Cons: "Late taking off. Late arriving. Tiny plane, no entertainment system, took everyone's carryon. Had to wait to get carryon back."
Pros: "Fast boarding and off boarding"
Cons: "Crew wasn’t as attentive. While my first flight (I had a layover) seemed extra attention and care was put into the cleanliness and order due to Covid, second flight seemed to be a little overcrowded."
Cons: "Seats could have been more comfortable. No space. Food made me sick."
Cons: "Everything was fine... I should have packed a snack because I’m always hungry! Will travel Delta again!"
Pros: "Flight attendant coughed in my face twice without covering her mouth while I was seated and she was passing out drinks and snacks"
Pros: "I apreciated how well informed he captain kept us. There were several delays but she communicated freely and helped us to feel safe."
Pros: "There was plenty of space under the seat in front of me for my personal items."
Cons: "There was an issue with a part on the plane so the flight was delayed so it could get fixed before takeoff. That is not a big deal, I'd rather it be safe than on time. But the way crew and staff handled it was pretty unprofessional. No one seemed to know what was going on or what to do."
Cons: "Best option across the pond, amazing upgrade prices"
Pros: "Inflight entertainment was great. Movies, games, moving map. Best I’ve ever seen in main cabin for free."
Cons: "The seating was too cramped. It’s extremely uncomfortable. Seems tighter both on knees and elbows."
Pros: "The crew was great and also the snacks."
Pros: "Quick Boarding Awesome staff"
Cons: "We were late getting into ATL."
Cons: "Plane too small to have any on board entertainment"
Pros: "Great service!"
Cons: "N/A"
Pros: "It was on time"
Cons: "Plane too cold."
Pros: "Quick boarding, great seats and everything went on schedule."
Pros: "The fact that I was so relaxed."
Cons: "The food"
Pros: "We were deplained twice from two different plains going to LGA. We are now booked on a third plain going to JFK. Hope we can get home. I have a surgical appointment tomorrow."
Cons: "We bought First Class tickets. But we were downgraded How do you think we should feel ? We have been in Charlotte since 9:30 AM It is now 6:45 PM Should we use the train to go home?"
Cons: "Online check in didn’t work. Called Delta 800# and rep said I needed to wait till I got to airport. Airport rep said I needed to use the KLM flight number, not the Delta number.W"
Pros: "Nicest staff"
Cons: "Nothing at all"
Pros: "El cumplimiento de vuelos"
Pros: "The pilot and the stewardess were very polite."
Cons: "Standing on line,it was slow cause only 1 person was help people check in. It would been better if everyone could check in with the kiosk machines. After half an hour than another person came to help. TSA move more fast cause so many people were working."
Pros: "The flight & landing were smooth, and we arrived a few minutes early."
Cons: "The entertainment system & WiFi were out. Wasn’t able to charge my phone either as the outlets weren’t functioning properly."
Pros: "They did take care of the situation in a timely manner and switched my flight were I made it in my time line . Switched to American from Atl. to Houston"
Cons: "Was informed the flight delay due to equipment ,"
Pros: "in Charlotte"
Cons: "delay on flight"
Pros: "The crew was extremely nice and helpful."
Cons: "Small crowded aircraft with minimal overhead storage. The seat pitch was so limited my knees were against the seat in front of me. The tray table couldn’t be lowered completely. Small child behind me kicked my seat during the entire fight."
Pros: "Crew was friendly and efficient"
Cons: "Very minimal legroom. Screaming children behind me kicking my seat during flight"
Pros: "Leo was friendly and helpful, a wonderful presence on the flight."
Cons: "Multiple delays in Atlanta"
Pros: "Nothing other than it was over quickly."
Cons: "Seat did not recline at all."
Pros: "I love being on a smaller plane/jet! Boarding was painless and I had no problems with my two small bags. Due to a mix-up in seating, I had both seats to myself! We even got in will before the scheduled time! De-boarding took far less time than "regular" plane/jet!!!"
Pros: "Leg room was descent"
Cons: "Excessive delays. Was scheduled to leave CLT at 3:21 PM, then rescheduled to depart at 423; then waited on the tarmac to take off for about 45 mins total; didn't arrive in NYC until around 718 PM; very long day with Delta Airlines."
Pros: "Flight was on time and even landed early. Boarding was seamless with bag tag. Seats were comfy. Crew was professional."
Cons: "A drink with no napkins? I know airlines need to cut costs but what if I spilled my drink or want to wipe my hands after eating pretzels Delta? You can still provide napkins."
Cons: "The flight was delayed for boarding, then delayed for take-off, then circled LaGuardia for an hour, diverted to JFK. They indicated weather, but JFK is 9.6 miles away... so weather really??!!"
Pros: "The crew was personable and kept us informed regarding the trip. The Flight Attendant was very attentive and went above duty to ensure our comfort."
Cons: "I didn't t like the overall design of the plane - it was small."
Pros: "Flight attendant was excellent and pilots did a great job with weather"
Cons: "nothing."
Pros: "Nothing."
Cons: "Delayed multiple times. I have been traveling 13 hours and am still not in London."
Pros: "Having status. Always on time. They run their schedules like European trains."
Pros: "The customer service of the middle aged White frmale FA"
Cons: "The seats were small"
Cons: "lost mom's glasses"
Pros: "The crew & pilot were awesome. At least they provided snacks & water while we waited and kept us informed of delays the whole time."
Cons: "My flight was delayed then cancelled with no option to seek a seat on an alternative airline. I had to fly standby. Fortunately, I was able to get a seat on the 3:30 flight (my original flight was scheduled for 10:45am). When I arrived at my destination I was exhausted from spending all day in the airport!"
Pros: "There is no rating selection for not applicable under entertainment, unless your asking about watching other passengers."
Cons: "Leg room was awful, and flights left late for no reason."
Pros: "great boarding crew for an early morning flight."
Pros: "Free upgrade to Economy Plus"
Cons: "The flight was delayed an hour"
Cons: "My mother, Linda Thompson, has a progressive neuromuscular disorder, Dystonia. Along with this condition, stress can bring on non-epileptic seizures. My mother has had to endure one of these seizures due to the stress that this incident had put her through. As my mother's power of attorney, I am helping her vocalize this incident that she has experienced. The image below shows the spot where she was left, in the Atlanta airport, in her wheelchair. Delta airlines says they provide safe, accessible travel to all of their passengers. That includes providing an employee to transport physically disabled persons to and from their flights and to their shuttle. An employee accompanied my mother when she got off of her plane arriving in Atlanta from Charlotte. This employee was obligated to transport her where she needed to go. Due to her first flight being delayed, she missed her connecting flight in Atlanta, and had to stay the night until the connection could be made in the morning. They provided her with a voucher to a local hotel and a shuttle to that hotel. The employee who met her at the gate was obligated to help her get to that shuttle so she could get to her hotel in time. As many of us may know, Atlanta airport is one of the largest. You might need to take a train to get from one area to the next. It would be very difficult for my mother to walk that distance with her cane, and that is why she needed a wheelchair. The inconsiderate, selfish employee of whom needed to transport my mother to her destination was coming to the end of his shift. He attempted to hand my mother off to another employee at the desk while she was getting her voucher. Told her it was the end of his shift and he had to clock out. She told him, "You can't leave her here". Her statement, and the way she stated it, made my mother feel like she was a piece of luggage. She ignored it and let the employee take her on her way. She just wanted him to take her to her shuttle so that she could get to her hotel and rest. That did not happen. He strolled my mother along for a moment until they were out of site. They approached a gate, of which was empty, and he told her to wait here for an agent to come by. He left. She waited...and waited. No one ever came and assisted her. She was left like a piece of luggage in the middle of the Atlanta airport with no one around. My mother was treated like a bag that someone did not want to carry around anymore. This situation and the selfishness of that employee makes me think of who else could have been treated like this, or who else could be treated like this in the future. Help me spread this message so that something can be done about this issue. Delta has already been contacted, they do not care enough to do anything about it. I bet they will if this message gets heard by their potential future passengers."
Pros: "Airport staff was nice.. Boarding was good.. Flight attendants very friendly.. Smooth trip"
Cons: "Plane too small.. Nothing but one beverage given all flight"
Pros: "Staff all was good."
Pros: "Everything was easy and the crew were really nice."
Cons: "Both transatlantic flights I had requested lactose-free meal options, neither of which happened."
Pros: "Had a fantastic flight and the crew was nice."
Pros: "All good"
Cons: "The Dublin airport is in desperate need of air-conditioning!! Pretty amazing and international airport doesn’t have this handled."
Pros: "Crew was amazing. Polite and friendly."
Cons: "Seats were not very comfortable and there wasn’t any room to put things in the space under the tray table. Food was below average."
Cons: "When booking there is an option for Food? This gives the appearance that food isn't included in your flight unless you pay extra."
Pros: "Everything was good except the flight from Dublin to Prague..., I was really thirsty.., and they charged me even for water..!"
Cons: "Free drink/ water on the second flight !"
Cons: "Would it be too much to ask for a free beverage for the almost 3 hour flight between Dublin and Rome?"
Pros: "Crew, plane was very comfortable, meals good and generous, luggage easy, on time. Overall, outstanding"
Pros: "Decent legroom, pillows and blankets, food and drink all at no cost (paid for bag, opted not to pay for seats and still ended up together)."
Pros: "Staff were great and the pilot did a great job."
Cons: "The plane was not as nice as some of the other planes we have flown with but considering the short flight this was fine."
Cons: "Nada de entretenimiento, nada"
Cons: "We tried to get a checked bag when checking it online but the site kept shutting down. When we got to the airport they told us it was $100 for each of our checked bags. They would not let us back away from the counter and check in online, even though it was only $45 online. The man who helped us was fine but his boss was rude and totally unhelpful. We will not fly Aer Lingus again if possible, which is sad because we are Irish and like the rest of the experience usually."
Pros: "I got home safely. Got some food long flight."
Cons: "Gate announcer called for priority board and section beyond. Before adequately completed called for next section of rows to board. Those rude people crammed into the incomplete boarding line previously announced. Yes, we have assigned seats but overhead luggage often ends up way forward of rearward owners leaving forward passengers no place for convenient overhead storage. The cabin wait staff is ill trained for customer service. They seemed to only have requirements to check off on a list. We will likely make every attempt to not fly your airlines again."
Pros: "It landed early"
Cons: "After dinner, seat belt sign was on for the rest of flight. They didn't want anyone to use the bathroom...for over 4 hours. There was really no turbulence. Basically it seemed to be a reason to not provide service and trap people in their seats. You also had to pay for alcohol. Worst international flight I ever had in terms of customer service"
Pros: "The best coffee ever"
Pros: "It was smooth. The flight felt like it went by pretty quickly."
Cons: "Honestly, nothing jumped out at my about this flight. All I remember is that it was not a bad experience."
Pros: "Crew were great"
Cons: "Delayed Dublin to Newcastle flight"
Pros: "Left on time and arrived early"
Cons: "Nothing"
Cons: "I don't understand why they have to charge for water, coffee or tea. These are basic beverages."
Pros: "Flight delayed, we boarded by bus vey far away from the track, in he midddle of nowhere. It was pouring and we had to wait our while boarding the stairs, when there was many many fingers To board available, just nonsense. Then, furthermore, one of the flight attendants rushed us in bad manners. 40 more minutes sitting in the plane, just waiting to take off, again, ridiculous. To top it all off, we waited almost 2 hours in Dublin airport for the luggage since supposedly There was a mal function from the cargo door of the plane, where we only received little Bits of information when we all complained"
Pros: "The only thing I can say that I liked about this flight was that we arrived a little early."
Cons: "Note: This review is for Aer Lingus a partner of British Airways. 1) Service - one of our fight attendants was incredibly rude. She clearly resents her job. 2) The plane itself was very old and not well maintained. The audio jack for the in-flight entertainment was broken and I could not watch anything. My wife complained about the touch screens being faulty and her audio system was bad. Also, the carpet and seat fabric was torn. 3) The food was disgusting. I mean, really bad. 4) There was a charge for alcohol whereas British Airways was complimentary. 5) Overall, I will never fly Aer Lingus again. It was the worst flying experience in memory."
Cons: "Plane was dirty - petri dish mold on window blind No choice of food seats uncomfortable for 6 + hours"
Cons: "they charged me 100 dollars to check a bag - nothing at all about this during my purchase. i am so mad at these guys."
Pros: "Prompt Rebooking. The new schedule was better the original schedule with fewer connections."
Cons: "My original flights from Dublin to London and London to Munich were cancelled. The booking agency Webjet did not inform me about the cancellation. I noticed changes to my schedule three days before the flight and requested a rebooking. The entire leg to Munich was rebooked by Webjet but again I had to call and ask for an update since they don't issue a second round of confirmation emails."
Pros: "I loved that the trip was relatively short and uneventful. The food was adequate, but nothing to brag about and very little. The hostesses were nice,better than last time. The price was right on, mostly for a trip of under 15 hours...when usually it is 20h with a stopover."
Cons: "On the way over, I couldnt get water. The trolley didn't come by, and I had to "leg-over" my sleeping neighbor to get a glass of water fo the back reserve. The TV wasn't working; the remote was dead. As it was a night flight, it didn't matter tt much for me, but it should've been working. The passengers could have been spread out better as there were completely empty middle rows. It would have helped with comfort."
Cons: "90 minutes stranded on the tarmac with no explanation. Not the way you start a trip. While the fact of being stranded was out of the control of Aer Lingus, communication was not."
Pros: "Dublin airport easy to transfer Price was top I did not eat the lunch"
Cons: "First of all, they were not able to locate my reservations even after I showed them the e ticket. I had to be on call with Etihad for 1 hour to figure out my reservation. I had a small 7-year-old son with me and we were at the airport from one day. Since my other flight got cancelled I ended up boarding taking Etihad. I was first in the line at the check-in counter and ended up boarding at the end with all the hassle. I requested the vegetarian food twice and confirmed it while the reservation, but still didn't get the food. My son and myself were hungry for few hours. The crew was not very supportive to accommodate any food."
Pros: "I missed the flight, and was put on a scheduled one for the next day. Also, I love the fact that I can do customs before arriving stateside."
Cons: "The air conditioning on board was FREEZING. It took three tries to get a blanket."
Pros: "I was very much impressed with Aer Lingus. First time with this airline, and everyone was pleasant and professional."
Cons: "The food was limited in choice. It was okay though."
Cons: "Not even free water"
Pros: "nothing"
Cons: "We just returned home to New York from our trip to Amsterdam and Ireland. The trip itself was amazing despite the sub par customer service we received from Aer Lingus that definitely put a damper on our vacation. Our flight on Wed July 19th from NYC to Amsterdam went off without a hitch until we claimed our luggage, my brand new suitcase was covered with stains. Very disappointing but we went on to enjoy our time in Amsterdam. The real problems began when we flew from Amsterdam to Dublin, first we were seated all over the plane and worst of all when we arrived my husband's bag was lost. We went to customer service and completed the paper work. Everything my husband had for the trip was in that bag. Aer Lingus only texted him once and after that he had to call every day to check the status of his bag. Instead of exploring Dublin, we had to spend Sunday shopping to get him clothes for the trip. No word from Aer Lingus. Monday morning July 24 he calls to find the status of his bag. It was found in Amsterdam and was to be flown to Dublin and shipped to our next stop in Kinsale. We arrived Monday evening to find that the bag had not been shipped. Again no word from Aer Lingus. My husband called to find out the status and made arrangements to pick the bag up when we were flying back to NYC. We were happy the bag was found but my husband still was without all of his belongings for our entire trip. On Thursday July 27 we arrived at the airport early to retrieve the bag before we checked in to our flight. We were dismayed to find that there was not a person to talk to but a phone on a column to call to get help retrieving the luggage. There was a queue at the phone with people ahead of us in similar situations. Finally someone came out to escort my husband to get his bag. We were traveling with our son, and again our seats were scattered about the plane. There was no one at checkin to help us, and we didn't get help at the gate. So we had to sit separately for the 6 hour and 30 minute flight. When we claimed our bags, my bag now had tears along with the stains. This was a brand new suitcase and it is now ruined. My husband says he will never fly Aer Lingus again and this was the worst customer service he has had in his life. The customer service was virtually non existent."
Pros: "Very friendly and cheerful staff."
Cons: "Boarding was chaotic; there was little to no crowd management. Row numbers were called to board the plane before the staff even seemed ready to receive them. There was no vegetarian meal option, and my in-flight entertainment completely ceased functioning less than halfway through the flight."
Pros: "Entertainment was great. We could watch films as soon as we got on and play the quiz game while we waited 30 minutes on the ground to find a gate."
Cons: "Crew did not smile. They did their job, but did not seem to enjoy it."
Pros: "Timely, no pain"
Cons: "Food, no vegetarian options"
Pros: "Speed of boarding from both the gate crew and the cabin staff. At that hour of the morning the last thing you want is hassle when boarding."
Cons: "It's a very very early morning flight."
Pros: "We left on time and landed a bit early. Only 1 1/2 hour flight, so no food, drink or service, but it got us there."
Cons: "Seat 31A: Headphone socket was not working properly, table was broken (didnt keep the food tablet), entertainment system crashed after pausing the movie. check-in baggage was lost during journey and still couldnt get found. Very annoying."
Pros: "No delays!"
Cons: "Absolutely no leg room. Was uncomfortable for the whole duration. Person behind me was not happy that I reclined my seat and was vocal about it while the person in front of me was completely reclined and I'm a small person. Heck, I paid for the the seat and should be able to move my seat back without any issues. Still very smuched. Extra leg room shouldn't be a premium."
Cons: "Chicken salad sandwich was soggy. All other food service and choices were excellent"
Pros: "USB connection at each seat. multiple movies available. food service."
Cons: "need more leg room!!"
Pros: "Great movie selection. Nice pillows. Decent food."
Cons: "For some unknown reason, I wasn't able to select my seat upon booking my flight. Perhaps this is because I booked through Kayak instead of directly on the Aer Lingus website. Because I was traveling with a friend, I wanted to choose a seat next to him. I could not figure out how to select a seat. The choice was not available through Kayak or through Aer Lingus. I e-mailed two Aer Lingus addresses, one kayak/vayama customer service address, tweeted at Aer Lingus and even sent them a facebook message. When I called Aer Lingus, I had to wait on hold for an HOUR AND TWENTY MINUTES before anyone answered the phone. They said that I couldn't pre-choose my seat and that I had to select it at the airport. Well, when I got to the airport, the Aer Lingus staff said that wasn't true and that the only seat left was in the very back of the plane. Far away from my friend. What a waste of time. This airline was extremely unorganized. Choosing a seat seems to be a rather simple thing to do on every other airline."
Pros: "The crew was great. We were given seat assignments 16 rows from our daughter, but they assisted and a passenger switched with her. The entertainment center looked good, if it had worked."
Cons: "The seating is so tight that reclining more than two inches severely interferes with the passenger behind. The narrow seats meant leaving an arm in the aisle, which the crew constantly ran into. The entertainment center was broken. The shepherd pie reminded me of military rations, and not in a good way. Between the tight space, reclining seats, blanket and pillow, you really have no room at sll"
Pros: "Overall the flt on Aer Lingus to Orlando was great. The crew were helpful, flt was smooth, and seats were roomy. The leg room was a surprise."
Cons: "Our luggage was lost. Initial tracking indicated they were not loaded on the Dublin to Orlando leg of our trip. Luggage eventually made it to Orlando and was delivered to us 5 days later. We had to buy clothes, toiletries, and other incidentals to allow us to enjoy our vacation on the beach."
Pros: "The flight wasn't super full, the flight attendants were extremely friendly, and it was a low-key, comfortable experience."
Pros: "EVERYTHING was good. Nothing was wrong. I never need more than nothing wrong. Thank you Aer Lingus!"
Pros: "That long flight was awesome! So many extra seats to choose from and I could spread out. The crew was very polite as well. Lastly the movie selection was great!"
Cons: "I would change the headphone jack on the seats to standard size to allow people to use their own headphones."
Pros: "No food or entertainment was offered, therefore can't rate."
Cons: "When the person in front of me brought their seat backit seemed as though the seat was in my lap."
Pros: "Crew is very attentive and working hard during trying times."
Cons: "My chairs screen in particular was very difficult to use because the touch screen was not working 90% of the time."
Pros: "Seats and crew great boarding was a nightmare"
Cons: "Better boarding patrol"
Cons: "Best flight and touch down ever."
Cons: "Missing one suitcase and it will be delivered a day late supposedly"
Pros: "Not a lot"
Cons: "Boarding was slow"
Cons: "Flight were delayed abnd canceled"
Pros: "Friendly staff, good food, comfy seats, clean plane"
Cons: "The lights broke on the plane so we all had to sleep with the lights on. That was the only negative."
Pros: "On time, smooth and professional. Didn’t have food or entertainment so can’t rate those."
Cons: "I was travelling as a connection following a long haul flight from Australia and was desperate for a cuppa but had no money or English bank card and didn’t want to incur huge fees to use my Oz card so was disappointed there was no complimentary drinks."
Cons: "HHad to pay for even basic drinks No entertainment"
Cons: "Having to pay for tea, coffee and water is outrageous Flight late."
Cons: "Seats were very tight for economy, luckily we were in the emergency seats."
Pros: "Seat comfortable, Crew was great."
Cons: "The guy in front of me pushed his seat back and the space was reduced dramatically, even for lunch. Screen was not so good, but pprobably enough"
Cons: "Once we got off the plane we had to go through security again and then rush through customs to get to our connecting flight. Customs agents wanted us to have our landing cards filled out before we got there but the crew on flight didn’t give passengers landing cards to fill out prior to landing and customs didn’t even have pens for us to fill our our forms. Super unhelpful and rude. Then our flight was delayed two hours which caused us to miss the train we needed out of the airport to West Jesmond. Thus forcing us to take a cab that was horrifically expensive. Super bummed on heathrow and British airlines. Would not travel through heathrow again."
Pros: "On time, very pleasant and helpful staff"
Pros: "excellent friendly crew"
Cons: "5 hours late"
Pros: "This was the right size airplane for the long trip very comfortable."
Cons: "BA on line does not always respond"
Cons: "The unpleasant unhelpful staff"
Pros: "We enjoyed the flight from Orlando to London."
Cons: "Trying to find the connecting flight in London and not much leg room."
Pros: "It was good."
Cons: "Nothing"
Cons: "My husband and I paid a combined $100 to reserve seats on our flight from LAX to London. When we got to check-in at LAX airport we did not get our reserved seats. Everything had been changed around. We did not even have seats next to each other. Upon complaining at arrival in London (there was no time at LAX to deal with this, as usual that airport was one chaotic mess) we were given a British Airways business card with a phone number that did not work/had been disconnected. I would like to get the $100 reservation fee back. Thank you."
Cons: "Waited an hr to finally get bags"
Pros: "I loved the safety demonstration video it felt like watching a movie and got everyone’s attention. Simply amazing and glad to see a lot of diversity. Flight crew were amazing too. Am Gobsmacked wow"
Cons: "None at all"
Pros: "Crew helpful"
Cons: "Security v rude - never like that efoe"
Pros: "The entertainment was great. The food was enjoyable and happy to see they offer vegetarian choices. Overall great experience."
Pros: "Everything was great , food was excellent and included clotted cream !!!!"
Cons: "Nothing"
Pros: "The entertainment was surprisingly good."
Cons: "The seating was tight."
Pros: "Flight was good, delayed by 25minutes though,"
Cons: "Delayed"
Pros: "The Boeing 787 and the Entertainment system."
Cons: "Toilets ran out of paper towels and kleenex Bags took too long to be delivered."
Cons: "Missed flight due to BA delay from Edinburgh"
Pros: "Service was great. The plane was big and confortable."
Cons: "We booked online with a major travel booking site and got Much chaper seats than aa offered. However, they wouldnt assign us a seat until at the airport; what a hassle."
Pros: "I liked how quick it was."
Cons: "It was odd going from the terminal, down two flights of stairs, out into a wry crowded bus to the plane. Then the people unloading out bags took close to an hour and kept switching baggage carousels and confusing everyone."
Pros: "I liked British airways check in procedure and luggage handling"
Cons: "The whole flight was boring, no entertainment. Seats are not comfortable, they use very horrable water to make tea... I wish I didn't pay for it but I you have to buy what you eat, that's not nice on a commercial airline"
Pros: "Arriving safely."
Cons: "The temperature was annoyingly hot on board."
Pros: "The flight was not very full, so we could spread out. Normally I really like British Airways, but the lack of AC was difficult."
Cons: "The air conditioning did not work and it was very warm, 77 degrees at least, the whole flight. It made it very uncomfortable. They said something was broken."
Pros: "Arrived ahead of time."
Cons: "No free alcoholic drinks. Seats are barely up to international standard - narrow, as is the aisle. Very poor quality food."
Pros: "Flight was operated by American Airlines"
Cons: "There was no entertainment on a 6 hour flight (you had to use the wifi with your phone) Seats were barely reclining, and in general pretty uncomfortable Food was not complimentar"
Pros: "solid experience with on time performance"
Cons: "London Heathrow security from my incoming international flight to my connecting flight was hostile, confrontational, and bewildering. Layout of terminal is ridiculous, with far too many chokepoints for foot traffic, far too many people, too few public seating options. Felt like a prison."
Cons: "This was a connecting flight for us and was delayed causing us to miss our flight home from London to Los Angeles. There were no flights back to Los Angeles until the following morning (18 hours later). We had to stay in a hotel near the airport in the meantime. My boyfriend and I were forced to miss work an additional day causing stress and inconvenience to our lives."
Pros: "Nothing"
Cons: "after 8 hours of delay after delay. Flight was cancelled. No flights available to New Orleans until the next day at 4pm. Had to be at work for payroll responsibliity. People counting on me for their paid. Hope I find another airline to make it home. Slept in airport with on place to go or eat"
Pros: "Nothing"
Cons: "Flight delayed multiple hours. Sat on Tarmac for 2 hours. Baggage lost for two days. Worst experience flying ever."
Pros: "I actually slept the whole way."
Pros: "Flight attendant was very pleasant. Flight was less than an hour so no food or entertainment. Arrived on time."
Cons: "My London to Charlotte flight arrived early, customs and immigration were fast. I was not allowed to change my flight to JAX to an earlier one so I had a 4 hour layover. I had not been issued a boarding pass in LHR and when I got one in Charlotte I was seated in the very back seat next to the WC. I booked this flight in February so was displeased that I had such a bad seat, also that I could have had a seat on the earlier flight. Something about BA and AA partnering makes it difficult and it should be easier."
Pros: "Great service. The flight attendants were cheerful, polite, and helpful The seat was comfortable. There was a large selection of movies, including lots of old classics."
Cons: "The food was awful. I am not fussy eater, and I could not finish the meal"
Pros: "Arriving at my destination"
Cons: "BA goes out of its way to make travel a stressful chore not a pleasure. I arrived at Gatwick North in what I thought was plenty of time. It took forty minutes to do a bag drop. Not check in - I had already done that - more fool me. The flight itself was the usual uncomfortable affair; sit in an aisle seat and you are constantly barged by the cabin crew who take a particular pleasure in barging their way through with the bars. Food? Drink? The cheapest possible - poor quality and tasteless. Legroom is a joke. BA are an absolute disgrace. Back to Easyjet who at least don't pretend to be anything other than they are."
Cons: "I did not take the flight due to a delay in the gate being displayed. I was check in with baggage and everything, but I get to the gate for them to tell me that it was too late. So the 2nd part of flight was a waste of money since I was not able to board my flight. Kayak would not give a refund or book another flight. So I was stuck in Ireland and had to spend another $1100 to get home. This was the worst experience ever and I will never book anything through Kayak again!"
Pros: "I had a set in an exit row and very much liked the leg room."