Daily cleaning, installation of cabin HEPA filters on flights from Seattle to Cancun
Alaska Airlines, Delta and Korean Air have all waived their change and cancellation fees on flights from Seattle to Cancun. Confirm policies on booking site.
Most visitors from Seattle can enter Cancun without restrictions.
Read more about travel restrictions for Cancun
Visitors from Seattle are not required to quarantine after entering Cancun.
Visitors from Seattle are not required to present a negative COVID-19 PCR test or antigen result upon entering Cancun.
Health Declaration Form
Completed form should be presented upon arrival
Masks: Required in enclosed environments and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
A direct flight to Cancun will take on average 9h 25m to travel the 2685 miles flying distance from Seattle.
In normal times, a total of 59 direct flights connect Seattle to Cancun weekly. On average, there are 8 departures per day.
The cheapest return flight ticket from Seattle to Cancun found by KAYAK users in the last 72 hours was for $186 on Spirit Airlines, followed by Frontier ($223). One-way flight deals have also been found from as low as $83 on Spirit Airlines and from $93 on Frontier.
A passport is required to fly from Seattle to Cancun.
In normal times, Delta flies from Seattle to Cancun up to 2 times per day, Korean Air up to 2 times per day, and Aeromexico up to 2 times per day.
Your flight ticket price will generally be cheaper if you fly to Cancun on a Tuesday and more expensive on a Saturday. On your return trip to Seattle, you should consider flying back on a Tuesday, and avoid Thursdays for better deals.
On your way to Cancun, you’ll fly out from Seattle/Tacoma Intl. You’ll be landing at Cancún.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Seattle to Cancun.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Cancun from Seattle is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Cancun with an airline and back to Seattle with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Cancun from Seattle up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
"Continual delays adding up to 1:45 minutes. 4 or 5 gate changes. Paid for premium seating and lost that due to plane change to turboprop. I made it home!"
Pros: "FA moved me to a better seat after seeing me stuffed between 2 other large individuals. Very considerate!"
Pros: "The crew was friendly and made sure we were comfortable at all times. Loved the warm cookie. A nice touch! We were offered coffee immediately on entering the plane. Perfect for a early morning flight."
Cons: "Nothing I can think of."
Cons: "Made up time after leaving late and baggage out on time!! Thanks Alaska!!"
Cons: "Better cleaning in the seats, there were crumbs and trash still left"
Pros: "crew was fantastic"
Cons: "less drunk people"
Pros: "Crew was good"
Cons: "Full flight amidst this pandemic? Small aircraft does not allow social distancing with a full flight."
Cons: "Seat recline further would be better but I know that’s not doable in economy class"
Pros: "The gate crew made several announcements about face mask requirements."
Cons: "Once boarding began, there was no attention paid to distancing guidelines. I never heard anyone being directly reprimanded or corrected for not wearing a mask or not covering their nose while boarding or walking around the cabin. I was very surprised to find out the flight was 100% full. Every seat was filled. I thought airlines were taking precautions to provide space for passengers by leaving some seats empty. I felt very unsafe flying in a 100% full flight where no control for masks was taking place. This was my first time flying during COVID and I had thought airlines were doing more to instill trust in customers to keep customers flying but I will not be flying again until COVID is over as I did not see precautions keeping customers safe."
Pros: "they boarded the back of the plane first (where I was to be seated), plus quick deplaning out the back when the flight ended"
Pros: "Yes, all was good."
Cons: "Considering the circumstances (pandemic), all was very good."
Cons: "Free internet wifi"
Pros: "The flight left on time and arrived early."
Cons: "The flight was nearly full. They announced this and said that if anyone was uncomfortable being seated next to someone not in their party (due to COVID concerns) they would book them on the next available flight. At that point, you're really kinda stuck hoping the person your seated next to is taking the proper precautions, but you are not "social distanced" during the flight. I don't consider myself a COVID prude, but I will stick with Southwest Airlines during this pandemic. They are keeping their flights at 2/3 capacity in order to maintain distance among passengers on their flights."
Pros: "The crew was absolutely fantastic"
Cons: "First class seat broken. Didn’t recline. Crackers not food. $20 for Internet that’s constantly buffering??? Junk money grubbing company."
Pros: "The crew was great."
Cons: "The wifi was expensive:("
Pros: "It was quick, simple, not too crowded, and easy."
Cons: "The WiFi could have worked."
Pros: "Nothing it was cold no blankets."
Cons: "Flight was not on time. Delayed 5 hours."
Cons: "I look fwd to food & drinks again."
Pros: "Crew were attentive and courteous."
Cons: "Arriving in New Orleans was chaotic. The airport was fresh off renovations. FAIL! Reader boards for baggage claim were inoperative, so no one understood where their bags might come out. After an hour, we found ours and made our way towards what used to be rental car check in. Found there was now a shuttle bus system to get to rental counters, but waited in line outside with our three bags for 30+ minutes just to get on the shuttle. After a 15-minute ride, we finally arrived at the old rental check in/garage area. Bottom line, it took over two hours from arrival to finally being able to leave the airport."
Pros: "Check in and crew were friendly and helpful. Was in first class so of course was comfortable. Deplaning was quick and efficient."
Cons: "This flight required taking a shuttle from the gate to an offsite location. The distance to the offside was rather far and we were packed in a shuttle. We had to wait for two more shuttles for passengers that were in delayed connections. Additionally, someone apparently filled the plane with too much fuel, throwing off the balance of the plane and we had to wait for some of the fuel to be removed. During this wait, in first class we were only offered orange juice or coffee. I realize it was a very short flight, but a snack might have been a good idea."
Cons: "Two rows up from us, I kid threw up all over the center aisle as we were pulling away from the gate. We returned to the gate to allow a cleaning crew to board and clean. However, the cleaning job was rushed and left remnants of the throw up behind which smelled the whole 2.5 hour flight. It really felt unsanitary and unsafe being that it’s unknown what caused the child to get sick. It very well could have been a stomach virus and could have infected the people in rows around the incident due to the mediocre cleaning job. I understand that it’s important to keep flights on-time, especially for connecting flights, but the safety of the passengers and their health should ALWAYS be the #1 priority."
Pros: "The plane was comfortable with a fair amount of seating leg room. This was the last leg of our return home and this was a welcome flight after the 14 hour flight we had previously."
Cons: "The process of passport control and customs upon return from an International flight was busy, but went well. The baggage claim and line to exit the baggage claim area to get to our next connection was utter chaos. There were so many people and it took time to figure exactly where the end of the line was once we had our baggage. The organization of this portion of the travel process needs to be reviewed and made easier to navigate. The Alaska terminal doesn't have near enough seating and people have to stand or sit on the floor. Food choices are limited and poor."
Pros: "Everything was great! This was my first time flying Alaska Air and I could not have had a better trip! Everything ran according to schedule, I was comfortable during the flight, slept the entire time, staff was great!"
Cons: "The woman making announcements did not specifically announce the duration of the flight as we were departing. I was able to figure it out on the map option on the screen, but I would've liked to hear it verbally. Only suggestion I would have is an announcement on the plane for which baggage claim belt our luggage would come out of. I may not have heard it though, if there was an announcement. It was not difficult at all to figure out once I was in the baggage claim area, however if this was known while we were still on the flight, I prefer to know this info!"
Pros: "Not much to like this time around"
Cons: "Boarding attendants announced that the flight was delayed just 10 minutes before boarding time because of weather. Flight was from Seattle to Los Angeles and the weather was clear on the flight path. Two hours later, an announcement was made that it was actually because of congestion at the airport (poor planning) and yet, they did not offer anything to the passengers for the inconvenience. We boarded the plane two hours late, only to sit on the tarmac for another 40 minutes. This situation could have been handled so much better by Alaska Airlines."
Cons: "2+h delay"
Pros: "leg room, drinks, seat recline, direct flight, air, lighting"
Cons: "attempting a movie on my laptop, it could only stutter, and took two hours to get through 51 minutes of the film (I read captions); my neighbor was not a large woman, but nonetheless couldn't help elbowing me often; you're not responsible for poor parenting, but the family ahead and behind (same family) was loud and complaining; the flight was switched to another plane so our original one could take passengers to Cabo (Mexico); we had no water in the restrooms; food shouldn't be an additional purchase on longer flights, nor should baggage check"
Cons: "3 times in the last 10 years i have had flights with this airline from portland twice an seattle once everytime they have some excuse about air crews an the flights leave 2 hours late after a long layover this has been a problem for a long time if i knew the right people like in the faa to call i would . honestly i seriously recommend to do not fly this air line to spokane unless you are desperate .once ok twice wait a second three times two different citys there is something here an it need fixed yesterday"
Cons: "I was given an option to change my seat at the check in kiosk, after selecting a different seat it told me they could not change my seat at that time. As soon as I boarded I asked one of the flight crew in the back if it was possible to purchase a cheese platter as I was really looking forward to it and was already hungry since I was trying to save room for it. She explained it was a first come first serve... By the time the lady got to the back she stood there for a while gossiping with another traveler without even glancing over at us and was holding our commentary cookies in her hand. She finally acknowledged us and when I asked for the cheese platter I was informed they had sold out... At that point I was HUNGRY and tired and honestly irritated that we had to sit there for several minutes without being acknowledged so she could gossip with a passenger. I ended up having to buy a box that I really didn't like but I didn't want to be cranky cuz I was hungry and I needed to eat something. Also, I had a middle seat ALL the way in the back of the plane next to a crying baby, which I couldn't change even though I was "given the option to." I have a difficult time flying if I can't see out the window. That just added to the irritation of the situation :/ I fly Alaska a lot and I was surprised at how bad this flight experience was..."
Pros: "Nice and easy"
Pros: "The lavatory was clean."
Cons: "They changed my seats without telling me, even the day before my itinerary said I was in the first row of First Class by the window with my partner's seat right beside me and they switched it because of some policy that forbids dogs yet couldn't let me know that in July when I booked this and spoke to a representative on the phone to confirm I was even allowed to bring a dog on board. And even then they made me feel like it was not possible and had to stow my dog below in cargo because only one dog could be in the First Class section, and again I was never told that in that moment I couldn't have my dog in the first row. Also, the representative was very clear I had to have a health certificate for my dog to fly and not only did that cost me a large deal of money and time at the veterinarian's office, but no one ever even inquired to see it. I wasted time and money for no reason other than the incompetence exhibited by Alaskan Airlines, and it's surprising to have such consistent subpar service. Especially when you're paying for First Class. Also, your food on flight had several allergens in them. Even your choice of cookie for passengers had two different types of soy. This is a common food allergy. Needless to say, I'll be flying with another airline for my trips to Alaska, as this is not my only one planned."
Pros: "Boarding was efficient, seat was comfortable. I appreciate that food and drinks were offered often."
Cons: "One particular flight attendant purposely ignored me when I tried to ask for cream and sugar for my coffee which she did not offer when handing out drinks. Then she looked right at me twice as I tried to give her my garbage which she was collecting, but she ignored me again and left me holding my garbage until a different flight attendant came much later and took it without incident. It made me wonder if it was because I looked Asian- she was helpful and polite to the white women next to me. I was polite and was not being difficult in any way. I'm half white, but was often treated like this in Illinois when I was growing up. She should have been professional and if she had I would have rated the trip as excellent."
Cons: "Check in staff at Assistance counters either had problems with their computers or couldn't understand reservations. We had a pet for which we had paid for round trip reservation months ago, yet agent took quite awhile to reconcile our reservations. We stood in line for nearly a half hour during which their were very long lines at each check in point and at least one or two agents left on breaks while the lines were still very long. At Burbank the agents were fast, accurate and there were almost no waiting. The flight itself was great and the flight attendants were excellent; but not impressed at all with check in at Seattle."
Pros: "The crew was great. They were pleasant and helpful."
Cons: "We were on row 33 d,e, & f. Seats d & e would not recline. The button on seat d was broken. As annoying as that was, there were 3 unaccompanied minors sitting in front of us. Two of them were fine. The third one on the isle seat was up and down, in and out of his seat the majority of the flight. I couldn't sleep. This was my second flight of the day after staying in Seattle for 7 hours waiting between my flights. The kid was loud and it seemed like the crew couldn't correct him. He just did as he pleased. I wasn't the only passenger who had a problem with him. And apparently the crew did as well. I paid a lot of money for that flight and he ruined it for me. If they are going to fly children like that, the crew should be able to correct them so the other passengers can have a pleasant flight."
Pros: "um...I got home?"
Cons: "Ugh where to start. First my flight from Oakland was delayed an hour, and while they did rebook me a flight (with a 3-hour layover in Seattle), they couldn't keep me in a first-class seat and didn't offer anything to compensate for that. This was my first time (and probably last time) treating myself to a first-class flight, and I was kind of looking forward to that seat...although I understand if flights are full.. When I arrived (an hour late) in Seattle, the gate was shown as N2, about ten thousand miles away from my debarking gate in the C section. After walking halfway there, I stopped at an Alaska desk to AGAIN verify info and ask if someone could PLEASE CHECK and see if I could keep my first-class seating, since I PAID for one originally and the delay was airline-based. They blandly told me the flights were full and everyone had checked in already, and then mentioned that the gate had been changed BACK to C section, so hike back another 5000 miles to where I started. Wait three hours. I did check in at the gate as well, yet again, to beg with my best smiley-face and see if the girls could find me a first class spot or put me on standby, since I PAID for it. They said, sadly, no it's all full and checked in. Wait and wait. When I finally did board, I noticed that the info board said that "two upgrade requests" had been filled. What? Seriously? Is that MY FIRST CLASS SEAT YOU JUST GAVE SOMEONE? *frowns slightly* Walked through the already-seated first-class cabin, noticing that TWO OF THEM are empty. I was seated in the middle between a regular dude and this woman who is apparently running her company and having a conference call loudly on her phone, right in my ear. So yes, we understand: She's important. After sitting for a few minutes, I finally buzzed an attendant, who finally arrived, and asked her AGAIN, if she could please check if there any first class seats open, because that is what I PAID FOR and I'd appreciate finishing my trip as it was origanally booked. She said she'd check. AND THEN DISAPPEARED FOREVER. Never did see her again. A few minutes later, yet another attendant walked down the aisle with a clipboard, checking for open seats and I'm thinking she's coming to tell me that yes, there's been an opening and one of those 2 empty seats is mine and please go ahead and move. But no. She walks on by and says something about adding more standby people to some empty seats. I'm literally biting my tongue. Then, before I can say anything, these TWO GUYS come flailing down the gangway and bail into the two lovely EMPTY first-class seats in front of me. *scowl* I'm sorry, but unless they were late getting to the plane, and those were actually their seats (could be true), this whole thing was handled very strangely. I never fly first class anyway, and I understand delays and full flights, but it would have been nice to have anyone even attempt to help me finish my trip in the class that I had PAID FOR."
Cons: "Flying with my husband and daughter. All of our seats were split apart even after calling to fix the issue. When I went up to the counter, the lady told me too bad, she couldn't ask someone in an isle seat to switch, but I could do it myself if I wanted. My daughter is 2, can't exactly sit by herself. Food service didn't begin until almost 2 hours into a 3 hour flight but it was in no way due to turbulence. After food service, no trash service came around until about a half hour before landing. Slowest moving crew I have ever seen in my life. Also, the bathrooms were beyond disgusting. I will never fly Alaska again."
Pros: "I like the crew, they served everyone well on the plane."
Cons: "While the pilot was taking us to the runway before takeoff, there were some noises that could be heard in the roof. I was scared. My dad was sitting in front of me, and when we got off the plane he told me he heard the noises too, and saw some passengers that looked worried who heard the noise as well. My dad works with airplanes, and he said it might have been the panels overhead rattling that was making the noise. Other than that, the flight was okay, but i think the aircraft should be checked out."
Pros: "The customer service got us on the next available flight. Didn't charge us for our baggage (which they could have). Staff were helpful and realized that we were bone tired (after being awake for over 30 hours). Flight was easy. Crew was nice. Easy access to baggage when we got to PDX. I love Alaska Airlines!"
Cons: "Nothing. They got it all right."
Pros: "My flight took off and landed at the correct airports."
Cons: "Flew from Seattle to Reno. Originally booked on a flight from Seattle to Portland and Portland to Reno. After I checked in, I saw a direct flight to Reno, and Alaska was able to switch my flight for only $25, but failed to get my luggage on the correct flight (with over an hour before my flight left), so I still ended up waiting at the Reno airport for two hours until my originally ticketed flight came in with my bags. What would have been an awesome experience became a miserable one, with the bonus that I paid extra for the treatment."
Cons: "I was sent to the wrong city making my flight time more tiring and longer from Washington D.C. to Seattle to Portland to Honolulu. I was told I would get a $25.00 waiver and did not. Mean while the representative never asked me for id. On the return home I explained to the representative what had happened she kindly apologized for the rep not asking for my id and also saying she would give me a waiver that did not happen so the rep waived my baggage fee on my departure back. Unfortunately I ended up loosing my wallet during my layover because I was overwhelmed with going to a city that was never a part of my itinerary. On the way back to Washington D.C there was massive turbulence but the staff at Alaska airline did not make an announcement or serve any kind of drink for the first four hours. Finally the last hour and twenty minutes people finally came around. Overall I am turned off with the customer service I received,"
Pros: "Overall as expected. Decent flight, nothing that made me go "wow", but on time, clean, reasonable boarding."
Cons: "I found the reaction of one of the flight attendants to be unprofessional. When I asked if she could pour a bit of water into my water bottle, rather than say, "I'm sorry, I am not allowed" or "unfortunately, no" or really anything verbal, she made a "tsk, tsk" face and offered me a plastic cup. Besides being annoyingly wasteful as a policy (if indeed it is one - this has not been an issue on other airlines), her customer service skills left something to be desired. This strange interaction left me with a poor overall impression of the flight experience."
Pros: "Alaskas great cheese plate"
Cons: "The heat was high, we asked the male steward many times to request the heat turned down, people were removing as much clothing as possible. It was very hot and sticky and smelly. The descent to landing was to fast when near the runway, and we crashed hard like a carrier landing. I would inspect the gear and wing spats for cracks. The fuselage bowed like a banana, it was evident looking down the tube sitting the back. How about a breathalyzer or something, everybody knows the drunken pilots, the can't be fired and they know it, so it takes years to sober them up at our expense. The pilots who've been caught drinking are not trying to get better, they just whine that the others who haven't been caught yet are even worse drunks. Everybody who flys on Alaska has heard it from the same old Alaska born drunken pilots. How about less drunken bush piloting and get your drunken pilots who've been busted in the last few years to shut up and stop telling everyone that all Alaska pilots are drunks as defense of there drunkeness."
Cons: "I carry photo equipment in a carry on bag because of expense, damage control and temperature control. Unfortunately I can not leave it for baggage people to handle (although I would love to.) When I got my carry on to the greeting flight attendant I explained I had just finished a shoot and I was sorry that I needed to keep the bag as carry on. Flight Attendant: there was nothing she could do and I needed to go back down the stairs, even though people were still boarding and leave it with the baggage people. Me: "In the past the flight attendant put the bag in that closet." (I pointed to the locked closet where they keep their bags.) Flight Attendant: I cant open it because it's locked. Me: "The key is kept there." (I pointed to where the key is kept. I know because I've done this trip so many times before.) Flight Attendant: "See if it will fit under your seat." It did... but I had my knees in my chin for the entire flight. Thanks, Ann"
Pros: "The northwest deli box was good. Boarding was very efficient."
Cons: "They ran out of the hot meal about 1/4 way down the aisle. The seats are not comfortable for a 5 hour flight. The bathrooms were pretty gross and smelled strongly of urine. There was dried urine all down the front of both toilets and on the floor in both bathrooms I used on the plane. Some of the crew seemed very new/ immature and unprofessional. Specifically, and I apologize for not knowing names, the blonde man made strange comments to people, maybe out of nervousness? The blonde woman on the flight seemed to have a short temper with her coworkers and was very short with them, granted she did get run into by both the beverage and food cart in the middle of the plane multiple times, so she was probably pretty annoyed at that. I fly Alaska Airlines most of the time, and this experience was unusual."
Pros: "Boarding was super fast and easy. We even had to wait because boarding was done, but had to wait for our departure time. Rarely see that. The pilot pointed out varies sites along the way (haven't heard a pilot do that in years). The crew was very polite and professional"
Cons: "I use airline apps to see what baggage claim I need to go to, because airport monitors are usually too far away for me to see them. And for this particular trip the video boards weren't working.. This made it even harder to figure out what baggage claim to go to. And there were few announcements about it. By the time I heard an announcement most of the bags from the flight were being taking off the carousel by an airline rep. Putting the baggage claim on the app, I think, would have made it a better experience."
Cons: "I purchased an Am Airlines ticket operated by Alaska Airlines. This created some issues in check-in, etc/ process. I was given an American conf # but was not able to check-in online on either American or Alaska airlines. Once I called to get the Alaskan conf # I was still unable to check-in with anyone other than an agent F2F as airport. Additionally, no Alaska flight number information was provide on tickets or confirmation so finding appropriate baggage claim, etc became a hunting exercise. Limited food options or in-flight enteratainment for a long flight (5+hours). Inflight entertainment options were limited. You can use your own device with limited free TV programming. Movie rentals and popular TV shows are $3-6 a piece. Device rental is $10."
Pros: "On the ground ..TSA said I needed a new boarding pass..3 kiosck wouldn't. Work. Friendly re sent me to Alaska desk where they printed me a new boarding pass but when I went to TSA. I had no passport. Sooooo..back to t he Alaska desk and a wonderful rep named Diane helped me hunt through all my "stuff"...then began talking to all reps helping process passengers. She never gave up. And found my passport at the desk that had made me a new boarding pass. I was so upset I couldn't think straight but she did!, many thanks to this kind lady."
Pros: "No services on this flight were above average."
Cons: "I paid extra $$ to buy a ticket that was labeled as a "Direct Flight" from Seattle to Los Cabos, Mexico, as opposed to a flight with a layover, since my wife and I were headed there for our honeymoon. Alaska Airlines made no mention whatsoever that this flight was not at all direct, but in fact had a 2 hour layover in San Diego. There was no mention of this during the purchase process, and we didn't find out about the layover in San Diego until were were ALREADY AT OUR TERMINAL GATE. This is very deceiving and absolutely unacceptable."
Pros: "the seat confusion was a hassle but the crew was nice about it."
Cons: "the flight was oversold and i didn't get a seat assignment until the last minute. Then the seat they gave me was already booked to someone else, so i had to wait again on the plane to get a seat. on my outgoing flight to seattle a few days prior, i intentionally didn't check a bag because i had a late arrival and early work the next day, was forced to check it on the plane and then they lost it for an hour after i landed so i didn't get home until 2am. frustrating, but again the crew was nice about the mistakes."
Pros: "Not much."
Cons: "Checking was horrible. It didn't allow the printing of boarding passes so the lines were LONG and SLOW. Staffing not sufficient. After finally checking in and getting through security we realized we had to walk from terminal E to terminal A for the flight...not a short distance. And supposedly only 10 minutes until boarding was completed and doors closed. We raced, not stopping to grab a snack or drink thinking we could get something on the plane since the flight was 3.5 hours. Got to the gate and found this incredibly long line to board. The gate agent ignored those of us who paid for zone 1 boarding and just told everyone to board. We finally boarded and got comfortable, taking off about an hour late. After all that, the flight attendant announced that they had no food or drinks but if anyone wanted a bottle of water it was $2.99. Will never fly Frontier again."
Cons: "They need to stop charging for carryon bags. Also they need more comfortable seats."
Pros: "Direct 3 hour flight! Easy"
Cons: "Bring on time but not a biggie!"
Cons: "Check in bags. No one at ticket counter. Airport had to page a frontier employee to get to the ticket counter over the airport intercom. Pretty bad look for you guys. Embarrassing honestly. Seems like a disjointed company. As a result many people saying they wouldn’t take frontier again"
Pros: "Crew too busy talking to each other."
Cons: "Focus on passengers needs. Enforce COVID rules! Flight too full. $3.00 for a small bottle of water. $60.00 for a carry on ONE WAY is hwy robbery!"
Pros: "It got the job done"
Cons: "We were delayed about 45 minutes, which happens, I’m fine with that. I did not like that there was zero communication about it. Up until the scheduled takeoff they still hadn’t told us it would be delayed and nothing else was updated either to indicated a delay."
Cons: "The way have to bus us to the plane."
Pros: "Easy check in"
Cons: "Seats, space, comfort"
Cons: "My seat was not worth an extra $50. Sat next to a lady with a stinky dog in her lap that was probably a little too big for lap."
Pros: "Not much"
Cons: "Cost of bags, not understanding person in terminal during boarding, plane seats; I keep saying we will NOT Frontier again. I must have been desperate."
Pros: "I boarded relatively quickly, but that was about the nicest thing about it."
Cons: "Well, the tray tables were about 5in x 8in and didn't slide forward, rendering it useless for basically anything. A laptop wouldn't fit anyway, but since it didn't slide out, the screen would have been tilted too far forward to properly see it as it was up against the seat and it was too unstable not to also hold my laptop while I sat there. With significantly less leg room than I've previously experienced on an economy class flight, laying down on the tray table to sleep was also impossible. When I first got on the plane, the air conditioner started and rather than feeling comfortable and less sweaty and gross, I just began to smell stale air that I was almost convinced was carbon monoxide as I was flying from Seattle and there had been smoke all around Washington due to forest fires. It was horribly uncomfortable and annoying even for sitting in coach. And I wasn't on an older or smaller airplane where I'd expect a little less concern for comfort, it seemed like it was very modern and it was a very large place. Leg room could have easily been increased by losing one to two rows of seats (seats that would most likely be empty anyway I might add). Airplanes tend not to be the most comfortable mode of travel anyway, but I would say this was the worst one."
Pros: "Literally nothing."
Cons: "I charged the airfare, thinking that would be all, like other airlines. Then I found out they charge for luggage. THEN I found out they charge me for a seat... on the flight I already paid for. Boarding was disorganized, seats were thin padding on plastic, quite uncomfortable. I also had to clean crumbs and trash off my seat before settling in. They charge you 2.99 each for water and airline peanuts; i didn't partake. they only gave me one boarding pass and when I boarded the plane, they said that is was the flight to Denver and then they were continuing on to Columbus. I assumed this meant I stayed on the plane when we landed in Denver, but no, they informed me the plane was then going to Cedar Rapids. I had no second boarding pass or gate number, so I asked the attendant. She took forever to help me, looking up my info for a minute and then talking to the other attendants and passing out papers to the boarding crew before acknowledging me again. Twenty minutes later, I had my gate, which I barely made to board in time for flight takeoff. Overall, the process was stressful, uncomfortable, and more expensive than if I had purchased a flight from Delta, Southwest, or Alaska. (All airlines I have flown and been happy with. Delta had a missed layover once and completely put me up for the night and was very helpful through the whole affair.) All said and done, I will not be flying Frontier again."
Pros: "The trip from Seattle to Denver was fine--We boarded on time and arrived in Denver on time. No problems."
Cons: "There was a long line of people waiting at the airport for agents to arrive and get us checked in. We were all getting anxious. I feel the cost of checking the suitcase was WAY too expensive. $45.00 is alot and other airlines charge $25.00---Where are the days of being able to check one suitcase and not have to pay extra???"
Pros: "The crew was great. The pilot lightened the mood with humor and the announcements were useful ( weather, time zone changes, ETA etc... ). The plane was clean and the price was low."
Cons: "You have to pay forty dollars for a carry on and for any beverage or snack on the flight. There was confusion about the seats as we boarded, which we did by zones, but still had aisle traffic which defeated the purpose. My connection was moved to another gate and they failed to announce it ( yes it was on the screen, but I don't travel that often and was lucky to notice it just as we were boarding... luckily just a few minutes walk away ). The plane offers no entertainment at all ( which is fine for me, but worth knowing... bring a dvd player or something for long trips )."
Cons: "I had to pay 40 dollars to check my bag or 45 to carry on with me. Ladies were accommodating when asked to change my seat from a middle to an aisle which was nice as I wasn't given the option to pick my seat while purchasing but when I arrived to my seat a grandmother was sitting with her grandchildren. I of course was not going to ask anyone to move, so I was ushered off to the next available seat. Was happy to let a family sit together but was not please with the lack of profession to begin with."
Cons: "No emailed itinerary or checkin notification - I blame Kayak for this (it seems to happen whenever I book through Kayak) and will no longer book flights through Kayak. Frontier sucks, but you already know that going in so you get what you expect."
Cons: "Nothing like arriving 30!min early and having to sit in the tarmac for 30min. Seats are terrible and don't lean back no wifi non in flight magazine"
Cons: "They say low fares done right but my "cheap" flight turned out to cost me over double what it should have with their extra cost for everything! And I mean for EVERYTHING. Will never fly frontier again!"
Cons: "Absolutely awful experience. Arrived 3 hrs ahead of time to check luggage and the line was wrapped all the way around the airport. No one working to direct the lines. Only 3 people working to check luggage the week before christmas. Almost missed our flight because the line was so long. Was advertised as some free seating options but when checked into flight 24 hr ahead of time had to pay $16 a piece for middle row seats at the very back of the airplane. Flight was delayed 3 hrs because one of the flight attendants did not show up. Will never fly frontier again."
Cons: "Our flight out of Denver got CANCELED along with a whole bunch of others. Seems there were having crew issues, not the BS reasons corporate was saying. Lots of stranded people in Denver. We stood in line for 3 hours to get a refund. (we decided to go with another airline, some people had been stranded for a week!) One sad items was a soldier had been on deployment for TWO years and was trying to get home. He had been stranded since Friday (it was now Monday). The agent just shrugged and said get in line. Frontier should have booked him on another airline! Finally, a lady in line heard of his plight and bought him a ticket right there on the spot! (on another airline of course). SHAME ON FRONTIER. We will NOT fly them again! #NEVERFLYFRONTIER"
Pros: "Worst airline operating. Flight was 5 hours late, and this seems to be status quo for Frontier."
Cons: "We lost a whole day of our trip because our bag was lost. It took us so long to recover it that our quick weekend getaway was cut in half because we spent our first day there trying to recover our bag. When calling all the numbers that had been given to us by Frontier staff all the customer service reps were notable to help us and seemed unwilling to even try. Very disappointing."
Pros: "Lights turned off at night, not a lot of announcements to disturb sleeping passengers. Plane was clean. Crew seemed fine enough."
Cons: "To begin with, a three-hour delay on what was already just a four-hour flight, and no steps made to even offer snacks or discounts or other amenities to apologize for the gross delay. Very uncomfortable seats; even dead tired, I could not get much sleep. I usually use the food tray as a place to rest my head, but it was far too small to use for that. Upon landing, another 45 minutes of delay as we waited for our gate to become free, and again, no measures taken to apologize or make us as customers feel like they wanted us to feel even a little bit better about the situation. I get that it's a cheap flight option, but even so, the company needs to take more responsibility for its internal problems."
Cons: "Got to the airport 2 hours early to check in. The kiosk told me to see an attebdant. No attendants were at the Frontier desk. The nearest employees (jetblue) told me yesterday that the Frontier employees never showed up and that people missed their flights. My flight along with several other people who were waiting as well, seemed to have either been cancelled without alerting us. My confirmation number didn't register on the kiosk a half hour after I originally tried it. No employees ever arrived to the desk. Having to go to United to buy another ticket. I would expect either a full refund or a travel voucher in replacement. I paid 300 dollars and had to arrive 6 hours later than originally planned. As I live three hours from the Denver airport, this will get me home at 1 am. I have to be at work tomorrow at 7am. I will never fly frontier again."
Pros: "Delays happen. However, to be stuck at the ticket counter and not to get past that to the comfort of a lounge or restaurant is something else. So not only was there a delay, but those of us who got there early could do nothing but wait-- with NO ONE at the ticket counter for the first 40 minutes."
Cons: "Tried to cancel this flight using the flight insurance I was up sold during checkout. Turns out that the flight insurance was only available for international flights? When I ask the agent why it was the recommended during purchase, she said I should have read the full terms and conditions during checkout. To me, this was a true scam. She told me that I could appeal the conditions of the travel insurance, but I would have to present a death certificate of the friend's baby that had just passed - the reason the baby shower was cancelled, and the reason this trip was cancelled. It was appalling. I tried calling Frontier directly, but their reservation desk was closed due to their system being down. HOURS I tried to call, and could not get a rep. I ended up not able to cancel the flight or even speak w a Frontier rep before my flight departed. In all, I was given 6 different numbers or lines to call to sort through this situation. All I did was waste hours of my time. This was a terrible situation where I feel like I was the victim of a scam."
Cons: "It is very clear that Frontier is a budget airline that prioritizes money over people. Right down to the unnecessary announcement that you may not drink your own 'minis' but are required to purchase their liquor (at ridiculously inflated prices). The pretty girls who approached us and offered perks...for a price as we queued for more than an hour simply to check in, made me feel even more like faceless animal prey with dollars in my pockets. I will not fly Frontier again, no matter how 'cheap' their tickets."
Pros: "Honestly the WORST experience ever with a flight. Angry Kayak doesn't post the cost of luggage and carry one with them. Flight delayed 5 hours for non existent weather, leading to 1 hour sitting on the tarmac because they didn't have a gate at the largest airport. Then, they destroyed brand new luggage."
Cons: "I hated the whole thing. Seats and tray tables are a joke"
Pros: "The flight crew, and the view out the plane. I did enjoy the minimalistic seat design, which probably allows for more people per plane."
Cons: "The hidden fees, frontier wanting you to pay to pick your seat location after already purchasing the ticket. That is really lame. No complementary beverage (not even water) or snack on 3 hour flight... also lame. Frontier claims to be affordable airfare but has you pay for way more than just the plane ticket after the fact. I opted to not pay to pick seat location and was able to still sit next to my friend but I bet there are a good amount of people who have a family and feel pressured to spend way more money to pick seats so they are not separated. Just makes frontier seem like a money hungry company that cares more about money than it's customers. The flight home (Denver to Seattle) was an hour and a half late, which sucks, but whatever life happens. I didn't really like the airbus plane that made weird plane noises, why do you not use Boeing planes?"
Pros: "Newer jet, clean, smooth flight"
Cons: "Two of the three flight attendants were a little obnoxious. Before we took off, the female African American attendant openly said that people weren't listening to her about stowing carry on bags and said "this is like dealing with a bunch of 2-yr olds" uncalled for in my opinion. The only male attendant was insincere on his announcements and it's the first time I've ever flown (hundreds before) where on two occasions he asked for people to clean up after themselves. Also the lines at the sole checkin desk in Seattle was too long. Should have had more than one person checking people in. I'd not recommend this airline if I was asked today what my opinion was."
Pros: "Flight times"
Cons: "Terribly uncomfortable seating -- the worst I've ever experienced; horrible baggage charges for carry-on and checked, both -- and lack of straight-forward discussion of fees which are, at the very least, semi-hidden; the only time since People's Express that I've not been offered a soft drink or juice w/out a charge. Terrible baggage handling and lack of assistance and information regarding the extreme lateness of checked bags being produced for the entire flight at baggage claim. Will not fly Frontier again unless assured of corrections to all of these problems."
Pros: "The crew was kind and professional."
Cons: "I have never been charged $40 for a carry on. I suppose I missed some fine print about that, however it seems absolutely rediculous. The airplane seats feel more like bus seats. They do not recline and are missing a head rest or anything resembling a cushion. The airlines seems to gouge you for anything they possibly can. Even their bitter airplane coffee costs $2. I am actually surprised I wasn't charged for bringing on a jacket. I almost had to switch flights and after speaking on the phone with one of their representatives found out that if they do that over the phone there is a $50 service charge (for speaking to someone on the phone) on top of the $100 change fee and decided against it. I will absolutely never fly Frontier again. There are many other low cost options that include basic amenities like normal seats and free carry on luggage. Seriously, don't fly Frontier."
Pros: "Price of flight."
Cons: "That you don't allow a personal item and a carry on. I was not happy when last second while getting my boarding pass I was hit with a $40 charge for my bag. That is so dirty. I was furious."
Cons: "First leg of our trip was delayed so we could not make our connection. We were told they could fly us to Denver and catch other flight home 3 days later or completely rebook to the next closest city. (They do not partner with anyone so you are stuck with their flights) Which we then needed to book a hotel, cab fares to the megabus station, then cab fares back to our original destination. Once arriving, and even though we checked in hours before our flight, our baggage was missing along with about 10 other passengers. Frontier had no one at their baggage service when we arrived. So I had the drive 2 hours back the next day. Called the help line. The person was rude and began getting loud with me, even though they are the ones that lost our bags. 90% of all the customer service people we encountered were extremely rude and would not help. Nor were they very accommodating for all their mess ups. For all our troubles, the rude "customer service" people, and out additional hundreds of dollars; Frontier sent us a coupon for a whooping $50 to use on their airline. No thanks, will never fly this airline again."
Pros: "It was expensive stupid bait and switch on bags and Cost to check in is wrong.. Seats are the worst ever!!!! The crew was grumpy. I will not be flying With them agin after this trip!"
Pros: "Nice seats. The lady next to me."
Cons: "Where are the free peanuts?!"
Pros: "The only thing to praise was the smooth take-off and landing."
Cons: "This airline is deceptive from the get go. Their seemingly "low fares" are quickly offset by their outrageous fees for baggage and carry-ons and everything else. $35 to $40 for a carry-on, or checked baggage, and even if you pay the money to bring a carry-on, there is an additional $40 fee to store it in the overhead bin! Another catch is if you do not pay for all these fees before arriving at the airport, Frontier may charge you $60 at the airport. None of these charges are evident when initially booking the flight online but only when checking in. I called the airline to voice my disbelief over these fees and was treated very coldly and was told that Frontier is an "a la carte" airline. On the ground, my flight was almost an hour late though the reader board continually boasted of the flight being "on time." (My wife and I barely made our connecting flight in Denver). Ground crew in Seattle were not personable in the least. Many folks around us were equally put off by all the up-charges they were being told about. On board you will discover the seats are hard plastic with little cushioning and do not even recline. Forget about wi-fi or charging your phone or laptop. Non-alcoholic drinks $2. I jokingly asked if I put my coat in the overhead, would be charged $40? Crew member did not appreciate the humor. Everyone else did. Perhaps if you are a college student traveling with a small backpack (i.e, a "personal item") and don't care about comfort to save a buck, you might be happy with Frontier, However, for the rest of us, this kind outfit is a joke. I will never use recommend much less us this airline again. Do yourself a favor and book your next flight on a reputable airline."
Pros: "this was budget...seats are awful, no charger tray table isn't really worth anything cause you get no food, so encourages everyone to bring their own smelly food. Unless you want to spend $2.99 for bottled water"
Cons: "there was really nothing remarkable about this airline. I'd give it another shot if nothing else available"
Pros: "The stewardists were nice."
Cons: "It is insane how terrible Frontier has become. They were the first airline, and used to be the only airline I would fly. They now are gimmicky, money pinching, and obviously have no care for their customers. I will never fly Frontier again, not just because of these concerns, but also because these concerns lead me to worry about who they hire to fly the plane. I would imagine if they care so little as to not have a person there to check bags in, that they probably would also save a couple bucks to pay an inexperinced flight captain, who could make a deadly mistake. I arrived at SeaTac airport early with my girlfriend so that we could eat before her flight together at a real restaurant that is after security. Nobody was there to check me in. Luckily all of my liquids were under the limit. So decided to check my bag at the door, the first go it turns out frontier is the only airline you can't use your phone to scan your ticket at security. BOGUS! I kissed my girlfriend goodbye and went to print out a ticket. I then went througb security AGAIN and was taken aside for additional screening for things in my check bag that i SHOULD NOT have had on me would Frontier had the decency to pay someone $10/hour to be at the front. My baby powder got yellow flagged at this additional screening and i had to be patted down, empty out all my bags and sit as I has humuliated by the TSA as they thoroughly looked through and checked all of my footwear and electronics for explosives. This took an additional half hour. I then missed lunch with my girlfriend completely, as she had to get on her flight. The lady checking me in was nice enough and took care of the checked bag issue as it was obvious from her reaction that this happens all the time. Frontier then while on the flight does a 3 minute gimmiky talk about buying their credit card, everyone made fun of it. Just insane, did a bunch of used car salesmen buy Frontier? It sure seems like it. I will never fly Frontier and will urge all the people I know to do the same."
Pros: "The plane didn't crash."
Cons: "Many years ago, I was an Early Rewards member who flew Frontier any time I could. No longer. The ticket price no longer resembles what you will pay. Now they charge $15-35 to get a seat,another $30-$35 to check or carry on each piece, and sit in uncomfortable seats that do not recline. These extra charges cause long delay at the check in counter even if I already checked in and only needed to check a bag because everyone else had to pay. Now I'll only fly Frontier if there is no alternative."
Cons: "I never review things but good God this airline is horrid. They charge $40 for carry-ons. They also have some of the meanest desk workers I've ever dealt with. Never going to fly them again. Spend the 60 bucks on a better airline because you're going to pay that in baggage fees on Frontier anyways."
Pros: "Cheap tickets"
Cons: "Extra charges every step of the way, seats were too cramped to sleep on the red eye flight."
Pros: "Only the price it was cheaper than other airlines"
Cons: "1. The security now a days has long lines and I get to the airport early but can't drop my luggage ,no one was at counter until before 2 hr for departure 2. Unlike other airlines no free snack during the flight 3. Charged for every single thing , seat , food , snack , carry on ...."
Cons: "Ticket looked cheaper than other airlines, but I paid just as much once you add on the price of your carry on ($30 for one bag - one way), your seat selection (from $9 - $30 just to have an assignment), and even your soda ($2). I spent an additional $156 above the ticket price for my wife and I to attend a funeral. That came out to $45 "savings" than flying on a major airlines would have cost. I will gladly pay the additional $45 next time and have a better experience on an airline that it still trying."
Pros: "The crew was very nice and boarded the plane quickly."
Cons: "Basically everything else was awful. The seats were the worst I've ever sat in on an airplane. There was something poking me in the back the entire flight. On an international flight there should be some sort of food options beyond m&m and rice krispy treats.... I ordered one, and they had none left. There wasn't even a magazine for me to look at while on the plane. Really disappointing experience from stem to stern"
Cons: "Didn't like being misled on price. Charges for "a bag" and "a seat" were not made known until AFTER the reservation was made. Refer to the original business/pricing model. 1. Everyone has some baggage. Deal with it. Enforce carry on limits 100% and openly offer check bag at a reasonable price. 2. Seats are NOT a profit option. Seats are increasingly uncomfortable, cramped and added with premium charges. Finally, the travel experience should be a pleasant and memorable one, considering the time strapped in a seat. Its OK to have Coach & Premium seating, but stop adding "option pricing" for an increasingly poor experience. I will not fly Frontier again."
Cons: "I get their and theirs no one to check me in. I was an hour early and a half early and yet,I didn't see anyone at the front desk. I kept asking the flight group next door if they Had a clue weather or not they were their, and all I got for an hour str8 is " they'll be back shortly ". They never came. I missed my flight. And important meetings in Texas. Now I'm Re-schedule for Friday. When I'm Suppose to Be their Before Thursday. And besides all the "BS" they Charge You Extra and Hella Expensive on the Baggage and carry on. It's like ur Buying a House with all the Hidden Fees they Don't Mention. ***Worst Experience Yet"
Cons: "Arrived late. Baggage was overcharged. They charged me for carry on bag besides baggage claimed. Upon late arrival waited an hour till I got my baggage Arrived late. Baggage was overcharged. They charged me for carry on bag besides baggage claimed. Upon late arrival waited an hour till I got my baggage Arrived late. Baggage was overcharged. They charged me for carry on bag besides baggage claimed. Upon late arrival waited an hour till I got my baggage Arrived late. Baggage was overcharged. They charged me for carry on bag besides baggage claimed. Upon late arrival waited an hour till I got my baggage"
Pros: "The overall experience was ok, I was on time so I can't complain."
Cons: "Every time they have a massive line waiting to check in, they seem to only have one attendant available, causing massive delays checking in. We stood in a line for over an hr."
Pros: "it was a direct flight. It was the only carrier with a direct flight. The plane arrived with no difficulty."
Cons: "The Frontier website was misleading. On check in it asked to pick a seat assignment, which were charged additional money for. I tried to undo the seat assignment (after I went and read their policy that it was optional.) So the website is fixed, that it can not be changed. So I called Frontier and after a 45 minute hold time was told options (seat assignment) can not be changed and I had to pay for it. This added $24 each way for a total of $48 additional charge. Also only a small carry on allowed. so that added an additional charge of $30. The seats don't recline even a little bit. as it was an Airbus and not a Boeing plane. not as comfortable as Boeing. Less padding in seat also."
"No entertainment. Seats uncomfortable."
Pros: "Crew was funny, cohesive and welcoming. My big front seat was very comfortable for myself and my lap infant."
Cons: "Seats are very uncomfortable"
Pros: "Crew was great."
Cons: "Maintenance issues. Had to return back to airport after being in the air for over an hour. Had to switch planes. Get to final destination, no gate available because of our delay. Had to sit on plane for additional 30 min before they found a gate the could unload us. Extremely poor execution. Hours late to my destination."
Cons: "Our flight/plane had to turn around after we were already well on our way to our destination. We returned to point of origin airport, de-boarded, re-boarded a different plane, eventually made it. We could have just as easily carried on to our original destination! Instead of turning back!"
Pros: "The crew was very energetic."
Cons: "Spirit does not offer a complimentary cup of water, that should be changed."
Cons: "Late leaving, really cramped seats"
Pros: "The plane took off The plane landed"
Cons: "The TSA agents were nicer and more helpful then Spirit reps. At the gate all they wanted was more money more money more money Not for themselves but for the airline. The wheels on my suitcase stuck out 1/2 inch so I was charged an extra $50 I asked if I take the wheels off would that help The agent said " I could charge you $60 how about that?" I WILL NEVER FLY Spirit again! And I recommend you find a different airline. I don't mind paying for what I get but when the company hides the charges until you get there. They should be in jail for bait and switch."
Pros: "Quick flight that’s it"
Cons: "We came 2 h before boarding time, we stayed in first line to just get in then second line to have a boarding pass. We could not get the boarding passes so we have to stay in the 3 rd line to see the agent.. it took 1h 15 min just to get the boring passes !!! Then 40 lb only for 50$ it’s rediculous!!! Carry on 55$ !! Seats not reclining!! We almost missed out flight !! I hate Spirit airlines!! They are not cheap but service is poor and very cheap!! Even airplanes are made cheap .. but it’s quick flight into some destinations and customers just force to take it"
Pros: "Flight started and reached on time."
Cons: "I spent a lot of of $$ to get to Cancun and I imagine your company is making a lot of $$ charging what they do for anything!! The most uncomfortable seating I have EVER experienced!"
Cons: "Spirit agent didn't bother checking bag dimensions and forced to pay for the bag."
Pros: "Pilot was fantastic. Kept us informed as we had to wait a little getting to an open gate, but the landing was the smoothest I ever experienced."
Cons: "Your plans suck! The seat I used had a bar across the bottom that had no cushion. It should be taken out. And the fact that the seats don't recline is very bad for back and necks. It's a shame, riding in the is like riding in animal cargo."
Pros: "Nothing bad service I’m not going to use spirit ever again"
Cons: "Everything was bad"
Cons: "Sport seems cheaper in price but they really are not. Thank charge for carry on bags and claimed bags double then other airlines do. For the overall price I’ll go to another airline where it’s the same amount of money overall and way better comfort"
Pros: "Wide aisles"
Cons: "Pay for carry on, pay for soda beverage, Probably pay to use bathroom"
Pros: "In flight staff was nice and there was a cute service dog sitting across from us haha"
Cons: "Smallest seats I have ever had on a plane. Was cramped even though My boyfriend and I are both pretty small. The first airline I've flown that doesn't even offer tea or juice without a charge. We missed our first flight coming in, they didn't allow us to receive credit or a refund for the checked baggage fee we paid even though we didn't end up flying with them for that flight and said that it would cost us $100 to reschedule our flight to the next day (we ended up purchasing a same day flight with Alaska instead) Ground level staff was rude and unhelpful despite us being very polite and understanding of their policies. Spirit will charge you for EVERYTHING. By the time you've completed your flight, its possible to have paid double of the initial ticket charge. First time I have ever had such a poor airline experience."
Pros: "Cost effective if you're just trying to get your body somewhere."
Cons: "They nickel and dime you for eeeeverything. I was under the impression they're legally required to at least give you water but even that is like 4$ If you add anything to your flight, the cost immediately ceases to be competitive with Delta or the other less budget airlines. You even have to pay to select your seat at check in. Also, booking was a total catastrophe. Their online system is super faulty, I had to wait for an hour to get someone on the phone to fix it.... all while listening to a robot repeatedly tell me that it would be faster online -.-"
Pros: "Easy and quick boarding"
Cons: "You get what you pay for and the flight was super cheap. However, the nickle and dime gouging for bags was a turnoff. The main reason I'll never fly again though, was pure discomfort. The seats resemble metal folding chairs with fabric stretched over them and they don't recline - at all. For a cross country trip and a red-eye return these are deal breakers. Two days later and my back still aches. This airline does a good job at what it does, however, that's not very much. If you have more than two pennies to rub together, you'd be smart to sterr clear of it, as I will be doing from now on. Lesson learned and chalking this one up to experience."
Pros: "That we got to where we were going"
Cons: "The airline charges $10 per person to check in and talk to an agent. So we went to the self kiosk, where we ended up paying $57 for a carry on and $36 to get seats next to each other. When we told the agent on our way out how ridiculous those charges were, she said "you don't have to pay for that back pack. And if you booked the flight together you would be seated together and shouldn't be charged." We told her we would have known that if she would have helped us, and she shrugged her shoulders. No refund. No apology. This stupid airline charges for everything - even water. Horrible experience. You save money with a cheaper flight and spend more with the ridiculous cheapskate business model."
Pros: "Boarding was efficient."
Cons: "Bare bones is one thing but it was a flat out uncomfortable trip. Felt gouged by pricing policy despite being aware they are a budget carrier."
Pros: "This time they flew to the right airport."
Cons: "Flight delay, High baggage fee for a carry on, noisy food trays, seats uncomfortable, Crew was mixed. One attendant really snippy. Yes we know you're late by 2 plus hours...we are too and it's your aircraft. Called customer support and didn't resolve anything until the 3rd call. Still haven't seen my mileage club miles posted. Called customer support and was told I already flew that reservation. Well yes and where are the miles? Not one for the timid. Low fare until you add anything. Pay for baggage online prior to getting to the airport. It was 38 dollars on-line and 54 at the airport. That's for a carryon bag."
Cons: "Please do not use FlightNetwork as a third party booking service anymore. When I first booked my ticket through them, after finding the deal on kayak, they sent an email saying that the flight booking was pending. I had to call them to confirm they had actually booked the flight. Then they mispelled my email so I didn't receive a confirmation email from spirit until I called the airline directly. And then I found out that not only had FlightNetwork collected $20 for their poor services they had charged me for my flight in addition to spirit charging me for my flight. I was doubly charged for the same flight and was only alerted to it because I was skeptical of FlightNetwork's business practices and decided to double check my bank account. I am now in the process of getting a refund from FlightNetwork. I urge you to discontinue business with them as this experience seems to be characteristic of their company. My partner's flight was booked incorrectly and FlightNetwork's track record on Yelp is incorrigible."
Cons: "Cost adder for bags, seat, boarding, snacks. Add these to the fare and Spirit would NOT have been my choice. Seats do not recline - very uncomfortable. Seats too close together. Rude Spirit employees at baggage check-in and on the plane - it was clear their job was to find some way to charge more money. A bag that weighed 39 LBS in Houston and had the same clothes weighed 43 LBS in Seattle and resulted in a weight overcharge fee as they only allow 40LBS Max for checked luggage when everyone else allows more. No updates during flight of ETA. No entertainment options."
Pros: "It was a terrible experience start to finish and I will never fly with Spirit again. It started off with inefficient and confusing lines and then it was delayed over 3 hours with no posted updates at the gate of explanations. There were no apologies or offers to amend the situation. The seats do not recline and the space is very cramped and I don't think it is actually legal to not offer free drinking water when passengers are stuck on board for over 6 hours which was the case for this flight. Only because after boarding everyone they realized the door wouldn't close properly and had maintenance work on it for over an hour. on my return trip to Seattle the check in process at BWI was even worse and the flight attendants were late to the gate so boarding was delayed. They also told me there were no available seats to transfer too, but once on board I discovered there were over 80 seats available on the flight. So she completely lied to me for no explainable reason. Over all I was appalled on both trips and quite frankly, the tickets are not that much less than any other airline going from BWI to SEA and back - the benefit of reasonable comfort and human decency far out weighs the possible 30 bucks I saved and then spent on a carry on bag. Spirit should not be allowed to operate, it is a shady and mean organization and I have made sure to broadcast my terrible experience to everyone I know. As a travel site you should really consider you're role in promoting such a dismal travel experience/airline. I am loyal to kayak and generally trust the validity of the site, but i am disappointed that I was encouraged to purchase such a terrible trip through your site and may consider different options in the future."
Cons: "No part of this flight was an enjoyable experience."
Pros: "The crew during the flight was pleasant."
Cons: "They say why're the cheapest airline around, and that's true....in the worst ways. The flight itself isn't expensive, but they charge $30 per bag you carry on and more for checked bags. They don't offer free water on long flights, and they make you pay for any and all beverages. Nothing is included in your flight. Their new planes, while 'green' and fuel efficient are unbearably uncomfortable to fly in. The seats are hard molded plastic with about an inch of padding and aren't adjustable T all. Flying more than four hours was pure hell, seated upright. Also, be sure to pay for your bag at the ticket counter. They charge you twice as much at the gate if you don't remember. And it's printed on your boarding pass, so don't think they're letting you off easy. It's a trap to get you to pay more."
Pros: "The planes are new"
Cons: "Cramped seats that don't recline. Not even free drinks. Deceptive prices with $9 fare club prices that are actually $60 and different luggage prices."
Cons: "Didn't like the extreme added on expenses. $57 for a checked bag to Seattle. No seat reservation fee going to Seattle. On the return $47 for a checked bag. Had to reserve a seat for the return. The fee started at $18 the website went down and upon getting back online the seat reservation fee increased from $18 to $20 in a matter of 1-2 minutes"
Cons: "It was delayed so much that I had to re-book so that I wouldn't be stranded on my connection waiting on standby. Costs for rebooking were over $100, which I had to pay out of pocket if I wanted to guarantee that I would get to my destination. Last time I flew with Spirit, their delays made me miss my connection and was stranded overnight. So I guess that Spirit's poor planning and delays mean that I will either have to pay double or be stranded, but at least I know that with Spirit I can always count on being late."
Cons: "Ended up paying more for this crappy airline because I didn't realize they charge you $50 per direction for a carry on bag. Wish I would have just bought ticket for better airline. Horribly cramped plane. Also they charge for snack and bev on plane! Cheap airline poor services."
Cons: "Told agents that my wife is Russian, but is a permanent resident, so they told me to put the resident card number on her reservation, but did not mention anything about her Russian passport being needed. So once we discovered that we needed my wife's passport, I contacted Uber to pick me up. take me home, so I could get her passport, but, since her reservation was in her married name, the agent had to redo her reservation to her maiden name and we missed our flight. Also, since I had already checked in with one bag, the bag made the flight without us, as it was not in the Houston airport."
Cons: "Upon checking in, the guy working the counter said he didn't know how to put in my TSA precheck number and that was going to be it. I had to ask him to please ask his colleague, who showed him in 3 seconds. Not exactly great customer service. Then for boarding, the woman called the group numbers out of order, causing confusion. The seats were so incredibly uncomfortable, I could not sleep at all! It was an overnight flight to boot. Ugh. Never again will I fly this airline. I felt lucky to make it to the east coast. There was no confidence instilled by the employees."
Cons: "Return Flight on 5/31 / #770 Detroit to Seattle: upon arriving at the Detroit airport learned we had to pay $59 per carry on bag. DID NOT have to do that for first flight from Seattle. Nickel & dimed the whole flight . Paid more than we would have with other preferred airline which we normally travel Impersonal service Broken seat in front of me so that tray did not operate & leg room - what there was of it - very compromised Staff on board are sloppy when giving instructions, especially on the intercom. Need speaking training. Talk way to fast, slur their words. Will NEVER fly Spirit again. You get what you pay for."
Cons: "Never EVER have I flown with an airline that charges you for carry-on luggage. If I would have known this and all the other extra hidden fees, including (extra chargers for checking passengers in..etc) I most definitely would have picked a different airline. To make matters even worse, they never once told me while checking in at their airline counter that they charge for carry on luggage. So.. when I arrived to my boarding gate, they announced that all carry on luggage was an additional fee of $100.00, unless already checked in at the counter for their base rate of $60.00 FOR A CARRY ON.... In order to board my flight, I had to pay $100.00 for one tiny little suitcase. I was beyond aggravated. It felt like this airlines entire intentions were to scam every passenger that boarded. At one point on the flights, as the flight attendants were going through the emergency procedures, a passengers behind me said "You will only give us our oxygen masks, for an additional charge" I will NEVER fly with Spirit Airline again. Every employee that I came across during my travels were incredibly rude, and very unhelpful. Spirit does have cheaper flights, but after all the up-charges you end up paying way more than you will if you just book with another airline."
Pros: "Spirit is a low cost airline. You save money flying with them as long as you only bring one personal item and print your boarding pass from home."
Cons: "Leg room is small and not comfortable for taller people. There is nothing provided in the flight."
Pros: "Boarding was efficient"
Cons: "The planes were alarmingly old. They were not comfortable and while I'm sure they do safety checks, there was so much flexing, rattling, and groaning that it did not feel safe. On our way out of the country - they did not have pens to fill out the customs forms, and told us that if we made a mistake we were out of luck because they didn't have extras. It should be more clear (before purchase) that the price for any bag (even a carry on) is so high - it raises the price of the ticket $100 which is significant On arrival in US they NEVER told us what carousel our bags were on, it was not posted, even on the carousel... it took us forever to find them"
Cons: "Nickel and dime you to death could have takenen Alaska for the same price I payed"
Pros: "Cost online appeared to be very good"
Cons: "Not clearly presented were "purchase" options, like having a carry-on which cost $55 if purchased at the gate, $45 if purchased right online, Big problem: I was not emailed an online prompt to check-in, so I had to check in "manually" at the airport terminal. I was told the carry-on baggage fee right at the gate would be $100! But the agent gave me a discount and I was "only" charged $45. I was not able to reach anyone by phone or by online chat re checking in or paying extra charges for a personal carry-on. I felt a bit set up to pay extra because Spirit was not informing me of the need to check in online and/or the need to pay extra for a checked bag."
Pros: "40$ CARRY ON FEE No complentary WATER HORRRIBLE SERVICE FEES EVERYWHERE I MADE A CORPORATE REQUEST 12 days ago and they still haven't gotten back to me and had to end up buying a whole new flight. Thier corporate website Has a one star rating and is riddled with complaints and customers trying To band together to sue spirit. BOYCOTT SPIRIT AIRLINES"
Cons: "Spirit Airlines is laughably inconvenient, and derisively unconventional. Stewards are made to be salespeople, and the simplest amenities (such as a seat-back tray or glass of water) are pointedly unavailable. I spent a hellish 10 hours flying Spirit Airlines; having done so, I would never recommend a friend (nor, even, an enemy) go through the same discomfort, ridicule, and expense. The captain was flippant regarding the discomfort of the flight. Stewardesses spoke loudly to one another in the back of the plane, non-stop, for two hours. Seats are ridiculously close to one another, do not recline, and offer trays without proper space to be useful. Spirit makes a point of reminding its customers, every step of the way, how limited their flight experience will be. When I purchased flight tickets through Kayak, I did not realize that Spirit would strip me, the paying customer, of every possible amenity, all for the farce of a"bargain" flight. Nowhere was I informed of needing to pay 55$ per carry-on bag at the airport, nor of the further embarrassment of having to pay $15 to simply occupy a seat on the plane. Have I not purchased a ticket? Have I not given my money? Why should I be denied the right to sit on the actual plane? At least three other customers in line in front of me were dissatisfied with their check-in experience. None were comforted by Spirit staff, whose job, clearly, is merely to demand money and offer further ways in which an already paying customer can be divested of the contents of their wallet. I pity all who ride Spirit, work for Spirit, or consider becoming business partners with this company. Clearly, being "the youngest fleet of any major U.S. airline," has its drawbacks."
Pros: "Crew were friendly, although a bit too relaxed some sitting scrolling through facebook on phones once the plane had landed. Planes were clean. Even though we had to circle for ages as windy at LAX, Captain kept us well informed."
Cons: "Website was down so there was no way to check in online. System was down at SEA-TAC so boarding cards could not be printed resulting in having to wait for ages then was given a handwritten boarding pass.other customers with printed passes were being turned away at TSA line. Baggage prices are ridiculous, you have to pay for carry on AND checked luggage. I had neither but even so my flight wasn't THAT cheap so glad I didn't have to pay the extortionate fees on top of that too. I flown budget many times in Europe but Spirit is very basic. I wish my fare had reflected this otherwise I wouldn't have moaned!"
Cons: "They lost our checked-in bag. The customer service call line was all automated so we couldn't talk to someone in person to see if we could track our bag."
Pros: "Flight into LAX was experienced and the pilot landed well."
Cons: "You get excited cause the ticket is cheap, then you have to pay for everything. The motto this trip was, "do I have to pay extra for that?" If you are going with a backpack and that's it, this might be the ticket for you. But if you were like me, and needed to take more than a toothbrush for three days, you have you pay for luggage, then pay for water, and boarding passes, and CARRY ON BAGS. The list goes on and on. Spirit doesn't care about you, just your money. I will shell out the extra bucks to get at least a water and a seat that reclines. I will be warning everyone I know about how terrible Spirit was, and I personally will never fly this airline again."
Pros: "Courteous flight attendants who seemed to be happy with their job."
Cons: "Yes, the tickets are cheaper, but the one personal item really is just your purse/handbag/backpack. Carry-ons cost $55. If you check the carry-on it's only $50. We misread this policy and felt a bit 'bamboozled' by it. Also, don't be late for check-in. If you're not checked in 45 minutes before domestic flights, you're late."
Cons: "Spirit airlines is VERY misleading. Yes it was the cheapest flight as stated but then there were the hidden costs. baggage for one luggage or carry on? Ridiculous when other airlines don't charge for the first one. A little overweight? A huge hefty fine. Pay for your seat?! There were no free seats at all!!! No complimentary snack or drink??? Charge for water!!! Ridiculous! The seats were like being packed in a sardine can and no recline which I had a terrible headache when the we finally landed! By the time I had to pay for the "extras" I could have flown first class on another airline! Never again will I will flight with Spirit and will highly recommend anyone else not to also!!!"
Cons: "Tried to change carry on bag to a checked bag....found NO WAY to accomplish that. When doing the initial booking site skip the ability to do bags at the time of booking"
Cons: "Having a checked in bag is cheaper than carry-on. If you dont buy a checked in bag or carry-on at the time of booking its more expensive to pay for it later which is bizzare. I paid $85 for one checked in luggage roundrip when most airlines charge $50 for roundrip. Cannot select seats and seats dont recline."
Pros: "Flight was scheduled to arrive at the perfect time to meet another person flying in from a different location."
Cons: "You can't check in to the flight without registering (for what?). Fee policies were unclear until after ticket was purchased "Ultra low fares" are not lower than other airlines so all the hard sell tactics are not actually justified. They just make you look like scam artists. Baggage fees are mind bogglingly confusing and present you with choices for which you may or may not be eligible. Crew constantly reminds us of the crappy service as if they are proud of it (as in "please clean up the plane for us so we can keep your fares low"). Web site does not tell you what will happen if you don't choose a seat."
Pros: "I liked the booking price online. (deceit)"
Cons: "-No complimentary water or snack -No recliner seat -No music or entertainment option -luggage: clerk at front desk at kiosk, said that my personal bag was my suitcase since I had no purse. So I didn't check in. At boarding, clerk wanted to charge e $100.00, more than cost of flight ! I explained & she dropped it to $65.00 !! and I still brought it on plane ! insane cost !!!!!!!!!!! Just short of what I paid for entire trip !"
Airlines flying from Seattle to Cancun have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Seattle to Cancun
Masks required on board, masks provided on flights from Seattle to Cancun
Social distancing seating
Middle seats unavailable to book on flights from Seattle to Cancun
Testing for antibodies, testing for symptoms for flights from Seattle to Cancun
Waiving of change fees. Search flexible flights from Seattle to Cancun