Nothing could have been better
Extremely smooth process, well organized & very friendly, professional staff. Best flight in a long time. Will definitely fly Alaska Airlines again!
Pros: "Crew was great, the flight was good. Food is good but expensive."
Cons: "Free or inexpensive food options would be nice. I also prefer when the screens are in the back of the seat and I don't have to stream on my phone or pay high prices to use data."
Pros: "Crew was friendly"
Cons: "Tray tables very dirty, flight overbooked, hard to find gate agents"
Pros: "The crew was very helpful and prompt to handle any needs or questions."
Pros: "Crew was great and the entertainment selection was top notch!"
Cons: "Seat was uncomfortable after about an hour, no in seat power :/"
Cons: "There was a lavatory directly across the aisle from me"
Cons: "Provide better weather to prevent having to take time to deice the airplane ."
Pros: "Crew was amazing, everything went very smoothly and we were kept well informed by the pilot"
Cons: "All was great, wish the checked bag was $25 instead of $30"
Pros: "Although the service was good, there were no screens on the backs of seats, but the Wi-Fi was free. Overall I think it was a net loss as far as amenities."
Cons: "Although the service was good, there were no screens on the backs of seats, but the Wi-Fi was free. Overall I think it was a net loss as far as amenities."
Pros: "The flight was great and the process from boarding to take off was wonderful. This was also a rescheduled flight after my other flight was cancelled."
Cons: "The seats cushions. They weren't the best. That's all."
Pros: "My bags were about 3 pounds heavier than allowed and she let me in with them. The crew is overall very nice and professional."
Pros: "Really was all good!!"
Pros: "Mission accomplished—got from point A to B safely and with luggage intact"
Cons: "Plane smelled like the bathroom for the whole flight; no screens at the seats"
Cons: "Screens on the seat backs."
Pros: "I was unable to catch my flight and I called and the lady kn the phone was not helpful and rather rude. Was unwilling to help me figure out a solution to changing my flight plans"
Cons: "was unable to catch my flight and I called and the lady on the phone was not helpful and rather rude. Was unwilling to help me figure out a solution to changing my flight plans"
Pros: "I paid for seat. Hainan airlines charged me, but told me was not successful. I spent a lot of time and energy on it."
Cons: "At Xian Xiangyang Airport, I was asked to provid a address. They did not know how which is street name and which is city name. I taught them. They scanned with my green card, however, their system could not recognize green card. I was forced to sign an agreement to take all responsibilities if I can not go abroad."
Cons: "Flight attendant was REALLY SLOW."
Cons: "3-4 hours flying and you just have cookies ? Coffee ? And the tablets to watch movies for real $30 bucks come on guys"
Cons: "The flights were fine, but I will never fly Alaska to Minneapolis and transfer to Iceland Air again. Transferring from the Main Terminal to the HumphRey Terminal was a huge, grossly unpleasant inconvenience. Fly direct, use a carrier that connects at the Humphrey terminal, but by all means do not connect with Iceland Air using Alaska in Minneapolis."
Pros: "Staff was awesome"
Pros: "My Flight was on time"
Cons: "Liked everything"
Pros: "Comfortable and service"
Pros: "After a few years of being just shy of hitting annual MVP status I finally made it. To mark te occasion, Alaska Airlines bumped me up to first clas...my first real time ever. I truly appreciated the opportunity and continued excellent, and now added customer experience! From the full breakfast, great coffee and roasted, warm nuts...though very tired, I truly appreciated the recognition. Thanks!"
Pros: "Free iMessage/texting is really nice even if I didn't use it. Free phone charging is also nice on the 737-900's! Please don't follow Delta's price model by limiting access to those features to Comfort+ and First Class."
Cons: "Having free GoGo entertainment inflight is an amazing technological feat. I'm being a whiny brat when I say I wish the app/video feed didn't buffer so much. I couldn't tell if the problem was with the app, or WiFi performance."
Pros: "We got lucky. Our next leg turned out to be on the same airplane. So we were already at the gate for the next flight. Another piece of luck was that the airplane was not full, so my wife and I had a row of 3 seats to ourselves."
Pros: "Leg room in premium"
Cons: "No free food or entertainment"
Cons: "The food is just terrible and we sat in first class. There was an only one choice and if you're a vegetarian, forget it, you won't be eating. The choice was a chicken salad that had a fishy taste. Your choices are better if you purchase a meal."
Pros: "How accommodating the whole flight crew was to every individual person."
Pros: "Was a nightmare at Seattle to board for Minneapolis. Was delayed, didn't call for boarding and crew looked annoyed the whole time. Not the type of service I expect for the price I pay."
Pros: "In-flight entertainment options. Grew was pleasant and helpful. There was leg room!"
Pros: "Free movies!"
Cons: "Not enough time to finish the movie"
Cons: "Was disappointed that my bag went to another location (Eugene?) Can get it til tomorrow morning and I have a conference to attend and no clothes..!"
Pros: "The plane was modern and comfortable, including the adjustable side wings on the headrests. In flight free wifi and entertainment was a wonderdul way to pass the time. Crew was so friendly. Flights on time and luggage retrieval was very speedy."
Pros: "Same as previous comment from Bend to Seatte"
Pros: "The pilot was the best!! He arrive safely and early to our destination. Big applause to the captain."
Cons: "There was no hot water for tea. There was no charging stations by our seats"
Pros: "Boarded and left on time. Short flight so I can't speak to the food or entertainment offerings. Crew was pleasant although probably at the end of a long work day. This is no small thing for people who must deal with the public all day in a small space. It was appreciated!"
Cons: "Nothing to complain about. Nice quick and efficient hop."
Pros: "Leg room! Snack options! Service! I never really leave reviews- one of the best flights I've been on"
Pros: "Comfortable, great service"
Cons: "No one likes a middle seat, but it happens"
Cons: "We were delayed an hour"
Pros: "Got me home safe, in comfort, and affordable."
Cons: "1st class was sold out"
Cons: "Took almost half an hour for bags to START coming. Grandma had to do 3 loops picking me up at airport"
Pros: "don't travel much, but best flight I've been on overall! Please submit this to your win a free flight for 2 by responding to the survey as in your ad."
Pros: "Great costumer service and friendly and I will definitely by from this airline again."
Cons: "Offer free entertainment via wifi on flight, but will not work with Kindle or Nook devices."
Cons: "NOISY, OBNOXIOUS OUT OF CONTROL CHILD IN BACK OF ME"
Cons: "Only thing was we had to wait longer than 20 min for our luggage in mpls which was guarenteed. Will I get $25 gift card for future use. Will use AA again when I get the chance."
Cons: "They changed the departure gate 3 times and I missed my flight to MSP. I had to pay 600usd or a flight 13 hours later, spend the night in the airport and rearrange transport from MSP to my home in Duluth. I wonder if I could get reimbursed for the 600usd due to the irregularities in changing the departure gate so often; it caused me to miss the flight.."
Cons: "Nothing... great flight, uncrowded flight, plenty of extra seats to stretch out. Seat were very comfy and spacious which I loved even got a full can of soda unlike the usual half a cup and done lol. Would definitely fly Jet Blue again and prefer also. Way better than the other carriers."
Pros: "Jet blue flights seem generally good. Like the WiFi access to be Able to use flight time efficiently."
Cons: "Flight was 6 hours late. When finally ready to go could not find crew"
Pros: "Crew was amazing. It was the pilot’s last flight before retirement, so it was fun celebrating with him and the crew. Seats were comfortable."
Pros: "Comfortable seating with lots of legroom; clean; ease of boarding and de-boarding; on time; nice variety of entertainment available ; everything was timely!"
Cons: "Some of the channels on the direct tv were not available throughout the whole flight; one flight attendant was not very friendly (she wasn’t rude either)."
Cons: "On time and very comfortable"
Pros: "good snacks and this route (DCA-BOS) has the 2x2 seat configuration so no middle seats."
Cons: "I took this flight last week and this week and both weeks the flight were delayed a minimum of 1.5 hours"
Pros: "Personalized service, even in economy. Friendly faces, who seemed intent on providing the best customer service."
Cons: "Not much."
Pros: "Nice crew and good price."
Cons: "It's a budget airline: not comfortable - although that is to be expected."
Pros: "Flight was on time, extra room seats were very comfortable."
Pros: "Crew was super nice and helpful"
Cons: "Agent at gate was hard to understand when making announcements - not due to accent or anything like that - he just spoke too quickly and directly into mic. He kept saying something about our flight moving to a different gate but it didn’t- very confusing"
Pros: "Crew was informative and nice"
Pros: "The crew was very good. The seat was okay."
Cons: "There was some sort of breakdown and the flight was delayed about 40 min"
Pros: "Easy check in and appreciate the family with stroller pre-boarding."
Cons: "It does not feel like more leg space than other airlines. It was ok, just given advertising would have expected more."
Pros: "Not applicable since flight changed to direct flight to FLL"
Pros: "only two flights a day both of them got delay for more than 5 hours unacceptable"
Cons: "Delayed 1.5 hours, in spite of good weather at both airports."
Pros: "I loved the snack options, the channel options, the seating arrangement, etc"
Cons: "technical difficulties made some channels blurrier than others, but I could hear just fine for the music channel"
Pros: "I was expecting cattle class legroom because of the price of the ticket. What a pleasant surprise to have room to stretch my legs."
Cons: "I really can't think of anything unpleasant about the flight."
Pros: "The most comfortable cushiony seat and lot of leg room is what I enjoyed the most on this flight"
Cons: "The flight was delayed by one hour had my pick up wait at the airport for one hour, which was not very much appreciated."
Pros: "Crew responded very well to a passenger with a medical issue."
Cons: "No captions for entertainment. Not acceptable."
Pros: "Leg room, TV, all crew"
Cons: "Tray table was dirty"
Pros: "I love JetBlue. Spacious seats, free tv, and a basket of snacks (chips, pretzels, cookies, crackers...etc) to choose from."
Pros: "The people who work were very courteous and professional. My flight was a short hop but everything went like clockwork!"
Pros: "lots of leg room. I'm 6'2" and that is rare."
Pros: "There was a weather delay and we were kept informed. Communications from the pilots were able to be understood. Best ever in that regard."
Pros: "They were super attentive !"
Cons: "Seat would barely recline, and that was barely any leg room. Awful."
Pros: "Boarding started early, finished early, and we were able to take off early, thereby arriving early"
Pros: "Lots of legroom , free drinks, great bad of fancy chip. And importantly free carry-on and np hidden fees. Love JetBlur"
Pros: "Plenty of legroom, free entertainment, good snacks, friendly attendants plus a cheap flight gets an A+ in my book"
Pros: "The flight was smooth and the crew was very friendly."
Cons: "Movie selection was very slim and could not get my seat to recline."
Pros: "Ease of boarding"
Cons: "Delay in getting bag"
Pros: "Our flight was delayed a bit but that was not a problem for us-gave us a chance to have some lunch. All of Jetblue’s Staff from the res agent at the counter, flight attendants and crew were all very professional, courteous, pleasant and helpful. Uniforms very nice. Thank you."
Pros: "Free snacks Good entertainment"
Cons: "Back seat pocket was ripped out Flight was delayed 90 minutes"
Cons: "A bit of turbulence on take off , no fault of anyone except Mother Nature .. all in all a great flight !"
Cons: "It only was a stinker because 40 min delayed which made me miss my bus home , so now stuck for an hour : ( . Flight and crew were fabulous !"
Pros: "The fact that there was barely anyone on the flight"
Pros: "Quick and efficient: boarding, service, connections = as good as it gets for the money."
Pros: "Lots of legroom in the exit row"
Cons: "Flight delayed"
Pros: "punctual in taking off and landing, new planes, comfy seats in the smaller aircrafts, not cramped, I like that, friendly "cabin" crew. I like a lot."
Pros: "Service and comfort"
Pros: "JetBlue offers good service - had a minor issue with the website while booking that was quickly resolved by customer service, air travel was efficient and without trouble. thanks!"
Pros: "Everything the best!"
Cons: "Took my Mom's luggage and didn't check it through on the connecting flight. Then Said they would overnight it but didn't pay the charge for Saturday delivery. My 77 year old mother went without her things in Naples Florida after having a hurricane hit her house. I am appalled at the service."
Pros: "Leg room."
Cons: "The 2 hour plus delay in leaving due to jet blue's poor management around crew rotation."
Cons: "Flight was delayed and I had to buy a ticket at the last minute on a different airline"
Great flight and staff! They were kind and even gave me a snack box as I told them we didn’t have a meal. Thank you, Delta airlines!
How do you sleep sitting Up?
Cons: "Socially distancing worked well on the plane because the middle seats are not occupied, snacks are bagged and the head flight attendant was funny and gave an inspirational message on the PSA at the gate and when we landed."
Pros: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"
Pros: "Boarding was smooth."
Cons: "Tightly packed seats made for discomfort. My knees were touching the seat in front of me."
Pros: "Flight was mostly uneventful, which is great! Right after takeoff we made a complete circle and no information was given as to why, but we assumed it was air traffic."
Cons: "Great flight but old regional jet"
Pros: "I wanted to fly to Minneapolis. After the rain, water dripped from the ceiling."
Cons: "Pilot and flight attendants should better inform us. They should speak into the microphone more slowly and more comprehensibly so that foreigners can understand them."
Pros: "You're kidding!!!"
Cons: "Seating 3 across. the passenger on the isle seat got served and the other passenger and myself were ignored. NO SERVICE!"
Pros: "The flight was 90 minutes late"
Cons: "On time performance"
Cons: "Bring ear buds if you want to watch/listen to a movie. Delta changes for ear buds Everything else was fine"
Pros: "Delta crews are very friendly and helpful. Seats are 'good' on the E175 plane - better than the cramped CRJ200 on some other short flights. We boarded early, left a little early and arrived early. Nothing to complain about, except maybe a crying baby behind me, but that's not Delta's fault. :)"
Cons: "No customer service they do not care and it shows"
Pros: "The crew was okay. Could be better"
Cons: "Variety of snacks and drinks"
Pros: "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."
Pros: "Choice of Entertainment was excellent"
Cons: "Bigger snacks - 2 small cookies or small pack of almonds was indigenous 2 hr flight"
Cons: "We paid for comfort plus but the seats were no different than main cabin. Comfort plus experience on other legs was much better."
Cons: "Two bags delayed between JFK and MSP."
Pros: "Entertainment on short flights is a nice surprise"
Cons: "Very very late.. I almost lost my replacement of the replacement of my connection. Had to run like hell. The luggage didn't make it. To summarize the day, woke up too early, got to my destination hours late and got the luggage in the middle of the night."
Cons: "More seat space"
Pros: "The crew was great and the service was quick and very nice."
Cons: "It sounds weird but I didn’t know which window was mine so I had one shut and the one in front of me shut during the flight."
Pros: "WiFi and Entertainment"
Pros: "Great service from boarding to landing"
Pros: "Amazing crew and clean cabin."
Pros: "When I finally got off the plane"
Cons: "Everything. No instructions, no pens or pencils, ignorant staff. Got to Cancun and waited 2 hours with no directions to just go they immagration. The forms were in Spanish and the staff could not translate. I’ll never fly Delta again."
Pros: "I liked the service to see if there was a chance to upgrade because of the connecting flight and even though there was a delay in the plane arriving to Alaska, the quick turn was excellent and we were in the air within a short period of time."
Cons: "The comfortability and that’s rear even if I had the middle seat. I had it on my way towards Alaska and didn’t have any issue"
Cons: "This was my worst EVER airline experience. It was delayed 27 hours and the snow was not the only problem. When we finally got on board a plane we sat on the runway for over two hours - then they FORGOT to load the luggage!!!"
Pros: "All the attendants were very nice. The movies were great, but ones I would have liked to watch were not on your list."
Cons: "There was no Christian music on the music section."
Cons: "I had a 4 hour layover in Minneapolis, there was another flight to Denver that I meant I could’ve been home three hours earlier had I done standby, but because I had a cheaper ticket I was not allowed that opportunity. That makes absolutely no sense to me seeing as my flight was packed. I’m sorry my flight saved me money"
Pros: "Everyone was very courteous, the plane took off on schedule and arrived at our destination early. Also got a complimentary upgrade to Comfort Plus."
Cons: "Ticket price was a bit much, the seats and aisle inside the plane are only made for skinny people. Aisle was barely longer across than my foot, and the guy next to me was a bit bigger than average, leaving me to have to scrunch in my seat the whole flight. Lots of elbows, butts and hips knocking into my shoulders as people boarded."
Pros: "Attentive, respectful and nice crew, swift take off and landing and awesome views"
Cons: "Nothing. Everything went well"
Pros: "Smooth flight in time. Didn't realize would have to go thru another TSA security check point. Otherwise smooth flight, great communication from the captain."
Cons: "Cramped seats and the food wasn't that great. Plus final meal was served late which lead to quick eating and feeling rushed."
Pros: "I like the snacks they are not giving out on the flights. It seems that Delta is trying to make the flying experience nicer instead of more tedious and uncomfortable like many other airlines, which is appreciated."
Cons: "The flights were both operated by Delta but booked through WestJet, and the flights themselves were fine. The booking was through WestJet (found the flight on kayak which kicked me over to West Jet's site) and check in was a pain. Their code did not work for their site or Delta's, I had to FB message them both leaving and returning to ask for the correct one, and the first request took them hours to answer. I'll just book Delta next time and save myself the trouble."
Cons: "Seats are so tight so uncomfortable"
Pros: "I got off the flight at out side,but i forgot to carried my small bag .and then the Crew returned me the bag very soon.they were very kind,thank you very much."
Cons: "My luggage didn't make it home. I checked in the same time with my daughter we have the exact same bags, hers made it mine did not. How does that happen? They said it would be on the next flight and would deliver it to my home. Eight hours later and I still have not seen it."
Pros: "The smootheness of the flight."
Cons: "The fact that the passenger behind me is was kicking the back of my seat. And it wasn't even a child!"
Cons: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"
Pros: "The aircraft was new and most flight crew were nice."
Cons: "Way too many useless announcements by the copilot and the lead flight attendant. Keep it short. Don't get back on once you put the mic back. And how about announcing th baggage claim carousel if your going to interrupt as much as you did."
Pros: "Entertainment system was good, great crew, great food, great service"
Pros: "They held the plane for me. Due to customs and TSA, I had to run across the airport, and then a bus to the correct terminal to catch the plane. I arrived at the gate a couple of minutes after it was closed. THANKFULLY the gate agent came back (he was on the plane) and issued my seat ticket (it had been upgraded) and led me to the plane. So, didn't miss my flight, AND had a seat upgrade."
Cons: "Nothing. Despite the slight delay to allow me on board, and the loooong line on the runway, we still made it to our destination ahead of schedule."
Cons: "Most everything was excellent, however my 2 year old daughter's in seat entertainment screen wasn't working. It was a full flight and there was no option to change seats. I brought it to the flight attendants attention however she wasn't able to reset it. A 7-hour flight from NY to Zurich travelling with small children without the movies was not as pleasant as it could have been."
Cons: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Pros: "At least the plane didn't return to the gate and we departed 7 hours late."
Cons: "All the delays and gate changes with no explanations and only informed via text message. The weather wasn't even that bad. Missed the connecting flight to Bucharest and part of vacation time."
Pros: "Delta Comfort seats"
Cons: "Delta employee who drive shuttle to connection stopped to drop off a passenger and proceed to chat w other workers thereby getting me to my gate late and missing my connection and getting me to Florida almost 3 hours later than planned. Agents at desk in JFK were rude. There was another Delta employee also on the shuttle who was the only one who seemed to show concern. He alerted the driver, called the boarding gate and led me to it."
Pros: "Good entertainment with games for kids, movies etc."
Cons: "No meals (5+ of flying), need to buy earphones, no place for hand lauggudge"
Easy boarding, plenty of overhead space, entertaining staff, good progress communication, and on-time arrival.
The plan was supposedly on time, but we boarded late and sat on the runway for quite awhile.
Cons: "Boarding pass had no terminal or gate info, so lost time figuring that out. Difficult getting bag space once onboard due to broken overheads. Pretzels…"
Pros: "Boarding from back to front. Kind staff."
Cons: "Social distancing enforced, especially when off boarding."
Pros: "There was little interaction due to Covid precautions, however the crew was friendly upon entrance and exit."
Cons: "There was a child in front of me that should have had a mask on but was not enforced well."
Pros: "Everything was great with sun country"
Cons: "Free snacks"
Pros: "The flight and landing were very smooth."
Pros: "Friendly attendants. Comfort for economics."
Cons: "Couldn’t check in online so I got an awful seat and had to pay more at check in and the agent wouldn’t even consider giving me the online rate when she said the website had been having problems."
Cons: "Paying for carry on, will choose another flight next time."
Cons: "your personal item size is silly. My daughter had to pay to check a small bag, smaller than a backpack that would also fit under the seat in front of her, because with the wheels it was one inch longer than the compartment that they check sizes in at the desk.. Also you can't check in online ahead of time unless you pay to choose a seat. ."
Pros: "Fare good but hated having to pay extra for seat"
Cons: "Food and entertainment were non-existent. They used to give away and then sell cheeseburgers that were fabulous, but no longer. T flight was 12:20-3:00 so should have had food option. Also they should board window seats first. I had to disrupt a couple with a baby."
Cons: "Nothing to complain about, it was a great experience."
Pros: "Lines were quick. No delays or cancellations. Everything was on time."
Pros: "I was forced to buy a ticket in order to get my rental car. I wasn’t sure when I was going to be returning to Minneapolis. So I guess I’m not upset with my overall experience with Suncountry I’m upset with the overall experience of the travel industry lately"
Pros: "I was blessed to have first class. My first time ever. I loved the seat and leg room. My electronic ticket and check in was easy and what a treat to have the pre check. So easy to get through security."
Pros: "Empty seat next to me, so very spacious. Friendly crew."
Cons: "Long delay to board!"
Pros: "Timely, early, enough space on the plane, friendly staff"
Cons: "A snack would have been nice to have."
Cons: "I had a small day pack and my briefcase and they charged me $25.00 extra day the day pack. Sun Country. I really would have complained but another person was trying to complain of the same problem, with no movement or to no avail."
Cons: "No snacks for free"
Pros: "I always love to fly Sun Country. In flight everything has always been awesome."
Cons: "I went to the counter in Denver to ask the gate agent where my seat was (middle or aisle) and if I could get it moved. The agent said he would help me once he was done setting up. I sat there for 15-20 minutes while he moved the ropes around (for the line), set up his mouse, found a mouse pad and set that up, found signs to put up at the desk and made sure they were in the right spot. He was on the computer for a good 5 minutes writing notes on a paper. I waited patiently, but was getting really annoyed that he couldn't look up my seat quick and then go back to setting his desk up. Finally, he took my ticket, did not apologize for my wait or thanked me for being patient, and just said he had no seats. I waited 20-minutes, which then I didn't have time to eat before we boarded the plane. I was extremely disappointed in him telling me he'd help, did not communicate that I needed to wait for him for that long and then wasn't nice enough to thank me for waiting. Incredibly disappointed in this service."
Pros: "Clean plane"
Cons: "Had to wait upon arrival on tarmac to get to gate"
Pros: "The flight was totally uneventful, which is what I like when I fly. As always, the seating was cramped."
Pros: "Good flight, pleasant staff."
Cons: "Late boarders that held all of us up. Flight attendants handle the situations."
Pros: "Friendly staff, punctual"
Cons: "Healthier options could be included for the snacks. There was no entertainment on board."
Pros: "It was comfortable and pleasant enough."
Cons: "Suggestion: pay attention to special dietary needs. A huge percentage of our population needs to be fluted or even grain-free, sugar-limited, dairy free, nut free, etc. Look into clean-eating alternatives to the junk food."
Cons: "I had trouble getting seat assignments and boarding passes on the computer. then I ended up with exit row seats which was really odd."
Pros: "assigned behind first class so had a lot of leg room"
Cons: "not being able to check in before the flight because of not having a seat assignment"
Pros: "Just a great trip with Suncountry"
Cons: "Everyone everything!!!!!!10!!!!"
Pros: "Quick boarding, organized by section, starting from the back makes it faster to board."
Pros: "Sun Country Air cancelled my flight and did not have any other flight for me to take AT ALL. They refused to compensate me for the more than double I had to pay to get home after that."
Cons: "after speaking with customer service, they seemed incompetent and unable to resolve issues of any kind. I also spoke with management and filed a complaint and no one there is willing to take responsibility for their actions or for my inconvenience. I plan on fighting them until they do. NEVER FLY THIS AIRLINE"
Cons: "On my second leg of the trip, I set my alarm to get to the gate 20 minutes before boarding, and arrived in time because I heard people talking about the flight leaving early. The plane was still there however they would not let me board. I had to go and purchase another ticket on another flight due to this, costing me over $200.00. They said they were paging me, I never heard it, and then they admitted they were saying my name wrong. Not helpful at all. I need to know if I can get credit for that portion of the ticket that wasn't used, and I will be writing to them next. On my return flight, there was no big deal about waiting for people and I took pictures (with the time, well into 10 minutes before they were letting people board). I also video taped the area showing how loud it was...so impossible to hear, let alone they weren't pronouncing my name correctly. Any advise I would appreciate it. Another problem was I called to check on my reservations and they said it was a third party booking, and couldn't help me. I said, "you already charged my credit card, I have to be in the system". Finally after going back and forth I asked her to look up my credit card. Horrible Airline."
Pros: "The flight attendants were exceptional and I loved how the pilots kept us updated throughout the flight."
Cons: "nothing at this time for this flight."
Pros: "Prompt service price"
Pros: "We use Sun Country whenever possible. Our experience has aleays been great."
Pros: "I flew 1st class first time and it was great."
Pros: "Easy to book, good seat and great service too."
Pros: "Quick boarding!"
Cons: "There was about an hour delay before take off after everyone was on the plane. We didn't get a reason for why the delay. We were told a plane was landing and then we were in line to take off, but then an hour passed. I understand that weather was ideal, but it would've been nice to know what was going on. When the pilot did speak, you couldn't hear him - wasn't loud enough. Also, the air was turned off so it got very hot and stuffy."
Pros: "The crew gate agents and ticketing were all amazing"
Cons: "Like every other airline no snacks you can buy them"
Pros: "I like the seat size. It's been along time since I flew you r airline"
Pros: "Everything went smooth, we'd flown another airline for the first part of our trip and there were a lot of delays so it was nice to get home with no hassles."
Pros: "Always proficient. Nice seat spacing. I thought I was flying spirit airlines, and when I realized it was sun country, I was thrilled. I love sun country!"
Cons: "Non smiling flight attendant. Uncomfortable seats."
Pros: "Timely...both in boarding, take off and exiting after an on time landing."
Pros: "not crowded going to Denver, on time except for snow in Mpls which made plane hour late getting to Denver. Hardly your problem."
Cons: "Hour delay in Denver returning to Mpls Due to weather there. Plane was so so crowded. Best to remove overhead storage, let everybody pay$15 for carry on and checked baggage. Only under the seat fee carry on!!"
Pros: "Great flight"
Cons: "Two hour flight delay"
Pros: "The pilot was great at explaining the delay, keeping us informed, being apologetic"
Cons: "Can't get around being disappointed in a 2-3 hour flight delay, even if it isn't the airlines fault. There's never enough communication with the waiting passengers. Also, l chose to pay more for a preferred seat: window because I like to look out. I wish the site would have told me that the seat had only a blank wall. Also I believe the diagram is inaccurate about where the wings are in relation to the rows"
Pros: "Friendly-hard working crew. Flight was FAR better than my flight out to Denver."
Cons: "Free food is not available. Seating way too cramped. Flight out had way too many LONG delays. This one was better."
Pros: "Terrible. It was 2 hours late"
Pros: "Clean plane"
Cons: "Not anything"
Flight cancelled with no other option to go out within the required timeline and terrible behaviour of the airline on the ground , no priority to business class customers
Pros: "No one within 6 feet of me."
Cons: "Seat was very hard and uncomfortable"
Pros: "The steward was super friendly."
Cons: "Flight crew member crept giving alcohol to passenger in 7A, who was harassing passengers around him the more he got drunk"
Cons: "The delays due to software"
Pros: "The crew were nice and accommodating."
Cons: "The seat was not comfortable, my back was hurting from a very short 2hr flight."
Pros: "All was good"
Cons: "Nothing to complain about."
Cons: "I would blame this on myself but had a second incident with CheapoAir. The date was wrong and neither cheapoAir NOR AA would help me to fix it without extravagant fees. Ended up eating the ticket."
Pros: "The leg room"
Cons: "No toilet paper or Kleenex on the 2nd flight with American"
Pros: "service was consistent"
Cons: "Plane was unusually hot"
Cons: "5 hour delay including multiple gate changes, being pulled off the runway and poor communication"
Cons: "I will never, ever book with Kayak again"
Pros: "Prompt on time service."
Pros: "The crew was excellent. Grabbed me a blanket. Did not mind the small plane."
Cons: "Bumpy ride."
Cons: "Flight was delayed for more than 4 hours with little communication from staff as to why, gate was changed to a gate across the airport."
Pros: "The TV's on the back of the seats were nice."
Cons: "The threatening tone of the counter associates about last minute checking of your bags because they don't have enough space in the overhead cabins. Why offer everyone that option if they will force groups 7-9 to check them?"
Pros: "Great flight"
Cons: "everyone was friendly"
Pros: "Took me from point a to b. Some entertainment options, nothing spectacular."
Cons: "Toilets were dirty."
Pros: "They refunded my ticket (although I spent over $65 on cabs to and from the airport)."
Cons: "The flight was delayed by almost two hours - I knew I was going to miss my connection before I even left my airport. They told me they could not put my family and myself in a hotel and that we would need to take another flight the next day that had ANOTHER layover."
Cons: "The desk people were aggressively unhelpful when I asked for advice on getting a jacket back that I had left my previous flight (less than an hour earlier). They treated me with derision and ridicule because my previous flight was with a different airline, an airline that is closely enough associated with American that they booked me on an American flight. It should have been possible to at least talk to someone that could address my situation but now I'm stuck with the likely loss of something important to me and a strong dislike of American airlines. I'm probably just salty because it happened yesterday though. I'll get over the jacket eventually and probably fly with American again. But I will always resent them."
Pros: "Crew. There was very long delay."
Cons: "Too cramped. Long delay could have been made better but ongoing announcements from airline, but this was often late."
Cons: "Why can't the crews in in LGA communicate with the passengers during the boarding process like at other airports so that it won't be a mad mob press to get on the plane. The gate agent using the PA didn't or couldn't enunciate, and folks just 15 feet away were asking what she said."
Pros: "Smooth ride, checked in online, electronic boarding pass, going through security - a breeze. Was little apprehensive because I heard bad things about AA - my 1st experience was good."
Cons: "American Airlines has to be the worst airline I’ve ever traveled with. They canceled both of my flights and scheduled me for flights the next day each time. Customer service pretty poor. I opted to take a train instead. They didn’t reimburse me either. Awful"
Cons: "Everything. Flights canceled due to "weather" but every other airline was flying to these locations and the customer service experience was miserable at best."
Pros: "Perfect quiet comfy flight"
Cons: "New cheap fare is honestly offensive trash."
Pros: "Boarding as quick and efficient. Staff were friendly and courteous"
Cons: "Nothing bad to comment on as the trip was a smooth trip"
Cons: "Flighr got delayed resting in connecting flight missing, AA didnt bother to comp the 6 hours of waiting by providing a hotel. Instead AA pretended to give a discount for a Hyatt which would end up costing 100 usd anyway, the same peice for hotels in that area anyone can fond on hotwire for 4+ hotels. Bad customer service, bad expectations management."
Pros: "Left on time Nice flight attendants Arrived early"
Cons: "Runway time in New York"
Pros: "I found this flight to be very efficient and the crew very professional and friendly. After a previous 15 hour flight I was very tired and this flight was a welcome ending to my journey."
Pros: "Food was good"
Cons: "No entertainment on the flight"
Cons: "The plane supposedly was running out of fuel, which I've never heard of such thing. So we had to go down 20mns before reaching Charlotte to a nearby airport to get fueled up and then went back in the air. The whole ordeal made me miss my connection flight to Barcelona! And I wasn't able to get on a flight until the next day. To make matters worse I had to flight back to New York to catch the flight to Barcelona! Unbelievable. I was beyond disappointed. I chose American Airlines for a reason, a good one at that. Yet this happened."
Pros: "Arrived early. Smooth flight."
Pros: "Speedy boarding"
Cons: "Unmotivated crew, uncomfortable seats."
Cons: "After having my flight delayed 4 hours causing me to miss my connection, I was placed stand by on a different flight through another city so I could try and make it home on time. I was the first person in line for stand by, but the flight was full so I knew it was a long shot. Waiting at the gate, I was excited because one person didn't show and they were giving him a two minute wait time before I could board. During this wait time a woman passenger came over and said she had just been given a ticket change at the gate counter. The agent at the gate was furious because the flight was sold out and said the woman should not have received a ticket, but should have been placed on stand by. She went over and scolded the other agent for this mistake. Okay, so she should've been placed on STAND BY behind me in line. After the unprofessional arguing between the two agents, they both admitted it was a mistake and she should be second in line for stand by, BUT they did not honor this and placed her on the plane bumping me. Needless to say, I missed my connecting flight because of this and extremely inconvenienced my family and in addition had to pay an extra 75 dollars out of my pocket to keep my dogs at their kennel an extra night because I arrived home 5 hours after expected. I understand that flights end up getting delayed and the agents are doing the best they can to accommodate travelers, but admitting a mistake and not fixing it to make it right is unacceptable. I notified American Airlines of my situation and only received a form letter with enough miles to get me 1/8 of a flight. I don't even care about the miles because I don't plan to ever fly with them again, I want the money for the dog kennel I had to pay extra. I was visiting my husband who serves in the US Army causing separation from our family for long periods of time and this extra headache and expense due to the mistake of American Airlines was disheartening."
Pros: "The crew's response was better than expected."
Cons: "Snacks were a bit too expensive."
Cons: "The wifi prices are absolutely outrageous. In a time where hotels are giving wifi away for free bc it's baked in their pricing and costs the airline should be doing the same. It leaves a bitter taste of feeling nickel and dimed when you charge spears toy for this. Especially at $21 for a 3 hour flight. Seriously?"
Pros: "Good movie selection"
Cons: "The crew as in every AA flight could not care less about clients. Business class seats on dreamliner get shaked when adjacent passenger moves Got stolen a pen when being reviewed for liquids just before boarding"
Pros: "Uneventful, except for a malfunctioning getaway in MSP which caused a very brief delay."
Cons: "Entertainment was boring"
Pros: "It was exactly what I was looking for. Comfortable, easy and faster to board. I loved to be able to use the ticket on my phone as boarding pass, that made shorter the whole process."
Cons: "First of all, we got on plane on time but had to wait 1h and 15 min to take off!!!ok that's the airport!!!They didn't even welcome us in plane.No food at all!Coke in plastic cup?Just this?No smile, not a blanket even air condition so strong!!!The manager of American Airlines should try to fly with Greek companies!And I don't mean with Olympic airways in Onassis time(with Coco Chanel suits the hall crew) but I mean now, in poor Greece's Aegean air which again and again wins the price of best airliner in Europe..Service, crew, foooood!!!Polite people..Blankets!!! I feel sorry for American Airlines..Ok we landed safe..Thank God, that's something..."
Cons: "Apparently due to staffing issue I sat in a plane for 2 hours before it took off causing me and my partner to miss our connection."
Pros: "Not enough luggage space for regular number of passengers on board"
Cons: "Flights a few hours late, and then the time to turn for the better, and asked the staff, they actually said that I would like to wait, this flight service is really too bad."
Cons: "Plane is small, overpacked, delayed. I lost my shuttle to the Keys and had to stay overnight in Miami."
Pros: "It was on time."
Cons: "The issues steming from poor service, I waited for agent at gate for 5min prior to boarding. I wasnt able to get a seat assignment online or kiosk, was told to go to gate for seat. After agent assigned me a seat in the last row, after I asked for something closer to the front of plane. I was told that I had to check-in my carry on bag because they were expecting a full flight. I said that I had an 19" bag that was small enough to be put in overhead compartment. I was then advised that if I wanted to get on the flight I had to check my bag. I then spoke to a supervisor who said the only way to carry on my bag was to pay for an expensive seat or be in group 2. The agent had put us in group 3. I said that none of the reasons given for not being able to carry my bag on tje flight is not stated anywhere on website or when purchasing a ticket. I had no choice but to give up my carry on bag. Boarded group 3 and upon getting on plane I noticed that the overhead compartments were half full. As I arrived at seat 30 A, all the compartments were empty. I went to the front of plane to speak to an agent on ramp and other passengers were bringing on their carry on bags. I spoke with the supervisor who said I couldn't get on flight unless I checked my carry on bag. All he could say is that he was sorry for the inconvenience. I asked why he was helping other passengers to bring their luggage on board but I was refused. Then a flight attendant said that I was being disruptive and was going to get thrown out of flight. There is no explanation why my girlfriend and I weren't allowed to bring our carry on bags except being discriminated."