Daily cleaning, installation of cabin HEPA filters on flights from South Carolina to Orlando
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Scores according to KAYAK customer reviews
"The 2 hour delayed and the seats were very uncomfortable for economy"
Pros: "The crew."
Cons: "Nothing was mediocre about the crew or delta. The other passengers around us made a 4 1/2 hour flight feel like 8 hours of hell."
Cons: "Late taking off. Late arriving. Tiny plane, no entertainment system, took everyone's carryon. Had to wait to get carryon back."
Cons: "Delayed boarding"
Pros: "Delay with boarding"
Pros: "Fast boarding and off boarding"
Cons: "Crew wasn’t as attentive. While my first flight (I had a layover) seemed extra attention and care was put into the cleanliness and order due to Covid, second flight seemed to be a little overcrowded."
Cons: "Great flight"
Pros: "The space between passangers and the steps the crew took to ensure our safety."
Cons: "Nothing it was a perfect flight."
Cons: "Sitting in first class"
Cons: "Everything was fine... I should have packed a snack because I’m always hungry! Will travel Delta again!"
Cons: "WiFi didn’t work at all."
Pros: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
Cons: "Best option across the pond, amazing upgrade prices"
Pros: "Seat was great, complimentary snacks and alcoholic beverage"
Pros: "Inflight entertainment was great. Movies, games, moving map. Best I’ve ever seen in main cabin for free."
Cons: "The seating was too cramped. It’s extremely uncomfortable. Seems tighter both on knees and elbows."
Cons: "It could have left on time or they could have told us they weren’t leaving and let us get some sleep."
Pros: "I have flown with Delta for a number of trips now. I seem to receive middle seat allocations even with the freqent flyers partnership with Virgin Velosity program shared."
Cons: "My seat allocation."
Cons: "Stop being LATE!!!!"
Pros: "Full flight, nightmare. No comfort at all. Never again."
Cons: "Comfort on board."
Pros: "The food and the treatment"
Pros: "Almost everything"
Cons: "Could not get entertainment interface with my tablet to work, especially since I paid extra to do so. Could not access live TV on my seat/chair screen."
Pros: "The fact that I was so relaxed."
Cons: "The food"
Pros: "The pilot and the stewardess were very polite."
Cons: "Standing on line,it was slow cause only 1 person was help people check in. It would been better if everyone could check in with the kiosk machines. After half an hour than another person came to help. TSA move more fast cause so many people were working."
Pros: "The flight & landing were smooth, and we arrived a few minutes early."
Cons: "The entertainment system & WiFi were out. Wasn’t able to charge my phone either as the outlets weren’t functioning properly."
Cons: "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"
Pros: "I think they flew so fast. We could land almost on time even though we departed a hour late. Airplane was new and clean."
Cons: "Boarding was chaos. They overbooked 25? 45? Anyway, they are in panic. They tried to request ppl to take next day flight by giving away 300 gift card etc. the ppl who were told there are no seats upset and arguing at the gate. Flight was delayed for one hour. Once we are on airplane, they are still shuffling seats around, so ppl cannot move forward. Just standing there for 10mins waiting for things to settle. Flight attendants did not give us a headphone. (I have a headphone for iPhone X so I could not connect it to their entertaiment system.)"
Pros: "Everyone is working the gate and on the plane were amazing!"
Pros: "Everything went as smoothly as possible. Not a hiccup. Great price, great flight, great experience!"
Pros: "I love flying Delta. Non stop flights from DTW to MCO and FLL. The crew are so courteous. Love the new uniforms also."
Cons: "Both Virgin plans needed a deep cleaning."
Pros: "Not much"
Cons: "The re route to MSP... Seven hour flight time for a two and half hour flight..."
Pros: "I enjoyed my flight! Great movies, good food and I was comfortable. Nothing like First Class."
Cons: "Bought a brand new suitcase and Delta staff broke one of the wheels!"
Pros: "Every thing good"
Pros: "Everything was in order"
Cons: "None really"
Pros: "The in flight movie and fast boarding"
Cons: "Couldn't get a receipt for baggage fee"
Pros: "in Charlotte"
Cons: "delay on flight"
Pros: "Service was outstanding"
Cons: "TV froze and was never fixed."
Cons: "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me."
Pros: "Leo was friendly and helpful, a wonderful presence on the flight."
Pros: "Flight was on time and even landed early. Boarding was seamless with bag tag. Seats were comfy. Crew was professional."
Cons: "A drink with no napkins? I know airlines need to cut costs but what if I spilled my drink or want to wipe my hands after eating pretzels Delta? You can still provide napkins."
Pros: "Trip and flight crew excellent!"
Cons: "I understand that they couldn't deliver luggage during lightening, but my luggage and clothes were soaked!"
Pros: "For the first time in a ling time I felt if I dropped something I didn't have to kiss it goodbye. My knees and back didn't hurt by the end of the fight. I know longer felt like a sardines in a tin."
Cons: "My bag was damaged when I arrived at Orlando."
Pros: "From curbside check-in to landing the plane, overall excellent service ! Very pleased to find out they offered a shuttle from checkin to the gate. I am having knee surgery soon and the walk from security to gate 34 LaGuardia would have put me over the top with pain! It was a very nice gentleman that gave me a ride to the gate and even stopped to let me use the bathroom. Thumbs up *****"
Cons: "The fact that I was charged $150 to check a small cosmetics bag is no loose change ! I would have carried it on but my hand is in a brace and I has to have extensive surgery. Then yoy get to the gate, and they repeatedly asked for volunteers to check their bags for free. I think this is a very unfair policy and try to explain it to the curbside attendant. I literally cannot carry more than five pounds in my left hand until I get bone replacement surgery. I'm also having knee surgery soon and this small additional weight would be caused me excruciating pain ! They didn't care and still charged me $150 for a bag thats no bigger than 12 inches and weighs less than ten pounds. Thats the way you treat your first class passengers? One other quick note: the sausage and egg sandwich? that was served for breakfast was absolutely horrible! Thumbs down !"
Cons: "Delta cancelled the flight after midnight on Friday morning, and never rebooked me. I still haven't heard from them. In not even sure why I'm getting alerts about baggage claim."
Pros: "The crew made up for some of the lost time"
Cons: "Delta downsized the plane overbooked by 35, reassigned our seating that we made three months ago so we no longer could sit next to each other. My wife had to sit in one row I had to sit in another Delta did all this without contacting us. This was done to many of the passengers. The seats are getting as ridiculously narrow, I thought I was on Spirit Airlines! Now Delta is charging for bags! One reason I had stayed with Delta was although the ticket prices were higher the bags were free, now higher ticket prices and bag fees! Guess I will have to search for another air carrier. Delta is not loyal to me so I won't be loyal to Delta! Fuel is cheaper so they raise fees!"
Pros: "Going to NY the boarding zones changed by the gate so you could see your time for boarding."
Cons: "Going back to Orlando the boarding zone did not change from 1 and I was the last person boarding. I am not a frequent flier so it was confusing to me."
"Delayed for 2.5 hours, ending up awitching planes. As we left Charlotte at 0035, no services were offered. It was not a full flight."
"Tv on the plain"
Cons: "The customer service desk!"
Pros: "amazing crew"
Cons: "It was excellent trip regarding service."
Cons: "American Airlines is on top there game"
Pros: "Seats weren’t too bad, the plane was clean, and the crew was nice."
Cons: "Our flight kept getting delayed due to paper work AFTER we boarded. There were also a lot of people on the plane and no social distancing."
Pros: "The crew was super polite, even with the delay."
Cons: "I wish the seats were more comfortable."
Cons: "It being on time"
Pros: "The pilots and the team did a good job."
Cons: "They changed my seat i paid For last minute and sat me in a small seat when i paid For extra leg room."
Pros: "It was a quick and comfortable flight, no complaints."
Pros: "The plane was super comfortable"
Cons: "The crew of boarding was very rude"
Pros: "Everything was great"
Cons: "Being offered a cup of coffee would be nice"
Cons: "Flute gate changed 35 min prior to boarding to a new gate that was a 10 min walk. That was stressful. The flight ended up being delayed 20 min as well."
Pros: "Loved the individual monitors"
Cons: "Having to go to a different line to pay for a heavy bag"
Pros: "flight attendant excellent. Flight on time."
Cons: "Seats too small tight uncomfortable. Boarding without a jetway uncomfortable."
Pros: "The back crew member was amazing. She really seemed like she cared."
Cons: "Larger seats and larger walkways."
Cons: "Charlotte airport needs to stop taking the protective cover off of my suitcase and I don’t get it back, this is the 2nd time that this has happened in Charlotte and it keeps costing me money to buy new covers and my suitcase becomes more damaged because they treat other’s belongings with no respect."
Pros: "Very short flight, crew was great"
Cons: "In Orlando we had a connection to Alaska Airlines to Portland, Oregon. No one knew where it was. Gate attendants told us to look on flight board. Not listed!"
Cons: "I purchased a seat upgrade, so much more leg room and a relatively comfortable seat. No seat back TVs so bring your own entertainment."
Pros: "The entire experience was amazing."
Pros: "This was a quick flight - 39 mins I also got an upgrade too"
Pros: "Seats were not too cramped."
Cons: "Wifi that actually worked."
Pros: "The plane was very quiet"
Cons: "I don’t like the stand to put your own iPads on. Just give us the screens. Seems cheap for a 5+ hour flight. Come on american."
Pros: "great trip and crew"
Pros: "I slept the entire way because our flight was delayed and This was a connection flight for me but had now slept all day!!"
Pros: "Seats were nice and enjoyed the entertainment. Late flight meant loads of open seats and everyone was very happy about that."
Cons: "Delayed a half hour to board because flight attendants other flight was late getting in, but they kept us informed the entire time. Wasn’t their faults. Once we were on the plane, our flight was delayed for an hour, once again the pilots kept us informed and it wasn’t their faults. But it was kinda annoying."
Pros: "We were 40 minutes delayed but received good communication and had an uneventful flight otherwise."
Cons: "Horribly made me cancel flight because of 1min after 30 min cut off for boarding pass. Sat at the front desk for 29 minute arguing until my plane left."
Cons: "Boarding was poorly set up."
Cons: "American continues to surprise through their lack of consideration and cheapness Prefer to have seat empty on the front rather than move passengers that are loyal frequent flyers. The most important point for American is you have to pay for everything including for flight status. No longer miles flew but how much you pay them"
Pros: "It made for a interesting Christmas but not a very jolly one."
Cons: "The flight staff skipped my aile a few times on accident. The touchscreen didnt worl very well, they offed free headphones but my headphone jack was broke and all of the usb charger ports didnt work in my row there werent many new choices for entertainment. And the food was interesting I'll give it that."
Cons: "We arrived in Amsterdam at 9am, after traveling two hours to get there. We found out right away that there was a delay and chances of missing the connecting flight from Philadelphia to Orlando were great. We requested a different booking to insure travel to Orlando, which was denied. So the connecting flight was missed and after hours arrived in Orlando at midnight. Missed my ride and all car rentals were booked. All this caused a lot of anxiety and unnecessary stress. Very disappointing. And to add to it, the flight itself was horrible and there was no entertainment available for the entire flight."
Cons: "Sitting next to a bunch of crying babies"
Pros: "Poor airplane not have nothing"
Pros: "Time in air was quicker since we left so late"
Cons: "We spent 45 minutes on the ground in miami waiting for rake off in a hot airplane with no real air. Babies were crying because of the heat and everyone was sweating and complaining."
Cons: "Change of gate without notice because of this I lost my flight and I had to stay at the airport overnight the next flight was seven next day and the person out of content wass not nice at all she was so rude that didn’t make it easier for me !!"
Pros: "Nice crew"
Cons: "Crew let people move to main cabin extra without paying like I did"
Pros: "Shabby Cramped"
Cons: "Cramped Uncomfortable"
Cons: "The flight was delayed more times than I can count, we got a different reason each time. Weather I can understand, but telling us we are waiting on a specific crew to arrive and then announcing that crew is not for our flight was just terrible communication. No one seemed apologetic. The only thing they did was bring a snack cart over for us, and that got raided by children so many people didn't get anything. We had arranged transport from Orlando to Tampa for that evening, and our rides had to cancel because instead of 7pm we were now arriving at 130am. Your airline's mistakes put everyone at an inconvenience and we weren't offered assistance to fix it. My husband went to ask for help in arranging new transport home, but he couldn't even get to the front of the line. The customer service was terrible. We really enjoyed our first leg of the flight home with American Airlines, but after the second leg and all of the problems we had... we will not fly with American Airlines in the future."
Cons: "Total incompetence. Navigational system broken, two hours on the tarmac, unboarded, then reboarded one at a time, then out to the tarmac and then back to the gate to do FAA paperwork before finally being over 4 hours late. And they don't really care. Very sad."
Pros: "Seemed to have more leg room than average. Generally fine. I got to my destination without incident, and that is the most important thing! But flying today is awful. Uncomfortable, unpleasant, stressful, etc., all so the airlines (and their CEOs) can make millions."
Cons: "Crew was "all business" -- not many smiles. They offered the usually .5 ounce of pretzels or two cookies. Passengers routinely asked "can I have both?" and the answer was routinely: no. Really? My $300+ ticket isn't worth pretzels AND two cookies? Seems silly. And, you know that have BOXES of these free snacks."
Cons: "It was a full flight, anyone in loading zones 7-9 were required to check their carry-on luggage. We were in loading zone 6, so not required and preferred not to due to our full day of air travel that would continue into a 3 hour car trip. My husband reached the gate, his ticket scanned, and let onto the plane. I walk up next, my ticket is scanned and then the personnel at the gate said in what I can only describe as the most disrespectful, inconsiderate, ill-tempered tone that he would need take my bag. He grabbed it out of my possession, shoved it into the luggage sizing rack and even though it did fit inside the lines, he said it was "too close" and would need to be checked. Not wanting to cause a scene and quite frankly speechless by this man's attitude, I did not object.. It was not until I was seated on the plane that I noticed more than a dozen items of luggage larger than mine and that the vast majority of people that had 3, 4, 5 carry on items when the maximum is 2: one personal item and one carry on luggage item. It was both the lack of respect and the lack of consistency that lead me to have an extremely "poor" boarding experience. Serious retraining needs to be completed and boarding attendants should not be able to harass airline passengers."
Cons: "LATAM took our luggage from a flight from a different airline that we used to get from Miami to Orlando. They locked it up and closed before we arrived. My friend was unable to get his medicine, I missed vital time from a work contract, and we had to spend the night at the airport waiting until 1pm today to receive our luggage. This is the worst experience I've had with an airline. No one spoken with on LATAM seemed to care. We were stranded without sleep and got no clear answer from the LATAM hotline. There was no mention of compensation for our troubles. I will not be recommending this airline to other travelers aa this has ruines my work schedule and my friend is unable to get his medicine."
Pros: "Poor for BIG Airline like that chips chips"
Cons: "NOT GOOD the is 2 MUCH for CHIPS"
Pros: "Nice pilot, one of the flight attendants were nice. The seats were comfortable."
Cons: "This airline always has delays! There is no in-flight entertainment (music, tv, movies, etc.); thus, the flight was terribly boring! Also, only peanuts and a small cup of soda was offered to us. Other airlines give cookies and biscotti! The seats don't recline and they need more legroom. The majority of the airline crew largely ignored us and showed mediocre customer service."
Cons: "Not the Airline’s fault but the uber for my mom was directed to the national side of the airport which isn’t where the Allegiant terminal is (internacional wing)"
Pros: "Crew was nice"
Cons: "Complementary waters atleast and boarding on time"
Cons: "Was surprised to see 0 social distancing in the plane. It was packed and not everyone had masks. Should be mandatory."
Cons: "We had a 40-minute mechanical delay."
Cons: "Seats are uncomfortable"
Cons: "It wasn’t explained to me that Zone 2 allowed no storage of bags overhead. What was that $50 fee for? Hidden fees confusing."
Pros: "This crew was amazing"
Cons: "The seats are very hard."
Cons: "I tried to cancel this trip but was told I would have to pay more in order to receive a refund. Very disappointed customer as I have traveled with Allegiant many times and the one time I try to cancel my flight, I’m told I have to pay a fee which was more expensive than the actual price of the ticket. Waste of money."
Cons: "Late to load and then put us all on the plane and made us sit on tarmac for over 1 1/2 hours"
Cons: "Pathetic rationale for delay"
Cons: "I booked two tickets at the same time through kayak and was assigned a seat not next to my son! Because the flight was fully booked there was no ability to rearrange seats."
Pros: "Nice crew. Friendly and responsive"
Cons: "Recliner chairs"
Pros: "Great crew"
Pros: "The crew were very friendly."
Cons: "the seats were pretty uncomfortable, that was my main problem with the flight."
Pros: "Crew was friendly, boarding process was easy, spacious aisles"
Cons: "The seats do not recline and are not very comfortable. Drinks and snacks are not complimentary"
Pros: "FLIGHT TIME"
Pros: "The crew was very nice and professional. Seats were as comfortable as they can be"
Cons: "I really didn't have any problems , very pleased with the airline"
Cons: "Very uncomfortable"
Cons: "Check in."
Cons: "on time flight. Accurate info on app. Correct seat assignments"
Pros: "Our plane was struck by lightning and therefore not able to fly, so we were deboarded and left to wait until a rescue flight could come in from Boston. Over the course of 4 hours, the crew kept us updated with every little change and were all very helpful! Once we were able to board the rescue plane, the crew handed out complimentary candy and drinks to help ease the wait times. Highly recommended!"
Pros: "The plane didnt crash :) Friendly attendants."
Cons: "NO WIFI. Flights are delayed often, what looked like a brand spanking new plane had the most uncomfortable seats ever, felt like sitting on wood in the exit row. You get what you pay for though."
Pros: "The staff were friendly and helpful and boarded us in an orderly manner."
Cons: "Staff are part time employees and do not arrive to check in counter until 1.5 hours before flight. When flying out of this airport you do not need to arrive 2 hours early."
Pros: "Nothing to like!"
Cons: "Allegiant has an obscure boarding policy that shuts down online and in-person check-in 45min before departure. We got to the Allegiant desk 35min before departure to get our boarding passes and no luggage to check, and were told we missed the flight because check-in wasn’t allowed anymore. That policy should be made very visible and clear to anyone buying tickets on Allegiance as no other airline does that to passengers. We lost 4 tickets and had to buy tickets for a flight the following day. Horrible experience!"
Pros: "One hop flight"
Cons: "cramped seating, no wi-fi or on flight entertainment, low class of traveler, noisy older model aircraft,"
Pros: "Going in & out of small airports."
Cons: "We arrived late. Pricing system."
Pros: "Flight attendants were nice."
Cons: "There was no one working at the counter when we arrived at the airport and there was already a sizable line. We waited about 10 minutes before anyone showed up to assist customers. Not sure what was up with that. Very uncomfortable seats and crowded seating on plane which is typical these days everything else went fine. Flight left and arrived on time."
Pros: "The crew was friendly and smiled a lot. Non stop flight from easy and for me, convenient airports. I knew food cost extra so i brought my own."
Cons: "I knew my comfort would be cramped so that was expected. My only complaint was we couldn't understand the boarding instructions at the gate when they were calling zones. The microphone stunk! So because we couldn't understand,, people got in line who shouldn't have yet, and others didn't get in line that should have which seemed to really annoy some mouthy jerk in zone 5....who then had to turn around while boarding bc he forgot his phone, lol. Karma. So, that was my only entertainment and it was pretty great."
Pros: "Non-stop flight at a reasonable price"
Cons: "Food choices are very limited"
Pros: "Timing was good"
Cons: "Not a glass of water was offered. Who wants alcohol in the morning?"
Pros: "We were delayed on takeoff, but pilot made up a lot of the time I. air"
Pros: "The staff and crew are extremely polite and focused on good service."
Cons: "The seats on the Allegiant MD-80 don't recline AND the space between one row and the next is EXTREMELY tight. Much tighter than I have seen in an airline in a while."
Pros: "Front seat leg room"
Cons: "No WIFI."
Cons: "Left late"
Cons: "First flight being cancelled"
Pros: "Flight went smooth"
Cons: "I checked into my flight with luggage to check in. The lady behind the counter said I could not check my luggage that the only way for it to get on the plane was to take it through the TSA checkpoint. They confiscated everything in my bag that was over 3oz which was quite a bit of stuff hence the reason why I was trying to check it in. I will not be flying Allegiant air again."
Pros: "Cleanliness, friendliness, on time."
Cons: "Charging for drinks and snacks snacks.."
Pros: "The price for the flight and the direct flight make it worthwhile."
Cons: "Boarding process was completely chaotic; they had two lines, one for people with paper boarding passes and one for those with electronic passes, but they just let everyone line up all at once which was way too crazy. It needs to be better organized."
Pros: "Everything was good"
Cons: "Could of had more selections on the flight for snacks"
Pros: "Everything was great during the flight but..."
Cons: "We were delayed over 7 hours, with only a $50 dollar future airline credit and an $8 meal voucher. That's not nearly enough for that kind of headache. It was 2 am before we arrived at our hotel."
Cons: "We sat for five hours waiting for a thunderstorm to end on a hot plane with no drinks."
Cons: "Even snacks and water are only available for a fee. Seats do not have much padding and are not comfortable."
Pros: "Easy boarding, smooth flight, quick cart service, fast flying"
Cons: "Seats are so small I was window seat with two men who were jammed up so uncomfortably in their seats I felt bad. I was cramped cause they had no choice but to spill over in my seat. I understand safety is important but unless the plane is in middle of taking off or landing, or horrible turbulence anyone should be able to use the bathroom. We had landed and were just sitting and waiting on a gate to open. My fellow travler happened to be on her period n was told No she could not use the bathroom. After the 3rd time of her being sent back I got up with her and a tampon in hand n told the staff they had no choice she was using that bathroom. Of course they had to phone the captain and ask for permission which he ok it, but seriously , what are we supposed to do just sit in our blood. That was not cool."
Cons: "They arrive to the airport over an hour early and went to the desk we're asking them to print my ticket they informed me that they cannot check me in at the desk I had to do it online I didn't have the ability to do that so therefore I miss my plane"
Pros: "Setas were good. Good price and good boarding system"
Cons: "Aircraft cabin was a bit dirty"
Pros: "The crew was exceptionally friendly and helpful."
Cons: "Seats don't recline."
Pros: "The price"
Pros: "Crew polite, clean plane"
Cons: "Late, delayed. Price deceptive, extra charge to reserve seat and carry-on bag."
Pros: "Bring your own snacks & entertainment you will enjoy your flight. Make sure you eat before your flight. Download the Allegiant Air app to your cell phone you will have a Mobile Boarding pass no need to print use your phone."
Cons: "Great flight, no complaints, intend to use this airline whenever possible from now on!!!"
Pros: "It was very smooth and relaxing"
Cons: "Several hours delayed. Unfriendly and unhelpful ground staff."
Pros: "Just a smooth flight and made it in less time than expected!"
Pros: "Flight to key west cancelled. Flight home delayed and missed connecting flight."
Cons: "Fights could be on time with more advanced notice of delays and cancellations."
Pros: "The crew!!!"
Cons: "There was multiple delayed flights from the airline that day silver only boards from two gates in FLL. However the staff was rude and had a inability to communicate the situation to the passengers. I flew from Fort Lauderdale to Orlando after the delays I could have driven there faster."
Pros: "Crew was great and seating was fine"
Cons: "My biggest issue was I was freezing on the airplane, no blankets were offered and no way to get warm."
Pros: "Flight attendant was excellent"
Pros: "Comfortable seats, lovely flight attendant. On time!"
Pros: "It was on time. The boarding was quick & smooth The seats were comfortable. The crew was very pleasant. Landing was smooth. Disembarking went quickly and baggage was ready & waiting."
Cons: "A little noisy from engines. But ok"
Pros: "It eventually got us to the final destination."
Cons: "Front desk members were saying differ t laws and regulations to us because we may not not been able to fly on the trip because of over weigh? Why is that even a thing, selling tickets and the change of not getting on. If we didn’t get on the plane what are you going to push me on to the next flight and bump someone off that flight? That’s not right at all"
Pros: "Very attentive and followed through with requests!"
Cons: "No soda, juice or cookies offered. Carolyn Gaston"
Cons: "Never again. I actually got food poisoning while in Orlando and missed my return flight, and I was so grateful to be sick. I'm honestly surprised that old tiny plane made it to Orlando in one piece. We had a preacher onboard and we had him praying the whole time cause the plane would suddenly drop in altitude, or shake, and it made this really loud buzzing sound the entire time. We had to yell to talk to the person next to us cause it was so noisy. I wasn't expecting a whole lot cause it's not like I bought first class or anything, but I'm genuinely trying to repress the memories of this experience. As for the rest of the rating choices, there was no food. Just a tiny water bottle. No entertainment, unless you count begging to live through the journey."
Cons: "Two hour delay, hot, flight attendant looked hung over or very distraught, bad communication with the crew."
Cons: "Very loud and very hot!!!"
Pros: "Polite crew"
Cons: "Noisy airplane"
Pros: "Great staff good planes."
Pros: "We didn't fly because of the Hurricane. It devastated The Keys, our hotel and other facilities. Our function was cancelled due to that Hurricane. We will take that flight later this year."
Cons: "Did not make that flight due to hurricane."
Cons: "All ok"
Cons: "No refreshments"
Cons: "i would not fly again if possible. My trip consisted of 3 flights, starting in Fort. Lauderdalento to Orlando, Orlando to Denver, and Dever to Aspen. However, The first flight operated by Silver (a partner of United) was delayed due to "maintenance". Due to this delay, we missed our connecting flights and had to get new flights, causing us to have an over night layover in Chicago and then arriving in Aspen Sunday, the next day of our original arrival day. I just want to add that I saw on the departure board that Silver had maybe 16 flights that morning/ afternoon and maybe 7-8 of those flights, including mine, were delay or canceled. Not to mention they never updated their board to reflect our flight was delayed. The only good comment I have was that the Silver attendent who helped us get a new flight was very helpful."
Pros: "No bad weather anywhere in flight vicinity, no airplane on ground to fly, none to very little information given on why no flight, gate agent saying not to worry, they will try to have a flight tomorrow"
Cons: "See above"
Pros: "Opportunity to fly direct to and from Pensacola."
Cons: "What's the point of overhead compartments, if carry-on that is in addition to a carrying bag must be stowed, and overhead compartment sits empty?"
Cons: "The flight was delayed so I missed my connection. A united member was supposed to come get me and didn't make it to the gate. No one even appologized."
Cons: "Seats were terrible"
Pros: "Flight attendant was nice."
Cons: "Booked United flight, tried to check in on the app. Said i couldn't check in because it was a Silver Flight. Tried to check in through Silver, also got denied. Then the flight was delayed because they had to kick 5 people off. When we boarded said we were still too heavy so started kicking off unaccompanied minors. Tried to kick me off, told them I'm 27 and got accused of looking way younger. Thought I was gonna get kicked off. Finally took off- my seat was in the last row and seat back was broken so I was sinking into the back of the plane getting poked by metal so had to sit straight up whole flight. Plane was so small and old I was terrified the whole way. Finally land and pilot says they are understaffed so had another delay. Then the shuttle trains at airport were broken so had even more delay. I was so late I almost didn't graduate. Did I mention TSA machine incorrectly identified an object in my anal cavity? Hindsight would have rented a car and driven 6 hours than take this 1 hour flight. Worst flight ever."
Cons: "Never made it to Key West due to weather and airline would not rebook. Made passengers purchase an additional ticket without any voucher. Will not fly this airline again."
Cons: "The landing was so hard, my back is killing me. I had back surgery 3 years ago and the landing aggravated it really bad."
Cons: "Having to deplane, and reboard 20 minutes later."
Cons: "The plane had to make an emergency landing in Tallahassee and then getting to my final destination was horrible because Silver airways couldn't get a plane to get us to Orlando."
Pros: "It was a short flight!"
Cons: "The flight attendant was rude to all passengers. It was very hot in the airplane."
Cons: "Seats were uncomfortable, and staff very stand offish"
Pros: "Love Silver Airlines!"
Pros: "Red eye gave me flexibility to sit anywhere"
Cons: "Delays Service quite sucked."
Pros: "Getting off the plane!"
Cons: "Lack of AC! Seats horribly uncomfortable! Horrible"
Cons: "Flight was canceled. They sent me to a hotel that was fully booked. I went back to get into a hotel had room and no one was there to help. I ended up paying for my own hotel room. I went to get on my 8am flight and they pushed it back until noon. I eventually had to buy a flight with Delta to get to Orlando in time for my football game."
Pros: "Convenient non-stop flight to Orlando."
Cons: "Customer service in Pensacola was the worst. Took 30 minutes to check in and there were only two people ahead of me! The stewardess was noticeably unfriendly and borderline rude to many of the passengers. The experience in Orlando was 180 degrees different....they did a great job."
Pros: "Great service from beginning to end!"
Cons: "The supervisor, Jeanette, at the Silva airways terminal threatened me while boarding the plane. I have never been treated so horribly. I am considering contacting my attorney."
Pros: "WAS OK"
Cons: "DELAY BECAUSE OF MECHANICAL PROBLEMS---MISSED MY CONNECTION FOR PICK UP. --PAID TAXI - LAST RESORT"
Cons: "It was cancelled and rebooking was total chaos"
Pros: "Sat for a while to think on this one. Couldn't come up with a single thing."
Cons: "If you have a problem or bad experience you can't call customer service - you have to email them and wait "up to 30 days" for a reply. Flight was delayed To save time when the planes finally did arrive they must not have cleaned them - there were greasy forehead prints and hairs on my window. The plane seemed very run down. A couple of the staff were nice (professional only) but one woman at check in was very rude when I approached her to ask a question. Not worth saving a few bucks to be mistreated and so stressed."
Cons: "Our flight was cancelled and rerouting was terrible. This was my first experience with Silver. The price seemed reasonable but you get what you pay for. I will never use this airline again."
Pros: "There were only 6 passengers and we had 5 of them. Silver Airways first delayed the flight for 4 hours then cancelled due to "unknown" reasons. It was because its easier to get hotel rooms for 6 people than reroute in different airlines. We requested a refund and drove to Orlando. Very long drive and didn't get to Orlando until 1 AM, but better treatment than we got from Silver Airways..."
Cons: "See above"
Pros: "How direct and quick they did the bording and I boarding process."
Cons: "The flight was more that 1.5 hours late... And many passengers suggested this is frequently the case."
Pros: "I paid 200 dollars to fly with this airline from ft lauderdale to Orlando. I fry a lot so I understand delays. What I don't understand is why they keep saying that the flight was on time then at the time of departure tell us the crew would be there any minute. For one hour they kept announcing that the crew would be there any minute. The staff at the desk was you typical airline staff with a poor attitude."
Cons: "Keep reading"
Pros: "It was a puddle jumper."
Cons: "The water could have been cold but otherwise fine."
Pros: "There were no delays and we actually got to Orlando a little early. Always a plus."
Cons: "The plane is really small. My head touched the ceiling when standing. The plane looks dirty and the seats are all worn out. Also it is the loudest plane I have ever been on. I didn't feel that safe and I don't know if I would ever take it again."
Pros: "The crew was amazing"
Pros: "No glitches —- everything ran smoothly."
Cons: "My KTN was incorrect and Frontier was unable to correct."
Pros: "The crew was great"
Cons: "Nicer seating"
Cons: "Did not fly the had to change the flight frontier website does not work with safari. I change the flight an hour after I mad the flight and they said because I did not use google chrome that the change were not made they waned me to pay 402 to change a flight that I booked for 194. I could have bought two more tickets for 284. The told them that is what I need to do. By the revues I saw on line the did the same thing to at least 10 other people. Frontier said that a customer only has 4 hour to make a change to a flight. I talk to sever travel agents and was told we have 24 hours."
Pros: "The crew was great , only bad thing I witnessed a flight attendant get hit on the head from a cabbie in the back of the plane and saw a lot of blood coming from his head where he was hit. I hope he is ok. The entire flight was unpleasant the seats are horrible and no space the entire time the person behind me was hitting and pushing my seat so it was VERY unpleasant"
Cons: "If the Pilot when talking was more firm when speaking and louder. Idk if the speakers where he spoke through were bad or need replacing because from when we was departing to when we landed I couldn’t understand a single word he said through the speakers."
Pros: "Ticket price was amazing"
Cons: "We arrived early but were not allowed to disembark early"
Cons: "Reclining seats"
Pros: "Cleanliness of plane"
Cons: "Reclining seat would have been nice"
Pros: "Boarding was quick and painless."
Cons: "Better seating arrangements. They announced that we can change boarding passes to new seating but only after scanning our boarding passes. Then said No way because we already boarded."
Pros: "Nothing. Not clean at all."
Cons: "Clean the plane. Space people out. Passengers were bunched together while other spaces were wide open. Not cool"
Pros: "For low fare it’s ok"
Cons: "It’s ok as we travelled as low fare"
Cons: "Frontier did not notify customers where the flight was in a terminal 20 minutes away from the main terminal accessible only by shuttle which only picked up people at the main terminal every 20 to 30 minutes"
Pros: "Price. Flight was on time for boarding and arrived ahead of time to the destination."
Cons: "More cushion in the seats."
Pros: "Nice airline; no frills but didn’t need it with a short trip"
Cons: "It can always be better if other passengers wouldn’t be rude and jump up to deboard when the plane lands."
Pros: "The crew was polite and efficient"
Cons: "To have more leg room"
Pros: "Nothing to add, no issues with crew or seating"
Cons: "I don't like having to pay for carry on bag"
Pros: "I had never used Frontier till today and I have to say for being a discount Airline I was impressed. The flight boarding was quick, the seats were the same size as a normal airline in coach.....while I did not pay for a reclining seat I was comfortable for the 1.5 hour flight. I packed a bag that met the personal item size maximum and was not hit with any other fees. I actually found that the service was good and other passengers were friendly......probably because everyone was so happy that they didn’t overpay for the flight. I’ll definitely book again!"
Pros: "Friendliness of staff"
Cons: "No water passed out"
Pros: "The water"
Cons: "An hour of zero service... no water even! Had to ask for it and when I did they acted like it was a chore! All attendants were hanging out together in back for first part of trip discussing personal issues. Then moved to the front to hang out and then the pilot came out to hang with crew! Who is flying the plane!!! I will not be flying this airline again! Who is in control of the safety of these passengers? No staff on that plane even looked up! Most view I saw was the back side of the agents heads. Let's not add the fact of carry on costs of $45 each way AND you have to pay for everything you eat or drink on these flights! Literally the saying goes "it costs peanuts" I mean a few peanuts! For crying out loud you have to pay for peanuts! In my humble option a few very low cost items could improve this airline... they should make those changes effective immediately if they want to see higher reviews."
Cons: "missed flight"
Pros: "Cheap flight"
Cons: "Bag fee"
Pros: "I got there safely."
Cons: "The crew did not help people with bags and barked when people opened doors that were closed. There was no entertainment and no complimentary snacks or even water."
Pros: "Nice and cool on the plane...It was a hot day."
Cons: "No frills...flight attendants did not bust their tails to make sure anyone had drinks, etc. but still worth $79!!"
Pros: "operated by miami international that may have made all the difference even got free beverage and tiny pack of pretzels"
Pros: "Flight was smooth"
Cons: "Flight was delayed"
Cons: "Poor customer service. Baggage fees are ridiculous. Checking in online or by app and paying for bags doesnt save any time. You still have to wait at the counter in the airport. No bag drop. Airplane seats are uncomfortable. Waited on the tarmac for about 45 min"
Pros: "Clean plans and crew was great."
Cons: "Flight delayed due to security check."
Cons: "Showed up to the airport in New Orleans to find out my flight was canceled, but had to be told by people from another airline because the Frontier desk was vacant. Received no email, phone call, text or anything to tell me the flight was canceled. Not even one Frontier employee was at the airport to explain the situation. They just left a stack of papers to say the flight was canceled and they weren't offering anymore flights that day. Had to book one on another airline for the next day, so called Frontier to get reimbursed (they said very clearly on the paper that they would reimburse up to $400 in another airline) and spent over two hours on the phone getting passed around from person to person who said they couldn't help me. Still no idea if I'll be getting reimbursed. DO NOT FLY THIS AIRLINE."
Cons: "Had an issue with flight attendant humiliating me in front of all passengers around me."
Pros: "(1) Waited almost two hours for checked bags at the Denver airport. (2) They double charged me for carry on on the return flight ( I had to call and wait on hold for 45 minutes to get a refund after the trip). (3) my friend had to take a train back to Iowa after boarding return flight to Iowa because flight was cancelled due to no pilots available (4) my return flight to Orlando was delayed 2-3 hrs so my arrival ended up being 3:30AM. Weather impacted but larger airlines would have adjusted better. Horrible all the way around and I rarely complain about travel or service in general."
Cons: "Seat selection charge? 12$ carry on bage charge 45? And not even a bottle of water for free! I will avoid this airline if possible, I like to know how much the trip will cost in advance. For a round trip flight it was an extra 24$ for seat selection and 90$ for a carry on bag! That's 114$ that I could not avoid and would not been able to get on plane until paid ! No information about these charges appeared anywhere while purchasing the ticket!"
Pros: "Service was great. People were awesome."
Cons: "The luggage fee for one bag was $40. I wanted to pay with cash, so I had to buy a visa cash card (another $5). This process made things a bit more stressful flying with a pet. So check the baggage fees before booking ticket. I should have done the research, but it was still quite a surprise."
Pros: "Friendly crew. Alot of empty seats so we could stretch out.."
Cons: "I don't know why they bought a plane with seats that don't recline and tray tables are only half as wide as normal."
Pros: "Loved my flight, overall experience was great it was very affordable and very much on time."
Cons: "The only downside was I wanted to watch my team play so there were no entertainment or wifi."
Cons: "Nice crew, clean plane"
Pros: "Ticket price"
Cons: "Everything else. Horrendous customer service. Two legs of the flight were delayed for hours (both for mechanical reasons). They had no other flights to my destination but they would not rebook through another carrier (there were nearly a dozen flights on other carriers) or refund my money. They do not recognize FAA Rule 240 (which I know they don't have to but most airlines do under these circumstances). They looked at me like I was speaking Chinese. I spend 9+ hours at the Denver airport through no fault of my own and I got to my destination at 3:00 am the following morning (instead of the originally scheduled 10:50pm -the night before - arrival time)."
Pros: "All went well from start to finish. However a little more effort could go into informing passengers where you claim luggage. Eg ....repeating it in flight."
Cons: "Flight crew. Comfort of the plane"
Pros: "- The quick check-in was great, I found that it was maybe one of the easiest I've had. The flight was great for the cost as well, I was happy to know that it was just what I needed."
Cons: "I didn't like that they didn't offer any snacks on the fight, not even a water or pretzels, everything costed money."
Cons: "It would have been nice to have a drink and a snack."
Pros: "Boarding was fast and efficient"
Cons: "Too bad i didnt know it was a discount carrier...i wouldve purchased the more expensive flight where i didnt feel nickle and dimed for everything"
Pros: "It was satisfactory. More space than I expected for a low fare airline"
Cons: "That I was nickle and dimed for EVERYTHING."
Cons: "Workers are not compassionate at all with people. We had a death in our family and got that flight two hours before for an exaggerated amount and when we got to the airport everyone made it more difficult than ever for us even when we told them our circumstances"
Pros: "On time."
Cons: "The flight attendants were bored and unhelpful, the plane was cramped and hot. This is a low value airline that nickels and dimes its passengers."
Pros: "Aircraft was clean.."
Cons: "Not even water offered!!"
Cons: "Flight was delayed over 2 hours. Was forced to pay for an upgraded seat, even though I had already checked in. I will not fly with frontier airlines again. Customer service was neither friendly or helpful with answering any of the questions regarding the flight delays."
Pros: "How cheap the flight was, and that it went when it said it would to where I wanted to go."
Cons: "It's a bit offensive to be charged for drinks. Either don't offer them, or don't charge for them. Have one free drink,a dn one free snack, so that the people who took your cheap flight and are broke don't have to eat their hands.. Also, the whole, not even one free carry on will make me think twice before booking with you guys again. Fortunately I was able to pack über light, and that was my one item. And I get that weight is fuel, and fuel is money. But seriously, that felt kinds rude. Glad I checked in on line and found out in time to repack."
Pros: "...the ticket agent who got me checked and put me through priority TSA so I could make my flight!"
Cons: "The assistance of a front counter agent was horrible and made inappropriate comments to me due to me being late to my flight which was due to a faulty shuttle and short staffed rental service as if I was aware of airline policy! Even though I wanted to avoid all of lines to check in (only carry on bag) but all kiosk where out of service which why the lines where so long...the snide remarks and rude comments were not appreciated especially in front of other patrons, thank God another agent to assist me after the line agent moved me another customer up due to our flights."
Airlines flying from South Carolina to Orlando have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from South Carolina to Orlando
Masks required on board, masks provided on flights from South Carolina to Orlando
Social distancing seating
Middle seats unavailable to book on flights from South Carolina to Orlando
Testing for antibodies, testing for symptoms for flights from South Carolina to Orlando
Waiving of change fees. Search flexible flights from South Carolina to Orlando