Daily cleaning, installation of cabin HEPA filters
|March||Best time to beat the crowds with an average 31% drop in price.|
|September||Most popular time to fly with an average 37% increase in price.|
Average price round-trip
|$105||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
Bulgaria Air, Air Malta and United Airlines have all waived their change and cancellation fees on flights from Sofia to Vienna. Confirm policies on booking site.
Austria has opened its borders to travelers arriving from EU member states, the Schengen Area, the UK, Andorra, Monaco, San Marino, and the Vatican. Travelers arriving form the "list of areas considered to be at elevated risk for COVID-19" must present a medical certificate with a negative COVID-19 test result issued within 72 hours prior to arrival. Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
An average nonstop flight takes 1h 40m, covering a distance of 500 miles.
There are 47 (nonstop) flights between Sofia and Vienna per week, averaging 6 per day.
In the past 3 days, the cheapest one-way tickets were found on Ryanair ($22) and Multiple Airlines ($38), and the lowest round-trip tickets have been found on Multiple Airlines ($85) and Ryanair ($102).
Austrian Airlines (3 times daily) is the most frequent flyer on this route.
From Sofia to Vienna, Wednesday is the cheapest day to fly on average and Sunday is the most expensive. Flying from Vienna back to Sofia , the best deals are generally found on Friday, with Monday being the most expensive.
When flying out of Sofia you will be using Sofia, often referred to as Sofia Airport. You will be landing at Vienna Intl, also known as Vienna Airport.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Sofia to Vienna.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Vienna from Sofia is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Vienna with an airline and back to Sofia with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Vienna from Sofia up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "Very comfortable and well run."
Pros: "Food was great, service was also amazing."
Cons: "The seats are so small and so uncomfortable, it almost made the 11hr flight unbeatable"
Cons: "Fewer fat peasants with too much hand luggage. Seriously, control the hand luggage before people bring it aboard."
Pros: "Mediocre seats, very friendly staff."
Cons: "Better food options, more comfortable seats, easier access to wi fi"
Pros: "It was a great flight."
Cons: "The cabin temperature was a little warm"
Cons: "My bag didn’t arrive"
Pros: "Great food, live tv (watched 2 World Cup games), great service."
Cons: "Leg room in economy was a bit tight. I got a full cup of tea spilled on me by the air hostess by accident but they offered to change my seat. It was bumpy at the moment so I understood plus they were very polite and dealt with it professionally."
Cons: "Seat adjustments on both our seats in Business Class were not working!!"
Cons: "Older plane, uncomfortable seats, no individual entertainment systems. Long boarding without a lot of staff facilitating extra coat/overhead luggage storage because of winter, then we sat on tarmac for two hours because they missed their slot to take-off."
Pros: "We like that everything was on time. The food service was excellent and we enjoyed that entertainment was provided on such a short flight."
Cons: "The boarding process on the flights between Istanbul and Sofia were somewhat chaotic.We had boarding group assignments, but there were no announcements for these groups."
Cons: "bus service to the plane"
Pros: "Spacious seating, even the last row reclines. Very good service. Free food and drink served throughout - including two warm meals."
Cons: "Boarding was organized but super time intensive. They group you together and then board in groups. Seems unnecessary. Can't they just boarding rows, like most airlines?"
Pros: "Crew, food, and beverages given were all excellent."
Pros: "Great food, great plane, shortest flight."
Cons: "The restroom is too narrow on this plane, at least the one I tried. They ran out of one entree since everyone wanted chicken and not the fish. They should know this and make more chicken available and less fish. But I tasted both and both entrees were good. The "sour cherry juice" is great."
Pros: "Same as from London to Istanbul"
Cons: "Same as from London to Istanbul."
Cons: "it was late to arive"
Pros: "The staff are friendly the food is great and their are lots of options, there is nothing to buy, everything is included in your ticket price (entertainment, games, movies, food, snacks, drinks, including alcohol) as well as a complementary travel bag with a sleeping eye mask, slippers and toothbrush and toothpaste. I couldn't be happier. I will seek out Turkish Airlines now every time I fly!"
Cons: "nothing, it was the best flying experience I have ever had!"
Pros: "Timing of the flight."
Cons: "I have used this same flight 6 times and only the first time was good. The others were getting bad every time. The service is very poor. The food is not good. You can not say you are out of pasta when you said you will serv it. Flight attendants really are not friendly."
Cons: "Headphones did not work"
Pros: "The food, the service"
Cons: "Too many announcements"
Pros: "Delicious food, fantastic entertainment system, power plugs and USB plugs at every seat. The amenities kit everyone gets is fantastic and sure makes the flying experience feel more special."
Pros: "Turkish Airlines offered the best connections to Athens at the best price. Connections were very tight and coming and going worked because the planes were absolutely punctual."
Cons: "I had to check my laptop (not the airline's fault) and the procedure was more tedious than I'd like."
Pros: "The crew was great. Flight normal, food and drinks good."
Cons: "Boarding took a little longer and was delayed without them giving us a reason for it."
Pros: "Food is better than most and the personal touch screen entertainment center is top notch"
Cons: "When the person in front of you lounges back it's near impossible to eat your food or see the screen comfortably"
Pros: "Always love THY's customer service!"
Pros: "Comfortable plane Good food Friendly service"
Pros: "No personal entertainment screen. No USB jack. These alone are unacceptable esp for an international flight. Food was terrible - vegetarian option was plain pasta!. Seats cramped and too close together. Crew didn't manage passengers putting luggage away so passengers did it very badly taking up overhead room with jackets and small bags. Gate was overcrowded and hot without enough seats. Staff was pleasant though and friendly and courteous and efficient."
Cons: "I was supposed to be given two boarding passes through my check-in but I was given only one. This caused a lot of confusion on the Istanbul Airport. The staff there we unbelievably rude. They caused two passengers (on separate occasions) to miss their flight right in front of my eyes due to no apparent reason. They plainly refused to cooperate with passengers."
Cons: "One beverage service on a 8+ hour flight counting JRO? Crew literally disappeared for quite a few hours."
Pros: "I liked Sofia airport personnel friendliness"
Cons: "No entertainment system, flight attendants are not very friendly."
Pros: "Flights attendants very nice, offered full meal if hungry"
Cons: "Paid to upgrade to business/first class and still was given a seat in economy. I don't mind economy as I sit in economy often but this time I paid extra money to be up front and they did not consider that."
Pros: "Despite all other issues I got to Vienna on time."
Cons: "- there was a gate change less than half an hour before boarding, which was not announced via speaker or on the screen in the previous gate - therefore most people were still in the previous gate and only because one of the passengers realized and communicated the change everyone else became aware of it as well -> then everyone ran to the new gate, which did not have enough seating and where children were crying because they did not understand the hectic - On board - just before departure - two families got into an argument and yelled at each other and the crew. They were very loud and aggressive. - Usually I love the food Turkish Airlines serves, but this time I had dry and oily pasta and a very strange and too sweet chocolate mousse. I did not enjoy eating this and it did not taste fresh at all. - There was no entertainment."
Cons: "I could not find a way to ask for cancellation or reschedule"
Pros: "Great food and great service by crew. On time. Good aircraft. Good connection times."
Cons: "With the high level of noise, I prefer movies with subtitles/CC. There were only a handful of such movies on the flight. Seats a bit too cramped and become unbearable when the front seat leans back.. Suggestion: have a hole section (i.e., center section, between isles) with seats that do NOT lean back."
Pros: "Everithing was exelent, the best food, movies and nice crew"
Cons: "Our plane was not attached to the terminal and we have to go on the bus, we was with little kid amd 2 hand bags - wasn't pleasent"
Pros: "Comfort was excellent and the crew very nice!"
Cons: "My baggage was damaged."
Pros: "Nice new plane, decent food, friendly staff, incredible selection of movies. Appreciated the fact that the cabin wasn't freezing for once."
Cons: "Terrible, slow checkin process. Some people treated the checkin counter as their personal therapist, coffee house, I don't know what.., they held up the line for ages and staff was doing nothing to speed them up and move them along."
Pros: "This was my first time flying with Turkish Airlines, and I had a great experience. I travel internationally a lot and it has been by far the best airline I have been onl."
Cons: "Nothing. All good"
Pros: "The price can't be beat for a quality, national carrier. The next highest price for my series of flights was $600 more and would have taken twice as long. Good food, good alcoholic beverages, great movies, and a nice crew too."
Cons: "Turkish Airlines was delayed over an hour. It seems like slight delays do happen with this airline; however, you do get what you pay for and I can't really complain much over a one hour delay given the ticket price."
Pros: "The crew is awesome, very friendly and take good care of the passengers . The food is tasty and good coices of drinks! One of the best pilots!!"
Cons: "Nothing I can think of it!"
Pros: "everything. it's really a good option!"
Cons: "nothing really"
Pros: "The entertainment and food was excellent!"
Cons: "Waiting on the Tarmac for 1+hrs"
Pros: "The transfer flight was also very nice."
Cons: "The only thing that was a bit annoying was the delay - it was delayed for almost 1 hour."
Cons: "old plane . . . showing wear and tear. no wifi"
Cons: "The fact that they were not helpful to my dad"
Pros: "I HAD AN AISLE SEAT AND ALL WAS WELL."
Pros: "I liked that a crew member was on the plane to help passengers put their roller bags into the overhead compartments. The serving crew was very friendly.and helpful. The dinner meal was one of the best that I've had on an airline in economy."
Cons: "See above."
Pros: "Seat was very comfortable. Crew was great."
Pros: "Everything was excellent . I was very happy with this flight.Thank you so much."
Pros: "Crew was ok, food and drinks was enough for 1,30 hour flight."
Cons: "I really expected more from Austrian airlines."
Cons: "Food should be much better than this. Otherwise everything is ok."
Pros: "Check in at gate easy and boarding on time. Equipment seemed modern and in good condition. No food or entertainment on short flight to rate."
Cons: "I tried to reschedule due to a death in the family and due to the "small print" this was not possible. Then when I did travel, it turned out I didn't have the right for a piece luggage (again "small print"). I paid for the extra piece and I was double-charged (same amount withdrawn twice). Now I have opened a complained with Austrian and they haven't responded so far."
Cons: "Food is appauling!"
Cons: "I sat in the last corner seat on the plane... very cramped as there’s no leg room, no window & was overbooked."
Pros: "Everything was great!"
Cons: "There was nothing in specific that I didn't like!"
Pros: "Everything was fine - short flight"
Pros: "Good movie selection on flight"
Cons: "Got bumped from the seat I reserved after boarding without explanation and when I explained I was traveling with a group was simply told that's too bad. Their customer service is awful and had already submitted a complaint for a return flight which was never followed up on."
Pros: "food was fine"
Cons: "to small seats"
Cons: "Austrian cancelled my flight from berlin and rebooked me 2 :/6: later without even letting me know, like if I don't have anything else to do than wait in berlin for 2 days!"
Pros: "The crew were very nice"
Cons: "Toilets could be cleaned more often"
Pros: "The Crew was perfekt The Wheelchaire Service was also perfekt Food tasted good"
Cons: "The only trouble was 1:15 h delay ,but this depended on the weathersituation how I believe!"
Cons: "Technical issues with website and online check-in. Boarding was poorly organized. Food could be better (e.g, breakfast muffin was terrible). Also availability and varienty of alcoholic drinks could be better. Flight was delayed and therefore my luggage didn't make it to connecting flight.."
Pros: "The plane itself was ok, the food also was ok."
Cons: "As usual, boarding in Miami airport is awful which is not exactly coming from austrian airlines, but they also took part in the unpleasant experience. The announcements were badly articulated, the boarding time was delayed and so on. Onboard, part of the crew completely refused to speak english."
Cons: "The crew members on the flight from Washington to Vienna were absolutely rude and unhelpful."
Pros: "bording, take off, landing were on time excellent service on board crew was professional, present, smiling, creating feeling of comfort would definitely fly again with Austrian and recommend the airline to my friends and family"
Cons: "On my way to Bulgaria, I flew to Varna and would have liked to have a return flight from Varna, that makes the connection for Chicago"
Cons: "Flight was very delayed leaving Sofia which made connecting flights for many people a rush and very stressful. People were pulled to the front of the plane and told to rush to catch their flights. My bag didn't make my connecting flight but Austrian delivered it 2 days later."
Pros: "Food and entertainment"
Cons: "First fight was canceled to Vienna diverted to Turkish air to flight into Turkey. In the US was diverted to Milwaukee for 2 hours after already being on a 12 hour flight. Then missing our landing time in Chicago by 5 hours."
Cons: "We paid in advance for Do & Co meals but the crew did not notice we had done so. We had to ask them to go find them, and by then there was not enough time left to heat them and eat them"
Pros: "We appreciated the upgrade to business as we are frequent travellers on Austrian; the flight attendants were very patient and kind with our children"
Cons: "Food too salty; would've liked to see English subtitles for German language movies"
Cons: "Flight to Vienna cancelled. Driven to Munich instead. 6 hour wait until flight to Nice. Arrived 8 hours later than scheduled."
Cons: "I wish the flight lasted longer than the usual 8 hours, such a great experience!"
Pros: "Flight was on time, stewardesses were kind and helpful, food was good, entertainment selections great, plenty of legroom for 6'1"/ 185cm."
Cons: "smallish baggage storage"
Cons: "Comfort/ food and service could have been better"
Pros: "Everything was very good with an exception of being very tight space wise"
Cons: "no leg room, tight rows"
Pros: "I like to increase the check-in weight from 23kg to 30kg like Turkish airlines."
Cons: "The repeated questions from the check-in why i have at the same time shenghen visa and residence permit."
Pros: "My seat"
Cons: "I am vegeterian and they served me meat twice. At the first time they forgot to serve me food while I was at the restroom. It took me a while to reach their attention and I started my meal when everyone finished."
Pros: "the best flight i ever had"
Cons: "Boarding bad. Food bad. Comfort bad"
Pros: "Food and drinks"
Cons: "Too hot inside cabin , seat belt didn't work. Crew was great !!! Flight went smooth."
Pros: "Cleanliness, efficient boarding, punctuality - flight was actually more than an hour early."
Cons: "Food was 'ok' - always the same though: "Chucken or pasta?" Had window seat and froze my left side..."
Cons: "Miles and more didn't register my points for the brussels to Vienna leg!"
Pros: "Flight was faster one hour then expected"
Cons: "Seat disconfort"
Pros: "Very well organized flight, good food and good service."
Cons: "No air vent from above. Obviously an old airplane."
Pros: "Good coffee"
Cons: "My flight is cancelled for the 3rd time and instead of arriving jfk 23 Jan I might arrive jfk tomorrow 25 Jan. Today I was taken down the plane being checked in for today's OS800 Sofia Vienna and OS 87 Vienna / JFK on account of OS 87 for today is cancelled too, and it actually is not , going on time. The Sofia representative of Austrian airlines, understand took this decision himself and booked me for tomorrow via Milan on a Delta flight."
Pros: "New screens for entertainment are noce"
Cons: "Flight attendant rude"
Pros: "I flew from Toronto to Vienna on January 10th. Yet another great experience with AA. Good food, great crew,and an overall comfortable flight. DeDefinitely would recommend!"
Pros: "Crew friendliness, flight quality"
Cons: "seat discomfort"
Pros: "The ground staff at Zagreb were trying to be helpful but couldn't or wouldn't really do much."
Cons: "Flight was delayed by at least 2 hours causing me to miss my connection in Vienna and the ground staff at the airport was trying to rebook to me on a later flight but for some reason, that didn't happen and I was told to get it fixed there."
Pros: "It was the first flight with Austrian. A great service, food, on-time departures. Next trip i'll look for Austrian flight"
Pros: "We left and arrived safely"
Cons: "The crew always seems to be incredibly rude and always bothered by any reasonable request..... This is my 8th time flying with this airline and it's always the same. For the money I pay I shouldn't have to feel like they are doing me a favor"
Pros: "the personalised pick up at the airport in vienna as we were late"
Cons: "that my baggage did not make it ."
Pros: "on time, efficient boarding, friendly & helpful crew"
Pros: "Israelis are out of control and I am one so I can say this. Austrian let people board with multiple luggage taking all overhead leaving no space for others. O non tell Aviv flights this does not happen"
Pros: "Nice stuff, clean board"
Cons: "food was very spicy and not tasty"
Pros: "No hassle for luggage!"
Cons: "Vegetarian food not served. It is not difficult to have a vegetarian sandwich. Just do not add meat! I was on a, connecting fight to India - I would think there could be more sensitivity."
Cons: "Free wifi"
Pros: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Cons: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Pros: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Cons: "I flew economy and all was good and appropriate to the level."
Cons: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Cons: "The KLM crew are always great serving and treating you. Well above many other airlines."
Pros: "The crew was amazing, flight on schedule and good entertainment."
Cons: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Pros: "Crew was great, very responsive and hospitable!"
Cons: "more lunch choices, especially choices without dairy products."
Pros: "Friendly crew"
Cons: "Can’t think of anything"
Pros: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Cons: "Food quality was not so good."
Pros: "The crew is really welcoming"
Cons: "The seats are too narrow and a bit too hard"
Pros: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Cons: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."
Pros: "Like the overall KLM experience"
Cons: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Cons: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Pros: "Crew was nice and efficient"
Cons: "Economy seats don’t recline enough."
Pros: "The crew were amazing and the flight was very smooth."
Cons: "Keep up the good work"
Pros: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Cons: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Cons: "No reading light in my seat..."
Pros: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Cons: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Pros: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Cons: "wasn't able to take the flight since I missed it"
Pros: "Snooth and efficiënt with a KLM service"
Cons: "No entertainment"
Pros: "The boarding was easy and you didn't have to wait inline for that long"
Cons: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Cons: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Cons: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Pros: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Cons: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Pros: "Food was good and crew members were very nice"
Cons: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Pros: "Premium economy service was good."
Cons: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Pros: "Friendly staff, good service and on time departure/arrival."
Pros: "Friendly staff"
Cons: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Cons: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Pros: "Airline staff good and professional"
Cons: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Pros: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Cons: "What is there not to like about KLM? I cannot find anything."
Pros: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Cons: "No complaints at all."
Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Pros: "Speed, crew, and reliability."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pros: "Wide selection of entertainment, food was good."
Cons: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
Pros: "Service was good"
Pros: "The service, entertainment, food, the crew, the aircraft were excellent."
Cons: "They put us in a Transavia plane."
Pros: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Cons: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
Pros: "The crew was very nice and helpful."
Cons: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."
Pros: "leg room economy compared to KLM"
Cons: "full flight, no upgrade possible"
Cons: "seats on Jet air flight are very uncomfortable"
Pros: "Captain was updating us with the delay status."
Cons: "You have to be gold to get the priority boarding. In other countries I can do it with my silver status."
Pros: "In general, it was ok"
Cons: "Yet again it was flight delay from KLM side."
Pros: "It was a direct flight to my destination"
Cons: "Check-in took 1 hour and 30 mins. Single Check in desk for economy and business, long line. Flight went late by 50 mins on departure"
Cons: "Too little leg room"
Cons: "I wanted to note that while screaming at gate D1 the stuff was beyond horrible. Lazy to talk, a lady who was on the screaming machine kept making nasty comments, really inappropriate addressing foreigners and people who speak Bulgarian. I found it highly disturbing, border line harassing. You can’t work customer service and be such a nasty grumpy person. Everywhere in the world that attitude won’t be allowed, or sanctions must apply. The lady who was collecting money for the checked bag was extremely rude and lazy. Almost kicked me out for not paying for my checked bag online. Excuse me? Why is she there then? The flight was fine. However, the flight attendance slipped the last 2 rows with drinks. Please make sure that the people who work at Sofia airport get some kind of basic human training. Unfortunately, they do not wish to make you feel welcomed or cared for."
Pros: "fast trip, clean plane"
Cons: "Was a bit different to get on a bus to take you to the actual plane"
Pros: "Nothing. Bulgarian Airlines is a fifth world company!"
Cons: "Everything! The flight from Sofia (after flying in a plane that looked like a bus from the 80s), was late over two hours. Bulgarian airlines lied to us in Sofia that we would be rerouted on other airlines and find out our new tickets only at transfer desks in milan. There were NO transfer desks"
Cons: "Flight was two hour delayed and I missed my connection"
Pros: "The chocolate was great!"
Cons: "This airline and airport is from two centuries ago. Seats were super crammed and we waited in the heat NEXT to the plane to board for good 10min"
Pros: "Not much."
Cons: "The flight was delayed with over an hour. No apologies were offered. I was not even offered a drink until I asked (and I was in business class)."
Cons: "There was delay of 2 hours with any notice."
Pros: "They didn't cram us into the transport vehicle like sardines"
Cons: "We need special assistance for my wife boarding the plane and didn't get it from Airline"
Pros: "Great polite and pleasant crew."
Cons: "Seating very tight. Knees hitting seat in front. Boarded from 2 entries. Chaotic."
Cons: "I get my luggage two days later."
Pros: "food was ok"
Cons: "not polite. no leg space at all compared to other airlines and worst of all they made me put my only backpack under the seat and be uncomfortable, where most people have 2 carry-ons large size and no one told them to check the bag for free so that there will be space on the overhead compartment"
Cons: "My baggage got lost two times in a row with Aeroflot. Terrible experience, bad food."
Cons: "My bag did not arrive. Was not transferred from Amsterdam."
Pros: "Very good price and all went smoothly and on time."
Cons: "Having to walk to and from the plane and use a bus (no jetways).."
Cons: "My luggage was lost."
Cons: "My luggage is lost."
Cons: "Missed the flight and company didnt returned the money according to insurance."
Cons: "Too small place for legs in the cabin for such a long flight. Very uncomfortable"
Pros: "We were just 10-15 people on the plane and everyone has its own row of seats. A nice sandwich + soft drink/wine + coffee/tea was provided quickly after take off. Then the lights were dimmed so the people could rеst for few hours till landing. Nice prompt service."
Cons: "Uncomfortable weared off seats and no entertainment system."
Pros: "The sandwich looked dry, but was actually very good."
Cons: "Uncomfortable seats. They are like benches. For 2-3 hours it’s OK, but could be improved."
Cons: "Poor food no entertainment"
Cons: "Seating was awful, did not enough room behind seat in front to use laptop when front seat was not reclined. Not enough space to recline my seat. Meal inadequate. Service poor compared to flight to Bulgaria. However I am glad I did not select Ryan air and get stranded."
Cons: "Flight has delay of 50min - technical problem. I missed other my flights Bulgaria air booked a new reservation and I had to wait 6h on Berlin airport."
Pros: "Once on board we flu fast"
Cons: "The flight was delayed by over 2 hours and no information was given at all."
Cons: "Flight was delayed two and half hours and then stupid excusing."
Pros: "Horrible. Don't book with this ariline."
Cons: "Although we were checked in, the flight was oversold and prior to boarding at the gate, they told us we can't board the flight. Our luggage had to be also taken off the flight and we were not given a flight till the next day. As a result we missed our connections, had to book an additional hotel last minute. Bulgaria Air had no even a customer service desk at the airport!!!!"
Cons: "The food was tasteless I took vegetarian meal. No salt and pepper and was not good Boarding took time! Staff at the gate not so nice"
Pros: "It was an excellent flight experience."
Cons: "Improve the sandwich?"
Pros: "The flight got me to my destination safely and on time"
Cons: "Security and lack of snacks/drinks on the flight"
Pros: "Got me to my destination safely and on time"
Cons: "No one told me why or how long the flight would be delayed. I got at the airport at 9am for a 12:45pm flight, the plane didn't take off till 9:30pm. Air Bulgaria didn't update Barcelona Airport so everyone had to assume the flight could take off any minute and spend a long day at the gate. Avoid Bulgaria Air."
Pros: "The crew was friendly, the plane was cool."
Pros: "Everything went smoothly. They offered a complimentary snack and had an on time flight. Would fly again."
Cons: "The airline didn't offer online check in from out flight from Athens to Sofia, but that seemed to be because of travel outside of the schengen zone."
Pros: "They were on time, free drink and foot no chargebo"
Cons: "No movie screen"
Pros: "The crew was very nice."
Cons: "The check in started late, the gate was changed, the flight was late by more than an hour."
Pros: "We wish companies who share would advertise who they are partners with & that the other companies have your information when using their airline. We finally found the representative to Air Belin to check us in at the Frankfurt Airport to find out we will be flying with Balkan Airline at another terminal. The same thing happened on the way back. Luckily we arrived at the airport early both times to make sure we were flying. But getting information from one airline to another is hard when your booking # & flight number is different for each airline, & when you call the airline they tell you to go to the airport as they cannot help you over the phone. The flight was find but to board is another."
Cons: "Crew was not sympathetic towards mom with baby. No help with stroller. Airport agent decided to add stroller as checked luggage causing confusion and distress during short connection window to next flight."
Pros: "- on time (even earlier) - fast and convenient boarding - nice and friendly staff"
Pros: "On time and nice crew"
Pros: "On time departure and arrival. Friendly service."
Pros: "Check in was very fast and easy, crew was very nice and helpful"
Pros: "They serve you a dandwich and water."
Cons: "The boarding was a mess, because they decided to consolidate the passengers of two planes, so most of the seats were double booked and they were struggling to find seats. The flight was delayed with one hour because they were looking for lost passengers. Complete mess!"
Pros: "The crew are friendly and professional, I was greeted and given instructions when I missed a connecting flight due to mechanical issues with the first flight. I was given new boarding ticket for the next day's flight along with vouchers for the hotel and meals. The hotel was inside the airport and had a late check out and I was able to keep my carry on luggage in the room for most of the day."
Cons: "Turned the face value for the meal vouchers were way to low and was not enough to cover a very basic meal therefore I had to cover the difference."
Pros: "Crew was excellent. Aircraft comfortable. Good value fare"
Cons: "Plane was boarding but in the pre-security area the monitors said check in while inside the buses were loading to take passengers to the plane. It was a case of hurry up and wait. The bus was hot and the wait long. In the plane waiting for take off was unhealthily hot with no fresh air for at least 25 minutes. Also the check in process was bad. All the counters had monitors disposing RyanAir but it turns out you could check in for Bulgaria Air at most counters."
Pros: "Very pleasant overall"
Cons: "improve list of movies"
Pros: "Friendly crew"
Cons: "Faster boarding, better food, more adequate announcements on delays"
Pros: "Small plane but comfortable seats with enough space"
Cons: "Very stressful transfer - 30 mins are not enough"
Pros: "Seat was wide and soft"
Cons: "Boarding was a little chaotic"
Pros: "Comfortable plane, good entertainment and very good food."
Cons: "The plane departed over 2 hrs late and didn't make up any time during the long flight. Most of the other airlines flying long distances make up the time if the departure is delay."
Cons: "Toilets was’t in service for flight from Warsaw to Lviv"
Cons: "Enterteiment, movies"
Pros: "Nothing because your partner FlightNetwork didnt pay the ticket and I wasted my time going to the airport"
Cons: "Calling me and leave a voicemail if there is an issue with the ticket. I dont respond to 888-*** phone numbers from overseas! Horrible experience"
Pros: "Plane was comfy and staff was mostly real nice and attentive."
Cons: "Plane was late causing all kinds of commotion at the airport where to catch a transfer we were put on a bus for over 20min at 31deg weather with small kids. Not allowed to go to bathroom, it was terrible"
Pros: "Everything and everyone from the crew was very professional, food, entertainment, above my expectations."
Cons: "Polish airlines have some problems, but this flight was perfect. Great job."
Pros: "The flight Sofia - Warsaw was more than 1 hr late. The crew never apologized. Was arrogant and unhelpful when we asked for gate information to our Warsaw-Stockholm connection, which we barely made. The Warsaw-Stockholm flight, operated by Nordica was the exact opposite experience. Crew was awesome!"
Cons: "Train LOT staff how to not embarrass themselves and their company w arrogance and ignorance."
Pros: "Great crew, fantastic entertainment. Spacious leg room even in economy."
Pros: "All was good. Have to pay for food. Really?"
Cons: "Have sandwich included in the price."
Pros: "The crew was very nice, very helpful and very pleasant."
Cons: "Economy seat sucks on a 8 plus hours flight. Especaially over night."
Pros: "Direct flight"
Cons: "Long flight."
Cons: "the flight was delayed"
Cons: "Very Intensive and very cold ventilation!"
Pros: "Overall the flight was good"
Cons: "The snack was too small"
Pros: "Over all was ok nothing exceptional but boarding was very slow, and slk of us with connections did not make it as the luggage came on the carousel 60 min afterward checked the security. Will not use them again."
Cons: "The flight was delayed over 3 hours and there was no communication at all. Our questions were ignored."
Pros: "Great price for a one way ticket to NYC Modern and comfortable Boeing 787 Dreamliner Courteous crew"
Cons: "Little more organized boarding area Not sufficient new movie titles but it was OK"
Pros: "Pilot interection and the crew."
Cons: "Small air craft."
Pros: "The flight itself was not bad"
Cons: "Customer service was horrible at the airport from staff . They did not let us board , even though we got there on time from Chicago and people were still in line. We waiting 6 hours , and the flight was delayed another 1 hour and a 1/2.. customer service did not accommodate us in our time in Poland . We had to pay additional fees for transportation from airport to hotel"
Pros: "The plane was on time, friendly crew"
Cons: "Excellent service"
Pros: "Good food and service."
Cons: "Tv is very difficult to see at that distance. Poor choices of films."
Pros: "Flight attendants were very helpful."
Cons: "The flight was delayed by 30 min. There was no announcement to passengers on the matter."
Cons: "Had to ask if I get some food too, because I was asleep and as I woke up everyone had food just not I. After 10 minutes I asked for some food. Also the personal could have gotten more times around to bring water. I had window seat and didn’t wanted to disturb my neighbors so I didn’t get up to ask for liquid but other passengers I saw getting up and getting their own drinks by the personal."
Pros: "In Frankfurt it went through Lufthansa and the extra suitcase costed me $40 more as I’ve been told on the LOT website. Paid €107 where the web page of lot said $75"
Cons: "After check in luggage I had to wait one hour to take care of the luggage price so I get my tickets. All this should have been do e before without going to different counter. Also I didn’t liked that I had to check in on the automated machine."
Pros: "Flight on time, comfortable, accommodating service, good food."
Cons: "2 hour delay and no baggage when I arrived. LOT has some serious problems!"
Pros: "What a joke, I’ll never use LOT AGAIN"
Cons: "My flight from the original destination was 15 min late and they left me stranded in Warsaw."
Pros: "All the rest"
Cons: "I bought economy ticket, yet I had to pay extra for my suitcase"
Pros: "Very slow and long line for passport control and security check at Chopin Airport in Warsaw. Nerve wrecking last minute check in....plane delayed"
Cons: "No drinks onboard for close to 11 hour flight. Crew was very stingy with the water and non alcoholic drinks. Plane delayed , landed 45 min. after scheduled time."
Pros: "Nice service."
Cons: "No problems."
Pros: "Seemed good overall. Was delayed a little getting out, but pilot picked up the pace and landed on time. Only issue is the movie selection, mostly year+ old, and only polish tv shows."
Pros: "No delays nor complications"
Cons: "Adding a checked bag was complicated and difficult. Website was hard to use and had to add bag at airport through reservation desk, not at check in."
Pros: "The time between the connections was just perfect!"
Cons: "You sold me no lagge ticket, and than charged extra"
Pros: "short. smooth flight with no issues"
Cons: "all good"
Pros: "Brand new fleet, latest extras, fresh and tasty food."
Pros: "Well air conditioned plane. Prompt service"
Pros: "Smooth and easy boarding and deplaning"
Cons: "Charge for a glass of wine but not soft drinks which just about cost the same"
Cons: "Food was terrible"
Pros: "Customer service was good and flight arrived on time."
Cons: "Departure was delayed. Got held on ground at Chicago. Baggage was very late to arrive"
Pros: "Their online boarding passes failed to work at TSA. Instead of apologizing for the issue, they refused to give us paper passes so we missed the flight."
Airlines flying from Sofia to Vienna have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights
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