Comparing premium economy trips to other airlines United performs poorly in regard to food, service, bathroom cleanliness etc
Bathrooms broken, Wifi not working, Direct TV stuck in a United credit card loop for whole flight
The final two flights were delayed therefore I had no time between flights and had to light job with the final leg to make it. In one instance the boarding was a disaster due to agent giving me a hard time upon entry to the plane. He advised I needed to combine my items (as I stopped to get food - no time for the business lounge the entire time) and the sandwich dropped in the floor through the paper bag. On the final flight the flight attendants were inexperienced and did not cater to my row (at all)
The bathroom was nasty. It has been so long since it had been cleaned that there was a urine cheese inside the toilet. The crew seemed miserable. The one black girl took no pride in her appearance. The experience felt trashy
Very efficient. Economy is what economy is. Wish it had been direct. Excellent setup in Newark for commuters and access to charging stations and wifi Flight could’ve had free wifi
The WiFi went out an hour before the flight was due to land so I did not get my money's worth.
A couple flight attendants in business class had bad attitudes and provided poor service. They did provide drinks or refill drinks. They talked to certain passengers for long periods of time and ignored others.
The experience was good overall; however, my United Airlines Mileage Plus Account didn't reflect my flights to Houston from Newark. In essence, my mileage rewards points do not reflect my actual travel. This should be corrected.
Business class bed was nothing special, food was not good, screen on entertainment system was relatively small, amenity kit below average. Overall United’s business class was nothing special.
Flight delayed over an hour with plane on runway because of weather in an area of the country we were not in or flying to.
Delayed on the way in 2 hours!!! And now on the way home delayed then cancelled!!!!!
Flight got canceled. Instead of the booking me for the next flight at night I was booked for the following day at a later time. I was able to fly out that night because I had to call and deal with a human!!!
Canceled my flight in March and have been waiting for 3 months now without the refund after it was promised
check in for premium economy very nice. Friendly attendants. Best security video ever. Seriously. That's about it. Not a good bang for the premium economy buck, to be truthful. I had hoped/expected for a little more.
Flight itself was not bad at all. However: my checked bag (checked in Calgary) did not make it onto this flight as I found out after I landed at EWR. I still don't have it but it appears that it is on its way to me.
taking our carryon and forcing us to check it through
Horrible flight cancelled had to buy another very expensive ticket
The flight was delayed for 2 hrs. We were changed to a smaller plane, which was shaking a lot.
No space in overhead bin, one cookie, 2 oz of juice - is not customer service.
There is not enough space between two chairs and raws.
