Daily cleaning, installation of cabin HEPA filters on flights from South Dakota to Jamaica
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Scores according to KAYAK customer reviews
Pros: "Crew was professional and understanding/empathetic given the circumstances. We were delayed 4 hrs."
Cons: "While the weather delay was out of everyone’s control and it was obvious the pilot was doing everything he could to get the pale airborne... i feel their could have been better communication from the ground as to our take off time. They kept changing our time and thus we were trapped on the tarmac for 4 hrs. Had we known, some of us could have gotten off the plane and rerouted so as not to miss our connecting flight. We and others were stuck in Atlanta, had t okay for a hotel....and missed a day of vacation....☹️"
Pros: "The timeliness of the flight and the service during the flight."
Cons: "The tagging of the bags. The bigger bags should be the only ones tagged. Smaller bags that fit in the bin should be allowed in the cabin."
Pros: "Cabin crew was great. Was told they don’t feel they can do a good job of serving 48 passengers in Premium Select with 2 crew."
Cons: "Image recognition step slowed boarding down a lot. Food and amenities on Delta Premium Select seem to be getting worse"
Pros: "Seats too small"
Cons: "Crappie entertainment. Never figured out how to login on phone,"
Pros: "Easy boarding, our connecting flight was at the same gate!"
Cons: "Would always love more room in comfort class."
Cons: "Delayed departure"
Cons: "Small plane, feels cramped"
Pros: "Nice crew, easy process"
Cons: "Everything was fine"
Pros: "Super crew. Reasonably good food. Liked how safety conscious crew was."
Cons: "Nothing. Great job everyone"
Cons: "Equipment used has seen better days. Seemed to have difficulty starting engines and aircraft had loud squealing hydraulic pump noises not typically encountered when flying the 717. A little disconcerting."
Pros: "The crew was amazing, the seats were super comfortable, entertainment was great, lots of movies to choose from. Also they handed out a lot of great snacks"
Pros: "Not enough toom between rows of seats."
Cons: "Boarding was very slow and exiting the plane was also slower than normal. An overhead bin was locked and that delayed passengers"
Pros: "good service"
Pros: "Surprisingly comfortable for such a short flight. The approach is impressive. Friendly attendants and captain kept everyone updated when there was a slight delay. Was overall a really nice flight"
Pros: "Awesome Customer Service"
Pros: "Flight attendants were very friendly."
Pros: "No surprises. On time. Courteous. I suppose the most amazing thing is their app. It tells you when your bags get on! Also I forgot that I had a knife in my pocket. I ran back to the desk and she went back, found my bag, put the knife in there. Wow. What service. Also I notice that Atlanta is a lot nicer than it use to be. Attendants are more friendly and loading is more organized. Way to go Delta."
Pros: "Food was great as was the selection of movies available. The seat was comfortable and had enough leg room."
Cons: "Lines was confusing and the various boarding tiers were not announced properly (Delta One, Sky Priority, and Zone 1 were all together and Zone 2 started boarding way before the priority lane was finished)."
Cons: "Denver airport is far too large for there to be such a small security check therefore it took forever and I missed the flight. Delta tried to charge me $1000 for another ticket to Albany and I decided to fly with another airline for half the price instead"
Pros: "food was great. the plane was very comfortable and i also like the fact that there was free movies and wifi inside the plane"
Pros: "They were very helpful. I hurt my leg and am on crutches and they were extremely helpful to get me to my next gate in Minneapolis and to get me to baggage claim in Philadelphia."
Pros: "Everything except the time of arrival."
Cons: "It was SO late; like 3 hours late."
Pros: "Service the crew gave. Smooth fligh"
Pros: "The Delta flight was such a pleasant contrast to the funky Interjet flight that I took from L.A. to Mexico that my Economy Class felt like First Class."
Pros: "Once we hit the coast we skirted down the coas of Florida which provided a spectacular view. The approach and landing at Key West airport was thrilling and absolutely perfect. We’ve flown Delta many times but this was our first but not last time to Key West."
Pros: "I love Delta, especially their newer planes that have screens in the backs of headrests and free movies."
Cons: "Leg room is never enough. I'm 6'1"."
Pros: "great staff . clean. current movies"
Pros: "The Delta check-in at RDU was terribly understaffed with only 2 agents handling baggage drop-off for a fully booked Boeing 757. I waited over 1 hour and got to the gate at the last minute. Poorly managed! The flight crew was great though! Very attentive service even in the economy class!"
Cons: "The food could be better."
Pros: "I liked the fact that I was able to watch a movie on my phone."
Cons: "The flight was very rough at times."
Pros: "The quick flight was nice, the flight attendants were super sweet and kind and were willing to give me extra snacks when I requested for them. No screens on this flight, but understandable since it was such a short flight :)"
Pros: "The crew of this flight were fun and personable without being intrusive."
Pros: "The customer service was amazing! The amenities made the flight entertaining and enjoyable. The pilot key us informed."
Cons: "Middle seats are physically uncomfortable."
Cons: "My flight got to New York so late!!!! I missed my international flight."
Pros: "I had a guy offer me his window seat. Nice guy. It was only 2 hrs. We arrived on time. Pretzels and drinks."
Cons: "No entertainment."
Pros: "Crew was wonderful"
Cons: "Nothing- good flight, I couldn't sleep but that wasn't your fault"
Pros: "Good seats."
Cons: "Not enough water on the flight and we landed in a parking lot and shuttled back to the airport."
Pros: "Online check in was very good. Liked the ability to select free seats ahead of 24hr window. Liked being air side for the whole trip Detroit airport Terminal A was good. Free WiFi 50mb + awesome. Crew were friendly and efficient Will do this trip again."
Cons: "Seat always seem uncomfortable after 3hrs anywhere! And more leg room would always help. Food was OK liked the choice of 3 meals difficult to do quality food for 200+ but keep trying to improve"
Pros: "New and improved food options!"
Cons: "Boarding took more time than usual. They were able to accommodate less carry on baggage."
Pros: "Left on time. Boarded easily and arrived early"
Cons: "Flying :)"
Cons: "Missed the seatback entertainment system!"
Cons: "Boarding took forever. Delta doesn't seem to have a good system. Plane was packed to the last seat. Congrats! No food for purchase. Will avoid next time."
Pros: "People, your people were fantastic!"
Pros: "The flights were on time and the entertainment system worked great."
Cons: "They overbooked (as usual) and bumped me from the Atlanta to Los Angeles leg of my journey. This put me 24 hours behind and cost me hotel money."
Cons: "I left my wallet on this flight. It was extremely frustrating that I was unable to speak to a live person to find out if the wallet had been recovered. I filled out the form online and now have to wait 2 to 3 weeks!"
Pros: "On time"
Cons: "No personal entertainment system"
Pros: "Great flight. No problems. Everything went smooth from take-off to landing. Got into Tampa early."
Cons: "I could get me phone to connect to the wifi during flight. I have Sprint. The guy next to me with Verizon seemed to have no problem at all."
Pros: "Everything basically"
Pros: "The crew was amazing! So sweet and great experience. Tatiana was really great and caring and was interesting to talk to. I sat across from her for take off and she was great."
Cons: "Never made it to this flight, because my previous flight was cancelled"
Pros: "Fast boarding"
Cons: "There was no service at all outside of first class. There was garbage around my seat. Small seats even in extra space seat"
Pros: "787 seats have better legroom & recliner"
Cons: "Vegetarian food needs lot of improvement"
Cons: "I was not notified that I needed a visa as of October 1st, therefore missed my flights. You suck"
Pros: "The flight crew was fine considering it was 2 in the morning."
Cons: "Our flight was delayed 3 times; from 10:40pm to 12:55am to 1:25am because “the copilot was late on his flight from Chicago.” When another American flight arrived around midnight and their copilot offered to step in (he had not exceeded his flying hours), he was refused by management. Exhausted passengers were extremely angry. Each time the flight was delayed, the gate agents waited until the “Boarding in...” status screen reached 0 before announcing the next delay. Not cool."
Pros: "Actually, the entree was good!"
Cons: "As always with American, we take off late - today 25 minutes. Constant announcements disrupting sleep - another common feature. And please don't thank me for choosing American, it's the only option from Philadelphia for the locations I travel to. Recently I traveled twice to Newark (an extra hour away) to avoid having to fly American."
Cons: "If delay to much pls let customer out of plane"
Cons: "Everything was fine"
Pros: "The crew made the best situation"
Cons: "Not loose my luggage Not change my seat from first class to coach"
Pros: "My seat"
Cons: "They canceled the flight"
Cons: "My seat was disgusting when I went to sit in it. Then I discovered the seat was broken. 24A"
Pros: "Very helpful crew."
Cons: "Too often the video screen I’m given doesn’t charge up and it has to be replaced mid flight. This happened again during this flight when 2 screens didn’t charge and had to be replaced before the movie ended. The crew was helpful, but this problem is annoying."
Cons: "Because our first flight was delayed over 4 hours we missed our connection and had to be re-booked on the only other flight that still had seats that day. We had previously booked and paid for Main Cabin extra seats in the second row that included extra leg room and free drinks. We ended in an airplane with two exit rows, one near the front and the other near the back. Our seats were right behind the rear exit row in the back of the plane. The seats did not recline and there was limited leg look because the exit row seats were aligned differently due to the crew seat next to the door. Also, the bathroom was right in front of the row in front of us and so it was busy, noisy and smelled. Obviously we didn't get our free drinks either. Now I'm having to fight with American trying to get a refund of the money we spent for the Main Cabin extra fees. The fun never stops. I will never fly American again."
Pros: "on time"
Pros: "On time"
Pros: "Service was inattentive. Worst I have experienced in a long time. I’m traveling in first class — I believe economy had much better service."
Cons: "Inattentive service."
Cons: "Our wait to get to the gate was in excess of 40 minutes."
Cons: "Condescending staff, lackadaisical crew, pitiful excuses of why we were delayed."
Cons: "flight was delayed two hours because they couldn't find a single American airlines employee to sign off on some log book.sat on tarmac two hours because no one could sign a piece of paper!!! so obviously we missed our connecting international flight to dublin. called american customer svc, they made us call british airways, british airways said we had to call kayak, kayak said we had to call American. thanks for all the great customer svc. this is why everyone hates flying and all airlines are garbage. then finally in chicago american customer svc desk said they rebooked us on a British airways flight the same night, we traversed (ran) the entire chicago ohare airport only to find out british airways said we were not on that flight, were completely full and we had to go back to american. literally had to leave airport to get on train to go back to american terminal. they swear we are now (the next day) on this aer lingus flight despite our inability since last night to try and check in to that flight because aer lingus website doesnt work, no one answers their customer service number and their ticket counter at airport doesnt open until noon. suffice it to say we are still not on a flight to Dublin, ive missed an entire day of a limited vacation, and i will NEVER fly american again."
Pros: "Fast quick flight. Bags out quickly."
Cons: "Seats are far too cramped for someone who is 6,2."
Pros: "Although boarding took a very long time because the flight was full, the flight was smooth. The touchdown was awesome."
Cons: "I can't comment on food. I didn't get any."
Pros: "Great passengers and crew"
Cons: "Late on hour"
Pros: "Quiet, flight. Full but you wouldn't have known it. Had an issue with lavatory door not closing right. Turns out an AA mechanic was a passenger and fixed it!"
Cons: "I didn't find out until in the air that I needed to download the AA streaming app ahead of time to watch movies on the plane"
Cons: "This was an updated 737 with pleather seats and a sleek look inside. But what matters most is leg room for me. There was none. I flew for 5 hours in totally cramped conditions. I loved the page in the mag about seat exercises to keep your leg circulation up. Couldn't bend my knees even. Disgusting"
Pros: "Friendly Staff"
Pros: "The crew was helpful and fast in turning plane over."
Cons: "Flight delayed from 1015 pm departure to 1135pm, so I had to making my arrival at 1am. Hard are the person picking me up. Despite the fact that they moved my flight they closed the Aa lounge at 10 and kick you out, even though they moved my flight"
Pros: "Given our delay, our lovely stewardesses made me feel super calm and comforable."
Cons: "Completely out of the crews control but we were stopped mid takeoff due to the cold weather and macchanical issues. I completely understand better safe than sorry but it was just very jarring having to be stopped mid takeoff rather than just triple checking while we were still on the ground."
Cons: "It was nice. And boarding was good too."
Pros: "Arrived safely and on time."
Cons: "No power outlets at seats."
Cons: "Flight was delayed for nearly 5 hours. There was no accommodations for the delay, except for apologies. Very limited snacks were provided, but this huge delay cut into our reservations and vacation in our resort."
Pros: "Nice plane"
Cons: "Slow set up of gateway upon arrival"
Pros: "Boarding was prompt, flight attendants polite and accommodating."
Cons: "If I am in business class and platinum status, why can't I use the lounge - which is only available to Platinum status going to LA or SF, Latin America but not to Cancun. American Airlines needs to change this policy."
Pros: "Awesome service"
Pros: "Got to Paris. Crew was nice."
Cons: "Very tight seats that had minimal room to sleep. My knees hit the seat in front of me when sitting upright"
Cons: "Poor communication Delays -3 hrs"
Pros: "power for charging phone etc. good movies"
Cons: "$12 minimum WiFi cost to check email one time."
Pros: "In general it was fine"
Cons: "The flight was not cheap and when I went to select my seat, it revealed that to not sit in the middle row would cost me an extra $60 each way. A bit much on the misc charges folks."
Pros: "Cabin crew were quite good. Food was fine for airplane fare with excellent ice cream mid-flight. Airplane was spotless. Entertainment was very good. Plenty of carry-on storage on this 787-9. Customs and airport (DFW) experience was very good. Baggage claim and return for connection were prompt and rapid."
Cons: "Seats were tight in basic coach. As typical at CDG airport (other than the government subsidized Air France facilities), check-in and security is a nightmare. Clearly the worst airport in the world."
Pros: "Friendly people, seemingly short flight, as I slept part of the way. A lot quicker than driving from upstate New York."
Cons: "Again, hard to hear announcements, and I was unaware that non-alcoholic beverages were complimentary. Ride was a little rough, awakening me numerous times"
Pros: "Crew was very professional"
Cons: "My flight was delayed 5 hours"
Pros: "Just getting off the plane"
Cons: "Almost everything was nightmare minus the ticket counter people*"
Pros: "Lots of food, good service."
Cons: "No Wifi! I couldn't believe it... no Wifi whatsoever. I will now book flights based on Wifi availability as I lost hours of work I could have been doing."
Cons: "The flight was not smooth, it seemed like the pilot didn't know what he was doing. I arrived an hour early for my flight and my bag got left behind. I'm only here for a day and a half and my bag won't reach me for another 24 hours. Really poor experience with AA."
Pros: "I messed up royally, as a result, I missed my flight to Miami. However, they were able to put me on the available flight without the extra cost to me. Thanks a lot."
Cons: "The touch technology for the entertainment system was not user friendly and rarely responded immediately to the touch. It discouraged me from using the entertainment system."
Pros: "The crew was polite and helpful"
Cons: "The food was very average"
Pros: "Fast and easy"
Cons: "Entertainment and bigger seating"
Pros: "It was just okay"
Cons: "Nothing just flying in a smaller plane"
Pros: "Flew United out of Sioux Falls. Check in took forever. United employees were miserable. Did get some help from a very nice TSA woman. TSA check in was a nightmare. Almost missed flight. Complete chaos. The sat on runway for 40 minutes waging for luggage to be loaded. Almost missed connecting flight. Just plane horrible. Very helpful stewardess however."
Cons: "Entertainment console was defective"
Pros: "Improved and smooth kiosk at check in, especially for basic economy ticket holder like me who is not allowed to do early online check in. Smooth and speedy security check point, and clear signs for me to find the terminal. Good amount Of reataurants and snack stores. Onboard wifi is great, especially I can use my points to purchase wifi."
Cons: "The check in kiosks during rush hours - there should be more staff on standby to help and coordinate the use of kiosks, like checkout line during the busy holiday retail store. This will speed up the check in and"
Cons: "Didn’t make this flight due to prior delay."
Cons: "Serious delay, deplaned once and arrived 5 hours late with no real reasom."
Cons: "Maintnece delayed our flight for nearly 3 hours. We remained aboard the parked plan for this time span and not allowed to get off of plan."
Cons: "The A320 seats help define the “bus” portion of Airbus."
Pros: "Fast boarding"
Cons: "Plane was a little drafty."
Pros: "Friendly crew."
Cons: "Stuck in Denver because our flight was delayed so we missed our connection to Houston. Couldn’t get a hotel voucher because they are claiming a weather delay (which there was none)."
Pros: "Flew First Class, so: - Got to eat an drink good stuff... - Plane/seats were clean"
Cons: "But it could have been Economy because: - Had to ask for everything, even a greeting and a welcome aboard drink - Cabin Crew's attitude was very poor; the looks we got! - There was no on-board entertainment or Internet available - Crew gave us outdated customs forms so everyone was delayed because we had to locate proper forms and fill the out upon arrival"
Cons: "4 hr DELAY"
Pros: "We arrived earlier than expected"
Cons: "No Wifi No Movies or Entertainment No update on what arrival terminal we were let out of, so my ride that picked me got lost and confused about where to pick me up. (Not at United Terminal 7 at LAX)"
Pros: "Flight was on time and the aircraft was clean. Movie selection was pretty well!"
Cons: "The United flight back did not have as comfortable seats in economy as the ANA economy seats going to Japan. I had an isle seat on both flights but found the ANA aircraft had much more comfortable seats."
Pros: "Crew was nice"
Cons: "Wi-Fi dropped for an extended period of time during the flight. Seat was not comfortable."
Cons: "Trail mix was gross, the child sitting next to me spilled her soda all over my pants and throughout the flight kept purposely touching even after I and her mother told her to stop."
Pros: "I wasn't so cramped this trrip"
Cons: "Took forever to land freaked me out a lil bit"
Cons: "Had to pay for entertainment. This was my 50th flight this year and first time any airline has no free entertainment. Probably will boycott united on future flights"
Cons: "United was unorganized and they acted as if these cancellations were no big deal. Those two days that we missed could have been spent at work. Now I have wasted PTO time that I can't get back and wasted money at our resort that I wasn't able to get back. One of the agents at Bradley International Airport Sammy put her hands on my friend and screamed in her face USING FOUL LANGUAGE with a line full of people and their children waiting to check in. It was unprofessional and uncalled for. We did get police and management involved. The overall experience was terrible."
Pros: "Thought it was cool with the screens in the seat even though I didn't use them"
Cons: "Seats were cramped and the power outlet was to hard to reach since I couldn't see it. I ended up just using my battery pack."
Pros: "Crew were friendly and helpful"
Cons: "Seats are tight, food is a few pretzels."
Pros: "I liked that the flight was on time"
Cons: "I did not like the absence of much food for breakfast on economy"
Cons: "Connecting flights so close together we barely made it to the gate. Crew wasn't as friendly. An uncomfortable 5.5 hour flight to say the least. I'll pay extra to fly American again next time."
Pros: "Thankful for safe landing , staff was fine."
Cons: "Flight was delayed, plan was leaking something that was discovered when we were taxiing from gate. 1hr 10 min delay"
Pros: "Nothing delay"
Cons: "Mahor delay and tarmac issue refund immideate"
Pros: "Flight was okay"
Cons: "Flight was almost 2 hrs delayed"
Pros: "The flight was fine. Crew was polite. No problems with that part."
Cons: "Tell me why it costs $470 to fly 1.5 hours from S.F. To Denver. Absurd! I flew from Denver to San Fran for $90, the same week. Never again!"
Pros: "On-time departure from Cancun but early arrival in Denver (relatively mild jet stream?). Otherwise, fairly typical United cattle carrier."
Pros: "One of the friendliest flight attendants. I did not get her name but she was wonderful. The pilots took extra care and caution due to turbulence."
Pros: "The flight itself was great.. However the experience at the airport was terrible.. After placing several calls prior to my departure date to confirm that my 40 inch TV was ok for transportation , it wasn't until I got to the airport to find out that I was unable to take the TV or the TV stand.. I live in Philadelphia and had nowhere to leave it causing me to give it to a stranger in order to make my flight . I am very distraught that the information indicating there was an embargo restricting the transportatione of TV greater 32 inches or boxes to Montego Bay was not given during any of those calls.. I don't understand why that information was not sent in an email prior.. On top of that I placed a call to customs in Montego Bay and was adviced that the embargo is enforced by the airline not customs... If I could some how get some answers regarding this I would appreciate it..."
Pros: "Great staff"
Cons: "Board unboard then wait for an hour to get a cleaning crew? Another h delay Of my 3 flights on this trip each one was considerably delayed"
Pros: "Plane was a little roomier than the A230"
Cons: "No audio or v ideo on almost 5 hours flight to Phoenix. Plane was full and seats very tight on A230. The return flight to Newark was no better. Tight connection thru Houston. DIRECT TV did not work on the 737800. Many of us had connecting flights, flight attendants should have announced that people who without connecting flights to remain in seats while those of us with connections deplanned. Seat did not recline"
Pros: "Well, my original flight was cancelled due to bad weather, got to spend 2 extra days with my family! Gave up my seat on the last leg of my flight, got a 500$ voucher, put up in a beautiful hotel, w/ a nice meal and transportation. Like winning a sweepstake. Always love United, great airline, great staff."
Cons: "There was nothing i didn't like. Airline of choice, for always!"
Pros: "On time no delays"
Pros: "No think special!"
Cons: "Small space and no entertainment on an international flight."
Pros: "Entertainment available; happy that it was free; blanket and pillow"
Cons: "The seats are uncomfortable to sleep in so I didn't sleep at all from San Francisco to Bradley; wished my seat had somewhere to plug my phone"
Pros: "Didn't like that we have to pay for everything like food & tv"
Pros: "The flight"
Cons: "No pretzels or cookies. One of the flight attendants was a bit over the top trying to be cool. It came off as obnoxious."
Pros: "Good crew"
Pros: "The staff tried hard to be nice and we got to San Fran safe."
Cons: "The flight being delayed and my liggage getting lost."
Pros: "Ride was ok. Both our flights from Chicago were delayed. No one tried to explain or offer any apology. No one offered to complete anything or offer coupons for meals. I thought that was extremely rude."
Cons: "See above. Very disappointed. There were four of us and my 76 year old father has health issues and was very uncomfortable."
Cons: "I didn't get what I paid for and the person next to me got more than they paid for. I expect a refund."
Pros: "courteous attendents and airport personnel. on time flight"
Pros: "Check in 24 Hrs before by phone and upgrade to Economy Plus for me and my husband - we were returning from a ski trip ( we fly twice a year Bs Aires-Calgary during the ski season)."
Cons: "On our return, check in ground staff tell us we can NOT check in skis and boot bags, not even paying. The reason was unknkwn but that is what the system was indicating ... We purchased RT tickets, flew from BsAires to Calgary without a glitch, skis and boot bags, in addition to one checked bag and s small carryon each. For no reason we were denied the possibility to check in ski equipment and provided no reason or solutiion. This was also not a full flight"
Cons: "Plane left earlier than scheduled so left without us, we were already checked in."
Pros: "Not to crowded"
Airlines flying from South Dakota to Jamaica have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from South Dakota to Jamaica
Masks required on board, masks provided on flights from South Dakota to Jamaica
Social distancing seating
Middle seats unavailable to book on flights from South Dakota to Jamaica
Testing for antibodies, testing for symptoms for flights from South Dakota to Jamaica
Waiving of change fees. Search flexible flights from South Dakota to Jamaica