Everything felt comfortable and clean on my first flight on Hainan. I sat in economy and overall it was a great experience, especially considering what I paid from Chicago to Shenzhen via Beijing. The food might be slightly better on Cathay Pacific, but I really have no complaints about it. It was tasty and relatively healthy. It wasn’t oversalted and on long flights that makes a huge beneficial difference. You can always go to the galley and grab a simple sandwich if you need something between meals. Overall it was an excellent experience.
Nice movie selection of movies.
The flight boarded on time, and arrived only approx. 30 minutes late for a 15 hour flight. The staff were friendly and seemed well-meaning.
It seemed that the staff for the NY-Chengdu did not include anyone who spoke English beyond a few memorized phrases. Another passenger and I were standing in the back and speaking, and the crew asked her to tell me that we weren't allowed to stand there and had to return to our seats. Their lack of English would be a problem if there were an emergency of any sort. The flight attendant tried to wake me several times to give me my vegetarian meal. When I was finally awake enough to eat he said the food was no longer good, I should wait until the next meal time. Entertainment options for the NY-Chengdu flight were limited - current or recent English options were few. Foreign language (mostly Chinese) options had subtitles, but few looked like there would be an interesting and fun storyline. The entertainment system was broken for the Chengdu-Beijing flight.
Everything was clean and well appointed. The air attendants were helpful and friendly. The seat was fine and they provide a nice little back pillow & blanket in economy. The food was tasty and simple which is good for long flights. Not overly salted. I found it to be a satisfying experience in economy.
All was fine
Customer service from the crew was outstanding.
Lack of leg room.
The in-flight meals from SFO to Beijing were good and the flight attendents' service was up to the standard.
The transfer at Beijing was awful.
overall it was good; crew was excellent, kept the plane, specially toilet clean throughout.
food selection for vegetarians better movie selection; english in TV documentaries.
Friendly staff, great price
No Wi-Fi on plane
Crews were polite and helpful
Food was edible but horrible! It makes me doubt this country’s 5000-year history of cuisines.
The style of the pillows and blankets were nice. The pillows were really comfortable and a good size. The taste of the food was okay. I honestly expected a horrible experience, it was not fantastic but it was better than what I anticipated.
The sealed blanket had white hair as if from an older person. Although I liked the pillow, on my return flight I used it to sleep, I used it for my back the entire time going, when I got home I noticed I was developing a sty on my eyelid. My companions noticed that the sometimes when he received his food it was still cold in some parts. On my return flight there were a few times my row was skipped for drinks. On my return flight the stewardess seemed hesitant when I asked for an additional drink. I ordered tea and asked for water. The gate agent in Beijing was extremely rude and unhelpful, she ignored us and even tossed our ticket back at us when we tried to ask about our seats for the flight.
Old aircraft, tiny seats
I dont know
The plane was way too hot! Being trapped in a stuffy plane for 5 hours and sweating was the worst!
Sat on the runway for 40 mins with no explanation
flight crew service and timeliness of the flight, email update on flight status
baggage claim was very slow took about 45mins to receive bags after arrival to JFK
|Flights Arrive in||New York John F Kennedy Intl|
|Flights Depart from||Shenzhen|
|Airlines||Hainan Airlines, Air China, Korean Air|
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