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Cons: "Breakfast could have been better"

Pros: "The experience was really good. I’ll be using JAL again."
Cons: "Keep doing a good job."

Pros: "Crew took great care of us."
Cons: "No complaints."

Pros: "Flight was typical."
Cons: "No direction for the connecting flight and no help to understand the connecting flights."

Pros: "Love everything"
Cons: "None"

Pros: "The crew was efficient and very helpful."
Cons: "Entertainment choices of selected movies were limited."

Pros: "great food, staff and service. I like it when i can brush my teeth on a over night flight with disposable tooth brush and tooth paste."
Cons: "Flight delay communication could be better. There were some major confusions between the gates on where my flight was going to land and departure until it was finally announced that flight was delayed."

Cons: "Boarding in New York could have been better organized"

Pros: "Wonderful crew"

Pros: "I really got a good deal on my trip's cost, and for the price, all the comforts of a top-quality airline were there. I especially appreciate how helpful and friendly the airline staff were."
Cons: "The outbound flight still had the exact same movie selection as the inbound flight had, even though they were six weeks apart for my trip. I really feel like the movie selection should be changed every month (or even more frequently than that), as I ran out of films to watch."

Cons: "Cabin crews need to learn how to smile."

Cons: "Air on the plane was stuffy"

Cons: "Check in and apps stuck in 80'"

Pros: "The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen."

Pros: "Spacious leg room."
Cons: "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."

Pros: "The service was excellent"
Cons: "Food needs improvement"

Pros: "Nice seats. Ample leg room."

Pros: "I wish all long haul flights were like this. Very clean and well maintained cabin space, good quality food, very attentive, helpful and polite cabin crew. Never thought I’d be able to say this, but the 14 hour flight with two young children in economy was a really enjoyable experience with JAL!"
Cons: "Really no complaints"

Pros: "Nothing"
Cons: "."

Pros: "Good food and movies. Flight attendants were great."
Cons: "Tight seating and it was hot. No way to control individual airflflow"

Pros: "Food was acceptable. Stewardess very helpful"
Cons: "On a long flight it is good to have a good movie. Selection very bad. Seats r not comfortable seat turns into bed but lower part is too low. Poor design. Food not very good"

Pros: "Excellent service - delicious meals"

Pros: "Food"

Pros: "JAL is great!"
Cons: "Nothing"

Cons: "Inflight WiFi is very slow and choppy. I wish we could get a stable and high speed connection."

Pros: "The staff helping to check in was amazing. There was an error which checking in at LAX, we didn’t have our seats assigned. Ali was able to get us seats together, and by a window at that! She was incredible and super helpful. I knew it would be a great flight just from her service at the beginning."
Cons: "I wish there was a paper that showed you options for food/drinks. The language barrier was a bit difficult at times but the crew was incredibly patience and made sure we got what we asked for."

Cons: "The dinner meal was not what I requested. A roll with breakfast would have helped. The shrimp was good what was under them was not so good. We had to wait tell last minute to sit together."

Pros: "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
Cons: "Nothing"

Pros: "Amazing service. Delicious and plentiful food. Larger seats with more leg room. Quick and efficient boarding."

Pros: "Seat spacing good for economy food was good"
Cons: "Movie Selection"

Pros: "Very comfortable plane, even full. Polite crew."

Pros: "Seats were comfortable. Food was very good and snacks and drinks were offered frequently. Plenty of entertainment on the in-seat TV consoles. Gave me a pillow and blanket and the seat reclined a bit so I could sleep some. The airline staff were polite and helpful."
Cons: "Nothing, it was a very positive experience."

Cons: "This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help."

Pros: "Loved everything including entertainment selection and all the snacks left out as self-serve throughout the flight. Left and arrived on time from JFK to Narita"
Cons: "I'm picky about food and preferred the food to Tokyo on ANA to JAL. However, I take some responsibility for not making a special request pre-flight. I will do so for trip home."

Pros: "There was more leg room than most airlines, friendly staff, and good movies and food selection."

Pros: "The seats were quite small but other than that it was a nice flight. The crew was very nice."

Pros: "best comfy seat! best food best service! I will use japan airline again!"
Cons: "nothing"

Pros: "The service on this flight was excellent.First class service in the economy section."

Pros: "The seats were very comfortable, the staff were friendly"
Cons: "we requested for halal food when we booked the flight, but they brought us the normal food which we couldn't eat"

Pros: "We were coming back from treking in Nortwest Viet Nam. JAL upgraded us to business class (ie, sleeper bed) for the Ha Noi to Tokyo, and gave us good seats on to HNL. FOOD was the best. Next time we'll try HNL-SAI entry to Nam. The Boeing 787 was a great ride to/from Ha Noi, particularly with JAL service."

Pros: "I asked for a window seat but if was not available. I was told to go to an information desk which were not too close and it turned out that they couldn't help."

Pros: "Staff was great and everything went according to schedule."
Cons: "The food was bad, but this is my first time having such bad food on JAL."

Pros: "very friendly and very helpful from checkin in to departing"
Cons: "some flt attendants didnt speak english or they didnt understand what i was saying. (but it was fine, i was flying on a Japanese airline and didnt expect them to speak english."

Cons: "Food so-so boxed ramen very poor bottom of the seat after 5-6 hours very hard and uncomfortable"

Pros: "Comfort seat, decent food, polite service"

Pros: "Even at economy class everything is all inclusive, meals, entertainment, even alcohol. Fast service with a smile. They will go to any length to accommodate your every need."
Cons: "Nothing"

Pros: "Service with a smile goes even longer for long flights. Excellent service throughout the flight. Loved the feeling of spaciousness, even in Economy. Great sleep as a result."
Cons: "Number of movies available in Entertainment was limited, especially compared to competitors like Singapore Airlines. Ran out of good choices on a long flight."

Pros: "Crew was very pleasant professional and caring."
Cons: "Seat bottoms could be more comfortable."

Pros: "Good solid flight on a relatively comfortable plane"
Cons: "Narita seems to have had delay problems as of late. What should have been a short flight was extended over 40 minutes on the runway. Not the airline's fault by any means, but I'd recommend looking for flights through Haneda if you're passing through Tokyo."