Pros: "Everything went smooth and the flight was uneventful"
Cons: "Online check-in did work for me. I had to wait in line for ticketing."
Pros: "At checkin I had a problem with trying to get my luggage checked to the place it needed to go. The 'rules' did not allow for what I needed. The girl worked for literally one hour so that I didn't then need to go through customs/immig twice in hong kong. Service onboard could not have been better."
Cons: "not anything. was a great experience."
Cons: "Entertainment system needs the ability to have closed captions in English. It’s in Chinese all the time—can’t even turn it off. The sound system is very poor so captions would help."
Pros: "Good fly. Friendly crew"
Cons: "Late depart. Food was not what expected"
Cons: "Just be ready for a long day but I liked the airline. It was my first time flying China Eastern."
Cons: "I wasn't able to flight I didnt know my passport wasnt any good if it's going to expired in less than 3 months. I was off by just a day. I still cant believe I cant get my money back. My boyfriend and I were already planning to go this time and win December to Thailand. Also Vietnam during October s"
Pros: "There was nothing to complaint about. Thanks for the great sevices!"
Cons: "Nothing yet."
Cons: "Awful. No eng speaking staff. No check in line mamaged."
Cons: "Spoke better English"
Pros: "The flight was smooth and a lot shorter. The staff were great."
Cons: "Nothing to not like !"
Cons: "I’m a short person and can usually tolerate smaller spaces but the space this time is way too small. Overhead bins were full very quickly."
Pros: "Friendly Service, Outstanding Meals, Business Class Comfort,"
Pros: "China Eastern Airlines was labeled as a budget airline so knowing this (so I thought) I prepared myself for an uncomfortable ride. The seats had just as much cushion as delta or American airline and definitely more than WOW airline. I bought a seat cushion expecting to be uncomfortable for a 14 hour flight and I didn’t need it. In fact I ditch the cushion after I landed....one less thing I had to carry. I’m 5’5” so I usually don’t have an issue with leg room. I had a somewhat comfortable ride considering the flight was as I stated before 14 hours. The food was really good and the flight attendants were very nice and professional. I enjoyed my flight and would definitely recommend them."
Pros: "The plane and staff were marvelous. Pleasantly surprised with this flight and experience as a whole!"
Cons: "There were no vegitarian options offered on the flight. Had to skip most of the food. But those around us seemed to love the food they got! we LOVED the warm rolls offered with meal!"
Pros: "La puntualidad en los vuelos."
Cons: "Servicio al cliente un poco deficiente en shangai nos trataron súper mal."
Pros: "at least they gave us a voucher for a free dinner at the cafeteria in Macau"
Pros: "After reading the reviews I was prepared for the worst. I was surprised on the overall quality flight with 2 full meals and plenty of drinks throughout. Plane was clean service crew was plentiful and kind. Also had a large selection of entertainment options."
Pros: "Nothing but orice"
Cons: "Worst flight food ever"
Cons: "This was terrible.. Coming home, they would not let me on the plane from Bangkok to San Francisco.. No reason given.. Was there in plenty of time, the agent was a jerk and would not let me board.. I had to buy another ticket.. On Philippine Airlines. I will never book with you again unless you all make it up to me.. This was terrible ."
Pros: "Wonderful cabin crew service"
Cons: "Noise reducing headphones not provided in business class. Touch screen video monitors don't function easily. Between meal service snacks were only crackers, nuts, etc.. Better been meal food should be available in business class. The ac and USB power outlets at the seat were both mechanically inoperable, but the cabin crew was able to move me to another seat."
Cons: "The bus ride to the airplane was unpleasant and long. Why does it take over 20mins to get from the check in gate at Singapore airport to the plane? And we we're exposed to the cold and rain when we alight the plane in Shanghai and the bus ride to the airport was crowded and unpleasant."
Cons: "The video screen did not work correctly. Could not view the flight info on the map. The headphone jack was very uneven."
Pros: "Crew was nice. Plane ride was smooth."
Cons: "People were allowed to be on their laptops and watch movies but we were not allowed to have our phones out to watch movies on our phone. That was not cool for those of us who did not bring laptops and downloaded all our movies and books to our phones. The plane was also freezing cold and the blankets were thin and small. No wifi that worked in Shanghai either for American service providers."
Cons: "Worst flight experience I’ve had"
Cons: "I don’t like being shuttled out to a plane on the tarmac- but that’s China."
Pros: "Service, seats, costs. Everything was amazing."
Cons: "Lack of usable app and website."
Pros: "Good leg room. Okay meals. The price is good..."
Cons: "Some flights have personal movie screens while other flights have communal screens that just show funny cat videos over and over again, then movie trailers. On the longer flights that really gets old. There was an entire section of the plane where no one bought seats because they were too expensive. After take-off people wanted to move into those seats to sleep but the stewardesses said that we would have to pay 1000 CD for the honor to use those seats...these were the same seats that we were in just a bit more in the front of the plane....people were pissed. These were not 1st class seats.... Uncertain if I would use this airline again...."
Pros: "Everything but the layover."
Cons: "Layover for 8h"
Pros: "The food served it was delicious."
Cons: "Nothing to comment."
Cons: "Because of flight delay out of Singapore I missed my connection in Shanghai. The process of rebooking took too long. Not enough desk agents handling rebooking for the number of people stranded. After passengers are rebooked there needs to be a procedure to accommodate those who will need a hotel . Where do we go to get on the hotel shuttle? What line and where to wait and line up? Had a hard time finding somebody who knew what to do."
Pros: "I was able to change seats after takeoff and have an empty seat next to me."
Cons: "You're not allowed to use headphones about an hour before landing."
Pros: "7 repeated announcements of delay. Flight was supposed to leave at 415 pm, but did not until 9:20 pm. Light rain, no ATC delay in Shanghai, Waiting area is away from the main corridor, with no restaurants and toilets, so it's a hassle climing up and down the stairs."
Pros: "Probably worst airline ever flown, but good price. About 40% cheaper than others."
Cons: "Delayed 3 hours on tarmac. Worst food, bad service, no in flight entertainment. Pretty much international flight you can get."
Pros: "leg room in aisle seat. inexpensive economical flight."
Cons: "delayed 1st flight meant i missed my layover and had to spent 16 hours waiting for the next flight back home. hotel they put us in was dirty and old. staff was unfriendly and brusque. food was very poor. and no coffee or even tea. movie selection subpar."
Cons: "I am a very frequent flyer. This is by far THE WORST company with THE WORST customer service. I'll skip the details of the flight itself. We are getting ready to sue this company in the United States for their outrageous behavior on our way back from Phuket. We bought 3 round trip tickets from New York to Phuket and back with an overlay in Shanghai. On our way back, at 2am, when all offices are closed, the China Eastern team refused to put us on our plane. They notified us that our tickets were canceled without a prior warning (no refund, by the way). They couldn't help us by, let's day, selling us the same tickets again, and they did not offer any other accommodations. The manager refused to share his supervisor's information and concealed his identity by turning over his badge. They only told us to call the hotline number on the reservation. The number did not work. As we didn't have anywhere to go at 2 am, we stood by the registration counter and kept asking how the company was going to help us get back home since we paid a lot of money and did not receive any prior notice or at least a refund. The manager called six security guards and ordered them to get us away from the counter. Because of the China Eastern despicable customer service, we ended up overpaying $3600 for 3 people, missing an important business meeting, and losing wages as a result of a missed day of work."
Pros: "Getting off the plane"
Cons: "Stop people from chain smoking in the bathrooms. The cabin was filled with a dim haze throughout the flight."
Pros: "I had a window seat"
Cons: "Food wasn't great, electronics didn't work for TV and movies, flight attendants weren't friendly and acted like it was a chore to have to serve you, one of them literally scowled at me and other passengers, boarding was a mess, PVG was a terrible airport"
Pros: "I dont understand why stop at japan for one hour. I was in san francisco for half hour and force me to pay out of my pocket another 1000 dollars to catch the next flight."
Cons: "I never got to fly. I got stuck in Bangkok because China Eastern wouldn't let me use my ticket. They just told me to buy another ticket."
Cons: "flight was canceled and we had to go to a hotel at 3 am and then get on the 11 am flight next day. they left my luggage in shanghai and it took a few days for it to arrive."
Pros: "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."
Cons: "The crew was rude. My boyfriend and I felt discrimated against as we were not Asian. Multiple people must have been smoking in the bathroom because the plane smelt of cigarette smoke the entire flight to Shanghai. I am actually appalled."
Cons: "Check in was a shambles. Both my outbound and return flights were delayed."
Pros: "Overall I would avoid China eastern in future. Th food was terrible."
Cons: "Delayed for a whole day!"
Pros: "Not much."
Cons: "You can't check in online and you don't have seats until you check in at the airport. The check-in process was unorganized and ended up being a nightmare. The food was horrible...pretty much rice and fish which ended up smelling up the entire plane."
Cons: "Rude service and cancellation of flight without warning horrible hotel given only after yelling at them"
Pros: "Good support for baggage inquiries"
Cons: "Flight crew attitude could have been more welcoming/friendlier"