Daily cleaning, installation of cabin HEPA filters on flights from Shenyang to Washington
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 15h 45m
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Scores according to KAYAK customer reviews
Pros: "The crew was very professional and the flight was on time"
Cons: "The check in counter opened at 6am but my flight was at 7:30am. So it was very rush. Hope they can start check in earlier."
Pros: "Comfortable and great online movies and TV."
Cons: "Staff was not very helpful!"
Pros: "My mother missed her flight from Shanghai international Pu airport to Harare yesterday due to language barrier. And we requested for her to be put on the next flight. Only to be told with Ethopian Airline to pay $US1850 for a one way flight which was more expensive than itinial flight. She slept at the airport weeping not knowing who and how to contact anyone in a foreign country and noone cared. Instead we were told to pay the 1850 or else she would be stuck for more days at the airport"
Cons: "I would like a refund"
Pros: "Nothing is amazing."
Cons: "8 hour delay. Paid for luggage. No food or beverages. Man behind me played a loud video with a baby crying and wasn’t told to turn it down. No help with luggage up stairs or down stairs."
Cons: "Couldnt board plane because passport about to expired.i didnt know. I would love a full refund so I can go to Thailand in December and Vietnam in October."
Pros: "Amazing crew for such a long flight. Nice to get fed too."
Cons: "On line check in could have been simpler"
Pros: "Crew was pleasant. Plane was clean and in good repair."
Cons: "Food for two meals was substandard. Few non-action/comic book movies. A few more movies for grownups, please,"
Cons: "No entrance forms for foreigners to fill before landing. Shocking to learn that A black guy found "dead" in the middle of the flight, probably due to heart attack China Eastern web site is horrible as it only allows passengers who bought their tickets DIRECTLY from their web site to access booking managing like seat choice and printing boarding pass. If you bought tickets from travel agents like Justfly.com, forget to use China Eastern web site to manage your booking, HORRIBLE, HORRIBLE, HORRIBLE"
Pros: "I like that china eastern upgraded their planes and they have individual entertainment in each seat. I like that the plane is newer and clean and nice crew"
Cons: "The food is gross and needs to be freshened up but i like that they do feed you a lot"
Pros: "customer service"
Pros: "Entertainment selection was great! Fast boarding process."
Cons: "Crew wasn't as friendly. Entertainment system continuously crashed. Food was older."
Pros: "Food was just okay."
Cons: "The crew was hard to understand and they are a bit rude when asked again. None of them smiled. It was even hot on the plane. The seat was very uncomfortable."
Cons: "Service not so good"
Pros: "Terrific price! Fast flight getting home from Shanghai. 7.5 hours. Seats are always comfortable with good recline. The A330 planes configuration works best for me."
Cons: "Not having my luggage connect for flight leaving the next day. Originated in Thailand with layover of 16 hours. Pick-up bags and recheck them the next day. Would be fantastic to have them held for the connecting flight."
Pros: "Delay ex Manila was said to be 3 hours but was shortened. Looking at bright side."
Cons: "The reception in Shanghai did not at first permit me to connect on my flight to Rome. If I missed that I have a flight on Monday 11am to Geneva that I would miss. My shortened layover in Shanghai due to Manila delay was still 45 minutes but Inwas being asked to transfer and get another flight through the transfer desk. Luckily After a few minutes in line at the transfer desk, was allowed back on my original flight. However and unfortunately, it was due to another 2 hour delay. arrived Rome 815++ pm ISO 6pm."
Cons: "In the exit row, which I thought would be comfortable, but it wasn't because the seat didn't recline. Red eye flight, so very hard to sleep."
Pros: "Everything was smooth."
Cons: "Custom sucks in China, slow and not efficient."
Pros: "Your food especially rice with ocra( what a combination ) that was great"
Cons: "I did not like your language chew mew"
Cons: "No use of cell phones or battery chargers in flight (not even in airplane mode)."
Cons: "Still don’t understand why this is the only airline in all my travels that would not let you use your phone in airplane mode. But iPads are ok? Strange music and a lot of turbulence over the 9 hour ocean flight. Pretty scary."
Pros: "The tickets were a great price, the staff was great, the entertainment selection was great, and overall I'd give the experience an A-"
Cons: "The food wasn't good and it was really hard to request the vegetarian option."
Pros: "Not overcrowded so we could sit together. Smooth flight, actually bigger seats and more comfortable than the 15 hour leg."
Cons: "The seats we bought together weren’t together, the crew was still pretty uncommunicative and ride."
Pros: "Everything else except the rough ride"
Cons: "The turbulence. I was very uncomfortable and scared. The plane ride was just too rocky and it just lasted too long. Thought it was going to crash. But it's not the pilot's fault I would travel with China Eastern again."
Pros: "Everything except the man in biusiness who kept getting up and ignoring the flight attendants"
Cons: "Nothing. To complain about"
Pros: "For the price, I would say it was a very solid flight. Other options cost twice as much and I'm certain they weren't twice as good. Food could have been a little better, but again at the price, there is nothing to complain about. Buy a salad or a snack for the flight with all the money you are saving. The entertain was good but not as extensive as some of my other recent trans-pacific flights."
Cons: "During my check in, the counter officer told me that flight will delay due to weather condition but after it was delayed again no information given. Flight was delayed for almost 12 hours. When reaching Shanghai no flight available to go to Busan, have to take flight next day. Transfer counter officer told me that they will put me to Hotel and stay overnight at their own cost plus some pocket money to spend for dinner. Waiting time for bus 1 hour. Bus was too cramp with people and luggage. Upon checking in Hotel, no dinner and breakfast coupon provided. No cash money given for dinner. i don't have Chinese yuen so no dinner and Breakfast. Drink only mineral water provide by Hotel. Checking out time as early as 0400hrs for bas to pick up to Airport. My Flight time was 0920hrs. Mini Bas was also congested. 18 seater bas with 17 passanger and full of luggage with no luggage compartment.So just imagine what kind of rate do you want me to select."
Pros: "Seats were very comfortable, the flight was very fast and safe."
Cons: "We did not make this flight because our connection to Shanghai from Beijing was cancelled and not properly replaced."
Pros: "Check in Very easy when you are sky priority. Plane was clean. Easy boarding proceeds."
Cons: "You cannot use your phone in airplane mode. I have my books on my phone and I wasn't allowed to use it. iPad is ok but no mobile device. So silly."
Pros: "service is ok"
Cons: "no wifi"
Pros: "airport at China was a little bit more organized and he boarding was smoother."
Cons: "The connecting flight from china to JEJU was delayed, not sure if it was due to airspace but we were in the plane for 45 minutes before it took off. Overall no a great experience"
Cons: "the flight was delayed and when we had a layover, it was really rush. there was no entertainment."
Cons: "A fellow employee made 14 flights poor"
Cons: "See above statement. Uncomfortable flight, bad T.V. No quality. Terrible service. Terrible."
Pros: "Stewardesses and stewards very professional!! Excellent."
Cons: "1. The flight delay. 2. Horrible food. 3. In-flight entertainment set wasn't working. When we told the stewardess about it, it wasn't addressed till the flight was about to land. Which was by then, rather useless. They gave a a complimentary bottle of wine though."
Pros: "Plane was clean, attendants were good, entertainment system was pretty good as well."
Cons: "Boarding process was very slow, baggage took about 45 minutes to arrive."
Cons: "Pilots continually smoking throughout flight. Woke me 5 times during my sleep. Very clearly it can't be stewards or passengers as smoke alarms are fitted throughout. Stewardesses politely pretended not to notice or smell the fumes every time it happened."
Pros: "The Crew were super helpful to me and my baby, they took the time to ask if I needed anything and offer their assistance."
Cons: "No entertainment"
Cons: "People who worked at check in area need to learn better serving to guests"
Cons: "Everything else. I'd never fly with them again. The flight was delayed for 12+ hours and nobody could tell us what was going on, except to blame on the weather."
Pros: "I flew Qantas, and it was quick and easy."
Cons: "Rude service and cancellation of flight without warning horrible hotel given only after yelling at them"
Cons: "My flight was delayed more than advertised and no one helped me when I got to Shanghai so I missed my connecting flight. No options were given for a new flight to LA except a flight in 24 hours. Was out up in a HORRIBLE stinky hotel without my luggage because no one could help me track it down (even though I found out later it was in Shanghai). It was the WORST flying experience of my life."
Cons: "We were stuck in the plane for an hour AFTER arriving at the gate"
Cons: "The flight was delayed and there was no setting of expectations or announcement by the crew. The frustrated passengers waited and was asking the crew to announce it so everyone would know yet they declined to announce. Everyone just waited even if the flight was late without no expectation on the delay and what caused it. The crew had poker faces and didn't know how to empathize with the frustrated passengers who were worried bec they might miss their connecting flights. There were no apologies and seemed that they didnt care at all, no answer and no setting of expectations theybjust kept asking us to wait whenever a passenger would ask when we will be onboarded."
Pros: "Really notging!"
Cons: "Everything was chaotic. They changed me to a later flight because my original flight was canceled. Thats not a problem but it would be nice if they informed me about that in advance. There where no meal service on a 2.10h flight. Just one crew member was able to speak a bit english. All other crew member could not speak any english word! Our flight made an emergency landing in jinan because of a sick pasanger on board. At the end the pasenger felt well again and wanted to continue the flight to Beijing. So we had a delay of 2 hours because of the unsheduled landing in jinan! The crew promised us that we will get complimentary meals in Beijing on the arrival gate. But we didn't got anything. This company is really unprofesional and lie to their passanger. Dont fly China Eastern!!! Use China Southern or Air China! They care their custommer better!"
Pros: "Because of our delay, we flew with Air Thai instead of Air China....much better airline"
Cons: "same as the previous ones"
Pros: "Not a full flight, seat next to me was empty which was good for a 12 hour."
Cons: "Better selection of movies, real window shades instead of the transparent ones."
Pros: "The crew was adequate."
Cons: "The airplane was old and dirty."
Pros: "Great crew and clean new plane"
Cons: "The food is a bit “unique” and entertainment options Movies are a bit outdated"
Cons: "Lost our bags twice and 19 hr flight became 31 hours to get to our destination. Now return flight is already delayed 1 1/2 hours"
Pros: "Good crews!"
Cons: "I’m still at the airport. I haven’t gotten back to my final destination yet. The first flight got delayed and the second one left. Everything got messed up."
Pros: "It was cheap"
Cons: "The aircraft was super old. The flight was delayed. The transfer at PEK (beijing) airport is horrendous. Never again."
Pros: "The food was good."
Cons: "The entertainment system."
Pros: "Seat is more comfortable then other economy class"
Cons: "They really need to improve in food, quality and Choices. The cabin crew lacks warmth."
Pros: "Friendly and helpful crew. Efficient heck-in."
Cons: "Airplane food and overpriced extra baggage."
Pros: "Ms. Liu/Chang is one of lovely cabin crew，bring me awesome smile and unforgettable nice experience"
Pros: "Good connection time. Not too long, not too short. Just fine."
Pros: "No food choice"
Cons: "Online check in No food choice"
Pros: "Sometimes the flights are half-empty, meaning you can get a full row to yourself if you're lucky."
Cons: "The seats were very cramped for an international flight and half of the foot space was taken up by an installed box of sorts. The "foot rest" also dug into my upper shins the entire flight (I had it in the upright position, but I have long legs). The food was really bad, basically inedible. Not just on this flight but on all the Air China flights I've been on, and both food options are usually identical other than the option between fake chicken or fake beef or seafood. The flight is super structured (referring to my 13-hour flight), that you're not allowed to sleep when you want because they have such a regimented schedule of when to turn on/off the lights, etc. On multiple occasions the flight attendants have turned off my tv monitor while I'm in the middle of a movie just because it appeared I was sleeping. With my 1 hr layover in Beijing that ended up being less than 10 minutes due to a delay, I made the rush through security quick enough, but my bags did not and needed to be shipped to me a day later at my destination. Air China purposefully schedules flights with such short layovers, putting customers' travel at risk. Not a major issue, but the crew surprisingly also had pretty limited English on the Beijing-Washington DC flight. For connecting flights, I have no expectation of English language ability, because it doesn't involve travel to an English-speaking country. However, if you're flying to the US, you should expect to communicate in English well, at least one of the cabin crew."
Pros: "Crew was professional and helpful"
Cons: "No wifi. Food was just ok."
Pros: "The crew was nice. I liked getting a bottle of water to drink."
Cons: "Everything was fine."
Pros: "Courteous crew, more organized than the Houston flight. Good food. The airport is very easy to follow and find places."
Cons: "Long ride from airport to the hotel."
Pros: "Food, especially the hot entrees and the salmon salad and the matcha cake"
Cons: "I repeatedly asked for upgrade options, was told 1) Gimpo airport can't process upgrades 2) wait until cabin door closed 3) flight is too full, no seats available when I could see an entire business class section empty. Was charged $110 to check an extra bag. Only one bag of three received upon landing. Airline staff was completely unapologetic and disingenuous, saying my bags would arrive on the next flight at 11 (there was no flight arriving at 11) and then treating me like I was inconveniencing them by needing to leave the airport two hours after my flight landed instead of continuing to wait indefinitely for my bags."
Pros: "They tried their best to accomodate but didn't do much to make everyone feel treated well."
Cons: "Flight changed three times with different times. In the end we were delayed for 5 hours and missed connecting flights. They offered a $15 food voucher and forced people to sleep together in a hotel room since they refused to let people who came alone have their own room. They rebooked and made it a complete waste of a vacation day while we wait to board a new flight in the middle of the afternoon."
Pros: "Very nice and friendly crew! Keep up the good job!"
Cons: "The screen broken and I could watch anything"
Cons: "Plain delayed and connection missed. Should not sell tickets with short overlays."
Pros: "Everything. I love Air China. Great service. Delicious Noodles."
Cons: "You name it, I've flown it, but Air China takes the cake for all-around worst experience on a plane. For starters, the idea of customer service hasn't made it's way to Air China. The staff were cold, at best, and rude, at worst. The food is one step below prison food. In my opinion, it was inedible. Every Air China flight I took (and I took 4) were the most turbulent I've ever taken, almost as if the pilot was purposefully trying to rattle us. Finally, one of the most annoying things about Air China is not being able to check in via app. Their tech is from 1987, so you have to go to their airport counter and endure long lines. I will NEVER fly with them again."
Pros: "Pleasant, uneventful, and meal service."
Cons: "No individual entertainment, but comfortable seating. Good trade off."
Pros: "staff are overall friendly."
Cons: "flights are delayed constantly, with connecting flights in short time span is impossible, luggage would miss and causes another delay"
Pros: "Most of the staff was very helpful and accommodating. On the first leg of the flight one of the attendants even suggested a wine with dinner, a very kind gesture."
Cons: "When my husband and I went to check in for our flight at the desk we had to wait very long time to get checked in. We noticed that one of the girls was in training, which is understandable but just inconvenient. We are both very patient people but this just made us nervous because our first flight on Air China to Japan on 10/26/17 was very delayed and caused us to have to literally run and still go through a rigorous security check. We were not rushed through the line even though we had nothing to do with our flight being delayed on our second leg. We then had to wait in another long line for security even after arriving into China on our flight back. There was also someone on board before take off with a medical problem and we could tell that some of the patrons started getting a bit aggressive or irritable. I don’t think the crew could’ve done much in that regard but wish the issue had been resolved a little quicker. I believe it was a 40 minute delay in take off."
Cons: "All our checked bags, all of them, never made it. We are still waiting. Very cramped on totally full flight."
Pros: "Crew and flight were professional and courteous."
Cons: "Passengers from Beijing were rude, and consistently snorting and spitting throughout the entire flight. Not just one person but everyone around us. Very disgusting and nauseating listening to that for 6+hours. I had earbuds in the entire flight and could still hear the spitting..."
Cons: "Plane were smelly Crew could not speak English Baggage didn't come"
Pros: "Getting off the plane"
Cons: "Two hours on the deck at Astana waiting take off in steaming humidity and not a word from the staff. They looked blankly at me when I asked to know what was going on. And then they told a bald faced lie. They failed in the service of a pre-ordered mea. in general a pathetic excuse for an airline."
Pros: "In between there must be light snacks be served"
Cons: "Wverything else"
Pros: "I'm 6'2" and had good leg room in coach. The food was decent and the boarding process went pretty smoothly. Each seat had a power outlet below it (kinda out of sight). Overall my flight was pretty good."
Cons: "The entrainment system was a little bit older semi touch screen (no usb charger). Air china was similar to China Eastern as they demanded all cell phones stay off for the duration of the flight. No WIFi was available for purchase."
Cons: "The flight was delayed so late that I missed my international connecting flight home despite leaving a four hour gap. The inflight service was pathetic. The food was atrocious, the media system was broken, there was not wifi, and they did not allow the use of cellphones the entire duration of the flight even in airplane mode. The ground staff was completely unhelpful. I was barely able to secure an alternative flight home after about a half hour of negotiating. I don't think I could have got the flight at all had I not spoke Chinese. None of the other foreign nationals were able to get a new flight. The flight they put on back home had to stop in Hawaii and cost me a good extra 8 hours. I got home 12 hours later than I had anticipated. I am filing for compensation. What a joke. Air China shouldn't even both with international flights if all their domestic flights are delayed and they are barely able to help customers speaking their native language (to say nothing of English)."
Cons: "The flight to Bangkok was delayed 8 hours with no information for most of that time. The flight back was delayed 2 hours. My bags were lost on the flight back. The food is horrible and the service terrible. The audio quality for entertainment was awful. Stay far away from this airline."
Pros: "The best part about Air China was the low price. Everything went smoothly. We were late departing so I missed my connecting flight to Japan. I had a 16 hour lay over. I recommend paying more attention to the total hours. I mistook 9pm for 9 am ! The airport in Beijing was a fine place to read.."
Cons: "The flight was totally booked - the plane was full. 90% of the movies offered were Chinese in origin."
Cons: "Seat is small and uncomfortable Landing late Food test not good poor customer service Drink should serve more often"
Cons: "My passsengerwere not arrived"
Cons: "Delay. Horrible service at Phuket airport."
Pros: "Cheap fare"
Cons: "Horrible food In flight entertainment system was poor, outdated, very less choices"
Pros: "Boarding was very smooth and easy. Seat was uncomfortable ."
Cons: "I like to use my device to listen to my music & game but not allowed even during flight."
Pros: "Long leg from San Francisco to Beijing (business class) was very smooth with comfortable seats, attentive staff, good food, and plenty of movies to watch. Lounges in both San Francisco and Beijing were great, too."
Pros: "I didn't like any part."
Cons: "I hated how they expressed the flight was full and there's was son many available seats. They place me in the emergency exit after I expressed I didn't want to be placed there. I will not be flying air China ever again."
Cons: "3 hours delay!!!!!! the food is like a hospital food."
Pros: "Food and entertainment excellent"
Cons: "Staff was rude"
Pros: "I got two beers and a decent meal"
Cons: "The aircraft was old and dumpy. The IFE is very insufficient and needs to be renewed."
Airlines flying from Shenyang to Washington have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Shenyang to Washington
Masks required on board, masks provided on flights from Shenyang to Washington
Social distancing seating
Middle seats unavailable to book on flights from Shenyang to Washington
Testing for antibodies, testing for symptoms for flights from Shenyang to Washington
Waiving of change fees. Search flexible flights from Shenyang to Washington