The flight attendants were excellent, airplane was very comfortable and clean.
Food was great and an added bonus
Had to pay for all entertainment including music and games.
Amazing staff. Serving complimentary food and complimentary cary on baggage check in. Provide free drinks and entertainment.
Was fine.. no food or entertainment but quick and easy. Seat as comfortable as a small flight can be
Boarding was easy
Appreciated friendly crew and meal service.
Unfortunately only one meal offering which was meat and Ham vegetarian.
Charged us for baggage, even though the flight was international and clearly stated on their website international flights included baggage. Had to pay more than we paid for our flights just to check a bag.
It was operated by air New Zealand so the service was top notch once I was able to resolve all other issues boarding.
We had a flight bought on virgin Australia and operated with air New Zealand. The air New Zealand part was all great plane boarding etc, the horrible part is that we bought baggage allowances with virgin and they never transferred the information to air New Zealand. So there I am from the USA in a foreign country boarding a flight being asked to pay 500 nz dollars for a few kilos when I had already paid for it. Having to produce emails and payment information on something I had done months in advance. Overall I won’t recommend virgin next time I’d book directly with air New Zealand
The crew was super friendly and went out of their way to do what they could to make everyone happy and comfortable.
I had input that I was vegan when I booked and it’s on my airpoints profile- however I did not receive a vegan meal which was a bit disappointing.
Preferred seating was a joke !
Food, wine, entertainment, condition of cabin, timeliness of flight, safety video enjoyable and engaging compared to other airlines
Being on the aisle it was hard to sleep with flight attendants and passengers constantly walking by
|Flights Arrive in||Portland|
|Flights Depart from||South Pacific|
|Airlines||Hawaiian Airlines, Air New Zealand|
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