Passengers were not informed timely of delays. The staff appeared like they didn't really care about the passengers.
Both flights were delayed going to our destination and leaving, and communication about the delays was not great by the airlines, now the crews were phenomenal and great to be around!!
Delayed. It's not our first flight with them either, it's actually our 3rd and all 3 were delayed by hours each time. It was a myriad of delays. On one flight we boarded after being delayed for a little over an hr, only to be told we were going to sit in the plane for another hour before departing. Once landed, we waited another 40ish min to get to our gate. On another flight, flight was delayed just under 3 hrs but atleast we got to wait it out at the airport terminal. Its just a bad experience overall flying with Alaska Airlines.
It is very bad they do not give you money back
The only problem was the time delay. Kudos to the counter agent in Seattle. Very helpful and gracious.
Quick and easy check-in. Love how technology has helped speed up the flying process. Smooth flight to a Seattle and back. 10/10
Need to get on train for second flight it’s much nicer when all the gates are together for obvious reasons
Cramped, crowded aircraft. Poorly organized boarding. Tasteless crackers to eat. 40 minutes late. A standard US air travel experience.
Flight was over an hour late, and we got notified every 15 minutes, beginning right at boarding, that it would only be 15 more minutes until we finally left about 75 minutes late. Of course, no compensation was offered.
I needed to board early and that was no problem. The snack was just ok. Alaska is an EXCELLENT airlines . . . luggage fast and easy.
It was not a good experience. When I went to check-in one of Alaska's employees told me I had to check-in with Hawaiian Airlines, which was on the opposite side of the airport. I made my way over and when I got to Hawaiian Airlines they told me I was in the wrong place. The employee saw the look of defeat in my face and was able to get someone to check me in and text me my boarding pass. I had to make my way all the way back to the other side of the airport and barely made my flight. I think it would be very helpful for employees to be more informed with these Hawaiian flights that are operated by Alaska so they are not rerouting people to the wrong terminals. Also, clear signage in the check-in area.
Same as ive said before. All airlines and TSA need a massive revamp.
Both flights were late 2+ hours with ZERO communication from the airlines or their staff. No offers for compensation. WiFi didn’t work for streaming and they said to only use browsing but that didn’t work either. Waste of $$. No drinks only boxed water or apple juice. No snack. One of the worst flight experiences I’ve ever had.
The ticket and bag check in was chaotic at SEATAC. No clear communication or signage for bag drop off.
Very nice experience. The boarding however seemed somewhat mixed up, and we were delayed taking off.
Flight was canceled with no voucher of any kind and next available flight was two days later.
Boarding was chaotic. Microphone not working properly and second agent was distracted from task with baggage and late arrivals.
I DID NOT GO TO HAWAII ON HAWAIIAN AIRLINES. YOU DID NOT INFORM ME THAT BY CHOOSING BASIC ECONOMY, I MIGHT BE REQUIRED TO FLY STANDBY. I AM ELDERLY AS WAS MY COMPANION WHO IS ALSO SEVERELY DISABLED AND THERE WOULD BE NO WAY WE COULD TRAVEL ON STANDBY. THEY TOLD ME THAT ALL OF THE BASIC ECONOMY SEATS HAD BEEN SELECTED BY OTHER PASSENGERS AND WE HAD TO PAY AN ADDITIONAL $942 TO GET A SECURED SEAT ON THE PLAN AND, IN SPITE OF THE ADDITIONAL COST, WE WERE NOT ALLOW US TO AMEND OUR TRAVEL PLANS TO EXTEND OUR VACATION. ULTIMATELY, THE FLIGHT WAS DELAYED. WE WERE OFFERED A REFUND IF WE CANCELED OUR TRIP ALTOGETHER WHICH WE DID. IT IS YOUR DUTY TO INFORM YOUR CUSTOMERS OF THE POTENTIAL PROBLEMS THEY MAY FACE, AND YOU DID NOT DO SO. I WILL NOT UTILIZE YOUR SERVICES EVER AGAIN.
Half of my family members didn’t make it because they involuntary bumped off . And their seats where given away
I got bounced around between Hawaiian and Alaska. I was never able to check in online. One we got on the plane, there was on in flight WiFi. I found poop on the toilet seats as well
Boarding was mayhem. Late boarding by 15 minutes because of lack of staff (missing 1 flight attendant. We had to wait for an arrival of another plane before we could board). Flight was a little rough, but cannot blame on airlines.
Great experience…left a bit behind schedule but made up fir that in the air and landed 10 minutes early 😁
United out of SFO is having issues with catering so none of our meals were loaded on the plane and no offer of compensation for our tickets purchased was offered.
A bit rush for transit. Food and entertainment are not available
The gate was too far away for the connecting flight
Generally good. The aisles have gotten narrower which can slow down boarding. Flight crew was great! Healthier complimentary snacks would be appreciated. Due to earthquake in San Francisco we had to circle in air space for a bit but then had a smooth landing. I laud the flight crew for their patience ;)
The agents was very rude and they charged me $50 for a carry-on bag saying that it was too big and then I saw someone going on a plane with the same size bag as me
For the most part united was a good experience, how ever when they came by with the snacks and water, they completely passed by my wife and I. As we were in separate rows. On a 5 hr flight we were not offered water
Fantastic crew. Flight was delayed at last minute but we were given updates every 20 minutes and the crew was so friendly and considerate. I miss the touch screens on the back of the seats, wish they would bring that back though.
Awful. Worst airline I have ever been on. Crew were among the rudest people I have ever dealt with. United staff members were rude and disrespectful. My flight was delayed, causing me to miss a connecting flight. I understand things happen, but when staff start lying about what actually happened, that is when I have an issue. Just be honest, really it isn’t that hard. I’m being very honest with this review and I don’t find this difficult what so ever. In fact, because of United Airlines, my Christmas holiday was off to a really rocky start. As someone who has traveled across the world, it has only been United that I have had a truly awful experience.
