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Very kind Lufthansa agent somehow gave us all no charge extra business class seats and helped us get home rested and happy.

The lounge was not accessible because it was located before the passport control, and backtracking was impossible.

Flight was great. Almost miss my connecting flight due to late departure from Haneda. Had to run all through airport in Chicago to make the flight. Experience was great for 1st time flyers using ANA Airlines.

the seat has a problem. the back had a hole.

Onboard staff was courteous, helpful, responsive and friendly. The boarding process was disorganized, poorly communicated, and disheveled. Gate agents were yelling instead of using the PA system, didn’t communicate the timing delay of our flight, and created an atmosphere of chaos rather than order and communication. As far as I know, there was no reason for their. I would hate to see how it operated under extreme conditions. I’ve never seen United Airlines operations in such a state.

It was extremely hot in the cabin the entire flight, vent air was worn

Short flight, crew and staff very efficient. Over all good flight experience.

Inoperable monitor left no entertainment for 9 hours. The crew was not helpful. Food was awful.

I was not aware that I have to pay for the checked bag on the return flight. It was included in the price when I bought the ticket

Flight was on time. Staff were friendly. I paid for Economy Plus but was required to check my standard carry-on luggage due to lack of space on the aircraft. This cost me 30 minutes, unexpectedly, in waiting at the baggage claim. This experience did not meet my expectations.