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Pros: "plane was not full. I had an empty seat nextto me."
Cons: "late departure. very long walk from the gate to the luggage carousel."

Pros: "Crew"
Cons: "If iris on time"

Cons: "Free food and blankets"

Cons: "We never made it, missed our flight we are flying backwards to get home, airline didn’t provide hotel, they did Uber. And flights back home. So silver lining I guess"

Pros: "Awesome staff and plane. I Miss virgin!! well done to Alaska for keeping the spirit alive."

Pros: "Everything was great"
Cons: "Nothing"

Cons: "Flight was late!"

Pros: "First time with Alaska but from today on, me and my bf love Alaska Airlines!!"

Pros: "Crews were helpful. Flights were on time. Snacks were good."
Cons: "The screen says to Portland but it was actually for a Los Angeles flight. I almost boarded in the wrong flight."

Cons: "Tsa precheck was not added to my ticket and the service desk was not able to add it in time before they closed the tocketing system. Very frustrating because it was configured correctly online."

Cons: "No snack was offered"

Pros: "The staff were friendly. Boarding was quick and easy. Flight was on time."
Cons: "Old flight with no entertainment. Flight attendant bumped elbow every time he passed by."

Cons: "I put my bag on recheck at SFO and had four hours before my flight to Portland. My bag did not show up. Not sure who screwed that up."

Pros: "The plane was late in arriving and we were hard pressed to make our connecting flight. A stewardess made an announcement requesting everyone without a connecting flight remain seated until those of us with tight schedules got off. Most everyone was courteous and waited. Thus we, and many others, were able to make our connecting flight. We really appreciated the assistance."

Cons: "The idea for tablets as in-flight entertainment is one that I hope does not gain too much traction."

Pros: "Good service"
Cons: "Delay on runway"

Pros: "The crew was amazing! Nicest flight attendants"

Pros: "The in flight cookies were deliscious"
Cons: "I arrived to my gate about a half hour before boarding was set to start. An employee greeting me recommended I use the restroom because the gate was down an elevator and in a portion of the airport that did not have accessible restrooms or food options. She cautioned against returning late later than ten minutes before boarding. I returned about ten minutes before the scheduled boarding, only to be told there would be a delay, which wouldn't be an issue except that it took over an hour and sounded like a standard, foreseeable safety process due to the plane being out of the country prior to our flight. Then we were shuttled to the plane on a frigid bus, which at one point stopped so suddenly several passengers and baggages were sent to the floor. And then, after finally taking off, the in flight wifi did not work. After landing in Portland, there was a 45 minute delay because "a vehicle is parked in our gate." Ultimately, we flew safe and sound, but the discomfort caused by the cold bus transports, poor bus driving, foreseeable delays, and a parked vehicle was really unacceptable. After this experience, it will be hard to choose Alaska Airlines in the future."

Pros: "The staff was super friendly and the plane was new. It felt brand new."

Pros: "Smooth flight lovely flight attendant"

Cons: "1 hour delay. I asked. Front desk said it was due to sfo fog. Me: Isn't it 2017? They have radars now; I have flown from Boston under severe snow storms. Yes. I have."

Pros: "Staff was great, loading and unloading of plane was swift"
Cons: "There's absolutely no way to be comfortable flying while fat and wide unless you have first class seat money. WHY DO THE SIDES NOT GO UP? I had a hard plastic seat divided lodged in my outer thigh with no hopes for comfort for over an hour, I cried from the pain."

Pros: "Hard to find much good to say. The flight crew did their best on a packed flight."
Cons: "The boarding in sfo was horrendous. I finally made the flight with 5 minutes to spare. No room for my carry on so stewardess helped (?) and stowed for me. My bag was supposed to be available in Portland but was not. Alaska personnel couldn't find it and I was told to board my last flight to Bellingham and it would be on the flight. It wasn't so had to file a claim in Bellingham and it arrived about 12 hours later. How do you lose carry on???!!"

Cons: "the meanest most rude racist hostess ever! her insinuations and degrading way of speaking to me left me speechless. i will file a format complaint and might even take it further."

Pros: "On time, plenty of carry on space, nice attendants, no stress."

Pros: "appetizer plate and the service by the wonderful flight attendant Kristy. she was very friendly, kind and generous. 5 stars to her. thank you Kristy!"
Cons: "n/a"

Pros: "The crew on the flight was very friendly. Pilot was very informative."
Cons: "Flight was relocated to a different terminal."

Pros: "Service was solid. I liked the $12 voucher to use at the airport while waiting for 2.5 hour delayed flight."
Cons: "2.5 hour delay"

Pros: "By far and away the kindest domestic service professional musicians and their unique flying requirements-thank Y'all for being so kind!"

Pros: "Wine flys free is amazing!!!"

Pros: "Service was excellent as always. I was cold and reluctant to say anything. Seemed like lots were asking for hot drinks and bundled up so the stewardess asked the pilot to crank up the heat. (No one had requested this!) At that moment I realized, many of us are afraid due to recent things on the news. I am a frequent and long-term traveller so if I felt it, you can be sure others do too. It is an industry problem, not your fault, but Alaska has to address it. Even if people don't know that they are angry or afraid, they are going to be reactive--aggressive or passive and/or resistant.... I would encourage you to bring the issue to the surface and remind your travellers on every flight that they can expect excellent service, pleasant responsiveness. Say something or do something that gets at the idea that the Alaska staff is protective of each passenger. One idea would be to have the stewardess remind people of the call light and encourage passengers to use it if they have any questions or concerns, or come see them in the back when it is safe to leave the seat."

Pros: "Fast and friendly"
Cons: "No complaints"

Pros: "On time, friendly staff, clean plane"
Cons: "Slow drink service"

Pros: "Lots of leg room!"

Pros: "The prices were decent and the personnel at the airport check in counter were friendly and helpful. The flight was short but it was nice to have the seat-back chargers to recharge my phone."
Cons: "The onboard crew seed a little stiff. They were very selective - the two flight attendants in first class & coach - with whom they greeted good morning / hello. I watched this from my seat in disappointment. I needed to ask for a seat extender as I'm currently recovering from surgery and needed a little room around the bandages and I had to ask several times even though there was not a lot of pre-flight activity. They were standing around in the aisle. I make note of this type of behavior because I fly frequently for work on a variety of airlines and this is my first experience with Alaska Air."

Pros: "I was checking in in a fluster and trying to attach my bag tags. A agent came over and helped me (for some reason I had taken the entire sticky back off ha!) and then he took my bag for me right from the kiosk. I was super impressed"

Pros: "The crew were very kind and helpful."

Cons: "I was asked to change seats twice. The first time before we boarded, to accommodate a family. That was totally fine with me. Then I was asked a second time as I was boarding to accommodate a couple. Of course I agreed again, but it was a little much."

Pros: "Overall a good flight in and out"

Cons: "plane didn't arrive on time, missed flight"

Pros: "Free wi-fi and movies on own device on the way from PDX-SFO but it did it work as advertised on the way back."

Pros: "I lost the flight!!!"

Pros: "My flight was timely and the crew were kind."

Cons: "No complaints:)"

Pros: "Friendly, professional flight crew. Enough leg room."
Cons: "Nothing, it was great"

Pros: "I arrived early"

Pros: "The gate was easy to find, the staff was sweet, and we arrived in Portland within an hour and 15 minutes!"
Cons: "I wish they gave better snacks than pretzels."

Pros: "Everything was great."

Pros: "I liked that we got there on time and everyone was nice."

Pros: "Arrived in PDX 15-20 minutes early."
Cons: "Social distancing on the seats"

Pros: "Crew ok . Seat not so comfy"
Cons: "Food"

Pros: "súper comfy and got a seat upgrade due to my status so i looove delta. always on time and super friendly staff awesome.!!!"
Cons: "snacks"

Pros: "It was ok"
Cons: "They lost my suitcase. Now I have to wait a day or two and they won’t sent it to me."

Pros: "Easy, fast boarding. We arrived early too."
Cons: "N/A"

Pros: "Flight was on time; captain was clear and funny."

Pros: "New Boing 717 aircraft. Short flight time. I needed and got very good special assistance."

Pros: "everything except in flight internet."
Cons: "Gogoinflight hasnt woked as it said it would on any flight on any airline for a year."

Pros: "We were two for two on not being able to understand the gate agents announcements. Please keep in mind that not everyone flies frequently. I'm convinced that the routine of the job blinds both the TSA and airline employees to this fact. Clear and concise instructions would be great, regulars will continue to ignore you. So no harm, no foul."

Cons: "nothing"

Pros: "Crew was very good and nice on the flight"
Cons: "Flight terminal was changed about 30 to 45 minutes before boarding Flight was delayed due to AC problem Configuration of the plane was terrible. Little leg room but the windows did not align with the seats so a window was shared with two rows making it challenging to open or close a window without disturbing the passenger in the other row with whom the window is being shared. No charging outlets in the terminal or on the plane. Plane had no food to offer for purchase. Expected better from Delta."

Cons: "Smooth"

Pros: "I love Delta. The crew members were very safe, courteous, and efficient."
Cons: "N/a"

Pros: "The flight attendants were very helpful and been nice."
Cons: "I didn't like that my delta studio screen did it work. I had to find other ways to pass the time for 5 hours"

Cons: "Kids yelling"

Pros: "Availability of flight. Quick flight, on time. Signage at PDX is good. Easy to find where you need to be"
Cons: "Layover, confusing mob line at checkin."

Pros: "Availability of flight. Quick flight, on time"
Cons: "Lay over"

Cons: "Connecting already departed. Scheduled on the next flight."

Pros: "The USB connection at my seat worked; it often does not, so this was an improvement. The turkey sandwich was moist and delicious."

Pros: "Efficient boarding and helpful flight attendants"
Cons: "I was sitting in a "Delta Comfort+" seat in an exit row. The extra legroom was nice, but the tray table was so far forward I could hardly reach it, and there was no armrest on the window side. The seat covers appeared to be heavily worn, with tears and padding falling out in some places."

Pros: "The entertainment was good and we didn't get charged for the blankets, as in other airlines, though it would have been nice not have needed them, the plane felt colder than 70 degrees!"
Cons: "Longer delay occurred when another passenger got into an argument with staff. It took soooo long for security to come to fix the situation so we could continue boarding. We were also packed in like sardines. I would pay more for more room, though business and first class are available, they're way too much."

Pros: "Staff friendly,efficient and courteous. On time. Different snacks. Prompt service. Power source each seat worked."
Cons: "Gate area for flight change filthy. LAX gates 31-38. Garbage overflow with no seating. No entertainment option on flight."

Cons: "Zero communication to the passengers as to why we were delayed for almost an hour sitting on the plane"

Pros: "They did fly.... finally"
Cons: "Missed connection to Bangor. Had to overnight in NYC. Substituted smaller plane for this transcontinental flight."

Pros: "The flight attendants were very attentive and available."

Pros: "Good snacks and movie selection. Seats were spacious and comfortable"
Cons: "Delayed flight, confusing boarding, and not the friendliest flight attendants"

Cons: "No trash bag in my seat for puking or bubblegum"

Cons: "Boarding in LA was. Mess"

Pros: "Staff was friendly, and we got there safely"
Cons: "Really wished we had tv's like we had on our flight to SLC. It really helps with those who have anxiety to distract their minds. Wifi is expensive therefore I chose not to use it"

Cons: "Late"

Pros: "First class crew was great! Smooth ride, arrived early"
Cons: "Lunch option on LAX-AUS wasn't that good (chicken salad or meatballs), also was pretty sparse on the meal itself compared to other airlines"

Cons: "Overcrowded terminal, last minute gate changes, poor signage and confused staff."

Cons: "2 hours delayed"

Cons: "I was starving because of my short connection time and couldn't have lunch - wanted to eat something solid and they just had boxes with fruits and cheese."

Cons: "Delayed four hours"

Pros: "Seating was nice...comfortable. Lighting was good, captain wasn't too chatty :)"
Cons: "This flight attendant was just terrible. Wish I could remember her name for this review... She had about half of the First Class cabin offended as soon as meals started getting served - I didn't see ANYONE around me that got what they asked for, and then when people stated the issue, she didn't respond very well. I tried to take things in stride (first world problems?) but it is a bummer to pay extra for the first class treatment and then to not have that great experience, especially on back to back 5ish hour flights."

Pros: "Food was OK, ice cream at mid-flight was my favorite thing. I liked the choice of movies. Drinks are also good but why not include pure cranberry juice? It goes great with vodka."
Cons: "Boarding is ridiculous. Everyone who is not some kind of VIP is asked to line up and is treated like cattle. 5-feet tall woman holds above her head a sign with the zone currently boarding. Nobody can hear or see anything. Why not use the big LCD displays at the gate??? In the plane they had to restart the computer system as some TVs were not working and it took longer than they said. Toilets were kind of stinky and I could smell them from my seat on row 26. Blankets are way too thin for the blasting AC."

Pros: "I always have a great experience on Delta! Thank you"

Pros: "Flew delta a few days ago and this wasn't an issue but you've gotta do better on the wifi and tv front. Part of my decision to fly delta is entertainment."
Cons: "Wifi was too slow to stream (audio only) a live sporting event. No satellite tv for the entire flight with no announcement - I had to ask the crew twice what was up."

Pros: "On time...great service!"
Cons: "Seats were a bit narrow."

Cons: "Usable to hear gate agent announcement in LAX"

Pros: "We barely got on the flight."
Cons: "The boarding "red shirt" saved us. We are a band on tour and thanks to her we made the gig"

Pros: "Crew was stellar, very accommodating."
Cons: "Food was WAAAAY to salty. Needs some more flavor than just salt sad to say. Would be nice to be offered an entire can of soda not just a cup full of ice and a tiny amount of liquid. Charging for exit row swats? Cmon.... I'm 6 foot 5, why should a 5 foot 115lb woman get all the extra leg room but I canot?"

Pros: "crew was very respectful and kind"
Cons: "Flight was moved to a different gate, then delayed. We were given the absolute last seat in the plane that could not recline- not the seats I had selected before hand."

Cons: "For the second time in one day, my seat would not recline!!! Very uncomfortable for an even longer flight than the first one!!"

Cons: "1. Boarding order is not by seating making boarding very inefficient 2. Carry on bags were mandatorily checked at the gate when there was plenty of overhead bin space."

Pros: "Attendants were cheerful and extremely courteous."
Cons: "Legroom but that's because we can't afford 1st class. Hahahaha"

Pros: "Delta provided a superior experience!"

Pros: "I liked the free entertainment"
Cons: "The fact that I can't afford first class."

Pros: "Worst experience ever."
Cons: "While my experience with Virgin Australia was good, I will not book with them due to the co-share with Delta Airlines. I missed my connecting flight from LAX to JFK due to additional security screening. As such I was advised to head to the Delta terminal to be booked onto the next available flight to NYC. After waiting over an hour in line to be seen by a staff member, I was told that they couldn't change my ticket as it was a Virgin flight. The same staff member didn't seem to even understand the concept of 'co-share', and also told me that because I booked through Kayak and not Delta that they could not help me. This makes me think that booking through a third party is a risky move. I was told there was absolutely nothing she could do, and that I would have go to a Virgin Australia Counter. This involved taking all of my luggage from Terminal 5 - all the way to Terminal 3. I was assisted by Virgin Australia, where they apologized for my experience, and confirmed that it was Delta's responsibility (and that they were capable) of rebooking my flight. Virgin booked me onto a later flight, but I still had to walk back to Terminal 5 (Delta) to give them my checked luggage. I was once again told that I didn't have the right ticket (details listed Virgin and Delta flight number - so this was way too confusing for them). Finally they printed my a boarding card and took my bags. I then ran through security and to gate in time for my flight. Flight was fully booked, due to a many people no doubt experiencing the same thing. Food was awful. Was a big step down from the Virgin flight in every aspect. There was not a single Delta Staff member who would even try to understand or be helpful. I will never fly with Delta again."

Pros: "Flight was fine"
Cons: "3 hour delay sucked."

Pros: "The crew was generally nice to me and my emotional support animal (dog). The people checking in my bag were friendly."
Cons: "If you are traveling with an emotional support/service animal-make sure to include the breed and approximate weight of the animal in the "additional details" on the online form you have to fill out. They don't ask those questions but then need it to process the request. Call times are 90+ mins."

Cons: "Other than back to back late flights it couldn’t get any better."

Pros: "The crew was pleasent and brought me an OJ when I requested even though they had finished serving."
Cons: "There is ZERO leg room! I am not tall, I maybe had 2 inches to the seat in front us. The recline is a joke, not even 2 inches. Cannot reach bag under the seat due to no room!!"

Pros: "There was no food or entertainment, but that wasn't expected. Why can't we put NA for those items in the ratings?"

Pros: "The pilot let us know what states we were flying over"
Cons: "It was hot in the airplane. Very little air was coming through the vents. There was no leg room and we were all cramped. It felt claustrophobic."

Cons: "Flight was delayed over an hour, then the pilot circled town for another half hour above portland, so we were 1.5 hours late for a 3 hour flight"

Cons: "My knees knocked into the sweet/ no legroom"

Pros: "Everything was easy."
Cons: "All the extra charges for luggage and seating. Total rip off! Not flying with Sun Coutry next trip. Very disappointed."

Pros: "Staff were nice"
Cons: "SunCountry has clearly moved into the cattle car airline category. Most uncomfortable flight I’ve had in a long time."

Pros: "Crew was excellent"
Cons: "Seats are uncomfortable and small."

Cons: "Flight was severely delayed causing me to incur additional travel expenses and diminish the time at my destination with family. Additionally when I found other flights on multiple airlines that would help me keep my plans on track, Sun Country would not entertain any of it. Their response was they do not have partnerships with other airlines (a common practice when I have travelled, United, Delta, and the delay or cancellation is their fault) What kind of airline or company squanders such an opportunity to not only put its best foot forward, but doesn't work with their fellow business community."

Pros: "Plane was nice and magazines good. Crew was efficient and got beverages to us fast"
Cons: "Paying extra after purchasing ticket for seat “upgrade” , late boarding and man in front of me reclining seat into my lap . Keep bumping my reading material as I read. Aisle width also narrow. Was constantly bumped as people passed to get to bathroom"

Pros: "We enjoyed the entire experience"

Pros: "Direct flight"
Cons: "No snacks stingy on the drink and carry on baggage fee"

Cons: "Didn’t like paying $25 for each luggage. Didn’t assign our seats together. No entertainment, no complimentary snacks. Assigned seat belt faulty."

Cons: "the baby next to me"

Pros: "That I got to my destination safely and on time."
Cons: "There were two people working Sun Country desks so I almost missed my flight. Flight attendants were cranky. No food offered and I don't think they recycle. No blankets offered anymore and it was very cold. Worst thing - I jumped through all the hoops so my small bag could be carried on instead of checked, and I then had to pay $40 to carry on instead of the $25 to check."

Cons: "Baggage fee for carry on"

Pros: "Very smooth professional and affordable"

Cons: "Took over an hour in the baggage check line in MSP Not a smoothly run operation!"

Pros: "The plane wasn’t full so there was room to stretch out."
Cons: "The plane was 2 hours late in taking off - no problem for me but I’m sure there were others who may have missed connections or had relatives/friends inconvenienced by this delay."

Cons: "paid too much for this flight for how terrible it was. not even sure why i fill out these survey's, Sun Country doesn't do anything about my complaints or even send a follow up e-mail."

Pros: "Staff were great."
Cons: "Drink choices advertised were no longer available for either flight"

Pros: "The lack of free food."
Cons: "The name of the airplane. Next time they should give it a name like The Jolly Roger."

Pros: "Good prices, nice staff"
Cons: "Way too hot on the plane. THE WHOLE TIME."

Pros: "Had a great flight, on time and no issues."
Cons: "Had problems getting checked in from home but easily resolved at the airport."

Pros: "Spacious plane, seating was comfortable, clean, attendants were very helpful and the Terminal as well, they went above and beyond to assist me."
Cons: "No kiosk Main entrance at PDX"

Pros: "Crew was great! It was a great price for a direct flight."
Cons: "Gate agent /check in agent appeared grumpy. A snack would have been nice."

Pros: "I reallly liked the comfort. Plenty of room in overheads even though the fight was full. Crew delivered right away and provided good service. Great comfort."
Cons: "No wi-if and too expensive for the quality of the video players. No healthy food choices."

Pros: "on-board entertainment option of hand-held device for movies and tv, though I didn't use that."
Cons: "I was sleeping so didn't have food/drink, can't comment on that aspect"

Pros: "I really appreciated the maturity of the flight attendants. They were extremely pleasant, poised, and helpful. Experienced. They made the flight most comfortable. The seats fit well and were not so cramped, like other airlines I've travelled on. Kudos to Sun Country for hiring older employees and making travel pleasant again. Greatly appreciated. As a result of this very good trip, I have recommended SunCountry to several people. Keep up the good work"

Pros: "Never had a bad experience on Sun Country. Had plenty of horrible experiences on the majors (talking about you, Delta and United). Pleasant flight, nothing fancy. Unlike Spirit, there's reasonable leg room, and your seats actually recline."

Pros: "Plane was prompt and on time. Crude was friendly and accommodating of snack requests. Overall a nice experience."
Cons: "Price could always be better but this was a pretty good deal so this isn't really an issue."

Pros: "Overall it was mostly a good experience."
Cons: "We were skipped for a drink refill and it's always annoying to have a cup with mostly ice."

Pros: "Mostly on-time. I got TSA pre-checked, no hassle with the shoes & little bottles of liquid. I swapped seats with an unfilled seat, giving more room to the family originally beside me & myself as well."
Cons: "No Diet Dr. Pepper in Terminal 2 (Hubert Humphrey) airport"

Pros: "Smooth flight, early arrival despite a late departure."
Cons: "No peanuts? :)"

Pros: "Things were on schedule for the flight so got to my destination on time."

Pros: "I like the customer service and the refills on the drinks. Threat was the best."
Cons: "N/A"

Pros: "My husband and I got to sit together/ everything was on time/ everyone was polite"

Pros: "Overall, everything was fine. Can't rate food, crew, entertainment because I didn't use them. You really should have N/A ratings so I didn't have to rate them all 1 star."

Pros: "Liked that it was direct flight"
Cons: "Made reservationn on February for flight in June. No seat assignment until I approached boarding area and attendant took my boarding pass and said i would be assigned seat. I was asigned seat and was able to board in advance of geneal boarding but I don't understand why seats are not able to be chosen when reservations are made that far in advance. Price of adult beverage higher than other airline I frequently use."

Pros: "excellent flight--On time."

Pros: "1st class is solid....warm cookie...yum! Great service!"

Pros: "Width of seats and the leg room."

Pros: "I was running late and they accommodated to me. I didn't get food or use the entertainment on the flight so that is why they are ones."

Pros: "I seriously really like your crew."

Pros: "The crew was very responsive, attentive and kind. The pilot kept us informed as things caused delays. I lucked out and got a seat that was close to the front of the plane, even though it was in the middle. I was expecting to have no free beverages including water and thought there might not be food service at all, but there was. I got a good price for round-trip, non-stop flight."
Cons: "The check-in process was anxiety producing. I'm used to getting an email reminding me to check-in. When I checked in online I went all the through the process including picking a seat and paying for one bag. At the end it told me there was an error and I was not checked in and would have to check in at the airport. When I called the airline the person was informed and helpful. However, I learned that i should arrive 2 hours before my departure time and that the check-in desk would close 45 min before the flight and I would then not be allowed to board if I had not checked in (even if I was standing in line waiting). It was alarming that I learned this accidentally. Finally the flight took off late and there were many empty seats, but the crew did not inform us of that."

Pros: "Comfortable seats with lots of leg room and friendly flight attendants"

Pros: "Non stop flight Nice crew Good pilots"
Cons: "No Wifi No place to plug any devices in."

Cons: "Paid for baggage via Kiwi. Airline did not receive baggage reservations, paid for baggages again @ airport."

Cons: "The additional fees for everything."

Pros: "Attendants were very nice"
Cons: "No leg room and need more food, boarding took quite a while and got out seat placements wrong twice"

Pros: "Delayed. Lost bag. Horrible service. Hidden fees. Will never use Frontier again."

Cons: "Plane was too hot"

Pros: "Nothing!!"
Cons: "Flight was delayed 2 hours to start. Airline refused to give a reason! Finally it was operations. Then first officer times out, another 2 hour delay and instead of being proactive and having a Captain standing by because he was heading to time out we had another delay. Frontier has terrible gate agents who don't care. My flight that was to arrive at 10:55 PM arrived at 3:30 AM so I lost a day of work, had to cancel a meeting and lost an entire day because of Frontier's operations? Sounds like a poorly run airline who touts being low cost who nickel and dimes me to death. I WILL NEVER come back."

Pros: "Flight was on time, boarding was efficient"
Cons: "Uncomfortable seating, too crowded."

Pros: "Price"
Cons: "Paying to carry on luggage."

Pros: "Not much."
Cons: "The cost of the carry on luggage was close to the same as the cost of the flight. I do not appreciate that level of surprise extra cost, as it was not highlighted at the time of purchase! When we decided to save $5 per piece of luggage and check our bags, the check in attendant threw our bags onto the conveyor belt haphazardly with little regard for what may have been in them. The seats on the plane did not recline and were very uncomfortable. I am very dissatisfied, and will avoid flying with Frontier Airlines in the future."

Cons: "Arrived well before the flight to check bag which I paid $35 (highest rate for check in bag yet-compared to other airlines). Took over an hour to check bag as there was one person checking bags at DIA. The other employee was assigned to the customers who had paid a premium fee. Many of the customers left the long lines and went to curb side to check their bags. When I arrived at gate, flight was delayed. I got on the plane and into my seat. Unfortunately, I was not paying attention and sat in 8F, not 8E. There was a woman and her daughter who came on late and they gave 8E to the daughter. Moments later a woman, came and asked me to show my boarding pass. I took out my phone but forgot I had switched it to airplane mode as we were due to leave. In a full flight, the woman (Robin), started telling me that I was on the wrong flight and that I was on the later flight. I couldn't bring up my seat assignment because I was frazzled and embarrassed as she insisted I get up and leave with her. I thought we were going out to check my assignment, but when I got out to the gate, I realized that the plane was leaving. Robin and the crew realized they had made a mistake and told me the only thing they could do was get me on the 10 p.m. flight out of Denver. Never have I been treated so poorly. All someone had to do was ask my name which did not happen until I was totally humiliated as I struggled to get off the plane and was out at the gate. I was reimbursed my flight and was given a check and a $15 voucher for dinner which didn't cover my dinner. I took the later flight and arrived home at 0100 a.m. My husband had to come home from the coast (2 hour drive) to take care of our dogs who were waiting for me to come home to feed them and get them out of the heat."

Cons: "I ended up paying over 180% of my ticket price for this trip because of extra fees. No thanks, Frontier. I'll fly other airlines where the cost of the trip is clear from the start."

Cons: "i did not receive the option of a beverage. I sat in the rear of the plane, and by the time the crew was near me, there was not any more time to allow the option of a beverage."

Pros: "The flight left on time and arrived early."
Cons: "I didn't like that I had to pay for a carry-on and a seat assignment. And then to find out when on board, that I had to pay for any snack or beverage. Good thing I had a water in hand. I had flown Frontier many years ago when I received good service. This flight was just transportation....not a service oriented flight to get you to return. Also, we waited for 1/2 hour at baggage claim for our bags to finally appear..."

Pros: "We arrived early!"
Cons: "The $20 in extra charges for the most uncomfortable seats ever. I was also never made aware of the extra charges for carry on items. At least be up front about it. Made my round trip ticket almost $100 more in fees."

Cons: "Added cost just to get a window seat, carry on bags, and all food. Won't fly them again if I don't have to."

Pros: "The attendants made sure every one was comfortable before the flight took off, after the doors were close the offered open seats to customers that looked a bit crammed. They were very accommodating. I didn't eat any food, but it smelled amazing. I would definitely suggest Frontier to any one flying I know I will be booking with them again."
Cons: "The chairs weren't the most comfortable, luckily it wasn't a long flight. Is a bit much for checked in baggage. I understand charging for extra luggage but the first checked bag should be complimentary."

Pros: "Smooth flight, arrived early, fast boarding pricess."
Cons: "Everything was fine, no foodand only water for free, which was expected since rates are so low. So low score is only due to N/ A not being an option to rank."

Pros: "very social and fun crew"

Pros: "The crew was pretty friendly - friendlier than the other Frontier crews we had."
Cons: "Delay after delay after delay. Took us TWENTY extra hours to get home. Missed work and caused huge inconvenience to family and friends. Terrible airline, terrible experience."

Pros: "Nothing"
Cons: "Seats don't rcline, extra fees for seat selectin, carryon,food or drink, dirty plane, bored and slobby cabin personnel, late."

Pros: "inexpensive, on time, no BS. the bag check fee sucks, but even with that cost, to Denver the flight was much less than closest competitor."

Cons: "We had to wait an hour and a half waiting for a gait ot open for us. It was not very nice with an infant who was ready to get off the plane."

Pros: "The price is deceptively low. I avoided extra charges by not checking in until I was at the airport where a seat is automatically assigned and had all my clothes in one messenger bag. Avoiding interaction with their systems, last minute checkin, and one non-backpack/suitcase worked. It is like allegiant air = not clearly representative of costs."
Cons: "It was all about purchases. I thought I might get charged for a cup of water, but I was not. She said there are no refills. I could have insisted but I did not."

Pros: "Leg room!!! And my flight arrived early."
Cons: "No one informs you of all the charges that will be tacked on... Your seat, leg room, carry on. The staff were awful both ways. No one ever came back to my seat after their first round- so I had to get up and find a place to put my trash. The staff were completely unfriendly. The flight might be cheap- but you have to deal with subpar employees!"

Pros: "Overall it was a good experience. The crew was very nice and attentive to my needs. The boarding process was very smooth."
Cons: "The seats don't recline and since this was a night flight that was a drag. The tray table is not big enough to really work so with out being able to work or sleep it was not conducive to being a great experience and there was no free radio. So I rated the entertainment as boring. The reason I said the food was poor was I didn't feel like $2 for a Diet Coke was a value so I had water. The water was bottled and good so I went up to a mediocre."

Pros: "The much improved efficiency of TSA. The line was long and it MOVED. I was very relieved, as this was the part I was dreading the most. Also appreciated how close the gate was to the main terminal. It was a short walk. Another pleasant surprise. Using the internet to check-in and obtain a boarding pass was also quite easy (remember I have not flown for a decade). All in all my experience was not nearly the painful ordeal I expected and I might not hesitate to fly again because of it."
Cons: "The cabin was too tightly packed. A claustrophobic would not be able to endure. I had a window seat which I paid to select and reserve and I am glad I did. Worth $17. I had to use the bathroom for the entire flight but did not want to navigate extracting myself from my seat."

Pros: "On time"
Cons: "Prices of beverage and snacks"

Pros: "Everyone was friendly and made sure the flight was smooth."
Cons: "All the charges after booking the flight. No complimentary drinks during flight."

Cons: "The flight was delayed. The staff on plain was very rude. Couldn't even get a glass of water. Very poslor customer service. While in Minnesota there was no one at the ticket counter. They finally showed up 30 min before my flight. Then that plain was delayed as well for some odd known reason. This would have been the work at trip I've had taken. Was told I would be comoed a flight and when trying to hook another ticket they well now let me have what they had told me."

Pros: "Once we were up in the air everything was fine."
Cons: "Waiting in the plane for de-icing and then in line on the Tarmac for take off took over an hour. Not impressed."

Pros: "Flight was on time and the staff was friendly and helpful."
Cons: "We felt Frontier used the old "bait and switch" routine on us. We weren't aware to reserve a seat we had to pay an additional fee. We also were not informed that even one checked bag would cost us extra. Last, the baggage charge from Denver to Portland was $40 for one bag but on the return trip it was $30. Did we get ripped off in Denver??"

Pros: "No frills flying but it was fine. It was completely clear at booking and online check in that it costs for carry on bags."

Pros: "I thoroughly enjoyed how cheap my round trip flight was from Minneapolis to Denver. Crew was friendly, considering it was a late night flight as well, I rate them a 9/10."
Cons: "Not much room for the cheap seats, as to be expected, with no option to recline. No entertainment and food/drinks were a little spendy."

Cons: "flight not being on time !!!!"

Cons: "From the inappropriate and unprofessional threats of the flight attendant to the up-charges for everything, this is truly the worst airline out there. Never again."

Pros: "Nothing"
Cons: "Canceled flight for weather. Stayed on line for 30 minutes to talk to someone who couldn't rebook me for a week and gave me a number for the airport desk so I wouldn't have to drive there but that number circled back to the one I just called, so I drove to the airport where no one was at the desk for an hour and again couldn't rebook OR give me a refund. Back home then for more calls. Entire trip was cancelled and ruined. Never have been treated like this by reputable airline where I could have been rerouted or offered a next day flight or switch to another airline."

Pros: "The flight was on-time and the crew were friendly."
Cons: "I think your new baggage fee structure is deceptive and really annoying. I know many airlines are charging for bags now in order to keep the "listed" price of tickets lower, and I feel like it's a huge inconvenience to have to research baggage fees for each airline when shopping online for tickets...especially when it comes to CHARGING FOR CARRY-ON. I will probably not fly Frontier any more. I used to like you guys a lot, but now with your new policies, I distrust the airline and feel manipulated."

Cons: "I paid an extra fee to pick my seat. When I boarded the plane the flight attendant informed me that they gave me seat away to an infant because the mother wasn't aware that she couldn't put a car seat in a isle or middle seat. How is that my problem? Maybe give away a seat that a passenger didn't pay for. The flight attendant was extremely rude and told me if I didn't like it I could take another flight. How about you put that baby and irresponsible mother who failed to read the fine print on another flight?"

Pros: "Entertainment? I mean I guess the safety briefing was good. I've seen better, but not much."
Cons: "Listening to the safety briefing. The guy attendent's hand signals were a little behind the narrative which was distracting. Frontier will nickel and dime you to death if you don't read the fine print. I read it and made sure I only brought a personal item (a backpack) for the weekend trip. I also let the airline choose my seat - as much as they tried to convince me I'd have to ride with the luggage. Not choosing a seat, however, got me bumped off the flight home because it was overbooked and I was the last person to check-in. In the end though, they paid me $450 because I was involuntarily denied boarding. Every cloud does indeed, have a silver lining."

Cons: "Leg room and seats are terrible! Baggage fees high"

Pros: "Price of the flight"
Cons: "Seats were uncomfortable. Flight wasn't really cleaned well from previous."

Pros: "Getting there earlier than predicted"
Cons: "Turbulence"

Pros: "Great everyone very polite."
Cons: "No food, just snacks."

Pros: "Not much. Very uncomfortable seating. Lots of hidden charges."
Cons: "Did not like much."

Pros: "Price for ticket was good but then they charge you extra for everything else including a seat and a carry on bag."
Cons: "All the extra fees."

Cons: "i missed my flight and they don't treat customer really nicely"

Cons: "Same as above."

Pros: "I actually was impressed with the boarding. I got to the gate, and they were very good about getting the people on the plane promptly. It was great to get to the gate and walk right onto the plane even though we got there right with the boarding started."
Cons: "Below are a few different aspects of the trip that were not pleasant: 1. Kayak advertised a price of $49 for a one way trip from MSP to DEN on Sunday morning (Oct. 25th). When I clicked on the link, the fare ended up being $199. This was flight #333 on Frontier. When I left a message for Kayak, the response I got was that sometimes this happens, and they'll use this to make sure it doesn't happen again. This was not any sort of good, friendly response I was looking for that would want me to go back to Kayak. I don't think this was a good way to retain customers. 2. First off, Frontier never emailed our boarding passes, and when we got to the airport, 3 out of the 3 kiosks were broken that allow for self printing of the boarding passes. Hence, we had to stand in line for 20 minutes to get to the check in counter, even though we didn't have any bags to check. 3. As we were standing in line, we decided to try to get the check in done online via our phones. Once we were filling everything out online to check in, we got an error message that said it didn't get completed. Therefore we had to continue to wait in line for the counter agent. When we got there, the agent said that it actually worked (there was clearly something wrong with the Frontier website). 4. Frontier is very sneaky in the way they charge customers. Marketing a price for their fare, and then charging more for the actual seat causes me to not trust Frontier (Kayak is just as at fault for not stating this when the price is published on the site). In summary, it was a bad experience both with Kayak as well as Frontier. Sincerely, John"

Cons: "We had to pay for are baggage 40 dollars for each bag I won't be flying frontier ever again"

Pros: "The fact that it was non stop"
Cons: "The part about the flight attendants turning into cabin cleaners at the end. It doesn't engender a lot of confidence that these people are professionals who would know what to do in case of emergency, and it is insulting to them. They are serving food and cleaning toilets? And who is to say what my own standards are? I never heard that part before and it was insulting to them and to the passengers. If you have to cut corners by not getting and paying for a professional cleaning crew, why would we believe that safety is a priority and that you don't cut many other corners for a bottom line profit. And what kind of creepy crawlers were we sitting in if the last passengers had the job of cleaning the cabin sprung on them in the end ? If this is our responsibility, give us some informed consent before we get on your plane. Yuck."

Pros: "Smooth flight"
Cons: "Na"

Pros: "The airline is very efficient and the staff is friendly."
Cons: "Very uncomfortable, nothing included. Southwest is much better."

Pros: "Your staff."
Cons: "I did not like having to pay for EVERYTHING. I didn't like the the lack of staff hands-on help when it came to boarding. But most of all I was absolutely disappointed and angry at the fact that something as simple as the starter and or fuel injector, whichever it was wasnt thoroughly checked out on a pre-flight check. Whether its your procedure or not THAT is unacceptable. We were headed to the runway before they realized it and we sat still for about 20-30 mins. Which I can only imagine means that they were having problems starting the engine in question and that they were entertaining the thought of taking off if they could get it to work. If there is something wrong with an engine, regardless of the issue, there should be an immediate check by the proper crew. On top of all this I had to wait at PDX for 3 hours because the ride I had arranged had a certain window of time to pick me up and I missed it. I didn't get picked up until 10pm"

Pros: "The pilot was horrible the ride was all over, swaying from side to side, scary landing and of course the bag fees sbould be illegal"
Cons: "The pilot was horrible the ride was all over, swaying from side to side, scary landing and of course the bag fees sbould be illegal"

Pros: "Low price"
Cons: "3 of 3 spirit flights have been all late anywhere from 45 minutes -2hours. And of course, spirit nickel and dime you for everything including soda, but $3 for soda??? The last flight, pilot descended so fast and landed so violently, the oxygen masks popped out. Never flying Spirit, ever"

Cons: "Paying for my seat at a separate transaction."

Pros: "Great service. Prompt flight. Didn't get food or entertainment."
Cons: "Bought tickets from another site. Didn't know we pay for luggage, food, etc."

Pros: "The pilot was extremely nice and inspired confidence, the flight itself was smooth and uneventful."
Cons: "No leg room, the seat in front of me leaned into my face."

Cons: "We upgraded our seats for this flight and it cost us $17 on the return flight to get seats that did not recline, with the people in front of us got to recline and shrinking our upgraded seats."

Cons: "Traveling from Texas in July and the AC wasn't working properly. Baggage fees were unclear and staff acted annoyed because I questioned the fees. Not an overall good experience. In the future I will pay a little more and travel with a different airline."

Cons: "In the plane for over an hour before taking off"

Pros: "trip on time friendly staff clean plain."
Cons: "seats, no refreshments. lost my wallet."

Pros: "I got back to Portland"
Cons: "That the crew Was less than friendly, they sat and glared at us the whole flight, snapped at people if they asked questions, I don't like all of the hidden fee's your airline changes, I don't know if I'll use you again, and I do plan on a lot of air travel this year."

Cons: "This is the bolt bus of the sky...with hidden fees. Will never fly spirit for coast to coast flight EVER AGAIN"

Pros: "The crew was friendly"
Cons: "Everything is an add on and it's so crazy expensive!!! 55 for a carry on and ONLY one way?!?! You have got to be kidding me. Then they make you pay to even select your seats. I will never fly spirit again. Because of all the add ons for the "services" they provide it becomes the same or even more expensive than other airlines. At least with other airlines you get more comfortable seats and TVs, music etc and other airlines won't make you pay for a glass of water on a 4 hr flight.... Never fly SPIRIT!!!!"

Pros: "There was nothing special that was positive."
Cons: "The airline charged for carry-on bags. This made the flight more expensive than the next best option. The airline also charge for drinks, selecting ANY seat, and other items included as free by 95% of competing airlines. Kayak was wrong about this being the lowest priced flight. Essentially I was tricked into paying more for inferior service. Next time add in an additional $64 to the price of any Spirit Airlines flight."

Cons: "Spirits policies are hidden and terrible. They don't let you know about their hidden fees and it's pathetic."

Cons: "Horrible service. From checking in my luggage. From the staff at the podium. From flight attendants. Nobody smiling. The way they talk to people very condescending. I gave this airlines a try because I was more of "see is to believe" kind of person. Probably the last time I would fly with Spirit and tell my family and friends as well."

Pros: "Spirit booked the wrong flight so i took SOUTHWEST instead. Thanks a lot Spirit."

Cons: "Was in line to board and the lady in front of me had a bigger luggage bag so they asked her to pay $65. I was asked that I needed to pay also even tho my bag was a small carry on size. She said everyone has to pay for their carry ons. I used the same bag for many trips before with spirit and NEVER had to pay for it. I stepped aside and nobody else paid for theirs.. What a rip off!! I packed small to avoid that exact reason and I ended up paying $65 rants ridiculous. NEVER! EVER FLYING WITH SPIRIT AGAIN!!"

Cons: "$55 carry-on baggage fee is rediculus. Pilot came in to fast during landing and over shot the runway."

Cons: "- extra fees for carry-on baggage; please include it in your ticket fees - no acknowledgement/eye contact from flight attendant staff - no included beverage service. Outgoing flight's plane had no water (including water in bathrooms to wash hands) -seats very uncomfortable and force the pelvis to moderately posterior my tilt (increases chances for people to get back health issues-including bulging discs- from poorly designed seats)"

Pros: "I needed something to eat and drink but did not get anything."
Cons: "This is my first time taking a flight without giving nothing to drink or eat. There is room for improvement"

Pros: "Yes"
Cons: "Na"

Pros: "It was overall a safe flight. Good landings."
Cons: "I don't like that you have to playbook any and every little thing. Carry-on bag, water, the seats are extremely cramped as well."

Pros: "The crew on the flight was Great"
Cons: "The fact that you not sure if your bag will fit the requirements to be included and you pay all that extra money to find out it that it does and you've wasted $90... BARE FARE NOT SO BARE!!!! You actually wind up paying more than the other airlines.... Disgusted"

Pros: "Their honesty and the price. They tell you upfront that you are paying for a seat from point A to point B and that's it. Anything extra will Cost you. With that in mind I prepared myself to try and not receive any additional costs and I didn't. The staff was very friendly And helpful and our flight attendant was awesome and made our trip even more enjoyable. Being only 5'4" tall the leg room and seat size were accommodating and comfortable for me. We didn't pay to sit together but we checked in online at the same time and wound up sitting in the same row!"
Cons: "I wish there was a way to know where we were flying over since we were on a 4 hour flight and the scenery was exquisite! Other than that, no complaints!"

Pros: "We got back sooner than expected.."
Cons: "The staff was rude! Sign downstairs said 1 carry one 1 personal item.. so I asked at counter they told me to go to kios to get ticket... went all the way to the plane and boarding the woman says that's gonna be 100$ to board .. I had a small suitcase and diaper bag! I didn't have the money on my card and almost missed my first! I will spend the extra $20 next time to fly anything besides spirit!!"

Pros: "The food tray is so small now it is practically worthless!"

Cons: "No complimentary served even with a long flight and my luggage costs were more then my tickets"

Pros: "The crew was nice"
Cons: "Both flights were delayed and the seats were too tiny. I'm a small person at 5'3" but I twisted my knee and hyperextended my leg trying to get in those seats"

Pros: "Speed and in time"
Cons: "employees were rude lots of hidden cost I will not recommend or use Sprit air lines again really ruined the end of our vacation"

Cons: "There were so many negative things that happened when I flew with Spirit Airlines, I don't think that I will be flying with them again."

Pros: "flight attendants were very nice and the customer service at the counter was very kind when I asked for a special seat due to ailment."
Cons: "Standing in line at the counter, I observed your employees doodling around with cleaning and organizing rather than working with customers, while the lines were getting longer and longer. Also, they should vocally, and loudly announce from time to time that one needs to get their boarding pass from the kiosk, rather than let people stand in line and reach the counter only to find out that they wasted their time. Small signs are not enough - be customer friendly. I will not recommend this airline to any of my friends at this point."

Cons: "I don't like their fraudulent business plan; presenting themselves as a budget airline and charging exorbitant fees for basic services. I will never fly with them again."

Pros: "On time, new plane"
Cons: "Paying extra for everything. Lots of loud kids. Tiny tray."

Pros: "It was a horrible experience. This is also a scam airline."
Cons: "I was treated extremely bad by both attendants. They ignored me when I wanted to purchase food and a drink and proceeded to act blatantly rude to me when I walked back to go to the restroom. I will never fly with this airline again and I will spread the word to others not to fly with this airline as well."

Pros: "Times that worked for me."
Cons: "My baggage fees were as much as my flight. how can they expect people to travel without baggage. They say you can have a personal item that fits under the seat in front of you, but in the new plain most things didn't fit because the seats are even smaller. the flight was fairly turbulent without any announcement from the pilot. it was the most turbulence I have ever had."

Pros: "I got where I needed to go"
Cons: "My normal sized bag that I never gave to pay for cost me 100 this trip"

Pros: "The flight was ok and the pilot gave información At all times"
Cons: "I expierenced a horrible situación At the AirPort. First, there was nobody To help with inquires At the airport, on the line. Second, I meassured my bah which fit perfectly in the 'included' box. It said absolutly nothing about the hight, then the flight was delay for more than an hour, nobody was there for inquires, so i was late for a meeting, and when i was about To get on board, i was stopped To Pau more for my lugagge, and they wanted To charge me more. Not only that. One of the atte Santa At the counter acepted cash from another custom er even if was no permitted, and then me and my husband got threatened by Patricia At the counter that if we Kept complaining she would close the door forcing us to lose the plain. Finally we paid but we recorded the situation in our phone. We were severly mistreated and we will Not buy tickets from this company and will encourage our friends Not to buy tickets either. I have never Bern treated so bad in a airlines company"

Pros: "The price and the crew"
Cons: "Seats are extra small for width and leg room. Tray table measures only 10 inches by 5 inches...if that. I was freezing the whole time with hands on and vents closed. It might of been cheaper to check my bag then have it as a carry on."

Pros: "N/A"
Cons: "Maybe I was sleeping. I didn't get any snacks, and no other people was having snacks also. So I guess, no snacks and drinks. On my seat, I didn't even find a magazine. It was hard just sitting there and doing nothing. Moreover, I had a flight with United Airline (or American Airline maybe), they only charge 35USD for each bag delivery. But Spirit charged me for 50USD."

Cons: "seats did not recline and $55 is way to much for carry on."

Pros: "Okay"

Pros: "I liked the price, but it was somewhat difficult to see all the rules before I book."
Cons: "Rules ahead of time."

Pros: "Courtesy was exellent"
Cons: "Website"

Cons: "Unexpected, expensive baggage fees. Uncomfortable and dirty seating on flight. Would have saved money and hassle going with a more expensive ticket on another airline."

Cons: "The seats were horrible on this plane. And the 24 hour check in only saved 10.00 on my bag and we had alot of problems just getting on the website. You tell us to do it online but never mentioned to do it before the 24 hour window because the luggage prices go up in that 24 hour or window. Our luggage was never on our plane and we were not told this at check in.,so when we got to our final destination in Vegas our luggage came an hour later! Luckily there was some one from spirit at the bag claim we asked and she was able to track it down for the 5 of us who had no clue what was going on! Needless to say by the time all your fees were paid for we could of flown a better more comfortable airline for the same price!"

Pros: "The good price and straightforward process"
Cons: "The delay but it happens"

Pros: "Can't beat the price! $96 round trip from Dallas to Ft Worth!"
Cons: "Delayed 1.5 hours on the way there and 30 min on the way back. :( Not the first time this has happened with Spirit but I've been delayed on other airlines as well. It happens."