Find Cheap Flights from South Pacific to New York

When I went to check in they disnt even want to help and were very rude

Comfortable seats and wide array of movies plus free WiFi. Very good service as well.

Poor communication on boarding process and on the flight delay. And bad WiFi near the boarding gate.

at least they gave us a voucher for a free dinner at the cafeteria in Macau

Inattentive service which is typical of Chinese airlines. Food mediocre for business class, Korean Air much better. Flight was safe and in time, bed was narrow but comfortable for a slim person.

Everything! New aircraft DREAMLINER

Pushy Chinese people acting like someone is trying to take something from them!

the food was so bad. no vegetarian options

I have to change schedule but cannot do it on-line. I ended up purchasing a new ticket. I try to cancel the ticket but cannot do it on-line.

the food was so bad. no vegetarian options

Crew was kind & do their job well ensuring passengers are taken care of. Food was very good.

Takeoff delay in Cebu. Moved from one gate to another to accommodate another airline thus making our departure an hour late.

It was cancelled. There was no proactive communication from Kayak or Asiana about the situation. We had to cancel and rebook ourselves.

the service

the food and entertainment system

on-plane service is good

back-office support is very poor. for example their online flight info system is faulty, they cannot figure out the date the plane arrives! mo kidding.

good service

Seats a little cramped

The crew was great. The technology is great. I enjoyed the movies.

I wish I had more water.

Such good service with Korean Airlines. We even got a free upgrade to exit row seats just by getting to the airport a little early.

Overnight flight is brutal. But that can't be helped.

The seat were not very comfortable.

The comfort and caring staff

Food serve a bit slow with the no of pax and long queue for the washroom

The service was excellent start to finish. I found the movie selection to be excellent on the plane and the food was tasty and above average for airline food, and the seats were comfortable.

Movies selection was great.

Food and comfort were not as great as I thought they would be. Not bad, but not worthy of the brand Singapore airlines.

Singapore airline is amazing, great service and quality entertainment.

None

The quality of the food

The timing of providing the breakfast is too early

Took a long time to get the crew together after the plane was ready

My seat mates were very nice about it when I had to climb over them; the food was fine and the staff all were great.

Traveling in economy is torture but then it's over. The sound wasn't working at my seat and I got tired of reading lips on the movie I wanted to see. But reading and sleeping weren't bad ways to spend the time.

nothing out of ordinary

The aircraft has no or little serviceable inflight entertainment. The food offered on board is really bad. Any additional water has to be paid for

Food menu need to be modified.

Add chicken biryani, chicken shawarma etc.

I liked the cleanliness, the beautiful kind staff, and most important of all, the safe flight -- oh yeah, I loved sampling your world class music selection

for a tall guy you need to raise the seats a bit; the food was better than most airplane food but overcooked rice and fish was meh ... it's hard to image how an industrially prepared food could be better, but until you figure it out I'll keep packing my lunch

Very old aircraft

Crew On time

Very slow process for checking, only one person for business class and it took forver to finish

Movie selection is good and food is pretty good.

Very tight in economy. I’m 5’ & normal weight and felt cramped so if you’re any taller...you’ll hate it.

5 hours late. Had to go to work on 2 hours sleep

Baggage made it all the way to Queenstown from Perth

Check -in staff said that there were no seats available in emergency exit rows so put us in the row in front. We couldn't recline and thete were several seats empty in the emergency exit row behind us.

Comfortable seats

Paying trolleys should have been free in the airport

Can't complain at all with Virgin's A380

Seats, entertainment, meals.

Late out of the gate. Missed connecting flight.

Missed my flight due to lost luggage

No complain

The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see

The flight attendant and staff was extremely nice and accommodating. Japan airport is updated with excellent facility and flight transferring was easy.

Service was excellent and seats were comfortable.

Check in at SFO was helpful.

Website not usable, perhaps because flight was booked on Lufthansa. Requirement to scan passport rather than enter passport number prevents being able to complete process. United wouldn't let me get a seat assignment til I was at the airport the day of the flight, inspite of my going to the airport the day before. United wanted me to upgrade and pay them more to get a better seat assignment.

There is an insulation issue in the wall next to 35F...Wall was covered in ice cold condensation.

the pilot is a pro

a restroom was shut down by the crew making everybody share one restroom

Flight was comfortable despite long distance

Food service could have been better timed as we had breakfast around noon local time

Great

Flight delayed and changing of gates

To far from one gate to the other, you need a shuttle

Roomier seats overall, the headrest screens and USB ports are great!

We paid extra for seats with more leg room and got the same as everyone else. Why the charge? Our departure was delayed. The plane had some sort of fragrance regularly coming thru the ventilation that irritated my sinuses and made me ill. The water for the only service on the flight (for coach anyway) was warm and tasted odd. Cabin temperature was too warm (multiple logical arguments can be made for cooler temps over warmer)

Seats are always a pain in the butt Wifi has never worked for me -slow and keeps dropping

Everything is fine

Airlines staff took my complaint seriously and found the bag at Hongkong airport. Later the bag was brought to SFO and delivered at my temporary stay. Very good job done.

On arrival on 10th Sep at SFO, I found one of my checked-in baggages was missing. This made me bit worried. I made a complaint to airlines staff there. Some inconveniences caused since I kept my needed cloths in that bag.

Except for one time service everything else is good

Excellent service from the crew members and quality meals + snacks.

Nothing really

Food needs to be improved, really not that great , the ice cream in biz class wasn’t even hagaan Daz , some cheap chinese brand , the entertainment was so so the seats weren’t even comfortable for biz class, when parking at the terminal they did not open the door in 1st class so it was tough to get out

Broken tv control and head sets x 2 wish I could have used my bose

Std 14ish hr flight. Watched movies and slept.

Flight's too long, can they fly faster?...HA!

Friendly crew. Smooth flight.

Veeery narrow cheap lined seats.

Everything

Non

Best airline I’ve ever flown. A lot more space and amenities for a great price. Boarding was easier and faster than any other airline I’ve ever taken

Wish there were a bit more movie selections but only because it was such a long flight

Customer service and food.

Very comfortable flight and helpful crew

Inattentive service which is typical of Chinese airlines. Food mediocre for business class, Korean Air much better. Flight was safe and in time, bed was narrow but comfortable for a slim person.

La puntualidad en los vuelos.

Servicio al cliente un poco deficiente en shangai nos trataron súper mal.

When I went to check in they disnt even want to help and were very rude

They canceled my flight without an email confirmation. I went to the airport to find out it was canceled then to get an email now asking how my flight was when I couldn’t go. It was a pan just to even call about getting seats prior to and they had a hard time finding my itinerary. They even took 210 for th cancelation. Had to book with another airline for following day

Everything! New aircraft DREAMLINER

Pushy Chinese people acting like someone is trying to take something from them!

Air condition was not cooling and all was hot for aprox. 5 hours then became 40% better

the food was so bad. no vegetarian options

The crew was outstanding.

at least they gave us a voucher for a free dinner at the cafeteria in Macau

When I went to check in they disnt even want to help and were very rude

La puntualidad en los vuelos.

Servicio al cliente un poco deficiente en shangai nos trataron súper mal.

Poor costumer service

I miss the fly from New York to China and after I was not aloud to you my ticket what was round trip to go back to New York and I was not given back even 1$ back fro that ticket

Nothing much better but just slightly better than the long haul flight

Had to take a shuttle to the plane from the gate and walk up the stairs in the rain

The flight is not too busy

I have to checked my all suitcase out and re-check in again even thought I am transfer. This is horrible!! Nobody informed me, I have to go back to customs and get my suitcase.

Gate changes. Lack of info on gate assignments. Quickly diffusing a group of passengers arguing over where to sit.

Inattentive service which is typical of Chinese airlines. Food mediocre for business class, Korean Air much better. Flight was safe and in time, bed was narrow but comfortable for a slim person.