The flight was delayed for almost an hour but I think the flight attendants did a good job on letting the flyers know what was going on.
The wifi was too slow even for email
This was by far the worst airline experience I've ever had. This airline almost appears to go out of its way to treat it's customers poorly. The experience starting with check-in is a customer service nightmare.
Late. Dropped passengers into pouring rainstorm giving us each a napkin for protection. Airport in Shanghai is consistently dirty, poorly marked and mostly unfriendly. Big gobs of snotty spit in the sink. Yummy!
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