Daily cleaning, installation of cabin HEPA filters on flights from South Pacific to Minneapolis
|May||Best time to beat the crowds with an average 5% drop in price.|
|December||Most popular time to fly with an average 16% increase in price.|
Average price round-trip
|$1,341||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Pros: "The crew on Air NZ is consistently wonderful. The entertainment and sets for domestic flights are good, but not great. For international flights, their seats and entertainment are excellent."
Pros: "The crew was very hospitable and friendly"
Pros: "The corn chips!"
Cons: "The snack were very simple. They don't communicate properly all the different snack options."
Pros: "Lovely, friendly crew!"
Cons: "No seat selection available on line, so stuffed in the back. No place for luggage. No soft drinks on flight. Mexican chips??? What’s that about?"
Cons: "You could have warned about the 2nd bag fee! I paid $80 for having a 2nd bag!"
Cons: "We got off an hour and a half late as there was an audio technical problem."
Pros: "Flying Air NZ is a pleasure. You guys generally do a very good job. Even though the flight left late I was impressed with the Pilot announcement to allow connecting passengers to leave the plane first, and all others remain seated."
Cons: "The flight left late, making it stressful to catch my connecting flight in Auckland."
Cons: "Basic flight with no frills"
Pros: "The seat was spacious and the crew was very nice!"
Pros: "on time, crew were friendly"
Cons: "have to pay to watch movie"
Cons: "$80 baggage fees for luggage over 7 kg. I wasn’t aware of high price and luggage weight restriction until I was at airport"
Cons: "When I booked this fly, no one tell me check in luggage has to be charged"
Pros: "the staffs and the boarding experienve"
Pros: "Appreciated check in staff who professionally answered our requests re routine steps to process check in. Only regretted that we weren’t aware (perhaps we missed announcement) that my husband who is still recovering from knee surgery was not aware we could have boarded from the forward entrance and avoid the descent and ascent via rear entry."
Pros: "Agents went above and beyond to help. Wish I had names because I was REAL impressed at how much they helped to get our bags checked. My son had purchased my ticket and not bought luggage voucher. They helped me get online and buy voucher. Would recommend airline to anyone traveling in that part of world."
Cons: "It was a very positive experience. No complaints. I will definately fly Air New Zealand when that is an option."
Cons: "The lack of communication with everything from queuing to board, to food allowance."
Pros: "Crew solid n friendly enough"
Cons: "Seats too tight n cramped"
Pros: "Inflight magazine was just the right length for the flight time"
Cons: "Cookie was stale and coffee was nothing special... but that’s typical of all airlines"
Cons: "I was connecting on an International flight on same airline, New Zealand Air, and did not see where I was required to pay for our one checked bags for my wife and I. When I checked in on line I was not notified that I should buy the checked backs online so assumed one bag each was free. Instead we were charged $nz120. This is not acceptable and I would like a refund. Please help on this request. Thank you."
Pros: "The regional flights are nice and quick with no frills or complications. Everyone is in one cabin and you can quickly board using kiosks at the gate."
Cons: "You might want to bring a book on this flight or something as their in-flight video and adverts are all you'll really see in terms of entertainment."
Cons: "Bathroom did not work, food was not so tasty"
Pros: "Cabin crew was fantastic! Inflight experience was woderful."
Cons: "Airport personnel were very unhelpful. When I asked them a question, they told me to come back later. I came back at the time they said to and they told me they don’t have time for me. I need to come back another time. I went to another gate agent and she told be to go downstairs to the check in counter for help. That would have taken 2 hours. I called customer service and they answered my question quickly. I just wanted to know if I would be charged a fee to change my flight."
Pros: "Attendants were friendly. The agent at the gate rerouted my flight after my initial flight was delayed. She explained she did that so that I could make my international connection in time."
Pros: "The usual "shuttle" flight between chc and akl."
Pros: "Comfy seats, the flight was basically empty so I got my own row. Very nice flight attendants. Pilot kept us updated on timing and storm movement."
Cons: "Flight was delayed twice, seat hadn’t been swept for garbage from the previous flight (wrappers and used tissues in the seat pocket)."
Pros: "Quickest boarding ever - Have hardly seen an airline having people board through the rear entry Super fun safety video All-in-all a great experience"
Pros: "Very friendly staff, speedy boarding, nice comments from the captain."
Pros: "I was very impressed by the entire experience. Boarding and disembarking at front and at rear of plane, good spacing between seats, cookies, entertainment options... and lovely flight crew. Thank you Air NZ!"
Cons: "Nothing I can think of. Very happy with the flight."
Pros: "A little cramped on the domestic flight, but for the hour or so from Christchurch to Auckland, it was acceptable. I was impressed that ANZ did a quick meal service on this short flight. The crew was great - very friendly and efficient."
Cons: "Close quarters between seats."
Pros: "We did not use the food or entertainment"
Pros: "Staff & aircraft were good."
Cons: "Flight was little late but not too bad."
Pros: "Things generally went well on this flight; you never know what you're going to get, and this was successful- all went well!"
Cons: "Wasn't all that bad!"
Pros: "We flew with Air New Zealand a few times during our trip and every flight was absolutely perfect. Staff was nice and helpful, the cabin was comfortable and everything from checking in to walking off the plane was easy."
Pros: "VERY friendly and genuine!"
Cons: "Only one cookie-haha!"
Pros: "Everything, felt safe"
Pros: "Unlike the American flights, they actually served a light snack (not pretzels and nuts) and offered complementary wine and beer. The ride was pleasant."
Cons: "For the economy passengers, we had to go down a flight of stairs onto the tarmac and then back up on a portable stairs to get onto the plane. The same was true when we were deboarding the plane. This has more to do with the airports than with Air New Zealand."
Pros: "Cabin crew was excellent"
Cons: "No complaints"
Pros: "Extra leg room at front of plane."
Cons: "Seats too narrow."
Pros: "Not a problem, anywhere. For a long day, that is appreciated."
Pros: "Awesome crew! Tasty food! Comfy seats!"
Cons: "departed to late .. nearly missed connecting Auck- Hong Kong. Suitcase was left behind .. will receive 498 hrs later .. not good enough"
Pros: "short flight made seats less inportant"
Cons: "not the seats I selected in October"
Pros: "Free cookie!"
Pros: "Everyone was very friendly and accommodating. Seats were comfortable and roomy. Food was delicious served by real professionals."
Cons: "Waiting for passengers and delaying our flight"
Pros: "I love air new zealand. Watched dr strange and had yummy breakfast. Crew very friendly"
Cons: "All good"
Pros: "Loved it"
Cons: "Sit was a little tight"
Cons: "Everything and being on time and not loosing all my luggage"
Cons: "Didn’t even take off!"
Pros: "Breakfast was good; the first meal was average"
Pros: "The crew was nice but never got the menu."
Cons: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Pros: "Staff was nice and polite and helpful to me. The plane is pretty much on time or little delay. The boarding is early but I guess it helps with getting everyone on board and be on time."
Cons: "There are 2-3 choices per meal for us to choose on the menu but some of the choice already gone by the time they serve us. I feel like menu is useless if we were forced to eat what have left."
Pros: "The crew was polite and professional. The seat was as comfortable as it could be for economy."
Cons: "No complains. Qatar has always been my preferred airline."
Pros: "Quality aircrafts and entertainment."
Cons: "Service and helpfulness of attendants."
Pros: "The entertainment was excellent, the seats very confortable"
Cons: "Some of the crew members where “to green”, perhaps a bit more of experience is needed."
Pros: "Attentive crew. Good selection of meals excellent wines"
Cons: "Low cost airline so they charge you for everything. I had to pay $159 to check a bag for a 1.5 hour flight. That nearly doubled the cost of the original ticket. By the time they charge you for everything, you don't save any money. And they even weigh every purse, backpack, handbag, etc. at the gate and start charging customers for carry on. Don't fly with these guys. And because their customers are dissatisfied, all the employees I encountered were rude."
Pros: "We received friendly attitudes with lots of soft drinks. Upstairs in the airbus was good as my seat was near the emergency door, where I had room for my long legs. I was given aisle seats on both return flights so I could move about more. The meals were lovely. The airbus was good for peace & quiet from crying children."
Cons: "I had left an expensive style of neck/travel pillow i left in my Perth rental car but wasn’t supported to pick it up. I had to arrange for the car rental firm to post it. We had over 3/4 hr to fly. We were boarding. It’s a shame there wasn’t a quick way of getting my pillow to me without customs bureaucracy. It was a simple mistake. A toilet was blocked and temporarily unavailable. Some passengers were taking a long time and queues were building at different times."
Cons: "The plane was delayed at the start but that's was ok you need a safe plane but we missed the next flight. You don't flight to Cuba so missed all the next day flight to Cuba but you lost all four bags and not helping to get them back so missed the rebooked flights again, so stall waiting someone to find them."
Pros: "Great service from all staff ,"
Pros: "Everything was perfect !!"
Pros: "The cabin crew was fantastic and made the experience very positive."
Cons: "The food was not of the quality I would have expected from the expectation created by the airlines marketing."
Pros: "Flight crew was very helpful. I didn't have any special requests, but I noticed them being extremely helpful to other passengers. Much better than US based airlines, as most others are."
Cons: "Extra security going to USA is a nuisance. Food was ok, not as good as previous trips. Lamb was only selection left when they got to my seat. Not my favorite also very fatty."
Pros: "On business class, so service was extraordinary"
Cons: "The gentleman next to me had broad shoulders, so I spent most of the flight with my body a bit twisted, and eating without being able to move my right arm normally was undesirable. The cabin was kept a bit warm throughout the flight. We had a long wait (30 - 45 minutes after leaving the gate) before takeoff."
Cons: "I was put on another flight eight hours later even though I had already checked in. I actually traveled with Cathay Pacific."
Pros: "Crew were good, food was decent"
Cons: "Equipment/electronics was a bit dated."
Pros: "Superb service. Excellent quality of food. Flexible dining time. World’s best business class!"
Cons: "More shower stalls in the business class lounge."
Pros: "Crew were great and sincere"
Cons: "Qatar gave problems changing flight for emergency purpose and had produced all documents but they wanted further documentation which could not have access because at,a foreign country. Felt they don't care and it was all to do with money which had to pay."
Pros: "Good leg room. Food was best airline food I've ever had....... By far"
Cons: "The added journey flying around Saudi Arabia. Adds extra time onto a very long flight. Would put me off flying Qatar again"
Pros: "The same as the flight from L.A to Doha, did not feel the time passing..."
Cons: "I have nothing to complain about..."
Cons: "Chairs a little too small for long flights...."
Cons: "Cabin was too hot and not enough bathrooms."
Pros: "Hospitality, boarding process"
Cons: "Food was slightly undercooked (chicken). Should have better process to check for that"
Pros: "All the stewards were so friendly and helpful. The facilities were very well serviced and so you forget that the plane was 100% full, despite long queues to the toilets. I would fly again with Qatar Air for sure."
Pros: "Great selection of movies and tv shows"
Cons: "Entertainment screen is too dim even on highest brightness setting"
Pros: "Quite journey"
Pros: "Very attentive flight attendants-very courteous and responsive to all of the folks sitting in the "cheap seats"."
Cons: "Nothing to complain about in the entire process from ticketing through flight and disembarkment"
Pros: "Crew attention and care"
Cons: "Food: at best a B+ Entertaining: movie variety is poor. Seat: even in business class the seat doesn't recline completely... not very comfortable as compared to other airlines"
Cons: "Food is not fresh and seats are not comfortable. Very little leg room."
Pros: "Great service and food"
Pros: "This flight had one of the best selections of movies I've seen on a flight.....a damn good thing given the 15-hr duration of the flight. I had so many screaming babies around me that the flight attendants helped me to move to another part of the plane. They were incredibly sympathetic and accommodating. Airlines from the USA could learn a thing or two from Qatar Airlines."
Cons: "Small seats (I'm fat, so this is my problem really)."
Pros: "Much better knee space. Excellent flight, good service..."
Cons: "The crew have very strong accent which makes difficult to understand them, but they are very nice and helpful"
Cons: "Food was below average Could have been better for elderly people.. Boarding: No wheel chair assist. asked for 2 wheel chair assist - for myself and my spouse..but got for only one.had to wait till last min at boarding where tickets where issued as no one was available..hurried in last min to security gate."
Pros: "Cabin cleanliness including restrooms, excellent food selections comfortable seats including head support and friendly professional attendants."
Pros: "The service was great"
Cons: "I have booked the flight for my mom and I requested a wheel chair her, she Has a broken arm . And I booked the flight with this company cos I thought they have a great service, but not what I expected, they didn't provide a wheel chair and she has to drag all the bag with one working arm , so I m not pretty satisfied with the trip at all and I won't fly with th company any more"
Cons: "No entertainment service from Doha to New York"
Pros: "Crew was great"
Cons: "Way to crowed and...you know how u see the clown car in a circus...this was a clown plane...seats are horrible just all together a frustrating flight..."
Pros: "This plane had lots of room and was comfortable. The food was good and unexpected. The amenities provided was thoughtful and useful."
Pros: "Price & accuracy"
Pros: "The crew was very patient. The foid was very good"
Cons: "The flight was overbooked, the ground crew was horrible. Everything from checking in, customs and passport control. They were a bunch of lazy idiots"
Pros: "The seating, food, safety measures"
Cons: "You are best nothing to improve"
Pros: "Friendly quality staff, good aircraft."
Cons: "The flight crew and gate crew were the rudest I have seen in my entire life. They acted as if they were too good to acknowledge passengers and ignored the flight attendant light and other efforts to get their attention to ask a question."
Pros: "Seats comfortable. Entertainment was extensive. Food was good!"
Cons: "Landing was rough!"
Pros: "Crew was super nice and accommodating. Entertainment was the best selection I’ve ever seen."
Cons: "It was impressive. Can’t yhink of anything."
Cons: "Keep employees have to give excellent service & smiles to passengers"
Pros: "average, plan is pretty old"
Cons: "TV is terrible. Not a touch screen ."
Pros: "-Crew were nice and friendly -Aircraft had nice new business class products -Food was good -Lavatories were good -Great entertainment system and selection -Air ventilation over seat -High walls - good privacy for window seat -Intuitive buttons and menus for controlling seat and entertainment system"
Cons: "-Seats were in a high-density 2-3-2 configuration on a 7-hour flight -Narrow seats -Limited storage space near seat -Could not figure out how to use wifi -Boarding announcement was made late"
Pros: "Crew was friendly. Comfortable."
Pros: "The entertainment system. Easy to use and huge variety."
Cons: "The crew seemed very immature. They were more interested in gossiping about their social life and seemed to consider the job as secondary to why they were there."
Pros: "Plane was clean, on time and pleasant seats. Staff was attentive but not exceptional. We landed early! WiFi was free for a bit but very slow. Variety of entertainment was excellent."
Cons: "Entertainment system was excessively complex for no good reason. Seats were about average for business class. Screens were older and too far. Sound system was subpar."
Pros: "I felt very pampered!"
Pros: "Operating mechanisms"
Cons: "Inside flight centre required heart ♥ feeling fragrance smell"
Pros: "Information from the captain"
Cons: "Serving alcohol to someone who had consumed a lot, difficult for the crew to know though."
Pros: "Everything was great"
Pros: "Good entertainment. Good vegetarian selection of food. Polite and friendly crew."
Pros: "The flight was incredibly comfortable, and Emirates reputation is well warranted. Service was impeccable and food was great. Seats were great, especially in business."
Cons: "Overall business class was great, however I didn’t like the placement of the remote at my left shoulder. I hit rabdom buttons a few times and it changed the channels and I would have to re-search for the movie I was watching. Everything else was absolutely perfect."
Pros: "Ease of checkin"
Cons: "Delayed take off Delayed baggage retrieval’s"
Pros: "This was operated by Qantas. Nice movie/music setup. Crew friendly"
Cons: "Food plentiful but meat was tough and pretty instututional in taste. Couldn’t eat but half of any meal"
Pros: "Only thing I liked in this flight was food."
Cons: "Starting from boarding this flight was a problem. we had a infant(18 month old) sleeping in our arms as the flight was at 3:30 Am and was delayed by an hour. There was not priority boarding for elderly and people with kids. We had to wait in queue holding our carry ons as well as the kid. As we were last in boarding it was hard to find a closest spot for our carry on. Crew would not respond for about 10 mins or so( not during take off or landing) this was during mid flight when there was no turbulence(seat belt sign was off). We asked for a veg meal instead of baby food as our kid eats solids and she does not like instant baby food's. We requested this when we booked her ticket , she was not even given food luckily we had some milk powder and water bottle. Really bad experience with Emirates"
Pros: "Nice airplane, good entertainment, good food, ontime service, pleasant cabin crew"
Pros: "a vast improvement on the flydubai flight that took me there"
Pros: "Helpful staff,gave me seats requested,meals pretty good,good entertainment,even got to see despicable me 3 and didn't need a kid."
Cons: "Would have loved business class,but what can u do,only thing was I had to remind about my skywards miles.."
Pros: "Decent food, real utensils, free wine, excellent entertainment system, free limited wifi. Try finding that on a budget airline"
Pros: "I liked the boarding process. And the food this time wasn't bad."
Cons: "The crews have just been ok. There were maybe 2 that went above and beyond but the others are just ok. There is nothing outstanding about the service."
Pros: "There was pretty much nothing I didn't like. Everything was great, including the Business Class Lounge in Dubai. The service was great, the staff was very pleasant, the comfort of the seats was unmatched."
Cons: "I remarked that the entertainment was OK, only because I have seen most of the movies and tv shows that were available, the response time for the buttons between the remote and the view screen was sometimes slow, and of course, the WiFi, I'm sure, will be improved with time."
Pros: "Pretty uniforms and good service: Polite, gentle, helpful"
Pros: "I liked everything :) And the stuff was great I really enjoyed it ;)"
Pros: "They were on time and excellent service all the way. It couldn't have been better."
Cons: "food could have been better. this was my first emirates flight and i was expecting high reviews, but i personally like turkish airlines better."
Pros: "Emirates flight was amazing"
Cons: "Bug in Kayak app cost me £60 through the flight not being confirmed and having to rebook. Be vary wary of the Kayak app."
Pros: "The plane. The thoughtfulness of the crew. My seat's location. I was lucky to be in the front center! The flight information display. Flying at night across the Tasman Sea it was as though we were stationary (apart from a little vibration as we crossed the Southern Alps). Besides, the Air Bus is so quiet (comparatively). Oh yes. One other thing: the fare."
Cons: "We are vegetarians (not vegan). I wasn't keen on the chicken/fish option. But I didn't complain."
Pros: "Iv only every travelled 1st class before and this time had to travel business. I hadn't realised the drop in standard would be so apparent . The staff are not as professinal , attentive and didn't seem very organised ."
Cons: "The food was below any standard iv ever flown and was quite frankly disappointed with it only the stale dry scones but the flight as whole . I voiced my concerns at the time and was apologised to . This however caused me to feel uncomfortabld and out in the spot ."
Cons: "Flight was delayed and crew was dismissive with questions and concerns about connecting flights"
Cons: "Headphone was taken by crew the moment plane landed."
Pros: "The crew member was excellent,she went all out to make my journey easy and comfortable.I have sent an email to her superior,please use her as an example.if all attendants can serve and see to passengers like her will be beneficial for emirates"
Pros: "Really comfortable, good service."
Pros: "The economy was just as well served as Business Class. There were 22 different countries represented in the crew on the flight. We were served a hot meal and a cocktail. Also, had more leg room than normal. Very efficient boarding system, as well."
Cons: "There wasn't anything about the flight to and from Sydney to New Zealand we didn't like."
Pros: "Was a very average flight from Dubai to Kuwait nothing special."
Pros: "I requested a blanket for my Son and was told there was none available....."
Cons: "On disembarking I notice a various overhead compartments with bags full of blankets. Why was a deny a simple Blanket? This is unacceptable in an airline that praises itself to be one with the best customer services.......Bad, really bad...."
Pros: "The best economy seating out there. Emirates still makes you feel like a person even though you are in economy. Unlike other airlines Emirates flight crew treats you very well, they are polite, the food is good and the seating is very comfortable. It makes a 16 hour flight pleasureable. Thank you Emirates!!!"
Pros: "Emirates is always excellent however the crew were not very engaging"
Pros: "Dubai lounge was superb, excellent crew."
Cons: "cramped business class seats. the 2-3-2 seating is disappointing for the price. Boarding announcements were confusing. we were told to be at the gate 30 mins before flight but when we got there 45 mins before they were already displaying final call which was quite stressful."
Pros: "Fantastic service all around"
Cons: "Seat could have a more comfortable bottom and IFE was a bit dated"
Cons: "When at the Dubai plane got delayed for 3 hours they did not make the announcement and nobody knew what is going on. That main man at the counter did it behaves the way they should. More then 3 hours delay with 500 people have lots of questions. Need to answer with lot of patients. The manger behavior was not appropriate with one lady with the kids."
Pros: "seats reclined nice, movie selection great"
Cons: "i didn't care for the manner in which you are charged for baggage fees"
Cons: "Very small in the plane"
Cons: "From the check in, to the food and cabin experience is worsened by far. Check in - no check in line for premium passengers.( really bad experience) Cabin crews could not separate passengers from other cabin consisting using lavatory there fore passengers constantly walk back and forward. (It’s really unpleasant) It’s. Not worth the money to paid for the experience and services."
Pros: "Will if you didnt know yet it was horrible. because of the reschedulling i miss my flight from paris to venice and all this flight is boon through you but i couldnt contact cheapflights because you dont handle it. So what do you think??"
Cons: "Well at least you could at least know what happened but instead i still got message from you that my flight was still on for 1235 really are you guys that really dumb??"
Cons: "The cabin was too hot the whole time. Especially for an international flight. The plane left late, which caused me to miss my connecting flight. I ended up on another Cathay flight and that was late as well."
Pros: "The crew is very proactive."
Cons: "I ordered low calorie meals for all 4 flights. VERY DISAPPOINTED. Absolutely unpalatable food. If someone from catering has the time I would be glad to speak with her/him and explain why I went hungry. Tel. +971561881810"
Cons: "Delays on both flights . Baggage in Dulles took well over 4o mins ... terrible"
Pros: "Crew was polite. Clean cabin."
Cons: "Electronic entertainment system appears a bit old. Lacks USB sockets."
Cons: "Seats unconfertabale"
Pros: "Good selection of movies and excellent inflight entertainment overall. Service was excellent."
Cons: "Seats were very small."
Pros: "Very professional"
Pros: "Business class passengers use Qantas lounge in Brisbane - fresh and well stocked. Boarding was hassle free and flat beds were very comfortable. Crew were helpful while being very busy."
Cons: "We had seats in the centre but ate at totally different times. Left aisle and right aisle worked a different schedule - annoying. Entertainment very high tech but odd selections."
Pros: "Crew provided excellent service, seats were comfortable and food and drinks were great."
Pros: "The crew were friendly and efficient The flight left and arrived on time The plane was clean"
Cons: "The self service check in and baggage drop at Brisbane was not effective, requiring a lot of staff intervention and help"
Pros: "Flight was very smooth and pleasant. The entertainment was great with lots of choices. Premium economy seats on A350 was amazing. Very similar to Qants reganal business class on their 737. But how ever the seats on their A330 was average. But otherwise all was good. I would recommend Cathay."
Cons: "The food was very small portion and average in taste. The crew took a wile to take the trays and clear after all ate."
Pros: "All I can say is the kosher food needs great improvement in taste, quality, verity. I hope the feedback will be seen by a real person that can respond. No robot."
Cons: "Your kosher food offings need great help"
Cons: "Lacking in inflight service after mid flight. Leaving 7 hours of nothing! So you arrive hungry both ways."
Pros: "No drinks served before the meal. No water brought round during the night. Cabin staff efficient if a bit brisk. Food not quite OK - no imagination. Films really good."
Cons: "My mother has health issues. She is diabetic, and asked for Juice. Air hostess told her they don't have the permission to serve anything for certain period of time. They did not give her Juice, and she was not feeling well. I'll not choose this airline again. Food was ok too"
Pros: "Easy boarding, good entertainment. Great crew."
Cons: "Long flight to easy to complain about something. But really no problems here"
Cons: "The system was unsatisfied by me, they made my name wrong on The ticket and say that was a flaut to me and I have to bear the extra cost to onboard. I never use it and recommend everybody not to use it anymore."
Pros: "Boarding and staff"
Cons: "The toilets are small. Sinks clogged and do not drain properly. Toilet seat covers are sticky and stained."
Pros: "Friendly and helpful crew. The food was pretty good and the flight was so smooth that I slept for about 10 hours of our 16 hour flight. Can't wait to fly Cathay Pacific the next time I fly to Asia!"
Pros: "The smile that never ends on all the crews. Sespite their hard work, they never cease to smile and so gracious"
Pros: "Good flight. Crew busy but pleasant."
Cons: "Difficulty hearing announcements - I have a hearing deficit - so it was hard to know what was going on. Wish there was a coffee/tea service before landing after 15-hour flight to Chicago. Crew kept windows dark until 1/2 hour before landing."
Pros: "Overall good experience"
Cons: "I booked an isle seat for flight to Hong Kong and Cebu and was not given one. I called with request for isle and was assigned very far in advance. But was not given one"
Pros: "More leg room, incline on seats, blanket, pillow."
Cons: "All the adverts on Premium Economy with Cathay Pacific are inaccurate. It is NOT your secluded compartment. The curtain to economy is ALWAYS kept open...NO privacy. Food is EXACTLY SAME as economy. In LAX had to REMIND them that Premium Economy has priority boarding. There is no champagne on arrival at your seat...you have to ASK for it. Crew is always HURRIED. When you ask for a beverage or a snack, hostess and stewards have ATTITUDE. it's like they are doing a big FAVOR. Really??? we spent lots of EXTRA MONEY to be in this class. Restroom was difficult to access. Overall MAJOR DISAPPOINTMENT"
Pros: "Very professional and attentive, also thoroughly enjoyed the food provided."
Cons: "Ah there was a lot of crying babies, but that isn't the airlines fault"
Pros: "Everyone is kind!"
Cons: "late boarding."
Pros: "Great crew. Super friendly."
Pros: "Liked the food and everything else"
Cons: "Total flight time was more . It was extra to go to Hing Kong from India . Normal flight time to Toronto from India is 16 hours in other flights . Does not seem like a good idea to waste 4 hours more when you come to Toronto from India by Cathay Pacific . I wish I was in some other flight to save time . The route of he flight was long"
Pros: "Pilots were great! Flight staff didn't seem to care much. Didn't hand out water or juice. When asking for it it seemed like a problem. Wasn't impressed."
Pros: "The captain landed the aircraft exact at the time he committed when the flight took off"
Cons: "Technical superiority & safety of operations"
Pros: "For a long flight, it was comforable."
Cons: "There could have had more fruit for snacks."
Pros: "The crew was very cordial and respectful."
Cons: "My son did not do well with the food on the trip. He became ill. The food did not smell particularly delicious."
Pros: "Got upgraded to business BOS - HKG. Very nice!! Nice new feeling 777 also."
Pros: "Cathay Pacific takes great care of you. The food is good (for airline food anyway), the staff is helpful, and there is a pretty good selection of free movies. I would definitely fly with them again."
Cons: "In entertainment no good Hindi options were there"
Pros: "The entertainment on the touch screen is pretty good. Economy seats are pretty good and have decent leg room."
Cons: "The world is turning to vegetarianism and I think that all flights should now have a veg and non-veg option by default and it should not be a necessary special meal as such. The Ovo-lacto meal that was given to my wife and I was OK compared to the actual vegetarian option that was present on the menu. The airline should inform passengers in advance that a certain leg of the journey would have vegetarian options."
Pros: "Overall experience is good"
Pros: "Everything! Even coach was a great experience"
Pros: "I have never flown in a plane before due to an acute fear of flying. Upon boarding I felt sick, worried and confused and I had no idea of where I was going. I was cordially greeted by a smiling flight attendant who I am quite sure seen the discomfort and stress I was feeling. She warmly greeted me and I am sorry to say that my responds was only to show her my ticket hoping for some direction as to where I should go. I truly expected her to just point me in the general direction of my seat and send me on my way to fair on my own. She read my ticket and politely asked me to follow her. She brought me right to my seat and opened the overhead cargo space and carefully placed my carry on in the space above. Once seated I felt a little more comfortable and much less stressed. Prior to our take off the staff gave all the passengers general safety directions and shown us very clearly the exits. My flight was a scheduled fifteen hour flight during which I had a few general questions such as where is the bathroom and if it would be ok if I stretched my legs, etc. I had no problem getting the attention of the flight crew as one or more were always available and each of my questions were answered very professional by a very well trained staff. As I said, this was a fifteen hour flight and each time I looked up I seen a flight attendant busy with other passengers or preparing something such as drinks or food for the passengers. Not once did I see one of them just loitering or gathered in a corner talking to one another. I can not say that one flight attendant was more attentive then another because I did speak to a few of them on different occasions and found each of them professional and attentive to my needs. I was so relaxed by mid flight that I did manage to sleep and any anxiety I felt upon boarding left me entirely. My return flight was greeted by the same professionalism except this time I felt no anxiety about boarding and flying. Everyone to whom I met treated me as if I was traveling first class and really helped me overcome a very serious fear. I truly have nothing but praise and highly recommend your airline to my friends. Next year a very good friend of mine who experiences the same fear I had will be flying your airline to Hong Kong upon my recommendation and experience. I truly would like to thank everyone for a most pleasant experience and I am happy to say I will be seeing you all in the very near future. Thank you,"
Pros: "Seats and service are head and shoulders better than US carriers. Food was good comparatively."
Pros: "excellent entertainment selection"
Cons: "no bottled water, the tap water tasted terrible and chemically treated! also the flight was delayed 15 minutes but ended up landing 50 minutes late, i cannot see how they were not able to make up the time in the air for something so small. I also saw premium economy and asked for an upgrade, they wanted $1000, which when i saw the cabin and the amenities was happy i didn't pay for because compared to Japan Airlines which charges a fraction of this for the upgrade, Cathay is a shame."
Pros: "Entertainment and efficiency"
Cons: "I don't see how a world class airline can not provide its passengers I economy pure clean bottled water in 2016 The water they served tasted absolutely terrible and disgusting and I found out it was tap water from a basin . I have t flown with an airline in 20 years that doesn't serve bottled water to splits passengers no matter the class of service Disgusting !"
Pros: "The entertainment options were good with many choices to choose from."
Cons: "The seats were very uncomfortable with little leg room, especially when the seat in front reclines back. A few years back I flew the same route with Cathay Pacific where the seats had hard backs and reclining did not affect the seat behind you. That was much better."
Cons: "Dinner choices could be better. Slow boarding process."
Cons: "4 hr delay"
Pros: "It was a routine flight and everything was OK but not fantastic"
Cons: "Some of the food served was quite bad .... other options were pretty good"
Pros: "It was our first time flying on Qantas. everything was above expectations."
Pros: "staff were nice"
Cons: "-priority boarding isn’t priority -only vegetarian food"
Cons: "Have a choice of both sweet & savoury snacks onboard."
Cons: "Allow married people to travel with their new names."
Cons: "The frittata and the spinach was not the best meal, but the rest seemed really good."
Cons: "Lost 2 of 3 bags. Still don’t have them. Some staff very helpful and empathetic. Some staff very rude and abrasive. Didn’t want to take ownership and work to correct the problem. Had a “not my problem” attitude"
Cons: "Meal for children first"
Cons: "very cramped"
Cons: "Crazy long delay. Wasted a whole extra day at the airport with no help or accommodations. :("
Pros: "Normal standard for that kind of trip"
Pros: "I loved Qantas's attention to detail and their exceptionally friendly staff. Best airline I've used in recent years."
Cons: "Never went, why would you not know that?"
Pros: "Both planes were clean service was good"
Cons: "Both flights delayed"
Pros: "Excellet service. I liked where I seat that was very much appreciated. Its nice to have delightful meal and having bottle of water in seat pocket was a nice thought. Boarding was excelent. It was called section by section. Cabin crew were very friendly and attentive. I always like to fly with Qantas"
Cons: "What I don’t like is always late in boarding... But having said never be late in arrival. Always arrived in time .."
Pros: "Great service, flight was not packed and had an exit row to myself."
Cons: "Delayed by a half hour. Better than the 2 hours the last time I took this flight 3 weeks ago."
Pros: "Overall a comfortable way to travel."
Cons: "For flying business the food was awful; the person sitting next to me actually sent his meal back it was so bad. They had a relatively pedestrian menu, but were unable to deliver. The steak was overcooked and grey throughout, prawn starter was tasteless and bland, and panna cotta was overly sweet and weirdly goopy. The dinner options were so uninspiring that I skipped. I understand that it's airline food - but don't offer it if you can't at least make it slightly acceptable.... The staff was a bit all over the place and slow - it seems like having the flight at capacity was too much for them to handle. The sets in business are really starting to show their age and need a really need a steam clean."
Pros: "Great crew, meals were good."
Cons: "Flight delayed three hours."
Pros: "Comfortable chairs."
Cons: "With an almost 3 hour delay the lack of information from Qantas staff was infuriating and we were held in what felt like a ‘holding pen’"
Pros: "Not much"
Cons: "Delayed no information"
Pros: "Great at all."
Pros: "I watched heaps of movies and programs."
Pros: "Flew over the Antarctic! Had an empty seat next to me Looking out of the window Good entertainment system"
Cons: "Not offered a drink until I asked on both meal services. 2hr late departing due to airport congestion due to to Qantas over Sydney centric focus. Food was good but maybe a bit sparse Evidence of of cost cutting. Long flight (14hrs)"
Pros: "Staff was very accommodating"
Pros: "Friendly staff"
Cons: "Angle lie seats. Controls for seating and entertainment fidgety"
Pros: "Everything on time."
Cons: "Average airline compared to Singapore & MZ airlines"
Pros: "Quite a bit of turbulence and I wish someone said it was normal I was worried the whole time"
Cons: "No dairy and gluten free option"
Pros: "Close to two hours delay leaving Australia"
Cons: "I was surprised that we were flying a different carrier than Emirates"
Pros: "On time dep and arr."
Cons: "Nothing specific."
Pros: "Helpful staff, good vegetarian foods"
Pros: "They went above and beyond"
Cons: "All was great"
Pros: "on time"
Cons: "very rough ride"
Pros: "I flew to Sydney from Dallas and back and I had no problems or issues. I would fly Qantas again."
Pros: "I liked that they accommodated my dietary restrictions"
Cons: "I didn't like the seating. It was really cramped"
Cons: "Lost a piece of our luggage--but very diligent about finding it and getting it to us the next day."
Pros: "When checking in, the lady at the counter gave us great instruction on how to board and what to expect in customs when we landed in New Zealand."
Pros: "The special meals for my son and daughter were amazing!"
Pros: "Every person that works for this airline (that I came in contact with) was very helpful, extremely nice, and very supprtive."
Pros: "Wrote a story published in the Samoa News today"
Cons: "Never got my bag in Sydney and I am enroute to the Kingdom of Tonga now"
Cons: "Old 747"
Pros: "All went like clock work. Stress free experience."
Airlines flying from South Pacific to Minneapolis have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from South Pacific to Minneapolis
Masks required on board, masks provided on flights from South Pacific to Minneapolis
Social distancing seating
Middle seats unavailable to book on flights from South Pacific to Minneapolis
Testing for antibodies, testing for symptoms for flights from South Pacific to Minneapolis
Waiving of change fees. Search flexible flights from South Pacific to Minneapolis