Find cheap flights from Shanghai Pudong Airport to Baltimore

Pros: "Fast easy flight"

Pros: "Food was decent. Entertainment was decent."

Cons: "90 minute delay"

Pros: "Nothing"
Cons: "All"

Pros: "NOTHING."
Cons: "Missed the flight due to the sheer unhelpfulness and incompetence of the gate personnel. They would not let me board, since I was about 10 minutes late. THEN THE PLANE WAS DELAYED FOR ABOUT 2 HOURS!!! I was stranded in NY, overnight, and had to pay hundreds of dollars for a train ticket and a cab."

Pros: "Crew was nice"
Cons: "It would have been better if the flight wasn’t 3 hours late."

Pros: "The check in counter personnel was VERY UNHELPFUL. I was running late to previous Delta flight baggage delay. The counter person would not let me check in even though I still had good 45 mins before take off. AND THE PLANE WAS DELAYED BY 40 MINUTES ANYWAY! I never made the flight, had to take train."
Cons: "The entire Delta customer service was a nightmare. Delayed flights, literally lying supervisor who escalated a dispute, absurdly poor service. ASSISTING A PASSENGER WITH A TRANSFER TO ANOTHER DELTA FLIGHT AFTER THE FIRST ONE WAS DELAYED IS "NOT A GUARANTEED SERVICE". Seriously, it is basic courtesy!"

Pros: "The flight was on time and quick."
Cons: "the number of kids......not too fond. :/"

Cons: "If there could have been some sort of services to take travelers to their connecting flight, for cases of really short time window of course, it’d be extremely helpful."

Pros: "Seats were comfortable. On time. Entertainment was outstanding. Made the trip “fly” by!!"
Cons: "Nothing."

Pros: "Smooth flight. Everything was great."

Pros: "I always appreciate in-flight television even on short flights."
Cons: "Very tight seating."

Pros: "Everything was great everyone was fantastic. F"

Cons: "Old plane"

Pros: "Not sure why this flight was delayed inbound. But it made the departure late by over 30 minutes."

Pros: "Seats are comfortable and didn’t mind staying with the back upright. Flight attendants veery friendly and boarding was fast and easy."
Cons: "Headrest was too short and there’s no seat back screen. More communication from the cockpit at the end would have been nice. Announcements were very hard to hear over the background plane noise."

Cons: "Never told why we were delayed by more than 90 minutes"

Pros: "The Delta Help Desk at the airport was actually pretty helpful for the times I had to use them."
Cons: "Flight was delayed....3 times(more?) from late at night to early morning the next day. Delta Help Desk rescheduled me and got me a room at Howard Johnson’s for the night. Called HoJo’s to confirm they had non-smoking rooms available. Got on the hotel’s shuttle bus and the driver announced that HoJo was full and all voucher holders would go to Rodeway Inn but those without vouchers would go to HoJo....huh!?? Called HoJo and the same person I’d spoken to 20 mins prior said it was correct, that Rodeway was a sister property. The Rodeway Inn Metro Airport is pretty disgusting. This is my opinion after coming from remote Mexico and extensive travel in Africa. It should be torn down. Delta/HoJo should not send customers there."

Pros: "Everyone was friendly and got us to our destination"
Cons: "None"

Pros: "Nothing.. the entire experience was horrible. Nasty seat. Had to get rebooked 3 times to finally get home but had to fly into a different airport and you also lost my bag so I have nothing to wear to my father's funeral."
Cons: "Everyrhing. the entire experience was horrible. Nasty seat. Had to get rebooked 3 times to finally get home but had to fly into a different airport and you also lost my bag so I have nothing to wear to my father's funeral"

Pros: "Quick flight"

Cons: "You messed up my life with your poor service."

Pros: "We boarded quickly, in zones. Staff were professional and courteous."
Cons: "Perhaps more than just 2 episodes of some TV programs eg Goldrush. Also more current shows."

Pros: "Good service. Friendly staff. Jet bridge in NRT."
Cons: "Never got a boarding drink; No jet bridge in Shanghai."

Pros: "The staff was wonderful and the flight was smooth"
Cons: "N/A"

Cons: "JFK was depressing but not Delta’s problem."

Pros: "Delta is not a good place to be"
Cons: "Delta is not good on customer service"

Pros: "Snacks & beverages on a 1 hour flight. Very nice crew"
Cons: "Older plane, no entertainment"

Pros: "I missed my flight and was not able to rebook any of it, losing 600 dollars..."

Pros: "Nice crew, comfortable"
Cons: "Had to check in my carry on because there was "no space" left but after me were some people who could go in with their carry ons"

Pros: "Arrived early"
Cons: "Seat comfort. Interior is a little dated now."

Pros: "Where the flight attendants on my AeroMexico portion were authentically compassionate, the flight attendants for delta were superficial. The flight attendant,while serving us drinks, started saying what great passengers we were but her flight from Dallas the day before was definitely a feeling the effects of the full moon. This was our first interaction with a flight attendant. She had no basis for saying we were great and as we didn't have a relationship other than ordering drinks she had no basis for complaining about her Dallas to us. She would leave it to us that she was being put upon by the customers that she was getting paid to serve. Where the Aeromexico flight attendant genuinely enjoyed serving her customers."
Cons: "They forced everyone in the third zone to check our hand carry and there was no entertainment."

Pros: "Nothing"
Cons: "Terrible staff"

Cons: "Whatever hack airline you are contracting with to do shuttle flights is terrible. Both the flight itself and the customer handling. If I ever see the option "operated by endeavor air" I am avoiding at all costs."

Pros: "very little"
Cons: "Could they make sears smaller? The plane was really old too."

Pros: "Had a chance to download the entertainment app during layover, so could take advantage of movies available on second flight. Crew still good; gate attendants friendly; snacks/drinks readily available."

Pros: "Comfortable seating and roomy"
Cons: "Nothing"

Pros: "Excellent flight crew, good selection of snacks, excellent seat and leg room."
Cons: "Lavatory was unusually smelly no charging port"

Pros: "Getting on board was smooth and efficient. Service was friendly on flight. Arrived on time."
Cons: "Not applicable."

Pros: "I love the crew! They are so kind and helpful. Feel like been friends forever. And they have the hardest jobs in the world! Seats are comfortable love the Westin bedding and drink selection"
Cons: "They ran out of Port wine :("

Cons: "My flight from ATL to BWI was horrible. It was not a Delta plane. Possibly borrowed from SpiritAirlines, which is an airline I will never fly again even if offered a free flight. That's how strongly I feel about their planes and service. I was seated in a 2across row where the seats were small and my knees were jammed into the seat in front of me the entire flight. I'll grant you I am a big girl at 6' 250 however the first leg of my flight from FLL to ATL which WAS on a Delta plane, was fine. I did not feel smashed into the seat. For the money, I feel like I am due more than being locked into the seat unable to move more than 1/2 inch for an entire flight. Thankfully the flight was under 2 hours."

Pros: "Delta met and exceeded all of my expectations on this Atlanta to Baltimore flight."
Cons: "Wonderful service, on time departure and arrival."

Pros: "Free rebooking"

Pros: "Nothing to speak of. Nothing exceptional from any other airline - basic"

Cons: "Our carry-on luggage was taken away from us because the gate agent decided it looked too big. A family of four with luggage larger than ours was allowed to carry theirs on. Our luggage was then sent down to the baggage carousel at Baltimore. We took carry-on to avoid this. I don't think we will fly Delta again."

Pros: "We were delayed a bit out of Shanghai but still arrived in Los Angeles on-time (very slightly early) which was nice. well done."
Cons: "The boarding process was confusing, with staff members holding signs creating arbitrary waiting areas for each of the boarding zones. If this is the boarding process, maybe something more structured can be implemented, otherwise people just end up everywhere. The seat back entertainment on this 777-200 suffered from the most capricious touch-screens ever. I would frequently tap a control on the screen only to have a control at the far corner of the screen be "pressed" instead. Annoying."

Pros: "I liked that from China to Seattle on the flight itself they took very good care of us making sure we were all comfortable, hydrated and well fed."
Cons: "The Shanghai airport did not open luggage drop off until 3hours before my flight when I was told it would open 5 hours prior, as well as tried to get me to leave to rent a hotel for the night as my layover was a few hours, then delayed Seattle boarding for over 45 minutes, once we were on the plane we were then told we were number 25 to leave therefore leaving us another hour and a half of a delay."

Cons: "Not a lot of leg room"

Pros: "The landing experience."
Cons: "The organization of serving meals."

Cons: "It's KLM. What else do you need to know."

Pros: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Cons: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"

Pros: "Decent price for economy comfort seat, 4A."
Cons: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."

Pros: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Cons: "Move the drapes a few more inches back."

Cons: "Information on arrival time was not correct"

Cons: "Time"

Pros: "Great crew."
Cons: "Ran out of business class meal. Substituted a Econ class."

Pros: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Cons: "Flight was delayed, had to run to my next connection flight."

Pros: "Excellent crew, good food & movie selection."

Pros: "very nice crew"
Cons: "my bagfage was lost"

Pros: "Crew was great, very responsive and hospitable!"
Cons: "more lunch choices, especially choices without dairy products."

Pros: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Cons: "Food quality was not so good."

Pros: "Friendly crew"
Cons: "KLM lost one piece of my luggage"

Pros: "Nothing"
Cons: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."

Cons: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."

Cons: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."

Pros: "Smooth flight."
Cons: "Seat a little cramped."

Pros: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Cons: "I would have to dream something up."

Pros: "Great service"

Pros: "The seats seemed to have more space on this plane which was nice."
Cons: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."

Pros: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Cons: "No complaints about anything."

Pros: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Cons: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."

Cons: "Flight departed 35 minutes late"

Cons: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."

Pros: "Good Experience"
Cons: "Nothing much"

Pros: "Friendly staff, good service and on time departure/arrival."

Pros: "The aircraft was clean"
Cons: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"

Pros: "The food service was good and the flight attendants were friendly."
Cons: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."

Pros: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Cons: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."

Pros: "In flight food was enjoyable"

Pros: "The supplied pack of toothpaste/toothbrush"

Pros: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Cons: "Not much to comment on here."

Cons: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."

Pros: "The crew service is impeccable. Ground services very friendly and professional."
Cons: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."

Pros: "Timing & efficiency. Good food though only a sandwich."
Cons: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"

Pros: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Cons: "The seats in economy were a little too small for a 12 hour flight"

Pros: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Cons: "Nothing to improve"

Pros: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Cons: "lack of meal options"

Pros: "The staff and crew"
Cons: "Nothing"

Pros: "Wonderful"

Pros: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Cons: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"

Pros: "Seat space was good for a short flight, inclusive of free snack and drink."
Cons: "Too much overoverhead luggage."

Cons: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"

Pros: "Enough space good wine and on time"
Cons: "Nothing"

Pros: "Was able to check in online, very convenient and easy to access site."
Cons: "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."

Pros: "Crew was excellent"
Cons: "Economy was very tight! Seats were uncomfortable"

Pros: "On time."
Cons: "Claiming that the plane was completely full (which it wasn't), They forced just about everyone to check there carry ons. When we got on board, there was plenty of overhead space. Supposedly, we should've have been allowed a carryon and a personal item."

Pros: "Very friendly and helpful crew."

Pros: "Left on time, arrived ahead of time. Baggage arrived very promptly. Seats comfortable."
Cons: "Very limited movie choices on inflight entertainment. Seatbelt short, unable to keep secured except sitting straight in seat. No food which is now typical most domestic flights 4 hours or less."

Pros: "The pilot gave all the information pleasantly. It was easy to find my seat and everyone was compliant with COVID-19 rules/restrictions."
Cons: "Boarding process could’ve been a bit quicker. There should be free accessible WiFi for everyone."

Pros: "Crew amazing!!!"
Cons: "Better maybe in giving drinks every once in a while like they use to."

Cons: "Flight attendants need to enforce all policies. It makes no sense to enforce a seat being leaned back a 1/2 inch but allow a Face Mask be worn as a Chin Guard through the entire flight instead wearing it properly!"

Cons: "Great"

Cons: "The seats were tiny! I'm a big woman, but not a huge one and I struggled to get my belt on. Considering how nice their seats are, this is one of the smallest seats I've ever sat in!"

Pros: "The crew was great and provided a quiet environment for the red eye flight."
Cons: "The boarding process needs to be reevaluated. Perhaps the plane should be boarded from the rear to the front or from window to aisle seat. These suggestions would streamline the boarding process."

Pros: "Nothing"
Cons: "Flight was delayed 3 hrs"

Pros: "Awesome Customer Service"
Cons: "Nothing"

Cons: "More space."

Pros: "Easy flight. Free drinks and snacks. Nice crew."
Cons: "No individual entertainment. Do not help those that are AA members"

Cons: "There was room for my carry on, although they said it was full and cheked it"

Pros: "Very good service"
Cons: "Ok"

Cons: "The food was really bad. There wasn’t a lot of variety in entertainment."

Pros: "?"
Cons: "the fact they changed my schedule and had to come in earlier customer service was awful and my luggage came back dirty and the best response was that the belts are dirty and i can expect wear and tear. not only that i had to book myself an earlier trip to pay the standby fee so i can leave the same time my brother left tsa screening had us wait 20 min before we move in the line for the fact no worker was there but one guy and i was the last person to board the plane after almost missing closing gates my expierence was awful and disrespectful"

Pros: "New, clean plane"
Cons: "Food was horrible. Salad 90% celery chunks, and beef that was 90% gristle. I paid extra for more leg room but got a bulkhead seat that had less leg room , and cramped, hard to access table and video screen."

Cons: "Pushy crowd.."

Cons: "Over 45 mins for bags to get on the belt ? Ridiculous. Won’t fly with AA again"

Pros: "AA128 is nice. The plane is new and the seat is very comfortable. The service is fine."
Cons: "Food is at a very small portion ( I am a small Asian lady so I am fine but barely enough for a child.). My luggage was lost."

Pros: "Teeny little plane but easy (early i think!) boarding process and nice flight attendant."
Cons: "We were in quite a long line to take off and when we arrived in bmore there was no one to manage the jet bridge and we sat for a little while. Seems like these issues should be easy to solve - you know when the plane is arriving for over an hour!"

Cons: "Same is last."

Pros: "Amazing and comfortable"
Cons: "We left a little late."

Cons: "Getting canned and put on a flight five hours later. Good job AA"

Pros: "I was under the weather and she was very very very helpful Mary and all AA flight attendants are great I will fly AA as often as I can because of Mary"

Pros: "-Efficient Boarding -Great flight attendants -Communicative Pilots (flight time, number in line on runway, etc)"
Cons: "Did not dislike anything on this trip."

Cons: "I had a woman way too large for her seat crowd 6 inches into my seat which I paid extra for and she did not. She also had a baby which ended up with its head in my lap and she spills formula on me. My body was so contorted I couldn’t sleep the whole flight and it was a 14 hour flight. Dandy attendant tells the guy in the aisle seat That he was such a good passenger that if she had a metal she would give it to him. I’m sitting there like WTF I have only Peed once in 13 hours because the baby was in the bassinet sleeping and I didn’t want to disturb it. And the WiFi didn’t work"

Pros: "Got two seats to myself."
Cons: "I don't even know who our flight attendants were. Did we have them? Isn't that a requirement?? Guy in seat in front of me was super rude (yes, I know it's not the airline's fault.). Terrible turbulence (again, not AA's fault)."

Pros: "No problems."
Cons: "All was well."

Cons: "I didn't like the fact that I was told to preboard when I checked in before the flight and was told by another employee i was in group 6 and shouldnt be in line. Had to explain why I was preboarding and didn't like having to hold up the line. It was embarrassing."

Pros: "People were nice"

Pros: "I like the ease of boarding and the offer of complimentary check-in if the bags. I assume it was because the flight was fully booked. Overall I was pleased."
Cons: "The entertainment could be better during the flight. I also don’t remember being offered any snacks during the flights either."

Cons: "No carry on bags"

Pros: "Crew was outstanding"
Cons: "Hurried beverage service since arriving early. R"

Pros: "flight crew on my way to BWI were great!!!"
Cons: "american airlines does not care about the privacy of their passengers. even after several calls my information wasn't updated correctly and my flight confirmation was passed along to members who weren't even traveling. there was no in flight entertainment and in order to pick seats together i needed to pay extra (i thought i was flying with american not spirit) apparently the only way i can be helped is writing a letter to customer service which they will review within 10 business days. THANKS american for starting a war in my family and ruining my trip. unfortunate the crew is so awesome but the customer service is mortifying, rude, inconsiderate and completely mechanical. i dont ever intend on flying with them again unless necessary."

Cons: "Told me that if I checked my carry on bag at gate, I'd be able to pick bag up from from the gate at the other end. Instead it went to baggage claim with took more than 30 minutes."

Cons: "The departure was delated more than 30 minutes and the arrival disembarking was to slow."

Pros: "the flight attendants were very professional on this flight. the lead attendant was very personable when giving announcements and going through the safety procedures on the public address system. the other two attendants were also very professional in their services as well."
Cons: "flight 1920 was almost an hour late with boarding. I am extremely upset because I paid an extra $75.00 on day of to get home earlier but ended up getting home at the same time that I would have on my original flight because the flight was late and I missed my shuttle because 1920 was late boarding. I should be reimbursed SOMETHING for my inconvenience...especially after paying $75.00 extra for an earlier flight."

Pros: "The plane was new and nice looking"
Cons: "The flight was delayed. The crew was rude . Seats were not assigned until boarding NPILWL3B. Of course they give you the worst seats."

Pros: "THE SEATS WERE COMFORTABLE AND CREW AND VERY ATTENTIVE."

Pros: "the flight was great and comfortable"

Pros: "Short flight. The crew was nice. The food and entertainment should be Not applicable because it's a short flight - I was not expecting it."
Cons: "Boarding was late, very small carry on compartment - maybe because it's a smaller carrier. A lot of people had there carry on placed in a valet service so it took a while for them to get out because they were waiting for their carry ons."

Pros: "I liked how smooth flight went especially after all the bumpy rides I had been on"
Cons: "I didn't like that I wasn't able to sit with the person I purchased my ticket with"

Cons: "We sat on the plane for over 2 hours before takeoff. We were offered no competition other than a quick appology from the pilot."

Pros: "Got me home safe"
Cons: "1st: the gate was changed three 20 mins before boarding 2nd: we were in the plane for an hr before actually flying out"

Pros: "Ease of travel"

Pros: "Roomy seat, great price"

Cons: "No ice in my water."

Pros: "The crew and the comfort"
Cons: "The entertainment"

Pros: "Overall good experience"
Cons: "Delayed almost an hour."

Pros: "Flight attendants."
Cons: "Last Friday I had booked my flight for 8am, but when I woke up at 5am I found that they had just cancelled my flight without reason or rescheduling at 4:30am. I called the flight (American Airlines) and was put on hold for 45 minutes. Once I was able to get a hold of someone I rescheduled my flight to 7am, which was very rushed. I still managed to reach on time. my 1st stop was LaGuardia and there my gate was exchanged several times and my flight was delayed for 2 hours to Montreal Canada. I reach Montreal and missed my connecting flight to Winnipeg. Again American Airlines did not reschedule for me, the best they can do is give me a $12 voucher for food. So I get my rescheduled for a flight 3 hours later with an additional atop to Toronto. Unfortunately due to all these circumstances I miss one of the wedding events. I was supposed to reach Winnipeg at 4pm but end up reaching at 12:30am. When returning from Winnipeg, I came across more problems. My flight was cancelled due to weather, and again it is delayed for two hours. Our plane had left the gate and so when the airports in NY were closed we were far from the gate. They made us take our luggage and walk back to the airport. There were no clear instructions given and again I had to reschedule. I was stuck in a country with no family or friends at the airport two hours short of a 24hour day. I am really disappointed in the kind of treatment I received as a flyer, and I have flown many times with other airlines. I also don't buy from Kayak, and this will be the first and last time I ever do."

Pros: "Good"
Cons: "No e"

Pros: "The flight attendants were fabulous on this flight."
Cons: "Older plane that showed lots of grime from past travelers. The seats in my row had old spills that seemed to have run down the backs of the seats and dried over. Gross!"

Pros: "The crew was very good and very attentive!"
Cons: "The boarding process.... we had to change gates kind of last minute and from there on it was a bit chaotic ... we boarded via buses and then had to climb stairs to enter our airplane."

Pros: "Crew attentive"
Cons: "Check in REALLY slow. Seat space unacceptably too small. Couldn’t hear entertainment sound over engine noise with earphones so could not use entertainment. Need better earphones. Chair wouldn’t recline."

Pros: "Good service good flight fair food and nice seat."
Cons: "Biggest issue the start very lax re security, 2 people never wore their seatbelts at any time, take off and landing. They hardly checked anything."

Pros: "Entertainment System, Crew"
Cons: "Washroom faucet didn't work so no one could wash their hands."

Pros: "Entertainment. GoGo did not want to work for me at 1 he before arrival."
Cons: "Give me a coupon for food before takeoff or on arrival. Skip the CupofNoodles. After Japan and Shanghai, cup of noodles seem really in bad taste."

Pros: "They got me home"
Cons: "Flight was delayed 2-3 times with no explanation. The food in the gate was trash . After boarding we waited on board for over a hour before take off , during which time someone was duct taping the inside of the plane together and I sat on a broken seat . The single flight attendant refused to take trash from people who didn’t finish their beverage . While the plane was reversing there was a huge bang and the plane shook as if we hit something . I observed gate agent repeatedly tell customers that she couldn’t help them find out if their flight was delayed and to just look at the computer board ."

Pros: "Air Canadas flights were on time and run very well. Wasn't impressed with the food choices but felt that what was provided was of good quality."
Cons: "My girlfriend has a nut allergy and we asked if a particular bread contained nuts and flight attendant basically said they don't know what's in the food. I don't think that's acceptable."

Pros: "They do not have an office or ticket desk in Pudong airport which made early arrival into this airport difficult. No one answered the phone at the Very little English is spoken here"

Pros: "AC 018 takes the shortest route from Shanghai to Montreal. The check in and boarding were like a breeze. Cabin was clean, staff were amiable and hard working. The variety of drinks were plenty, the food matched the standard of cost efficiency flight ticket so how could you complain it? On board TV/Movie has new coming features such as HBO's Game of The Thorne, season 7. It was a comfortable and pleasant journey with the team of AC 018. Merci beaucoup!"

Pros: "Very short flight, not much to say"

Pros: "Getting off the plane!!!"
Cons: "Everything!!!"

Pros: "A lot of leg room."
Cons: "Air Canada flights are always delayed. The crew is rude and usually not helpful when asking for something. In addition, when I bought the ticket I was asked if I spoke English because I was sitting in the exit row; however, the couple sitting next to me obviously did not speak and they let them stay there anyways."

Pros: "Flight was good, decent food and drink"
Cons: "the delay caused ua to miss connection and had to be rebooked"

Pros: "Pearson Airport puts the puddle jumper flights at the far, far, far end of the airport. That makes some sense."
Cons: "There's only one choice for refreshments, unless you count the cracker-amd-nuts machine. The seats are terrible. The assumption seems to be that no one waits long, but the experience proves the opposite, as wind, construction, security clearance for flight crews and who knows what else (any excuse will do) creates delays of more than an hour for people who end up standing along the walls and sitting on the floor waiting. Again, crews and ground staff for AC are not able to give accurate instructions or guidance for boarding flights. That airport is a mess."

Cons: "My Original flight was cancelled 3 hours prior to departure. Had to wait long lines at Air Canada customer service. Due to slowness of process, was not able to take other departing flights to other close airports. Had to stay the night at hotel."

Pros: "Air Canada's crew is very professionnal."

Cons: "Avions neuf et confortable (787). Plusieurs membres de personnel de cabine sont des membres sindiqués en fin de carrière. Oublie des services affable! Le strict minimum est offert par de vielle dames pas heureuses de leurs travail."

Pros: "service is good"
Cons: "2 hour delay in takeoff caused our connecting flight to miss our bags. We barely made the flight."

Pros: "The crew were terrific, business class splendid, information readily available but not incessant."
Cons: "We left 90 minutes late: 30 minutes because Air Canada arrived in Shanghai late, then another hour because we'd missed our window. As a result, I missed my connection and had to spend the night in an airport hotel in Montreal (which Air Canada paid for). These things happen, and they were very professional and sympathetic about it, but under the circumstances I can't give it more than 3 stars overall."

Cons: "Sitting on the ground and missing a connection"

Pros: "I had a medical incident and air Canada moved me to a more comfortable seat and gave me oxygen to help me recover. Also the stuardesses all were really nice and made it their priority to make sure I was doing OK through the rest of the flight"
Cons: "There was no designated person as a medical professional to handle emergency situations. an emergency situation can occur anytime. luckily there was a passenger aboard who knew what to do I think his name was Dave you should give him thanks."

Pros: "Excellent and diverse film selection. I broadened my horizons watching documentaries on hacking, gun running, and on an Afghan refugee teen in Iran, a film about a black American teen in Germany, and a French drama."
Cons: "Most of the time economy class is uncomfortable because of the lack of foot room. So this time, for the long flight from China, I chose an exit row precisely for the extra leg space. However, there is no footrest at all , which as you're surely aware, is terribly uncomfortable when sitting for long periods, let along trying to sleep. Furthermore, the exit row seats are not provided a substitute for missing the usual back-of-the-seat pocket with magazines ; that means no spot to place books/papers/trash for the entire flight. Finally, I am 5'2 and petite, and was seated between two fairly slim men, and yet we were still all squeezed side to side. I had no elbow rest. I actually rested my head on one man's shoulder, once he was asleep, and hope he didn't notice. While this is unfortunately typical of economy class, it is not decent."

Pros: "I liked that is an all business carrier, the steward was personable and totally on charged. For a short flight it was excellent !!"

Pros: "It was a short flight."
Cons: "Passengers over a certain size should get two seats or the airline should install special seats for them. Why I or anyone else should have to endure being crammed in next to someone exceeding his seat size is indefensible."

Cons: "On both outbound and inbound trips (connecting with international flights) the flight was late. Both times the door was closed and then they informed us of the delay. I understand that smaller planes often get bumped, but on the outbound leg, a 20 minute delay on the tarmac and then not allowing us to deplane for another 15 minutes meant I missed the connecting flight."

Pros: "Very pleasant flight crew and helpful. Always had a smile."
Cons: "The boarding process at the gate. There were 8 or 9 gates crammed into a small section of the airport. Literally packed in like cattle and getting to the gate for departure was a nightmare, people had to shove and push through the crowd. Not a good experience!"

Cons: "Not even chips"

Pros: "Lovely crew."
Cons: "Coach seating on the 777 is tight for anyone with long legs over 6 feet tall."

Pros: "Stewardess was friendly Movies were good Relatively room and clean Customs in Vancouver was awesome!!!"
Cons: "Steward getting on the plane in Shanghai had an attitude, was actually a jerk Food was not very appetizing"

Pros: "The landing of the plane was good and one flight attendant was courteous. The movie options were pretty good. At least the wine was free."
Cons: "The check-in counter in DCA was AWFUL with only two people running and no kiosks working. They were rude and didn't listen to us either. When we got to the food part, it was disguisting. First of all, I am vegetarian but even if I ate meat, I wouldnt have eaten it. So I just ate bread for the 13 hour flight. Besides one flight attendant, the rest were rude, harsh and had a generally bad attitude. AIr Canada has BY FAR been the worst travel experience for me thus far. I guess you get what you pay for."

Pros: "Its entertainment"
Cons: "very uncomfortable coach seats and 4 hour delay in Vancouver airport"

Pros: "The seats were very comfortable. Food was surprisingly good!"
Cons: "There was 1 crew member who once spilled ice over me & laughed it off saying he was just checking to see if I"m awake. Then another time spilled OJ on me & didn't even notice or apologize or offer a napkin so I can clean myself off. Also I had wanted to upgrade my seat for this flight but was unable to because there was no representative at the huge airport in Shanghai. Nor could I do it online. That was a huge inconvenience!"

Pros: "Great crew and service. Seats were comfortable for tall people."
Cons: "Delays for both international flights. Food made us sick."

Pros: "Just about everything. And to top it all off, I found that the air inside the cabin was very good and so I arrived after 14 hours on board without red eyes and a headache"
Cons: "Nothing."

Cons: "Although the air planes are newer, the seats are uncomfortably smaller which makes long distance flights very unpleasant."

Pros: "No protection from noise. Gave up watching movies."
Cons: "Better earphone"

Pros: "comfortable environment and quality service."

Cons: "Flight delayed half hour, rush through all the steps, we are the first one get to the plane. But all the other people can not make it because we sit at near front and started the rush earlier. However, all of our checked luggage so can not make it. We are waiting for delivery on the next day. This type of short connection of international flight should not be arranged as we told you and AC when you told us the original booking was changed due to AC flight modification."

Cons: "Flight delayed more than 3.5 hours, first due to scheduling issues and then due to weather. Checked bags were left outside in pouring rain throughout delay, staff unable/unwilling to cover or move them. Not given food vouchers or any other compensation during wait, everything in the terminal closed before departure anyway. Gate changed 4 times, terminal was sweltering, like waiting in a greenhouse. Awful."

Pros: "Nothing about the airline ."
Cons: "At the bwi airport they have to agent u can talk to except u have to wait when they are boarding a flight before u can see someone at the front desk . Lost my bag and even the airport police said it's a normal thing as they get complains every day . Called a million times and they still won't give me detail info. I classify them as the worst airline I've ever used in my 30th ears of travel and if they are the only airline on earth I rather never travel"

Pros: "Weather was nice so it was not due to weather. We had to stay in Toronto overnight."

Pros: "As opposed to my flight from Tokyo to Toronto, the return leg from Toronto to Baltimore had only one exception, which was that the flight attendant was very nice."
Cons: "From boarding (everything was late, from departure to arrival), to how the baggage carousel announcement was wrong, and up to the bus that will take us back to the parking (all the other buses: Amtrak/Marc, Long Term A, Daily Parking, Express Parking came and went for about 4 times or more but none came for Long Term B, you can see all the frustration from the other waiting passengers, including us). A lot of improvements needed from BWI airport if they want to retain their customers."

Pros: "bigger seats than most average asian airlines"
Cons: "service is poor. have been on both economy and busines class in air canada and you are treated very differently. the staff on economy treat you indifferently and have a little chip of their shoulder. the food is awful and most flights you have to pay for food, even for international flights, which is apparently against the law as they are obligated to serving food. i had to pay for a bowl of noodles - omg. essentially it is really about service. Dismal. It is noted they often win north american awards for their service. If anyone has flown american airlines - yes it may be the best of the worst. So if you have an option, skip it altogether. Try Cathay / Qatar / Singapore airlines wow!"

Pros: "Professional, experienced crew."
Cons: "Food was no better than I remember from years ago- I forgot to pack my own lunch and wish I had."

Cons: "Flight delayed for no good reason"

Pros: "On both legs of our flight to and from O'Hare to China, we had delays. The first was due to an ice storm in Toronto, where we changed planes, then the second due to compromised air space over the China Sea that Air Canada wisely chose to delay our flight rather than take a risk. The delays were handled professionally and pleasantly. It wasn't their fault. The agents and flight attendants were very attentive in trying to help us get our connecting flights, such as switching us to the front of the plane before landing so we could get off quickly. Alas, it didn't work, but they tried. Our checked bags came off quickly. I felt that we had more legroom on our AC flights than I have had recently on American aircrafts. Temperature was comfortable. We were regularly given water, drinks, and we had complementary meals with beer or wine. Food was pretty average, but the beverages were good. I would definitely fly with them again."
Cons: "Food was just okay."

Cons: "Moved from a window at boarding to middle seat - VERY DISAPPOINTING Passenger next to me threw-up mid-flight"

Cons: "Boarding in Shanghai was very unorganized. Business class passengers were mixed in with economy class when boarding!"

Cons: "The flight attendant call bell and the overhead lighting controls are on the touch-screen. However, there are also buttons on the arm rests. What a pain! I alone must have generated 3 or 4 flight attendant false alarms by leaning on the arm rest. Other passengers did the same. Lights were going on and off, bells chimed each time someone leaned on the buttons. How stupid an oversight. I hope the aircraft's great safety systems they talk about during the pre-flight briefing are better thought out!"

Pros: "Flight attendants were proficient and courteous."
Cons: "The seats are horrible and gave me backache. Hardly any cushion that could provide any form of comfort to an 11 hour flight and the recline was nonexistence"

Pros: "The crew was outstanding and the flight on time."
Cons: "One of the bathrooms was not working properly so everyone had to do with two bathrooms."

Pros: "the crew was amazing and pleasant."
Cons: "everything went well and what i was expecting."

Cons: "The boarding time"

Cons: "THERE was NO flight! WTF were you sending me reminders for!!!!! There was complete disruption here, preparing for a surprise flight that did NOT exist!"

Pros: "- Food was good, (3 cup chicken) - Ontime departure - Early arrival - Friendly attentive staff"

Cons: "Poor communications, no apologies"

Pros: "Everything was in schedule. Bonus was those smaller extra foam pillows in Polaris."
Cons: "Nothing."

Pros: "Free drinks and a snack."
Cons: "United entertainment app doesn't work on all devices."

Pros: "On time and flight crew were very courteous and professional."

Pros: "Plane arrived early and deplaned early. Crew pushed to serve drinks even though there were bumpy stretches."
Cons: "In boarding, putting groups 3, 4, and 5 in the same line works poorly. The size limits on carry-on bags and personal items was smaller than other airlines, unnecessarily so for the latter given the size of the space under the seat in front. United is inconveniencing customers without any justification."

Pros: "Nothing!"
Cons: "Everything! The customer service was terrible and cold. Non refundable tickets should state in huge red writing that they are non refundable!!!"

Pros: "The price was decent. The plane was delayed by about 20 minutes, and they worked hard to get us on the flight quickly so we could make our connector flights."
Cons: "For a 5 1/2 hour flight, the only snack we got was one cookie. For the 4 1/2 hour flight, the only snack we got was a very small bag of pretzels. There is no TV. They give you free United wifi that you can use if you have a device to watch movies/TV on, but they don't have any outlets to charge the device, so it's kind of pointless. You have to download their app before the flight starts. I was having issues with the app on the previous flight, so I tried to get help with it before we took off. Our flight attendant acknowledged she heard my question and then just walked off and didn't help me."

Pros: "I liked the flight attendant, who was kind and courteous."
Cons: "I hated the plane. I do not feel comfortable on prop planes, especially one held together by duct tape. My son pointed it out to me inside and outside. The plane should be. out of commission."

Cons: "The yogurt that was served in business class was out of date by 10 days"

Pros: "Everything"
Cons: "Nothing"

Pros: "Zero. Literally nothing."
Cons: "Delayed more than 4 times. And changed gate. Just terrible"

Pros: "Least expensive and quickest trip"
Cons: "Not always available on return trip"

Cons: "Seperated me from my partner after we originally had assigned seats. Middle seats non reclining - horrible"

Cons: "We had to return to Newark due to problem with the plane. So we prepared for a crash landing, but there was little information as to how long it would take to land. So we circled for about 1 hour, waiting to crash land, Little information from the cockpit, and the steward was not prepared for the scenario. Upon normal landing, there was no information as to the next step. Disappointing."

Cons: "United is no longer customer friendly. Personnel on ground are like robots. They no longer recognize loyal customers as the core. Stewardess and stewards are not courteous. The steward was chewing while serving food. No more what high standards are about. Just to get through with the job. Sad."

Pros: "The purser was amazing. He set a high bar for personal service and caring."
Cons: "Lots of problems with seats around us (and ours) in business class. For a new airplane (787) that was surprising!"

Pros: "WIFI allowed access to imessage"
Cons: ""Free" movies and TV didn't work"

Pros: "Thought it was cool with the screens in the seat even though I didn't use them"
Cons: "Seats were cramped and the power outlet was to hard to reach since I couldn't see it. I ended up just using my battery pack."

Cons: "too much technical problems too long of delays,horrible"

Pros: "Quick flight and free checked bag."
Cons: "People took a long time getting off the plane in front of us."

Pros: "Shanghai"
Cons: "Los Angeles"

Pros: "On time/early"

Pros: "Great flight friendly person sitting beside me, would like seat towards front but my husband likes sitting in back , we had seats in row 27 & window seat for him he likes looking out. It was very enjoyable. Thank you"

Pros: "The low cost of fare. The ease of ticket purchase thru kayak. Convenient e-mail services. United Airlines service was courteous and very handicap friendly."

Pros: "Leg room. The app had movies. Friendly people. Not crammed with passengers. I FINALLY got a window seat"

Cons: "Day I did not select. I'm furious."

Cons: "Sat waiting to take off too long. Not enough of a beverage . No entertainment ."

Pros: "The plane was big and they made sure to keep you hydrated."
Cons: "Most of the airline staff were unbelievably rude. They wouldn't let me 91 year old grandfather get up to stretch at ask during the flight. They also told me to stay out of the way and sit down during a medical emergency when I got up because they needed a doctor."

Pros: "Crew"
Cons: "Seat did not recline at all. I have no idea if the entertainment was any good because I did not experienced it"

Pros: "Fight was 45 delay but still 10 minutes earlier arrived.that was very good."

Pros: "Friendly staff and working equipment wins!!"

Pros: "The flight and price was consistent. United is a great company and the tickets were on time."
Cons: "My requested seat was changed. I felt as if there is no certainty and confidence in choosing a seat."

Pros: "Comfortable seats on the long flight. The crew did their best to put together a vegetarian breakfast for me."
Cons: "It would be helpful to make meal choice an easy option as you are purchasing your flight, or checking in. More vegetarian options ready for guests on flight."

Pros: "Nothing at all"
Cons: "Everything"

Pros: "Everything"
Cons: "Keep improving for sustainability in market. Best"

Cons: "2nd flight missed due to multiple flights from gate 130. No seats close to gate. Speakers not loud enough. Garbled speakers. To much background noise. Very confusing. Was able to rebook later flight but very inconvenient and not optimum. Also plane was too hot. No air circulation."

Pros: "Crew members are nice and attentive."
Cons: "Entertainment: they took away personal screen but then the "new" personal device entertainment option never worked on our roundtrip flight SFO-PVG. The movie froze every 10-15min even on their own big screen. Food was very disappointing even by airline food standard. I was not expecting it to be great food but hey at least provide some options with decent taste please? Comfort: Seats are tight and you will have very minimal space and an awkward position if the person in front of you recline the seat but you don't. Flight is old and seats are uncomfortable. Very little leg room"

Pros: "Customer service"
Cons: "No problem"

Pros: "Yes"
Cons: "All"

Pros: "Same as above."
Cons: "None"

Pros: "Part of personal device show of "By the Sea""
Cons: "San Fran to BWI unable to view end. Hubby watched Olympics I refused to pay for two devices."

Cons: "2.5 hour delay. No working bathrooms. Couldn't hear the tv and headphones that they gave out were useless."

Cons: "flight was delayed for over 5 hours and gate was changed over 6 times"

Pros: "I enjoyed that this aircraft had in-seat entertainment displays."