Flight delayed by one day and everything was so disorganized by the airline.
All the food seemed to have onions. I don't eat onions. Anyway, everything else was great. The biggest downside was the underpricer company that purchased the tickets from ANA. Underpricer never provided the United Airlines booking number. ANA was a code share and all our flights were on United. I finally was able get booking numbers from Ujuted on X. They saved me from the upsales underwriter tried to saddle my wife and me with.
Due to turbulence there was no inflight service, which is very understandable, The flight is very short, and safety is more important. There was a bit of a delay with take off, but was to be expected with the rain.
The crew was amazing, really friendly and efficient. One of the best flights I have ever been on. They made the long flight comfortable and I noticed there were two birthdays on the flight. They gave to customers birthday cards and wished them a happy birthday. That was very nice to see.
Overall the experience was ok. My two complaints are that the food is absolutely disgusting. The movies in the flight to Japan were a completely different selection than the ones on the way back. So if you’re looking forward to watching a certain move on the way back, think again.
Hard to explain because we thought we were booking ANA airlines, not ANA operated via United, so we were disappointed, but for what it’s worth, everything went smooth and loved the movie selections. The food was okay, processed and full of preservatives, so vs what we were expecting with ANA it was different
The overall experience was ok, though there was certainly room for improvement. My husband was asked to check his carry-on bag at the gate due to claims that the flight was “full.” However, upon boarding, we observed ample overhead space and several empty rows of seats. This made the request appear unnecessary and caused some discomfort, particularly as he was the only passenger singled out for this procedure.
The flight was smooth, but there were not enough options for meals and I was given beef when I do not eat beef. The flight going was much better because we received more snacks.
Thankful for the staff who provided blankets cause the plane was quite cold and no way to adjust the airflow in the seats next to the bathroom.
Uh there was a delay, because of the weather. And what took usually an hour flight to Louisville took about 6+ hours. Flight got canceled
I would like to add American food so tired of rice after being there for 10 days didn’t want anymore to pay an airline did not have my bag marked right so it is still sitting in O’Hare. I am home.
Flight from New Delhi to Tokyo was mediocre. The seats were not of business class as we are used to. They were not wide enough. On the other hand the seats on the flight from Tokyo to San Francisco were excellent every thing were great except the food. Tokyo business lounge was excellent. The whole experience was great except the food on the plane. Will still fly JAL.
The entree wasn’t very good. The rice was soggy. The side dishes were all good though. The breakfast was also good. The crew were excellent, as usual.
The flight attendants were excellent as usual however the meal wasn’t the usual good quality. There is cooked rice was mushy.
This portion of the trip from HCMC to Dallas was operated by American Airline. Unfortunately they are 2 steps below JAL in overall quality. Regardless, AAStill got me where I needed to go on time.
Website from the 1990s, super frustrating customer support, inflight experience merely OK - more like United than e.g. Emirates
The seats are significantly more comfortable than US airlines and the staff are much friendlier. The food is also much better, as they are particularly accommodating to any dietary restrictions.
Was in premium economy. It is slightly better than economy, but the way the seat reclines actually makes it harder to sit (the seat slides forward and the foot rest comes up - you can lie fairly well reclined but you’ll have to sit cross legged because there is no place for your legs to stretch out. Food is basic economy. Service was great. All in all good, but may make more sense to pay more for business or save a bit and just sit in economy.
Could had been better if they include in their menu some western food.
They 7 seats in one row for Business class while most business class for other airlines are 4 seats in one row. the seat was narrow. the Toilet was so smell, dimming light, no water out of faucet. Terrible.
