Daily cleaning, installation of cabin HEPA filters on flights from Seattle to Xiamen
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Scores according to KAYAK customer reviews
Pros: "The lower level cabin attendant did her best to make a better impression than her supervisor. I am grateful to her."
Cons: "The purser was not even polite. Was it because she was veiled and I was wearing a cross? I really hope not. The normal economy seats are cramped to an unacceptable level. I will avoid flying MH economy again. Malindo, a low-cost flying the same routes (SGN-KUL and KUL-CMB) I often fly, has a much better level of service than MH, supposedly a full service airline."
Cons: "Flight was delayed by two hours"
Cons: "There were no vegan options available. I think that was my fault though because I did not set one up in advance. Would be nice if they offered one anyhow."
Cons: "Better range of entertainment as the options were a bit dated and mediocre"
Cons: "My entertainment system was not working, so was my seatmate's."
Cons: "very delayed flight in addition slow flying what should have taken 52 minutes ended 1 hour 20 min to add to that poor cabin crew management of Business Class disembarking excruciating slowly added another delay of 20 minutes!"
Cons: "Custom check line 200 meters long, security check line another 120 meter long, why not combine them together and open two machine in parallel"
Pros: "Crew was terrible plane dirty and very poor service waited 90 minutes after take off to get a drink in business class. Last time I fly this airline used to be ok but now going downhill"
Cons: "Almost every thing. Incredibly dirty plane and crew just poor not interested in passenger at all unfortunately noticing this more and more with MAS"
Cons: "Flight delay announcement could have been made much earlier"
Pros: "Smooth flight, great entertainment"
Pros: "Everything was smooth. MAS staff attitude has changed to the better tremendously. Friendly staff, orderly boarding, pilot announcements were clear with good command of English."
Cons: "BKK to KL flight food needs some improvement. Presentation and taste. I had the fried fish with rice. But it was really tasteless."
Pros: "The boarding process was really fast and efficient."
Cons: "No IFE was provided on this flight, so sad. There was a headset port in my seat but the airline didn't provide the headset so it is useless. Well the only thing that I can do on the plane was just sleeping."
Pros: "Pleasant steward"
Cons: "Delayed and waste time at Jakarta airport"
Cons: "He is cheating telling normal taxi cant for two adualt and three chalidren to buy taket for double price for min bus or van , that person in charge is laieing and not respecting i hope to take acsing because they are the face of malysia visitor and i think no boday will except cheating even for one ringet . If need any details for the person can contact me."
Cons: "Food Seats cramped"
Pros: "Friendly crews"
Cons: "Seat allocation was not proper for maximum comfort as flight wasn’t full"
Cons: "Fight was delayed"
Cons: "Prebooking a seat with Malaysian Airlines requires calling KL office which is always busy. It costs a lot if calling from the US, in addition to paying for the seats. It really turned me off."
Cons: "Malaysian is known the world over for its great food. It's a pity Malaysia Airlines MH=Malaysian Hospitality doesn't extend to serving simple, good food. The pastry was nothing but a lump of dough with tasteless fillings, and the main meal was atrocious. Everything else was mediocre, except the crew, who were friendly and warm as always,"
Pros: "Staff onboard were good"
Cons: "Many hours delay at Miri, MAS staff abandoned posts so they didn't have to deal with passengers. Apalling service"
Pros: "Service, free drinks, decent entertainment selection, and the food was actually a little better than edible, the best airline food Ive ever had (I haven't flown many long haul flights)"
Cons: "People don't stop growing at 5'8. There are people taller than that, in fact quite a lot of people are taller than that. So much in this world is made without this consideration in mind. I'm 6'1, I shouldn't have to pay hundreds more just so I have enough legroom. And I don't mean enough to swing my legs about as much as I want, just enough to be comfortable. This isn't essential on short flights, but just seems cruel to taller people on long flights."
Cons: "Lost bags"
Pros: "On time. Good food Good flight attendant service"
Pros: "Fast boarding"
Cons: "Forced to check a carry-on used all over the world for years. Then they lose it"
Pros: "The boarding is a bit mess up as it was delayed by Malindo Air which share the same gate, I wonder Malaysia Airport authorities has run out of resources why cramp 2 airlines in same gate departing 30 minutes apart, crew is OK seats is comfortable but landing is quite uncomfortable"
Cons: "Boarding and landing"
Pros: "We arrived at the counter 1:50 before scheduled departure. The queue took 55 minutes for us to reach the counter. We were told then we should have rushed the counter to clear the 1 hour hurdle. There was no approach by staff to warn the waiting queue to do this. We were given boarding passes and told to try our luck taking the luggage through security and try gate baggage check. We made the plane 20 minutes before scheduled departure"
Cons: "Very old plane equipment Short seat pitch limits economy class passenger comfort"
Pros: "Seats and entertainment"
Cons: "Bad landing,"
Pros: "Food, entertainment, staff and confort all up to the usual MAS standard"
Cons: "Plane was 45min late departing and I was meeting my partner connecting in KL. There was supposed to be a 2 hour layover - instead we almost missed my flight. Fortunately, he was able to hold the plane and I made it. My baggage didn't though - and was only delivered to the hotel at midnight after a convoluted process claiming it at Tan Son Nhat Airport. Not really good enough given we paid extra in order to be able to travel together. Pick up your game MAS - 2 planes out of the sky and you won't regain customers like this!"
Cons: "Both outbound and inbound flights were delayed for hours. Terrible."
Pros: "Flight to Penang was delayed for more than 3 hours for unclear reasons. These was not a clear announcement as to what was going on. Then after that, they were waiting on the crew from Langkawi. We arrived at 2 a.m. or so as a resluy"
Cons: "Lateness and lack of transparency from MAS staff"
Pros: "Fodo was great."
Cons: "No entertainment system"
Pros: "MH389 on 10-Jun'17, cabin crew member (王怡芳), has been very attentive, provide excellent service."
Cons: "Pudong airport ground stuff requested for Singapore identity card; soft copy was presented, both identity and re-entry permit issued by Singapore government. They were not clear, hesitate, call around. By the time they found out what is required, we already spent close to 90 minutes. If it is not due to flight delay, we left with very little time to clear the immigration, security screening and locate where the gate is."
Pros: "Massage chair, very relaxing for long hour journey"
Pros: "Clean plane. Nice staff"
Pros: "Left and arrived on time. From just the flight point of view, it was correct but traveling now is more than leaving from A in order to arrive to B"
Cons: "I could not select that we wanted a vegetarian menu on the website of this company. The KUL airport is not very big, not many things to do there, very few restaurants. The issue is that if you fly with this company you arrive at KUL. Steward was kind but rough - efficient like a robot... and the headphones are very poor, I could hardly understand what was said when watching the films."
Pros: "The crew were reasonably friendly and our experience at check in was positive with an accomodating staff member."
Cons: "Very tight seating with little leg room. Meal was forgettable. Only flight where seating wasn't changed from original booking."
Pros: "On time departure system works"
Pros: "Prompt flight and service was good."
Pros: "Routing convenience if you are heading to Kuala Lumpur."
Cons: "Business class service falls short of other comparable airlines. Extensive auction of business class seats packs the cabin resulting in full fare passengers not getting a service representative of the class fare. Wines offered could be better."
Pros: "The plane was decent. The offering on the IFE was a good mix. Food was ok"
Cons: "The IFE froze. I alerted the crew but it took them nearly 1.5 hours to do a reset of the system. I barely managed to watch a movie and only managed that due to the fact that I had my own earphones. They collect their headsets way too early."
Pros: "I love flying with MAS"
Cons: "I don't like Tax Refund Customs Verification"
Pros: "The flight was quick and the service was good."
Cons: "The flight was delayed and arrived almost one hour later than scheduled arrival."
Pros: "Plane seemed new and the seats were comfortable in Business class. Crew was efficient."
Cons: "Food was stale cellophane wrapped bread and croissant that I did not eat. There is no alcohol served on any Malaysian flight of less than 3 hours. It was a bus boarding that was delayed by weather supposedly but the Tiger Air flight that was due to depart from the same gate area 35 minutes later actually took off on time before our flight. I lived in Malaysia and Singapore for eight years in the late '80's and early '90's, at which time I thought that Malaysian was the best airline in the sky. Sadly, their present service is US airline quality at best without the general ability of US carriers to keep to schedule which makes them one of the worst in Asia."
Pros: "Not much"
Cons: "I expected more from a business class ticket. Service, rest, food experience"
Cons: "On our way from KL to Manila, there were no screens for my children to watch and a not G rated Chinese movie to watch, only. It was really inconvenient and not a very good experience."
Pros: "Was Emarites Airlines with is always a good flight."
Pros: "liked the service.., can improve more..."
Cons: "seating place is not completely clean"
Pros: "Malaysia Airlines has had a bad run with some unfortunate incidents. But in fact the staff were great and the lounges we're nice. No issue flying them again. The A380 is a good flight."
Cons: "The app is shocking. Needs a huge update and the A330 isn't the best. The new designs will be much better no doubt."
Pros: "Crew and staff are friendly enough. They seem to do their best with whatever is available to them."
Cons: "The Boeing 737 fleet is old and does not have any decent in-flight entertainment options. Without any announcement, the airline changed its policy on 01 Jan 2016 to NOT provide alcohol on "regional" flights. OK for economy class as a cost-cutting measure, but apply this to business class passengers means alienating high-paying, high-revenue, high-profit margin customers! This is ridiculous and although I am sympathetic to the recent issues surrounding the airline and have previously supported its turnaround plan, I hope the airline goes bankrupt. That seems to be the only way these people learn how to properly run and manage an airline."
Airlines flying from Seattle to Xiamen have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Seattle to Xiamen
Masks required on board, masks provided on flights from Seattle to Xiamen
Social distancing seating
Middle seats unavailable to book on flights from Seattle to Xiamen
Testing for antibodies, testing for symptoms for flights from Seattle to Xiamen
Waiving of change fees. Search flexible flights from Seattle to Xiamen