Checking bag line was super long and confusing the Immgration line was super long the airport at mbj need better management etc
Cons: "Flew first class but still had to pay for internet. We also waited 20 minute in the runway after landing"
Cons: "Enforcing covid restrictions"
Pros: "Clear announcements, nicely stated mask rem8nders, center seats open"
Pros: "Smooth onboarding. By rows. Love that! Very professional and kind staff, ground and air crew! Delta is terrific!"
Pros: "The aircraft was extremely clean. Crews were helpful and patient with passengers as they boarded and asked questions."
Pros: "The crew was amazing and the flight was fast and smooth. Seating was great"
Cons: "Nothing needs to be corrected"
Cons: "Traveled Comfort Plus. Looking really crowded in the main cabin."
Pros: "I asked at the gate to change my seat in row 30 because I was not next to my husband. The crew arranged this! Loved the leg room! Service was perfect."
Cons: "Flying first class!"
Cons: "Equipment used has seen better days. Seemed to have difficulty starting engines and aircraft had loud squealing hydraulic pump noises not typically encountered when flying the 717. A little disconcerting."
Pros: "Crew was great"
Cons: "Thermostat broke, wi fi didn’t work. Temp 60 degrees entire trip. Sucked"
Pros: "All the attention bestowed upon me"
Pros: "you were on time !!"
Cons: "space between seats !!!"
Pros: "Delta as always top notch!"
Pros: "Clean leather seats. Good screen for movies."
Cons: "Less announcements/movie interruptions"
Cons: "I had window seats on all flights and was boarded after those in middle/aisle seats 3 out of 4 times. Less legroom in the cheap seats. High whining pitch on speaker during announcements on last leg."
Cons: "Person next to me overflowed into my seat…"
Pros: "Nice people"
Cons: "Waiting at gate in KC"
Pros: "Flight attendants"
Pros: "Decent service"
Cons: "I booked with KLM (sky team) two separate return bookings on via SKY TEAM JFK > heathrow (delta) Heathrow > Amsterdam (klm) On the return leg, I couldn’t check my bag all the way through to JFK even though I stayed on SKY TEAM carriers. That should be possible, otherwise the value of staying in SKY TEAM isn’t as valuable to me."
Pros: "The flight attendants was very rude & keep harassing me about my emotional support dog, I was a real animal hater, the complaint is to long to list here, never experienced such a rude flight attendant in all my years of flying , I filed a official complaint with delta."
Cons: "No chicken sandwich."
Pros: "Short flight! Crew nice enough!"
Cons: "Boarding seemed slightly delayed"
Pros: "The service was excellent."
Pros: "On time, clean cabin, attentive and professional flight attendants, plenty of overhead storage."
Cons: "Nothing. No complaints."
Pros: "Good staff, plenty of room, comfortable flight, smooth flight"
Cons: "Some passengers behind me didn’t get snacks and drink"
Pros: "A great flight overall. Delta provided a lot of entertainment options. Flight attendants were very friendly."
Cons: "I don’t like that we had to pay for our checked bag."
Pros: "We were early, I had free Wifi, I love Delta!"
Pros: "Quick and easy boarding. The overall flight was fast so no time to get uncomfortable."
Cons: "My flight was delayed over 3 hours and I have reached out to Delta and no one has called or emailed me back."
Pros: "good price but older plans"
Cons: "please do not use plastic forks and spoons"
Pros: "Stewardesses were sympathetic but could do nothing."
Cons: "A few flurries out of Philadelphia and flight is delayed 2.5 hrs, we therefore miss our connection and all they wanted us to do was spend 2 days in airport until next flight. Finally reached a compassionate soul at customer service who got creative and routed us to BCN via ATL, Miami and Madrid."
Pros: "Nothing really"
Cons: "Flight delay further to the 30 minutes additional 20 min due to crew being not there"
Pros: "got to the plane even though the ground crews had a lot of people to get bags checked for even down to 30 min to flight departure but still got their bags onto the plane"
Cons: "massive rips in the bag"
Cons: "My flight got cancel two days in a row due to outrage power in atlanta."
Pros: "Very pleasant customer service, excellent bag delivery service."
Pros: "Quick boarding/unboarding."
Cons: "Wouldn't allow me on earlier flight, when there was room, without change fee"
Pros: "Friendliness of staff. Second flight was a newer plane - sweet!"
Cons: "For a long flight perhaps a little more in the snack department."
Pros: "I liked watching movies."
Pros: "Nice views on the east side of the flight. Caught Mt. Rainier, Mt. Adams, Lake Tahoe, Yosemite Half Dome, Edwards AFB, downtown LA Free Gogo in-flight wifi allowed Google Maps to work well, though nothing else seemed to load. In-flight magazine was well-written."
Cons: "Flight ran a bit late due to departure congestion."
Pros: "Plane and flight were ok"
Cons: "The restaurant in CHS took 15 minutes to tell me they didn't have what I'd ordered thereby denying me the chance to a real meal all day. I wish they'd put real meals back on the flights"
Pros: "All went well with every aspect of the flight."
Pros: "The staff onboard was friendly and attentive. They made every effort to make sure I had whatever I wanted. Boarding was quick and easy. The onbaord entertainment system had a large selection and I was never without something worth watching."
Cons: "The first class accommodation isn't as good as advertised. The seat is supposed to completely recline allowing you to sleep. Unfortunately if you're 6 foot or taller there isn't enough room. Other airlines like Emirates gives you more room in their business class so it's disappointing to see United 1st class is so cramped. The screens for the onboard entertainment system in first class are lower quality then those used in coach."
Pros: "Crew was attentive, kept us informed throughout, and were friendly. Landing was smooth."
Cons: "Bathroom ran out of tissues and toilet paper halfway through the flight. Alerted the crew, and they added tp. Bathrooms seem to have gotten even narrower, barely any room to move in there! Also, we had to sit on the tarmac after landing for 30 min due to gate traffic. A few minor inconveniences, but overall tolerable."
Pros: "They had some weather in atlanta. So they drove us out to the runway and then we sat for 45 minutes with the engines off waiting to leave. I guess it is nice that they want to keep you safe. After missing our connector - they did put us up in a hotel overnignt. However we still had to pay extra for taxi back, parking an extra day at the airport, and extra meals. Oh - and the extra trip to detroit..."
Cons: "So after waiting 45 minutes on the tarmac - we left and headed to Atlanta. There we landed and waited because they had no gate for us. Then we finally got off the pane and ran to our connector which left without us. We were told they don't hold the plane for less than ten people. So the four of us don't matter. We sat and sat waiting...and then lost another day due to travel."
Cons: "The flight attendant looked like she was mad throughout the whole flight"
Cons: "Seats were a little tight"
Cons: "They tend to be very sensationalist with the people sitting on the exit road. It would be nice to have some food for the people that are vegetarian, something; just don’t ignore them and continue walking. This happened in both flights. Not even chips. Nothing."
Pros: "Crew was very nice and helpful. No complaints or issues."
Cons: "The only thing I didn’t like was the Panama City airport. Nothing wrong with the airliner."
Cons: "Boarding process for Copa 808 from Panama City to JFK on 8/25/2019 was mob-like. Attitude of security personnel was unhelpful/resentful when trying to use Star Alliance Gold Lane (Have Premier Platinum on United). My wife got “selected” for special security screening. Almost missed flight."
Pros: "I like everything, the flight was very relaxed, the breakfast good and a beer in the end of the flight was perfect."
Pros: "On time, the service"
Pros: "Crew was attentive and efficient"
Cons: "I was very satisfied"
Cons: "Very unpleasant check-in as I was charged for second bag. In one paragraf it says one bag allowed from Northamerica to Caribean. In next paragraf it says two bags allowed on all flights to and from Panama. NOT ACCEPTABLE"
Pros: "Time correctly"
Cons: "No comments"
Pros: "Food was great, crew was great."
Cons: "This flight did not have the screens for each seat, leaving no choice to choose what to watch or to see flight info."
Pros: "Tve food os good"
Cons: "The fly EXCELENT"
Cons: "Panama no tiene free wi-fi"
Pros: "I liked that we left on time."
Cons: "I didn't like not having blankets on a redeye."
Pros: "Staff was friendly and accommodating"
Cons: "Uncomfortable seat"
Pros: "The crew were kind and meals were served accordingly!"
Cons: "Some of the people on the plane were too much for me, but the staff were on it without me needing to complain."
Cons: "My parents fly from IAH to MIA, in Houston was lightning pretty bad. They was landing more then 1+ late. Copa airlines do not approved them for another flight to get home. They need to purchase another tickets $300 per person"
Pros: "Everything but the bathroom."
Cons: "The bathroom situation. Long line to use the bathroom and they will not let you used the one in first class."
Pros: "2 free bags, free food d, free booze"
Pros: "Nothing, maybe except for the price (which was a little cheaper than most other airlines flying to my destination)."
Cons: "The planes were very small, especially for a 7 hour flight. The seats were tiny and uncomfortable. They claimed that we didn't order vegetarian meals (even though we did), but maybe it was for the best - the food was awful and there was enough. Thank God I brought trail mix with me, otherwise I would have starved. The airport in Panama City is AWFUL, HORRIBLE, the absolute WORST. Avoid that airport like the plague, if you can."
Pros: "Overall the service was very smooth, enjoyable flight"
Cons: "The space for waiting for boarding at Panama airport is tight but i believe they are in the process of building a new terminal"
Pros: "Free food and drink"
Pros: "The people were friendly and professional. Everything was as expected. The ticket cost was about 200.00 more dollars than the other discount carriers but they did not include any baggage. When I compared apples to apples and looked at the 2 bags I wanted to check the price was within 20 dollars ant the Copa flight was at a better time. The Copa flights had food service and the meal was good, chicken and pasta. Would it have been worth 10.00 at the airport? Yes it would have been. 1 meal each way would more than make up the difference. All in all the flight worked out to be at a better time with friendlier service and an equal or better value for my total cost. The flights were on time. Nicely done."
Pros: "I was treated very well, and respectful in my needs. It was simple but nice."
Cons: "I don't remember nothing that make me be uncomfortable. I pay for economic class, then I got that."
Cons: "After reporting that things were stolen...Copa deny my claimed."
Pros: "The crew and staff were wonderful and professional"
Pros: "Nothing. Even when it's the cheapest flight, th insignificant price difference vs. other airlines doesn't compensate the awful experience"
Cons: "The treatment of the crew was unrespectul. The food is extremely bad. The airplane and seats were uncomfortable."
Cons: "persons from Copa at boarding time, lost....!"
Pros: "Free on board Entertainment"
Pros: "flights were fairly on time"
Cons: "No vegetarian food options"
Pros: "It was my first time with copa airlines. Excellent experience and impressed with the services that they provide, including lunch, dinner and even breakfast. So surprised when I was provided option to select breakfast from the 2 (omllet or pancake) on just 1 hour and 20 minutes flight from Panama City to Costa Rica."
Pros: "Friendly cabin crew"
Cons: "Small airplane with no updated entertainment system"
Pros: "No delays on departure. Smooth boarding process"
Cons: "Limited dinner and no breakfast"
Cons: "Purchased a window seat, confirmed over the phone, then arrived to the airport and was moved to a middle seat for a 6.5 hour flight. You try to talk to the crew but they really do not care. Choose any other airline but this one"
Pros: "Courteous staff, everything was on time, and the free meal and drinks (including alcohol) is a refreshing throwback to the old days."
Pros: "Excellent service"
Pros: "Everything was excellent. I would take Copa Airlines any other time."
Cons: "El vuelo a Montevideo was overbooked y eso desperto muchas ansiedades pues tenia que llegar a bs as a tratamientos medicos"
Pros: "The food"
Cons: "No complaints"
Pros: "I flew executive class. The staff was very friendly and professional on the ground and on the air. seats are comfortable and there's a lot of storage space. The plane left on time and entertainment option aboard is great. What I did not like is that being seated in row 3, for four flights, I never got to eat the meal I wanted. It's seems the option always dies in row 2, just after less than half of the passengers flying executive class have ordered they meal. The rest was great and I would fly copa again!"
Pros: "I liked the movie choices and the refreshments. The crew was nice."
Cons: "Sitting in the last row is horrible because people constantly lean very close to you and bump into you waiting to use the bathroom. Me pegaron las otras personas como cien veces mientras que estaban esperando para usar el baño, porque estuve en la fila trasera de asientos. Especialmente cuando tuvimos que aterrizar en Asunción debido a la tormenta (entiendo la demora, no pudo haber sido evitado), había muchas personas andando para hacerles preguntas a las empleados, pegándome y estando de pie con sus traseros muy cercas de mi cara. Era horrible sentarme allá."
Pros: "Copa isnt a good airline"
Cons: "I had to wait over an hour in line for a boarding pass for my copa flights."
Pros: "modern aircraft, everything else was terrible."
Cons: "rude crew, they go out of their way to make you feel uncomfortable small portions of food"
Pros: "Los pasajeros necesitan más espacio en sus butacas. El espacio es insuficiente. La comida es escasa. Ha descendido la calidad y cantidad de la comida. El abordaje debería cambiar su estilo. No debería perderse tanto tiempo guardando el equipaje de mano."
Cons: "The delay caused me to miss my second flight. The delay in departing caused a problem when I missed the connection"
There is no food being served at Gol due to COVID situation. Which is understandable but still disappointed because others airlines are offering.
Too much delay in the first two flights, so I lost the connection to the final destination.
Pros: "The crew was realy nice"
Pros: "Did us a favor and made check in in the counter"
Cons: "Food was pretty basic....no entertainment whatsoever kids were desperate"
Pros: "the plane"
Cons: "checkin experience, app and web terrible"
Pros: "Very efficiently run"
Pros: "Aircraft look new and very clean."
Cons: "Flight was 1 hour late. It would be better if they kept the flights on time specially this time of the year. They had several flights daily from São Paulo to Rio, no reason to be late. It would be better if the employees knew the rules about their work. Everything very disorganized from the gate number to the carry on allowed in the plane. I will never fly with Gol again."
Pros: "Nice new plane."
Cons: "Boarding process could be better"
Cons: "The boarding process IX too disorganized. No announcements in eff flash. Only Portuguese. They had everybody standing in lines 90 min us period to plane leaving."
Cons: "I had payed for an seat Gol + Conforto and one of the benefits was that the hand baggage compartment supposed to be exclusive to the people that bought this seat, so when I was entrancing into the aircraft one of the people of the GOl crew said that I’ll have to drop my baggage because the flight was full. I told that I had bought the Gol + Confort that have exclusive compartment to the hand baggage and I had showed my receive of the seat but they sayd that this benefits do not exist and took my baggage of me to drop off. It was an absurd and the worse thigh was that when I arrived at my seat, the exclusive space for my baggage was there available for my baggage and I had to drop off because the employee of the Gol didn’t know about this benefit of Gol + Confort seat and didn’t check out if really wasn’t space to my baggage"
Pros: "Entertainment options"
Cons: "Huge delay...."
Cons: "I had two USB chargers at my seat, but neither worked :("
Cons: "The flght was delayed"
Cons: "O check in em guarulhos é péssimo e mal organizado. Mais de 40 minutos na fila, mesmo na fila do passageiro frequente."
Cons: "Serviço de bordo"
Pros: "Very stable flight New airplane Excellent flight"
Cons: "Better food / snacks Boarding through finger and not by remote bus"
Cons: "Their international flights are all supposed to be on the 737 Max, but since that aircraft is currently grounded, the international flight was on a 737 intended for use on shorter domestic flights."
Pros: "I always have a good experience with Gol, the Gol Confort Seats are great, attentive crew, puncntuality."
Cons: "Internet wasnt working"
Pros: "Pessoas super simpáticas e atenciosas. Assento com muito espaço para as pernas (eu estava na fileira com a porta de emergência)."
Cons: "Houve um atraso grande na saída. O tempo para a minha conexão no Rio ficou curto, então não consegui jantar no aeroporto."
Pros: "Great comfortable seats."
Pros: "On time"
Pros: "On time"
Cons: "Very nice crew. Attentive, professional and kind"
Cons: "Horrible experience. With a CONFIRMED seat with GOL airlines- and checking in two hours before flight- I was told flight was oversold and they did not have ANY seats on the plane. REBOOKED on flight from different airport two hours away! Awful!!!!!"
Pros: "Fast flight"
Cons: "Always delayed with no information as to when it might be departing."
Cons: "Not remarkable at all. Terrible food."
Pros: "Their boarding is more orderly than many Brazilian airlines."
Cons: "check in was difficult. Their app is terrible - check in was not allowed.. The website is worse - it couldn't link my locator number to my account. And the gate check in had an absurdly small number of kiosks and no one to help the confused passengers. Boarding was done on time and they kept the door open for 20 minutes after take off time with no announced reason for the delay."
Cons: "It was very hot on the plane. Very little air conditioning."
Pros: "No horário... bagagens já estavam na esteira quando chegamos"
Pros: "Good landing"
Cons: "Messed up when looking for a seat ..many people from front door n many people from back door"
Cons: "Awfull boarding process. They didn't have system!"
Cons: "There was one person helping a huge amount of people. It took one hour to check in. No common sense. They were helping the domestic flight people first with less bags to check in and the international flights were backed up with people missing their connections. No common sense at all. Incompetent service."
Pros: "Better snack"
Cons: "The width of the seats were too small."
Cons: "The flight was late."
Pros: "Quick boarding, smooth flight, and my checked bag was waiting for me at the carousel by the time I got down to baggage claim. All in all, a very easy flight"
Cons: "The carry-on bag policy is a bit unusual so I ended up checking the suitcase I’d typically bring as carry-on"
Pros: "Knowing that GOL is an LCC, I was not expecting much. However, after realizing that every seat had the legroom typical of a Extra Comfort seat on NA carriers, I soon became won over. Regular recline functionality (missing on some of the larger LCCs worldwide) and a free drink and snack (also missing on many LCCs), TOO was truly a relaxing flight. 10/10. Would definitely fly again."
Cons: "I mean, there was no entertainment available (to my knowledge) but there was allegedly Wi-Fi (I didn't try)."
Pros: "Friendly service"
Cons: "No kosher food"
Pros: "First time on Gol! Awesome airline!"
Pros: "Delays without advice,desaster."
Cons: "Couldn't check in online because system was down and at the airport they had trouble printing my ticket because of a challenge between kayak (flight network) and Gol. Literally hours wasted."
Pros: "I like everything about this trip with this airline"
Cons: "They had only 4 people checking in the luggages and the lines was huge ... my wait in line was longer than my fight which I think it's absurd"
Pros: "Plane itself was fine, fairly spacious and comfortable."
Cons: "Check in São Paulo was hectic and disorganized and my bag never made it on the flight after I checked it in- was not offered any vouchers or apology. I am left without any luggage in the jungle and will have to cancel my Amazon Jungle tour as I do not have my proper equipment needed."
Pros: "Excellent crew members !"
Pros: "I was unable to fly Tucson to Dallas Due to mechanical issues. Rerouted to Phoenix than Detroit. Flight was EXCELLENT"
Pros: "The crew was amazing and very personable!"
Pros: "Crew excellent!"
Cons: "The flight was crowded!"
Cons: "I almost lost my coincidence with the other flight"
Cons: "Well my flight was cancelled a few hours before my departure and was sent on another flight to a different city that was 3 hours away"
Pros: "The flight was much awesome"
Cons: "The Frodo add more food please"
Pros: "The captain was very professional"
Cons: "Departure was late because of problem with thrust reversers. Once the plane started to push back after 1,5 hours delay, we had to return to the gate for another 30 mins because of an error on the maintenance logbook entry."
Cons: "No snacks or drinks provided on any of my flights on American this weekend. 2 of them were real short so that makes sense but other 2 were long enough to have this but stopped before my row. We were Delayed, which is understandable, but not sure why we couldn't board and wait for crew to come on to speed up process rather than waiting for crew to arrive to even begin boarding process. I assume it's a safety thing but seems like there could be a better way to handle this and speed up process to make sure people aren't missing connecting flights."
Pros: "Boarding very well done."
Cons: "One of the crew was unhappy."
Pros: "Yes! The crew was amazing! The seat was perfect!"
Cons: "It was very cold on the plane."
Pros: "I liked absolutely nothing about my flight to Richmond."
Cons: "AA provided me NO assistance when my flight was cancelled and I had to make arrangements on my own, which caused me to incur in extra expending."
Cons: "Wifi didn’t work."
Pros: "Nothing. It was a miserable 2+ hrs."
Cons: "Work harder at making flying more comfortable for travelers without breaking the bank."
Cons: "The seating was not good middle seat I like windows"
Cons: "Working plane mechanical issues"
Pros: "Lots of leg room for such a small plane."
Cons: "AA did not update the flight status. My inbound flight was delayed due to weather but AA kept reporting the connecting flight as on time. I ended up making the connection with time to spare. If AA had reported the delayed departure I would have stopped for food. My bag did not make the connection."
Pros: "Everything was very smooth and pleasant overall."
Pros: "The crew and the service"
Cons: "The seat I have had 13C for the last 3 flights to and from Miami on this plane has the controller broken where it does not stay in place and pops out. This time a soda was spilt on the seat, and the steward had to change the seat out for a clean and dry one.this plane has no entertainment displays other than the general cabin ones and this one is out of focus and the colors are blurred."
Pros: "I really like that they free inflight WiFi and entertainment. The seats are little more comfortable than other airlines. The service was great too."
Cons: "Incredibly uncomfortable. I even paid extra for more room. Meals were a joke"
Cons: "Leaving MKE was organized and orderly. No problems noted. Once in PHL, flight was delayed due to no crew. After an hour or so, boarded the plane. Was on the plane for 45 minutes with no explaination from the crew. It was an electrical problem. Had to inboard and wait 45 more minutes. Allow weld to rehoard again. Waited another 20 ministrations before leaving. I am all for safety, but communications need to improve."
Pros: "The crew was accommodating"
Cons: "The crew was pleasant. No water served due to turbulence"
Pros: "No major delays. Boarding and exiting was smooth. Got assigned a window seat near front"
Cons: "Small delay of 25 minutes"
Pros: "was a very pleasant flight"
Cons: "some of the overhead bins weren't working properly but its an older plane so i totally understand."
Pros: "The crew was outstanding ."
Cons: "Boarding began exceptionally early and too many people were gathered near the gate before their group was called ."
Cons: "The Avianca flight was canceled a month ago, and kayak failed to notify me."
Pros: "Amenities were about on par with other international airlines. The entertainment console was wonderful. The trip was more quickly than expected."
Cons: "Boarding was a mess. We were there 2.5 hours before our flight and had to rush to make it on time due to the awful lines for the checking our bags and general disorganization of American Airlines. The staff on the plane missed our row when offering drinks near the end of the flight and were not careful about bumping elbows and shoulders as they frequented the aisle. Also couldn't sit by my family which was a huge bummer."
Cons: "Was not compensated for arranging trans from Albuquerque to Santa Fe! Refused delivery of bag Santa Fe address!"
Pros: "Awesome roomy seat right behind business class. Could not have asked for better! And it was a gorgeous new aircraft."
Cons: "The fact that the flight was cancelled and I was unable to reschedule from this airport, resulting in an increased price of almost $1,000."
Cons: "Need to serve more water"
Pros: "On time, efficient, new plane. No troubles."
Cons: "Very inefficient that all bags had to be checked on the jet way and then picked up on the jet way. The picking up on the jet way turned into a cluster F."
Cons: "Compared to other airlines same sector like Emirates, Air India , Lufthansa, Air France, gulf airlines is like the most cheepest available airline with high cost of ticket and worse food than ever."
Pros: "Very simple process. Easiest trip ever. Baggage was easy. Nice staff."
Cons: "It was an eight and a half hour flight that took place in the night. My seat was broken so it did not recline. I also have trouble sleeping on flights and thought there would be the opportunity to watch TV/movies but this was not the case unless you wanted to pay extra. Most international flights already have this built in for free and should be included in the cost. What a disappointment flying on American was. I will take LAN or Copa from now on as my other options."
Cons: "I fly this flight every week. In 4 months it has been significantly delayed, usually with mechanical issues all but twice."
Pros: "Not much!"
Cons: "Didn't like being grounded in Charleston because we were on a commuter flight while our AA connections was allowed to land in Charlotte and leave without us. Did not know AA operated flights receive priority at the airports over their inferior non-AA operated "partners". Will look for alternatives to AA in the future. Flight too short for a drink! No lodging because not their fault! Okay, storm not their fault, faulty policy is!"
Pros: "Flight was on time, crew was friendly."
Cons: "No entertainment, seat was not clean."
Pros: "We didn't crash."
Cons: "No safety briefing for infants, rude gate staff, primitive fleet, terrible customer service at all levels."
Cons: "First, the original 90 minute layover became 8 hours with the old buy this scheduled ticket and 3 weeks later we will switch it to 7 hours. After a 8 hour red-eye, it was brutal. BA was an hour late taking off from London to Warsaw. The onboard experience was charge for everything. No sodas, water, nuts, etc. Oh and boarding, cmon. The gold, silver and special people go first. I think that was 5 people. The other 150 plus, you are on your own, go. You have your typical isle 5 person holding up the entire loading procedure, trying to get their oversized bag in the overhead, versus loading from the back. Wow."
Pros: "plane was entirely too small for any hope of comfort will advise friends not to book a flight that includes American eagle, and will not use American in the future if I can avoid it."
Cons: "Old plane"
Pros: "Did reschedule our flight before we left which was helpful -Group 4 but at least we could get home."
Cons: "Paid for seats closer to front to get off for connecting flight. Waste of money as flight was delayed 90 minutes trying to fix the water system which the slow response maintenance crew never fixed. Ended up using Sani-wipes and had no coffee - seemed ok for a relatively short flight and half full plane. 90 minutes to make the decision to just go on resulting in many rescheduled flights."
Pros: "Touch screens on every seat was amazing! Made the flight go very fast! Wonderful movie selections."
Cons: "No decent snacks offered"
Pros: "Flight in air"
Cons: "Take offs and landings"
Cons: "They would not move me from next to the smokey 50'year old next to me. that's fine. But they told me I couldn't tell her to bathe and quit smoking. O well. I'm not gonna hold it against them for stinky old lady"
Cons: "20 min delay at Dallas International"
Pros: "The crew was okay,...and we got there"
Cons: "The plane, was a piece of junk, and the AC wasn't working."
Pros: "Crew was nice"
Cons: "Very little room amongst the seats. Tiny armrests and little room to move in your seat without disturbing the neighbor. No entertainment"
Cons: "The people working on the land side lack of a complete sense of service. They are rude, unrespectful and with no professionalism. It is a shame that the last impression you get from Israel is the aggressiveness."
Cons: "Bags did not make the flight. Served no water or drinks."
Cons: "Incomodos los asientos para un vuelo trasatlántico"
Pros: "Smooth flight"
Cons: "It was delayed"
Cons: "Infotainment system"
Cons: "10 hour layover in Madrid was too long."
Pros: "Good seat"
Cons: "Check in counter service is the worst I’ve ever experienced. On board, not all menus were available so I ended up eating the leftovers..."
Cons: "Food is mediocre at best and selection doesn't vary."
Cons: "At leasr a cup of water during the flight"
Cons: "The attention to the passengers by the flight attendants. This applies only to one attendant that was not very helpful"
Pros: "Thw crew were amezing, with a lot of patient. The entertainment was graet. The seats were graet.7;"
Pros: "Iberia offered the worst ever flight of my life"
Cons: "I was charged $55.00 to book early and choose seats. I agreed because I wanted to be sure to sit with my husband and have a view. Iberia changed my seats without my knowledge, and denied charging me extra. I have papers to prove my claim and will dispute the charges with my credit card company. Directions to our connecting flight in the airport by Iberia staff was confusing and they were extremely rude. We asked 3 different times! We were in danger of missing our connecting flight. Iberia is the worst airlines I have ever experienced, and I will never purchase a flight on Iberia again! Lesson learned!"
Pros: "Quick boarding"
Cons: "The lack of water offers during the flight"
Cons: "No where when I booked the ticket it said I would need to pay for luggage and I had to pay 50euros for 1 checked bag"
Pros: "Liked that each seat had its own screen for viewing and the selection of movies."
Cons: "We specifically paid and picked seats in advance towards the front of the plane and when we checked in at the counter the day of they reassigned us to different seats that they choose at the back of the plane without giving us any type of explanation for doing so. What was the point then in charging us extra to pick our seats?! Also when the person in front of you reclines their seat back you are left with very little room."
Pros: "Excellent flight, confortable seas, emergency seat. Great in flight service and entertainment and always on time"
Pros: "Fairly standard international flight. In flight meals were fine. Seats were spacious enough (6’3” I need the legroom)."
Cons: "Not a terrible negative in the slightest; the onboard entertainment won’t load until the plane is in crushing altitude. Thought it was weird as that has never happened before, but not really a problem"
Cons: "My checked baggage was not trasnferred and did not arrive in Chicago."
Cons: "Second time they lose my luggage. After 9 hours in the airport they were not able to put my luggage in the right place."
Pros: "On time, boarded quickly, smooth.food was decent. Beautiful new aircraft that actually felt fairly spacious (all relative of course)."
Pros: "NOTHING, now waiting in airport for four hours."
Cons: "55-minute connection across terminals - five of us missed this flight. Iberia didnt even offer a voucher for breakfast. Makes this an overnight nightmare"
Pros: "Premium economy was very comfortable on Iberia. Their advertisements are true. We also got a great fare. Checkin at Madrid was pretty quick and security moved right along."
Cons: "Getting on the plane was an adventure. Note clear where they wanted groups to go. Food was ok; drinks limited in choice."
Pros: "Dinner was good. Sandwiches and breakfast are just bread"
Cons: "Crew could pretend to be nicer"
Pros: "I liked the Crew they were very patient with all the passengers. They were bunch of really annoying kids in front of me and handled them very professionally."
Cons: "I didn't like that I could not control the air in business class. I spent good money to sit up there and I would expect to have control of the air because I had a 11 hr flight in a 90 degree plane. It was really a uncomfortable. Also I didn't like that their was no sporting events or cooking channels to watch on my flight and the movie selection were horrible."
Pros: "Entertainment was great, great food! You can't beat the price of the ticket."
Cons: "When I arrived I was greeted by a "what up." Instead of a professional "Hello." The man who helped me at MIA was rude and threw my passport in my face when he told me I needed a return ticket. After I booked another ticket for return.. I presented myself to another counter staff."
Cons: "My seat was behind a couple with two children that cried and cried and screamed during the flight, couldnt sleep not even with the headphones helped listening to those children crying. Iberia offered to check in my luggage so i can pick it up at my final destination, but my bag never made it. Had to wait two days woth no clothes or work items i needed in my luggage. Overall a very bad experience with iberia"
Pros: "Staff was friendly, bathrooms kept clean, and seats were comfortable. Entertainment was top notch."
Cons: "We kept trying to order water and food from our screens but the process was complicated, long, and ultimately didn't work. The system is buggy."
Pros: "The films are a bit old but ok."
Cons: "Delayed flight, attendants rude, boarding not organized, the plane has too many rows, only pasta left for the last 10 rows. The touch screen in the seat is not quite nice for the one that is sit on it, looks like you have a bird hitting your head."
Pros: "Nothing in particular"
Pros: "Take-off and landing was timely."
Cons: "Really disappointed with a lack of service. On the 8 hour flight we had one meal service within an hour of take-off and one within an hour of landing. No water or checks or anything for almost 6 straight hours, unlike my prior flight. I had to finally get up and ask for water. Very disappointed."
Pros: "not budget airline"
Cons: "nothing different with budget airline, small seat, paid food and seat..."
Pros: "They solve the flight connection issue and move us to a direct flight."
Pros: "I did a up grade To bisnees an it was very disapointed"
Pros: "The flight attendants were so kind, the food was delicious, and the entertainment options were great!"
Cons: "food not bad but could be better"
Cons: "Seats are tiny. No legroom."
Pros: "The ease at putting my luggage in.."
Cons: "The prices of the food and drinks!! Ripped off!!"
Pros: "The food was decent, and we arrived in Boston in time."
Cons: "The 8 hour flight had no entertainment. There were screens but the movie system was not working. Furthermore, there was never an announcement over the intercom about it nor did the airline apologize in any sort of way. I had to ask the staff what was going on. But the airline/staff just swept it under the rug. I will avoid Iberia flights from now on."
Pros: "Great selection of movies and the food wasn't too bad."
Cons: "The guy in the same row as me took off his shoes and used the remaining seats between us as a bed. I thought it was rude and disgusting and showed a lack of spacial awareness. Blankets were not very soft. Also, one of the flight attendants was really struggling to push any of the trolleys, running into the arm rests of the seat."
Cons: "The plan was dirty inside when we board, it was not cleaned"
Pros: "The crew was fabulous! And the ride was on time and had plenty of entertainment."
Cons: "My only complaint is that the seats were very tight in the economy class. We were packed like cattle. I know these were the "cheap" seats but for almost $1500 I would hope for a bit more comfort."
Pros: "Very cheap flight, they fed us a lot on the flight including ice cream and lots of leg room."
Pros: "Not muchl"
Cons: "Late Seats were not comfortable No entertainment"
Pros: "Best transatlantic flight for a long time. More legroom quiet and delays were communicated well"
Cons: "Would have liked another couple rounds of water"
Pros: "Boarding was easy and efficient. Seats were comfortable and the food was excellent."
Cons: "No instructions for connecting flight after landing in Lisbon. We were in a passport line for two hours and almost missed the flight. When we finally got to the gate, three staff members expedited our boarding, as we were a party of three"
Cons: "Not only was the audio broken so we couldn't hear the movie, but our overhead light was broken (all around) so we couldn't read. Service was terrible; attendants seemed irritated at small requests. We'll never fly Iberia again"
Pros: "One of the best landings I ever experience. Nice crew. On time."