Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "Seats comfortable. Food was good."
Pros: "the crew was very polite and professional."
Cons: "the aircraft is small and confined, only two toilets for the entire economy level passengers for a 6 hour flight. the online entertainment lacks variety and the food was okay."
Pros: "Craig in first cabin flight crew was amazing. :))))"
Pros: "The crew were lovely and the seats were ok."
Cons: "Not a lot to Improve on to Be fair"
Pros: "I liked the movies"
Cons: "Crew helping everyone be more courteous to people sleeping. Group of guys being loud in the back of the plane while I was trying to sleep"
Cons: "Poor communication about the reasons for our 4 hour delay. Also, we purchased Economy X, which should have given us priority boarding, but we were told we had to stand in the general admission queue."
Cons: "at last minute itinerary was changed.. instead of routing through Brisbane, was now routed through Sydney. Flight from Sydney to LAX was delayed by 4 hours, then missed flight LAX to LAS... overall long delayed arrival. Checked the route through Brisbane, and those flights we're all there, departed and landed all on-time... so wondering what the reason was for the change of the itinerary without a cause (no cancel or delayed flights through Brisbane)"
Pros: "Good collection of movies"
Cons: "To pay for luggage for international flights while on their website it says i dont have to pay if im going to South Africa. The food was not so great."
Pros: "Fabulous flight, light on passengers, so excellent service given by the crew. Virgin goes the extra mile on service and little perks. 747-400 planes also very comfortable, compared to the Airbus 320,"
Cons: "Nothing. Trip both ways were outstanding."
Cons: "Seats were tight."
Pros: "I loved the food and the amount of it. There were so many movies and tv shows and music to choose from!"
Cons: "The seats weren’t comfortable enough for me to fall asleep."
Pros: "The flight felt so short, service was amazing, food was good. Great overall experience."
Pros: "Food and snacks!!!!!"
Pros: "Virgin Atlantic offers good service at a reasonable price to/from the US to London. Good food service and unbelieveable number of movies and entertainment to choose from."
Cons: "The seating and leg room in economy classic were inadequate. We felt way too confined in our seats and the leg room was a joke. I am only 6' tall and this was unacceptable. We will try to upgrade for the return trip."
Cons: "Bed was incredibly uncomfortable in first class. It was like sleeping on the floor. People talking loudly in the bar late into the night, which made it even harder to sleep. Didn’t sleep a wink on this 10 hour flight."
Pros: "While seats were close together (little knee space), the plane was 1/2 full, so lots of space in adjoining seats. Nice crew."
Cons: "Delay in boarding - not clear why. Can never get the wireless entertainment system to work."
Pros: "2 bags each 23 kilogram each total 46"
Cons: "Coffee. I don't know what it was but the worst coffee I have ever had and I tried it 3 times"
Pros: "Legroom, lovely staff and all round good flight"
Pros: "Our ticket was canceled apparently due to an error by the airline. Very unhappy about that. The airline couldn't care less."
Cons: "I had to be rebooked on a later flight due to weather in London; this was obviously not the airline's fault. Because I took a later flight I missed my connection in London."
Pros: "Plane was about 30% full so plenty of room to stretch out. Friendly crew."
Cons: "Flight left 50 minutes late because they'd lost the paperwork and had to get new copies.... not very professional! I can understand a delay due to weather or technical issues but losing paperwork shouldn't happen. The food portion was very small for an international flight."
Cons: "Flight was an hour and a half late boarding, sat on the tarmac for 45 minutes, and there was no offer of complimentary beverages. Very barebones level of service."
Pros: "Nothing really!"
Cons: "I was coming from Sydney and I have to hurry up to take the other fly to Newark and didn’t have time to buy for nothing to eat but I was very surprised they didn’t offer me anything on the plane and when I ask they I have buy it online and didn’t have many choices anyway, I very disappointed with this fly."
Pros: "Seat is very comfortable"
Pros: "Met expectations."
Cons: "Things out of your control - time !!"
Cons: "Service is super fast"
Pros: "On time."
Cons: "During my flight from LAX to LHR I requested (pre-booked) a special meal (Asian Vegetarian). During the flight I was told there was no such request in their records and therefore I had to stay hungry for the entire duration of the flight. During my return flight from LHR to LAX the in flight entertainment system for my seat was not functional. I requested it to be reset several times and in spite of the hostess resetting it several times, it did not function. I had to stay without an entertainment system during the entire flight. This was my first time travel with Virgin Atlantic. I may never fly Virgin Atlantic again."
Pros: "The flight was late but the pilots made up most of the time"
Cons: "Uncomfortable seats"
Cons: "Seat cushion r not soft comfortable enough. R hard. Hard My butt"
Pros: "Very comfortable and spacious seats, good air circulation and friendly crew."
Cons: "Food and wine selections were limited and only mediocre. We flew economy plus."
Pros: "comfort, entertainment, food"
Pros: "Virgin has the nicest staff, good food, and excellent movie options. I had a great time on my flight!"
Cons: "Entertainment system was good, and I felt that you appeared to have more leg room in economy than other airlines."
Cons: "Both my departing flight and returning flight had broken wifi on it. Very bummed"
Pros: "Very professional crew throughout."
Pros: "Superior comfort, class, and style. The crew was friendly and accommodating, the pilots kept you up to date with flight info and departure/arrival time (and kept the seat belt light off almost the entire trip), the food was delicious and offered throughout, and the entertainment was top notch. Seats were comfortable (we had bulkhead row Space+ and they were worth every cent for the international long haul from LAX-BNE and SYD-LAX) and everyone got a pillow/blanket. We got premium noise-canceling headsets, water, and a little care kit including an eye mask and earplugs and a pen to fill out your travel documents. The overhead bin space was huge and we got two free checked bags of luggage up to 50lbs each (I don't know of that's standard or not, or if it came with Space+ seats). SERIOUSLY the best airline."
Cons: "Absolutely nothing. For a long haul flight, Virgin Australia is TOP NOTCH!"
Pros: "Mostly everything was fine."
Cons: "Not really anything particularly that I didn't like."
Pros: "I loved wine and whiskey. Blanket and blindfolds, headphones helped me sleep. Care packet with toothbrush came in handy."
Cons: "The Sears were tight and thin. I felt pushes from behind. I could not recline the seat enough. I didn't get a window seat, which is my favorite."
Pros: "The comfort of the flight and entertainment."
Cons: "My bag was not put on the correct flight so I had no bag for 3 days, they were slow in getting my bag to Bali from Sydney. It was really unacceptable. The food was horrible, I only ate it because I was starving. Flight was delayed from Sydney to Bali, which caused me to miss my pick up. Not sure if I'll fly with them again."
Pros: "Food and beverage choices excellent"
Pros: "Very good service, plenty of food, food was pretty good, entertainment system was great and the seats in economy with very comfortable."
Pros: "The cabin crew were very obliging and attentive. The seating was very reasonable for coach."
Cons: "Hand luggage was excessive and the overheads were full and the flight was not full."
Cons: "My ticket was cancelled at the time I was standing in front of the airline counter to check my bag. I was so furious. The airline did not help me at ALL. In fact, they offer me to buy a brand new ticket at a new price!!!!!! I ended up re-bought the ticket from United airline as my husband has United card (chase) and we ended up paying over 1900 for the ticket that should have been about $911. The priceline number is not helping. I have trip insurance but no. nothing worked. I will never fly Virgin Atlantic again."
Pros: "Great service, comfortable and punctual"
Cons: "Wasn't Virgin Atlantic, it was delta. We thought we were flying Virgin Atlantic. Dissapointment #1 Interactive TV's were horrible and required assistance to work them. Touch screens weren't responsive. Food was bad."
Pros: "a very good experience Felt as if the crew cared"
Pros: "Attentive, friendly crew"
Cons: "Delay, small seats"
Pros: "Food was great. Complimentary wine a nice touch."
Cons: "The leg room was so short. There would be no way to do the safe landing positions. and the head rest forces your head forward. Very uncomfortable."
Pros: "The crew was amazing."
Cons: "The seat backs are very uncomfortable for my neck & upper back. Difficult to tolerate, and gave me headache on each flight."
Pros: "Amazing crew"
Cons: "Everything was good"
Pros: "The staff at Delta are always friendly and helpful and they were able to squeeze me onto a very full flight."
Cons: "Temperature of cabin was too cold. My feet were icy."
Pros: "A box was under my feet, not sure what it was. A part of plane! ATL - EZE uncomfortable Crew great in spite of ongoing turbulence!"
Pros: "Awesome crew"
Cons: "More room"
Pros: "Flight was on time. Crew was jovial and very pleasant. Smiles all around. Flight attendant at the very beginning said, "Welcome to flight --- to Bahamas. . . just kidding." It made people chuckle."
Cons: "Very bad service, airline unrespectfull, discortesy"
Pros: "Delta treats people like friends. That’s all it takes to be successful. Delays are easy, mechanicals are easy. Great friendly team."
Pros: "Inflight entertainment was the best I’ve seen in coach. Free games, movies, moving map, etc."
Cons: "The seating is too cramped. It has just gone past what is reasonable. Seems too tight on both the knees and elbow room."
Pros: "The free movie/entertainment system"
Cons: "Leg room limited, but seats were ok"
Pros: "The crew. The option of movies! The plane ride."
Pros: "The seats are probably the most comfy of all the flights I’ve taken. All the crew was super nice."
Cons: "On my delta app it said we’d have the TVs again but we didn’t have any this time."
Cons: "The “newbies” were excited and loud, the main attendant was very.long.winded.every.single.time.she.spoke."
Cons: "CheezIts were too salty. We had to sit on NO tarmac for over 10 minutes because a plane was stuck at our gate...several other gates empty - what's up?"
Pros: "Flight was smooth and fast."
Cons: "Run from gate G to gate C was very tight especially since the first flight was late."
Pros: "Left on time and arrived early!"
Cons: "I was unable to upgrade my seat selection. Snack selections were limited regarding choices and variety."
Pros: "Got me there Safely"
Cons: "Couldn’t understand announcements... at all! By flight attendant or pilot"
Pros: "Cabin service was decent"
Cons: "Food was cold. First class service could have been more attentive. While trying to sleep crew talked the entire time."
Cons: "the flight attendant gets the order starting from the back and by the time she gets to the front there's no more selection for breakfast except for what is left that nobody like."
Cons: "price could be cheaper"
Pros: "The crew was super friendly and shout out to Brady, he really helped me out of a TIGHT situation :-)"
Cons: "Felt bad for the crew being under pressure as they got off a flight and had to rush to ours....."
Pros: "Made the best of a overcrowded messy airport"
Pros: "Loved the in-flight entwrtainment, choice of snacks, movable headrests and plug to charge electronics."
Pros: "I liked the individual tv screens to watch the latest movies"
Cons: "The slow boarding"
Cons: "Haven't left yet!!!"
Pros: "Not much to like."
Cons: "our connecting flight was delayed 12 hours. The person who checked us in for the flight to Idaho falls checked our baggage for our return flight home, which was an entire week later. So our baggage got sent back to our starting destination and not Idaho falls"
Pros: "Due to strong tailwinds, the flight arrived nearly an hour earlier."
Pros: "The boarding was easy, crew was super and the travel was awesome."
Cons: "WiFi doesn’t work."
Pros: "Nothing quite as nice as first class. Ravioli for dinner was tasty. The browned butter gelato is amazing. That's why I only fly Delta and I fly every week. While other airlines decline, Delta shines. Thanks to the awesome crew."
Pros: "Flight crew were friendly and engaging."
Cons: "Delta customer service- terrible when I called about reservation. Agent upon arrival at airport clearly not happy about 5am shift."
Cons: "The plane was delayed by more than 3 hours due to "weather problems" earlier in the day. Delta did not permit re-booking to flights that left JFK for Boston earlier, even tho there seats available, instead insisting that we had to wait for our assigned flight. Small snacks (regular Coke, no Diet) did not really compensate well."
Cons: "Flight delayed due to weather and mechanical.. nightmare! Still not sure when I'll get to DCA . I was suppose to get in at 9:30 pm. Flight from atlanta won't leave until 10:20 pm."
Pros: "The flight crew were really nice and I was really comfortable in the Comfort+ section of the plane. It's a nice upgrade for Delta and hope the other airlines follow suit. Granted I had a very active infant, I didn't have any problems."
Pros: "Got a window seat, my luggage arrived with me"
Pros: "Entertainment ( movies) were nice."
Cons: "9 hour flight and no food(meal) until 1 hour before we land. The worst food I've had on a international flight."
Pros: "The only positive of this leg is that it was less infuriating than the flight from RDU to Boston"
Cons: "Delta's partnership with Go Jet seriously compromises the legacy carrier's reputation. I am a Delta fan - although flexible enough to use other choices when necessary. I will no longer fly a Go Jet operated leg when other choices are available. For my trips to Boston, that means Jet Blue. Sorry Delta. I'll see you back on a true Delta route."
Cons: "Not knowing where our seat was until the very last was disconcerting. My wife and I did not get to sit together"
Pros: "Staff was friendly, seats were about as comfortable as any other flight."
Cons: "Nothing in particular"
Cons: "the seats are WAY TOO SMALL"
Pros: "Got delayed due to the computer shutdown"
Cons: "Spent $25 on Main Cabin Preferred when I thought it was Economy Comfort. Did not really change my experience and i'm out $25."
Pros: "Seats in Delta Comfort section were quite nice. Flight attendants were extremely nice, attentive and helpful. The sandwich I purchased was tasty and a pretty good value for airline/airport food."
Cons: "My father passed away so I had to get a quick flight, and I paid 800 bucks to go from Atlanta to Detroit. It wasn't until I got to the airport and check the departures board that I thought I could've got the same flight from Southwest for 340. I didn't even think to check other airlines. I called Delta afterwords but they couldn't help. So although I like Delta, don't make them your automatic go to airline because you may pay."
Cons: "My selection was not available"
Cons: "Lunch sandwich was too spicey"
Pros: "I was mid to rear on the plane, overall good seat. If only everyone could deplane at once. Otherwise a very good, polite flight."
Pros: "It was perfect. I have no issues. Thank you"
Pros: "Everything was good."
Cons: "The breakfast."
Pros: "the crew were amazing. And the airplane we took was very modernized with all the electronics. Had a great flight"
Cons: "Not lost my bag!"
Pros: "Friend service"
Cons: "Food, seat comfort."
Cons: "We made reservations on Premium economy which was overbooked so we did not get a seat assignment until reaching the gate. However they upgraded us to business class so we were delighted."
Cons: "going through customs at the airport until barcelona takes in inordinate amount of time."
Pros: "The crew was great, friendly, and efficient."
Cons: "I was seated in the middle seat between two other fully grown men. That’s three fully grown men in seats in the back of the plane. These seats are typically uncomfortable, but can be bearable if not all three seats are filled."
Pros: "Confort and good treatment."
Cons: "I didn’t have the opportunity to chiíes seats."
Cons: "Kept the lights on for too long serving dinner. Forgot to serve the middle section beverages during breakfast."
Pros: "Staff was cheerful and nice"
Pros: "Upgrade to economy premium was well worth the extra fee."
Cons: "Coffee could have been better."
Pros: "Left on time, arrived early, the service and the food was great."
Pros: "The new plane!"
Cons: "Hmmm, everything. First we didn’t get the seats we selected, then we had to pay an extra 800 for my family to sit together. Took about an hour waiting on the tarmac. Then to top it off American Airlines broke my stroller and NO apology. Never again with a third party site or American Airlines"
Pros: "Great service and clean airplane."
Pros: "The entertaining, the aircraft"
Cons: "The food"
Pros: "Didn’t expect a hot dinner or a breffy, so that was nice!"
Cons: "Felt crowded for such a long flight, but the flight crew was great."
Pros: "Service was quick, comfort flight, excellent service. This was the best flight so far."
Cons: "To many kids crying, it was loud."
Pros: "Plentiful wine. On time departure and arrival."
Cons: "Food. Pasta was un-eatable. Cutlery flimsy. Napkin like a kleenex."
Cons: "Cabin temperature was cold and food could have been better."
Pros: "They announce in the local language."
Pros: "much room. great entertainment. great crew"
Pros: "The confort seat, and service"
Cons: "Crew didn't walk around to offer wanter/drinks except during meal time and it would have been nice if they did."
Pros: "The airplane was nice and comfortable"
Pros: "seats and space were good"
Cons: "2 hour delay and freezing cold inside the plane"
Pros: "The seats were comfortable and the food was very good!we left over two hours after the scheduled departure time."
Cons: "I did not like having to wait to depart."
Cons: "They broke a wheel on my luggage."
Pros: "It was okay flight little late on departure but could be better"
Cons: "Seats are not roomy or comfortable"
Cons: "There was a hour delay, waiting for crew. But the flight and crew were very competent."
Pros: "I haven't flown AA in a while, I was impressed with the entertainment and food!!! They had a variety of movies. Also, the food was simply but delicious! I had the pasta and it was good!"
Cons: "I feel like they are cramming more seats on a plane. I am 5'2 and I felt I had no leg room!!!! It's an international flight, they should be some roominess!!! I rather chose an Asian airline than a USA airline. I can't believe the space!"
Pros: "Flight and landing were smooth."
Cons: "Touch screen worked sporadically. Wifi never worked. Boarding plane was very unorganized."
Pros: "I liked the entertainment, crew was very nice, I had no problems when boarding and dinner was fine."
Cons: "Breakfast was lacking, I did not enjoy anything I was given. A hot breakfast would be very nice or even bread with butter would have been a nice option."
Pros: "I didn't make the flight due to a delay/cancellation."
Cons: "I missed this flight."
Cons: "Passengers too crammed in closer together."
Cons: "Pretty much everything"
Cons: "The flight company's got changed to AA from Iberia but didn't get any email from Kayak. Send an email next time please."
Pros: "Flights lately have been a huge disappointment but American Airlines was great! Crew was so pleasant and helpful,food was good and the "entertainment" was too! I'll definitely fly with them again!"
Pros: "Clean equipment and good food"
Pros: "The flight went very smoothly once we were finally on our way."
Cons: "Kiosks that worked were rare. Crowds trying to get boarding passes and finally getting their luggage checked were huge. Not enough staff to help confused passengers. Overall, the situation was something I have never experienced with any other airline."
Pros: "This was British Airways operated by American Airlines. I'm usually not a fan of American Airlines but this was a pleasant surprise. Plane was on time and pleasant. Seating was not roomy but what we expected. We were served dinner with option for and simple breakfast. Entertainment system was up to date with personal screens and choice of movies and games."
Cons: "There were six of us flying and we choice this flight because it was the lowest cost we could get per seat. When we try to check in for seating, we ended up having to pay significant fees to get seats together. I feel like this wasn't upfront and we may have used other Airlines/ flying times if we realized this wasn't the cheapest way to go. (I'll have to read the fine print better next time)"
Pros: "The meals were good and the flight attendants were very pleasant."
Cons: "The space and seats were uncomfortable. The seat my husband was sitting in (30A window seat), the touch screen seemed to have some technical issues, for it did not recognize when you touch the screen. It was a bit frustrating trying to select entertainment. Also, when checking in from our original departure location, MCO, we were not provided our boarding pass or luggage tags for our final destination, Barcelona, only to our connecting flight, Philadelphia. The connecting flight was delayed in MCO for an 1 hour and a half, after we have boarded the plane, therefore almost cost us to be late for our final flight to Barcelona. Since we were not given our boarding passes for PHL to BCL it caused confusion when trying to board our plane in PHL to Barcelona, and also caused for our baggage to not arrive with the flight. After landing, we spent an additional 2 hours at the Airport going through customs, and waiting on line for the lost and found desk for baggage in Barcelona. The lost and found desk had three agents available to assist, however we can only talk to one which was designated specifically for American Airlines. This caused a very long wait time of 1 hour. We were advised the bags stayed in Phildelaphia since they did not have the additional luggage tags, and will not arrive till the next day. Overall the experience within the Airport service desks and baggage check in' s was not a pleasant experience. I believe many of these issues could have been avoided if the American Airlines agents were more knowledgeable and attentive."
Pros: "Absolutely nothing. I was upgraded from business and would have been better in business."
Cons: "The seats were horrible. The tv screen was so old and small I could barely see anything, and the sound kept cutting out. The food was the same quality as business class with less choices and no menus. The staff kept forgetting to clear the table or refill my wine glass. I never had to use the call button on a flight before, but on this trip I was constantly hitting call or flagging people down. If I had actually paid for 1st class I would have been livid."
Cons: "It didn't happen"
Cons: "Didn't happen"
Pros: "An agent found me a window seat for the Chicago-Barcelona leg of the trip with extra leg room. That was amazing. Also, the lost luggage assistant for American Airlines was super helpful and nice. Also, the 787 (I think that was the Chicago-Barcelona craft) was a very enjoyable airplane. It was super smooth. It had high tech windows that adjusted the amount or type of light that could filter through the windows depending on the settings."
Cons: "When I arrived in Barcelona my Bag went missing. It showed up an two hours after my flight landed."
Pros: "Everything. I had no problems at all when coming to Barcelona last week!!"
Pros: "The TVs/back of the chairs were great because they could shut off completely so there was no screen glare when you want to sleep, the headphone jack worked with good sound quality, and there was a decent movie selection. Staff was courteous and the food was fine."
Cons: "This flight itself was great overall. No complaints. The only thing I didn't like was that I'd wanted to book a return direct flight on American Airlines as well, but the price skyrocketed from a few hundred to over $2200, which is just outrageous, so I booked TAP Portugal instead. My friend paid under $600 round trip and it boggles the mind that the same flights shot up to over $2k... It's not realistic to expect customers to stay loyal to an airline that prices them out."
Pros: "Crew was very courteous."
Cons: "Delayed departure."
Cons: "Delayed 1 hour because crew announced there was a discrepancy between # passengers boarding central records. Flight crew didn't do anything to comfort passengers during this. Captain made one announcement about turbulence once at the beginning but nothing else for 1/2 hour or longer long turbulence period. Crew took away tray without asking. Ran out of water. Doors did not open for quite awhile after docking but crew said nothing. Seats so small one had to keep elbows glued to body to eat without touching neighbors. Felt like cattle being driven to slaughter. Min"
Pros: "Crew was helpful and provided sufficient food and drinks. Plane was late."
Cons: "The plane was late. Took a long time to turn over and the seats were not very comfortable. This was a flight operated by American Airlines"
Pros: "Very helpful and friendly crew, that is hard to come by these days. Movie choices were great."
Cons: "I have this problem with most flights, on-boarding is a mess people just herd around when it’s not their group."
Cons: "We were 3 hours lake due to a mechanical problem. We missed our connection in Barcelona. We received no support from United. Left on our own in a foreign country and had to scramble to rebook ourselves at considerable extra expense. Totally unacceptable!"
Cons: "I thought that this flight was booked through Luftansa, at least that is what the ticket said. After waiting in line at the Lufthansa desk, I was told that the flight was actually through United, so I had to go and wait in line at an even longer United desk. Then, United charged me $60 for my bag!!"
Pros: "Ronald our flight attendant made our first flight experience to Europe great. He was amazing."
Cons: "I would not change anything."
Cons: "The 5+ hour delay was simply horrible"
Pros: "I was able to sleep for 2 hours of this 3 hour flight. But that was due more to my extreme exhaustion than any comfort the plane provided."
Cons: "The Flight attendant was rude and abrupt."
Pros: "It was fine. It was a short flight, so I didn't get food, or use any of the entertainment or anything like that. It was a little cramped though, but, like I said it was a short flight, so that was fine."
Cons: "I'm not sure the stewardess is really a morning person. She wasn't rude or anything, but she wasn't nice either. :)"
Pros: "The food was OK."
Cons: "I have been flying all over the world on many different airlines. This was my first international flight on United. The 777 we were on had NO inflight intertainment system! The HVAC system switched from to Hot to to Cold and was mostly Freezing. The reading light controls were cross wired from different seats and aimed all wrong. The Flight attendants were mostly old and grumpy."
Pros: "Early arrival after on time departure"
Cons: "No complaints"
Pros: "Flight was pleasunt overall and sits were comfortable, flight crue was pleasurable and polite, I enjoyed the flight"
Cons: "Food was really bad, it was not cooked all way through and chicken dish didn’t have any chicken but only mush as well as rice was not cocked. For united airlines, the food should be much better"
Pros: "First off I’m a Diabetic and some of my diabetic medication and or supplies are with me and some in my LOST checked luggage. I currently say lost because it Day 3 in Ibiza and the luggage never left Newark with my flight originally and is supposedly in Barcelona while I’m here. Called everyday for updates on my bag and they give you very little useful info. Oh and the 7:45 departure last Thursday didn’t leave until 2:30am, then they kicked us out of our economy plus seats picked for comfort and tossed us in middle aisle seats some place else which were ridiculously uncomfortable. There’s no entertainment except in first class and this is a 777 huge jet. Filing a claim, sending a letter to their ceo, a letter to he DOT, and grabbing a good lawyer friend for counsel on this because it’s a disaster. I had to buy everything I needed which isn’t enough and I’m also running out of diabetic supplies since the rest I’d my lost / delayed luggage. So delayed flight by 6hrs, kicked out of original seats, lost and delayed luggage, airlines seems to refuse to send it to my hotel through other carriers, 3days and no luggage and wondering if they are going to send it to Ibiza while I’m heading back to Barcelona today. No one calls me or emails or updates me on any status changes of where my bag is and what’s going on. Their customer service sucks and it’s some guy or girl in another country who gives no fks about your situation. I will never fly with United again"
Cons: "Everything see above"
Pros: "Very enthusiastic friendly and responsive crew"
Cons: "Luggage zipper on a new suitcase was broken. No entertainment and food just ok"
Pros: "Flight attendants were very nice"
Cons: "Not much legroom in economy"
Cons: "We booked Lufthansa and paid more for our ticket to have this airline. We ended up on a united flight which we did not want. They have no TVs and tiny seats which is absolutely ridiculous considering it’s international travel. If we book one airline we expect to get the airline we paid for."
Pros: "The crew was wonderful and tried to help me!"
Cons: "My seat was changed 24 hours before the flight inexplicably from an aisle seat to a center seat which is problematic for me. I will most likely not book through Kayak or Lufthansa again on a United codeshare because of this experience."
Pros: "Good communication from the Captain throughout the delay"
Pros: "at check in - check baggage was quickly serviced"
Pros: "Can’t think of a thing on this flight."
Cons: "Delay after delay. Took way too long for de-icing. The storage compartmemt door got stuck and I could not get my bag out. The flight attendant blamed the issue on my bag. She claimed it was too big. It was not. I have carried the bag on several flights with similar planes, the gate agent slowed it on the plane as many have, and I had no issue opening and closing other compartment as I tried a couple after maintenance retrieved my bag."
Pros: "Crew was very attentive and kind. Plane was clean and comfortable."
Cons: "Food was not good."
Pros: "Even with a nearly hour delay to switch planes, the captain and crew were very good at keeping people informed of the situation. The plane we were supposed to be on was having mechanical issues and rather than waiting until we were boarded and sitting on the plane until the issues were resolved (which coincidentally happened on my earlier flight for 1.5 hrs) the stopped boarding, which made a bad situation a little less crummy."
Cons: "Being delayed an hour for an red-eye flight sucks no matter what the circumstances, but better safe than sorry"
Pros: "Speed of flight"
Pros: "We arrived in one piece"
Cons: "I've flown 2.5 MM miles over the past 2 decades and United service has deteriorated. Pilot made up some time so arrived 1 hr late then waited another hour for our baggage."
Pros: "I always like the multiple entertainment options with the seat back screens. The dinner meal was much better than I expect in coach."
Pros: "Everthing, except the typical cramped quarters."
Cons: "The cramped seating"
Cons: "Near 5 hour delay at departure airport with very poor communication."
Cons: "Over an hr late departing :-("
Pros: "On time."
Cons: "Chicago airport gate is so far away from other united flights I can't believe they don't provide a shuttle to it."
Pros: "Great experience. Good service"
Pros: "I went a different route back to Denver I drove in a vehicle do the circumstances of a friend moving back to Colorado from Michigan. So I called ahead of time and let United Airlines know to go ahead and give my seat to anybody"
Cons: "My fiancé and I packed a suitcase together and it was 3lbs over the 50lb limit. They refused to let it slide and when we asked how much it would be if we left it they said it would cost us $100 for an oversized bag. We already paid the $25 so it makes no sense for it to cost $100 more. They were completely unreasonable and not helpful. Not to mention the flight was an hour late. Our flight on the way out was completely cancelled all together and no one bothered to tell either of us. Then they rerouted us on completely different flights! We had to basically throw a fit to get on the same flight, which ended up being 8 hours AFTER our original flight was supposed to leave. The entire experience was a disaster and I will never fly united again."
Pros: "United brought back the snack pack."
Cons: "No leg room for a 5'2 girl. seats are highly uncomfortable. The catering team didn't stock the right plane so we had no food and had to wait on bottled water."
Pros: "I liked being so welcomed even though I am scared of flights."
Cons: "Had flight delays and then had to get off plane because of maintenance. Ok I get it . No one wants to stay on a broken plane. But staff was just as aggrevated as the customers. I chose to reschedule for next day due to massive delays today. But compensation was even brought up. Not even points??? Ugh"
Pros: "The movies, the seats wre confortables."
Cons: "Too long to boarding, very desorganized, my seats were wringful assugned took it to long to reassign the correct seats numbers, the flight was one hour delayed, the food too expensive."
Cons: "it got cancelled and di not have"
Pros: "The plane was big and they made sure to keep you hydrated."
Cons: "Most of the airline staff were unbelievably rude. They wouldn't let me 91 year old grandfather get up to stretch at ask during the flight. They also told me to stay out of the way and sit down during a medical emergency when I got up because they needed a doctor."
Pros: "I usually fly spirit"
Cons: "PA system delayed the flight to cancellation. Waited all day until they said we should consider switching our flights. Missed our connector. Had to red eye in to an entirely different location and drive straight to work because the mess. Awful."
Cons: "Taxied on the tarmac in Chicago for almost as long as we were in the air from South Bend. Arrived too early and there was no gate. By the time we finally deplaned, my next flight was already boarding."
Pros: "Fast. On time. Great service"
Pros: "You can't have a 3 hour flight and. It serve dinner. Yes flight began at 8pm and lasted until 11:15pm. But most all Of us first class passengers came from connecting flights. My husbands and mine was another 2 hour flight with no food. Total missed opportunity on uniteds part."
Cons: "You can't have a 3 hour flight and. It serve dinner. Yes flight began at 8pm and lasted until 11:15pm. But most all Of us first class passengers came from connecting flights. My husbands and mine was another 2 hour flight with no food. Total missed opportunity on uniteds part."
Cons: "Delayed, uncomfortable seats, bad landing"
Pros: "On boarding was smooth and fast. There was plenty of space for everyone's luggage. The flight arrived to final destination on time. Unloading was quick as well. Thanks United."
Cons: "Everything was great."
Pros: "On time and easy"
Pros: "No connection anywhere, efficient direct flight, on time, and comfortable"
Cons: "There wasn't anything that I didn't like"
Pros: "Seat too tight couldn't move at all"
Cons: "Seat too tight couldn't move at all"
Cons: "Poor food quality, mechanical issues caused delays, gate change."
Pros: "it was on time"
Cons: "it would be nice to have free WiFi"
Airlines flying from South Bend to Barcelona have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights