The customer service was excellent. They noticed that our connecting flight was scheduled too closely for us to complete customs, so they changed the flight. Our initial flight was delayed, and they were able to get us on another flight, all without charging us any additional fees. I would fly them again anytime!
Better screens, it would have been nice to have more comfortable seats.
2nd major delay due to maintenance issues. 1st delay missed my connecting flight.
Very clean ,flight attendants very professional,nice , Boarding was very easy
The aircraft was massive (A-380) and became crowded with 400+ passengers on board.
Love flying Asiana. Been using it for over a decade now.
Coming back to America was a peaceful flight everyone and everything was perfect
I had a bad experience coming from America to Thailand. On my connecting flight my check in suitcase was not put on the departing aircraft, I received my suitcase 24 hours after arriving in Bangkok and when I open my luggage my hand swelled up. The next morning when I put on an outfit from my suitcase my face swelled up and became numb. My entire vacation was ruined it seems that some kind of chemical was sprayed into suitcase and ruined my clothes and got me sick. The staff at my hotel called the airline and spoke to someone and they told me to file a complaint and gave my a website to do so. I did not file a complaint I felt like it would have fell on death ears. I had to throw away my brand new vacation clothes and suitcase and I had the worst vacation ever due to this happening to me.
The beefsteak on the lunch menu was excellent! I usually do not eat airplane food. I loved it.
Flight was too cold. I wore a regular cotton tee and it wasn’t enough. It was a night time flight so I would have thought a blanket would be provided to passengers. A 4 hour flight and no options for a meal? I flew Asiana the next day from Seoul to Manilla. Same duration, 4 hours. They give everyone a pillow and blanket and serve a meal. Why is United so cheap and holding back meals and amenities? Also, they promote too much gay stuff and DEI in their advertisements. Please be mindful of other beliefs and don’t shove your gay ideology down my throat.
I paid 44 $ for seat upgrade (22D) and my seat was stack in high position for all the 6 hours of flight. I don't recommend the upgrade. I am looking to get my upgrade payment back
More leg space than other flights, but *maybe* narrower seats
Poor boarding with incorrect gate numbers. Poor service they told me to throw away brand new water bottles. Poor immigration officers most likely American who hates Muslims. Poor service in the plane with no Urdu language sign posted anywhere. Horrible seats with no comfort at all they think people traveling in economy are animals. Slow food and water services. Slow baggage arrival.
Very delayed and uncomfortable seats. Nothing written in Urdu for Pakistanis. Tons of Pakistanis use the airline they should ensure the airline is accommodating them properly.
We booked a business class ticket via Underpricer. Somehow they screwed up our ticket from Abu Dhabi to Ahmedabad. We will be hesitant to book again with them.
I was charged $604 for a bag that weighed 17 kg. I was given three different prices until they landed on the most expensive one and didn't budge a penny. It's ironic and a bit enraging because the total cost of my ticket was $468. I've traveled the world and never experienced these kind of prices for only one piece of checked luggage.
In Colombo when I-drop my baggage Sri Lanka air line crew not polite way talk very rude
Did not provided with option for class upgrade. Staff at gate was not able and willing to accommodate with class upgrade, eather with plenty empty spots in business and first class.
Stewardess was attentive and was actively roamin to check the passengers on the biz class
i was not allowed to use lounge, although i had business class ticket, and nobody told me my ticket was not eligible to use lounge
Worst than I expected, crew was not attentive, meal was as disgusting , they didn’t even drink selections as they would to other passengers. I felt discriminated
cannot get seat information for LAX to IAH when check in in XI,AN
UA is ok. But check in was a very bad experience
I hate that you cannot check in online and when you are at the airport, there aren't any aisle seats left. Also, they could work a little on subtitles for their movies (not everyone is a native English speaker).
Nothing to complain of, the only reason I am not giving better marks is that I am used to flying with ANA and they are the top.
It's terrible that we can't do online check in because we didn't buy the tickets directly from Air china. It was not explained until I contacted Chatdeal and we could not sit together.
Communication between the captain/crew and the passengers needs to be improved.
Food and service are good. Bathroom was lack of lotions and cleaning. That should be improved.
Food & service very good next I will pick up again
Chinese flight attendants didn't speak english well. They didn't care enough to remember that I (east asian who isn't Chinese) wasn't Chinese and spoke English. Announcement in english on board was poor and I find it very difficult to understand what was announced. Also, a cabin bag allows only 5kg!
Amazing experience, tonnes of leg room, great crew and smooth flight. Especially for this price for business class.
Great Value with Tway Airlines I highly recommend flying with Tway Airlines—especially if you're looking for a budget-friendly option. While the lowest fare comes with limited luggage allowance, it suited me perfectly since I was traveling light. Check-in and boarding were impressively fast and hassle-free. The ground staff and cabin crew were exceptionally polite and courteous throughout the journey. Although the aircraft was an older model and lacked inflight entertainment, this was a minor trade-off considering the ticket cost was nearly 70% lower than typical fares on the ICN–FRA route. If you're focused on value and efficiency over luxury, Tway delivers a smooth and pleasant experience.
I liked cleanliness, comfort, kind staff. I thought communication about meals could be better. We did not know how we were supposed to ensure we had food and drinks in our booking
ok flight, but charged for everything. water, food, baggage. no free water available, I had to plead to give me water to take medicine.
Need to consider about zero entertainment services and lack of flight information!
I can't board the 2nd flight due to the last 1st flight. In the 1st flight check-in, I can't board due to the stupid problem of K-ETA visa. The booking system and the flight company should inform the customer a few days earlier. This is the worse experience in my life. I won't use KAYAK and the airline anymore. My friends were also surprised about this stupid situation. I won't use KAYAK and T'way anymore.
I can't board the flight due to the K-ETA problem. You should inform the customer clearly a few days before the flight. I can't cancel/change the flight now. This is the worst experience in my life. I also never hear about this kind of bad experience. I won't use the booking system and the flight company anymore.
Boarding procedure should have the crew and personnel who are more trained, in a sense of precisely knowing what can be done and what cannot. They do not have the exact information on what you should do in the first place, also the boarding itself was slightly delayed due to the aircraft "not being ready".
everything was perfect! plus so much leg room w all the empty seats near me :)
It was as good as a flight in economy can be.
We were charged for luggage, and our ticket was with Lufthansa and was supposed to include luggage fees. So our experience was a bit bad. Also, the flight was about 45 minutes late arriving.
It was good although we could not land in Munich due to weather and we had to go to Stuttgart. Missed our second flight. They did get us on another flight but the seats where not the ones I paid for in the flight that we missed.
Smooth Flight, Friendly crew, food offering on board was limited.
No leg room! Either too hot or cold with these guys!
The flight and service were very good. Thanks to the crew.
For such long flight we were expecting more comfortable seat , which were to close to each other , the backrest we could only lean a few inches to the back and you really couldn't stretch your legs.
My schedule flight was rebooking and changed to Chicago, then I did not used the flight from Dulles to Savannah
