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Pros: "I was attended to without being bothered, fed and watered often."

Pros: "On time The crew is nice and attentive to the passenger's needs"

Pros: "Music"
Cons: "My first time traveling with HA.Flight attendant was rude and dismissive. At one point he miss my mom n I n perceive to serve people behind us."

Pros: "Great staff, comfy seats. Took red eye and was given blanket and pillow complimentary! So nice!"
Cons: "Didn't get breakfast :/"

Cons: "Food was bad."

Pros: "direct flight to Hawaii. Left and arrived on time"
Cons: "No space in seating, every thing costs on this trip, to include $10 to use a blanket, $4 to use ear buds. Any movie even old like Beatle juice for example was 7.99 per movie, tv shows were also 7.99. I have fly about every couple months both in USA and internationally, and all US carriers are by far the worse service."

Cons: "Staff wan not friendly Plane was not clean Food was plain First time ever on Hawaiian airlines and unless it's the only flight avail I prob will not choose Hawaiian airlines again"

Pros: "The crew was amazing, very warm and welcoming. Best flight I've had in a long time. I'm definitely going to only fly Hawaiian air to Hawaii from now on."

Pros: "crew polite"
Cons: "seats pretty crowded together"

Pros: "Had no problem this time. Going nonstop was the way to go"

Pros: "Crew always pleasant. The way it used to be."
Cons: "Seats were very cramped in Airbus 330?? And I'm only 5'."

Cons: "Really disappointing that on both our flights we had no option to watch any movies or tv and no worries-fi for purchase. Seems like basic thing to expect on flights these days and especially this long with families. Also freezing cold. All passengers on right side of aircraft were miserable."

Pros: "There was one stewardess that was very nice"
Cons: "Rude service, I have to pay for entertainment, which I never have to do with other airlines for a 6 hour flight. Food was terrible. No options in food. Immediately when the flight took off , they turned the air conditioner up so high and before they even served the drinks, they were selling blankets.. everything was a sells pitch .. I hate Hawaiian .."

Pros: "In flight meal served without having to pay."
Cons: "Delays on a late flight anyway. Were supposed to be in to LAX at 11pm and was in the terminal 2 hours late. Transportation is not fun at 1am."

Pros: "On time n early arrival"

Pros: "Food on the plane."
Cons: "No free movies. :("

Pros: "Great service, complimentary meal and wine. Pretty Hawaiian music and scenery on the screen..."

Pros: "in flight meal, complementary Hawaiian snack w/ rum punch before landing. Blanket and pillows provided all seat for red eye flight."
Cons: "no in flight entertainment"

Cons: "The food"

Pros: "I enjoyed the food service."
Cons: "The plane landed late and then we drove around the tarmac for an hour! This was frustrating"

Cons: "The crew. Not very friendly. Rarely smiles. Snacks was very limited. The entertainment center does not work very well. Touch screen buttons worn out. Have to press hard for it to respond."

Pros: "the most beautiful ladies and men of the airways....great juice....with cane sugar now vs cancerous high fructose corn syrup....delicious snack bag of crackers......no free in flight entertainment is kind of lame....and i would like the opportunity to be able to have more water on the flight.....8 ounces in 5.2 hours is a bit dehydrating....but overall with all my bitches aside....nothing better than hawaiian air...did i mention how beautiful the crew was?"
Cons: "no free tv or movies not enough water( i could have asked more but you know...don't want to be a bitch)"

Pros: "Agent at check-in was very friendly and efficient. Kudos."
Cons: "Could not check-in with mobile app (on iPhone)."

Cons: "Seats are too small and cramped, No games"

Pros: "Crew were very pleasant and helpful."
Cons: "Checking in at the Kona airport is chaotic. People with baggage moving through other people in lines for check - in. Gate agents were most unpleasant, for example, - started yelling at one woman that she couldn't go through the front of the line, even though she was simply trying to follow her blind mother! Could have handled that a whole lot better."

Pros: "The plane was nice and comfortable, the crew was also very nice."
Cons: "Our plane was 2 hours late leaving and we missed our flight in LA which delayed us getting home 8 hours. Long 2 days of travel. It was an overnight flight."

Pros: "The plane was nice, I had plenty leg room. I wasn't that many people. Well, it was almost full."
Cons: "There were screaming infants on plane. They should make parents try to calm them down. Plus they should have there own spot."

Cons: "Reservation stated dinner would be served. No food served on a 5.5 hour flight."

Pros: "I loved how my luggage was there right away."
Cons: "So little space when seats in front recline."

Pros: "Crew was attentitive"
Cons: "Issues with seat selection on the app Bathrooms weren't clean on flight Had to taxi for 1 hour after landing"

Pros: "The entire trip was smooth and easy, from check in at Honolulu airport to baggage claim at LAX, we had zero issues! That's a rarer and rarer thing these days. The flight crew were friendly and polite, the complimentary meal in coach was a pleasant surprise, and the A330-2 was smartly designed for relative comfort and accessibility."
Cons: "Would be great if there were SOME free television offerings, like Southwest Airlines does. I understand paying for the movies (although if you really wanted to stand out above the competition you could offer a select movie for free like in the old days), however the option to watch some satellite tv channels at no cost would be great. Also the nearest bathroom was out of order and that was a bit disappointing."

Pros: "It wasn't to bad a bit camped, the seats are right. The crew was lovely the food could be better but other than the screaming kids it was ok"
Cons: "Food choices could be better"

Pros: "Other than the IDIOT who was handeling board who had me standing over 50 minutes, I have had 7 knee surguries. No one could stop her all she wanted seating people by sections according to her"
Cons: "By the time I boarded I could hardly walk"

Pros: "We were reseated together as requested."
Cons: "Bad estimates on how long the mechanical issue would take. We were told 15 minutes then 30 minutes to fix. Total time delayed: 2.5 hrs... Absolutely no freebies offered during the flight (food or extra miles, nada)."

Cons: "The snack that they served was a joke period"

Pros: "Everything!"
Cons: "Nothing!"

Pros: "They fed us which was great!"

Pros: "The service is excellent."

Pros: "Good service and attentive stewards. After flying Jetstar this was classy. Appreciate the food and beverages."
Cons: "The Honolulu AP facilities. Nothing open before 7AM."

Pros: "The lady greeting at the entrance by cockpit inside the plane was nice and greeted us with a warm aloha."
Cons: "It was so cramped and uncomfortable. The guy flight attendant was rude and kept referring to me as "bro". It was my first time flying Hawaiian air and might be my last. Sucks you have to pay for viewing of anything on there screens. It was a boring flight. Unless you pay for an etertainment packet from them to view and any movie or show. Other then the rude flight attendant this felt like I was flying allegient."

Pros: "Even though they didn't have hot water on the beverage cart, they brought a cup back to me after they finished serving."
Cons: "There were no food options for certain dietary restrictions/allergies (without wasting money/not eating parts of the food options)."

Pros: "Loved the complimentary hot meal. What a lovely surprise. Even had a complimentary glass of wine with dinner!!!! The crew was friendly and very helpful. On time departures and arrival. Lots of overhead bin space."
Cons: "Wish they offered a blanket to use during the flight. Also didn't like the in flight complimentary entertainment much. Unless you paid $8 per movie, you were stuck with a feature on the Hawaiian Islands or just classical/jazz/Hawaiian music. Glad I brought a book."

Pros: "Clean interior and great service."
Cons: "I reserved seats at the time of ticket purchase. It did not show that seat choice when I checked in. I was sat away from my family for both flights. Only the kayak tickets did this."

Cons: "All entertainment except Hawaiian music was costly. Only drinks and snacks were offered for free"

Cons: "The flight was horrible.Delayed for over 7 hours Maui, with the crew giving us "30 min" updates which weren't updates at all except that we don't have an update, finally after 5-6 hours, they gave us meal vouchers and told us to come backt to the holding area at a certain hour. Then, when we got back they told us we were going to be flying over to Honolulu and picking up the new flight crew, I PAID FOR A NON STOP TICKET! NOT ONLY DID WE FLY TO HONALULU, THEY MAKE ALL OF US GET OFF THE PLANE AGAIN AND GET ON AGAIN AFTER 1-1.5 HOURS. I WAS SUPPOSED TO BE HOME AT 9:50PM ON SATURDAY NIGHT, INSTRAD LANDED AT LAX ON SUNDAY AT 7AM. NO ONE WANTS TO TALK REFUND, IT WAS A MESSY SITUATION - SEVERAL CUSTOMERS WHERE ONT HE PHONE WITH BOTH HAWAIIN AIRLINES AND PRICELINE, KAYAK TO FIGURE OUT WHAT WAS GOING ON."

Pros: "Still free food!"
Cons: "Always delayed, uncomfortable seats, no free entertainment, no wifi and the crew always lacks charisma and the rreal aloha!"

Pros: "ambiance great, crew was all helpful with a smile, leg room much better than United. food was good though small portions but that is good.complimentary tv selections also good."

Cons: "No vegetarian option"

Pros: "Experienced pilot with smooth takeoff and landing. Nice flight attendents that were respectful of those who were sleeping. Comfortable seats and headrest that is foldable for possible sleeping."
Cons: "Had to pay for movies."

Cons: "Suggest online check-in providing change seat options"

Pros: "Crew was very nice and did what they could."
Cons: "Economy seats are so cramped that the couple (who were strangers to me) seated next to me (i was in the window seat) decided to 1) one would sleep prone on the floor in the foot portion of our row; and 2) the other would rest his head on ME and the armrest, stretching out on their seats. Greeeaat."

Pros: "CX882, seat 44k would not recline. Made my journey a bit uncomfortable."

Cons: "Our flight from HK to LAX we were told that the pilot refused to wait for us even if we arrived in HK from cebu at 11:35 of July 29 and our flight to lax was at 12:05 .Cathay couldn’t do anything about it. We were billeted in a hotel far from the airport with free breakfast but no lunch was provided and the earliest flight they could give us was scheduled at 16:35 of Juy 30. Upon returning to the airport I asked a cathay staff regarding provisions for lunch but I was told there’s none.Overall our trip both to and from LAX were very uncomfortable and inconvenient. I hope Cathay will do something better in situations like we encountered. As of this writing I and my husband are still at HK airport waiting for our flight to LAX."

Cons: "It was a long delay, about an hour. The airline kept silence until too late. They gave us a blanket, some refreshments and where to have breakfast. Those who made a fuss were taken to hotel. Many others stayed at the airport and had a terrible night."

Pros: "Flight and service were excellent on all accounts including food."
Cons: "Boarding was not organized in Hong Kong. Passengers were not called in groups, and therefore, an unorganized line formed between seats. Staff did not clearly tell passengers when boarding was taking place, and where to form lines. I was very surprised."

Pros: "Nothing much. Travelling in economy class for long flights is always a miserable experience. I can't afford to fly business and I am compelled to travel due to personal reasons"
Cons: "With the new security rules for flights to the US, they took my water bottle at the gate during boarding. I was dehydrated during the whole flight. The small cup of water they give during the flight is not enough for me."

Pros: "The flight attendants in the airplane, both going and coming back to my destination were very nice. I really appreciated their hard work and attentiveness."
Cons: "At the HK airport the lady attending the check in, I believe her name is Tammy, I could not understand exactly what she was asking me to do because her voice was so low and her English was not clear. When I did not comply to what she was asking she very rudely did what she was asking me to do yet I could not hear or understand her. She even rolled her eyes. Very uncalled for and rude."

Pros: "Great food (probably the best I’ve had on a flight) and a fairly good in flight entertainment."
Cons: "The crew was good , but I observed that one aisle got a follow up of drinks more than my aisle. It made me wish that I was sitting in that aisle."

Pros: "Food was great. Crew nice"
Cons: "All good"

Pros: "Good crew"
Cons: "Why do people fly with infants?"

Pros: "We boarded on time. Again, cabin crew was nice, courteous, and professional. Flight was not full- therefore, no passenger present next to me. Did not eat either meal- therefore, can not vouch for them; however, did have a cup of noodles. Again, the variety of music was nice."
Cons: "Again, airport crew leaves a lot to be desired."

Pros: "Food was great, and the business class 777 seats are a delight. And the captain shuts up through the entire flight --- no interrupting your sleep or movie with stupid observations that no-one wants to hear."
Cons: "The quality of the screens (crappy slow resistive touchscreens) is completely unacceptable for business class in 2018. China Airlines screens are VASTLY superior in their hardware, their speed, and the quality of their UI. And running an ad before EVERY movie --- in business?! Talk about an airline having no sense of class. That's a cheap, stupid move."

Pros: "Nothing"
Cons: "Everything"

Pros: "The crew is bilingual and they work and move fast"
Cons: "Flight CX882 Seat 59K the food tray does not stay up, food keeps sliding to the right. Both departing and returning flights ran out of free gifts as stated for the purchase of Laneige skin care products. Food selection is less desirable compared to other Asian airlines. Inside the crew food storage/service area looks old and dirty. I can see the area from my seat."

Cons: "Flight arrived in LA 30 minutes late. Then had to wait another 30 minutes for a gate to open. All in all, the flight arrived 1 hr late which is very inconvenient and annoying. And the crew isn't has friendly. The boarding time in Hong Kong took a very long time"

Pros: "Services"
Cons: "Limited help in assisting passengers who missed the connection"

Pros: "Overall is good."

Cons: "Very delayed"

Cons: "It's not pleasant traveling in economy which is true for all airlines now a days."

Cons: "Food was good but could be better. Healthier, purer"

Pros: "Had 4 pairs of eye glasses taken from my golf bag. ! prescribtion, i pair reading and 2 pairs of sunglasses. bag was left open and contents spilled into the golf carry bag. Why did this happen and who did it??"

Pros: "Excellent services! With mileage credit, seat selection, on time departure, baggage allowance, food, wine entertainment and more, why taking budget airlines again? Truly a wonderful experience for this family trip!"

Pros: "I was seated around a number of sick people - and it was a middle seat so hard to get up since there was pretty much no space"

Pros: "American pilots"
Cons: "Food"

Pros: "I expected Cathay to be great since it was ranked as the #4 best airlines in the world."
Cons: "However, I didn't find anything better than mediocre airlines. The attendant was kinda cold, service was rough, and toilets get dirty quickly."

Pros: "The chair size. The movie"
Cons: "Stewardess in my isle was not friendly. Don't have enough supply of bottle water. HK airport won't allow drink to be brought on the plane even though it was bought at the airport. Hard cushion on chair."

Pros: "Everything was great. The crew was polite and helpful throughout my flights. The food was good, tasty and hot! Had some newer movies available."

Pros: "seats were wider and more legroom in economy section, better food than other airlines, crew were helpful, entertainment system offered good selection."
Cons: "one entertainment system kept freezing and did not work for the last 4 hours of the flight, toilet need more frequent cleaning."

Pros: "The pilot kept us informed. The food was good. The Moon Cake provided to help us celebrate, even though we were traveling, was an added example of why Cathay Pacific is the standard that everyone else is trying to emulate in Tourist class. The L.A.-based cabin crew provided outstanding service throughout the flight. The in-flight service manager made me believe she cared about the quality of the service in the back, which was outstanding. It was as good as a full, 13-hour flight could be. Even the in-seat entertainment was outstanding and reliable."
Cons: "The boarding process in Hong Kong was terrible. It was absolute chaos. If it had not been for then complete turn around after we were on the plane, it would have been the beginning of the flight from hell."

Pros: "It got me home."
Cons: "The sound did not work for my video, the food was not good, the seat was uncomfortable, and my stewardess was rude."

Pros: "Seating in standard coach compared to premium economy on US airlines. The seats reclined back enough that I actually was able to sleep most if the 13-hour flight. Meals were very good for economy. Cabin crew super polite and patient, which I've come to notice as a standard on Cathay. As an example, I have a good intolerance to shrimp/prawn. My outbound flight LAX-HKG, the dinner salad included shrimp. I explained i could not eat the shrimp. The attendant was kind enough to swap it with a leftover vegetarian salad."
Cons: "Trying to setup special meals to avoid food allergies is non-existent. Cathay offers many special meals, excluding food allergies or low-carb. I attempted to call in to Cathay to explain I could not have shrimp/prawn. The rep either did not understand or could not help. I really wished Cathay offered a pre-arrival meal like the other airlines. LAX-HKG and HKG-LAX are 13+ hours. Cathay offers a departure meal and a mid-flight meal. But by arrival time, I was starting to get hungry again. Thank God, I had enough of a layover, even with CBP processing, to grab a quick bite before continuing an additional 6-hours to home with no time to eat."

Pros: "Overall, excellent service for its Marco Polo club member! I paid USD $100 to join the club. And it is much better than my experience with EVA (diamond member, 4 yrs) and United (gold member)."
Cons: "Just join its Marco Polo club and see for yourself."

Cons: "I didn't like the Hindu meal that was offered to me but other then that everything was next to perfect ."

Pros: "Its a long flight from Hong Kong to LAX. It appears that the crew is so organized that it does not appear to be as brutal as it is."
Cons: "Traveling to and from Jakarta on Cathay Pacific the most challenge i had was not being able to hear the movies. There was something wrong each time. The staff tried to repair it with no success. All and all that is a minor thing. Its also a small thing. I wish passengers wouldn't be such slobs. Even tho the crew comes by often and regularly, people leave a mess behind them. Kinda sad. Its as if some feel they are supposed to treat crew like servants. Your staff as always, don't complain just go about there responsibilities with a smile."

Cons: "my luggage didn't go with me"

Cons: "Pilots apparently forgot the seatbelt sign pretty much the entire flight. Flight attendants were trying to get people to stay seated until it became clear the light was never going off. Literally 1/2 the flight people were just wandering around and the attendants gave up. Seriously guys, on a 10+ hour flight, that's not cool."

Pros: "Friendly and hard working staff. Clean aircraft. Decent movie choices. Gluten free meal available, though I can't make a selection for GF Meal + Seafood (pescatarian). I get chicken or meat in GF, and I don't eat either."
Cons: "Boarding is not by row numbers -- this is chaotic with long snaking line. Aircraft Toilets get dirty quickly with urine on the commode and the floor. There needs to be a quick drying wet disinfection system. You must enable Gluten Free meals to come with 3 choices - Veg, Non Veg, Seafood only."

Cons: "We had to go through the security twice. One the bags we scanned and the other before getting into the airline. Was a waste of time."

Pros: "Nice flight attendants"
Cons: "Terrible customer service"

Pros: "Food was very good"
Cons: "We did on line check in 1 1/2 days before and couldn't get two seats together"

Cons: "More drink and food choices."

Pros: "Not like but was okay with the leg room, comfort and entertainment on board the aircraft."
Cons: "The water they were serving was not bottled and tasted like restroom water. However when I brushed my teeth in the restroom, it did not have that horrid smell and taste as the drinking water did. Two inflight staff was rude, Didn't get their names but both ladies blocked passengers way when they were trying to get back to their seats and rolled their eyes at a lot of passengers for various requests. Completely not professional!"

Pros: "Nothing"

Pros: "Food was hot, tasty and nutritious. This time, the crew didn't make faces or roll their eyes when I asked for a snack and the service co-ordinator was visible the entire flight making notes and checking on people."
Cons: "Cramped in cattle class but that's not Cathays fault. I need to earn more to fly comfortably"

Cons: "Delay delay delay !!! And nothing served. Not even a cup of water"

Pros: "Flight was good, seat was comfy."
Cons: "I did not like that food trays were left at our seats for over an hour after we were done eating. People who had special meals had trays at their seats for well over 90 minutes after they were done eating. Many people were upset with that. They offered more coffee and did other things before picking up trays. It was especially uncomfortable for people who had toddlers with them. People started getting up and bringing their trays to the staff. And the staff seemed annoyed, but I feel passengers had a right to be upset."

Pros: "i liked that there was a larger variety of food to choose from and the traditional hong kong style fish was amazing. the seasons greetings cookie was good too. the crew was good in trying to help everyone on board."
Cons: "there was a layover which cathay pacific did not account for as this layover was too short and resulted in me having to take a later flight. that was a real inconvenience which delayed my arrival time in los angeles. that was one of the major tick off during this part of the trip"

Pros: "Service was excellent."

Pros: "Everything."
Cons: "Just a long flight. But that's not in anyone's control. So no complaints."

Pros: "Delta is the airline to fly if you have to fly (like I did) during a pandemic. They made sure at every turn we felt as safe as possible. They had passengers distanced from each other the whole time, handed out sanitizing wipes as we walked on the plane, made sure folks kept their masks on, gave us individual little baggies with snacks and water bottles that also had individual hand sanitizer packets. I felt so much more safe flying Delta on my way home to Hawaii in July than I did when I flew American Airlines on my way to the mainland in June."

Pros: "Smooth flight"

Pros: "I like flying with Delta, it's just I was not feeling well and our flight got delayed and delayed and delayed. We finally made it on and the extra comfort was great"
Cons: "The food selections not so great. The sandwich was hard. Could use more options."

Pros: "The food was exceptional! I’d order it again at a restaurant if I could!"
Cons: "Still normal awkward/tight economy seat. It’s to be expected but the coat hook and free slippers make it better than a lot of other airlines."

Cons: "Too hot. Bathrooms were dirty. No leg space in comfort+."

Pros: "Entertainment"
Cons: "Flight wasn't full. I could have been seated somewhere else since passenger next to me was quite large and invading my personal space"

Cons: "Hopefully upgrade on monitors (touch screen was not working),"

Pros: "Professional crew, Good service , comfortable seating, fine entertainment."
Cons: "First time traveling abroad, it was a unique experience and a learning one."

Pros: "Good crew and amazing always ask if anything I needed."
Cons: "Had issues with specials meals requests. Was unable to get what was requested told both on originating flight, and returning light that its had not been loaded but the request wasn't there.."

Pros: "Delta refused to let us reserve a bassinet seat, and kept telling us to ask them later. They ultimately were not able to to provide one. They were the least accommodating of all the airlines we have asked."
Cons: "Better customer service."

Pros: "No problems. Service was great and we got there slightly faster than anticipated"
Cons: "Flight duration but that’s impossible to change so other than that nothing :)"

Pros: "Excellent crew and clean aircraft"

Pros: "Seat comfortable and amazing crew"
Cons: "Choice of movies somewhat limited"

Pros: "Boarding: c'mon...too many groups and subgroups. Radiculous!"
Cons: "STOP the non-sense of so many boarding goups. What happened to Common Sense boarding? Ill and needing add'l medical help, First Class, Plus Class, then General Boarding. Give me a Break with all the other subgoups for Delta, all B. S. !!"

Pros: "Nice to have more room in the premium economy section."
Cons: "Not even a smile from the crew and no help when asked. I don't expect Asian-style grace and class from an American airline, but I do expect good old-fashioned American friendliness, and there wasn't even that. Also hate the all-darkened cabin in the daytime."

Pros: "crew found me an outlet for laptop"
Cons: "nothing"

Pros: "Delta Premium Economy (or whatever it's called) is definitely a step up. Food is pretty good and seats leave more room, so you don't feel crunched."
Cons: "First seat (no chance to put thngs underneath seat in front) MUST have a real space (as even economy generally has). There was a small pouch that would fit almost nothing. Staff was poor. Never a smile or friendliness from flight attendant and no help when asked."

Cons: "The pork dinner meal option was burnt … al the way through."

Pros: "Nothing"
Cons: "Nothing"

Pros: "Appreciated stewardess comping wine because my husband and I couldn't sit together"
Cons: "Don't assume you will get a good fare just because you book 2.5 months in advance, have a Delta AmEx card, and use some of your earned miles"

Pros: "Not crews fault that DELTA changed my flight at last minute!"
Cons: "Yes...not change my flight at the last minute and causing me to miss my connecting flight. Then making me reschedule my flight with only options that I now have (2) layover and then arrive in Korea another day later, that then caused me to miss my college orientation day!"

Cons: "All was good"

Pros: "The food was amazing. The entertainment system was fantastic. The crew was lovely."
Cons: "The small bathrooms"

Pros: "One of the flight attendants was nice."
Cons: "5+ hours and just some bagged snacks. Had to wait forever for soda. Screen was difficult to work - touch wasn’t working. Much smaller program selection than flights 6 days ago from RSW to LAX via ATL."

Cons: "poor hospitality by cabin crews cabin crews are very stingy in providing drinks"

Pros: "Friendly crew"
Cons: "Business class seats were short whdn lay flat. Metal footrest at the end made it uncomfortable to hang feet off the end. Little privacy"

Pros: "Free movies available in-flight"
Cons: "temperature during flight. Freezing then hot, freezing then hot and never a comfortable temp. Food was terrible. Entrees were flavorless and smelled terrible. Time they served food made no sense at all either. Within the hour of getting on the plane, they served a meal which made no sense because most folks ate before getting on the plane. Stewardesses were not friendly (only 1 made me feel valued and welcomed)"

Pros: "Crew and flight"
Cons: "Price for food and number of bathroom available"

Pros: "The entertainment was good."
Cons: "The check in and boarding process in Incheon was terrible! My flight ticket was printed and had the wrong name, which the agent at the check in desk did not catch. It was not until I went to the security line when they found a mismatched name. I was asked to go through security THREE TIMES. And then at the gate, I was supposedly "randomly selected" for ANOTHER swab/swipe security check. The flight itself was uncomfortable. There are not enough bathrooms for the number of people seated on the flight. The entertainment was the only excellent and recommendable thing about this delta flight."

Pros: "Boarding is about the only thing I liked."
Cons: "This was a 2 layover rebooking of a one layover flight, which was late (I would be missing my connection). I asked an Air France rep in Japan to assign me an exit row seat (it’s a 14 hrs flight and I am almost 6 ft tall). She showed me the plane diagram and picked a seat, but when I arrived it turned out I was in a row directly behind. WiFi did not worked and the flight attendant said “they could not do anything” My film was interrupted twice (with a random film drubbed in Korean) and had to be reset manually Food was not great (and menues are identical on all delta flights - this was my 5th delta flight in the course of one week), the snack in particular (leek and mushroom cream soup-like mass wrapped in a tortilla - who ever thought of this? And one of the flight attendants was aloof and snappy."

Pros: "I liked that the plane wasn’t full which was a surprise."
Cons: "Last leg of the flight as usual we had some plane on it’s last legs with entertainment equipment from the 90’s and that’s being generous. My iPhone 7Plus is only a little smaller than the screen they would have you watch for five hours. Also the plane was old and noisy and seats were not really comfortable. But this is par for the course flying to Hawaii for some reason, no matter the carrier. Hawaiian Airlines is usually better but that’s to be expected."

Pros: "Gal at the gate was most helpful. She corrected my boarding pass to zone 1 and put us in exit row. I have sat there before but it was really roomy although the seat seemed less comfy."
Cons: "Plane was much smaller than what I usually fly to Hawaii but the roomy exit seat made up for that. Downside was the screen was small so hard to see."

Pros: "Speedy boarding and deplaning."
Cons: "The gate agent appeared annoyed when I requested a seat change a couple of hours prior to boarding. She didn’t offer assistance or an explanation. Just looked at me like ‘ in your dreams’. And flight attendants should really practice smiling more. Snacks offered on 5.5 hour flight we’re pretty pathetic."

Pros: "In flight tracking"
Cons: "Irregular serbice"

Pros: "Attentive staff."
Cons: "Nothing. Great flight."

Pros: "Great movie selection"
Cons: "All was great"

Pros: "Be nice if the first plane had worked. Almost one hour late leaving ATL."

Pros: "The gate agents were gruff, but helpful. Stewards were super friendly."
Cons: "Even though I had picked out two seats together, they had us separated. Very thankfully they put us back together after the fact - that was wonderful & appreciated. But entertainment system also didn’t work, and as always, seats are disgustingly uncomfortable. Also odd that they made us check bags with so many empty overhead bins."

Pros: "The food is delicious and there are healthy choices, the staff helped me put my carry on into the overhead bin, which was super helpful because I'm only 5ft tall"
Cons: "The entertainment selection was not that good. They had some new movies but nothing you could turn your brain off to. The selection on my second 50 minute flight with delta had more options and variety than my 14 hour korean air one..."

Pros: "The gentleman at the gate was super helpful and helped us check our bags at the gate."
Cons: "Zero leg room. Zero arm room. The entertainment system did not function. No food for such a long flight unless you pay more then the food is actually worth."

Pros: "Let on time and arrived 30 mins EARLY."
Cons: "Had to pay for meal despite length if flight."

Pros: "The crew was very friendly and kept making rounds with water so we didn't have to get up looking for it. Free entertainment at our seats made the flight go by faster."
Cons: "No complaints, I was stuck in a middle seat but somebody has to sit there!"

Cons: "Even with "Comfort +" the seats are horrible."

Pros: "Like the direct flight from Minneapolis to Honolulu and you even get a meal and snacks. Flight attendants were very friendly."
Cons: "Long flight but prefer the direct flight than having a layover."

Cons: "The flight was over 20 minutes early"

Pros: "Comfortable flight, super crew, awesome non stop flight from Minneapolis. Could not ask for any better. Delta is the #1 airline."
Cons: "Nothing at all."

Pros: "Great service, polite staff"
Cons: "Incredibly tiny seats, even for my girlfriend, who is 5'6""

Cons: "For the second time in one day, my seat would not recline!!! Very uncomfortable for an even longer flight than the first one!!"

Pros: "Crew was tentative."
Cons: "Lady besides me was eating something that smelt bad."

Cons: "Air conditioner was not working properly and we were delayed over 3 hours waiting on the plane at the gate and tarmac. Then they had to de-ice the plane which added more delay. Lost too much time that could have been spent in sunny, warm Hawaii."

Pros: "Crew were responsive. 787 has more legroom & better recliner, window shading was amazing"
Cons: "Vegetarian food quality needs improvement"

Pros: "Kinda odd flying backwards...."
Cons: "Onboard entertaiment and food was just awful. UAE's version of Ryanair."

Cons: "One food option.. VEGETARIAN.. when asked the crew member as to why vegetarian only.. she said not sure, but may be because most of the passengers were vegetarians.. REALLY????? Also no ice with drinks.. because they didn’t have ice!!!! But apart from this, it was another quality Etihad flight. Just didn’t expect the above inconveniences from Etihad! This is the first time I experience this with them."

Cons: "Poor service"

Pros: "Good sized seats and new aircraft, AUD airport is very pleasant and customer friendly. The vegetarian snack sandwiches are very delicious. I wish if they could offer them in every meal and to toddler passengers."
Cons: "I buzzed the light for service 3 times and not once did the attendant come and check on my needs. Our attendant was not customer friendly- infact I don’t recall her smiling once throughout the 13 hour journey. Overheard her being stern and rude with other passengers. I specifically asked the crew to deliver my stroller in AUD for transit since we were flying the next day and they didn’t fulfill our request. Luckily AUD airport has strollers so we used one and took it to our hotel. The fact that Etihad doesn’t provide hotel accommodation for 14 hour transits is beyond ridiculous. Really disappointed in this lack of arrangement for long haul flights."

Pros: "The air hostess was very helpful .I had a problem with my seat and she arranged for a seat where I was and remained comfortable throughout my flight to Washington. Love"
Cons: "The food. I had asked for a Hindu meal. It seemed I got a diabetic meal which was devoid of taste. It should have been normal. I think Etihad misunderstood Hindu meal with Jain food,where they don't use spices,onions,garlic etc."

Pros: "Boarding was efficient. Entertainment and food great."
Cons: "Crew was unusually subpar for Etihad. They were not nice, not attentive, not responsive. The plane was packed and loud with uncontrollable children and people having coughing fits. I did not see the nanny or flight attendants helping either situation e.g. offering water to the sick, ect. The toilet room was disgusting. The seat was cramped."

Pros: "USA customs done in Abu Dhabi"
Cons: "I will never fly or recommend etihad to any one of my friends or family."

Pros: "Nothing much"
Cons: "So i was with ticketing requesting for seating, and she said run run your flight is leaving , i did not get proper seat and i ran to find out it was NYC flight and not DC. I asked more than one Eithihqd personeel and they did not know the difference bewtween Nyac flight and DC flight . Then came back to request for seating and they again made believe my security will be declines if i waste timein requesting seating. Got a flight between 2 males for a 15 hour flight and a run across the airport with a heart problem . I will never fly Eithihqd and also will not recommend to anyone"

Pros: "Friendly and professional. Always with a smile."

Pros: "Customer service very good"

Pros: "Staff"
Cons: "Seat discomfort"

Pros: "I liked the cooperation of staff and the way they took care of me. Staff Took care of my request immediately and made sure I was comfortable. It was a blessing to travel in Etihad. In future , I will travel in Etihad only. I am planning to travel in June again and will book my ticket in my favorite airline, “ ETIHAD”"
Cons: "N. A."

Pros: "Every thing was good"

Pros: "Connections on Etihad. Abu Dhabi airport. Service and hospitality. On time flights and easy check in. US immigration in Abu Dhabi was a breeze."
Cons: "Food was terrible and insufficient."

Cons: "The Crew do not give you the meal what you booked during reservation, what is the point in booking the meal prior if it is not served."

Pros: "Staff was great...Food was good...Upgraded to first class !!!!!"

Pros: "Seats were very comfy and food was great. Entertainment screen were nice and big with great resolution. Cabin crew was friendly and accommodating."
Cons: "Movie selection in the entertainment needs more options. No basic amenity kit (like blinds, socks and toothbush) was provided in the flight like Emirates Certain sections of the Abu Dhabi airport are disappointing. Bathrooms in that particular section of the airport were really dirty and broken. Also travelling by bus to the airplane is not desired for such a major airline home airport. I read somewhere that airport is going to go through major renovation in 2019, so I hope it will become as good as Dubai airport"

Pros: "The food quality was good but they repeated the same food when we started & before landing. Kids usually won;t like eating same food again."

Pros: "Goodbye excellent"
Cons: "Thé cancelled m'y ticket. When I reach Séoul air port they have to call tout airseychelles.com and rebook ticket do I have to run With air hôtesse to the plane to catch it.lots of stress"

Cons: "Nothing"

Pros: "Seats, Configuration, food and beverage music selection"
Cons: "Boarding process as they could not issue our connecting flight ticket lost luggage movie selection limited"

Cons: "Seat was too tight. No foot rest"

Pros: "Accurate. Take off was smooth. Crew were sooo kind. Boarding was fast. New computer was fantastic. New movies ."
Cons: "1. Seats were really narrow. 2. Although my first plane from Seoul to Abu Dhabi was for 10 hours but only one meal served and it was omlette with sausage And at the beginning a small toast sandwich served. This indeed very strange because everytime I flied with Etihad you serve 2 meals one of them is meat or chicken with rice. I was really starving until the next glight because when we left Incheon airport it was 12.55am and most restaurants were closed. Please try to solve this issue"

Cons: "They only had vegeterian options for the most part even when the expectation is that they would have at least some meat choices. They ran out of the meat options quickly. The crew was very nice though and arranged for a chicken meal at the end"

Pros: "Good media system. Great staff."
Cons: "Bad food. No flying nannies. Layover was long."

Pros: "Awesome service, smooth flight , great staff. Very spacious"
Cons: "My luggage got damaged, but it's being taken care of."

Pros: "I didn't like baggage handling. Took too long (over 1 hour 15 mins) to get bags onto conveyor belt."

Pros: "The food was pretty good for airline meals. We really made good use of the entertainment system which had many great movies and a kids interactive touchscreen. This entertainment system made the flight! Boarding was quick and easy and the ammenty packagfes (eye covers headphones socks ear plugs etc.) and a kids activity book was also great."
Cons: "The bathroom floors were not cleaned often enough and after 10 hours in flight the flight attendants stopped answering the call buttons. Not usually an issue as I like to get up and walk back to request something during long flights but we had children this time and this is harder to do when they are sleeing on you."

Cons: "All but one of the flight attendants, who unfortunately was not in my section, seemed rather terse and far less than kind. Simple requests from fellow passengers were regarded as inconvenient intrusions. The gal in my section would act like she had not heard the requests and then when the passengers would repeat themselves, she would snap, "Please wait till I've finished my service." She rarely would make eye contact with anyone while doing, "her service" and acted like it was a major inconvenience. It was a long flight but the crew on the way to New Delhi on Jet Airways were exceptional and made the flight as pleasant as possible. The Eithad crew lacked this attitude."

Cons: "Plane was not maintained at a comfortable temperature. It was just downright hot! But that was our experience with all our Etihad flights. Planes are not maintained at comfortable temperatures. Food was awful - boiled chicken taste While handing out sandwiches and drinks stewardess just gave my husband whatever I asked for without checking with him. Many times he was overlooked by the stewardesses on either side as he was in a middle seat. I did not see a single onboard crew crack a smile, robotic service. Not impressed with my first Etihad experience."

Cons: "There was a chicken sandwich offered in the middle of the flight that is by far the worst airplane food I've ever had"

Pros: "Crew are usually lovely and helpful with even the most difficult passengers."
Cons: "The food quality is sub par and the entertainment is not adequate compared to other Gulf airlines. I enjoy traveling and did not enjoy the quality of food and actually ran out of movies to watch on a 14 hr flight! I think their focus is on Business and First class. I like this airline so wish it wasn't so."

Cons: "I requested gluten free meals ahead of time, but the request was not fulfilled, making meals tough. The crew were very kind though and worked to make the best out of the situation."

Pros: "Very comfartable"
Cons: "Internet acess is to expensive"

Cons: "I've never heard of double booking an assigned seat! Don't ever fly with etihad, not worth it!!!!!"

Pros: "Food could be better"
Cons: "Didn't like the food"

Pros: "Timeliness of the flight and communication from the flight deck."
Cons: "Particularly on the flight from Abu Dahbi to Washington, D.C., attendants were rude with not only me, but other customers. They were short in their responses, forgot requests multiple times, and didn't make the little bit of extra effort to provide translators in Arabic, ensure an elderly lady next to me had the meal she needed, and secure the food options that we asked for. Our row was told us there were no more chicken meals for example, when we saw an attendant on the other side of the plane offer consistent chicken meals for multiple rows to come. They were just being lazy and didn't even want to ask."

Cons: "Myself and my wife were assigned seats away from each other. Business class seating was not as good as in some other airlines that I have travelled. If husband and wife and family are travelling together on a long flight it should be possible to seat them close to each other"

Pros: "In air service"
Cons: "leg room and boarding delays"

Pros: "Good food Good Service too"
Cons: "Think improving better service in rest room Long flight - magazines on demand to suit each national - no idea about its practicability"

Pros: "Everything"
Cons: "No dedicated line for First @ TSA Pre-Clearance at Abu Dhabi. This means you have to leave the lounge hours earlier than otherwise incase there is a massive line @ TSA."

Pros: "crew very friendly....always ready to serve"
Cons: "seats too uncomfortable......leg spacing too tight.....person sitting at window wanted to go to restroom or just wanted to gets up ....everyone from the row.....gets disturb."

Pros: "The pillow that cradles your head and neck! I've flown with many international airlines over 20+ years and Etihad is now my number one choice. It seems to really think about passengers' comfort. I also enjoyed watching documentaries on fashion designer Michael Kors and singer David Bowie."
Cons: "Flight attendants were polite but one told me, "You should put the tray up." I suppose she was thinking in French, where people say "il faut faire…" To an English speaker "you should" doesn't sound soft. I think the flight attendant wasn't aware of the nuance in English. Everything else about her was courteous, and everything else on the flight went smoothly. I would recommend Etihad to anyone."

Pros: "The plane was spacious with great features. The crew was friendly and helpful"

Pros: "The flight was comfortable. Food was ok, but could be improved in variety."
Cons: "Boarding process, slow and long - I have seen other airlines do it much faster. Crew were friendly, but lots of confusion among crew members. Entertainment was horrible - need new and latest movies. The latest movies available were months old. This makes the flight time feel a lot longer than it is."

Pros: "Nothing special."
Cons: "Food is not great. Coffee and tea service is bad. Coffee is very cold. They are rVery picky about cabin luggage. If if .000001 lbs are more they want us to take small item for example a pen from the bag. Due to this itself I do not want travel in future.ude if u ask something."

Pros: "The flight was on time"
Cons: "The food from Bangalore - Abudhabi was worst...Also I pre selected Veg meals almost 4-5 months ahead of my trip,however the crew said he can't guarantee serving it..and the quality was poor."

Pros: "All the flight attendants were professional and courteous. I would like to thank the staff particularly on my return journey who were very courteous and professional."
Cons: "Vegetarian food. The airlines need to differentiate clearly between regular vegetarian Vs special vegetarian meals. Special vegetarian meal is tasteless and has nothing in it. Also, the food portions are small and it wouldn't hurt the business if they include a decent snack in between the meals. Food wise, its a lean mean cuisine."

Cons: "Leg room"

Pros: "courteous staff"
Cons: "no food, even for purchase, was offered no snack for 3 hour + flight"

Pros: "This was years ago, and yet I still remember how comfortable I was. The waiting facilities were nice and the airplane service very client friendly. Air Canada was definitely the best flying experience I have ever had."

Pros: "I liked the selection of movies and food."
Cons: "Attendance were not as nice as the other Asian airlines. Tooth brush and toothpaste might be better addition. The bathroom was short."

Pros: "Crew was great."
Cons: "Don't let kids sit by the dreamliner windows. They play with them too much and the change in lighting wakes people up. Food was ok."

Pros: "This was my first time flying Air Canada. Our flight was delayed by 4 hours because they had to deice the plane. Yes it was frustrating but I would much rather have a flight of upset passengers then risking our lives. The captains and the crew went out of their way to make sure that we were the most comfortable. They gave us food and drinks as we waited and were extremely patient. Upon arrival many passengers had missed their connecting flights, including myself. They put us on the next flight out and gave all passengers a hotel and meals for the night. I would definitely recommend Air Canada. The plane itself is also pretty spacious so don’t be afraid to fly economy."
Cons: "Nothing really. They were great. I mean, definitely wished my flight wasn’t delayed. Although It wasn’t their fault that they needed to deice the plane, that’s something that should’ve been accounted for way before our flight was supposed to take off."

Pros: "entertainments - many choices"
Cons: "few cabin attandants were not easily likabke..."

Pros: "Crew gets excellent makes for friendliness."
Cons: "Coffee not served with meals. Coffee came after meal was eaten."

Pros: "Business class seat"
Cons: "Mpvie choices are terrible. They don’t know what “new releases” mean."

Cons: "Delay luggage for 6days and luggage claim takes long time."

Pros: "Excellent attention over the telephone for re-royting. Thanks to Kayaks timely notification I was able to rearrange my return."

Pros: "The flight was not booked full so it was a very comfortable trip."
Cons: "Food was inedible. Not properly cooked and very poor quality for such an expensive flight."

Cons: "Flight attendants were unfriendly."

Pros: "It was amazing and super easy. I cant wait to go back."
Cons: "I wish they had a meal and free checked luggage. Not the worst, but not the best part"

Pros: "Lots of movies and tv shows to pick from. Didn't need to bring snacks. Served food several times."

Pros: "Great service! Drinks, water, snacks and attendants came by so often. They were all attentive and had great communixation!"

Cons: "I really couldn't believe that I had a 13 hour flight on a brand new B787 with no WiFi capability. I travelled economy class and it was full, but it was obvious that 14 of 28 business class seats were empty. Well no wonder. If I were travelling 13 hours on business and couldn't connect, while on business it would be a time resource wasted. You should rethink your business plan. I suspect your losing fares to different carriers. Even travelling coach I will look for other carriers to compare to on future long haul flights. Too bad, you did everything else great. Robert Howell - bhowell1232@gmail.com"

Pros: "I liked that the crew was awesome. Super nice and helpful!"
Cons: "The tray from my seat was still wet and the seat was to uncomfortable. Needed to use travel pillow to sit on"

Pros: "Friendly staff"

Pros: "The entertainment and food was decent. The flight attendants were very nice and patient."
Cons: "It's disappointing that just because I'm in economy I have to be uncomfortable during a 12+ hr flight."

Pros: "Food was terrible"

Cons: "No wifi"

Cons: "At first, due to condensation issue, a lot of water was dripping from ceiling to passenger seats and crews were just passing tissues and saying its natural and they cannot avoid this issue... I fly a lot through out the year and never seen this happening before. Okay, this can happen but how crews dealt with the issue was so unprofessional. Also, on my way back from ICN-YVR, my seat was right beside the washroom and the door of this washroom was not fully closed when it was not in use. Therefore, it lighted up all the time and smelled all the time as well. I complained this to one of crews and told her to close the door at least whenever she was passing by. She didn't do at all haha. Cannot believe this is one of Canada's major flight companies..."

Pros: "Affordable fares"
Cons: "They ran out of the food, and many people were left with no choice for dinner. Food was just okay. Crews weren't very helpful when boarding. It was hard to find a spot for my carry on luggage. I waited for someone to come over and help me find the spot, but no luck."

Cons: "선택의 여지가 없었다. 사과도 없었다. 그냥 내밀었다. 이것 밖에 남지 않았으니 먹으라고 준 기내식은 누군가 포장을 뜯었다가 덮은 것. 뒤쪽에 앉았다고 이런 차별을 받아야 하는가? 난 돼지고기가 싫었다. 내가 한국인이기때문에 한국식 돼지고기 볶음 요리를 처먹어야 한다는 논리인가? 설령 그것밖에 남지 않았다 하더라도 먼저 "이것밖에 남지 않아서 소고기를 줄 수 없다. 미안하다. 이것이라도 드실텐가" 먼저 물어봤어야 한다. 그래야 승객인 내가 먹을 것인가 안먹을 것인가 선택할 수 있지 않나? 대부분의 직원들 태도가 거만했다. 미소조차 짓지 않았다. 말 한마디가 중요한데... This is the Air Canada."

Pros: "Entertainment options were plentiful -- from TV to movies, podcasts, audio books and games. Boarding was easy and there were plenty of bathrooms aboard. Very, very smooth landing in Vancouver. Easily the best I've ever experienced."
Cons: "Leg room was average for these types of flights. Wasn't a huge fan of the food served; at least one meal was Korean fare."

Pros: "The most important thing of course is that we arrived safely of course. The plane was clean, the staff members were polite."
Cons: "The seats were so small and terribly uncomfortable. I looked it up and it seems they are some of the smallest seats in the industry. They packed the dreamliner with more seats than it was meant for, making it really cramped for an international flight. Most people had to sit with their feet in their chair because it was so uncomfortable, and my knees were jammed up into the back of the seat in front if I put them down. And I'm only 5'7" so I can't imagine what it would be like for people 6' and above. The seats are hard, narrow and sloped at an odd angle. The bathroom design is poor - the lids of the toilets will NOT stay up and come crashing down on your back when you sit down (disgusting!!). I tried 4 toilets before I could find one that worked without the loose lid. Also the food was really inferior. It is the worst food I have had on an international flight, and I have flown many trips including Delta, Emirates, British Airways, Air France, Lufthansa, Singapore Airlines, etc. There was also a much smaller movie selection than I am used to. Overall it seemed like a budget airline and was one of my least comfortable trips."

Pros: "The boarding in time, the crew very nice people."
Cons: "The fly Montreal-Vancouver was a bit long and not food. The fly Seoul -Vancouver was ok but 9 hours sitting a little uncomfortable . The seats are very tiny ."

Pros: "The one good thing about this flight was it wasn't fully booked, so I managed to get an entire row to myself, that and the food wasn't bad, and movie selection was alright."
Cons: "There were major delays taking off, and landing. I was supposed to have about a 3 hour layover in Toronto, due to multiple delays, flight plan changes, and mechanical failures I ended up getting booted from the 2nd leg of the flight, and having to spend an unanticipated night in Toronto. To begin, my 3pm flight from Seoul to Toronto was delayed to 6pm (the day before the flight was even scheduled, and for no apparent reason.) I wasn't even notified of this change, the only reason I found out was I tried checking in online the afternoon of the day before my flight (only because I remembered to do so myself, never received a check in reminder notice) and found out of the change. So my connecting flight had been bumped, and my ETA to my destination changed. This wasn't terrible, just an annoyance. Second, the flight was stuck at the departure gate for over an our. I'm not 100% sure why, however, after delay after delay, and then a flight plan change, we finally took off over an hour late, this too was was an annoyance, an nothing notable. It wasn't until we landed, where we were delayed on the tarmac for yet over another hour, due to mechanical issues that was the problem. We were stuck for about an hour (the pilot promising we'd be moving in "just 5 minutes", every 10-15 minutes) before the pilot decided to order buses to unload us, to then turn them away once they arrived so that way we could get towed to the gate. It then took an additional 40 minutes for the plane to get hitched, and towed to the gate. Once we arrived at the gate, I tried running through the airport to catch my connecting flight (which I had 10 minutes till boarding, and 40 minutes till departure) only to find out that I had been bumped from my connecting flight (despite having no checked baggage) and would have to stay the night in Toronto. Apparently this is not a rare occurrence for Air Canada to screw up flights. There were other people both on other original fights, as well as mine who were bumped from their connecting flights to various destinations, as well as having lost luggage. Again, individually these weren't exactly huge issues, collectively, they're the reason this has probably been my first and last time flying Air Canada."

Pros: "The bathrooms were clean and the dinner was pretty decent. Lots of movie selections. The crew was nice."
Cons: "The space was cramped. My flight from Toronto to Seoul was not good. I was seated right next to the bathroom and the way the seat was positioned, it stuck out next to the bathroom door. So, people were constantly walking into my seat and I could feel the air (and smell) from the bathroom every time someone opened and closed the door. It was very uncomfortable."

Pros: "Staff communicated delays well, and they were polite once we got going. In flight entertainment offered was good, but heard some passengers having trouble with their screens not working."
Cons: "Delays, delays, delays. Theme of my vacation. When we arrived in Dallas we had no idea what baggage claim we were supposed to be at. There was no announcement, flight information displays didn't say anything."

Pros: "On board entertainment available and more room. Not a full plane"

Pros: "The flight attendants were vey kind, and the landing was very smooth. It was an excellent flight."

Pros: "The crew was nice, accommodate well. Sit lean back okay, good convenience of charging mobile device. Food was okay. Entertainment good choices."
Cons: "Where do I start? Baggage check in is horrible and long. Wait in line for 1 hr with all counter open. Process just too long and too slow. Unclear of instruction for paying extra baggage. Security at gate taking too long to get through. Seat is too small, a larger person took almost 1/3 of my seat for the duration of flight and he wasn't that big. No noise control in aircraft, couldn't sleep at all (9hrs flight), kids and adult taking, playing like there home. The cabin smell very very unpleasant, due to body odor of passengers. Only 4 restroom for whole economy class, but 6 restrooms for 40 passengers of business class Due to the region of the air liner at, majority of passengers were rude, obnoxious, loud, and really really smell."

Pros: "Great free movie selection to watch on the flight!"
Cons: "The crew and gate check-in assistance is mediocre. Their attitude is one of indifference. This group is probably just a little better Spirit Airlines, which I consider the worst airline I have ever flown on. Also, I had to pay exorbitant flight change fees. These flight changes should be free. If I have the option, I will not use Air Canada in the future."

Pros: "Crew"
Cons: "The flight was delayed for a long time, after so many frequent changes. The airline did not even give an excuse or explanation for the changes and the delay."

Cons: "One of the crew member was so rude to petition. We were surprised and very unpleasant to watch her attitude and way she talked to people. So bad! And your costomer service phone lines are terrible!!!!! Never answer the phone and waiting time is over 30min! What kind of airline customer service line is this horrible?"

Pros: "The gate agent was in a really good mood, and I made her laugh, so she bumped me into business class. The flight crew was awesome."
Cons: "Old, sad, smelly, loud, poor upholstery, seat structure so old and so stressed the guy in front of me was almost in my lap."

Pros: "Loved the premium economy seat! Would definitely fly again with Air Canada. The first meal was very good. The snack wasn't too exciting. Skipped last meal."
Cons: "Complimentary earphones! They hurt and the sound quality was horrible. I couldn't hear the words when I tried to watch a movie. I ended up having to borrow my kid's kiddie headphones. I would tell anyone flying w AC to bring their own ear/headphones!"

Pros: "The flight is packed, but overall is not bad. The crew is kinda keep everything casual."

Pros: "They were on time and the flight crew was very nice."
Cons: "The seats and the plane was just too small for such a long flight."

Pros: "Entertainment, and a comfortable flight."
Cons: "Announcements were not loud and clear when boarding. No complamentary food or snack was offered."

Pros: "Good entertainment options"

Pros: "The we flight itself was fine. 787, good selection of onboard entertainment. Seats were a bit cramped but not too bad."
Cons: "Hour and a half late arriving. New flight plan, more fuel."

Cons: "DELAYED"

Cons: "Way too many delays and lost our baggage."

Pros: "The attendants were generally excellent, especially the senior attendant. She was a rare combination of friendly and authoritative. One seemed a little put off that I asked for a Bloody Mary. The movie selection was excellent and varied, though the music selection was minimal. As someone who doesn't rely on my phone for music, I thought it would have been nice to have a better selection of music. Most categories had only 4 albums from which to choose."
Cons: "(1) Left late; arrived later (2) Late arrival and security clearance caused missed connection to Washington, DC (part of the same ticket). Initially, I discussed with Air Canada ways to get to ANY of 3 DC area airports. Nothing was available for more than 19 hours. Instead of continuing to find a flight to arrive in the evening, possibly a full day late, I asked to check on a flight to Philadelphia, from where I would rent a car. (3) The flight to Philadelphia was then delayed. (4) Our bags made our original flight, so I had to file a claim when we got to Philadelphia without any bags arriving. (5) By the time the baggage claim was filed at Philadelphia and I got the rental car, it was 1 a.m. Then I drove 2 more hours to get home at 3 a.m. And today I have the pleasure of dropping off the rental car and picking up my car at the airport in DC. (6) And did I mention that there were supposed to be 2 vegetarian special meals on our flight (for my wife and daughter) and Air Canada's system dropped this request even though they had gotten it correct on the way to Asia?"

Pros: "Pros: The onboard crew was nice. The entertainment was good (nice selection of television and movies) There is an entertainment touch screen for each individual."
Cons: "Cons: They moved the gate THREE times! We had to walk all over the airport because they were so unorganized. The seats were VERY uncomfortable. It was difficult to sit for even a few hours. There are no snacks unless you pay. The entertainment touch screen is of poor quality."

Cons: "Ontime and the flight was comfortable."

Pros: "ummmm"
Cons: "Late departure Schedule changes Chaotic boarding"

Pros: "We got upgraded into the Elite section, which we excitedly thought would be business class with a nice full recline, as we had been up for more than 24 hours when we left Seoul, but were disappointed. It was more like the Economy Plus on United. A forward cabin with wider seats with a bit more legroom and maybe little bit more recline as a result. On one meal we were served fon china like from business, but on the breakfast, I got china and my husband got the typical plastic and foil square trays. The restroom for the cabin was foreward and was not crowded, which was nice."
Cons: "What I really disliked about the special Elite section was that the arm rests are immovable and the trays embedded in the arms, just like when you are in a bulkhead seat. That's one reason why I avoid the bulkhead seats. So, even though I was sitting next to my husband, it meant that we couldn't remove the 4-6 inches of hard chair arms between us. i could not curl up with my head or feet in his lap, the way we could in a regular economy seat. Therefore I did not sleep on the flight the way I had on the comparable trip outbound."