Easy to board.
Delayed due to weather.
Flight attendant Gillian Awesome. Crew was fun and made my kids first flight great.
Delayed take off and waited for the bridgr
The Cancun airport provides a terrible experience for transferring between flights, especially if you need to change from the international terminal to a domestic terminal or vice-versa. There is no way to get between terminals inside security and the free shuttle is slow and overcrowded. Meanwhile, one is forced to run a gauntlet of taxi and shuttle drivers trying to get you to pay them exorbitant fees to drive you to your terminal. Once you finally arrive you discover that there is no dedicated baggage recheck for an international arrival. Just don't buy a ticket that transfers in CUN.
Love the new in-cabin wi-fi, USB charging station, and menu of in-flight entertainment and resources on the individual flatscreens.
Seats were ok. Downloaded media for each seat was diverse and entertaining. Food was alright.
Crew was pretty curt and not polite. They also 'didn't have time' to load my bag onto the plane, along with ~15 other people. I had to wait two days for it to arrive. 'No time' to load bags is kind of an odd and slightly unacceptable reason to not load baggage onto a plane. Airlines close check-in for flights 30 mins before departure time to ensure that all bags make it onto the plane. I was 3 hours early. Don't know why they 'didn't have time'. They also broke my friend's bag.
Food was mainly excellent. Entertainment was mainly excellent, except the game choices were limited and the movies were edited.
1. Uncomfortable boarding at CAN: Had to go out in the cold to ride a BUS to the airplane: Why can't they use a BRIDGE like everyone else? Since our first leg was from, and our lest leg was to, very warm places, we were not prepared for near-freezing conditions. 2. Loss of baggage, CAN to MNL, flight CZ3091, 1/1/18: The luggage which had our clothes was delayed. Worse, the over-ground delivery of said luggage took too long: one third of our stay in the Philippines. I knew we'd wear the same clothes for almost 24 hours straight, didn't expect to do so for three additional days.
The food & The Staff.
That my flight was delayed for 5 hours and my luggage went missing.
The food was the best I've had while flying. Great entertainment selection. Generally smooth flight.
Our flight had to be diverted because of a storm. Once we deplaned, the flight crew disappeared and offered passengers no guidance of what to do next. I expected some level ownership from them on helping figure out what to do next.
Food was mainly excellent, except one time the bread, and a piece of meat in the cold salad, were a little stale. Entertainment was mainly excellent, except the game choices were limited and the movies were edited.
1. Uncomfortable boarding at JFK: Had to go out in the cold to ride a BUS to the airplane: Why can't they use a BRIDGE like everyone else? Since our first leg was from, and our lest leg was to, very warm places, we were not prepared for the sub-freezing conditions. 2. Horrible flight delay: JFK to CAN: Cancellation of flight CZ600, 12/31/17, followed by TEN-hour delay leaving JFK, was beyond traumatic. Airplane had to be fixed, but it should not have taken that long to find a solution. Passenger care was horrible: Initially we sat on the tarmac for 4 hours, then transferred to a waiting station with almost no heat and no access to rest rooms or food.
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|Flights Arrive in||Atlanta Hartsfield-Jackson|
|Flights Depart from||Singapore|
|Airlines||Delta, China Southern|