The entertainment box wasn’t working. The food was mediocre. The fruit was warm. The tiny salad was good. The champagne wasn’t cold. I really expected more from First Class.
Pros: "It was comfortable"
Cons: "Everything was good"
Pros: "Boarding was ok"
Cons: "No entertainment screen and no free wifi. They let you sign in to their entertainment on the phone, but first of all the screen is small and it drains the battery of the phone and not comfortable. It would be great to have screens in all airplanes. Also, they give a pretzel and a bottle water, no other snacks and soft drinks are available."
Cons: "Old planes, disinterested crew, full flight"
Pros: "The crew was awesome"
Cons: "Every time I fly out of Scranton I’m delayed horribly this time it was so bad I’m stuck in a hotel for the night."
Cons: "Smooth and enjoyable trip unlike the second leg to Aspen"
Pros: "Boarding was fast and efficient"
Cons: "The crew in first class was indifferent at best. They seemed to hate life and their customers alike. Not what you expect when you pay extra for first class."
Pros: "crew was nice"
Cons: "seat comfort was not good Seats are too crowded and not comfortable for those that are curvier."
Pros: "Crew was fabulous."
Cons: "Rerouted which made us late"
Pros: "Crew was very pleasant and quick with service."
Cons: "There was no in-flight entertainment! This is ridiculous for an overnight, international flight."
Pros: "The crew was awesome"
Cons: "The flight was delayed 3 times before we even boarded. Then we sat in the plane for an hour."
Cons: "the entertainment on the app didn’t work. and there was no seat back tv things. there was a movie playing in the aisle of the airplane. there was no way to charge any devices while our domestic flight had the tvs on the back of the seats and international plugs for every seat"
Pros: "Was comfortable"
Cons: "It was very turbulent and we could not be served anything. But still a good flight."
Pros: "Comfortable, friendly and ON-TIME!!!"
Pros: "The flagship first seats in American Airlines are among the best in class given that I only flew from Miami to JFK. Fully flat beds and ample room."
Cons: "Very limited food options."
Cons: "3 hours late and I had to pay for my 1 checked bag. The price of the ticket does not include 1 checked bag??!! Seriously price gauging if ever. The airline industry as a whole is ridiculous and NOT user friendly."
Pros: "Short flight"
Cons: "Delayed for some unknown reason"
Cons: "Our honeymoon started off with American airlines delaying us by 3 hours in Miami causing us to miss our flight to Iceland and now we are stuck in Dallas paying out of pocket for everything because American does not reimburse anything. Just brutal."
Cons: "Gluten free meal not provided as requested. Entertainment totally lacking."
Pros: "Direct flight. Larger drink serving."
Cons: "Our seat row didn’t recline. Row in front of emergency exit."
Cons: "Terrible rough landing for no reason"
Pros: "Worst airline food in years."
Cons: "Food was bad on all 4 legs of trip"
Pros: "The crew was friendly and efficient, the pilot kept the passengers informed about the delays and updated gate info, etc. well. The seats and interior were cleaner and in better shape than I remember from the last time I flew American."
Cons: "The flight was delayed waiting for crew. The pilots arrived, then a couple of stewards and finally the last steward. Then had to de-ice and wait in line for takeoff. Made my connecting flight with 6 minutes to spare. Never received beverage service. Took 20 minutes to do the first 6 rows and then was discontinued because of turbulence."
Cons: "The fact that the flight was cancelled and I was unable to reschedule from this airport, resulting in an increased price of almost $1,000."
Cons: "Flight was delayed and was too late to make connection. Had to rebook and now getting home much later than anticipated"
Pros: "The flight left on time, there wasn't a lot of fuss about overhead space and we arrived early."
Cons: "They didn't offer any snacks...no pretzels or cookies."
Cons: "short flight herded like cattle. not much about it"
Pros: "They were awesome, continued to stop and ask if we needed anything. Refilled my wine without me asking when it was 1/2 full and I was watching a move. Great experience on their 767"
Pros: "I found this flight to be very efficient and the crew very professional and friendly. After a previous 15 hour flight I was very tired and this flight was a welcome ending to my journey."
Pros: "Friendly crew"
Cons: "Zero Entertainment. Flight delayed around 30 minutes, which gave me a heartburn as we had to catch the next flight. No priority plus lounge near this gate in Toronto"
Cons: "The worst flight attendant I have ever seen."
Pros: "we have a very old plane from rome to chicago no entertainent"
Cons: "it was a 10 hours fly in a old plane without any charger for computers and tablets,no individual tvs"
Pros: "Fast boarding."
Cons: "Slow on return of gate checked bags. A little late in getting off the ground."
Pros: "Movies and food"
Cons: "I went and picked up my luggage in Dallas and an AA rep ensured me my luggage was going to El Paso in my flight ... Not true"
Pros: "Great service and Manchester is way better than flying to Boston"
Cons: "Your rating app doesn't have a N/A option"
Pros: "Surprisingly the seats were not cramped as on other airplanesI have benn on"
Cons: "I wished there was no delay in Miami each way. Miami to Washington an overcrowded runway caused the delay"
Cons: "Without any explanation...American Airlines cancelled my reservation! I needed to be sent back to poor quality hotel for a night and take a different flight out the next morning. American Airlines was supposed to provide transportation back and forth from the hotel however a car never showed up at the hotel to pick us up and I needed to get my own taxi at the last minute (American did however reimburse me for the taxi fare at the airport). I never received an explanation as to why my reservation was cancelled and was never offered any type of compensation for such a major inconvenience. They dd ultimately waive my 25 bag fee but it wasn't very easy to even get that from them. I felt that they should have been more empathetic towards my inconvenience and offered me any type of compensation to make up for such a horrible experience. When I asked about possibly being upgraded to first class they told me absolutely not! A little graciousness can go a long way, American Airlines showed that they could not care less about my inconvenience (other than Rodrigo at the counter the next morning who actually showed he was truly sorry for the situation and at least ended up moving me to a row with more legroom). Other than this, I was extremely disappointed with this experience and how it was handled."
Pros: "Crew professional and pleasant"
Cons: "Food not applicable"
Pros: "Everything was fine. Attendants very good."
Cons: "Everything fine."
Cons: "Purchased tickets for three of us weeks in advance. Purchased seat upgrades for all three of us for all four legs of our flight. Flight delayed for two hours. When boarding, one pass failed scan. They immediately printed another without comment. While in line to board my friend noticed they changed her seat from 4D to 36F. We returned to complain. They said that seat or middle seat in row 29is only choice. I said we paid for upgrade. They said to ask for a refund at LAX when landing at midnight. Asked passenger in 4D when he got his seat assignment - SAME DAY as flight, paid nothing for upgrade. I signed up for frequent flier program two weeks ago. Will be cancelling when card is received."
Pros: "It was nice to be on a plane where we could sit with just the two of us.I was finally able to sleep on the long segment with the aid of sleeping aids."
Cons: "The crew seemed like they didn't really care about the passengers. I even heard one comment,"Last call must have been made looking at the amount of wine thats been used." It was not very professional."
Pros: "Great team of flight crew members but boy it will be a long time before I want to travel through London Heathrow again."
Pros: "The professionalism of the crew."
Cons: "The flight left late and they did not explain why their was a delay. The landing was not smooth. It was a rough landing."