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Seattle (SEA)
Zhengzhou
Mon 6/14
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Top airlines flying Seattle/Tacoma Intl to Zhengzhou

Scores according to KAYAK customer reviews

7.1
Air Canada
Overall score based on 24,793 reviews
7.3
Boarding
7.0
Comfort
7.7
Crew
6.9
Entertainment
6.5
Food
Airline reviews

Pros: "Cancelled 30 minute flight up to Vancouver which reaulted in missed flight to Australia. Air Canada the refused to put us on another flight. Went round and round for 5 hours with Air Canada until they finally put us on 3 separate flights getting to our deatination almost 48 hours late.Horrible"
Cons: "Notify passengers if short flight has more than 20% chance of being cancelled. We could have easily driven to Vancouver. If flight is cancelled, then own up to it and put people on next flight."

Pros: "N/A"
Cons: "Boarding in the rain is definitely not a good experience! The flight delayed so long that some of us who had connecting flights had to run from gate to gate (including clearing Canada customs) within 20 mins. Last but not least, Taipei Taiwan should NOT be listed as China."

Pros: "Boarding was easy and efficient"
Cons: "We paid an extra $100 for each ticket for premium seating, supposed to be a step above the basic coach ticket with more leg room (my partner and I are 6'+), but our seats were no different than anyone else's. In fact, the seating chart the agent provided for selection when on the call to add this was not for this plane, as it turned out. We will be requesting a refund!"

Cons: "Unreliable flight, always late, not staff at the check in terminal"

Cons: "Food was mediocre, I’d expect a bit more for the price paid."

Pros: "Nothing"

Pros: "Nothing"
Cons: "Took 3 hours to get our drinks. Completely out of inventory with food and snacks. Very hot on the plane . WiFi didn’t work/ they charged for headphones which i haven’t even heard of. My tray table was completely crooked , i had to place my drinks on my husbands table. Overall, just terrible."

Pros: "Nothing"
Cons: "I was unable to board because I didn't have an ETA - I was unaware of this requirement until check in. I was only transiting thru Canada - the ground staff were horrible."

Cons: "2 hour delay. Missed the connection in Vancouver in which crew could not be found and were not helpful. Ended up using another airline's counter for help to catch another flight out. Luggage was left in Vancouver. Eva Airline helped with luggage location and shipping to final destination."

Pros: "Wifi was great with very little disruptions. Service on the flight was expedient and frequent. In seat entertainment was excellent"
Cons: "I had the only seat on the row with no power for devices. All seats have USB power, but I was working on a laptop and had no AC power. The other seats did. This seems to be the case for the window seats on the right side of the plane and the aisle seats on the left side of the plane."

Pros: "Air Canada's airplane cleanliness is second to none in my book. That's why I always fly with them... Or rather flew..."
Cons: "The unending stream of excuses and explanations failed to convince me that this was anything but mismanagement that caused a delay of 5 hours. We'd be told something, and told the exact opposite, or a contradicting statement 15 minutes later. You botched this one bad Air Canada."

Pros: "the crew was very kind with getting those with close connecting flights off first."
Cons: "it was an hour late."

Pros: "None"
Cons: "Better luggage Service"

Pros: "movie selection on international flight was great."
Cons: "Had a serious delay, which was not acknowledged in anyway. We just waited near the gate for a long, long time. Also, for one of my flights, my group number was never called. I asked the flight attendant about it (when I passed through the gate after most other customers had boarded) and she flippantly responded with something like, "Yeah, maybe I didn't call your boarding zone. I don't know. Whatever." This left a terrible first impression on me."

Pros: "Nice plane."
Cons: "WAY too hot."

Pros: "Nothing. NOTHING."
Cons: "It took two hours to check my bag at the airport. The plane engine needed to be jump started, and I missed my connection flight to Paris. I had to spend an entire day stuck in Toronto, sick from terrible Hotel and airport food, cheap vouchers for terrible food, I missed my traveling companion who made the flight to Paris. I left my hat on the plane after the terrible flight in which they refused us any basic courtesies for the numerous passengers who were about to be stranded, and then the grooming crew kept my hat instead of turning it in to lost and found. Best part? Customer service told me that since I booked via Kayak, that I was not a valued customer and that they would not extend any courtesies to me for destroying my work trip itinerary."

Cons: "Took forever to board"

Pros: "Friendly service is so important to me - and the staff and flight crew at Air Canada met all my expectations. I had the displeasure of flying United on the way to Seattle and I must say the service at Air Canada is far above!"

Pros: "Short, comfortable seats"

Pros: "The seats were fairly comfortable for such a small plane."
Cons: "There was no meal on an international flight of more than four hours."

Cons: "Flight delayed again and again. Waited for hours at the airport until they cancelled the flight."

Pros: "Movies"
Cons: "Food was terrible especially for Prem economy. Chicken dish very bad. Difficult to get a second glass of wine with main meal."

Cons: "Numerous people had oversize carry on luggage that should have been checked. The passengers like me had smaller than regulation carry on but there did not seem to be room in the overhead compartments."

Pros: "Not much"
Cons: "I was too tall for the seats and the person in front of me was unable to put there seat back, they wanted me to trade with someone else but the. I just would have been a problem for someone else. The steward made me feel as though I was at fault because I should have payed the extra 100 to have emergency exit seating, they tried to get me to sit in the very back row of the plain and sit sideways across the two seats which means I would not be able to sit next to my fiancé. The whole thing was embarrassing and very rude, maybe people of 6'6" should be charged for emergency exit!!"

Pros: "I was not charged overweight for going over by 2 pounds since I had a Business Class ticket connection to my final destination."
Cons: "For an almost 4 hours, 400 USD international flight I would have expected to have at least a snack to eat a one luggage to check in on the price. I am an international traveler which doesn't have a choice but to carry a suitcase. Not to say that once on board I was requested to check in my carry on because there was no room on the plane and that I had to travel with my personal item on my feets since there was no available room at the over the head compartiment since I was identified with Zone 5 boarding."

Pros: "Service in the cabin was great."
Cons: "Can't think of anything"

Cons: "Flight was delayed 3 hours"

Pros: "Comfort. Individual screens"

Pros: "Superb experience all around....comfortable, clean, good entertainment, on-time, good food curteous crew!"
Cons: "Nothing- we will definitely travel with you again!"

Pros: "The flight was on time"
Cons: "This was an overnight flight and we had our seats changed to the back row without being told. The seats would not recline and when the seats in front of us reclined for the entire flight, the screen and chair were about a foot from our faces. This was hands down the worst flight I have ever had. The flight crew Wulf not move us as the flight was full, and despite there being more than half of the first class seats available, they would not let us sit there. I will likely not fly air canada again given this experience."

Pros: "Food was good, service good in business cabin"
Cons: "We left late, and despite it being obvious we were going to leave late, all the information posted at the gate and on the web said on time. Why is it that airlines don't tell the truth about departures and arrivals times?"

Pros: "Didn't have much good with air canada. Some of the worst customer service I've experienced. Flight was fine."
Cons: "Boarded an hour late, made us miss our layover even though they said they were holding our following flight to Tokyo. The both of us along with 10 others on our flight got to the gate 10 minutes after the flight was supposed to leave and they wouldn't let anyone on. Missed the first day of our honeymoon trip along with unrefundable hotel fees. I travel a lot and never had an experience like this before."

Pros: "I accidentally left my tablet behind when I disembarked. The crew located it and brought it to me speedily while I waited in the baggage area. I'm truly grateful and impressed. All of the flight crew were delightful and thoughtful."

Cons: "The flight from Vancouver to Seattle on the 31st of July was delayed by two and a half hours, the return flight on August 5 topped that by one hour resulting in a delay of more than three and a half hours and a missed connection flight to Port Hardy. I had to stay in Vancouver over night and my husband had to pick me up in Campbell River. This meant a car drive to and back Campbell River of six hours instead of one hour to Port Hardy."

Pros: "The flight was less than an hour. So I don't expect anything."

Pros: "Crew was great!"
Cons: "Why is there no TV?"

Pros: "NIL"
Cons: "40 min flight delayed for 1 and a half hours. Missed connecting flight. Staff was extremely rude to the hordes of people inquiring about missing their connecting flight, and were given different instructions."

Cons: "You"

Pros: "That the plane didn't crash."
Cons: "When I flew to Toronto the plane left 15 mins late but arrived an hour an twenty min late. No turbulence or trouble, just late. I stepped off that plane to my connector to Paris when boarding was suppose to start but that plane was on an hour delay. The food is just horrible, anyone who has flown knows this, and on both flights first class was the only priority. They got to everyone else when it was convenient. This was my first time flying with Air Canada and will certainly be my last. I'll happily pay a little more for the other airlines. So if you fly with them, good luck to you."

Pros: "New plane lots of comfort"
Cons: "Canadian airport very confusing got lost twice even with directions."

Pros: "Normal economy flying, you get a seat and line to the bathroom. I am thankful we are not traveling the old ways. I am over expecting too much when you don't pay much for it."
Cons: "Paid for breakfast but did not get it. However, I did not say anything to the attendant."

Pros: "Nothing"
Cons: "When I arrived in London my bag was not on carousel. I went to help desk to find out my bag was put on the next flight for some reason. No explanation given and no real accommodation given except telling when the flight would arrive. I guess I luckily only had to wait an hour, however it shouldn't be that way to begin with."

Pros: "Nothing."
Cons: "The flight attendants on this flight did NOT do their job. If they are there to ensure a safe environment for the people on board, they completely missed the boat. I was in row 45. Two families were on board with their 4 very young children. For the entire 8 hour flight, 3 of these children disrupted the entire section of the plane. They continuously played in the aisles, stood in the seats, kept their seat belts unbuckled, threw objects, and one blasted his iPad at maximum volume. When I asked one flight attendant to ask the family to get the child to lower the volume on his iPad (it was 4am; people were either using their ear buds, or had their screens turned off), they complied with the request for 30 minutes, then resumed at full throttle. I can honestly say, it was one of the worst flights I have ever experienced in 57 years."

Pros: "I never could take this flight as Air Canada, with its unwelcome policy, needs a transit visa to change flights in Toronto. The sad part is, vayama and Air Canda (mis-spelled on purpose - deserves even less respect) do not even offer a partial credit if I want to cancel. Never am I going to use any of these or perhaps visit a bass-ackwards country like canada"
Cons: "I never could take this flight as Air Canada, with its unwelcome policy, needs a transit visa to change flights in Toronto. The sad part is, vayama and Air Canda (mis-spelled on purpose - deserves even less respect) do not even offer a partial credit if I want to cancel. Never am I going to use any of these or perhaps visit a bass-ackwards country like canada"

Pros: "Air Canada has the best food, most leg room for economy class and super efficient. I will be using Air Canada often in the future."

Cons: "Delayed for almost 2 hours but keep saying just 50 minutes late"

Pros: "standard short hop flight"
Cons: "Check in was ridiculous. I went through al the on line procedures and was even able to print out my luggage tag at the kiosk... but then had to wait in line for 45 minutes just to drop my luggage! I came more than 2 hours before as instructed, but the agent at the "baggage drop off" (really the all-round agent for both checking in and baggage drop off) did not show up until less than 90 minutes before the flight, and then there was only one to handle what had become a very long line."

Pros: "Price"
Cons: "I booked a seat to be seated right next to SO. However, upon check-in, they changed the seat without telling me. Fortunately, we were able to exchange seat to be seated together."

Pros: "Flight was on time"

Pros: "Flight, airplane, crews were Better than expected"

Pros: "Nice staff"

Pros: "Boarding and off boarding was very fast"
Cons: "Food options/quality"

Pros: "Very kind staff on the flight, I was very happy with the flight. Lots of new movies to watch, which is nice since I’m never able to sleep."
Cons: "The lady sitting behind me putting her feet on me... not a fan."

Cons: "The food box had two bread items (a roll and a cake). I wish the food boxes were more diverse in nutrition."

Pros: "Entertainment options"
Cons: "On time flights and more patient flight attendants!"

Cons: "Bad airlinws. No respect of ppl waiting for chk in"

Pros: "Nothing"
Cons: "Customer service"

Pros: "While the business seats weren’t as comfortable as the pods, they did go flat for a decent sleep but they aren’t as wide,you need to be traveling as a couple if you have a window seat if you want to get out while the other person is asleep."

Pros: "Courteous and helpful crew. China Eastern served QingDao (Tsingtao) beer, quite good, German recipe from the 19th century."
Cons: "The menu was ok but I’ve had better on an Intnl flight. The plane seemed to be short a bathroom, only 3 in the economy cabin. The flight was not close to full but one bathroom wasn’t kept clean."

Pros: "Nothing"
Cons: "Poor service during checkin in and in air. Bad IFE system. No one spoke English. No wonder it has to sell its ticket very cheap."

Cons: "A liter bottle of olive oil packed well with"

Pros: "Nothing"
Cons: "If anything goes wrong with your flight , they will Rob you of your money and there is nothing you can do about it. DO NOT fly with east china air just trying save a few bucks. Bad idea"

Pros: "After the misunderstanding about my Fiance's Visa, and my fiance negotiating one day, China Eastern Airlines finally got us onboard to LAX. They boarded us 2days later which is fine. We got the travel itinerary in line so That CE paid for us to get to ABQ since it was their fault. All in all, it was a great experience through misunderstanding."
Cons: "China Eastern Airlines did not let my fiance board after having all the proper Documentation. The mix up caused us to miss our flight n my fiance spent the next day negotiating with China Eastern Airlines. She had to to be adamant that the airline was wrong n the US consulate sided with her. Much negotiating was had. A lot."

Pros: "Airline personnel very helpful. Plane was clean."
Cons: "Finding China Eastern in very large terminal. Almost no signs in English."

Pros: "Everything but the seat"
Cons: "The seat didn’t recline. Very uncomfortable especially on a late night flight"

Pros: "nothing really, except cheap price since I travel last minute"
Cons: "horrible food and use plastic spoons and forks are terrible idea.flight delay 2 hrs, no explanation. very hot, i booked in room i shnaghai,"

Pros: "The crew and food was really good"
Cons: "Nothing"

Pros: "the plane was new, fairly comfortable, crews could speak somewhat ok english"
Cons: "they changed the original departure time to earlier but then it was departed later than the updated time. food was on scary level"

Pros: "Nothing about this flight is terrible, but the service and food definitely fits the lower price bracket."

Cons: "I fell and broke my collarbone, called to change my ticket and no one would help me. Terrible customer service."

Pros: "Cheap The plane was new and in good condition."
Cons: "Service was so so. They are a bit cold. The connecting flight I had to make was too tight - so I had to run to the next gate. Even if in airplane mode, you can not use a phone at all. I've never experienced this on another airline."

Pros: "The price was unbelievable!"

Cons: "sound of inflight entertainment was not clear, no option for english subtitles, & this was very important because it was a long flight"

Cons: "The only airline I have ever been on that won’t let you use your phone in airplane mode. All my movies were on there."

Pros: "Boarding was good, crew was friendly."
Cons: "Very uncomfortable flight, arrived late so missed connecting flight, second connecting flight late."

Cons: "Kayak doesn't give the gate or terminal on reservations, that means it is a mystery. China Eastern changed terminals in Shanghai and there was no warning in the reservation. This part of the experience needs to improve"

Cons: "Forced me to go through customs and check in for my connecting flight to the Seattle. They claim to be a skyteam partner but can’t corridinate with any of the partners. Immigration control at Pudong is third world cluster, had 3 hours and barley made my connection."

Cons: "Poor movie selection"

Pros: "Great value! This was my first time on China Eastern and was apprehensive because of numerous negative reviews I have read about them. Boy, was I very pleasantly surprised. I travelled from Honolulu to Manila with a stopover in Shanghai. The pleasant experience started with the ground crew in Honolulu. Very friendly and helpful unlike experiences I have had with other airlines there. The flight crew was also very good — respectful and helpful in spite of the limited English. The flight left the gate 5 minutes before scheduled departure. I rated the food and entertainment 3-stars not as a negative, but because it was ordinary — I did not expect anything better than that because the price was very cheap. A couple of observations: (1) in spite of a nearly full flight, there was plenty of overhead space — could it have something to do with their luggage policies? and, (2) very efficient boarding — boarding by seating zones rather than frequent flyer status. I saw a lot of calm and no aggressive behavior. Just overall pleasantly surprised."

Pros: "Check-in counter staff"
Cons: "Crew was horrible, crew was stealing and stashing away half bottles of wine for their consumption. I saw male crew stealing & later taking it upstairs where they rest during long flights. Quality & Quantity of food was horrible but still acceptable due to low price tickets. The crew behavior was horrible for STEALING WINE for their own consumption."

Pros: "Staff were very friendly and courteous. Enough leg space"
Cons: "We were not allowed to use phones even in airplane mode. I thought that was stupid."

Pros: "Food, service, on time, etc."
Cons: "None"

Cons: "My flight from Shanghai to Los Angeles was delayed 7 hours. There were 2 gate changes with no explanation given as to why the flight was delayed. It was a very frustrating experience."

Pros: "It was the best airplane food I have ever had, service was good"
Cons: "No phone policy is a huge con and will probably make me avoid China Eastern in my future, and this particular plane wasn't too comfy"

Pros: "Nothing to say since flight was canceled"
Cons: "Flight cancellation email received three hours prior to takeoff. Airline did not provide a reason."

Pros: "For the price of the flight I believe this was an excellent airline to choose. I your on a budget this is great. Cant really complain~ 14-15 hr flight and food was good (you get 2 meals) and the crew was pretty nice. All of the seats have entertainment with many new movie releases to choose from as well as a variety of music and video games."

Cons: "When making the reservations I was never told that there is a 24 hour visa in Beijing, as a matter of fact, the airline changed my return flight for a 25.6 hour lay over in Beijing. When I arrived at the airport, I was told I could not board the plane. I called the airline and was given another flight to Shanghai where I could stay up to 144 hours for another $1600.00. The reservations clerk didn't tell me about the Visa issues even after numerous phone calls. Since the airline is "China Eastern" I would presume they'd know the rules before booking and changing flights violating the rules, unless that's the scam to get people to pay even more for their flights."

Pros: "I like most non american flights. Everyone is nicer and accommodating"

Pros: "The seats were fine, considering that this was an overnight flight the blankets and pillows were a nice touch. They topped up my drinks a few times, and brought me water so I could take my medicine which was lovely."
Cons: "Service could have been better - there were no vegetarian food options at all, and the crew were not very understanding. Often the flight attendants were brief and brisk and a little cold. But otherwise flight was fine."

Pros: "Ok, staff was good, some passengers, not."

Pros: "Crew was awesome."
Cons: "Could have had more selection for entertainment"

Pros: "service and crew were fine"
Cons: "Flight was a mess, boarding process a mess, we departed late and arrived late, no one gave an status update to the customers, I didn't like this experience"

Cons: "No. Bags. For. Us."

Cons: "Cramped. Creepy crew and food wasn't great."

Cons: "Long layovers"

Pros: "N/a"

Pros: "service was ok"

Cons: "Worst experience of my life"

Pros: "The crew did a good job."
Cons: "It didn't help that the flight was delayed almost 4 hours and we sat on the tarmac the whole time. The food wasn't very good, I was thirsty much of the time. The seats were very crowded and uncomfortable. Very limited selection of movies and you couldn't hear them anyway with the headphones provided."

Read more about Air Canada
COVID-19 information

Safety measures for airlines flying from Seattle to Zhengzhou

Airlines flying from Seattle to Zhengzhou have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Seattle to Zhengzhou

Mandatory masks

Masks required on board, masks provided on flights from Seattle to Zhengzhou

Social distancing seating

Middle seats unavailable to book on flights from Seattle to Zhengzhou

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Seattle to Zhengzhou

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