I wish the leg room was better for Economy especially for the outbound flights to India . The outbound flight to US and Qatar was good
The check-in and crew staff were wonderful. The food was reasonable. The online side Qatar was very poor. Seats were very tight and not very comfortable for a 14 hour flight!
I was travelling 3.5 years after. Agree Economy is no business class but the food was mediocre. Ordered a Hindu meal, the salads were bitter . The food was really below quality and had no tast from what I had in the past. Indian Railways probably have a better quality food when compared. However the kids meal was really nice and really appreciate how they were taken care of. The restrooms were dirty .
My flight was with American Airlines 120. The flight was delayed 3 hours and I missed my connection. When I arrived in Doha, the AA staff told me to call an 800 number to rebook a different flight, which was unacceptable. Eventually a Qatar Air staff member helped rebook me on a flight to Manila, that was 12 hours later. They offered me a hotel and meal voucher which I declined, because I didn’t want to leave the airport. Long story short, I spent 12 hours in the Doha airport waiting for my next flight.
The American/Hollywood movies in the entertainment system lack english subtitles, they tend to have only arabic subtitles. Coupled with the low quality airplane earphones and cabin noise, it sometimes is difficult to follow the movie dialogues.
Qatar Airways did a very good job. Flights were slightly delayed with boarding but pilots made up time by arrival. The food was OK, no better or worse than other airlines. Although it would be nice to have three meals during 16 hours flight instead of two.
The space was tight, hardly any leg room and the crew surprisingly were busy and did not take the time to attend to passengers, felt rushed. There was a delay for check in since the systems were down the airport staffs were accommodating
The food is not good and also if you ask crew to bring something they say ok I will bring but you will never get it. Please they should listen good to passengers
Seating is terrible, having seats so crammed is unacceptable for a 15-hour journey. I cannot stress enough how uncomfortable it is to sit in such an aircraft. Leg space is roomier in a domestic aircraft. I have not experienced this kind of crammy seating in domestic flights either in the US or other international airlines overseas.
There was not enough food for everybody. Some dishes were missing.
It was great honestly the cabin crew were warm and welcoming everything was perfect the food was nice.
Didn’t like anything about the flight: I am so frustrated at this point. Since 8 days I have been dealing with your customer service regarding my seat changes. I paid $51.10 for extra legroom seats and one fine morning I get an email that my seats have been changed. I tried to contact the customer service and they have been just fooling me around stating that my issue will be resolved. Saudia is the worst airline. Pathetic. On the day of my travel, I came at the counter and the guy told me that my seat assigned is 36A and my wife’s seat is different. He then changed my seats to 33A which is not at all a extra legroom seats. I asked the person is these seats are extra legroom he said yes and when I came to the aircraft I am sitting in a normal seat. The TCR Shameer Ansari or Sameeri Ansari came and did nothing telling me that he tried his best find a solution. I need someone to contact me ASAP and I need a refund for the entire flight. I don’t need your Al Fursan points they are worthless. Contact me ASAP.
I recently flew with Saudi Arabian Airlines, and it was truly an outstanding experience from start to finish. The staff were exceptionally polite, professional, and attentive throughout the journey. Check-in was smooth and well-organized, and boarding was efficient and on time. The cabin was spotless and comfortable, with plenty of legroom and a calm, welcoming atmosphere. The in-flight service was top-notch — meals were delicious and offered with generous portions, and the crew made sure every passenger was well taken care of. I also appreciated the wide range of entertainment options, including movies, music, and TV shows in multiple languages. The flight was punctual, and the overall experience reflected the airline’s strong commitment to hospitality and passenger satisfaction. Without a doubt, I’d highly recommend Saudia to anyone traveling within the region or internationally. Their service quality easily matches — and often surpasses — many top global airlines. I’m looking forward to flying with them again! ⸻ Would you like me to tailor it for a specific flight route or class (e.g., Economy, Business, Jeddah–Washington DC)? I can make it sound even more personal or detailed.
It was a disaster. The crew was so rude and had no professionalism. She dropped something onto the floor, then took it from the floor and put it into the food tray. Also, when she got some spilling, she went straight to the toilet, got some tissue and started cleaning the food trolley
I cant wait for planes to have shorter rows with more space! otherwise, all fine thankyou
They lost the stroller and car seat which they found after 4 days, and on the way back they damaged the stroller.
Damage lagguage, They lost the stroller and car seat which they found after 4 days, and on the way back they damaged the stroller.
Same situation saudi lost my pram and car seat and damaged lagguage
My gag was left at liayad airport when I landed at jeddah airport 9 am I waited for my bags at jeddah airport till 2.45 pm almost 6 hrs bad very bad
Apart from chaotic boarding - which I totally understand was outside the control of gate staff. It was comfortable mid haul flight. Well done to cabin crew for their patience and hospitality with largely elderly passengers returning from pilgrimage.
More leg space than other flights, but *maybe* narrower seats
Poor boarding with incorrect gate numbers. Poor service they told me to throw away brand new water bottles. Poor immigration officers most likely American who hates Muslims. Poor service in the plane with no Urdu language sign posted anywhere. Horrible seats with no comfort at all they think people traveling in economy are animals. Slow food and water services. Slow baggage arrival.
Very delayed and uncomfortable seats. Nothing written in Urdu for Pakistanis. Tons of Pakistanis use the airline they should ensure the airline is accommodating them properly.
I was charged $604 for a bag that weighed 17 kg. I was given three different prices until they landed on the most expensive one and didn't budge a penny. It's ironic and a bit enraging because the total cost of my ticket was $468. I've traveled the world and never experienced these kind of prices for only one piece of checked luggage.
Same problem place in the middle so small Im 1,85 m so not good 👍
Old plane, old entertainment system. It wasn't working throughout the entire flight. I was offered to connect to their system via Wifi to watch on my phone. Crew wasn't very helpful except one lady who turned the experience around.
Boarding was excellent except they did last call 30 minutes earlier .
It was worst flight ever of 26h. Poor service and seating. Flight from Abu Dhabi to Islamabad service and seating was worst ever. No tv extra.
i was not allowed to use lounge, although i had business class ticket, and nobody told me my ticket was not eligible to use lounge
The check-in has been the very best so far I didn't get to use my priority access which made me feel like a paid a higher price with no benefit for that I loved the food Very tasty and hot The staff friendliness, empathy could be better as it was not linear amongst the whole crew Otherwise, no complaints. I'd still fly again via Etihad Great prices despite the long 6h of waiting time
Not enough veg food for passengers. I actually did not get veg food and starved the entire flight duration.
in athens they helped me with my dogs and they solved all my issues excellent service outstanding
Size of economy seats great. Food well not bad for airline food. Staff friendly, helpful, professional. Very impressed
A bit more space? Not practical, I know. I felt squished in but part of that could have been the man sitting next to me.
Flight cancelled support worse than useless. Asking me to drive back and forth between terminal, I was expecting supervisor call within 30 minutes, never happened.
I fly to Germany every year and prefer the most direct flight routes. Lufthansa offers this route, allowing me to fly from my home airport directly to Germany. The food and service were excellent. The staff was most accommodating, very professional, and friendly. The only issue I did not care for was the seating arrangement. I fly business and did not appreciate the configuration of the business class. Understandably, you will always have someone seated next to you, but then install a separation screen to allow for a little more privacy. United and British Airways are miles ahead in creating a more personal space. Lufthansa should do better.
Extremely pleased with the crew. Best flight attendants ever! Very friendly, genuinely caring and attentive.
It was good service. The very low economic seats where not comfortable
Excellent once on board. Security staff at Johannesburg rude and aggressive.
It was my first experience in business class. It was everything I expected and more. Service was impeccable, food was delicious and I felt rested once I arrived to London
Not only were the aircrafts spacious, but the crew was friendly and efficient. I was so gracious for the included meals on the longer flight (8+ hours).
Smooth trip no turbulence which is always a bonus for me lol! In cattle class so an element of being a bit squished (but not as bad as other shorter haul airlines) smaller plane than the one we flew out on and entertainment system wasn’t as modern but still definitely passed the time. Lovely crew x
The check-in baggage belt was broken (which is understandable) but what was surprising is they would check you in, give a baggage tag and then you have to drag the baggage to a different counter at the end of airport. No vegetarian option in in-flight meal. British Airways remains the worst big name airlines and always my last option while booking.
Decrepit planes, poor business class layout designed to maximize revenue, no decent movie selection.
Entertainment did not work from DC to London. Was not able to check in online during my return journey from Mumbai to London. Food was good!
The to flight was excellent but the return flight the seats seemed not cushioning enough.
⭐ British Airways Review — A Journey of Highs, Lows, and Lessons ⭐ I recently flew Business Class round-trip from Boston to Mumbai with British Airways, and my experience was a tale of two extremes — from disappointment to exceptional service, and then back to inconsistency. Boston → London: A Surprisingly Poor Start My journey began on a disappointing note. On a 6-hour Business Class flight, I was surprised to discover that there wasn’t a single proper vegetarian meal option available. I was offered a few bakery items only after repeatedly requesting something to eat. The flight attendant shrugged, offered no solution, and eventually — quite literally — threw some bread at me after much delay. This was not only disheartening, it was extremely surprising given my wonderful Business Class experience with BA last year. I stepped off that flight genuinely hungry and had to make a mad dash to the lounge just to get a proper meal. London → Mumbai: A Complete Turnaround The next sector restored my faith in British Airways. The entire crew was warm, welcoming, attentive, and genuinely caring. A special shoutout to Phiroze, Sara and the entire team serving the Business Class cabin — their professionalism, hospitality, and thoughtful service were extraordinary. They truly embodied what makes British Airways a global leader, and I am deeply grateful for the experience they provided. This is the BA I know and love. Mumbai → London: A Strange Meal Schedule This sector was generally fine, but the meal timing was puzzling. Lunch at 10:30 AM — for a Business cabin — felt unusual, and most passengers, including myself, barely touched it. The rest of the service was smooth, but the scheduling definitely needs a rethink. London → Boston: Mixed Experience Again The flight itself was decent, but the Business Lounge at Heathrow for this leg was a letdown. Arrived during lunch hours: no hot vegetarian options available Lounge area: dirty dishes everywhere Even after politely alerting the staff, the dishes were ignored and left uncleared For a premium cabin passenger — and at one of the world’s busiest international hubs — this was disappointing. Overall Impression My journey with British Airways felt inconsistent — two great sectors sandwiched between two that fell short of the BA standard. When BA is good, it is world-class. When it misses, the gap is noticeable. I genuinely hope the airline takes this feedback as constructive insight. I continue to believe in British Airways, and I commend the outstanding crew on the London → Mumbai sector — they were the highlight of my entire trip. With a little more focus on vegetarian meal availability, lounge service, and consistency across crews, BA can ensure every Business Class passenger experiences the premium journey they promise.
For a business class ticket the service was very mediocre. We had to ask for coffee after a meal and the service was grudging like we were putting them out. The leg from BOM to LHR was especially bad and the toilets had no water. It was disgusting. Looks like self service is the new model for Business Class. No Thank you. I will look elsewhere
The boarding process was very poorly organized. Too many people had way to much carry on and resulted in loading overhead bins being the gating factor. Time for change.
I do not understand how BA takes coach seating and has people paying for business class. There is no leg room, seats don’t recline and no entertainment to be had unless you brought your own.
