The crew was pretty friendly - friendlier than the other Frontier crews we had.
Delay after delay after delay. Took us TWENTY extra hours to get home. Missed work and caused huge inconvenience to family and friends. Terrible airline, terrible experience.
Upon approach we were suddenly deverted to Seattle. I had a few issues. Number one you could not hear the pilot so that made it worse. The lack of communication was horrible. I have been on flights when there has been clarity given a change in plans but this was bad. We sat at the gate for an hour and a half, again no real communication, the fligh attendant t hope was joking when he said there was a half a bottle left for the whole plane...much later we were served water. Announcements were made but no clarity. We were told to collect baggage at number 2. Get a voucher for a hotel. After deplann9ng about 25 of us stood in line at the customer service desk where there were two staff working slowly. Then after an hour they announced we were in the wrong place, couldn't that have been explained earlier? Once we made our way out of the terminal to the ticket count the line was all the way down the hall. still with little info we waited. We landed at the alternate airport at 945, at 130am I had my vouchers, the food not useful until the following day, the hotels were full, no one picked up the phone for the shuttle bus to the hotels. I finally elected to sleep at the airport on a bench. We had actually all been reassigned a flight on our same plane. So I am not sure why we had to wait in line all that time. Our bags were not removed from the plane an irritated baggage claim attendant told me. It was a mess. The flight the next morning was fine, short, without problems for me. united needs to work on its communications. It would have been helpful to have someone out side running the line giving out info. And at customer service they should have been paying attention to their line. Would have been helpful.
I checked in online but the doormen couldn't checkin my baggage for $25 ripoff price because my credit card wouldn't read and they didn't know how to manually enter the cc #. I currently have a severely dislocated shoulder and was having trouble moving my luggage and carry-on at the same time so he at least got me to the baggage check in line. There for some reason the usher directing people to the self-checkin kept ignoring me so I shuffled my stuff over to an empty one while he just watched. Of course the self check in couldn't read my CC. So I asked for help from the guy behind the counter and scales. He ignores me. I ask another guy for help so he waves at someone on my side of the counter but she's helping someone else and doesn't notice. So this guy gives up and walks away. Times ticking at this point so I decide to be abrupt. The woman comes to help me and i explain that i need someone to enter the cc 3 in manually. She tries for a second but apparently doesn't know how and just walks away. maybe to find someone that knows how? So one of the guys comes back and i grab his attention and tell him he needs to find someone that can enter my card manually. So he waves at another woman on my side and she takes on the task for sevearl minutes and is finally successful. That's five inept people and a half an hour later of horrible service to help a clearly injured person. Way to go United checkin desk.
After I missed my flight, the customer service attendant at station 29 (I think, maybe 39), quickly and without discussion got me onto the next available flight two hours later, which I appreciated immensely.
I've flown Alaska for decades, and I keep coming back because I'm never, ever disappointed in anything!
The flight attendants are so helpful and are professional problem solvers. The planes are clean, the flights are on time and their plane to baggage claim is so fast!!! Alaska is ALWAYS my first choice.
We had to reschedule our whole trip and last night it was delayed again. We slept at PDX on the 11th and trying the same flights last night we left Portland 3 hours late and slept at SFO.
AIRLINE travel sucks.
Sue
The $20 in extra charges for the most uncomfortable seats ever. I was also never made aware of the extra charges for carry on items. At least be up front about it. Made my round trip ticket almost $100 more in fees.
Arrived well before the flight to check bag which I paid $35 (highest rate for check in bag yet-compared to other airlines). Took over an hour to check bag as there was one person checking bags at DIA. The other employee was assigned to the customers who had paid a premium fee. Many of the customers left the long lines and went to curb side to check their bags. When I arrived at gate, flight was delayed. I got on the plane and into my seat. Unfortunately, I was not paying attention and sat in 8F, not 8E. There was a woman and her daughter who came on late and they gave 8E to the daughter. Moments later a woman, came and asked me to show my boarding pass. I took out my phone but forgot I had switched it to airplane mode as we were due to leave. In a full flight, the woman (Robin), started telling me that I was on the wrong flight and that I was on the later flight. I couldn't bring up my seat assignment because I was frazzled and embarrassed as she insisted I get up and leave with her. I thought we were going out to check my assignment, but when I got out to the gate, I realized that the plane was leaving. Robin and the crew realized they had made a mistake and told me the only thing they could do was get me on the 10 p.m. flight out of Denver. Never have I been treated so poorly. All someone had to do was ask my name which did not happen until I was totally humiliated as I struggled to get off the plane and was out at the gate. I was reimbursed my flight and was given a check and a $15 voucher for dinner which didn't cover my dinner. I took the later flight and arrived home at 0100 a.m. My husband had to come home from the coast (2 hour drive) to take care of our dogs who were waiting for me to come home to feed them and get them out of the heat.
The cost of the carry on luggage was close to the same as the cost of the flight. I do not appreciate that level of surprise extra cost, as it was not highlighted at the time of purchase! When we decided to save $5 per piece of luggage and check our bags, the check in attendant threw our bags onto the conveyor belt haphazardly with little regard for what may have been in them. The seats on the plane did not recline and were very uncomfortable. I am very dissatisfied, and will avoid flying with Frontier Airlines in the future.
Flight was delayed 2 hours to start. Airline refused to give a reason! Finally it was operations. Then first officer times out, another 2 hour delay and instead of being proactive and having a Captain standing by because he was heading to time out we had another delay. Frontier has terrible gate agents who don't care. My flight that was to arrive at 10:55 PM arrived at 3:30 AM so I lost a day of work, had to cancel a meeting and lost an entire day because of Frontier's operations? Sounds like a poorly run airline who touts being low cost who nickel and dimes me to death. I WILL NEVER come back.
Great price, picked my seat (extra charge but worth it), friendly and competent crew, on time and not one hassle.
Food choices very limited, especially when compared to the adult beverages available. It was a short flight so not a starvation issue but a few more choices would have been nice. Bring your own snack!
On board the flight was fine. The overall seating plan was comfortable
The flight was delayed due to late incoming flight. Understandable but the preboarding information was slow in coming and not very precise. It was clear to the Virgin America team that the flight was going to be delayed to Portland by 30 minutes long before they thought to inform those waiting to board of any delay. This was more of an inconvenience because this was a late evening flight pushed into late night arrival.
flight was canceled last minute, no other available flights to get me to my final destination until over 24hrs later. customer service on phone was not able to offer us any type of compensation for such an inconvenience. i ended up having to pay $100 more to travel with a different airline, hotel cost, dinner cost, childcare cost for this morning. i am blown away no compensation was offered. the one option was to trek to the airport to see if the virgin reps at the airport would give us a hotel voucher.
The seats in this old Boeing 737 are a lot better than the torture devices in the new airbus airplanes. The fact that the plane was not full meant there was enough room that the experience in coach was not literally painful as it had been on the Airbus leg into Denver from DFW.
Thank you for using Boeing aircraft! Akong with being an American made aircraft,even the small 737 is so much larger and comfortable than the any Airbus, sure makes your flight more comfortable and user friendly with the necessary leg room and overhead luggage compartment. My girlfriend and I just took a flight to Hawaii using American Airlines, and we were disappointed to get an Airbus every leg of the trip. I am 6'4" and those Airbuses have no comfort side to side or front to back, and I always have to see my chiropractor afterwards. You can't even get small carryons into their tiny overhead luggage compartments. I have flown United Airlines before and remembered that most of your aircraft were Boeing, so I chose this trip with you. Very comfortable flight and I look forward to my return trip. I will continue to Fky United Airlines from now on. And thank you for the new safety instructions video. It catches your eye and keeps you paying attention, and has humor too. Thanks again everyone at United
Found the crew to be friendly and relaxed. The plane was fairly new. Overall, it went fine as long as you understood it was going to be simple offerings.
Apparent aggressiveness to get as many carry on bags paid for by the ground staff measuring with a measuring tape all bags. I've never seen anything like it. My bag was fine. Then, when they started to take fees you had to come back and pay. It wasn't done right then. The ground staff was minimally helpful. Flight amenities or not, pay for headset and having more than 2 TV shows and 2 movies cost you an up charge even on an overseas flight. One choice for dinner.- pasta so it was vegetarian. Breakfast was a sad roll, one small piece of cheese and ham, and fruit that was that questionable. Overnight flight, pillow no blanket in Economy. Seats hard and leg room was tight. Their Economy plus and business looked a much better way to go.
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