Pros: "Smooth onboarding. By rows. Love that! Very professional and kind staff, ground and air crew! Delta is terrific!"
Pros: "The crew’s positive energy and great service were truly amazing. Kudos Delta!"
Cons: "Seats were a little dirty especially for the COVID-19 going around."
Pros: "The crew was very friendly and it was a day fast flight."
Cons: "No back of seat entertainment."
Cons: "Turn on the lights before landing graduallyb- noone likes bright fast - too nasty;"
Pros: "Boarding process need to be improved. Seat assignment is horrible"
Pros: "Most of the crew was great with the exception of curbside check-in in Denver."
Cons: "Curbside needs to stop chasing cash tips and do their jobs. If they focused on that tips would be easy to come by. The curbside attendant that took my bag didn’t even bother to check my id. He asked me my name and asked where my destination was. I told him Cincinnati as a layover then LaGuardia where he said that was wrong. He then proceeded to print a boarding pass that wasn’t mine and load my bag into the conveyor. Not 5 mins go by when I realize what happened I wound up having to go to special services to rectify the situation. Which ultimately consisted of me waiting another hour in LaGuardia to get my bag. Please delta have these curbside handlers actually want to do their job and stop chasing cash tips."
Cons: "It was fabulous as always! Thank you. I love Delta!"
Pros: "Nice helpful crew, plane was clean, arrived ahead of schedule"
Cons: "Nothing much"
Cons: "Cool flight, delayed, seat was in very back of plane, and Kayak did not carry over my personal info such as Known Traveler Number, nor would it allow me to check online."
Cons: "Everything was excellent! I will be flying with them again!"
Pros: "lots of crew members, flight landed a few minutes early."
Cons: "although i booked a reservation with 2 passengers, they didn't seat us together and were not helpful at all when we asked them to switch (they assigned middle seats in different rows, so i wasn't able to just ask another passenger to switch). the agent's attitude at the gate was "too bad""
Pros: "Comfortable with good food, drink, entertainment and service. Flight left on time."
Pros: "- Excellent service, food and entertainment. - Pilot compensated for the delayed take off"
Cons: "- The take off was delayed and we stayed in the plane for over 1 hour - When we landed we waited in the plane for over 40 min until we got to the gate"
Cons: "Flight was delayed getting out and when we landed we were stuck on the tarmac for an hour so our connecting flight was missed. The person at the Lufthansa desk left at EWR so there was no one to talk to about vouchers for our cancelled flight. Also I never received an email update about my upgrade request contrary to the email I received saying that I would get an update. I would not fly again on Lufthansa."
Pros: "Everything! By far the best flight that I have ever been on!"
Cons: "All was fine. No complaints!"
Pros: "The plane was cleaner that most other ones and the seating configuration made it easy to get comfortable during the flight."
Cons: "The flight was delayed with no explanation or announcement as to why. The flight attendants only passed the beverage cart or served water when serving the meals during the 9-hour flight. At no other time did they check to see if the passengers wanted a beverage."
Pros: "The crew was competent and friendly. Once we missed our connection, the "help desk" was accommodating, though we had to stand in line for a long, long time before they could help us."
Cons: "We were delayed leaving Munich and the pilot simply said he had no explanation. The delay, combined with massive dysfunction at the Newark airport, caused us to miss our connection to RDU. We ended up in an airport hotel where we caught four hours' sleep before returning to the airport. Newark airport is the worst I've ever experienced. Getting our passports stamped took more than an hour. There were five officials there to clear five or six hundred U.S. passport holders. Then, the TSA people were rude, inefficient, and achingly slow. Overall, it was a horrible experience."
Pros: "One of the crew members, a male, was very nice."
Cons: "•We boarded and consequently landed late, which caused my cousin to miss his connecting flight, coupled with the long customs process upon landing. There was no accommodation given to my cousin so I have to take him back home with me and then drive 2 hours tomorrow morning to bring him back for his new flight. •The charger ports for our seats were not working, which means we were 8 hours + without a phone. •One female flight attendant had a bad attitude and dropped pretzels in my lap after I turned to quickly ask my cousin a question regarding what drink he wanted. •The plane landing was one of the most reckless I’d ever witnessed."
Pros: "I liked having the option to upgrade to a Premium Economy seat for this long flight. It made a big difference in my comfort during the flight."
Long delay die to pet mix up. Also bags took forever to get to carousel
Pros: "Short and sweet."
Cons: "We changed planes in Calgary, and we could have used better signage. Half of our flight got lost and ended up in the wrong gate. We all had to quickly backtrack. Thankfully we had enough time, but if our next flight had been earlier, we could have lost our connection."
Cons: "They closed the check in counter early. No kiosk check in was available. No one was in their airport office and neither we, nor airport staff, were able to reach them via the onsite contact info provided. As a result we missed our flight."
Cons: "Announcements are delivered with too much speed and lack connection with passengers."
Cons: "the boarding process was chaotic. not enough time was allowed for zone 1 passengers. the plane was old. the inflight entertainment didn’t work. the crew was friendly though. there was no hot food but the cold selections were ok. i would expect a much better customer experience for business class passengers."
Pros: "Flight was cramped and plane was small, but the crew were nice."
Cons: "Flight experience was the way air travel use to be."
Pros: "Flight was late, crew didn't do anything to expedite boarding and it took the longest I have ever seen to board a plane."
Cons: "Boarding process was slow and chaotic"
Cons: "The gate in Calgary took approximately 45 minutes to allow off the plane . We arrived early but by the time we were able to leave the plane , boarding for our next flight had already begun. We had to go through customs and other planes from the US had similar problems. Therefore many were delayed."
Pros: "Very rude behavior of the staff at the desk. Flight was 7 hours delayed and then canceled. And the staff were not able to give us updates. They were being rude."
Cons: "Ground staff should need more training how to treat passengers. They should show little respect towards their passengers."
I’ve always love Air Canada. Great services and friendly. Yesterday was unusual though due to IT problems that we were delayed, but the flight itself was nice
Absolutely no support when loosing flight connection due to Air Canada delayed flights.
People at Check in in Zürich where excellent, knowledgeable and friendly, Going through security a absolute Nightmare, never ending Lineups due to staff shortage,
Boarding stalled because they ran out of overhead room for carry on.
Slow on boarding and, flight was fine and then 20 minute delay getting off, they didn’t have a ramp available.unbelievable. Lost my ride from the airport last night so now have to take a cab from jfk to Staten Island. Another expense. Not happy.
It was only a 1.5 hour flight on a small plane, so there was no entertainment or food, which is to be expected. They did serve drinks.
There were no snacks in a 31/2 hours flight very strange
Air Canada lost both of my pieces of luggage including all my medication which required me to return home early. Spent one whole day in an airport trying to see if they could locate it, only to be told a firearm I had packed and had gained a Non Resident firearms permit at my point of entry had been seized. Canadian Customs and Border confirmed it had not been seized and this was strictly the fault of the airline. Complete nightmare, will never fly on Air Canada again.
Flight was delayed, connection was missed, Airline failed to follow Canadian Customs and Border rules which could of resulted in the loss of personal property, fine or possibly being arrested. Gates for departures were suddenly changed, and airline lost my clothing and a cased firearm. I have also lost a day of hunting with an outfitter to the tune of $875 per day. Think I’m upset, do not under any circumstances use this airline.
Honestly it was worth experience of traveling for last 50 years. Thx
Pros: "Great crew made the trip pleasant."
Cons: "Aircraft had no WiFi, broken tray table and was pretty worn."
Pros: "Very organized"
Cons: "No issues, I found value for the amount I paid for my flight"
Pros: "Not much"
Cons: "Small seat for first class; no inflight entertainment; terrible meal; lost baggage."
Cons: "Service for people not able to sleep on the long haul"
Pros: "The crew was nice and very respectful to all the passengers."
Cons: "Comfier chairs"
Pros: "Not a whole lot."
Cons: "Everything. The flight was delayed by 4 hours. There was no food in first class. The luggage was put on an earlier flight ans delivered to a different gate. The person handling luggage in Gate A was rude. We had to go to the other gate at 1am to pickup our luggage."
Cons: "Wifi wasn't working 100% so it was spotty but otherwise 2hr flight went along."
Pros: "Flight on time, bigger plane, more comfortable seats, my internet didn't work, I asked for help, still waiting."
Cons: "They made me pay twice for luggage, I pay once in Halifax, right through to Dallas. I missed Connection, therefore left next day, they charged me again, a total cost of $250.00 USD for baggage and hotel charges"
Pros: "After sitting on the aircraft for 6 hours the day before, it left on time The Gate attendant ( older cellar gray hair/glasses tried closing the gate as I arrived!( Quoted... didn’t think you’d make it... grabbed my boarding pass & switched me from my window (which I reserved back in JUNE) & put me in center seat( I’m OT A GOOD MIDDLE) this woman should be fired... seriously!! She was an older woman with baaaad attitude then when we sat there for 4 hours got all FAA on us RE FAA RULES).. then the Captain & crew had to deplane & we waited anithev3 hours for new crew...bad weather or not.. this was very very very badly managed Further more... TSA REQUIRED me to open my suitcase & place my duty free merchandise in it, even tho it was a sealed sew thru bag... AAAND threw away my 1/2 empty ( under 3 0z) copperyone & shave cream !?! ETH?"
Cons: "Apathetic crew... 58% sugar cranberry/ apple soft drinks!?! Maple cookies?!? The tightest seats EVER?!? The worst domestic flight in decades"
Pros: "Got home without delays. As satisfactory as possible in economy class."
Cons: "Much better flight back than going to switzerland"