Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Cons: "Overstuffed storage bins. Absolutely chaotic and abysmal boarding process"
Pros: "The landing was perfect, in spite of snowy, icy weather"
Cons: "To be on time, delayed one hour"
Pros: "The crew was very patient to get all the passengers' needs from gate-to-gate. The flight was very smooth, landing to takeoff, and arrived on-time!"
Pros: "The entertainment was great and the crew was very friendly"
Cons: "The seat I got wasn’t that good"
Pros: "Legroom and entertainment (using own tablet) both very good."
Pros: "Excellent flight attendants. Comfort was great. Nothing really was bad about the flight."
Cons: "Nothing I can think of...."
Pros: "Pleasant crew"
Cons: "For a 5hours flight meals should be served onboard"
Pros: "Seats comfy, crew excellent"
Pros: "Flight was early and bags came out before scheduled arrival"
Cons: "Plane smelled of sewage"
Pros: "Crew not attentive unless you were in club class"
Cons: "Didn’t really expect much it was okay"
Pros: "Direct from Orlando to London!"
Cons: "Coming home to the cold"
Cons: "The non-ability to change seats to unoccupied seats with early check-in, without paying a $35USD upcharge! Plus the cost of checking a bag at $30. Ridiculous."
Pros: "Super fast. All on time."
Cons: "I didn't like in a middle seat and being told that in order to move to an aisle seat I would have to pay $13.50. Normally with Westjet it was always free to change seats at Check in. It's frustrating when things change and you only find out at the time of check in rather than at time of booking."
Pros: "So now we check in on line. Check in at Terminal 2 Then at the gate the West Jet staff do repeats calls asking for people to check in. The shuttle from Terminal 2 to 3 seems unnecessary, especially with the set of stairs to bus shuttle. A bit dangerous to line up on stairs especially for the elderly managing bags etc. Lower price on checked bags and you will not have to do repeated call out for volunteers."
Pros: "Overall flight was fine"
Cons: "Flight was delayed and we therefore missed the last UP Express train and had to take a taxi. Disappointing."
Pros: "As always, great service and flight"
Cons: "Nothing to complain about"
Cons: "Stewardesses were very unfriendly. Biscuit and water? Your pulling out of sudbury but we as paying customers still deserve to be treated better. Plane was clean and flight on time."
Pros: "There was adequate leg room on the plane."
Cons: "I couldn’t print my boarding pass ahead of time as the West Jet Website was down."
Cons: "Flight was delayed 6 hours"
Pros: "Crew was kind and friendly. Good leg room."
Cons: "Flight was delayed by two hours. There was a change in gates and aircraft. The gate was too small for the amount of people boarding. Families were separated due to the change of aircraft. Few updates of the situation while waiting."
Pros: "very nice."
Cons: "They tried for force us to pay for a different ticket because we had gotten a cheap initial ticket!"
Pros: "The crew on the ground and in the air were great. So helpful and upbeat. Every attempt was made to ensure our comfort and safety."
Cons: "I was in a window seat next to a small child and her mother. They were both lovely, but I couldn't move for the bulk of the trip because they slept most of the way. Not the fault of the airline of course, but if there was a bit more leg room, it would have been a less claustrophobic trip. I used to fly a lot back in the 70s and early 80s and I don't remember ever being so uncomfortable. I have another trip flying back home at the end of the week, and, quite frankly I'm dreading it. Also, it was impossible to hear the captain's address, the on-board instructions, or various other announcements, in the airport and on the plane. Especially on the plane; the speakers were far too quiet to hear anything the captain said other than it was a nice day."
Pros: "Plane, stewardesses on the plane"
Cons: "Where to start. Booked a higher priced ticket as layover was minimal. Westjet later emails, saying layover is now 7 hours?!?! We booked a connector with air canada with only a 2hr layover. We decided to keep the checked bags on the Westjet later connector to be less hassle. Westjet agents at airport did not mention that you cannot do that. So it wasn’t until we arrived at the layover point, we were told we had to pull the bags and re-check them in with Air Canada, go through the whole rigamarile of checkin, baggage check, and security. Not something you want to deal with when you are at the tail end of a red-eye flight. So thumbs down. In Westjet’s defense, they did give me a 200 dollar credit toward a future flight when I kicked up a fuss about the change to a 7-hour layover."
Pros: "The flight attendants are awesome! We were traveling with our 6 month old daughter, and the flight attendants went out of their way to make sure we had a personal safety demo for our daughter, and made sure we had everything we needed. They even held her while I went to the bathroom! Amazing customer service!!"
Cons: "No entertainment-but I think this is being phased out of most planes now."
Cons: "I accidentally seem to have picked a middle seat instead of the window"
Pros: "crew was exceptional"
Cons: "I don’t understand the west jet app to access entertainment. How can you use your phone if it’s on airplane mode?"
Pros: "All good,a little delay in my transfer as a result of original plane engine problem ,however they rectified that in a reasonable time frame. I will fly with you again no problem."
Pros: "Friendly crew"
Cons: "Delay ...!"
Pros: "The destination is great"
Cons: "I missed my tee off time as we ended up being late and I could not get to my resort and then to course"
Pros: "The flight attendance are always so humble and helpful"
Cons: "ONE WAY TICKET Vancouver TO Tel Aviv was about $560 c.d -all- included. Went well 3 flights well. Ticket back from Tell Aviv took 4 flights , around $900cd . had to pick-up the suitcase each airport.., and pay for the suit case separately.."
Pros: "Crew was awesome."
Cons: "Really warm in the cabin."
Pros: "It was nice staff r very friendly"
Cons: "West Jet connectivity would not work for my phone or ipad. There weren't able to fix the service."
Pros: "The seats were comfortable and Flight attendants were very kind."
Pros: "The crew was friendly and funny."
Cons: "The Westjet staff at the Sudbury airport was not exactly friendly. My flight was departing at 6am, and they ask to be there 45 mins before which would have been at 5:15am, I got there at 5:20am and the gate was closed. At 5:25am an employee came to check me in but still advised me to be 45 mins in advance next time. I was only 5 mins late and they weren't even at the gate on my arrival. The security at the airport was rude."
Pros: "The breezy, confident preflight announcements of the crew, including (from the Captain) "We are flying into Kelowna today, where the weather is always awesome even though it is a bit overcast and 5 degrees C..." and from the flight attendant on landing, "We have arrived in Kelowna. If you live here--Lucky You! You are almost home! And if you don't live here, welcome to the Okanagan! We hope you enjoy your stay." I was only disappointed that the sentence including 'lucky you' was not included in the French translation. C'est d'hommage..."
Pros: "Great experience...."
Cons: "There were wait times...too long"
Pros: "the connection time in Calgary was short, so overall the trip was verily quick. Generally, the flight was good, clean plane, good services."
Cons: "There was no food for sale on a 4 hour flight from Hamilton to Calgary the flight left at 6:30 a.m., meaning that one had to be at the airport by 5:30 a.m., and for me leave where I was staying an hour before that. It was a connecting flight in Calgary with almost no time in the airport so I didn't get to eat until I arrived in Nanaimo at 1:15 p.m., Ontario time. for health reasons - I'm diabetic, I wish I had known that no "real" food was available. I got a snack which I read had 50 calories, and I got a juice which I normally won't drink to maintain blood sugar levels."
Pros: "Excellent customer service. On time flight."
Cons: "Bathroom was filthy but that's a reflection on the patrons not West jet."
Pros: "Nothing specific"
Cons: "20 Minutes delays for take off and coming late at yUL was a nightmare"
Pros: "This was my first time flying Plus and I don't think I can ever go back. Worth every penny."
Pros: "No Comments."
Cons: "The Female Stewardesses either conveniently did not see me sitting in the middle row seats, or perhaps had other alternative means. I felt totally and absolutely ignored, particularly when Meals and Beverages were being served."
Pros: "food was good"
Cons: "Delays in connection flight, arrival gate and departure are far away and no help from airlines."
Pros: "The crew and staff were great on the plane. Could use more staff at the checked bags area but overall good experience"
Cons: "More agents at the check in desk"
Pros: "Stayed patient with the large, young group aboard. Didn't let that stress bleed over to other passengers"
Pros: "Nothing. Lame service."
Cons: "Delays and no compensations"
Pros: "Crew excellent!"
Cons: "The flight was crowded!"
Cons: "I almost lost my coincidence with the other flight"
Pros: "Flight attendant Odette was exceptionally professional and pleasant, moreso than any other AA crew in recent memory."
Cons: "It took a long time before we received an explanation of why we were delayed in takeoff and during that time the smell of jet fuel filled the cabin."
Pros: "Before boarding, which was late, the crew called me to the podium twice to ask me to give up my aisle seat which I had pre-booked, each time losing me my seat in the crowded waiting area. The flight arrived in SFO two hours late."
Cons: "The flight could have been on time and the boarding crew could have been considerate."
Cons: "No snacks or drinks provided on any of my flights on American this weekend. 2 of them were real short so that makes sense but other 2 were long enough to have this but stopped before my row. We were Delayed, which is understandable, but not sure why we couldn't board and wait for crew to come on to speed up process rather than waiting for crew to arrive to even begin boarding process. I assume it's a safety thing but seems like there could be a better way to handle this and speed up process to make sure people aren't missing connecting flights."
Pros: "Boarding very well done."
Cons: "One of the crew was unhappy."
Pros: "Yes! The crew was amazing! The seat was perfect!"
Cons: "It was very cold on the plane."
Pros: "On time"
Pros: "I liked absolutely nothing about my flight to Richmond."
Cons: "AA provided me NO assistance when my flight was cancelled and I had to make arrangements on my own, which caused me to incur in extra expending."
Pros: "Crew was very good."
Cons: "Seat 2L Rocked back-and-forth every time person in seat 1L moved. This was a day flight from Chicago to London so I wasn’t sleeping. I could see if you were sleeping and had to deal with all the seat movement it would not be ideal."
Cons: "Wifi didn’t work."
Cons: "The seating was not good middle seat I like windows"
Cons: "Have coach passengers prepay for meals"
Pros: "That I arrived on time"
Cons: "Without any kind of entertainment, Some soft music will be better than the aircraft noise.."
Pros: "Lots of leg room for such a small plane."
Cons: "AA did not update the flight status. My inbound flight was delayed due to weather but AA kept reporting the connecting flight as on time. I ended up making the connection with time to spare. If AA had reported the delayed departure I would have stopped for food. My bag did not make the connection."
Pros: "The boarding experience was quite smooth. The flight itsekf was very good. I must commend the piolots for doing a wonderful job."
Cons: "I didn't like the fact that I paid for extra leg room and had to board with Group 7. I think that was ridiculous. I was unable to connect to gogo in-flight internet network. It was the second flight in which it was not available."
Pros: "Everything was very smooth and pleasant overall."
Pros: "Flight crew was great. The plane was half full, so the attendants allowed us to move."
Cons: "Terrible landing in Charlotte. The plane was rattling and had an annoying whistle."
Pros: "I really like that they free inflight WiFi and entertainment. The seats are little more comfortable than other airlines. The service was great too."
Pros: "Boarding was speedy and we left on time"
Cons: "Seats are uncomfortable and mine didn’t recline. No gluten free meals. Minimal inflight entertainment and they didn’t tell us to download the app until we were pulling away from gate. Cell service was bad and it didn’t download."
Pros: "The crew was accommodating"
Cons: "The crew was pleasant. No water served due to turbulence"
Pros: "No major delays. Boarding and exiting was smooth. Got assigned a window seat near front"
Cons: "Small delay of 25 minutes"
Cons: "Was not compensated for arranging trans from Albuquerque to Santa Fe! Refused delivery of bag Santa Fe address!"
Pros: "Staff at SAN was good helpful. Check in was seemless."
Cons: "Wishing that they would serve something to drink — even if I would have to pay for it. Flight attendant gave me wrong directions and I left for another terminal while my carry on luggage (which had to be checked) was still at the gate. I had to wait until it arrived at baggage claim."
Pros: "Great boarding, crew and seating space"
Cons: "Bathroom line for some reason was always long. Entertainment via wifi was just ok. Older movies only. New movies on the tiny screens that come down every 4 rows or so."
Pros: "crew was great, plane seemed newer and clean. individual screens worked better than others I've used in flights."
Cons: "newer touch screens were great except viewing angle couldn't be adjusted. standard food was horrible, esp for an international flight; not sure if specialty diets have better meals. kid movies were dubbed into many language options but Chinese was not one for ANY kid films. bathrooms with the same crappy mini sinks that you can't really wash your hands in, esp if someone pukes in it. they should all learn from Japan's ANA airliners with the motion sensor sinks with faucets raised up high enough for you to wash your hands without touching the gross basin."
Pros: "I flew economy. We left the gate on time, the seat was comfortable, entertainment was varied, flight attendants that I came in contact with were professional and pleasant, food was hot and very good, pilots got me where I wanted to go, and that little container of ice cream - oh I love it! The plane was not completely full, which made the seating more comfortable than it would have been if the plane was full."
Cons: "I was ushered into what became a very slow line to board. The employee at the end of my line had to deal with a few problems so I ended up boarding close to the end, behind those with higher group boarding numbers than I. Having a single line up to the two boarding employees, would avoid that, albeit make a longer line to begin with."
Cons: "The seats are very small the man next to me took up a quarter of my seat. I am not a bigger woman if a passenger is that large they should make them pay for two seats."
Cons: "air conditioning did not work well. heat was coming into the plane from the windows."
Cons: "Very inefficient that all bags had to be checked on the jet way and then picked up on the jet way. The picking up on the jet way turned into a cluster F."
Pros: "Very little legroom for a 5 hour flight."
Cons: "We had too little time to switch flights. We were stressed and had to run a lot in order to make it to required connecting flight"
Pros: "Nice aircraft,"
Cons: "let down by unattentive staff and felt more like a budget airline with the fact that you have to pay for meals"
Cons: "Entertainment. None. Horrible movies on common shared screen. Really sucks on long flights. Would not fly American again until they update enetertainment."
Pros: "Very simple process. Easiest trip ever. Baggage was easy. Nice staff."
Pros: "Not much!"
Cons: "Didn't like being grounded in Charleston because we were on a commuter flight while our AA connections was allowed to land in Charlotte and leave without us. Did not know AA operated flights receive priority at the airports over their inferior non-AA operated "partners". Will look for alternatives to AA in the future. Flight too short for a drink! No lodging because not their fault! Okay, storm not their fault, faulty policy is!"
Pros: "Flight was on time, crew was friendly."
Cons: "No entertainment, seat was not clean."
Pros: "Great entertainment system at each seat"
Pros: "Smooth - trouble free - calm process"
Pros: "Good customer service, friendly stewards and stewardess."
Cons: "No negative actions. All positive."
Pros: "Roomy legroom and proximity to the restroom"
Cons: "There is limited recline."
Cons: "The seats even in first class were so old the springs were stabbing me in the back. No entertainment system. American Airlines is ALWAYS late. I was delayed 5 hours. Food is horrid. Rating applies to all American flights I've been on."
Pros: "the airlines did try to accommodate by giving us optional flight when our connecting flight got cancelled"
Cons: "No meal options for vegetarians for breakfast. They just gave everyone a turkey sandwich. Rude, frustated and sarcastic staff"
Pros: "That I arrived safely"
Cons: "I did not like the departure delay from 6:05 to about 9:50. Why did have to wait so long for a pilot to come, and then further wait for a flight attendant to arrive"
Pros: "Did reschedule our flight before we left which was helpful -Group 4 but at least we could get home."
Cons: "Paid for seats closer to front to get off for connecting flight. Waste of money as flight was delayed 90 minutes trying to fix the water system which the slow response maintenance crew never fixed. Ended up using Sani-wipes and had no coffee - seemed ok for a relatively short flight and half full plane. 90 minutes to make the decision to just go on resulting in many rescheduled flights."
Pros: "Short duration"
Cons: "Didnt have a seat assignment for me. Told me the flight was overbooked... paid long in advance. Disappointing, finally finally found a seat."
Cons: "The 5 hour delay"
Pros: "Flight in air"
Cons: "Take offs and landings"
Cons: "They would not move me from next to the smokey 50'year old next to me. that's fine. But they told me I couldn't tell her to bathe and quit smoking. O well. I'm not gonna hold it against them for stinky old lady"
Cons: "All passengers had to board 40 minutes earlier than departure time. The air plain door was closed 10 minutes before departure. No reason we had to board earlier. All passengers are only 15-20 people..."
Pros: "got an upgrade to Business Class but on those small flight - meh"
Cons: "The recline didn't work nor did the sound on my TV."
Pros: "Food was OK, entertainment good"
Cons: "Paid almost $500 to upgrade to Premium economy - electronic window shades were not functional and was sitting on the South side getting full sun for all the flight. Eventually tore out pages from magazine and stuck them in the window to get some shade. This is the second Air Canada flight in 2 months with electrical issues that I have experienced."
Cons: "flight was too bumpy"
Pros: "nice crew, very attentive"
Cons: "no movies, charge for food"
Pros: "The flight to Santiago was good.. everything flowed well and there were no mess ups from air canada."
Cons: "on the way home from Santiago to Toronto, Air Canada made an error and did not check my bags al the way through to my final destination and made me go back through security and customs and re check my bags.. making it so I missed my connecting flight home and lost my job! I had to work that day and the mishap completely threw mms schedule off and costed me my job."
Pros: "Crew is good, and as well as food and entertainment are good"
Cons: "The seat is small size and it may make for Asian people. Since the port of HK made the flight on the run way for a long time, that delayed arrival"
Cons: "My flight was at 6 am and I fell ill with strep throat the morning of. I had not gotten flight cancellation insurance so I had no choice but to board the flight while feeling sick. The illness got rapidly worse and before I knew it I had a fever and was nauseous and dizzy and was overall feeling terrible. For the first half of the flight I tried to sit through it, but it became too much as I was squished into a middle seat and was overheating extremely due to the fever and started to get overwhelmed and felt claustrophobic. At this point I decided that I could not wait out the rest of the flight in this middle seat so I went to talk to the flight attendants to ask to be moved to a seat with more space. Now, I had not slept at all the night before (because I had to take the bus to the airport at 2 am) and felt very overwhelmed with being so sick and so when I went to talk to the flight attendant I started to cry and told them I was feeling claustrophobic and wished to be moved to a seat with more space because I was very ill. I emphasized that I was sick and had to repeat this many times, but the flight attendants seemed to think I was having an anxiety episode even though I repeated many times that I was very sick. It took them HALF AN HOUR to find me a new seat. I spent this time standing while I felt extremely dizzy like I was going to pass out. I feel the situation was handled very poorly. Two of your flight attendants started trying to counsel me on anxiety and seemed to completely disregard the fact that I was extremely ill and that was causing me to feel claustrophobic (to put things in perspective, I spent the next 3 days unable to move from my dads couch, unable to eat anything, and had to be taken to the hospital because I could not even drink water). The illness started right before I was getting on the plane and at the time of boarding I had no idea how quickly it would get so bad. As an example of how poorly this was handled, one of the flight attendants handed me a pen and told me to "name my anxiety, and why I was feeling anxious and to write reasons that this may make me feel anxious" it was ridiculous. Here I was, about to pass out I was so dizzy and it took them half an hour to find me a new seat (I understand that the flight was very full but there were empty seats available). I kept repeating, I feel dizzy, I feel nauseous, I'm very sick, I need to sit down, please find me a seat and they spent half an hour trying to give me a therapy session on anxiety. I am extremely unhappy with this experience and feel like it was dealt with terribly by the staff on board. When a customer says I'm very ill with a fever and it's causing them to feel claustrophobic and they need to be moved to a seat with more room, the staff should not spend half an hour trying to counsel them on anxiety while the customer is standing there about to pass out. This experience made me feel like I wish to avoid traveling with Air Canada in the future."
Pros: "Seats in business."
Cons: "The food."
Cons: "Plane was cramp, no inflight refreshments offered other than beverage. No entertainment available on flight."
Cons: "Delay luggage for 6days and luggage claim takes long time."
Cons: "The plane was late and caused me to miss my connecting flight and my very important doctor's appointment."
Cons: "same as above"
Pros: "Direct flight - on time departure , arrived early"
Cons: "Grumpy crew, uncomfortable seating - tight & seating comfort poor, attendants came around once for drink & food - didn't return until end of flight"
Pros: "The crew were really great and very pleasant and helpful"
Cons: "The plane on departure was extremely cold for almost the entire flight. The in-flight entertainment system didn't work on any of my electronic devices (3 cell phones and a tablet we're all attempted but none worked)"
Cons: "Flight was more than hour delayed. When it hit the turbulence zone it was insanely scary. I know it's nobody's fault but leaves bad felling about the flight."
Cons: "As soon as I got on the plane everything was fine but this flight was also delayed by an hour and I had my relatives waiting for me. On top of that they sent my bag to Buenos Aires which was the planes next destination. My bag was eventually brought to my home. Overall the experience with Air Canada has been horrible. And I lost 2 full days because of the airlines' delayed flights."
Pros: "Good legroom and entertainment options, on time. Enjoyable overall."
Cons: "Food showed British heritage -- stodgy, boring, overcooked. The bathrooms were dirty and out of supplies after a while."
Pros: "Terrible experience with delays and cancellations and waiting times for customs. I felt like it was groundhog day. Had to leave the airport back through a massive line in customs after my flight was ultimately cancelled. They are doing work on the runways, weather, whatever. Seems some flights could leave especially those that were not Canadian airlines. This has happened on more than one occasion and the airline handles it very poorly with little communication. Will not fly AC again if I have the choice"
Pros: "On time and quick and simple"
Pros: "It was excellent"
Pros: "Pathetic delay time that was not weather related, they should have had another plane. I will not say that I will never fly Air Canada again just because departure time may leave me no choice but given a choice that suits my travel schedule it will not be them."
Pros: "Staff very pleasant."
Cons: "Entertainment options very poor considering it is a 5 hr flight. Hadn't realized that they actually made planes without a seat back screen these days! Too many people allowed to bring too much hand luggage on board. Significantly delayed the process of getting people seated. Also, anxiety levels of passengers increases when they start to realize they will have nowhere to put their luggage. Not the perfect start to any flight."
Pros: "Crew was friendly."
Cons: "Boarding is horrible. Fees for taking bags cause everyone to carry-on and with too much on board an everyone has to wait while they transfer excess bags to beneath the plane. Food is poor. seats are cramped."
Pros: "air canada quickly changed me to another flight when mine was delayed but I had to ask for that, they did not offer."
Cons: "delay was long and I wasn't offered a switch to another flight. had to ask myself for it."
Pros: "The boarding was efficient and had no trouble with baggage. Upgraded to business class and had very nice crew members serve us."
Cons: "The entertainment was on an iPad, the options for food was super limited, the seating was uncomfortable and this was all after upgrading and spending more money on the flight. Very disappointing"
Pros: "Tv options"
Cons: "I'm only 5'10" and my knees were digging into chair in front of me. Also, we had everyone boarded about ten minutes early (which is awesome) and we were told we would leave a bit early, but then sat there for about 15 minutes and departed even later due to long line for take off."
Pros: "- plane had more legroom than the usual - plane left and landed on time, an always welcome outcome for an AC flight - in flight movie selection was good"
Cons: "- plane was overbooked, and boarding took a while - staff only offered drink refreshments (ex. coke, coffee, etc) once, rather than the usual twice. The other time they just came by with water, which the flight attendant accidentally over-poured and spilled some on the middle passenger between me and the attendant. Good thing it was only water... - more turbulence than usual, but out of the control of the pilot"
Pros: "Service and comfort. Friendly and responsive staff"
Pros: "Food included, beverage and entertainment selection."
Pros: "The 767 can be a nice plane when you don't try to cram almost 300 outdated seats onto it."
Cons: "Purchasing airline tickets is about the only thing I know of where the customer is not told what he is buying. This plane had no entertainment system and the bare minimum in legroom. I expect better from Air Canada. I will not book a long flight on Rouge - or Air Canada again. I am sick of the constant disappointment."
Pros: "Aircraft had TV screens for each passengers offering a variety of free entertainment for all passengers. (Nice)."
Cons: "i am a 6'4* person and flying on any "express" aircraft is a mild form of torture. I know this is not exclusive to Air Canada but come on North America...lets get that leg room increased. ; )"
Cons: "If it's the same airline, why not wait for the 16 people that had a delayed connecting flight."
Pros: "I liked the boarding lines based on groups."
Cons: "Only was offered a small bag of mixed snacks and a drink."
Pros: "It was better then the trip to Toronto"
Pros: "The flight attendants tried their hardest to keep issue minimal."
Cons: "The second engine needed for take off had issues so the airline tried to get second engine replaced. Unfortunately the second engine also controlled the air conditioning. We waited through 3 engine replacement tries in the hot Italian summer inside a hot cabin with approximately 150 passengers. Almost an hour later, engine was replaced but damage was done. Many transfer flights had to be rescheduled for later flights. Where was the reimbursement???? Just a million thanks for our patience. Time is money"
Cons: "Food was mediocre Entertainment movies outdated"
Pros: "Let the announcements be delivered in both language successively."
Pros: "Logan checking with own security checkpoint Boston to Toronto tv great Staff professional"
Cons: "Very very bad customer service. I was flying to Rome from NYC on Friday night and my flight was cancelled. I was just notified by a text saying that there was a change in my flight. After calling customer service, I was forced to take the afternoon flight on Friday as I had to be in Rome for a wedding on Saturday. Even if I was rushed to the airport (my call with the customer service took place at 12.00 and the flight was after 2.30 hours...) and cancelled all my appointments and had to take special permission to leave from work, I was never offered any upgrades or refunds while at the same time the attitude of the rep was take the change or leave it. At the airport, I called again the customer service to understand better the cancellation policy based on their website and their response was to apply on the website and maybe I would get a little bit of money and they don't offer upgrades for these kind of situations. They indicated that it is up to gate manager to decide for upgrades, which when I tried this approach I was notified that the customer service should have flag me appropriately....I don't really care about the refund or the upgrade as at the end I was able to reach my destination on time; however, it was extremely disappointing to see a whole organization that does not take into consideration their customers time and ignore any descent customer service to them. Simply, never again."
Pros: "Crew was nice and friendly and gave free Direct TV"
Cons: "Kayak sent me an email indicating both my flights were on Air Canada but my flights to and from SFO were on United. I was unable to change my seats online with no explanation."
Pros: "Courteous flight attendants."
Cons: "Not enough leg room in Coach"
Pros: "The bilingual announcements. The movie selections."
Cons: "Most of the staff were rude and made me feel like an inconvenience any time I needed something. Due to delays leaving Heathrow and arriving in Ontario, my 2 1/2 hour layover was reduced to 30 minutes. And because I was transfering to a flight to the US, I had to sprint through 6 security checkpoints. I made it to my flight, but my bag did not. My bag was not delivered to me until 1 am the following day."
Pros: "The crew was lovely and the boarding was efficient."
Cons: "The seats have no room, most of the planes don't have entertainment systems even on transatlantic flights (or they charge for an iPad), the food is terrible (when compared to other airlines), they didn't turn on the air during boarding which made the cabin very uncomfortable. The bathrooms were also not kept clean which is a problem for flights over 9 hours."
Pros: "Everyone was super polite"
Cons: "Air Canada ROUGE to Dublin was a nightmare. Small seats. Could not hear the announcements. When I asked the staff to repeat the information, I was assured that they would. They did not. Since the flight was late on takeoff and connections were lost this was critical. Overhead latches were not checked prior to landing. One opened during landing. Only because the pilot landed gently, nothing fell on the people in the seats. Entertainment!! nothing. You need to have downloaded an app to use your electronic device or rent an Ipad. More money in their pocket."
Cons: "There is streaming provided over local wifi, but no way to charge devices so once devices are dead there is nothing you can do."
Pros: "Very smooth and easy flight. Very friendly staff."
Pros: "I liked the flight coming back. The plane was very big and there was not many seats taken so the space was more than enough. Food was good."
Cons: "The employees were great on the plane but the boarding people didn't smile and was not able to help us out adequately."
Pros: "The flight attendant was well informed and quite helpful."
Airlines flying from South Carolina to Barbados have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights