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Pros: "As always crew magnificent"

Pros: "Flight attendants were excellent, food service very good. If the service is so good in economy, I can't imagine how nice it would be to fly in business class. I would fly Qatar Airlines all the time if the price is right."
Cons: "Economy row seats don't give you enough space for your legs between rows, but this is a systemic problem among airlines. You have to live with it or move up to business class."

Cons: "Not a lot other than better choice of movies and music. Super airline as always"

Pros: "Crew was terrific. Great service. New aircraft are comfortable too."
Cons: "Food. Meals are of poor quality. Bland in taste and rubbery texture."

Pros: "Good service from the crew and food was good"
Cons: "Flight was delayed and there are redundant checks before entering to the gate. No internet service in the flight and was a very long flight (14 hrs)"

Cons: "Friendly and wellmennerd team."

Pros: "Stuff are so excellent clean plane good food"

Pros: "The Crew were excellent, friendly, professional and attentative."
Cons: "We checked in seven and a half hours before this flight as we had just flown from Melbourne Australia to Qatar landing that same day at 0435am in the morning with this flight being delayed from 805 am to 12 noon then to find that we had been allocated the last row right at the toilets. Horrible."

Pros: "Great"

Pros: "Everything"
Cons: "Nothing"

Pros: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Cons: "Boarding at Bali Airport is chaotic. This can hardly be attributed to Qatar Airways but this needs to be sorted out. When boarding began, it started with "Group 1" rather than business and other priority customers. It ended up rather chaotic with boarding halted at the end of the escalator causing a very uncomfortable situation as people struggled to get off the escalator."

Pros: "Everything"
Cons: "Food is good except Chicken coconut curry"

Pros: "The groynd services in US and Doha are excellent and quick. The check in process in India is very slow"
Cons: "Our first time traveling on Qatar. Will definitely love to travel again if the fares are reasonable."

Pros: "Boarding was smooth; Plane was clean; Flight departed on time;"
Cons: "Flight arrived late for no obvious reason; Crew was good but not as good as what I have experienced in the past with Qatar and other airlines"

Pros: "had a whole row to myself and the food was very good"

Pros: "Nothing about American Airlines Never ever to travel with it again"
Cons: "Passengers service bad Air hostesses just rude I Don’t even know why someone wants to work When they can’t even smile There were few seats were empty but they were offered to fellow passengers who happens to be different colors Person Then me America airline lost my family business for ever"

Pros: "The service is Top Knotch!!!"
Cons: "Wasn’t much music to choose from..."

Pros: "I appreciated the friendly and always service minded staff. The plane was clean and I enjoyed good leg room. I was happy with the menus and the film selection was entertaining and current. All over a great experience and I would not hesitate to choose Qatar again."

Cons: "Even though we landed in Doha before our connection left ( barely-20 min)on Qatar airways, they would not hold the connecting flight for the 7 of us who were connecting. This was extremely disappointing as we then lost a full 8 hours of our first day arrival. If they schedule you for a 45 minute connecting flight, I suggest you book a later one. Our flight from NYC left on time but was 20 min late landing. Their only compensation to us all was use of the airport lounge in Doha ( quite nice with free food wine and showers, but would rather have had the extra day in Bali."

Pros: "QA is really a five starts company , and I enjoy the trip always with qatar airways"

Pros: "Helpful crew"
Cons: "Food quality and quantity Cramped seating"

Pros: "Great service and crew"

Pros: "It's was good"
Cons: "The plane from Qatar to Nairobi new modern plane needed"

Pros: "Staff worked fast to feed and water everyone."

Cons: "Screaming children; not the airliners fault"

Pros: "Very professional ground staff and cabin crew; very genuine and trained well. However, the first class food is absolutely subpar. Entertainment choices were great though & the lie flat seats are fab!"
Cons: "The food"

Pros: "Loved the food and entertainment."
Cons: "Not enough leg room and space between the chair in front."

Pros: "The crew was friendly and very attentive."
Cons: "The plan was very hot and made the experience less than desirable."

Cons: "Did not know what Vegetarian Jain meal should taste like! Even goats and sheep woud not have liked the taste of this special meal. Fortunately, cabin crew member was kind enough to give me a regular Hindu veggie meal rather than my pre-selected Vegetarian Jain meal (VJML) - DO NOT CHOOSE VJML on Qatar, unless you wanna faint from the horrible food! The tray was dirty! Co-passengers in the row behind me were also complaining The audio lead of my headphone would not go into the outlet in the seat armrest! So I had to use audio from neighboring (empty) seat and sync it with video from screen for my seat. What a pain!"

Pros: "Late night flight and new cabin design was great. Crew was friendly and quick to respond to requests."
Cons: "Entertainment options need to be expanded. Mouthwash should be added in toilet."

Pros: "clean airline, modern airplanes, good food, friendly service"
Cons: "Nothing not to like. Spacing between seats is a little tight for med-tall passengers. Food service was slow. few/Infrequent additional beverage & snack visits."

Pros: "I was really impressed by how nice caring and wonderful were the flight attendants!!! Excellent service!!! Great food!!!"

Pros: "Comfort of the seat/bed"

Pros: "all"

Pros: "Crew were extremely helpful and kind. Very responsible and polite."
Cons: "LCD was not touch screen and was extremely difficult to work with . I couldn't scape from an accidental menu which I was dropped in games and missed whole flight to enjoy something in LCD ."

Pros: "it was nice on the plane the guests were professional"
Cons: "before boarding the officials lacked professionalism"

Pros: "Ok"
Cons: "Wheel chair was not available on arrival. Had to wait 45 minutes"

Pros: "Very kind and helping crew.. professional and helpfull"
Cons: "I dont have anything to complain about"

Pros: "The airline did not give me 2 seats next to each other like I had booked more than 6 months prior to the trip. They refused to give my friend and I the 2 seats I had iriginally paid for and booked so we were stuck in the very last row of the entire plane with no reclining seats and terrible service for over 13 hours . Completely awful and really disappointing"

Cons: "Boarding was horrible with those disorganized people that keeps telling you please sit while waiting for the gate to open AND THERE IS NO SEAT (in front of the gate) SO THEY ASK YOU TO SIT WHAILE THE NEAREST SEAT THAT AVAILABLE ARE TO FAR AND THEY ARE ALL OCCUPIED."

Pros: "The crew was professional and friendly. The flight was on time."
Cons: "The plane was not as clean as the one from Doha to New York. The first movie that was played was inappropriate for children under 16 years old."

Pros: "The flight crew was polite. The plane was clean and comfortable. The food was well timed and delicious. They explained everything in full, and were extremely apologetic when there was one short delay. All of my planes were for the most part well timed (we had one short delay)"

Pros: "Cabin crew were excellent, very nice and accomodating"
Cons: "Check in staff and customer service reps were unprofessional and unhelpful. We had an 8 hour layover on both legs, no access to the lounge or a hotel was provided. I explained we were on our way to our wedding and it would be nice to have some rest. They were rude with the way they told us no, they even suggested we sleep on the floor of the airport. We ended up paying for the lounge, but then so did about 1000 other people, there was no room for us to sit together. My wife's allergy free meal wasn't provided on the first flight. We had to speak to about 5 people to get a meal ticket at the airport and they were very reluctant to give us one. I told them she was hungry and needed to eat. They told us we could take the meal we got with the ticket on board, when we went to use the ticket we had no choice in meal, were given a coke at 6am and weren't allowed to heat up our meal or take it on board. In summary, all the cabin crew on all 4 flights were excellent. Staff at Doha airport were incredibly poor."

Pros: "Cabin crew courtesy."

Cons: "not friendly staff delayed and no help. cost me so much did not get anything"

Pros: "Food, crew, in flight services and entertainment were amazing. Definitely recommend this airline for trans-atlantic flights."
Cons: "I flew on the Boeing Dreamliner which is pretty loud. I recommend noise cancelling headphones or earplugs."

Pros: "Seat leg room is very decent"
Cons: "very old planes with no wifi. Food overall was terrible. So called 5 star airline."

Pros: "Good boarding. They do their best to make sure their passengers will be able to board the aircraft smoothly. Crew members are quite attentive and helpful."
Cons: "When making a review, I make comparisons with other airlines. I was expecting that Qatar Airways would be better than Emirates. It is my first time to fly Qatar airways, just to see if it's worth flying with this airline since it was the Best Airline in the world for 2015. But Emirates improved so much better that they overtaken the throne of Qatar Airways.. When you promise 5-star comfort and luxury, it should be what is promised.. Key points: 1.) Beverages should be served more than just twice during this 9 hour flight. It's a bit sarcastic that you flash a reminder on the screen that says "Keep Hydrated" but beverages were served only twice. I always had to ask for 2 glasses of water, overall 4 glasses of water on this 9 hour flight. And I can say that I got dehydrated. 2.) No hot towels for sanitary before food is served. I had to go to lavatory, wash my hands and put some alcohol before eating. Which is kinda hassle.. Sanitary is very important. 3.) I spent 8 hours layover in Doha before my flight to Milan. No complimentary meal. (Emirates provide complimentary meal if I have long layover in Dubai) 4.) I don't know if it's due to bad weather, but this flight, QR 933 was the roughest flight I have been on, not just short turbulence but long hours, maybe 3 hours. I was so dizzy and couldn't sleep. I signed up on privileged member club because I'm looking forward that Qatar would be the best choice for Airline. This review is just one of many reviews that should be looked at. Considering that you should continuously develop and aim to bounce back on the top. Do not settle for "okay", do not settle for second spot. Be the best, and compete for the first. Thank you for a safe flight. I'm looking forward for another flight with you. -Jerson Belir, first time flyer"

Pros: "Again, the flight attendants were so sweet and nice and hospitable."
Cons: "The sitting quarters were so cramped. Maybe next time I'll save an additional $500 to go up a class but it was so smashed. It did not leave room for me to use the desk to eat or use my laptop."

Cons: "We should have been told in Boston that we need visa to Australia, not an hour and a half before the flight"

Pros: "Boarded on time; crew smiling & attentive"
Cons: "Don’t put anyone in Row 26, unless it’s free; No view at all.....,"

Pros: "The crew was very friendly and I really value that."
Cons: "After boarding on time, we departed about 51 minutes late because of some baggage inspection issue. For the entire time, there was only one announcement about the delay. This delay ruined my schedule on the arrival."

Pros: "yes yes, i didn't purchase thru kayak so why is this coming from kayak?"

Pros: "PLane was clean, boarding went fast, meals and snacks were decent."
Cons: "The sound system was turned up too loud. Did not appreciate being bombarded with advertising on the entertainment system, on the Loud speakers as cabin crew hawked the company credit card etc"

Pros: "flight was cancelled"
Cons: "almost missed my overseas connection"

Cons: "Not having to sit in the plane 45 minutes after we were supposed to take off."

Pros: "Crew was amazing to re-open doors and let 14 passengers board late after horrendously slow TSA throughput. Wish TSA could function like HA."
Cons: "TSA needs to get their act together at Honolulu."

Cons: "Seating a little tight."

Pros: "Crew was friendly and helpful"
Cons: "The chairs were definitely and lacked cushion in Hawaii Airlines"

Cons: "Headphones were terrible so I could barely hear anything on the entertainment. Made an 8 hour flight feel much longer."

Pros: "Service was great"
Cons: "Turbulance"

Pros: "The Crew was great and I'm sure they were doing their best, but we left over 4 hours late because of mechanical problems with the plane, part of which we were stuck on the plane for. Then the entertainment system didn't work for me the whole flight. It was a loong day!"

Pros: "Very happy"

Pros: "The crew of Hawaiian Airlines was outstanding. The boarding process was smooth and efficient. There was adequate space to store baggage, seating was comfortable, entertainment was outstanding, food and refreshments were fantastic."

Pros: "Everyone was friendly and attentive"
Cons: "Plane old and a bit dirty (767)"

Pros: "The seat next to me was empty so it was very comfortable flight"
Cons: "I had to go to bathroom to often"

Pros: "The crew was really nice. They provide you with tablets for entertainment for $15..."
Cons: "The plane had to be delayed. They had no outlets to charge phones. The headphones for the tablets didn’t really work."

Pros: "Left on time arrived a little late because weather. It was windy"

Pros: "I liked the food and beverages"
Cons: "I didnt like how loud the intercom was when u are watching something with your headphones. It was very startling"

Pros: "Service, great customer service."

Pros: "Check in and boarding was hassle free"
Cons: "The seats are not confortable."

Pros: "The blanket and inflatable pillow were a home run with my wife and row mates."
Cons: "Rock hard seats and after 6 hours we were done. May need to get fat?"

Pros: "Flight was delayed 12 hours due to airplane maintenance which disrupted car rental and lodging plans. Hawaiian Airlines made everything right by providing lodging, food and travel voucher. Will definitely travel with them again."

Pros: "I appreciated the free meal and the free mai tai since not that many companies offer free meals to customers anymore."
Cons: "The crew lacked an "aloha spirit." We were excited to go to hawaii but the crew didnt seem friendly. When I asked if I could pass thru their area to get to the bathroom on the other aisle, I think I saw the stewardess roll her eyes as she got up out of her chair. It couldve been because it was the 0700 flight. Older plane. Its one with one big screen in the middle and tiny little screens scattered throughout. Didnt show a movie - instead showed clips of hawaiian singers. Chairs were rickety and hard to lay back or put forward."

Pros: "Very friendly, fed us nice breakfast and snack later. Weee always offering water very nice of a flight. The free rum punch was a nice touch. Seats reclined nicely and ple t leg roomin coach"

Cons: "I wish there was an option to watch a movie. The screens were off the whole time and no tv's in the seat. I saw an ipad was an option but more i had to spend. Overall you guys are smooth and inviting as a company"

Pros: "Outlet at the seat in comfort section. Service, staff, boarding on/off, and inflight was great. Food was fresh and edible. Soothing sounds music channel. Playing Golf and numbers game. Blanket & pillow."
Cons: "The price to bid for upgrade to First Class was expensive. Doesn't allow you to select your own dollar amount as it's preset. Upgraded to extra comfort seating and not enough padding on the seat cusions. Not many tv and complementary movies to select from."

Pros: "Got in. On time"
Cons: "Wait for baggage"

Pros: "Friendly staff and clean plane"
Cons: "N/A"

Pros: "Appreciate that Hawaiian serves meals. Always impressed with video productions and magazine quality. Safety video was new to me and well done."
Cons: "It was freezing, and while meals still are provided, there is a charge for blankets. Brrr."

Pros: "big new Airbus A330 plane with bells and whistles."
Cons: "big plane means more passengers and more time to load, unload and get your bags."

Cons: "Reservation stated dinner would be served. No food served on a 5.5 hour flight."

Cons: "Very cold seats were vert hard flight delayed 4 hours"

Cons: "We were very disappointed that there wasn't a complimentary in-flight movie during our 6-hour flight."

Pros: "Relatively comfortable seats. Good crew. Free glass of wine."
Cons: "No meal options (we're vegan). Only old overhead video with no movie options unless you rent one of the few tables they have on the plane for a 5+ hour flight. Huge box filling a third of my food space for what? There are also no USB or electric plugs for power."

Pros: "Once on the plane the seats were comfortable and the meal was good. Nice to get a meal for no extra charge."
Cons: "Flight out Airline gave me a standard seat although paid for extra room. I have a bad back so needed the room to sit forward in my seat. The row in front of me was extra room and the family sitting there said had booked their reservation the day before the flight. Same thing happened on return flight but I was smart enough to call ahead and fix. but got bounced around on the phone to 3 people including tech support to confirm seats. Bery frustrating. Boarded us 30 minutes late, no one knew what row was called as could not hear the announcements. People were being sent to the back of the line. Complete chaos. Then the unprofessional gate crew told about 200 of us that the captain wanted to leave and the door would close in one minute so hurry up. Not a fan of the airline."

Pros: "Relaxing music on the plane, extremely friendly staff, efficient, and comfortable. The comfort level was basic - not a super updated aircraft - but overall a great flight experience."
Cons: "Everything was great. Aircraft wasn't super updated but no problem!"

Cons: "Agent at counter didn't give me claim tag."

Pros: "Good choices of movies Some snack service"
Cons: "I was in hunger because non preparation for vegan Passenger. I could have been slightly thankful if they Gave alternatives such as more cookies or nuts."

Pros: "Crew was super friendly, good service, orderly"
Cons: "Late for take off"

Pros: "Food and Entertainment are 3☆ because it is non applicable"

Pros: "The chairs, meal, snacks, drinks,flight info on screen, & crew members"

Cons: "1.5 hours after boarding before we could take off. Pilot said they had safety concerns with the airplane. Crew was unprofessional. They ignored the customers and only concerned about talking with each other and taking 2 rows of seats to sleep. I WILL NEVER TAKE HAWAIINAIRLINES AGAIN, is the only thing I could think of my entire flight. Not friendly when handing out drinks or food. Better service getting breakfast in jail."

Pros: "Smooth and comfortable flight. Nice hot food!"
Cons: "There are no free movies."

Pros: "The little extras they provided were a very nice touch."
Cons: "Leg room. Also, I was unable to select seats when making the reservation."

Cons: "Passenger have to pay for every single entertainment."

Pros: "Nothing"
Cons: "Nothing"

Cons: "3 hour delay meant no train was given a voucher that didn't cover the fare I would have plane leave Hawaii earlier so 300people are left to sleep in the terminal until train runs again"

Pros: "Kahului airport is difficult to navigate and no internet or charging stations"

Pros: "sorry had to cancel due to covid-19"
Cons: "sorry had to cancel due to covid-19...still waiting for refund ??"

Pros: "Everything"

Pros: "Kinda odd flying backwards...."
Cons: "Onboard entertaiment and food was just awful. UAE's version of Ryanair."

Cons: "From chennai to Abu dhabi was very uncomfortable Abu Dhabi to London was very comfortable"

Cons: "Too many boarding delays"

Pros: "Good value for money."
Cons: "Expensive wifi. Limited entertainment selection."

Pros: "No"
Cons: "My baggage is missed on my trip"

Pros: "Main meal (Singapore noodles) was actually ok."
Cons: "The cabin crew had a very difficult time dealing with the annoying passengers, who were mainly tourists returning from Abu Dhabi. They had a tough job, but it was all very negative and stressful."

Cons: "As above"

Pros: "I am amazed of how good is the crew and how nice they are. Also, like the seats and the food/drinks compare to American companies. You will never feel hungry on this airline."
Cons: "Nothing"

Cons: "It was bit long. Especially long hault at abudhabi."

Pros: "Incredible crew. Outstanding service."
Cons: "Business class layout was not great. Interior layout needs refurbishment!"

Pros: "The air hostess was very helpful .I had a problem with my seat and she arranged for a seat where I was and remained comfortable throughout my flight to Washington. Love"
Cons: "The food. I had asked for a Hindu meal. It seemed I got a diabetic meal which was devoid of taste. It should have been normal. I think Etihad misunderstood Hindu meal with Jain food,where they don't use spices,onions,garlic etc."

Pros: "Crew was excelent ,"
Cons: "While chk in , they wanted to charge me for half a kilo extra weight , very bad jester, internet charges expensive. Flight was late at departure for 35 minutes without any explanation."

Cons: "Crews attitudes"

Pros: "food was great!"
Cons: "Same crew not that friendly"

Cons: "5 hours flight took 8 hours"

Pros: "Seating was comfortable. Plane arrived on schedule."

Pros: "timeliness, in-flight entertainment, food"
Cons: "nothing"

Pros: "Goodbye excellent"
Cons: "Thé cancelled m'y ticket. When I reach Séoul air port they have to call tout airseychelles.com and rebook ticket do I have to run With air hôtesse to the plane to catch it.lots of stress"

Cons: "Nothing"

Pros: "Window seat for solo business traveler is nice; private. Crew were very attentive; and supportive when discovered a friend was booked in business on the same flight."
Cons: "Etihad no longer providing pajamas to change into for long haul flights when you'll inevitably be sleeping. There's no bedding provided to make the hard seats more comfortable for sleeping. Need more storage for personal items."

Pros: "Seats, Configuration, food and beverage music selection"
Cons: "Boarding process as they could not issue our connecting flight ticket lost luggage movie selection limited"

Pros: "Well mannered behaviour of all staff on board"
Cons: "No staff officers to assist people like me who came on wheel chair. I was in the queaue for nearly 2 hours, Some of the counters were not manned at all."

Pros: "Accurate. Take off was smooth. Crew were sooo kind. Boarding was fast. New computer was fantastic. New movies ."
Cons: "1. Seats were really narrow. 2. Although my first plane from Seoul to Abu Dhabi was for 10 hours but only one meal served and it was omlette with sausage And at the beginning a small toast sandwich served. This indeed very strange because everytime I flied with Etihad you serve 2 meals one of them is meat or chicken with rice. I was really starving until the next glight because when we left Incheon airport it was 12.55am and most restaurants were closed. Please try to solve this issue"

Pros: "Flight on time."
Cons: "1. Seat changes are done last minute despite booking the seats online with out informing us. I felt that there was no point securing online seating early. Difficult to adjust seats in the last minute. I was separated from my family. Given wrong information about seats. Had to real work with staff to finally get seats adjusted. Not very easy to work staff. Understanding of English is not that good. 2.Had problems checking the luggage all through despite connection was through star alliance. 3.Had to wait in airport in transit to get boarding passes. Did not understand why it was despite having booked seats early. 4.Seats provided were not good. 5.Also head phones didn't work. I told staff three times and still no response. Finally gave up i had booked because ratings were good. But service was not even close to expectations. Dissapointed."

Pros: "Perfect from start to finish. A beautiful experience."
Cons: "Nothing-everything was amazing on this flight. We boarded a little late, but made up the time during transit. Ground staff in Perth airport was excellent."

Cons: "Transit from Jet to Etihad was unclear. Had to go to a different terminal, but there were no signs and airport (not Etihad) staff didn't seem to know where to go. Once I got to the right place, Etihad staff were helpful."

Pros: "Excellent customer service and clean planes."
Cons: "No live TV , food choices are very limited"

Cons: "They didn't allow carry on bag even it's 2 CM higher. Good was very poor, check in was nasty and too much long waiting lines even after web check in. Customer responsive ness was worst part"

Pros: "Everything was good."
Cons: "Entertainment could be improved in terms of choices."

Cons: "Boarding process"

Cons: "Boarding process,"

Pros: "Good"
Cons: "Good"

Cons: "So tight and noise , and i think this kind of chairs not comfortable for long distances, mean while other airline's can provide me the same price maybe little bit more but comfortable and better amenities"

Pros: "good"
Cons: "long walk at abu dhabi airport."

Pros: "Is very nice is on time on everything ...."
Cons: "Everything is good"

Pros: "I like their perfect schedule."
Cons: "I don't get non veg option. They don't provide blanket at my seat."

Pros: "The aircraft and leg space in rare seats."
Cons: "The boarding and getting off the aircraft was mess and no proper arrangement for transportation at Abu Dhabi. The ground staff was not cordial enough."

Pros: "The worst flight i ever had, Never going to book through Kayak again"
Cons: "Etihad never gave proper seat to my family, we were siting in diffrent places in all flights."

Pros: "Awesome Planes... Great service... Nice Staff. Onboard Entertainment was Amazing both for Kids and Adults."
Cons: "The jet airways flight from Abu Dhabi to Ahmedabad."

Cons: "movie selection poor."

Pros: "the soft colours and comfort of the seats"
Cons: "some sort of pasta for breakfast"

Pros: "food was excellent."
Cons: "Crew behavior not good."

Pros: "Travel bag (with toothpaste, socks, etc) was given."
Cons: "1. Food choices from NYC to Abu Dhabi were only lamb or Indian cuisine (chicken kofta or veg), no seafood option. Very few extras were given with the meal or between meals (no fruit, candy bars, peanuts, etc. on the flight). 2. Entertainment was stopped 30 minutes before arrival."

Pros: "Courtesy, hospitality, staff's approach"
Cons: "Improve toilet facility and provide little more legroom between seats. Services inside the aircraft wS wonderful! You have a bunch of kind people!"

Cons: "It took a very long time (more than one hour) for my baggage to come in spite of the fact that I travelled Business Class. And that has been an on-going issue with Etihad."

Pros: "Hindu veg meal- Instead of giving routine food for lunch/dinner they can change menu for lunch/dinner.otherwise it's ok"

Pros: "The pillow that cradles your head and neck! I've flown with many international airlines over 20+ years and Etihad is now my number one choice. It seems to really think about passengers' comfort. I also enjoyed watching documentaries on fashion designer Michael Kors and singer David Bowie."
Cons: "Flight attendants were polite but one told me, "You should put the tray up." I suppose she was thinking in French, where people say "il faut faire…" To an English speaker "you should" doesn't sound soft. I think the flight attendant wasn't aware of the nuance in English. Everything else about her was courteous, and everything else on the flight went smoothly. I would recommend Etihad to anyone."

Pros: "Friendly staff, legroom was OK, American's gates at ORD were fairly clean."
Cons: "Great big stain on the carpet around the end of the gates looked pretty bad."

Cons: "It was excellent trip regarding service."

Cons: "Being offered a cup of coffee would be nice"

Pros: "Loved the individual monitors"

Pros: "Confortable seats"
Cons: "NA"

Cons: "Having to go to a different line to pay for a heavy bag"

Pros: "seats were super comfortable, would fly again."

Cons: "Great"

Cons: "Charlotte airport needs to stop taking the protective cover off of my suitcase and I don’t get it back, this is the 2nd time that this has happened in Charlotte and it keeps costing me money to buy new covers and my suitcase becomes more damaged because they treat other’s belongings with no respect."

Cons: "Use another airline"

Cons: "Good value"

Pros: "The pilot did great job.brought us before time."
Cons: "Pay extra for bag :( No video screen No food The check in area was mooved without notice."

Pros: "This fly was ok;was yet a litle time 20 minutes late."
Cons: "Wahington to Orlando was ok.O ly 20 mi utes late."

Pros: "pilot kept us informed"
Cons: "in cabin air quality odorous and poor"

Cons: "Snack selection"

Pros: "The entire experience was amazing."

Pros: "This was a quick flight - 39 mins I also got an upgrade too"

Pros: "Aubrie and Claire"
Cons: "Engine could have started. It didn’t."

Pros: "Arrived 5 minutes early which was great on a very late night."

Cons: "Landing was rough."

Pros: "High level service"

Pros: "Pero AA Me conectaron de inmediato al proximo vuelo y logre llegar a mi Cena de Navidad con mi familia.. Gracias"
Cons: "que las distancias dentro de los gates del aeropuerto es muy larga y como no camino rapido perdi mi vuelo..."

Pros: "Smooth ride and early arrival"

Cons: "Beat up baggage"

Pros: "The staff was welcoming and it felt good!"

Pros: "Nothing exceptional"

Pros: "AA was great, the only issues we had was 100s of screaming babies and rude people that cut the line....Not much AA can do about that."

Cons: "System resets & bright light bursts in our faces over and over. Also when cabin lights dimmed the blue lights on seats were not enough to light the way."

Pros: "Got us there"
Cons: "Cramped seating"

Pros: "Aircraft was cool"
Cons: "Small children"

Cons: "No wifi or chargers or seatback entertainment"

Pros: "The fact that the lady at the counter was able to change our seats and put us all together."
Cons: "the movie screen being so far away"

Cons: "they broke my luggage"

Pros: "It was on time boarding and landing"

Pros: "They were accommodating to my boot on my foot in the boarding process."
Cons: "Comfort and room in the seats. The temperature was very hot as well."

Pros: "Staff for the airline was very good!"
Cons: "I had to check a second bag on my return. I entered Mexico with a skateboard carry on. When I went to leave, the airport would let me pass through with it. I was forced to check a second bag and it really bothered me."

Cons: "Everything"

Pros: "Great service"

Pros: "Everything went smooth"

Pros: "Poor for BIG Airline like that chips chips"
Cons: "NOT GOOD the is 2 MUCH for CHIPS"

Cons: "Same as previous response."

Cons: "Great"

Pros: "Everything was on time"
Cons: "The lack of organization at he moment of boarding generates problems with the passengers .. A lady started to get angry when group 3 was boarding and she was group 2. She was waiting were group 3 was in line .. It would be better to have it like united that they have lines for all groups."

Pros: "Terrible porque no pude viajar ayer"

Cons: "THE LAST TRIPS I HAVE HAD WIT AA HAVE ALL BEEN LATE."

Pros: "On time"
Cons: "Nothing"

Pros: "Engaged with customers no matter the seat preference"
Cons: "Boarding system not good !"

Cons: "Boarded an hour late"

Pros: "Nothing"
Cons: "Co captain was late. Sat seat belted forever without moving"

Cons: "Airlines are not giving passengers the opportunity to get seats ahead of time and you have to wait till the last minute to get them. That is unless you pay extra money got them."

Pros: "Everything went really smooth and no issues"
Cons: "No complaints at all"

Cons: "Lost my baggage even though I actually watched them transport it to the airplane from the airplane window. Brutal."

Pros: "This was years ago, and yet I still remember how comfortable I was. The waiting facilities were nice and the airplane service very client friendly. Air Canada was definitely the best flying experience I have ever had."

Cons: "Very crowded in the seat...."

Pros: "I had requested assistance which was excellent."
Cons: "The small seats"

Pros: "entertainments - many choices"
Cons: "few cabin attandants were not easily likabke..."

Pros: "Business class seat"
Cons: "Mpvie choices are terrible. They don’t know what “new releases” mean."

Pros: "Everything except the earbuds"
Cons: "Earbuds sucked; acoustics off."

Pros: "Flight attendant gave me more accurate info about the luggage proces. Information at check-in was incorrect."
Cons: "1) incorrect luggage info in LIR 2) very late flight"

Pros: "The exact timing going and coming"
Cons: "After returning back and the airplane taxing on the ground it takes one hour to go out of the airport gate to my riding although I have no luggage"

Cons: "Delay luggage for 6days and luggage claim takes long time."

Pros: "Excellent attention over the telephone for re-royting. Thanks to Kayaks timely notification I was able to rearrange my return."

Cons: "Air Canada Rouge is a nasty way to travel. In a standard seat, there is enough room for a very small adult/ child. If you are 6ft tall or more, you are going to be in trouble. If Air Canada gave an extra 3 inches of space for your knees between the seat in front of your own seat, everything else would be bearable. Corporate greed drives jamming in as many seats as humanly possible to ensure that you know how a sardine in a can feels. I am not sure why Air Canada feels justified in charging extra money for a bulkhead seat just so a customer can have a "normal" experience travelling. I would recommend every Air Canada exec goes for a ride on a Rouge Cattle Car to see how enjoyable it is."

Pros: "On time"
Cons: "Seats very uncomfortable."

Pros: "Handled well despite delays"
Cons: "Connection was slow and ground team seemed over whelmed in pre clearance."

Cons: "No entertainment no snacks no checked in luggage. You have to pay to rent iPad to watch inflight movies as pay for earphones. Air Canada has become a premium priced airline with extra low cost /no frills service. Sad and disappointing. Last time I am flying with AC. Rather book cheaper airlines and know what to expect than pay a premium and get even less than the low cost option. Boarding staff was rude pushing people etc"

Pros: "Wireless was free and we were able to log on to the entertainment website to watch movies."
Cons: "Each chair didn't have a tv. There weren't any plugs to keep electronics charged up."

Cons: "Horrible, the most uncomfortable plain I ever been to"

Pros: "I liked my seatmates on the flights."
Cons: "I didn't like that we only get one drink and no snacks."

Cons: "I really couldn't believe that I had a 13 hour flight on a brand new B787 with no WiFi capability. I travelled economy class and it was full, but it was obvious that 14 of 28 business class seats were empty. Well no wonder. If I were travelling 13 hours on business and couldn't connect, while on business it would be a time resource wasted. You should rethink your business plan. I suspect your losing fares to different carriers. Even travelling coach I will look for other carriers to compare to on future long haul flights. Too bad, you did everything else great. Robert Howell - bhowell1232@gmail.com"

Cons: "선택의 여지가 없었다. 사과도 없었다. 그냥 내밀었다. 이것 밖에 남지 않았으니 먹으라고 준 기내식은 누군가 포장을 뜯었다가 덮은 것. 뒤쪽에 앉았다고 이런 차별을 받아야 하는가? 난 돼지고기가 싫었다. 내가 한국인이기때문에 한국식 돼지고기 볶음 요리를 처먹어야 한다는 논리인가? 설령 그것밖에 남지 않았다 하더라도 먼저 "이것밖에 남지 않아서 소고기를 줄 수 없다. 미안하다. 이것이라도 드실텐가" 먼저 물어봤어야 한다. 그래야 승객인 내가 먹을 것인가 안먹을 것인가 선택할 수 있지 않나? 대부분의 직원들 태도가 거만했다. 미소조차 짓지 않았다. 말 한마디가 중요한데... This is the Air Canada."

Pros: "everything was perfect"

Pros: "Got an upgraded seat without asking for it due to overbooking."
Cons: "Checking was more complicated than necessary. Was asked to use the machine to check in even though I made it clear I wanted to use the counter and there were only a few people waiting. Didn't get to watch a movie as I wasn't told you need to download the apps before getting on the plane."

Pros: "Guys, we were traveling in the middle of Matthew hurricane and the pilot was just perfect, we didn't feel it. No bumps, no disturbance, nothing. Like shiny day. Congrats"

Cons: "The cabin was dirty. The staff was not friendly. The cabin was freezing cold. The checking in system was not pleasant. We got the the airport 2.5 hours early and barely made it to the gate on time."

Pros: "The app with the movies and tv shows. The non stop flight to Canada. The electronic check in option at the Ontario Airport. The email I received reminding me about the flight The small aircraft on the way from Orlando to Canada The size of the restroom on the plane back from Ontario to Canada. I am pregnant so that extra room to stretch is great. The fast service when retrieving my luggage."
Cons: "My flight back was delayed 2 hours. There were screaming kids on the plane. The flight status on the main screen on the airport reflected a different time than the app."

Pros: "Got upgrade"
Cons: "Delayed 1 hour , totally full"

Pros: "Very polite crew"

Cons: "Every air Canada flight I had on this trip had horrible turbulence and rough landings. The turbulence may or may not be the pilot's fault, but the landings are probably the pilot's fault. Also, the in-flight movie selection was horrible, probably due to the fact that they had so many Canadian films (which apparently is required in Canada)."

Cons: "I feel that there should be more room between seats for people that are in the heavier side"

Pros: "The flight attendants were very nice."
Cons: "flight attendants were not very helpful."

Pros: "Flight attendant, as with all the AC flights, was great!"
Cons: "Seats were old. Not great for business but it was a smaller plane and older, so understandable. My United Frequent Flyer number was not used on this flight and the counter agent did not know how to add my number so I never got credit for the miles."

Pros: "My passport was stolen in the airport and aircanada was very good to me."
Cons: "I loved everything"

Cons: "Every flight was late. Missed next connection. Broken luggage."

Pros: "Flight arrived 30 minutes early!"

Cons: "Flight was delayed and they did not communicate ..."

Pros: "Air Canada made a last minute change on my iteniary which resulted in an 8 hour layover in Canada. Coming off a ten hour flight from Seoul this was not appreciated."

Pros: "Good entertainment options"

Cons: "DELAYED"

Cons: "Way too many delays and lost our baggage."

Cons: "ROWS OF SEATS ARE SO TIGHT, TOO TIGHT"

Pros: "The attendants were generally excellent, especially the senior attendant. She was a rare combination of friendly and authoritative. One seemed a little put off that I asked for a Bloody Mary. The movie selection was excellent and varied, though the music selection was minimal. As someone who doesn't rely on my phone for music, I thought it would have been nice to have a better selection of music. Most categories had only 4 albums from which to choose."
Cons: "(1) Left late; arrived later (2) Late arrival and security clearance caused missed connection to Washington, DC (part of the same ticket). Initially, I discussed with Air Canada ways to get to ANY of 3 DC area airports. Nothing was available for more than 19 hours. Instead of continuing to find a flight to arrive in the evening, possibly a full day late, I asked to check on a flight to Philadelphia, from where I would rent a car. (3) The flight to Philadelphia was then delayed. (4) Our bags made our original flight, so I had to file a claim when we got to Philadelphia without any bags arriving. (5) By the time the baggage claim was filed at Philadelphia and I got the rental car, it was 1 a.m. Then I drove 2 more hours to get home at 3 a.m. And today I have the pleasure of dropping off the rental car and picking up my car at the airport in DC. (6) And did I mention that there were supposed to be 2 vegetarian special meals on our flight (for my wife and daughter) and Air Canada's system dropped this request even though they had gotten it correct on the way to Asia?"

Cons: "Ontime and the flight was comfortable."

Pros: "ummmm"
Cons: "Late departure Schedule changes Chaotic boarding"

Pros: "We got upgraded into the Elite section, which we excitedly thought would be business class with a nice full recline, as we had been up for more than 24 hours when we left Seoul, but were disappointed. It was more like the Economy Plus on United. A forward cabin with wider seats with a bit more legroom and maybe little bit more recline as a result. On one meal we were served fon china like from business, but on the breakfast, I got china and my husband got the typical plastic and foil square trays. The restroom for the cabin was foreward and was not crowded, which was nice."
Cons: "What I really disliked about the special Elite section was that the arm rests are immovable and the trays embedded in the arms, just like when you are in a bulkhead seat. That's one reason why I avoid the bulkhead seats. So, even though I was sitting next to my husband, it meant that we couldn't remove the 4-6 inches of hard chair arms between us. i could not curl up with my head or feet in his lap, the way we could in a regular economy seat. Therefore I did not sleep on the flight the way I had on the comparable trip outbound."

Cons: "When I checked in at Ottawa they gave me a ticket for the Toronto to Orlando flight but there was no seat #. They said get it when you are at the gate. They knew all along there would be no seat # ever as they had overbooked by 12 passengers but didn't have the decency to tell me or apologize and explain. I was in line-ups for the 3 1/2 hrs I was in Toronto trying to get a seat and not knowing till the very last minute that I had one. The very back row next to the toilet. I will never recommend to fly Air Canada."

Cons: "gate assignment kept changing so i bounced through the airport more than i would have liked to since i was trying to get some work done between flights. in addition, the final gate assignment was tight to say the least; people were literally sitting on the floor next to the moving walkway. this isn't an Air Canada problem it's a Pearson problem and made the experience less than pleasant."

Cons: "NO entertainment. Seats were too small and crowded. We chose our seats months in advance but were given two seats on two different rows and middle seats. We transferred from an overnight flight on Air Canada and the morning flight was very uncomfortable with no complimentary entertainment."

Cons: "Seating is too tight"

Pros: "The way the flight attendants helped us."
Cons: "There were empty seats yet we could hardly find space in the overhead to place our carry on luggage.With that amount of passengers space should not be so difficult to get."

Pros: "The flight has a early take off and early landing"