I need an upgrade to business class but they ask for bidding. Never mind...
Business class website is horrible I couldn’t even check in online never happened me before any other website
Very poor service, will never travel through saudia airline also worst experience at jeddah airport, all the people act like very racist even we belong from a same religion but they don't have any humanity. Very big language barrier no one speak proper English so they don't understand us very poor service. I was traveling with family and with infant they give us very hard time. No one like to answer a question and there attitude is extremely no welcoming. Not recommended specifically jeddah airport and their services and staff. Will never take layover or any flight through jeddah. Thank you
Horrible, by all accounts. Delays, lack of communication, just horrible.
They destroyed my baby’s stroller and the seats was broken
The flight was delayed which cost me to missed my connection flight.
The planes are very cold. The AC is too much.
Didn’t like anything about the flight: I am so frustrated at this point. Since 8 days I have been dealing with your customer service regarding my seat changes. I paid $51.10 for extra legroom seats and one fine morning I get an email that my seats have been changed. I tried to contact the customer service and they have been just fooling me around stating that my issue will be resolved. Saudia is the worst airline. Pathetic. On the day of my travel, I came at the counter and the guy told me that my seat assigned is 36A and my wife’s seat is different. He then changed my seats to 33A which is not at all a extra legroom seats. I asked the person is these seats are extra legroom he said yes and when I came to the aircraft I am sitting in a normal seat. The TCR Shameer Ansari or Sameeri Ansari came and did nothing telling me that he tried his best find a solution. I need someone to contact me ASAP and I need a refund for the entire flight. I don’t need your Al Fursan points they are worthless. Contact me ASAP.
They lost the stroller and car seat which they found after 4 days, and on the way back they damaged the stroller.
Make all food options available, than running out even before mid way through the service
Good could be better. Crew is good but not great. Not much snack options for kids. Bathrooms were not cleaned on time
Maybe some more information as to why the flight got delayed I understand may be tell your customers that missiles were fired at a specific airport wouldn't be reassuring to the customers and would cause mayhem but something like recent events have cause a delay on your flight or smth
It was very relaxing and staff were very quick to attend to any requests.
The crew could have been more friendly and could have offered to make the beds. Also, Ethiad should have more vegetarian food options.
It was mediocre. Honestly, the flight was late but that didn’t bother me as I had plenty of time. The only thing that bothered me is that the crew never asked to make the beds for us in business class. Maybe the crew was exhausted and that just didn’t occur to them.
1 hour flight. No complaints. Some drinks would have been nice.
Extremely bad food, they never gave our bags in time, the online check-in did not let us check in because we had Indian OCI not sure why we were given the option to check in then, because we couldn’t check in online we had to go in person and we were not able to change our seats and sit with our family
Boarding catastrophic let alone have to claimb the plain rather than using jetway. 5.5 hr delay leaving had to do stop in Lgw for a new crew which further compounded the delay. Connecting flight would not wait and had to pend a night in a hotel. Curiously my seat would not go full flat.
Food from NYC outbound flight was bad. Below average quality.
It feels like the seat did not have any cushion and just ply wood. The seats are so compact that no one would sit comfortably. I am a slim person and it was super hard for me to move in the seat just imagine what someone else would feel. This airline would be my last option. Singapore Air and Emirates are far far far better than this. Do not travel even for free.
A/C temp. was way too cold during the flight.
I didn't like the food, and it wasn't as good as all other business class that I'm using
Flight was extremely delayed and they didn’t feed us for a 4 hour delay
We had a fantastic crew, super friendly and very helpful but the actual boarding part of it was terrible. You actually felt like we were going to a Third World country to be honest all the way up to the airport and the way it was split up going in all different kinds of directions and no one knew what they were supposed to do was extremely stressful
Very good except my gluten free coeliac meal was not loaded
Crew is always very pleasant. I solely fly one world and always have great experience with BA. Thank you!
I'm flying several times per month in business class. You had the worst food by far from any company I have ever flew with. The Spanish wine was great. I purchased Internet, but it didn't work well for most of the flight.
The aircraft was okay and the crew were friendly, but the seat space felt too tight and the food could be better. Overall, nice service but room for improvement.
Terrible. A 6 hour delay and no one could be bothered to communicate or help change routes to avoid unnecessary delays and frustration
App totally screwed me up trying to check in. Would not let me select a reasonable seat and therefore I was stuck in a totally uncomfortable seat for 7 hours. Will not take the chance again and use other airlines in future where no issue choosing seats
It was a safe flight with a friendly cabin crew.
Not because when i try to do check in there is only in turkish language i can not select other language
Don't fly Pegasus, terrible service at the airport and boarding was really bad. Both flights I took with them were significantly late. This flight had us all changing the gate at the last moment and it was chaos.withour explanation or apology. The planes have seats that don't recline and seats are really hard. The crew on board was good both flights, but that is the only positive thing I can say about this airline. It's not worth it and I won't be flying them again.
Flight from London was delayed and we had to hurry up to catch the connecting flight to Riyadh
The crew were outstandingly kind and cheerful. We carried our cat and they offered help.
Pegasus is a very efficient airline. Passengers, however are sometimes unruly. Getting up right after take off. Getting up right when we land and before getting to the gate. Switching seats to the front so she can get a better seat. It is unfair for those that actually paid for seats. Flight attendants seem to not enforce it. One or two bad actors ruins it. Overall, the airline is great.
The plane left Istanbul 1 hour late and the AC was not really working great it was so hot inside and no air. This was my worst flight in a long time since I had a flight with Ryanair.
Cheap and cheerful. It’s a super cheap, no frills flight. Very professional and as it’s an A320 relatively spacious. Seats do not recline. Happy with the service. You get what you pay for. Can’t complain
I had 4 flights for less than a week and there were no delays and issues. Thanks to the crews and for perfectly organised service.
Pegasus is a clean safe and most importantly CHEAP way to travel. If you travel a lot on a budget, it can be a great option
Shocking. Faults with the plane in both directions which caused delays with no compensation
Very efficient boarding. Plane lready for take ooff10 minutes before time.
Great crew. Seats do not recline :( but it is budget so i should have known. Otherwise comfy leather chair. Slight slim chair but again budget so expected. No entertainment do makes journey boring. Recommend packing plenty of snacks and games or download plenty of films and music in your device. Staff excellent. Clean flight. On time.
Both of my flights had issues with their time slot with air traffic control, so they left over an hour late and the flight back to London was delayed by over an hour. Please provide more clarity about baggage requirements on booking sites, your website and within the app. I had to pay for extra bags at the airport when departing London, because they didn’t specify that your carry on bag can only be a backpack and not a trolley, my trolley bag fit the size requirements of the backpack but still I was made to pay
The crew at Check-in was very helpful. It’s was appreciate.
It’s a budget airline. You get what you pay for. They insisted on getting us out of the gate and into our slot on time. They got us to the destination safely. Aircraft was clean and well maintained. What more could we want
Half an hour delay. Squeezed into a small Departure Lounge with very few seats. Noisy flight with screaming unruly kids. Loud IPads and Phones. Heaven!
The flight was delayed 5 hours and I'm and invalid,I wan a refund for this
The cabin crew on that flight were super fantastic and super helpful. They were so polite and considerate that i felt i travelled with a 5star airline.
Delayed delayed delayed - always with Wizzair. Staff were friendly and well mannered but clearly the company is unorganized and the aircrafts are outdated.
