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(Round-trip)
Airports
Origin
San Francisco
$600
only
$600
New York
$1995
only
$1995
$470
only
$470
Los Angeles
$421
only
$421
Newark
$470
only
$470
Destination
Zhengzhou
$421
only
$421
Thu, Nov 30
LAX
CGO
21h 55m
Sat, Dec 9
CGO
LAX
36h 10m
Trip: 10 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 225 reviews
Overall
7.0
Boarding
7.1
Comfort
7.1
Crew
7.4
Entertainment
6.5
Food
6.7
KHN
XMN
Excellent 10.0

Hostess

XMN
LAX
Good 7.0

Crew was super friendly, professional and excellent!

The 10 hour layover :(

LAX
XMN
Excellent 10.0

I really liked the space in Business and the priority boardings in Asia. Worth every penny. Food was great. A lil slow on serving alcohol though. Very relaxing trip.

Not much. Liked I mentioned, slow on serving the alcohol. You have to push to get a drink.

SHA
XMN
Good 6.3

The flight was delayed due to air traffic control. Subsequently I missed my connecting flight -- Xiamen to Manila that evening and had to spend another night in China. Next flight out of Xiamen was 6pm, Nov 2. Xiamen ground staff was very helpful in booking me the option to fly China Southern to Guangzhou the night of Nov 1, stay for free in a hotel, and then take the 0835 morning China Southern flight from Guangzhou to Manila. It was difficult to identify the right people to speak with and get clear assistance and direction in both Xiamen and Guangzhou.

NRT
XMN
Okay 5.3

The offerings of beverages and the choices were good

Lack of communication by staff. Lack of entertainment on 14 hour flight. Was told not to use device while others were able to use.

Sat, Feb 10
LAX
CGO
18h 30m
Wed, Feb 28
CGO
LAX
24h 20m
Trip: 19 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3940 reviews
Overall
6.4
Boarding
6.4
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.8
PVG
WUH
Mediocre 2.0

Nothing

Everything, will never use again. Worst flight experience I have had has been with this airline

PVG
HKG
Excellent 8.0

Good food. More comfortable the aboard.

SFO
PVG
Okay 4.3

Boarding was good, crew was friendly.

Very uncomfortable flight, arrived late so missed connecting flight, second connecting flight late.

PVG
LAX
Okay 4.6

Same in-flight movies as the west-bound flights. Crew has very limited English skills.

OKA
PVG
Excellent 10.0

Fast, easy and comfortable.

No internet acces in Shanghai.

Fri, May 4
LAX
CGO
31h 00m
Fri, May 18
CGO
LAX
16h 25m
Trip: 15 days
Overall 0.0 Poor
Based on 0 reviews
Mon, Jan 22
JFK
CGO
31h 30m
Mon, Mar 19
CGO
JFK
26h 10m
Trip: 56 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3245 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
HND
PEK
Mediocre 2.0

Doesn't matter if your economy or first class. First one to the gate gets in. Good for me because I always fly economy.

Typical Chinese service, poor. Will never fly Air China ever again. Only reason why I book the ticket because it was cheap, now I know why.

LAX
PEK
Mediocre 3.0

The crew were nice

The food was terrible. There were no amenedies for flying internationally like I am used to. And the movies available?! Usually international flights have all kinds of movies to watch. There were only a few that is even heard of.

MNL
PEK
Good 6.3

Better than the New Jersey flight to Beijing more food this time from Beijing to Houston staff was very nice and friendly

Seats too small me too big lol

PEK
IAH
Excellent 9.3

Every crew member was so nice and attentive.

There really isn't anything to complain. My flight experience was great

NRT
PEK
Good 7.6

Most of the staff was very helpful and accommodating. On the first leg of the flight one of the attendants even suggested a wine with dinner, a very kind gesture.

When my husband and I went to check in for our flight at the desk we had to wait very long time to get checked in. We noticed that one of the girls was in training, which is understandable but just inconvenient. We are both very patient people but this just made us nervous because our first flight on Air China to Japan on 10/26/17 was very delayed and caused us to have to literally run and still go through a rigorous security check. We were not rushed through the line even though we had nothing to do with our flight being delayed on our second leg. We then had to wait in another long line for security even after arriving into China on our flight back. There was also someone on board before take off with a medical problem and we could tell that some of the patrons started getting a bit aggressive or irritable. I don’t think the crew could’ve done much in that regard but wish the issue had been resolved a little quicker. I believe it was a 40 minute delay in take off.

Wed, Nov 29
LAX
CGO
41h 30m
Wed, Jan 10
CGO
LAX
42h 25m
Trip: 43 days
6.8GoodShow reviews
Overall 6.8 Good
Based on 75 reviews
Boarding
6.8
Comfort
6.8
Crew
7.5
Entertainment
5.9
Food
6.6
TYN
HGH
Mediocre 2.0

Flight was three hours late and The luggage count be shipped to lax directly. I had to get my luggage, drag luggage to hotel, and check in again in Hangzhou. They even collected headphones and stoped videos on board half an hour before its landing.

TSA
CTU
Excellent 8.0

Flight was on time. Good basic airline with no frills, but who needs them for such a short flight?

No way to check in on line.

CTU
KTM
Okay 5.0

Had 2 layovers that weren't mentioned in our original booking. Absolutely unacceptable. No online checkin either.

CTU
TSA
Excellent 8.0

Sichuan is a good basic airline. No frills but they get the job done. Our flight was on time and the staff very professional

LAX
HGH
Okay 5.6

no vip room

Thu, Dec 28
JFK
CGO
36h 15m
Wed, Jan 24
CGO
JFK
26h 45m
Trip: 28 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 3419 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.4
Entertainment
8.2
Food
7.7
HKG
JFK
Mediocre 3.6

Plane was clean

The crew was uninformed and unobservant to actual conditions in the cabin. They kept the air conditioning on and no one was available to address the situation. People started to take their winter coats out of the overhead bins and sit in their seats with coats on. They spent a significant amount of time repeatedly requesting that the window shades be moved up or down. Frankly, if I buy a window seat I should have the option to look out the window if I'm not disturbing my neighbors.

HKG
MNL
Excellent 8.3

More leg room bigger plane

Food and landing

JFK
HKG
Good 7.0

Entertainment was good. There was a lot of movies to choose from.

Not enough padding on the seats for long distance travel. Not enough leg room. Not enough baggage bin over top of your seat people from other seats put their luggage on your overhead bins.

HKG
LAX
Good 6.6

The crew is bilingual and they work and move fast

Flight CX882 Seat 59K the food tray does not stay up, food keeps sliding to the right. Both departing and returning flights ran out of free gifts as stated for the purchase of Laneige skin care products. Food selection is less desirable compared to other Asian airlines. Inside the crew food storage/service area looks old and dirty. I can see the area from my seat.

JFK
YVR
Excellent 8.0

They were able to provide drinks and food at a timely matter

The long flight

Mon, May 7
LAX
CGO
21h 25m
Thu, May 17
CGO
LAX
29h 30m
Trip: 11 days
Overall 0.0 Poor
Based on 0 reviews
Wed, Mar 28
JFK
CGO
26h 10m
Sat, Apr 14
CGO
JFK
32h 40m
Trip: 18 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3245 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
NRT
PEK
Good 7.6

Most of the staff was very helpful and accommodating. On the first leg of the flight one of the attendants even suggested a wine with dinner, a very kind gesture.

When my husband and I went to check in for our flight at the desk we had to wait very long time to get checked in. We noticed that one of the girls was in training, which is understandable but just inconvenient. We are both very patient people but this just made us nervous because our first flight on Air China to Japan on 10/26/17 was very delayed and caused us to have to literally run and still go through a rigorous security check. We were not rushed through the line even though we had nothing to do with our flight being delayed on our second leg. We then had to wait in another long line for security even after arriving into China on our flight back. There was also someone on board before take off with a medical problem and we could tell that some of the patrons started getting a bit aggressive or irritable. I don’t think the crew could’ve done much in that regard but wish the issue had been resolved a little quicker. I believe it was a 40 minute delay in take off.

PEK
SGN
Mediocre 3.0

The crew were nice

Again the food was terrible. And this was an international flight and there wasn’t even a tv for watching movies! So all you could do was sit crammed in your seat for hours!!

MNL
PEK
Good 6.3

Better than the New Jersey flight to Beijing more food this time from Beijing to Houston staff was very nice and friendly

Seats too small me too big lol

IAD
PEK
Good 7.3

I have flown with Air China before and had a bad experience. They are improving everything from customer service to in-flight amenities. Transfers in Beijing are still a problem with zero efficiency.

They don't honor seat selection when booking but attendant at gate helped and was very understanding.

HND
PEK
Mediocre 2.0

Doesn't matter if your economy or first class. First one to the gate gets in. Good for me because I always fly economy.

Typical Chinese service, poor. Will never fly Air China ever again. Only reason why I book the ticket because it was cheap, now I know why.

Thu, Mar 29
EWR
CGO
22h 20m
Sat, Apr 14
CGO
EWR
36h 55m
Trip: 17 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3245 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
PEK
IAH
Mediocre 2.0

Doesn't matter if your economy or first class. First one to the gate gets in. Good for me because I always fly economy.

Typical Chinese service, poor. Will never fly Air China ever again. Only reason why I book the ticket because it was cheap, now I know why.

IAD
PEK
Good 7.3

I have flown with Air China before and had a bad experience. They are improving everything from customer service to in-flight amenities. Transfers in Beijing are still a problem with zero efficiency.

They don't honor seat selection when booking but attendant at gate helped and was very understanding.

NRT
PEK
Good 7.6

Most of the staff was very helpful and accommodating. On the first leg of the flight one of the attendants even suggested a wine with dinner, a very kind gesture.

When my husband and I went to check in for our flight at the desk we had to wait very long time to get checked in. We noticed that one of the girls was in training, which is understandable but just inconvenient. We are both very patient people but this just made us nervous because our first flight on Air China to Japan on 10/26/17 was very delayed and caused us to have to literally run and still go through a rigorous security check. We were not rushed through the line even though we had nothing to do with our flight being delayed on our second leg. We then had to wait in another long line for security even after arriving into China on our flight back. There was also someone on board before take off with a medical problem and we could tell that some of the patrons started getting a bit aggressive or irritable. I don’t think the crew could’ve done much in that regard but wish the issue had been resolved a little quicker. I believe it was a 40 minute delay in take off.

PEK
SFO
Mediocre 3.6

There were personal movie screens with movies I liked.

The food was pretty bad. The bottom seat cushion was quite hard so I couldn't sleep because I was shifting my weight every hour. We were told at the boarding gate that the flight was full when we asked about upgrades, but the economy plus section was almost empty once we were on. I don't understand the reasoning for lying about the flight being full. If you won't sell us an upgrade, just say so.

PEK
LAX
Good 6.6

Most of the staff was very helpful and accommodating. On the first leg of the flight one of the attendants even suggested a wine with dinner, a very kind gesture.

When my husband and I went to check in for our flight at the desk we had to wait very long time to get checked in. We noticed that one of the girls was in training, which is understandable but just inconvenient. We are both very patient people but this just made us nervous because our first flight on Air China to Japan on 10/26/17 was very delayed and caused us to have to literally run and still go through a rigorous security check. We were not rushed through the line even though we had nothing to do with our flight being delayed on our second leg. We then had to wait in another long line for security even after arriving into China on our flight back. There was also someone on board before take off with a medical problem and we could tell that some of the patrons started getting a bit aggressive or irritable. I don’t think the crew could’ve done much in that regard but wish the issue had been resolved a little quicker. I believe it was a 40 minute delay in take off.

Thu, Nov 30
LAX
CGO
40h 50m
Sat, Dec 16
CGO
LAX
26h 50m
Trip: 17 days
Overall 0.0 Poor
Based on 0 reviews
Mon, Jan 15
JFK
CGO
30h 20m
Fri, Feb 23
CGO
JFK
16h 45m
Trip: 40 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3245 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
LAX
PEK
Mediocre 3.0

The crew were nice

The food was terrible. There were no amenedies for flying internationally like I am used to. And the movies available?! Usually international flights have all kinds of movies to watch. There were only a few that is even heard of.

PEK
IAH
Mediocre 2.0

Doesn't matter if your economy or first class. First one to the gate gets in. Good for me because I always fly economy.

Typical Chinese service, poor. Will never fly Air China ever again. Only reason why I book the ticket because it was cheap, now I know why.

HND
PEK
Mediocre 2.0

Doesn't matter if your economy or first class. First one to the gate gets in. Good for me because I always fly economy.

Typical Chinese service, poor. Will never fly Air China ever again. Only reason why I book the ticket because it was cheap, now I know why.

PEK
IAH
Excellent 9.3

Every crew member was so nice and attentive.

There really isn't anything to complain. My flight experience was great

PEK
SFO
Mediocre 3.6

There were personal movie screens with movies I liked.

The food was pretty bad. The bottom seat cushion was quite hard so I couldn't sleep because I was shifting my weight every hour. We were told at the boarding gate that the flight was full when we asked about upgrades, but the economy plus section was almost empty once we were on. I don't understand the reasoning for lying about the flight being full. If you won't sell us an upgrade, just say so.

Wed, Dec 27
LAX
CGO
41h 30m
Wed, Jan 10
CGO
LAX
38h 25m
Trip: 15 days
Overall 0.0 Poor
Based on 0 reviews
Sat, Jan 13
SFO
CGO
35h 10m
Fri, Feb 9
CGO
SFO
30h 37m
Trip: 28 days
Overall 0.0 Poor
Based on 0 reviews
Sun, Dec 17
EWR
CGO
31h 45m
Sat, Dec 30
CGO
EWR
46h 01m
$1619
Trip: 14 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 1490 reviews
Overall
8.0
Boarding
7.9
Comfort
7.7
Crew
8.5
Entertainment
7.1
Food
7.5
DMM
AMS
Okay 4.0

OLD OLD plane with hard seats and tiny screens

AMS
PRG
Excellent 10.0

Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight.

Nothing!

AMS
IAH
Good 7.3

Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess.

SFO
AMS
Excellent 10.0

From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew.

The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!

SVO
AMS
Okay 5.2

KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights...

Thu, Dec 28
JFK
CGO
36h 15m
Mon, Jan 29
CGO
JFK
32h 55m
Trip: 33 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 3419 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.4
Entertainment
8.2
Food
7.7
HKG
BOS
Mediocre 3.3

Entertainment system worked fine.

Economy class cabin is chaotic. Food is mediocre.

BOS
HKG
Mediocre 2.0

Flight Attendant gave us good excuse!!

Bad service and cheap food.

HKG
MNL
Excellent 8.3

More leg room bigger plane

Food and landing

SFO
HKG
Good 7.0

Decent crew

Bad food

HKG
LAX
Good 6.6

The crew is bilingual and they work and move fast

Flight CX882 Seat 59K the food tray does not stay up, food keeps sliding to the right. Both departing and returning flights ran out of free gifts as stated for the purchase of Laneige skin care products. Food selection is less desirable compared to other Asian airlines. Inside the crew food storage/service area looks old and dirty. I can see the area from my seat.

Wed, Dec 27
JFK
CGO
35h 35m
Sun, Jan 28
CGO
JFK
28h 50m
Trip: 33 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 225 reviews
Overall
7.0
Boarding
7.1
Comfort
7.1
Crew
7.4
Entertainment
6.5
Food
6.7
LAX
XMN
Mediocre 2.0

no regards for customers

no regards for customers

XMN
LAX
Excellent 9.6

Crew, comfort, food, entertainment.

Boarding.

XMN
LAX
Mediocre 2.0

XiamenAir lost one of my bags and has still not found it

LHW
KHN
Excellent 10.0

Hostess

XMN
MNL
Mediocre 2.0

I missed the connecting flight and was rerouted on a Nov 2, 8:35am China Southern flight from Guangzhou to Manila

Fri, Dec 29
JFK
CGO
30h 35m
Mon, Jan 29
CGO
JFK
36h 50m
Trip: 32 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3940 reviews
Overall
6.4
Boarding
6.4
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.8
SFO
PVG
Okay 4.3

Boarding was good, crew was friendly.

Very uncomfortable flight, arrived late so missed connecting flight, second connecting flight late.

PVG
WUH
Mediocre 2.0

Nothing

Everything, will never use again. Worst flight experience I have had has been with this airline

CAN
NGB
Good 7.0

Kayak or JustFly put wrong ID number whole booking the flight. First 2 segment I had no issues buy 3rd segment they denied to check me in and almost forced me to buy a new ticket. Check in Crew was rude and would speak to me in Chinese. I am a foreigner who doesn't understand English. They wanted me to call my booking agent in Canada, it was mid night in Canada.

SFO
PVG
Good 7.3

New planes, efficient crew, on time.... Early arrival!

Shanghai airport transit process is horrible! Good is very plain, bit I don't care so much. However, not enough water provided. This really needs addressing...

PEK
PVG
Good 6.6

I bought a round trip ticket online with my current passport number. When I arrived in Shanghai, I was held at the Customs for extra 20 or 30 minutes because the airline provided a passport number I used more than 10 years ago. My luggage was held at Pudong airport quite a few days. Each day, they said something different to me... When it's the time for me to go back, I was held again at PEK, because of the different passport number they kept in their system. Even though I explained to them how I purchased the ticket with my current passport number and I have no idea where the problem happened. They insisted that it was my own fault. My gmail did not work properly in China. I asked them for help by providing me the ticket agent contact info in the States. They said that they did not know. I should go where I bought my ticket. I had to spend hours to contact friends in the States to find the phone number of justfly.com. Then, I made international call to justfly for about hour to have the problem fixed. I did not provide any wrong info when purchasing the ticket. The problem was made between the airline and their agent. They, as professionals, could easily have the problem solved but they blamed the customer for the mistake. I had to spend so much extra time and money to cover their mistake, at the risk of missing my flight. That's the worst experience I ever had for international flight.

Wed, Dec 13
LAX
CGO
41h 30m
Sat, Dec 16
CGO
LAX
41h 35m
Trip: 4 days
6.8GoodShow reviews
Overall 6.8 Good
Based on 75 reviews
Boarding
6.8
Comfort
6.8
Crew
7.5
Entertainment
5.9
Food
6.6
CTU
TSA
Excellent 8.0

Sichuan is a good basic airline. No frills but they get the job done. Our flight was on time and the staff very professional

CTU
PEK
Mediocre 3.3

The flight was supposed to leave at 8:30pm. We were delayed until 11, then 11:50. At 11:50 we were still not boarding and an argument started about compensation. We were finally boarded at 12:30am. But on the plane we were not given information and continued to sit there for an hour and a half while the plane was further delayed. We finally left around 2:30am, six hours after we were supposed to leave. I missed my ride at Beijing and my first night at the hotel.

TYN
HGH
Mediocre 2.0

Flight was three hours late and The luggage count be shipped to lax directly. I had to get my luggage, drag luggage to hotel, and check in again in Hangzhou. They even collected headphones and stoped videos on board half an hour before its landing.

HGH
LAX
Mediocre 2.0

Worst airlines I have ever traveled. Crew and airport staff hardly understand English and there is no communication between passengers and airport crew when flight gets cancelled. Please do not select this airlines even if it's $500 cheaper.

LAX
HGH
Okay 5.6

no vip room

Thu, Dec 28
JFK
CGO
36h 15m
Fri, Jan 26
CGO
JFK
26h 45m
Trip: 30 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 3419 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.4
Entertainment
8.2
Food
7.7
BOS
HKG
Mediocre 2.0

Flight Attendant gave us good excuse!!

Bad service and cheap food.

HKG
TPE
Excellent 8.0

Service is good.

Wash rooms are limited

HKG
MNL
Excellent 8.3

More leg room bigger plane

Food and landing

HKG
HYD
Good 6.6

Pls see above comments

JFK
HKG
Excellent 9.3

They asked me to change my seat, but when we asked to sit together with my husband, they were not able to accommodate it

Tue, Dec 26
LGA
CGO
28h 40m
Fri, Jan 26
CGO
LGA
32h 24m
$1995
Trip: 32 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 13713 reviews
Overall
8.0
Boarding
8.1
Comfort
7.7
Crew
8.4
Entertainment
7.5
Food
7.3
PHL
JFK
Excellent 9.0

We were probably in the air for 30 mins; great short flight. Plane wasn’t filled so had plenty of space.

LGA
MCO
Good 6.0

Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me.

SAV
ATL
Good 7.0

The flight was on schedule

It was crowded and cramped.

JFK
CUN
Excellent 9.0

Entertainment and crew were great- comfortable seats, got to watch a couple of movies with headphones provided by Delta; forgot mine so I assumed I would be miserable thru the whole 4 hour flight. so glad I was wrong! Would definitely take another flight with Delta... looking into the frequent flyer program as we speak

PBI
ATL
Good 6.0

On time; safe flight

Service from boarding to landing was impersonal. No headphones etc. Etc.

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