Low season | January |
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High season | April |
Cheapest flight | $438 |
Crew went out of their way for me, not often
Crew went out of their way for me, not often
Lots of legroom for a small flight. There was in flight entertainment even though it is a short duration. We waited on one passenger to board for a long time after everyone else was on.
At Fukuoka, check in counter stuff was no experience , took long time and took out our preserved sheets to change to emergency exit seats without asking. The flight was late and we missed the flight to go back to SF. My luggage was broken. I had a terrible experience.
Chair was broken. Crew was awesome. Food was eh. Dinner food not so good the sandwich was good ( for airplane food) headphones hurt my ears. It’s hard because no one has plug in earphones
Fast boarding. Cabin temperature was a bit warm, but I guess this is the standard in ANA. The Room seats are spacious, but not long enough for me.
ANA crews are superb, very responsive and caring. Boarding was smooth and so as the landing. Great flights we had with ANA.
Great service, wonderful meals, excellent entertainment, clean bathrooms, top notch experience
The cabin temperature is warmer than I expected and there’s no other way for me to control the temperature. It’s centrally controlled so it’s consistent for everybody. There’s no air flow that I could direct to me if I’m hot. I also noticed people wearing sleeveless shirt. I’m not the only one who noticed that the temp is warm. In a crowded plane, temp should be a little colder, not warm. People can use sweater or use blankets. When it’s warm, there’s no other way to cool down. All 3 ANA planes that I’ve had this trip were all the same. It’s warm. It gets a little claustrophobic if there’s no air flowing or the temp is warm
I loved the Star Wars theme! Hearing C-3P0, R2-D2, and BB-8 was comforting and fun!
ANA was wonderful just needed to upgrade the food and the entertainment.
I said the boarding was just par with other airlines, but I can't think of a way to improve it.
The flight was canceled, and the airlines stated that they don't know when they can put me on another flight. I had to purchase another flight from a different airline. I am now having issues requesting a refund. What a nightmare experience, I will not refer anyone to this airline.
Enjoyed flying Japan Airlines! Staff were all nice & flight was comfortable.
It was a quick and comfortable flight. There was no entertainment or food so I gave them poor marks. I wasn’t really expecting either so wish there was a NA option. Great flight with more leg room than my longer, overseas seating!
Particularly meals were great. Service’s were excellent as usual. .
Great easy And smooth check in boarding and flight. Great experience. The allergen free meal was good because I could eat, but flavor and texture left a bit to be desired.
The flight was pretty much as expected. Have spent a lot of time flying back and forth from Asia to the US. So it was normal, as usual, most Asian airlines do not have good food, of course, most airlines don't have very good food something to do with 30,000 feet in the air. The seats were a little cramped but that's kind of normal for economy class. Their notification of where to pick up baggage was really screwy. I had to run all over Harry Reid Airport in Vegas to find my baggage. A little better communication about that Would have been much nicer.
The flight attendant were great. But the plane felt old and incredibly outdated. The seat in business class was old and not much padding left. The walls were filthy from years of use.
The flight was delayed almost three hours because of a labor issue. During the delay, JAL staff did a poor job communicating with customers about what was happening and seemed confused about what to do.
Wonderful service from timely boarding, to attentive crew, food service, my seat was very comfy, no complaints at all!
Delta flight was great from the check in all the way to arrival. However, I had a very bad experience. I requested a wheelchair and the wheelchair employee that went to pick me up from the plane in Boston to bring me to the baggage claims told me I have to pay him. I was under the impression that it was a free service and I usually give tips but the person forced me to pay and since I said no because I was upset with his demand when my daughter walked in to pick me up he demanded payment from my daughter who paid him thinking maybe now it is a charged service.
It was NOT pleasant. Started from checking our luggage to the last time getting off the plane. The crew was not friendly, the food was horrible and the seats were too close to each other that I got a bruise on my knee.
Late departure due to large number of wheel chair patrons. Used to having a box of snacks to select from in comfort plus. The flight attendant just rattled off what was available and asked us to pick. Felt rushed and uncomfortable. Seat was great. Prefer having the screen on the seat in front of me instead of having to pull it up from the seat side. Lots of room for my carryon under the seat in front of me.
The flight was canceled two hours before departure, it took over five hours to rebook us on another flight.
Really bad baggage handling. Had my Rimowa bag badly damaged at the latches.
The plane from SNA wouldn’t start after 5 tries. The team gave me an option of flying direct from LAX and giving me a Lyft ride there! Perfect!
Had a broken tray in business class. Crew just shrugged it off.
Everything was great except for the seat. The backrest would not stay in the upright position.
public website still broken for years randomly blocking browsers with privacy options active after loading a page maybe once. check-in on laptop was almost impossible but eventually randomly worked. had to print pass at airport since couldn't get back in to load digital pass on mobile firefox or chrome. red eye flight so smooth onboarding, plenty of room to spread out, easy offboarding. onboard wifi instructions mention vpn can cause problems connecting but fails to also mention private dns. no printed or built in menu list, seems weird to require personal device to point at qr code link for menu which does not even allow direct ordering. people with health condition risk related dietary restrictions trying to avoid for example cholesterol and sugar are left guessing what they can order either way without nutritional info highlights (cranberry juice was minute maid cocktail with as much suger as typical can of soda). tap to pay wasn't working and always seems sketchy to manually enter card info. good movie variety, so limited tv was okay.
Bag drop off was slow and annoying. Only 2 agents at the entire delta desk, and no one directing traffic for what line to be in, many confused people slowed down the process. Boarding was fine. Seats in Delta comfort plus were fine. Snacks were great! Definitely a bonus. The entertainment system was awful — old, slow, not responsive, and completely unable to play games due to some kind of error. But on the other hand, thank you to Delta for the free WiFi. That made it better.
Would have liked better movie selection, but was great overall.
Jet Blue lost my bags after charging me to connect with HAL.
The partner Jet Blue in DCA connected me to BOS. They charged me $140 for one bag, despite the fact I’m Pualani Platinum, and bought the ticket on one reservation through HAL with my Bank of Hawaii HAL credit card, and the ticket was first class, full revenue ticket. To make matters worse, Jet Blue didn't process my luggage through in BOS, missing the connection and I arrived in HNL with no baggage. When I spoke to to HAL staff, they said nothing they could do with any of this, I was on my own to figure out.
Extremely frustrated that I followed all directions and Hawaiian Airlines made me leave my surfboard at the airport and refused to let me check it.
Board the planes first class first then the back to the front! And when getting off should be first class and front to back. Food is awful
Almost everything was perfecto expect for entertainment. There are not a many options.
The screen where I sat was not working and charger also poorly. Can’t enjoy entertainments and space of seat was narrow.
The Hawaiian airlines checkin desk was too small for the number of checkins. The seat on the plane was right next to the jet engine and it was very loud. It was probably 90 decibels or more loud. They should offer protective ear muffs for those seats. Seriosly. It was LOUD. The boarding of passengers should begin with those at the back of the aircraft, not the front of the aircraft to avoid having to wade through people who are still putting their stuff in the overhead bins on the way back to the back of the plane.
Always wonderful to fly Hawaiian, they always go above and beyond to make it a wonderful experience. They had my previously requested vegetarian meals. Friendly, accommodating staff, as always.
It was great as usual but the inflight entertainment wasn’t working so it made for a very long flight.
The plane was on time and i wish they had more than cookies to give away.
I found the personal kind and caring. The Problem was not enough people to serve the the customers. The flow was restricted the crowd frustrated by the wait times. Air Canada seems to hire good people but they need backup in order to provide the service we pay for.
Take off and landing and also the crew were excellent, just we could not received one of our suitcases at Ottawa at the same time we got there, but the associate at Ottawa airport were very nice and helpful so we could receive it on 16th of September.
Service was great. Flight was delayed an hour which made our connection very tight and stressful. But we fortunately made it.
They served us 1.5 pieces of chicken nuggets with coleslaw..felt like a toddlers meal in business class. Why bother?
Flight was delayed due to mechanical issues with in-house entertainment. Strike one for the delay, strike two for no entertainment. Once we boarded we still had to wait while they tried to fix the entertainment system. Strike three was an issue with a passenger falling in the lavatory so no breakfast was served for economy seats. Not blaming the passenger but did the entire crew have to attend to one person? She walked off the plane by herself so she didn’t seem that bad off. Pretty much everything that could go wrong did but at least we got our luggage!
Seats uncomfortable There was an incident with plane Engine Pilot was reassuring. Good pilot We landed late because of this Fire engines on landing were just Protocol
Lines at gate boarding is messy. It spills into traffic which causes other travelers to snake around the boarding passengers. Need better traffic control.
Crew was rushed to get food out and left trash for a long time on our tables.
Very pleasant crew! Good entertainment options. Water wasn’t working in the bathrooms, but they were able to fix it. Just had to stand with sticky soap hands for 20min….