Most visitors from Shenzhen will not be allowed to enter New York. Citizens and lawful permanent residents of the United States, certain family members, and other individuals who meet specified exceptions, will be allowed to enter the United States.
Please find list of entry suspension for certain countries based on the last proclamation.
Read more about travel restrictions for New York
Visitors from Shenzhen are not required to quarantine after entering New York.
Visitors from Shenzhen must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 72 hours before departing to New York.
Passenger Disclosure and Attestation
New York State Traveler Health Form
Los Angeles Traveler Form
Masks: Recommended in public spaces and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
There are no direct flights for this route. The shortest travel duration to get to New York from Shenzhen is 23h 15m.
Yes, you’ll need a passport to travel to New York from Shenzhen.
If your flying dates are flexible, you should consider flying to New York on a Friday, as we generally find the cheapest rates on that day for this route. On the other hand, Wednesday is the most expensive day to fly from Shenzhen to New York. For your return ticket, we recommend flying on a Wednesday and avoiding Mondays for the best deals.
Shenzhen airport is called Shenzhen and the only airport in New York is New York John F Kennedy Intl.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Shenzhen to New York.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to New York from Shenzhen is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to New York with an airline and back to Shenzhen with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to New York from Shenzhen up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Pros: The crew took care of us during a strange virus affected flight.Read more about ANA
Pros: The crew took care of us during a strange virus affected flight.
Pros: Crew was very nice, toilets clean.
Cons: Flight delayed 2 times, didn’t receive text or Email from the second delayed
Pros: Everything was good but we were not able to select seats on the leg from Tokyo to Nagoya until arrive at check in and by that time all seats assigned and we could not be seated together and had to have middle seats. ANA needs to work this out...
Cons: The sound for the entertain in seat 26G never worked....unsatisfactory for such a new aircraft “Dreamliner”, make it a dream.
Pros: The cabin staff were extremely caring.
Pros: empty flight, foods tasted good.
Cons: The seat was uncomfortable. Entertainment choices were limited.
Pros: Service Quality
Cons: Seat does not recline
Pros: ANA did great on everything I could expect from a flight.
Pros: A taste of Japan food.
Pros: Staff and crew were great. Very accommodating.
Cons: I unfortunately got placed in the middle of one large person and one person who had a strong body odor. Unfortunate but it happens.
Pros: Smooth boarding and smiley staff.
Cons: No tv/ intertainment on the plane
Pros: Crew is awesome and nice
Cons: The seat was extremely uncomfortable.
Cons: Nothing. It was perfect. Comfortable, cute stewards
Pros: The service from the check in to the flight attendants were excellent. both flights were on time and the flights were very smooth.
Cons: the plains were older and their chairs didn't recline too much, which gets a little uncomfortable during very long flights.
Pros: Great service by the crew! Excellent food and flight was on time,
Cons: Film and movie offerings and music entertainment while on board should be improved with more selections.
Pros: Friendly crew, delicious meals, comfortable seats. Would fly no other airline to Japan.
Pros: easy check in.
Cons: can't choose my own seats.
Cons: First, I did an online check-in and was able to secure a seat for the first leg of the flight, but was able to get any information on my second leg. So when I arrived at the Thai Airways counter to load in my bags I asked the Thai Airways representative about the missing information. His response was that he could not get into the ANA system and that I have to go to the ANA counter to ask for that information. Given that my layover in Narita was only about 45mins landing to going to the gate, I was not comfortable with not knowing if I would be on that flight or not. The Thai Airways representation at the boarding counter did help me a bit and got in touch with a guide in Narita to help me get my luggages and get to gate properly. I wanted to note that we did not arrive in Narita on time due to the high air traffic so the plane had to circle around for 15 mins. When we finally landed I had about 15 mins to get through the custom and ran to my gate. When I received my ticket I was shocked that I got a middle seat on a 13 hours flight! If I have known this earlier I would have paid for a better seat, but since I was not able to check-in online and didn't receive any info about this flight prior to boarding I was not allowed to change on this full flight. In addition, the plane ride was awful. The food was disgusting and the seat was very uncomfortable. The seat did not even recline back! I don't expect much from a short distance flight but for a 13 hour long flight, I at least expect the seat to be slightly better than sitting on a rock against a brick wall. All in all, this was a HORRIFIC EXPERIENCE I went through. The stress and the discomfort on the plane was an experience that no one should ever feel while traveling. It was an awful nightmare on an ANA flight. I would like a refund on this flight with no exceptions. Sincerely, Jessica Saesue
Cons: 19 hours overlay in ORD. I had to check out all luggages again. Terrible.
Pros: The plane wasn't that full so I had a lot of space.
Cons: the seat itself is still uncomfortable to put in the extended position to relax. Plus the headrest doesn't move very well so it's hard to get a comfortable head position when trying to sleep. The crew took forever getting everyone on the plane I have no idea why it took so long considering they're worn so many people on the flight. The food wasn't very good except for the marble loaf.
Pros: I loved flying Ana. I cannot stress enough how exemplary the service was and the overall comfort/experience was one of the best I've had. I am looking forward to flying with them again next year when I return to Japan.
Pros: Flight left on time, service is good and also good entertainment options. Food is a bit so-so frankly but not bad.
Cons: They take a long long time to let economy class deboard on arrival even after the doors are open. Biz get off first naturally but the staff are sometimes chatting to them for a rather long time.
Pros: I slept through the flight from take off to landing.
Cons: The cranky infant a few rows behind.
Cons: Width of the seat for me was bit tight when in a flat bed position.
Pros: Lots and lots of meals and snacks. I was worried it would be an issue on such a long flight but every time I took a nap, they came back with food or snacks!
Cons: Seat would not recline. That should be standard. My back was sore after trip.
Pros: There were very entertaining channels availabe. Very few in English and non in my native language i.e. Urdu.
Cons: The food. Though it's Halal but very poor quality you should have to improve it.
Cons: Flight was moved to6 am, 4 hours earlier than scheduled. Found out less than 24 hours before flight. ANA refused to rebook on an available flight leaving at the original time. Disappointed (and tired).
Cons: Food took 3 hrs to get out. Movie selection was limited compared to other airlines
Pros: I like the food, service, and punctuality.
Cons: Nothing I do not like
Pros: Service and food
Cons: Seats need more padding -- perhaps an optional pad for some customers. It may be impossible to avoid literal butt hurt on a 14-hour flight, but an additional seat pad probably would have helped. Little Japanese woman next to me had one and I think she was quite comfortable.
Pros: Great flight
Pros: Meal from KUL to HAN was tasty. The separation of the gravy based dish from the rice was a great idea to prevent the soak up. Personal touch screen responsive and quality definition.
Cons: EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!
Cons: They refused to board because the united dis not allocate the flight date and ANA check in counter did not help to coordinate.
Pros: Good service.
Cons: Was put on "Standby", even though I was traveling with my teenage daughter, and I arrived more than 2 hours before departure! I ended up getting a seat, but this was unnecessary stressful (there were some seats left in business, so they knew I was going to get a seat eventually. They could have told me I was going to be able to go at check-in).
Pros: The crew were fantastic and the meals were pretty good
Cons: Every time I'm on an airplane I'm seated next to several really sick people.. I know this isn't something you can control but it really reduces the comfort any healthy individual can have. I also didn't like the really long delay for the baggage after the flight. The on flight movie selection had not changed on the return trip which was 16 days later.
Pros: Everyone is super nice.
Pros: The flight got me home.
Cons: I don't like that I had to gate check my carry on because the overhead bins were too small but it wan't a big deal.
Cons: The crew was very polite, the best that I have ever seen . I noticed this polite behavior in all Japanese service people in Japan too. Very gracious, It is in their culture. The only problem for me in such a long trip it was that the chairs couldn't move back for a more relaxed position, but overall it was very good .
Pros: Very attentive, professional crew.
Pros: service and comfort in Premium economy
Cons: ANA's food quality went down so much. Its basically as bad as united meals. Very sad.
Cons: Flight attendants didn't speak English; no amenities provided (toothbrush, eye kit, etc.) like Etihad and Qatar provide in economy. There weren't a lot of meal options. There should be double the movies and music offered given that you can go through all of the offerings in one or two legs of a trip. I had four. BBC news didn't work on any leg of the trip and the Japanese news was in Japanese only, no English.
Pros: Very friendly and accommodating staff. They were quick to help when a friend of mine wasn't feeling well on the flight. Great service!
Pros: Staff was nice and attentive
Cons: Uncomfortable seats. Don't recline. Could use more film choices.
Pros: Unexpectedly upgraded to business class - fantastic way to start a business trip... Food was amazing, and the seats and legroom are of course paradise compared with economy class - thanks ANA!
Pros: My son can not eat peanuts, I am so happy you offer the peanut free meals. And ANA always have good sevice.
Pros: nice sevice
Pros: The crew was courteous and helpful. The food was good. The seat and bed comfortable.
Cons: There was really nothing to dislike. The video choices could be more imaginative.
Pros: The padding seems inadequate especially for medium and long hauls. It hurts sitting in the seats after 2 hours into the fight.
Pros: Good guidance
Cons: There's no boarding zone?
Cons: Better movie selection. Better organized boarding in Frankfurt
Cons: Boarding was delayed for 25 min and was no information for that. Otherwise everything was good
Pros: The crew is usually really good.
Cons: The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times
Pros: Serve customers with a smile
Cons: Better tasting meal packages served at economy cabin
Pros: Crew was amazing
Pros: Very cramped seats
Pros: Food, Entertainment.
Cons: Harder than usually landing
Pros: everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years...
Pros: Crew amazing. Seat super comfortable
Cons: Excellent service
Pros: Extra leg room, great service and good food.
Cons: The entertainment system feels dated (no touch screen) manual rewinding of movies, selection of movies
Pros: Lie-flat seats in business class
Cons: 4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing.
Cons: Screaming children. Totally clueless, rude flight crew. Next time kids are screaming for three hours straight on a red eye, maybe offer the parents some assistance. Makes the “perks” like hot towels seem ridiculous when staff are completely indifferent.
Pros: Great service always smiling, flight on time, overall a great way to fly.
Pros: I loved everything! The plane was well maintained, the crew were friendly and attentive, the flight was comfortable even for such long hours. Food was also great! In flight entertainment had recent movies and shows, even international selections.
Pros: Cabin crew was top notch - even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!
Cons: That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights - shame on the US carriers - I strongly suggest they fly Singapore Air to see what true customer service feels like!
Pros: Finally, I could go to my final destination as planned by transmitted to Korean Air flights.
Cons: My first flight of JetBlue from Olandor to New York was delayed that leading to my connecting flights to my destination were missed. Now, my suitcases have been missed, too.
Pros: It's not the cheapest way to fly but it's a great way to cross the Atlantic. Seats are big enough for 2, really. Lay flat beds make the night crossing east tolerable. You really can get several hours sleep. The cabin crew is outstanding, patient, and extremely responsive to requests. Two meals served were excellent. Entertainment choices were complete. After a number of flights in Economy on other airlines I'm spoiled by Singapore Airlines and also by Business Class. And their fares seemed much less than others for the JFK to FRA route. Had no idea this level of luxury existed on an airplane.
Cons: My seat assignment was moved without explanation on our return flight, FRA to JFK. That was disappointing. The gate folks were apologetic but no real explanation given.
Cons: Flight attendants were bot friendly, appearwd to be botheted when askes questions or requests were made.
Pros: Staff was polite and accommodating
Pros: I dropped my scarf and only realized after I was seated. People were still boarding and I told a young man attendant and he found it and brought it to me. And he was such a gentleman too! Wish I knew his name but it was Frankfurt to JFK 835am flight on April 3rd. Thank you again!
Pros: Everything was good
Cons: No complaints
Pros: Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix.
Cons: JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again.
Pros: Great experience
Cons: Seating arrangement was bad
Pros: EVERYTHING was great...from check in to the entire experience on board. Extremely friendly staff to delicious food and a great choice of beverages! Clean and tidy aircraft with lots of extra amenities. Pleasant flight, pleasant arrival. Always a great way to travel!
Cons: "Customs" at JFK came to an entire halt. All passengers where stuck in the welcome hall for 1h, without any information, why held there and why nothing was moving forward. All CBP booths were closed, but 8 (eight!) employees, who normally direct arriving passengers to the kiosk-machines where hanging out in two groups sharing private stories and having laughs instead of at least informing passengers, what was going on. Lots of passengers where outraged...a couple in their mid 70s in front of us had to sit down on the floor, since they had circulation problems from standing in line so long. Sadly, JFK isn't what it used to be anymore.
Pros: wide seats. great service. on time.
Cons: food was not as good as one would expect.
Pros: That the A380 was only 70%full, resulting in me getting three seats to myself. I was able to stretch out and sleep for most of the flight. Food and service were top notch. Better value than Lufthansa or American, for the overall flight experience. You could fly cheaper, but not better, in economy.
Cons: Though we landed early at JFK, we had a one hour wait on the tarmac until one of the only two gates capable of receiving an A380 opened up.
Pros: Ontime, airline stewards were excellent and tv entertainment very good
Pros: Excellent service & comfort
Pros: Great service
Pros: Best serves ever will fly every time
Pros: Love the service at Singapore Air. Very attentive and accommodating.
Cons: Security at Frankfurt airport was horribly slow. Also, audio jack didn't work properly. Not sure how often that's checked.
Pros: Service was best in class
Cons: Planes are old. They never seem to use newer planes on the Brisbane leg.
Pros: I got in some exercise during the delays and gate changes
Cons: Delay after delay, gate changes, lack of care from employees, missed a day of vacation in Germany, missed out on photos and memories
Pros: Very nice crew.
Cons: Why are the slippers/socks not distributed before take off or already in the seat pocket? Why is the food order taken after take of and not before? Why does singapore airline have old seats I new planes? What happened to the earlier leader? Friendly staff alone does not make the deal. And given ticket prices SQ is not attractive any more for me.
Pros: Made Econ class feel like biz :)
Cons: Extremely cramped flight in regular Economy.
Pros: The crew, the food and the comfort was fantastic. I was in economy and even with a full flight I was still comfortable.
Cons: It would have been nice if wifi was free considering it was such a long flight
Pros: Crew was attentive and nice.
Cons: Cabin was beat up and worn out.
Pros: everything great, every time again
Pros: The meals were great, the seats very comfortable, the entertainment system very good as well.
Cons: The Internet was very expensive and very little. I was disappointed, and had to ask 3 times to different attendants to help me set it up. They were not acquainted with the process at all.
Pros: The flight experience was pretty great overall..
Cons: I didn't like that interacting with their websitewas not very iser friendly or reliable. While most domestic airlines allow you to easuly interact with your itinerary I pretty much had to just show up and hope everything worked out. Also no alerts or other functions.
Pros: The food was great!
Cons: The announcements coming from the boarding crew were not clear or hardly under stable.
Pros: Everything, got to love how smooth those A380s are, plus the service and food is impeccable. Also so much entertainment!
Pros: This was the second time that we were able to fly to Germany with Singapore airline. I will always try to fly with them in the future. I have been on numerous transcontinental trips and I rank them as number one. They make me feel like I am welcome.
Cons: There was very little leg room for people over five feet tall. Everything else was exceptional.
Pros: Service is good even in economy class.
Cons: Chairs on the new A380 although more comfortable than the Boeing 777 are still very uncomfortable for sleeping in the economy class. Plane is so big that it takes a while for first and business class to load and unload. Luggage took forever to unload for the same reason.
Pros: I loved the touch of luxury, even sitting in the economy , the hot towels, the good food , attractively prepared , the free wine and the courtesy of all the team. This was my third time flying with Singapore Airlines and I hope not the last time. The big plane flew so quietly, it was a wonderful flight.
Cons: Like in all airplanes in economy the seats are too close , but when you cannot afford to fly differently it was okay, there was at least leg room.
Pros: Crew was attentive , quiet flight
Cons: More food choices
Cons: The flight could have been on time
Pros: The boarding was quick and the plane departed early.
Cons: I had an exit row seat (21G). The seat felt like a church pew and the right armrest was lower than normal since it was mounted on the exit door. This was by far the most uncomfortable flight I've had. My back started to hurt even before the plane took off.
Cons: It was the last row, could not sleep on it
Pros: Professional crew, no fanfare, standard was excellence.
Cons: Faster flight time in air...
Pros: Crew was super friendly and cool!
Cons: Movies were outdated flying to Amsterdam, coming back was great
Cons: Reservation said hot food, no food was offered except for crackers and nuts, flight had no real options for drink except if you are a coffee drinker or coke drinker
Pros: Crew was nasty. They acted like prison guards not like they supposed to act to customers.
Pros: crew was amazing
Cons: So far nothing.
Cons: All was excellent
Cons: The cookies and snacks are terrible. A single sandwich would have been better and not cost that much more t For the airline
Cons: Delightful experience except at SFO checkin.
Cons: nothing all excellent
Pros: Delta service and comfort is always excellent.
Cons: All is great just keep it up
Pros: COVID safety measures
Cons: There was no in-flight entertainment via Gogo app / Delta Studio.
Pros: Better food
Pros: Clean, comfortable, empty middle seats. Good movie selection.
Cons: Snacks lacked variety and nutritional value.
Pros: Crew from Washington to Cancún were extremely rude
Pros: Very good
Cons: I dont know WHY Delta changed my flight with ALIITALIA, but, DON'T DO IT DELTA. The check in process took an hour, not talking about the line, the ACTUAL checkin at the counter. I couldn't complete my web checkin at the AliItalia web site. Landed in JFK, still sucks as an airport, nobody helps, nobody explains anything, very poor signs and instructions, Global Entry kiosk are hard to spot. My connection ticket didn't have the TSA/PRECHECK legend, went to AliItalia counter, the lady at AliItalia barely said anything when I asked for help with that, her immediate answer was to disengage and sent me to another terminal "to talk to Delta". She didn't explain or didn't want to give an explanation until I started to act as an already 9hr30min flight frustrated customer in a very old, very poor plane with poor food service. Again, I bought an over $1,000 ticket with DELTA, NOT ALIITALIA, if Delta send people with their "partners" at least make sure that they are taken care of properly.
Pros: Very kind associate working at the gate. She helped me obtain my seat assignment and was a pleasure to speak with. Her happiness was contagious (even at 6am!). She put me at ease.
Cons: The last travelers in boarding line (including myself) had to check their carry on luggage because “there was no more room in the overhead compartments”. However, while I was walking to my seat, I saw ample storage space as well as suitcases that were laying horizontally or flat and could easily have been adjusted to create even more space. Given that most people pack their most valuable items in their carry on bags (as well as anything fragile), I was a bit uneasy checking mine. The associate who helped check my bag on the tarmac was kind. I was grateful that my luggage had a hard shell case.
Pros: Entertainment was great , also being able to watch live tv. Cabin crew were good
Cons: Be on time , delayed for an hour
Pros: Great experience!
Pros: extra legroom of comfort plus zone
Cons: Bordung process runs smoother now that the order is made clear ahead of time. In jfk they did not have the columns marked “comfort” “priority? “Main 3”, etc, like they had at Reagan arpoirt in DC
Pros: Delta does an overall nice job.
Cons: Food is OK. Service is friendly though. Comfort + was nice. Bathrooms were not great, smelled, could use a refresh.
Pros: The crew were good.
Cons: The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok.
Cons: Crew could have proactively provided more water. I was really thirsty mid-flight and had to stand up and ask for water myself.
Pros: Very friendly cabin crew. Comfortable and food was good and drinks and water was plentiful. I would highly recommend Delta for transatlantic flights,compared to so called 4* airline Aer Lingus, then Delta are a 6* in comparison
Pros: good flight and pleasant staff
Cons: no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor
Pros: Food selection and quality were fine. I also enjoyed the entertainment options. Seat area was comfortable and spacious.
Cons: The flight attendants were uniformly rude and nasty to passengers from start to finish. As I boarded, I asked for a piece of art to be stored in the wardrobe compartment. This was treated as an inconvenience. During and after boarding, flight attendants addressed passengers rudely when encouraging them to take their seats in a timely fashion. Later, when my seat mate politely asked a FA to repeat the food options, she asked, "Excuse me?" several times and seemed very irritated to have to repeat the choices for him. Also, near the end of the flight, a pillow was on the ground and a FA asked those seated in my row to pick it up. We responded that it wasn't ours and she said something to the effect of, "Oh yeah? So how did it get there?" (Maybe because someone else dropped it and we didn't notice?) The FAs seemed irritated to serve passengers at all. Each time they passed through for beverage or meal service, I felt like I was imposing on them. I have never witnessed anything quite like it. Makes me wonder why they were all so upset and and felt it appropriate to speak and act disrespectfully toward customers. (Delta, do you have any insights?) I hope they all got a good night's rest after that haul.
Cons: As a Platinum AFK/KLM Skyteam member I was NOT allowed to use the Delta Lounge. On the flight the meal choice was poor and the staff were not really geared to serving regular clients. The movie choice was poor. I expected better!
Cons: My flight got cancelled without letting me know in advance I was in the airport and spent me hours to switch a flight I ended up arriving at a different airport and need to spend more money for über
Cons: I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever.
Pros: Staff were polite
Cons: The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating
Cons: KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)
Cons: Very nice crew and great food
Pros: Crew is excellent, polite and personal!
Cons: Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good.
Pros: Crew good and seat OK but not exceptional for business class
Cons: Food was average - main course could have been better. Range of movies ok but not great
Pros: The socks offered in business were comfortable and nice looking. The red wine was good.
Cons: The food was just average and the seat not too comfortable
Cons: Crew members in Amsterdam were very rude and disrespectful
Pros: economy plus seats were nice, great movie selection, especially international movies
Cons: crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better
Cons: Everything was good
Cons: I was seated next to the restroom, which is not a pleasant experience for an international flight.
Pros: Onboard crew were nice and polite. Flight was on time (a rarity).
Cons: The boarding crew was rude and unpleasant, the plane was boiling hot.
Cons: Travelled business class and was ace experience
Pros: Great crew, comfortable seating with enough leg room.
Cons: Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated
Cons: Head support for 6 feet plus people on seats would be good
Pros: the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can
Cons: the headrest is hard. Apart from that- all was fine
Cons: There was no wifi on flight
Cons: We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip.
Pros: Crew was ok.
Cons: Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade.
Pros: Overall KLM experience is good
Cons: Food quality was mediocre for a business class flight.
Pros: The crew were really helpful with people who had tight connections because of the delayed flight
Cons: I wish they had WiFi
Cons: Inflight was better than I expected. But needs upgrading air crafts.
Cons: The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port
Pros: Friendly and efficient crew. Flights were on time if not even early.
Cons: Not enough leg room
Cons: old screens and entertainment system leg room to small
Pros: Crew was awesome
Cons: Still waiting to board after missing this connection had to be booked on another airline
Pros: Crew was great, very nice
Cons: Not enough legroom
Pros: Friendly crew.
Cons: So many people on a 747!!
Pros: I slept pretty much the whole time
Pros: Food was excellent, service from staff was friendly, and entertainment options were great.
Cons: Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good.
Pros: Great food
Cons: I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system.
Pros: Arrived early!
Cons: Boarding seemed disorganized.
Pros: The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs.
Cons: The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing.
Pros: She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks.
Cons: Cramped seating.
Pros: Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished.
Cons: Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket.
Cons: Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out.
Pros: On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!
Pros: Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats.
Cons: This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the
Cons: Boarding was a free for all. The travelers did not pay attention to the priorities.
Pros: Helpful and smiling cabin crew.
Pros: Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered.
Cons: Nothing to be honest . All positive.
Pros: Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible.
Pros: great choice of entertainment content, friendly crew
Cons: Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work
Cons: Long stop over at Schiphol. Too Long!!!!
Pros: They were awesome.
Pros: Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault).
Cons: No complaints at all.
Pros: Crew was friendly, and the food was better than the usual KLM fare.
Cons: The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room.
Pros: Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly).
Cons: KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom.
Pros: The crew member was not helpful with my need at all and just ignored my request to change my seat (which was empty). I am very disappointed and had a bad experience!!
Cons: The crew needs to be helpful and be courteous.
Pros: Felt like a sardine, packed in tightly. Crew was pleasant though.
Cons: Too crowded c19
Cons: Comfort of seats. Aisles were too narrow and everyone was touching each other even when they didn’t want to. Seats were uncomfortable and narrow
Pros: Crew was fine, outlets were nice
Cons: It should be a crime to have a fully packed plane in the middle of covid. It’s also illogical to not serve food but allow people to bring food on, doesn’t make it more covid safe. I will avoid American Airlines in the future.
Pros: Yes and Yes
Cons: Nothing to complain about
Pros: Crew was good. Seat were comfortable.
Cons: Don't charge for wifi. It should be free.
Cons: Something better to eat
Pros: That we got there on time. And landed safely.
Cons: Honestly I have no complaints but they could at least serve something for a 6 hour flight
Pros: I managed to slip ahead a couple of rows into what I guess was a slightly upgraded seating area. This resulted in my flight being very nice. But had I not been able to pull off this minor theft, I think it would have been miserable. Sitting up straight, without the seat ahead of me reclined, my knees touched the back fo the seat in front of me. It felt like I was sitting at a table in a kindergarten classroom, not a chair meant for an adult. In the upgraded seat I was very comfortable. Staff on board was friendly and helpful throughout the flight.
Cons: I haven't flown American Airlines in quite a while and one gets quite spoiled flying on Emirates or Qatar or Singapore or Norwegian or whatever other airlines. It's easy to forget how utterly mediocre AA is. The food isn't great, the air quality on the flight is terrible and leaves you feeling oily. They don't air-condition the plane until after everyone is boarded so the whole process is hot, sweaty, and unpleasant. Many of the staff are flat out rude to people (I was never on the receiving end, but I overheard what I considered very abrasive tones to others). And so on. Ideally I'd fly on other airlines I think.
Pros: Wide choice of films on the flight, boarding was hassle free.
Cons: Crew could have been much politer when asking about the food wishes of others. Seemed to have no idea how to walk through the aisles, hitting my head and shoulders more than once while walking through.
Cons: Seats what happened to towlets after food Also never asked if we would like water etc I felt invisible
Pros: The boarding process and its ease
Cons: The Wi-Fi was not free and quite expensive. The space between seats was too narrow for my legs resulting in an uncomfortable journey. The entertainment was dated and not varied enough. The food was borderline unsavoury. The wines were cheap... Not an airline I would recommend to anyone.
Pros: Nothing!!! This was a horrible flight experience!!! I will never use American Arilines again especially their Barcelona connections.
Cons: I would never use American Airlines again. Horrible service at the check-in service at Barcelona Airport. I travel around the world for work and each year I fly to more than 12 international locations but never had a horrible experience like this. My carry-on bag is 21” carry-on bag that I traveled in more than 20 countries for the past 3 years but American Airlines staff members at the check insisted that my carry-on bag does not fit the FAA regulations and they threatened me multiple times when I protested their attitudes. I am an avid traveler and I know my rights as a traveler but the American Airlines staff members were extremely rude and insisted that I have to check-in my carry-on bag. The real issue was that regardless of the size of the carry-on bags, they were forcing almost all passengers to heck-in their carry-on bags a clear indication of money-making scheme. When I protested their attitude, they threatened me saying that I pose a security risk and that they would not check me in but I stabbed my grounded insinuated that my bag fits the FAA regulations. I booked this flight from Bristish Airways and this was a code shared flight, I called British Airways in December 22nd and confirmed the measurements of my carry-on bag but when I told American Airlines about the Bristish Airways, they told me “they don’t care, this American Airlines not British Airways”. It was humiliating, it was disrespectful, and it was unacceptable!!!! At the end, I removed one sweater from carry-on and the issue was resolved but after this experience, I will never never fly with American Airlines and never recommend anyone to use American Arilines especially their Barcelona flights and connections.
Pros: Comfortable flight. New plane
Pros: The flagship first seats in American Airlines are among the best in class given that I only flew from Miami to JFK. Fully flat beds and ample room.
Cons: Very limited food options.
Pros: Chocolate ice cream and pot pies
Cons: To start, I had paid extra to upgrade to a seat with more leg room only to find I had been reassigned to the back of the plane. This was after I had already done an online check-in for the appropriate seat. Then I was told by the AA agent at the desk that my upgrade was in the system but that it was “fake”. Apparently the money I paid two months before was no good on this flight. I was traveling with my boyfriend and they would not allow us at the same counter because we were not married. After much haggling we were finally able to rectify the situation. Horrible start. Then, once on the plane, the in- flight entertainment system as well as the lights broke right before take off so there was nothing to watch or see for an almost 8 hour flight.
Pros: Arrived ahead of the scheduled time
Cons: Plane was less than half full yet the crew appeared pressured .... one crew member didn’t wait for me to complete my request and she brought me eat phones yet I wanted to ask for water to drink! Seats don’t recline much ....
Pros: Relatively comfortable plane, great movies (I watched four!), good timing between meals/snacks.
Cons: These planes are always SO cramped. We paid to be in the section with 9 seats across instead of 10 which was worth it but wish that they would just give everyone slightly more space - seems humane for such long flights! The group boarding on these huge planes always seems chaotic. Also it seems like it would honestly make more sense to start at the back and move forward. Would have less waiting for people in front of you to get settled. Wish the last snack had a piece of fruit or something with a bit more healthy aspect.
Pros: This plane is much better than the American Airlines plane I usually get stuck with on my 8 hour direct flight from JFK to MXP. Please stop using the Boeing 767 jets and only use the Boeing 777 for flights across the Atlantic. I would like to fly American more frequently but not if I think I'm going to get stuck with the planes from the 1980s where there's no personal TV, no place to plug in my phone or electronics to charge unless you carry around a car charger, which I definitely don't, and there's no WiFi on those planes either.
Cons: Boeing 767 Jets! The food is blah - Delta and Emirates is better. The entertainment needs a bit of an update. Or maybe I just fly too often...
Pros: Flight crew was nice
Cons: Checking in, the counter agent first told us we would need a visa to go to the USA. We are American citizens. Then she insisted that we buy checked bag allowance even though our tickets already included checked bags. We had already flown the 1st leg with checked baggage, why would we purchase tickets with no baggage allowance coming home?! The stroller we gate checked was left at the end of the oversized baggage carousel because of the ground crew not wanting to unload gate checked items. I will never EVER fly an AA codeshare flight.
Pros: Asked a stewardess to turn the heat up and she did.
Cons: Freezing cold air conditioning. Every person I could see was wrapped up in their blanket before we had even taken off.
Cons: Food and drinks could be better
Pros: Crew very friendly couldn't be more helpful. Food snacks and drinks good. Very efficient boarding system the best I've encountered.
Cons: Roof mounted tvs a bit disappointing and the films were just repeated. Coffee needs coffee in the cup, it was just milk and water no taste of coffee.
Pros: Good space in premium
Cons: Female cabin crew were aggressive, discourteous and frankly rude to the passengers when they had to verbally communicate. I hear this so often with American cabin crew. When I started to experience this I became aware of the same trend in regard communications with other passengers. Very unattractive.
Pros: The overall service x
Pros: Very nice and genuinely friendly flight attendants and ground personnel. Flight arrived early, perfect landing and take off.
Cons: Kayak/webjet sent me the wrong check in code for the wrong airline operating my flight. I inserted it on the online form multiple times until I was blocked from doing so, and there was no link to communicate online in real time with anyone who could solve the problem. This was extremely stressful and unnecessary, as well as time consuming. It was not how I wanted to spend my final night in Italy. Furthermore, I had to wake up at 4 am to get a very early bus to the airport in order to check in early enough in person. NOT cool. The food was mediocre. The entertainment options were about the worst I've ever seen. My seat hardly went back at all.
Pros: Due to a strong tailwind we arrived 45 minutes ahead of schedule. Great service with attentive attendants. However the plane was older than me, no real entertainment system or outlets to plug in smart devices.
Cons: Plane needs to be retired or retrofitted to accommodate smart device charging.
Pros: The only decent point was the food. Not great but at least edible.
Cons: Since check in in São Paulo was a complete chaos. There were only 2 people helping on check in (in machines) and these people were still not helping people (like me) with questions about on how to do check in in those machines. On the other hand to dispatch the bags there were almost 8 attendants to receive the bags. Ridiculous! I’ve tried calling American Airlines and Latam several times to assign a seat for me and they swore there were only middle seats but I know how airlines work to make extra money on these seats. At the end, they only gave me a middle seat option and I had to take I.t of course. On the plane I realized there were dozens of empty seats and yet they made sure not give them to me or anyone else. Unbelievable! Unfortunately I still have to use AA on my way back to Brazil. After this, I’ll chose another airlines for sure. Also, the 3,4,3 arrangement is ridiculous: there’s no corridor space making people touching you everything someone passes by your seat. And boy! Those seats are so uncomfortable and there’s no way to incline the chair so you can even have a little rest (because it’s impossible to even sleep on those seats). The crew were simply doing their jobs! No pleasure! No smile! No engaging with anyone unfortunately! They looked miserable and I asked for water and the flight attendant NEVER brought me anything. Seriously! Water is free!
Pros: Entertainment was good
Cons: Flight was late, seats was small, all time something smelled so much.
Cons: I hate American airlines. It is the WORST. We were held for almost 4 hours waiting for "maintenance call" then flight was cancelled. THEN it took two full hours to get back checked bags. By ths point it was 5 pm, had been at airport since 8:30 -- no food offered, no apologies, not even a glass of water. Of course, no flights back to US so I was stuck an extra day, completely messed up school and work. I THOUGHT I was booking with Iberia but it was a code share. I WILL NEVER fly American Airlines again!
Cons: More than a 2 hour delay in Madrid for American Airlines to replace the seat harness on the Co-pilot's chair. This seems like an evolution that should never delay a flight if the proper preventive maintenance had been performed. Very little info was given and there did not seem to be any concern by the pilot or flight attendants once the flight was boarded due to the delay. I was very relieved, however, when we arrived at JFK and AA had a point of contact helping folks with close flights. We originally had 3.5 hours to make our connection to BWI, but due to the delay, had less than an hour to go thru Passport control, rescreening and entry to the terminal, but we made it. Thank you for the personal representative. I did not get her name, but she was very, very helpful.
Pros: Not very much positive to say unfortunately. The staff were good and did as much as they could to keep up feed and happy.
Cons: The plane was extremely old and dated. Never been on such an old plane with no up to date equipment or facilities. The chairs were very uncomfortable and the food was awful. There was no personal entertainment screen for an 11 hour flight and only one of the safety demonstration screens was working during take off. Also no plugs at all.
Pros: They offered pretty decent food and snack options that were included in the flight- the high quality chocolate ice cream was an especially nice touch as well as the included wine. My seat appeared to have more space than the flight previous to it, so that added a lot more comfort without the extra expense of having to pay for the "more space" seating- I often feel like airlines nickel and dime you to death these days. Perhaps it was just the luck of the draw, but the seats had much more legroom than my first flight to Paris as opposed to the return to NY. The flight crew were all courteous and pleasant. Leather seating with readily available pillows and blankets for all was a nice touch as well.
Cons: Having to use communal screens for watching movies and shows, having no choice as to what was displayed, having trouble seeing everything displayed (too far and small to see nuance in dark scenes and print on screen), having only one bathroom mid plane.
Cons: Trying to make any changes to the booking or check in was horrible. Because this was booked through kayak, then through an agent, then ultimately an Iberia booking on a British Airways / American flight, it took about 5 rounds of phonecalls being passed to another company or another department to get anything done. Sure the flight was cheap, but 6 hours of phone calls to get anything done is unacceptable. The plane used for this flight is ancient. Very tired seating, and no seatback entertainment. One children's film shown on the central TV screen followed by old sitcoms....For a transatlintic flight, this is really poor.
Pros: The movie selection was good, although it was in Italian. The drink selection was good. Thanks for the pillow and blanket.
Cons: I began flying when airline attendants were called airline stewardesses. Their personality plus attitudes and attention to detail reflected on the overall image of the airline, and did not make me feel like a second rate citizen in a second class seat. I've noticed over the last decade-plus that this has changed. I've been rudely spoken to for reaching for a napkin off the cart as I was not given one with my drink. My elbow was hit by the cart as it moved from back to front of isle, and no apology followed. The garbage was collected moving back to front, so I had to get the attention of the attendant after she flew by me. I thoroughly researched the size of the suitcase required prior to flying, and bought a new one to meet the requirements. My suitcase did not fit on American Airlines. Why am I bringing up American Airline? When getting to the airport in Milan, Italy, 2 1/2 hours prior to flight departure, I approached the British Airway counter. As no one was there, I proceeded to believe I was too early, so I had breakfast. I again approached the British Airway counter and still no one was there. On my way to the bathroom, I found the flight board and followed the directions. I searched for British airlines at the gate I was directed to, but was unable to find it. I asked an attendant, and I was directed to the American Airline gate. It was very confusing. It would have been nice if there was a sign at the British Airways counter directing its customers to American Airlines.
Pros: I was surprised by the amount of room in the economy cabin.
Cons: Check in very slow! The computers used for passenger self check in didn't work well. It took 6 attempts to read my passport, it never did read my green card, wouldn't accept my frequent flyer number. Other passengers were similarly frustrated. The attendant couldn't have been less helpful. I joined a line to check in with a counter clerk. The counter positions were seriously understaffed. The clerks seemed to be working quite slowly and were quite unconcerned about the growing line. I'm glad I checked in early for my flight!
Pros: The entertainment and food on the flight were excellent and the crew were kind and attentive.
Cons: The only thing I didn't like was that there wasn't much legroom in the economy section. Another problem - which is probably related to Heathrow airport and outside of the crew's control - was that the staff at the airport rushed us tremendously during boarding, saying that the flight would close half an hour in advance. I had never seen boarding close that early and it was very frustrating, because the boarding then took a very long time, since they searched us for no reason, and our flight ended up taking off 30 minutes late! As passengers, we felt very rushed, it seems, for no reason.
Cons: This had to have been among the worst flights I have ever experienced in 50+ years of flying to 86 countries. First, an e-mail before I left my Paris apt that it would be 1 hr late departing. THEN the announcement ON BOARD that the flight would make a REFUELING stop in Bangor Maine (the eqpt was a 20 yr old 757 meant for a medium-range domestic route instead of Paris-NY). So it was FOUR HOURS LATE arriving, including an extra hour on the ground in Bangor because they'd lost their landing slot (tho they lied about "bad weather" at JFK) ... a succession of lies and incompetence. Headphone jack didn't even work at the seat ... the movie was a US film dubbed into French anyway! Gawd what incompetence. A letter Fedexed to Doug Parker, AA's CEO, was not even acknowledged.... and I do 35,000 air miles a year on AA. THE WORST.
Pros: THis was an ok flight. Everything was on time and the crew was hreat. On the other hand, the food was terrible and the check in process was not expedite at all. The American Airlines crew did not know how to handle my G4 visa while checking in and they neglected to mark my bag with the orange ribbon signaling platinum status in American. This is key to getting your luggae faster in baggage claim when you have a short connection (I had less than two hours). This omission caused my suitcase to arrive last, and I had to run to make it to my next flight.
Cons: States above
Pros: The meals were excellent -- well timed distribution of food throughout the flight. Attentive staff. Good choices for meals and beverages. I liked the fact that we got ice cream halfway through the flight also, that's not a very common thing! Entertainment system was very good -- lots of choices of things to watch/listen to! I was pleased to find that there were movies available that had been very recently released that I had been wanting to see!
Cons: Comfort was okay, my seat was on the end of a row with three seats (aisle side) and immediately behind me was a row with only two seats. Without fail, the flight attendants bumped their carts into my chair EVERY time they passed. If I had been trying to sleep, this would be much more of a disturbance to me. Seeing as I was just watching movies and enjoying the food, it wasn't that much of an issue. However, I think it would be easy for the flight attendants to just take a second longer to try to navigate around the chair and not bump it every time. Little things like that go a long way, especially on a long flight.
Pros: nothing. seriously I have NOTHING good to say about this trip
Cons: We boarded or flight just a few minutes late initially then had to taxi back to the gate to fix AC(?!) electrical issues, which were seemingly fixed just as we started to de-plane. Then after a slew of nonsense announcements about waiting for a new pilot, redirecting the destination, and basically misinformation about reboarding, we are told that the flight MIGHT be canceled; It has been nothing but one excuse after another and honestly after a 4 hour delay with no real answers, I really cannot find any reason to fly this airline ever again. Such poor service.
Cons: When I booked the flight, I hadn't realized that British Airlways had contracted the flight out to be operated by American Airlines. The flight was delayed in Paris and I ended up missing my connecting flight through JFK to DC. Though we were told on the plane that we would be given assistance upon landing and helped in an expedited manner through customs, instead I was briefly informed I had missed my connecting flight, handed an envelope, and told I needed to now travel to Laguardia Airport. No other information or assistance was provided. I was not given a reason why I needed to travel an hour in NYC traffic to switch airports nor was I given any help through customs. The shuttle I was told to take was unable to take me to the correct terminal, so I needed to get on a secondary shuttle. Again, after a 7 hour international flight, little assistance or aid was provided. I was barely able to make it through security in time to catch the new flight. Additionally, the actual flight from Paris to JFK lacked basic in-flight entertainment that almost any international flight would have. I will not be traveling on American Airlines again, and I am hopeful that Kayak and BA will be more clear in the future.
Pros: It got me home in one piece.
Cons: The flight was delayed after some passengers began boarding. The boarding process was also all over the place. When i finally got on the plane, the seats were very uncomfortable and I felt like a sardine being crammed into a small tin. the crew was at best, mediocre and boring. The in flight snack was two crappy pieces of cookie? Or was that a cracker? I did not eat it. The entertainment was one shared screen that I did not have a headset for, nor was I offered a headset, free or for a fee. The screen in front of me was too close and the screen behind that was further away and barely able to see it. I choose not to watch it for these reasons. The landing was rough at the end, everyone jolted forward when we hit the ground.
Pros: Appreciated the staff acommodated me with an aisle seat.
Cons: Had worse return flight experience. The flight was supposed to depart at 10am. While everyone was boarded, we were told the airplane missing a part. All of us had to wait for 2 and half hours for the crew to tell us that the part was in London. Thus, the flight had to be canceled. Then we waited to pick up our luggages from 12:30pm to nearly 4pm in order to get transported to a 40- minute drive away Hotel. I was starving because I didn't have breakfast as I tried to catch my flight and no food was provided during the waiting time. Plus, the entire day was wasted. Oh well, at least we were provided accommodation for the overnight, 2:40am breakfast, 4am airport shuttle, and 8am flight to get to our destination next day.
Pros: not a lot
Cons: flights were re-scheduled and therefore had to travel a day early causing overnight expenses in NY. Re-scheduled flight was also delayed by an hour!
Cons: it was not clear that finnair was being operated by american airlines. when I arrived to the airport in Paris, they couldn't locate my flight on finairr or american. my flight was missed and the staff on both airlines (finnair and partner american airline) were soo unhelpful. I have never missed a flight, I travel for work, in the air, more than on the ground and this was the WORST experience I have ever had. I was super disappointed that even after all the mistakes, no one would help me find a new flight and I had to pay for another one. Even after calling finnair several times and pleading for some answers or help.
Airlines flying from Shenzhen to New York have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Shenzhen to New York
Masks required on board, masks provided on flights from Shenzhen to New York
Social distancing seating
Middle seats unavailable to book on flights from Shenzhen to New York
Testing for antibodies, testing for symptoms for flights from Shenzhen to New York
Waiving of change fees. Search flexible flights from Shenzhen to New York