I wanted to give them a five‑star rating across the board, but they lost my luggage, and that really affected the experience.
The flight itself was fine, food was expired and gross, staff were mostly amazing! KLM messed up rebooking for our first two flights that got cancelled and we almost didn’t make it to Amsterdam for an additional two days
I think I previously submitted my feedback about flight lead Katherine in a different field by mistake. Please see those comments. Comments for Hyd to AMS are it was good. The flight lead and service met expectations for satisfactory high quality service but the flight lead did not stand out as exceptional as did the leads on the other two flights so I don’t remember anything specific one way or the other besides the fact I was satisfied.
Flight lead was a gentleman with silver hair and he went out of his way to shake hands and interact with each passenger seated in business class. A medical emergency took place during our flight and he handled it with perfect poise and professionalism. He was gracious and confidently competent. Just what you want from a leader,
Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
I flew premium economy and this was a good option. Although the seats didn’t recline much, I was able to get some sleep with my head propped against the window. The food was good and the entertainment was wonderful The staff were very attentive and professional
Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.
It was operated by Delta. Boarding took a long time. How difficult can it be? Overall decent trip. Liked the Salt Lake City airport. Better option than Chicago for transfers.
Very good- all went as planned. Flight was on time. Seating was a little sub , as always. Snacks and entertainment were basic. We arrived on time- no problems.
Everything was great, from the flight and crew to the seating and snacks.
Rude staff from baggage check to gate crew. Poor instructions. Inconsistent application of baggage rules.
There was an incredibly surly flight attendant that ruined the experience
Fast, lovely scenery, great info on the Delta flight screen about landmarks we were flying over. Great landing!
Delta needs to step its game up get a more reliable internet service. Internet service was non-existent for this flight.
The crew on this leg continue to be extremely helpful with my wife’s mobility issues. They also came by many many times to ensure we were comfortable and had drink some food.
The Pilot was one of the best I've had, very informative about turbulence and got us to our destination early
I liked the cleanness in the bathroom and good crew on board and at boarding gates. There was no Hindi (Bollywood) movies. The entertainment can be improved as it is one of the worst one I saw when I compared it with other airlines. The Mumbai to Amsterdam flight did not have any food for my family which does not contain eggs in it though we have selected “Hindu Asian vegetarian meal”
Friendly boarding crew. Better could have been a bit more substantial food for this 3 plus hour flight.
The flight went great. Of course sleeping is always a challenge for me when sitting up but there’s nothing they could’ve done about that. All went as great as it could’ve. Food great, friendly flight attendants and good entertainment.
One hour before landing was the most scary part of my life. The plane just dropped from the air . No explanation or apologies from the captain. Women and children screaming everywhere. Would like to know what happened
My flight going to doha had economy seats that had a little more leg room. Coming back the leg room was not there. I'm 6'3" and my knees were against the chair in front of me. I couldn't slide my feet under the chair. The 15 hour flight felt like torture from the lack of sleep I was getting being so uncomfortable. Food and crew were great though.
It was excellent except for at the very end. I woke up about 1.5 hrs before touchdown and wanted to order food in the Business class. I was told they had shut down food service. It would have been good to get a heads up before they closed the service. Anna the air hostess was wonderful. She did get me 2 bowls of fruit and I was very appreciative of her. Wonderful human and a hostess.
Amazing airline accommodations. The cabins were so great. The food was very good and the flight attendants were so nice. Made a 15 hour flight seem easy.
I paid extra for seating when first booking flight to be in a comfortable economy seat They still changed it to a middle seat regardless. When I asked for it to be changed back to aisle, they could only give me one at the back of the plane in the least comfortable seats.
Same as already mentioned. This was more comforting as I got my aisle seat for my knee.
When we checked in at the Siem Reap Airport in Cambodia, we were only given three boarding passes and told that we would have to check in with American when we arrived in Boston. This was a source of stress for us. After we landed in Boston, we had a long passage from Terminal E to Terminal B (American Airline ticketing counter). Because the electronic ticketing kiosks for check-in would not recognize our Confirmation Code, we had to wait for an hour in a long line where only two AA reps were taking care of Special Services passengers. In many years of both business and recreational travel, I have never had this experience. I would expect more from AA being in partnership with other airlines to do a better job with this.
Qatar Airways is an excellent service provider. The crew members were attentive and helpful. The aircraft was very clean. This was the longest leg of our journey, so it would have been nice to have more leg room for comfort. We appreciated the crew's service of four hot meals to all of us during this long flight. Also, it was helpful that the crew asked us to keep the window shades down for the entire journey, allowing the environment to get lots of rest during the trip. For families traveling with little children, this was helpful to them to keep them settled.
The seat cushions are absolutely lacking, not sure if they know the passengers are traveling for 14 hours straight, but the padding made our back and butt ache like crazy. The entertainment console had its own problems, either the headphone jack wasn't working or the power outlet via usb or ac outlet was not working. Not to mention the seat handles were not adjustable in some planes in the middle or on the aisle. Qatar/Indigo may be operating a very old fleet of planes to make as much profit as possible, but passengers may not be following them for long, should this treatment of its customers continue. Qatar/Indigo, wake up and do it right by your customers, or they may not be your customers anymore.
Longer lines at Air Canada to check.. could not get my boarding pass online.
they were super helpful. Agents at the desk got me on an earlier flight and I was able to get home several hours earlier.
Amazing service, with enthusiastic crew members, and some breathtaking views of Vancouver. No IFE though, as it is only a 1 hour flight on a regional Turboprop jet.
Could not understand what the attendant was saying during his announcements.
Once again our Air Canada flight was delayed! I'm hopeful competition arrives with other airlines soon and maybe they will make a better effort to be on time!
Boarding was OK. The overhead bins on the Havilland 400 are smaller than the allowable carry on bag sizes, making the bags to be jammed in and as a result slowing the boarding process.
My luggage was lost and didn't arrive on my flight
Not so good. Got seat no 12 e. Squeezed between two people. No entertainment, hard to move around. Did not enjoyed that flight.
Flight delayed, Poor communication. Uncomfortable/cramped gate area. Insistence by AC staff that our carry-on bags had to be checked due to allegedly small size of overhead bins (not true, as we saw when we boarded). Awful-tasting snacks.
There was no entertainment at our seats. The flight was comfortable and we had leg room. The snack we had was really good.
Cabin crew was very good. No wifi and no doors to the suites
That airplane is the most uncomfortable I’ve ever flown! Flight 267 LON-PDX Aug 10, 26 The middle armrests didn’t go up all the way. The aisle arm rest didn’t raise at all. The leg room area was compromised by a large metal box on both exterior seats. The headrests didn’t flatten. We got an email apologizing for no WiFi, but on the plane we’re told there would be WiFi. I never got it to connect. Pre-boarding support was great. Boarding was smooth. Crew was great. Food was DELICIOUS. A different plane would have resulted in a much better score.
Wonderful. It seemed so quick and the view of Mt Hood was really good.
My touch screen at my seat wasn't working, the films BA advertised on the website for this flight were not available, and the plane was a little dated, food was good and the staff were good, just let down by the aircraft facilities.
We were in business class and I had seat # 1. This was a night flight and after dinner was served, lights were dimmed and I went to sleep. The crew were loud and noisy so I didn’t get much sleep. I expect the crew to enjoy themselves but would Appreciate some decency in staying quiet while the passengers sleep
Airlines have to stop assuming passengers bring entertainment. Provide it like you used to in business class and above!! N
We had a pretty good experience. Enjoyed both the flights. Crew was very good and helpful.
We were kicked off this flight by British Airways due to delays on our connecting flight also operated by British airways and were rebooked on a different carrier which delayed our arrival home by > 26 hours.
Boarding is a mess. They never check group # so lots of people crowding in. Comfortable seats this flight. I had an empty seat next to me, very convenient. Food was really not good, but I was starved. The pizza snack thing was horrible. Crew was grand. They really make it enjoyable.
Not being able to check my luggage ruined my flight experience with British Airways. I have to spend hundreds of dollars to get my luggage to me.
