The crew, Very attentive.
Took 2 standbys and much time in “service” lines to get another flight. Added six and a half hours to my day
The customer service was disgraceful. Air Canada has set the bar very, very low.
When I bought the ticket I thought it was air Canada but it was air Canada rouge so no food no entertainment tried to download air Canada app but took about an hour to get 10 percent done so flew with no entertainment no drinks no food nothing. Boarding was a pain had a three year old also had to pay extra 50 dollars for my baggage. Typical air Canada nonsense. Would not use them again.
Always late, overall service is appalling. Only reason they are around is due to protective policies of the Canadian government
Nice short flight. Houston is easy to navigate. Staff were friendly.
They didnt want to board my twins and I early so we blocked the aisle as i got them sorted. I had to sit over the aisle from my children as it was a 2 2 seating but the staff didnt seem to pursue where their mother was even though i was 1 row back. They didn't need me but i thought they should have at least enquired as to where the parent was of 2 11 yr olds. They were also curt trying to rush us off the flight as my daughter was trying to locate a lost item as we arrived. She has limited sight and we need time to get off and to find things.... given she has lost an iPad, and very expensive reading glasses and other things on the trips that span 24 - 36 hrs.
Food was quite good
the plane was Hot! So hot we couldn't use the blankets. The staff in Tokyo did not want to let me and my twin 11 yr olds board early. We need extra time to be organised and in our seats for a very long flight. If not we block the aisle. And that is without consideration for the fact that my daughter has limited sight so needs my help and it takes time. I was disappointed that they didnt come through the cabin from time to time with snacks as most airlines do on long haul flights.
Comfortable seats, excellent entertainment system (although lack of movie choices this time around), crew is attentive as usual, and the food is not bad for airplane food. Smooth traveling.
If anything, it was simply the lack of movie choices but I guess it wasn't a good year for movies.
The airline was late in arriving for my translate flight but when I got to the airport in Narita everything was taken care excellent ground service
The flight attendants gave me the most beautiful hospitality hope you keep up the good job this was my third time around using ANA
The crew is attentive and kind, the promptness is the airline, they aren’t afraid to serve you top notch food and dessert
The only thing that soured my trip was on the way back, it was a passenger who was just way overboard disgusting. First of all he takes off his shoes and then his socks and crosses his legs so his barefoot is right next to my tray table. Then he proceeds to unbutton his pants and unbuckle his belt. Reaches down into his nethers and takes a good whiff of his hand. This passenger continually kept encroaching into my seat, either sitting on a portion of my leg or putting his shoulder over my shoulder, even at one point used me as lean on. It was a 9 hour flight of misery... I was definitely uncomfortable for majority of that flight due to the passenger in 40A on flight NH176
|Flights Arrive in||Portland|
|Flights Depart from||Seoul|
|Airlines||Air Canada, ANA|
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