I've travelled extensively and ok many different airlines and Hainan is by far the worst. Not good communicating prior to the flight especially about delays. The food was in edible. Seats where uncomfortable and on each flight here was something broken on my seat. No entertainment on flights between Bangkok and Beijing. The crew was So unfriendly and wouldn't help at all when we asked them for help when one of our travel companions was ill.
The airline and the agent has never mentioned that we need a chinese visa to transit in Xiamien airport. It is very obvious and awkward for international airline . So we had to buy another airline ticket and they don't want to refund our ticket. This was a horrible experience for us.
The service and food was good. The attendants were very considerant.
There was no enforcement of the boarding line. Those who formed a single line where instructed had to wait as 2/3 of the passengers made a mad dash to push their way to the front.
Video screen, power outlet, and window shade did not work properly in my seat on this brand new Dreamliner. Very disappointing. Especially for a 14 hour flight.
The bathroom was filthy and needed to be hosed down, and there was no soap or paper towels left by halfway through the trip.
Service, food, and comfort were excellent. Crew was attentive and friendly. I ordered the Asian food choices and they were quite good to this Westerner.
Some of the equipment did not function (one chair did not function and one set of headphones did not function). Boarding was disorganized. Bathrooms had no soap. Limited entertainment.
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