Service during flight was excellent. The footrest of my premium economy seat DIDN'T stretch out all the way, which defeats the purpose of reclining because my legs can't rest properly. Could you please ask your technicians to look into or re-calibrate the extension mechanism of the footrests of premium economy seats pease? I'll be traveling again in December. Hope it'll be fixed then.
I love Japan Airlines specially the food and crew
The ac was too low. It was hot inside the airplane.
It was good, better than most US airlines.
Flight from Tokyo to Dallas pleasant. One Stewardess offered 1 type of breakfast fried noodles. While another one thought no one approached me but asked if I want noodles or eggs for breakfast. In other words..not same offerings. Upon arrival in Dallas..no wherlchair assistance. Had ro walk from tarmac to terminal, to Immigration, Customs then baggage claim..no help.
Cons: "Economy seat was very uncomfortable even though it reclined a lot. Was very disappointed I could not sleep on 12 hour flight. Arm rests too low? Shape of backrest was odd. Maybe provide a bigger pillow in addition to neck pillow to have something to rest arms on. Also tou need more movies. Singapore Airlines has many more options. Overall airplane, crew and food were very nice"
Pros: "Cabin crew were very helpful and polite."
Cons: "Food lacked flavor."
Pros: "33" seats"
Cons: "I am satisfied with AA overall."
Pros: "the selection of beverages and the crew are very friendly and helpful"
Cons: "Selection of entertainment"
Cons: "Kiosk, bag service, One World Integration"
Pros: "crew was professional, attentive and polite"
Pros: "Pretty much everything"
Pros: "Polite crew, got our selected seats, clean"
Cons: "WiFi didn’t work"
Cons: "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
Pros: "I wish all long haul flights were like this. Very clean and well maintained cabin space, good quality food, very attentive, helpful and polite cabin crew. Never thought I’d be able to say this, but the 14 hour flight with two young children in economy was a really enjoyable experience with JAL!"
Cons: "Really no complaints"
Pros: "even though middle seat, there was enough leg room to rest comfortably."
Pros: "Compensated with lounge pass"
Cons: "Very poor check in around Visa situation"
Pros: "Flight time was not bad, not too long"
Cons: "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
Pros: "Polite friendly and attentive Staff. From checking in to inflight."
Pros: "I was randomly upgraded for the first 10 hours of my trip to Premium economy and it was amazing. Two big hot meals served throughout the flight and plenty of drink service. lots of leg room and could recline comfortably. Flight attendants were wonderful and very helpful. Lots of new movies to watch and games to keep you entertained."
Cons: "Flew economy for the 2nd part of my trip and the seat was very hard and was impossible to get comfy. Same meal service as premium economy and was once again delicious. Much colder on this flight and the thin blankets do very little to help."
Pros: "Riding on the 787 was superb."
Pros: "The flight attendants were first class."
Cons: "A small snack would have been nice, even a small bag of pretzels. Anything."
Pros: "The staff helping to check in was amazing. There was an error which checking in at LAX, we didn’t have our seats assigned. Ali was able to get us seats together, and by a window at that! She was incredible and super helpful. I knew it would be a great flight just from her service at the beginning."
Cons: "I wish there was a paper that showed you options for food/drinks. The language barrier was a bit difficult at times but the crew was incredibly patience and made sure we got what we asked for."
Pros: "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
Pros: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your international travels."
Cons: "The flight was extremely late to leave and I almost missed my connecting flight in Osaka"
Pros: "Beverage served immediately after flight take off. And to follow dinner was nice as well as breakfast in the morning. Coffee could be better but overall a pleasant flight."
Cons: "There was no vegetarian option for food."
Pros: "Friendly and helpful staff, excellent food."
Pros: "The flight was smooth and the seating was comfortable."
Cons: "It was an evening flight, but the cabin lights were never dimmed, so it was difficult to rest."
Pros: "Japan Airlines still provides all the services to make for a comfortable journey. The airline staff are excellent, the food is good and there are no bag fees."
Cons: "I did not like that we could not book our seats until 72h before departure."
Pros: "This was a very long flight, but the crew was fantastic and attentive. The meals were good and they did everything they could to make us comfortable. The flight was on time and convenient."
Cons: "I wish all the seats were like first class. We were in economy class"
Pros: "The personnel from JAL was excellent as was the flight, food, boarding and comfort."
Cons: "We were informed our flight was not to land in Haneda but at Narita. We specifically picked that flight pattern because of the ease of traveling from Hawaii to Haneda to Naha. We wouldn't have to drag two large suitcases and a rollaboard after checking out of customs and immigration very far. Same airport to land and depart. Well the arrival airport was changed to Narita $32.00 per person for Airport Limobus to Haneda. We get off at Haneda and are informed we cannot stay there and wait at the domestic airport for our 6:25 am flight to Naha. We had to load all 6 pieces of luggage on the shuttle bus and transfer to the international terminal because they close the domestic terminal at midnight. There was no hotel accommodations at the domestic airport as the hotel was booked two months in advance!!! We had to wait at the international airport terminal till 4:30 am when we then transferred back to the domestic terminal with our 6 pieces of luggage. Tell me how happy you'd be!!!"
Pros: "The flights were generally ok. Flying coach.."
Cons: "My round trip had a total of 5 legs.. I had to get my luggage at every stop. I only had one destination so I was not expecting to get my luggage at every stop."
Pros: "Great service and comfort. Great food. On time."
Cons: "Outgoing plane was older and had stains on the chairs, walls, etc. But still comfortable."
Pros: "It was the best flight and airline I have flew so far. The crew was extremely professional and very helpful, the space between the sits was great and I didn't feel cramped into the sit like on any other airline. Food was excellent also!"
Pros: "Food was quite good."
Cons: "They did't speak English even though I am not Japanese. They spoke Japanese to me so, I felt little bit uncomfortable."
Pros: "The seat have enough legs room,I'm 181cm usually feel uncomfortable when I take airplane to somewhere, however Japan Airline offer really good service and comfortable seat."
Pros: "JAL has excellent service. The flight attendants are very responsive and always there to help. The boarding and everything was smooth."
Cons: "Didnt realize that Veg Meal, i needed to explicitly request while checking in. ended having bread butter and deserts"
Pros: "Direct flights from San Diego to Narita. Easy connections for other countries. Good food. Luggage allowance."
Cons: "Seats are a bit hard and do not recline enough. Would trade legroom for more angle on the seats."
Pros: "Everything from start to finish was awesome. The "poor" review by someone complaining about a gluten-free meal is typical of Americans that feel entitled. You are on JAPAN airlines... you do realize the non-gluten-free rice is a staple of the country. It's akin to a Japanese person complaining that there aren't chopsticks provided with the meals on an American Airlines flight. How were the staff supposed to help you mid-air? Mid-flight dock so one special meal can be provided for you? How about this: take some personal responsibility and purchase your own gluten free food for the flight and carry it on. Really... how can one compare the 787 with individual on demand entertainment, roomy seats, full meal service (they'll even bring a meal to you if you were asleep during the normal service), etc... all for no extra charge?!?!? It is simply amazing what JAL (and every Japanese company) sets as a standard for customer service."
Pros: "Soft chair."
Cons: "The stewardess was been chatting with the passenger the whole time and she called everyone a "darling." You have to pay for your snack and there are no entetainment. But like I said...I don't care because it's only a short flight. What I care is the flight being delayed."
Pros: "I liked the snack bag given at the beginning of flight. Long flights tend to dehydrate, I would like to see more bottled water available."
Pros: "Plane is comfortable"
Cons: "AA attendants were aloof, too busy talking to one another to notice passengers. Service was slow. I felt as I was an inconvenience to the staff."
Pros: "Our flight from Tokyo to Beijing was very pleasant. The flight attendants were very polite and helpful. There was a lot more leg room than most American/European airlines we have taken. The food was quite good and we even got Häagen-Dazs ice cream."
Cons: "I wish they had a larger movie selection, but they had most "New Releases"."
Pros: "evening flight. not too crowded"
Cons: "delayed by 1 hour meal was so-so"
I will choose ANA again. Excellent Service
It's ok flying ANA. I'm going to fly again with this airlines and endorsed them to my friends
Pros: "The crew was professional and super friendly."
Cons: "Our bags had arrived early, and were waiting at the service station. However, there was no one there in the rooms and our stuff was left outside the door. We have pictures of our bags left out. It’s kind of a bummer that our stuff was left unattended. Someone could of grabbed it."
Cons: "There was an uncontrolled child kicking my travel companions seat and screaming for much of the flight. I’m not sure what United could do but relocating us or the passengers with the screaming child would have made the flight more comfortable."
Cons: "Very uncomfortable seat. A bit rude flight attendant."
Pros: "Crew was amazing.Premium economy seats were superb. Food was also good."
Pros: "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
Pros: "We asked for the seafood meal option. Great food and we were served before regular meal service. The ANA staff was unfailingly polite and helpful. The economy class seats were surprisingly comfortable and the entertainment options were well-rounded. We hope to fly on ANA again!"
Pros: "Friendly attentive staff."
Cons: "The seat was narrow and after 9 hours, not comfortable... Normal for economy though"
Pros: "Overall the service was good."
Cons: "ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
Pros: "Great crew and comfort for economy class."
Cons: "Food could be better"
Cons: "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."
Pros: "The food was great. There was a good selection of shows and movies. The stewardesses came around with water and juice often which was really nice. The bathrooms were clean."
Cons: "The decent into Japan was pretty steep. It made me feel a bit sick and I never get motion sickness. Hardest decent I've ever had and I travel every 2 years. The ascent was excellent though and the flight in general was perfect."
Pros: "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
Cons: "In flight meal could be improved"
Pros: "The seat I selected was the first row of regular economy. It had extra legroom and received excellent attention by the staff for drinks. The arline served 3 meals and snacks on the flight. I felt like I was eating the entire trip. :)"
Cons: "The seats were quite narrow. Most of the rows behind had armrests that were able to raise and lower, but due to my seat selection, my row had the stow-away monitors in the armrests. The seats also didn't technically recline. The lower seat cushion merely moved forward, emulating a recline, but the seatback didn't actually move. It was not quite comfortable."
Pros: "I liked the way the pilot talked to us and let us know what was going on and still got us there on time even though our departure was slightly delayed."
Cons: "There had to be something better than pretzels."
Pros: "Real stewardess', well dressed and polite. Show pride in their job. Great food and drink service. Clean new planes."
Pros: "Boarding priority with kids, food choices, flight attendant so nice ans caring, kids friendly and child meal is nice and tasty"
Cons: "Very limit kids entertainment"
Pros: "Service was excellent. Crew did not accept tip. Food could be better."
Cons: "Small plane. No cabin space for carry ons."
Pros: "Huge plane with nice leg room and space. Attentive attendants with excellent service."
Cons: "Didn’t care for the food nor movie choices."
Cons: "airline is unprofessional the whole trip was canceled"
Cons: "Lack of airline professional staff at lax airport. There's no set person in charge. We had an emergency return and no one can explain or give us answers for rebooking our flights."
Pros: "Food, comfort, service. Good comfort for an economy ticket. No complaints. Movies worked great, blankets and pillows provided. I thought good leg room, but I am only 5’4”. But I still get crowded on domestic flights—seems the seats get smaller and closer together on short flights every year. ANA was good service to Japan. Business class and first class looked awesome. Maybe someday."
Pros: "Food and service was excellent."
Cons: "Seats in economy were narrower than other airlines."
Pros: "Everything excellent"
Pros: "attendents were very friendly and very accommodating."
Pros: "The entertainment and food were very good. It’s a long flight, so more cushions in the seat would be great. I felt like my tailbone was getting bruised."
Cons: "The entertainment and food were very good. It’s a long flight, so more cushions in the seat would be great. I felt like my tailbone was getting bruised."
Pros: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Cons: "Would like to listen to ATC"
Pros: "I love this airline! The flight attendants are so polite and cute and the whole ride was a great experience."
Pros: "Very Comfortable Equipment"
Cons: "Vegetarian food options"
Pros: "Boarding was smooth. Food was good. I had snow crab and seafood with rice. Many new movies and music choices. Crews were lovely and care."
Pros: "Flight attendants walk up and down the aisles paying attention to everyone's possible needs. They're looking to be helpful."
Cons: "Nothing really."
Cons: "Delay 4h+ while passangers stay inside aircraft. No firm information, information keep changing. Crazy!"
Pros: "Almost everything was good"
Cons: "Check in was complicated."
Pros: "The landing was very smooth. I have motion sickness and usually the landing gets me really sick. However I was okay for this one."
Cons: "Food took 3 hrs to get out. Movie selection was limited compared to other airlines"
Pros: "Over all service was good."
Cons: "Over all service was good. Only food what I ordered could not get. My requirement was vegetarian without onion, garlic and mushroom. There was mushroom in the food."
Pros: "Efficient and uneventful"
Pros: "ANA has great service, because they staff trip you very well. Everyone worry that you have a great experience, before and during flight."
Pros: "Was able to request a gluten-free meal for the flight"
Pros: "The middle seats were seperated, so I had my own arm rests"
Pros: "Everything about my flight was wonderful. The staff was always extremely helpful and happy. The plane was new and comfortable. Meals were good. Flight was on time. Everything went as best as it could."
Pros: "A N A Very good, space between chairs is very good, crew very professional and friendly"
Pros: "The service crew are excellent and very polite. Definitely like the new window feature."
Pros: "ANA flight rarely have big problem, I just let myself relaxed."
Cons: "I don't know, but I felt some cabin crew were a bit cold to me this time. I usually fly with my partner who has Gold status. When I'm with him crew come to greet us and very nice to us. I csn say it's unnaturally nice to us. This time I was on my own anf I felt I wasn't very welcomed. Ot could be my imagination though!"
Pros: "ANA has always done a fantastic job, mfrom customer service to the food to checking you in."
Pros: "Staff was friendly, Aircraft was clean and tidy."
Cons: "Food was poor, there was no space, even domestic flights have more space than this one.!!"
Pros: "Great assistance to elderly"
Pros: "Food is good. Flight attendants are nice"
Cons: "On-flight entertainment has very few movies selection. TV screen can't be tilted"
Cons: "El.peor vuelo de mi vida"
Pros: "Quick, easy and seemingly effortless. What more could I ask for?"
Cons: "ITS OK"
Pros: "Very good crew and service"
Cons: "The cabin crew, the duration of the flight"
Pros: "Price was right and they left on time"
Pros: "The crew actually smiles at you and treats you with respect. Are you listening American?"
Cons: "All good"
Pros: "El avión"
Cons: "Las muchachas"
Pros: "It departs in time and all was great!"
Cons: "Everything was great, no complaints !!! Thanks for everything"
Pros: "Crew was amazing and the plane was big and comfortable."
Pros: "Was the crew amazing"
Cons: "Avianca does a great job! Excellent meal and in flight entertainment."
Cons: "One hour of delayed time"
Pros: "Great customer service"
Cons: "Everything was perfect"
Cons: "This is beyond the crew’s control: there was lots of turbulence."
Pros: "It’s a short flight so no food or drinks"
Pros: "Excelente service"
Cons: "The flight was very bumpy & crew was not the nicest."
Pros: "on time"
Cons: "-none of the seats recline -no trays on the seats"
Pros: "It wasn’t a long flight."
Cons: "The flight was fine. No major issues. Unremarkable."
Pros: "Flight reached on time"
Cons: "Flight was delayed"
Pros: "Boarding was efficient."
Cons: "Everything was good."
Pros: "The crew was excelent"
Cons: "The fly was delayed."
Cons: "Not to well organice"
Cons: "More communication needed! I was randomly relocated and searched by airport security...fine, but at least some information should be provided to husbands or traveling companions. We are seniors, my husband is not going to leave me in a foreign country . My boarding pass was taken , after the search I was told to get on the plane. My husband was provided no information until it was his turn to board ,he was panicked... The airline should communicate with traveling companions the procedure ! I am an retired airline employee, we realize that airport security is not in your hands but communication would keep family members calm. We had a wonderful time in Columbia but this does nothing good for a Country that wants more Tourism."
Pros: "Great crew and airplane A320"
Cons: "Transfer to gate complicated. Have to take a bus. No instruction in English, only Spanish and the employee speaks so fast you cannot get it"
Cons: "they changed my flight, and boarding take 2 hours, i hate this airline, three time i loose my time and money and they still own me money."
Pros: "Short and relatively painless flight."
Cons: "The seat was designed for people under 5'8" tall."
Cons: "Delayed for over 6 hours. Poor communication by airline. Terrible airline."
Pros: "The plane was on time and all of the staff were friendly."
Cons: "I didn't like that there was no ice for the drinks."
Pros: "In a 6-hour flight departing at midnight. It was truly uncomfortable."
Cons: "In a 6-hour flight departing at midnight. It was truly uncomfortable."
Pros: "The service was great and the plane seats were comfortable. Is great that they provided the tv monitors at every seat."
Cons: "There should be more restaurant that offers meals."
Pros: "Staff is friendly. Good food, pillow and blanket included. Comfortable flight."
Cons: "Lights were left on during flight so I couldn't sleep. Otherwise it was great."
Pros: "Easy trip to a very nice location, flight time around an hour, very enjoyable as always in Avianca."
Pros: "The service"
Cons: "That was late"
Pros: "Cabin crew were great."
Cons: "Aircraft was too small & old for such a long flight."
Pros: "Lost one Bag on april 30,2017.Any person can said whats happened with my Bag."
Pros: "fly was very good the crew very professional and good service"
Cons: "In Medellin the check in is very bad you have to stay in the line with the the people flying domestic fly.. In Miami when I received my luggage was broken and in addition we have to wait for the personal the avianca because they were in lunch time and according with a "suppervisor" they were fighting My name is Rene Gutierrez my phone number 1-305-502-2111"
Pros: "Everything except how very little food is served"
Cons: "It's amazing how very little food you get in any Avianca flights"
Pros: "Good entertainment"
Cons: "Slow boarding"
Pros: "Smooth flight with ample attention."
Cons: "Boarding time was delayed without reason."
The gate attendant was the nicest human ever. I heard her interactions with passengers and she was so customer service oriented. She stood out among everyone we encountered and I wish I could give you her name. Otherwise the flight was on time and that was most important.
Internationally traversing should be seamless but picking up my luggage and having to re-check my bags
They moved my seat and then they asked me to sit in the back to balance the plane. I know I didn’t pay for seat selection but I don’t want to be a ping pong ball.
These types of planes have very small overheads bins. If you are not one of the first 25 on board, your folly bag goes gate checked.
The usual delays and of course our luggage never made it to our final destination.
Delta is a great airline with great options to fit travelers budget/comfort
Cons: "The one member on the crew team was rude and harsh. Very poor customer service skills."
Pros: "Great crew...seat spacing gives great comfort. Love they have a comfort class option. So much better experience than American. Wish Delta had more direct flights out of Charlotte."
Cons: "It was perfect!!"
Pros: "Great crew, spacing of passengers, comfortable, on time"
Pros: "Quick boarding"
Cons: "Arriving over a half an hour late"
Pros: "Crew, atmosphere, timeliness. I was satisfied overall"
Cons: "Gate number changed couple times before flight departure"
Cons: "The girls were sweet as usual!"
Pros: "Bags were waiting on Carousel"
Cons: "Slightly delayed due to incoming flight delayed"
Pros: "Crew was great"
Cons: "I actually can not complain"
Pros: "There were minimal passengers on the flight so I was able to have the entire row to myself. The flight was also very short which is always nice."
Pros: "Crew was amazing! Entertainment options were great"
Cons: "Need more than 1 option for breakfast"
Pros: "Video access"
Cons: "Too hot, too crowded"
Cons: "Didn’t get our beverage and snack till we were almost ready to land at Charlotte"
Pros: "This was two hours of absolute freezing temperature"
Cons: "It was so cold it was actually unbeasable"
Pros: "Great experience. Left on time and landed early. Comfortable and great crew"
Cons: "Wish there were more snack options"
Pros: "Really nice staff all the way through from gate agent to flight attendants. Flight left on time and landed early. Night and day vs American"
Cons: "Nothing. Flight was perfect."
Cons: "I didn’t appreciate that your rude flight attendant allowed another passenger to move suitcase and she got an attitude with me. Delta there is always something on your flights."
Pros: "Like the smaller contingent of passengers. Boerding a lot quicker and simpler. Captain gave us some interesting details about plane and its capabilities."
Cons: "Exit row seats were were very uncomfortable, very little padding, although there was plenty of legroom. No snacks or entertainment. WiFi did not work."
Cons: "I was the very first person in line for Zone 3, and they automatically told me I had to gate check my bag, which would mean adding at least 20 minutes when I landed. I took it on the plane anyway; and there was PLENTY of space in the overhead compartments. This feels like I’m being treated as a second class citizen because I was unwilling to be nickel and dimed for seat or boarding upgrades. It’s infuriating"
Pros: "It was great because I was able to get an aisle seat."
Cons: "Like it all"
Pros: "Delta personnel were very pleasant/friendly"
Cons: "Customs officials are incredibly un-helpful and slow. I almost missed the next flight because of how slow was that part. I hope Delta can speak up for the passengers, because we cannot express that to these rude people."
Pros: "Flight attendant was nice. She changed my seat to the front cause the guy behind me was kicking my chair."
Cons: "They cancelled my flight from the day before and when they rebooked my flight, they could of gave me a better seat."
Cons: "My return portion of my flight was canceled and had to purchase a new ticket. I would like a full refund of my expenses."
Pros: "Left on time!"
Cons: "Too cramped"
Cons: "I understand gate changes happen, but I got 4 texts switching the gates back and forth. Is that necessary?"
Pros: "The flight attendants were very nice and the boarding crew. From the time I walked up to the counter at LGA to the time I exited the plane in CLT, I was treated so kindly and with such respect. Kudos to the Delta Crew."
Cons: "The FLIGHT!!!!! There were delays. Scheduled take of time was 6:59 PM. We took off at 735 PM. Once I was on the plane, I started kicking myself in the you know what because I knew immediately I was scammed. I had purchased a 1st Class ticket for $400+, only to find that my comfort would be the equivalent of that if I purchased a ticket in economy. My long legs would still be cramped. For the past few years, I have been purchasing 1st class for it's spaciousness. On this flight, on the RCJ700, I did not fly comfortably. The space was very tight, and I was able to stretch my legs as if I sat in economy. This was by far, my most uncomfortable flight ever. SMH; A WASTE OF MY HARD EARNED MONEY!!!!!"
Pros: "But, this wasn't bad at all, even though we were on the very last seat of the plane. We were next to one of the flight attendants during take off and landing and she was very kind and we were speaking with her. The flight was smooth"
Pros: "We spent 90 min in line to take off on the tarmac. Pilot kept us informed. Crew were very pleasant."
Pros: "The flight was on schedule and landed early, and the pilot landed that plane very gently. It was quite impressive."
Cons: "I purchased a first class ticket in hopes that I would have a lot more comfort during the flight. It took me quite some time to get comfortable. The seat was ok, but I found the pillows to be very small and flat. I needed multiple pillows. The head rest was not adjustable, so I also found this to be uncomfortable. Usually when I fly AA, the headrest is adjustable. My final dislike was that the beverage selection was limited. I'm quite sure there was plenty of alcohol, but what about those customers who do not drink alcoholic beverages? I asked for hot chocolate, there was none. I asked for hot tea with honey, there wasn't any. So all in all my flight was okay, but that is solely because of the flight attendant and pilot. They did their jobs and they did an excellent job."
Pros: "I got a seat in the exit row with lots of leg room. The entertainment that I didn't use offered a great selection with very recent movies, etc."
Cons: "I didn't like that I had to take a bus to my terminal. I didn't like the fact that my gate was changed more than five times. I didn't like that my flight time was changed more than 15 times with no reason why until boarding time. I didn't like the fact that I did not get a seat assignment until boarding the plane. I didn't like the fact that they couldn't manage to scramble another plane and crew, but instead forced us to wait over four hours for one that was stuck somewhere else in the country."
Pros: "Speed and comfortable kind bars were a nice touch"
Cons: "Luggage went elsewhere"
Pros: "Plane left 2 hours late."
Pros: "The boarding process was very well done. Gate agent and flight attendants on top of their game. This is how it is supposed to be done. Thank you."
Cons: "Although weather played a part in the poor experience, it wasn't the only factor. Delta was unprepared."
Cons: "I was on the way to the airport when I was notified of the 1st delay. I am sure Delta knew there were issues already and should have let me know earlier in the day. The delays kept increasing. We were offered snacks at the gate. That is it. No free drinks on the plane, no free premium movies. Very bad customer service. More explanations were needed as to the cause of the delay."
Cons: "I paid for the upgrade to Delta Comfort Plus for an aisle seat & for some reason they reassigned our seats and I got Putin a middle seat. It was not what I paid for and it was very uncomfortable. If people pay to upgrade to specific seats we should. It be reassigned to whatever seat they want to put us in."
Cons: "The aircraft was older and visibly dirty in the corners. The baggage took well over the guaranteed 20 mins."
Pros: "The gate agents were courteous and efficient. The flight crew was very attentive. The pilots were clear in their announcements. Even though we were held up by sheer plane/ground traffic, we managed to still get back home early!"
Cons: "At one point on the initial flight, the cabin got so cold that I had to put on a jacket."
The airline sells seats rather than free selection so we were stuck with 2 middle seats since we didn't pay in advance
Need screen with music or movies
I was seated infront of the exit row with two children and no option to recline seats on two flights (one flight of 6.5 hours and the next 5hrs. During the second flight, the tvs stopped working in my row and the row ahead of me. It was extremely uncomfortable and made travel feel that much longer.
Improving better equipment. It’s an old modified 737s.
Cons: "I wasn't able to even used the flight. I tried booking and the company booked 2 out of the 3 flights that I needed. I was unable to contact the booking company and Copa Airlines customer service was non existant."
Pros: "Sears we’re comfortable"
Cons: "Flight was delayed by 30 minutes for no reason"
Cons: "Flight Miami to Panama was late"
Pros: "Great services!"
Cons: "The food, the movies."
Pros: "Food was great, movie selection was really good too."
Pros: "The flight was good!"
Cons: "Normal airplane."
Pros: "Good AND polite service"
Cons: "Entertainment was awuful"
Pros: "The kindness of your personnel’s tethers"
Cons: "There is always An smile that help service!"
Pros: "Well-organized boarding process, friendly staff."
Cons: "Couldn't check-in electronically through Copa, as I bought tickets through United. Had to call to confirm all good, which it was."
Cons: "Everything it’s fine"
Pros: "Very nice crew and service."
Pros: "The crew was great. They were very attentive throughout the course of the flight."
Pros: "Free alcoholic beverage."
Cons: "Seats were really uncomfortable and the seats would not recline at all so we were stuck sitting up straight the whole time."
Pros: "The crew was amazing. The time was great and on time."
Cons: "The good is very poor."
Pros: "Very friendly staff on the plane On time departure and landing. Newer plane with clean interior and NOT rundown."
Cons: "Need to have power at seats for charging of laptop or phone."
Cons: "Not enoughbeverage I was almost dehydrated"
Cons: "el desembarque largo por las obras de reparación del Aeropuerto de Panama"
Cons: "Some food"
Pros: "Crew dedication"
Cons: "Cramped seating 5E"
Pros: "First time from all the time ( about 9 times before in last years) I am doing this route that they tried to present a movie during the flight , sadly the started it to latte and we arrived before the end of the movie,"
Cons: "they had crew members as passengers and all the attentions were for them , no for the people that we are paying to be there, as usual the Copa members need to improve of manners to the passengers."
Pros: "The flight was quick"
Cons: "My tray was broken so I had to eat on my lap . Seat didn’t recline and no entertainment"
Pros: "Great food , great service."
Cons: "Nothing everything was great."
Pros: "Nice crew, very helpful."
Cons: "No vegetarian menu."
Pros: "service and food"
Cons: "The connection at Panama."
Pros: "Service was good, crew really nice."
Cons: "Plane felt old, no usb chargers, tiny screens that fold from the ceiling. An update would be great"
Cons: "Me rompieron la maleta y la otra abrieron de un costado y sacaron algo encima me cancelan el vuelo me ponen más temprano pero en Panama me hicieron esperar 10 horas si me cambiaron debieron cambiarme tmb"
Cons: "Worse customer service at the 1800 fly copa and at the counter..."
Pros: "The entertainment system of the first plane"
Cons: "The food can be better but it isn't far from great."
Pros: "All aspects were good"
Pros: "The flights left on time"
Cons: "The food is really bad"
Cons: "They did not let me on the flight that i purchased and did not reschedule me. I waited for 4 hours in the airport for them to call "panama" for me only to find out that copa left for the day without helping me. Will never book again."
Cons: "Not even there yet...Apparently plane did not meet safety standards. Inconvienced family that had to drive all the way to Orlando, take time from work, waiting for me to return and I now I'm 5 hours late. Staff was not helpful and advised we go talk to customer service at the airport. The flight was also not the smoothest and left many unhappy customers, that won't return to Copa. I understand things happen but they were very unfriendly about this situation..what's the point of spending all the $ on insurance for this situation to occur and there's no compinsation for it."
Cons: "Improvements entertainment and friendly staff. Flight attendant with complaints during selection of foods from passengers."
Pros: "Speedy and timely checking, tasty free meals, friendly staff"
Pros: "Everything was smooth and fast"
Pros: "Flight was on time. The representatives at the counter very polite and professional. Excellent overall"
Pros: "Plenty of legroom and the boarding process was very smooth"
Pros: "The movie selection, the moving map"
Pros: "The crew was very helpful and friendly."
Pros: "The trip out was excellent. Food was good."
Cons: "They forgot to arrange for wheel chairs in Panama and Miami so it was an inconvenience. To make matters worse,Pne fellow wound up taking us out in bits by advancing one wheel chair and walking back for me and so on. He droptus off in a secure area an when it was time to board, staff demanded that we walk back to the Security point. The woman was adamant and supposedly a supervisor finally agreed that we could wait for a wheelchair. In Miami they had only requested one wheelchair. The food on the Panama to Miami flight left a lot to be desired."
Pros: "The food"
Cons: "No complaints"
Cons: "I was 5 minutes late checking in for my flight from LAX to Cali. Another airlines was 7 hours late delivering me to LAX. My situation dictated that I arrive in to Cali at a specific time. I couldn't wait for 24 hours for the next flight. So I booked a new flight to get me to Cali on time. Here's the problem.. when I went to check for the Cali to LAX flight the gate agent informed me that because I failed to check in for the flight to Cali. That that cancels the entire ticket. I was forced to purchase an entire new ticket to fly back to LAX"