Pros: "Social distancing, purell wipes were handed out, food and water handed out in a baggy."
Cons: "everything was great. I love delta."
Cons: "Delayed, seat didn’t recline"
Pros: "The crew was polite and pleasant unlike the crew from KC to Boston."
Cons: "Telling us to check bags before we get to our seat and find out there is no more room."
Pros: "The crew was friendly."
Cons: "My reservations were messed up and I had to wait for another flight to my final destination."
Pros: "Connecting flight attendant was extremely helpful"
Cons: "Delayed due to weather this missed the first connection then bumped from first class by a rude gate agent in Atlanta"
Pros: "The Movie selection was pretty good for such a long flight."
Cons: "Seats front to back is WAY too short in economy. Person in front of me put their seat back putting my movie screen 2in in front of my face. Plus, when a meal arrived, I had to put my elbows into my neighbors seat to cut because I couldn't put them front to back. Crew seemed uncaring."
Pros: "Don’t wait to much"
Cons: "In the last months I have travel 3 times , this is the first with Delta. I can say it has been the best experience I had. Good entertainment, the access to texting and the variety of snacks make superior this airline."
Pros: "Again, crew was very friendly. It's nice to be welcomed aboard. The male flight attendant found me a blanket after I requested it. Also I appreciate the free entertainment options on the WiFi."
Cons: "Ambient low lighting was pretty much non-existent in that old MD88."
Pros: "The crew really took care of us. You could tell they care."
Cons: "I wish the headphone jacks allowed standard headphones. I brought a nice set and didn't have an adapter. I used the ones they included which were ok, but not great."
Pros: "boarding was on time"
Pros: "Seats are way to small uncomfortable"
Pros: "The seats felt roomier in this smaller plan than the bigger ones and one of the flight attendants was lovely!"
Cons: "It was so dirty! The flight attendant who spoke over the PA mumbled and was not clear at all in anything she said. Maybe she was tired and had a long day but she definitely didn’t seem to want to be there. I didn’t know that you got a receipt with your seat number on it because it wasn’t explained and that was my first time flying Delta in years. Overall one of the worst flights but thankfully it was fast!"
Pros: "Great crew"
Cons: "Wi-Fi not working or hard to get to work. Flight was delayed by an hour and service was very rushed."
Pros: "On time"
Cons: "The charging ports didn’t work, seats were avianle unable to move to a different one."
Cons: "Gate agent was rude to anxious passengers, due to flight delayed because of equipment problems."
Cons: "My seat ,the distance to get to the gate, The wheelchair l No window The distance I had it walk to get to my seat I was told this was the row behind the break after the exit row. I was not I’ve been with you before and have not any of these problems No more"
Cons: "I was in first class. Neither food option sounded appealing. Recommend keeping things a bit simpler to appeal to more people. Flight was 90 minutes later"
Cons: "The boarding process is quite confusing with all the different categories of people prior to the actual listed "zone" boarding. As an example, if you have a "Zone 2" boarding pass, you think you will be second to board when in reality that means you are second to last to board. After those who need extra time, those with small children, active military, premier, whatever.... all that covers about 2/3 of the passengers. Then of course there's all the stepping over those who already boarded which seems to slow the process overall. It would be better to ask these questions when making your reservation. Then, the zones would be appropriate based on how you made your reservation to begin with."
Pros: "Everything went smoothly."
Cons: "All was good."
Cons: "Delayed for no reason"
Pros: "Ditto!"
Cons: "Horribly uncomfortable on plane! Need more room!"
Pros: "Direct flight, on time, friendly crew, smooth flight"
Pros: "comfortable seats"
Cons: "delay delay delay"
Pros: "Still the best great airline"
Pros: "The flight was on schedule"
Cons: "It was crowded and cramped."
Pros: "Fast and comfortable"
Cons: "No tv but understanding"
Cons: "No food was offered."
Pros: "On Tim and friendly"
Cons: "Delay in leaving from the airport there were issues with Web checkin Crew wasnt able to give me my boarding pass for the connecting flight and kept saying going to the other counter"
Pros: "Timely flights , plenty of good food and disciplined serving Amsterdam: good layover Modern plane Better entertainment system Good flight to travel to India , Mumbai ."
Cons: "Windows weren't clean for stargazing"
Pros: "Smooth flight."
Cons: "I have broad shoulders and there was a larger gentleman on the window seat. Being in the middle seat made for a very very cramped flight the whole way. Lots of skin to skin arm contact for much of the flight. There was no way to avoid it."
Pros: "I love the media that is INCLUDED in the price of your ticket on Delta Flights. That sets Delta apart for me."
Pros: "Able to watch an interview. Then part of a movie which makes the time fly."
Cons: "Late departure. Late arrival. So I got my car and landed in terrible traffic. Which I had hoped to avoid."
Pros: "The infotainment screen on back of headrests."
Pros: "I had a guy offer me his window seat. Nice guy. It was only 2 hrs. We arrived on time. Pretzels and drinks."
Cons: "No entertainment."
Pros: "Pleasant crew, newer plane, and very efficient travel time"
Cons: "The boarding process was extremely slow, "Comfort Plus" seats in the smaller regional jet were definitely not worth the upgrade."
Pros: "Free games and movies in the headrest TV. Really cool"
Cons: "It was extremely hot and uncomfortable on the plane."
Pros: "I was very grateful to have made this flight on standby."
Cons: "Someone has to sit in the seat next to the restroom. Had I a choice in the matter, I would have preferred to sit elsewhere. But as I said, I was grateful to have made the flight, and arrive at my destination a mere 3 hours late."
Cons: "Flight got delayed and I had to reschedule. The process of rescheduling was a mess and took too long"
Cons: "Enforce your baggage size and number limits. A significant number of passengers take bags onboard that are oversized."
Pros: "The customer service of the gate attendants and flight crew was fantastic."
Cons: "The flight was significantly delayed (8 hours), but Delta did provide vouchers and cash reimbursements for missed activities. They definitely win for proactive customer service!"
Pros: "Everything on Delta's part was very well done, and all of their employees were great. Arrived a little early, and very nice entertainment system over their wifi"
Cons: "Expensive ticket, ATL airport staff rude (not Delta employees)"
Pros: "Our flight from ATL to PVD Was canceled after a 3 hour delay and we were left to make our own reservations to PVD.The time was approximately 12 noon (we had been st ATL now for over 4 hours) and without help from Delta we went gate to gate .We happened on a flight to BOS depg 1:50PM (actual dep 3:30PM. We got no help on where our luggage (2 suitcases)was but told it would follow. Landed BOS approx 5:45PM,no luggage! Trained to PVD hoped bags were on a 10:30PM Delta flight. They were but bags were wet and so were some dresses and ladies slacks. Advised luggage person but she was so busy with others looking for their lost bags.Deltahad no control over Wx, but we deserved better service and assistance to make things no so exasperating."
Pros: "The customer support on phones are rude and unhelpful but attendants and ticket people, any delta person you can physically see are super nice."
Cons: "The cramped seats and inability to upgrade my ticket with my miles."
The seat back TV was great rather than wifi movies. Easier to get on.
My seat was changed from window to middle. I do not like sitting in the middle which is why I chose a window seat.
Pros: "The Captain was courteous and the flight itself was good."
Cons: "There was a barking dog on the flight that was very high pitched. The stewardess was not polite, kept repeating herself and her voice was like the teacher you never wanted to have. The WiFi did not work. We had to wait for a gate approximately 30 minutes when we reached DFW."
Pros: "Nothing"
Cons: "typical poor computer jet poor experience. Now no service"
Cons: "Hard landing on arrival in Philadelphia."
Pros: "The crew was great! Very accommodating"
Cons: "Better control and seating of families with little kids."
Pros: "It was quick."
Cons: "The plane could have arrived on time, made sure everything worked fine, and got me to my destination like they said they were going to... instead, stand by for a different flight was not what I paid for... but it is what I got."
Pros: "Crew were very friendly"
Cons: "AC power. Seat back TVs."
Pros: "Great attend ants"
Cons: "We waited in the shuttle bus for one hour while they determined the plane needed maintenance and found another plane to warm up"
Cons: "I didn't the pilot pushing the American Airlines credit card and having the crew walking down the aisle trying to pass out applications."
Cons: "Turning on all cabin lights at 1am to do a beverage service was absolutely insane."
Pros: "Crew was extremely friendly and professional. Well trained, exceptional."
Pros: "Crew was very good"
Cons: "Less gate changes"
Pros: "The crew was exceptional. The seats are very uncomfortable. It feels like you are being packed in a sardine can."
Cons: "The airlines need to take into consideration, the Price that passengers pay for an airline ticket, only to be restricted in those uncomfortable positions on the average of 2 to 3 hours."
Pros: "on time departure offered a beverage and snack"
Cons: "we had to circle phila we had to wait for our gate"
Pros: "Entertainment is great."
Cons: "Late and long flight, so bring your own food. Nothing to purchase"
Pros: "Everything was great and we arrived ahead of schedule."
Pros: "I liked everything"
Pros: "on time!!!!!!!!!!!!!!"
Cons: "small seating, freezing cold!!!!!!!!!!!!!!!!!!!!!"
Cons: "Our 5:30am flight was delayed for over 4 hours causing us to miss our connection. So by the time we got to our destination we had wasted the entire day. This was a loss of an entire day of our vacation. This was our first time traveling with American. We will never book with them again."
Cons: "Crew needs to improve their attitude"
Cons: "Limited legroom is a problem. Otherwise, the flight was fine."
Cons: "waiting on runwat for 30 minutes"
Pros: "They rerouted me so I at least salvaged some of my trip."
Cons: "They rerouted me for no reason making me miss my reunion."
Pros: "Comfortable wifi enabled jet."
Cons: "Flight delayed over 2hrs. Inbound aircraft mechanical trouble. No info provided by airline. Maddening 10 minute rolling delay. "Your flight is boarding in xx(10) minutes and no airplane is at gate. It's just ridiculous."
Cons: "I didn't like that it was delayed. But it was not their fault because it was the thunderstorms that held us up."
Pros: "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
Cons: "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."
Cons: "Three hours late. Had to take the train All flights cancelled for the first leg of this trip as well. Hopelesss"
Pros: "Flight was not completely full so I got an empty seat next to me."
Cons: "We were delayed due to some balance issues."
Cons: "2 hour delay. Then when beginning to taxi out, a person gets sick, and we head back to the gate. We wait another 20 minutes as the passenger decides whether to continue on (at that point it should not have been their decision). We then are told, the passenger has elected to take a later flight, and there will be a bit more delay as they find his/her baggage."
Pros: "No complaints. A smooth flight. Met my expectations. Would fly American again."
Pros: "Nice plane"
Cons: "Slow set up of gateway upon arrival"
Cons: "No charges for cellphones on first class! (Plane looks pretty new as well)"
Pros: "Online boarding passes a great idea"
Cons: "Don't like to pay extra to reserve seats. Seating is overcrowded - poor leg room."
Cons: "Cancelled flight. Booked on another 2.5 hrs later. Seating not until the last moment. No human touches... all mechanical / perfunctory."
Pros: "Friendly customer service, good snacks."
Cons: "No negative actions or interactions."
Pros: "have been forced to check in my carry-on bag and waiting to pic it up at the baggage area, resulted that I missed my train"
Cons: "boarding, smooth flight, e-pass option"
Pros: "Flight was smooth and comfortable."
Cons: "I didn't find the crew very friendly and often don't on AA. Boarding was difficult as the agent was difficult to hear/understand."
Pros: "Nothing"
Cons: "Board on time. Need more room on the plane."
Pros: "Plane arrived early."
Pros: "Crew were friendly and helpful, the magazine was worth reading and the flight was smooth and on time."
Cons: "The seat felt like a wooden block was strapped to my back."
Pros: "The service was great"
Cons: "No TV or WiFi"
Cons: "Obama ground stop in Philadelphia. No one knew in advance? seating very cramped. Entry to aircraft looked dangerous. It would be easy to fall to the tarmac. Very kow railing."
Cons: "The flight left late but the delay was made up for in the air."
Cons: "The flight was delayed 2 hours and the gates were so crowded. Plane was very crowded, my luggage almost went missing"
Cons: "No ice in my water."
Pros: "Seats were ok."
Cons: "Crew was very grumpy and not accommodating to families (ours and others). No wifi or outlets."
Cons: "Gate checked baggage took forever to be brought to the jetway. I’ve been on several UA flights. It seems to be a major problem with UA and their contractors. They don’t load bags quickly."
Pros: "the arrival on the other end"
Cons: "on tarmac 1-1/2 hours conflicting info....went from delay due to traffic/weather, to extended flight time due to reroute, to asking 10 people to volunteer to get off or 10 would be chosen to have to get off, 4 people volunteered, was holding my breath to be “picked off” when the 4 people were let back on and we took off an hour late. the flight steward spoke so unreasonably fast you couldn’t understand a word she said and she had an overall bad attitude....very disappointing from United"
Pros: "New plane"
Cons: "Poor service in first class. Made me feel like I was bothering her"
Pros: "Everything was as pkanned"
Cons: "Nothing"
Cons: "Ended up at Logan."
Pros: "Crew was nice, boarding okay speed."
Cons: "The plane was in poor repair. Seats were frayed, overhead panels were bent or broken on the ceiling, floor dirty, air not working... Old planes can still be old AND well kept. I was told I could have a carry-on, but at the gate, I was told that all bags would need to be checked. My "carry-on," which met criteria, came back bent AF with items missing."
Pros: "Nothing"
Cons: "Everything"
Pros: "The crew service in the airplane, it was clean and the were very nice."
Cons: "The service in the gate, I tried to explained her that when the plane land in Washington My connection will be already boarding and she didn't do anything to help. I asked her to check my bags complimentary so I could be able to run and she said no."
Pros: "Nothing"
Cons: "No refund, no compensation, no apology....just too bad."
Pros: "Quick, easy flight with a really nice flight attendant."
Cons: "Really small and uncomfortable plane. I feel like they should phase these small planes out. Seats are not wide enough for a regular sized guy."
Pros: "Quick flight, no complaints."
Cons: "Took forever to get off the plane because there was some problem with the baggage that was holding up all the planes. Not the airline’s fault, rather the airport."
Pros: "The flight attendant used my name. Great landing."
Cons: "Tar mat loading. In flight service."
Pros: "The last minute emergency flight was not terribly priced"
Cons: "I was notified when there was going to be a delay, but not notified when my flight was cancelled due to the airline not having a crew. Really? No crew? Gave my mother a voucher for a motel stay, but failed to notify her that there would be no shuttle that comes to the airport after 10pm. She is not great with technology and was stranded at the airport until her re-scheduled flight 12 hours later"
Pros: "Our flight attendants were the best!"
Cons: "Flight was delayed but we didn't find out until we all boarded and then we all had to get off and re board about 15 minutes later. Some missed connecting flights. Seems like they need to work on communication."
Pros: "The flight to London was great. The seat was confortable and the service was friendly. The crew on the flight seemed a bit distant at times but overall it was nice."
Cons: "They had an hour and forty-five minutes to get my bags from one plane to the next in Houston but they decided to leave them in Houston anyway for some reason. Having no clothes or toiletries for a whole day in London was horrible. Baggage problems are sometimes easy to figure out and maybe unavoidable. But this failure on United's part didn't make any sense at all."
Pros: "Caught all my flights on time everything went smooth."
Cons: "Connection flight times were a little close which caused me to rush from different sections of New ark airport. I almost missed my flight home to Providence so if connecting flights could be scheduled with a little more wiggle room that would be great."
Pros: "Staff was nice and accommodating. Plane ride was smooth."
Cons: "DELAYS. I had 4 flights within a weekend all with United and EVERY flight was delayed. The plane also heading to Newark ahead of us was overbooked and some people were pushed onto our plane, not a big deal if all can fit on the plane...but we wouldn't have if it wasn't for the delay causing those flying to Boston to miss their flights. Frustrating and adds an element of concern when faced with delays when the weather is fine. The internet on the plane is also confusing to use...should be clearer. Mistakenly booked my flight before realizing the new carry on policy, so trying to pack everything into a tiny bag to meet requirements was frustrating... definitely don't think I will be booking United again."
Pros: "I enjoy flying, despite the security checks, secondary security checks, the general lax nature of TSA agents who care not when your flight is leaving or how inconvenient it is to have to unpack your entire bag to show them a bar of soap is not, in fact, a plastic explosive. I do like to fly, but it seems to be increasingly difficult to adhere to the rules properly."
Cons: "I was in line to board with group 4 and the woman in front of me had a large duffle bag, a purse, and 3 small grocery bags. The gate agent let her through, but told her to consolidate her bags. I had one carry on and one purse and was forced to gate check my bag, only to find out I would have to go to baggage claim to pick it up. If the woman in front of me was forced to adhere to the rules, I would likely have fit my bag into an overhead. UNFAIR."
Cons: "Couldn't get the tv to turn off, was making me feel nauseous. Seats don't acutally lean back to a comfortable level."
Cons: "Again flights never left on time."
Pros: "On time, courteous & caring flight attendant & desk staff. Unable to understand pilot or first officer's PA announcements...language & microphone issues. Airplane is severely cramped so flight was uncomfortable."
Cons: "See above"
Cons: "I'm 6"1 and there's no leg room for at all!"
Pros: "Crew was pleasant and responsive"
Cons: "Nickel and dimed for every aspect of the flight. Very uncomfortable seating. Definitely not comfortable for anyone over 4'5" and over 100lbs."
Cons: "Delayed 2 hrs without reason."
Pros: "Rude boarding employee- Rude in general on phone with United Got to my confirmation code after having to change my flight and we got disconnected- didn't call me back when he had my number. Lost the connection"
Pros: "Jet was small, so a little less comfortable. Friendly staff. I got a refill on my beverage before they collected trash."
Pros: "We got home! After canceled flights on other airlines, United got us home safely. There were delays and turbulence, but we all landed safely."
Pros: "Crew attempted to make a "backup" booking due to the delay in my connection to Newark. I had a 12:45 flight that was delayed. We departed at 1:45. I was booked on the 4:51 connection to Detroit and 8:58 as a backup."
Cons: "Due to the change in my reservation, my luggage was not loaded on my flight. I am still waiting for my belongings."
Cons: "United cancelled our first flight, and would not re-book us on another flight until 24 hours later, so we ended up having to drive from Washington DC to Savannah for an event. Instead of cancelling just the first leg of our flight, they cancelled the return trip as well, and then tried to charge us the difference because we were "booking at the last minute". United really is the worst airline, and we will never fly with them again."
Pros: "My flight has a delay and i miss my connection to my second flight. I need to book an hotel room and that was not in my budget."
Cons: "I was so cramped into the seat. I have never experienced such restrictive seating before."
Pros: "Nothing"
Cons: "Missed my connecting flight and had to pay to stay in a hotel room for the night."
Cons: "Flight was delayed by over two hours"
Pros: "The crew were very accommodating and polite. They made the trip very pleasant."
Cons: "There were flies on the plane on our return trip."
Pros: "The flight was to depart at 8:15 but due to delay only leaving at 3;30. Dissapointed as it took two agents to process a replacement flight (first agent offered a connection for a 1.5h flight only)."
Cons: "More attentive staff willing to help and at the very least, be emphatic."
Cons: "The crew was unprofessional and Unprepared"
Pros: "The food was tasty for airline food."
Cons: "The tv on the headrest didn't work."
Cons: "The flight was extremely late and completely upset my travel schedule. It cost me extra money to get to my final destination on-time. The worst travel experience I have had. The airlines did not communicate AT ALL regarding the delays that they knew about."
Pros: "did not crash"
Cons: "It appeared that flight was not ever scheduled to go to Providence, The plane was too large to land in Providence. United probably sold too many tickets. Arrived at 130 a.m. next day -- not 9 p.m. lie I was supposed to arrive. United offered a $100 e-ticket gift. I do not fly very often. Could use $100 cash or free flight to Providence -- not Boston"
Pros: "We received a free video service for the flight"
Cons: "First of all the flight was booked for a plane which was too large to land in Providence. So either way we were going to have a longer day and extra leg.....which I only paid for ONE plane change. After running to the gate because my first flight was late taking off, this flight was delayed due to engine issues. The agent had us standing in line for 1 1/2 hours while she tried to figure out what was going on. So instead of taking off at 5:40 pm, we took off at 9 pm and still had to catch a bus from Boston to Providence...HORRIBLE Flight = Long Day/Night"
Pros: "Nothing"
Cons: "First the flight was delayed more than 1.5 hrs and then I get a text that my suitcase was coming in the next flight which there was none, to then find out that my suitcase was there after my ride was returning to then come back to pick me up. Very unorganized."
Pros: "nothing"
Cons: "everything"
Pros: "Nothing"
Cons: "The gate changed twice. We were directed to a bus to take us to our flight to only be made to get back off the bus because we didn't have a crew. No one would tell us anything. Got back into the airport and then 30 minutes later got put back on the bus. The plane was disgusting, smelled like urine. The air conditioning didn't work. Terrible."
Pros: "Everything went well. No problems. Left and arrived on time."