Everything was excellent as I expected. They also had a very caring crew. I had a headache and asked a Tylenol. The crew members kept checking with me how I was doing.
They were trying to get people to check luggage because the over head compartments were full but when we boarded there were lots of empty places that people could have put the luggage.
I can't believe they put my wife and I in the two middle seats! It is a very long flight and we had single flyers on either side of us blocking the way to the bathroom! There's no reason to not give one of us the isle seat so we could have managed bathroom needs and snacks with convenience. So I think very poorly of Korean air to put us both in the middle, I've never had that happen before and will probably avoid this airline in the future because of this. We tried to have them change it but they didn't so you pretty much lost a customer because of it.
There could have been better spacing of the passengers, it was crowded in some parts of the plane then other while rows were empty
Plane took off on time and I had the whole row to myself!
One of the flight attendants stepped on my foot. I was on the aisle seat. A lady inside needed to get out. So Instood. Just then, a flight attentendant came wuicklybtheoughbthe aisle and stepprd on my sock covered toes. I let out a small sound. She stopped momentarily, but didn’t ask how I was just took off of the aisle. Never came back to see how I was. Fortunately, I was not really hurt other than a slight soreness in my toes. But I found that to be very negligent.
This flight was a superior flight in all regards. Extremely pleasant experience.
Korean Air is unlike any other major airline I have flown with. The grace and respect that the staff has from check in to de-boarding is unmatched. The flight attendants this time were especially wonderful to my five little children. They helped us rearrange to more suitable seating, brought our children’s meals, and patiently waited for them in the aisles when they had to use the bathroom. We felt so welcome and comfortable. I really appreciate the meal voucher when our flight was delayed. I am grateful to have had such an stress-free experience.
It's good overall. Flight was packed. Inflight entertainment choices were lacking.
They were very accommodating of a dietary issue. Nice movie & tv selections. Non-stop helped get through a very long (15 hr) flight
As it's a budget airline it's pretty basic. But the quality of crew and plane is excellent.
First time flying with them and was pleasantly surprised. I had a premium economy seat which is very similar to some other airlines regional business class product. Seat was large, pillow was provided, huge amount of leg room, entertainment was available (only Korean shows), and lunch meal was served between Narita and Seoul. Really enjoyable and affordable
Maybe the reimbursement voucher should have been larger than a 10k won. That voucher is only for refreshments. The flight was delayed or pushed to more than 5 hours. It should be more than just 10k won and it was already past midnight. Some people or passengers like who was already there 5 hours prior to the original flight departure. 4pm** That was the only unfortunate thing about it . Other than that it was good .
5 hour delay, therefore, middle of the night arrival doesn’t help.
The staff were very friendly, and the flight was comfortable. That said, there was no option to specify dietary restrictions before the flight, so you may need to bring your own food. Also, there was no wifi available for the flight, though there is an in-flight entertainment console with many Korean-language shows and movies.
The legroom was great for a 5’11” person. The 11 hour direct flight had two meal services included in the ticket price which was less than other airline’s cost without food service (Canada air)from sfo to incheon. The airline is focused towards Korean nationals with the onboard entertainment selection of Korean movies but English subtitles were available. Overall premia air is a great option to fly from the US to Korea.
Most of them are OK! But, meals service was not enough. I felt hungry after eating the meal for the first time. I had to buy some other food. So I had to buy a sandwich and drinks for the return flight. And I am not sure it's only my feeling or not, I felt my butt is getting forward. I will use Korean Air or Asiana Airline for next time to visit Korea.
Plane and service were great. The entertainment is only for Koreans. Wish there were vegetarian options for food. All in all pleasantly surprised. Economy premium was quite good.
This form doesn’t work. Can’t type in, had to copy-paste. The crew constantly telling everyone about minor things is unnecessary. Did you put the belt on, push your bag more under the seat… The seat space was good for tall people, the food was decent for airplane.
Roomy seats for the given price! I couldn’t ask more!
Very clean ,flight attendants very professional,nice , Boarding was very easy
The aircraft was massive (A-380) and became crowded with 400+ passengers on board.
My luggage didn’t arrive with my flight. Flight was delayed by nearly 2 hours while we sat on the plane and I almost missed my connecting flight and subsequently missed the last train from the airport so it took me another 2 hours to get to my destination after arriving, Crew skipped me several times when offering beverages, and I couldn’t get their attention at times because they wouldn’t even make eye contact with me. They didn’t give me a form for disembarking so I had to go to the back of the line after waiting an eternity for immigration. Paid for on flight wi- fi that didn’t work for most of the flight.
Love flying Asiana. Been using it for over a decade now.
Coming back to America was a peaceful flight everyone and everything was perfect
I had a bad experience coming from America to Thailand. On my connecting flight my check in suitcase was not put on the departing aircraft, I received my suitcase 24 hours after arriving in Bangkok and when I open my luggage my hand swelled up. The next morning when I put on an outfit from my suitcase my face swelled up and became numb. My entire vacation was ruined it seems that some kind of chemical was sprayed into suitcase and ruined my clothes and got me sick. The staff at my hotel called the airline and spoke to someone and they told me to file a complaint and gave my a website to do so. I did not file a complaint I felt like it would have fell on death ears. I had to throw away my brand new vacation clothes and suitcase and I had the worst vacation ever due to this happening to me.
The staff was courteous and the flight was very smooth. It was so nice to see the captain greeting the passengers at the end of the flights.
Flight was too cold. I wore a regular cotton tee and it wasn’t enough. It was a night time flight so I would have thought a blanket would be provided to passengers. A 4 hour flight and no options for a meal? I flew Asiana the next day from Seoul to Manilla. Same duration, 4 hours. They give everyone a pillow and blanket and serve a meal. Why is United so cheap and holding back meals and amenities? Also, they promote too much gay stuff and DEI in their advertisements. Please be mindful of other beliefs and don’t shove your gay ideology down my throat.
Staff always with a smile and very helpful with my mom who has mobility issues.
It was all perfect and very pleasant for such long flights
1. when we went to check in, our 2 first class seats had been CANCELED and the flight was sold out. This was done without our prior knowledge. It was all we could do to restore one first class seat for my wife and I flew economy. 2, Our flight home was scheduled to leave at 10:30 pm. Due to tsunami warnings, the roads were closed and our flight status was uncertain as to whether it would leave as scheduled. It was announced that it would now leave at 11:20 pm and the roads were now open since the tsunami had come and gone. We made a mad dash to the airport and checked in. Delays were announced at 12:30 pm, 1:30 am, 2:30 am and at 3:30 am it was canceled. Since this was a flight due to natural (tsunami) causes, there was no compensation. We were told to return at 1:00 pm the next day and our baggage would be kept on the plane since the same plane was going to leave at 1:00 pm. We had to return to our hotel for the rest of the night. The same plane did not leave at 1:00 pm and our baggage was gone! All in all, it was a miserable performance by UA. Information was hard to obtain and no one knew what was going on and what was going to happen. Hundreds of passengers slept on the floor, chairs, etc. No food and no water was made available to the passengers. It was a situation where UA could care less what was going on. As a one million mile flyer, I had not experienced anything like this before and it was hugely disappointing!
I found the staff to not be very attentive at all. When paying for Business Class you expect a certain type of service and that was not found. They were almost rude even
Our experience on United Airlines was extremely poor. The plane was extremely cold throughout our entire flight- which multiple people complained about- and we had to wait 2 hours to get a blanket which was too thin and barely helped warm us up. As well as this, none of the entertainment features were working so we had to sit through a roughly 10 hour flight with nothing to keep our attention, including the actual flight path screen. It was an extremely disappointing experience and I would hope that this gets fixed if we ever choose United Airlines again.
I really enjoyed flying with United airlines amazing experience , good customer service and great food
1.It will be better if sandwich is warm. 2.The food is too salty. 3.Breakfast needs some vegetables or fruits.
Boarded plane and then delayed 1.5 hours while on the plane
It was all good flight was on time, service was good I enjoyed a few movies and everything was smooth
My flight was delayed a very short period of time but they did not hold my connecting flight to San Diego, also through United. So they closed the doors before we got off our plane. They would only have to help the door open for another five to ten minutes. So I missed a court deadline for a manditory mediation settlement conference for my client. I had to get an associate to be there in person and be on the phone with him relaying what he needs to do the entire time. The court was very upset with me and so was my client. United cannot be trusted.
Really good 😊 the woman at the gate entrance was a little rude checking in our carry-on but i dont think she worked for the airline, she worked for the airport at sacramento, other than that amazing.
Boarding was mayhem. Late boarding by 15 minutes because of lack of staff (missing 1 flight attendant. We had to wait for an arrival of another plane before we could board). Flight was a little rough, but cannot blame on airlines.
I liked the behaviour of the crew members.The flight was good.
The service was good ... I wondered if the stewardess was OK though as she seemed quite sad.
Terrible food, unprofessional flight attendants, and an uncomfortable seat. The food they provided was the worst I have ever had since I flew. They were worse than any cheap food you can get at convenience stores. A flight attendant talked to me in an insulting and demanding manner. If she wanted to say something, she should have said it professionally and kindly. No flight attendants served any drinks or snacks. If I needed a drink or snacks, I had to get up from my seat and go to the airplane's back area and serve myself. What were the flight attendants doing during their work shifts? A man sitting in front of me fully extended his chair to the back, so I had virtually no space to eat with reasonable comfort. Many people were so inconsiderate of others and fully extended their chairs to the back that they did not have enough space to eat. Flight attendants ignored these situations and never bothered to tell passengers to return their chairs to upright positions during the mealtime. I want to be comfortable and don't care if others feel uncomfortable because of me. Those were the dominant thoughts of people in that airplane. I paid more than $2000.00 for this terrible experience.
Short flight so no food or entertainment. Good landing at SFO and on time. We were told no carryon luggage yet lots of people were puting bags in overhead compartments. The rules need to be made more clear. I was on the first leg of an international flight and this is the first time I could not have carryon luggage.
Very nice. Cabin crew is very attentive and professional. So nice!
Not allowing food choice through app. Very hard to find,
No pillow, blanket, or complimentary food provided on 5 hour flight
Your crew was so so so wonderful Only thing sound be great if you kept some phone chargers and converters rest 👌👌👌👌
The speakers were way too loud. Music was played during boarding too. This noise could've been avoided.
I had a great time flying with Air Canada on my 16+ hour journey over to Korea. The food was wonderful they had all kinds of options. Keep up the good work Air Canada I will most definitely fly with you again.
