Daily cleaning, installation of cabin HEPA filters on flights from Southeast Europe to Omaha
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Scores according to KAYAK customer reviews
Pros: "the crew were very helpful providing all information I need it"
Cons: "Great flight. No issues."
Pros: "It was one of the best international flights I've been on. Overall a very pleasant flight."
Cons: "Food quality is always an issue on flights."
Cons: "Got delayed"
Pros: "Great entertainment features and free drinks."
Cons: "Ran out of certain types of food"
Cons: "Seat was old and killed my back. Paid for a comfort plus seat, but from what I could tell it was no different that economy. Still had to gate check my single carry on, no entertainment system, no in flight texting. I felt ripped off"
Pros: "Seats in economy are never comfortable. And someone also reclines their seat. But overall bathrooms were clean and food was good. Really no complaints about the flight itself or the crew!"
Cons: "Carry ons are too big! People should not be allowed to bring a piece of luggage inside the cabin. They are very heavy and some people cannot even lift them to place them in overhead compartment. Makes boarding slower and more complicated. Seats need to be a little wider. If a big person sits next"
Pros: "Crew was absolutely amazing!"
Cons: "Delta check in was HORRIBLE! I was charged for a bag check in and had to take my bag through security and they threw away my cologne and razors."
Cons: "Cheerless stewards could perk up."
Pros: "The crew and the comfort plus seat"
Pros: "Having internet access on an overseas flight was a new treat for me. Delta appears to be bucking the trend of making flying miserable. I liked the waiting area at JFK with charging stations for every seat."
Cons: "Delta needs air conditioning on their flights"
Pros: "Food was great. Especially the ice cream."
Cons: "Couldn't have been better"
Pros: "The cAbin attendant was really good"
Pros: "Surprisingly comfortable for such a short flight. The approach is impressive. Friendly attendants and captain kept everyone updated when there was a slight delay. Was overall a really nice flight"
Cons: "Our brand new stroller was damaged on our flight."
Cons: "Changed Gates and airplanes after about a 4-hour delay Toward end of flight, the main cabin FA announced she wouldn’t be accepting half-empty water bottles as trash because Flint MI doesn’t have clean water. After an inconvenience-filled day, I thought this was pretty poor service and out of line"
Pros: "Crew gave specific instructions on boarding as to wear to place bags (overhead vs under seat) so even though we boarded toward the end, there was still a place for my bag. I enjoyed the choice of snacks."
Cons: "They upgraded only my husband and split him up with the rest of our family. We were delayed and once we landed we got stuck in an active taxi way just because of poor arrangements from airport staff"
Cons: "Delayed flight, b.s. about why we were late, kept changing the reasonfor being late, unfriendly service"
Cons: "Front gate person was very rude, inpatient and did not help us to print our new boarding passes that they gave in Barcelona. During boarding process, we had to wait aside until new boarding passes printed that could have been done over an hour earlier."
Cons: "I was placed on an earlier flight as soon as I arrived at the Portland airport. The flight was full, there was no room for my bag in the overhead bins. The bag was checked, not to just Seattle but all the way to Venice. Well, surprise, surprise, the bag was lost on the way to Venice. KLM does not allow enough time in Amsterdam for luggage to make a connecting flight."
Pros: "Decent service"
Cons: "I booked with KLM (sky team) two separate return bookings on via SKY TEAM JFK > heathrow (delta) Heathrow > Amsterdam (klm) On the return leg, I couldn’t check my bag all the way through to JFK even though I stayed on SKY TEAM carriers. That should be possible, otherwise the value of staying in SKY TEAM isn’t as valuable to me."
Pros: "Movies selection were good, snacks were pretty good"
Cons: "Why make someone pay for an upgraded seat that doesn’t recline? Terrible. Also delayed the flight by an hour, no explanation, and no idea if connections would be made or not. Had to run to my connection and they almost didn’t let me on. Smh"
Pros: "Courteous flight attendants"
Pros: "fast flight"
Cons: "Wi-fi sucks"
Pros: "Boarding from back to front. Making early boarders wait to the side when they tried to embark too soon."
Cons: "All the people standing in line prior to boarding."
Pros: "The smooth flight, the informational touches the pilot and gate attendants gave to the people"
Cons: "Late flight attendants"
Cons: "Delayed because waited on a stewardess to show up. Wasn’t able to book my seats when we checked in. The last seats on the plane are horrible. Still waiting on the plane to unload. Definitely will rethink ever flying this airline again."
Pros: "Easy boarding nice clean and spacious, I am tall so it is sometimes difficult to have enough space in aricraft. Staff was very nice, polite and helpfull during the long 12h flight, very nice job indeed!"
Pros: "The crew on this particular flight was probably the nicest I've ever encountered on Delta. Sadly, that is rarely the case."
Pros: "Not much"
Cons: "No leg space whatsoever. I'm 6'8 and am being told to keep my legs in while it is near impossible or I'm eating my legs. I became so uncomfortable I became nauseous. Anyone above 6'4 is having a rough flight."
Pros: "Check-in agent was very pleasant even through having to deal with a number of cancelled flights."
Cons: "Flight was delayed shortly before it was scheduled for boarding, which resulted in further delays/cancellations along the journey. Earlier notification may have allowed me to remain in Atlanta a night or two longer with my family as opposed to having had to spend many additional hours sitting uncomfortably in an airport."
Cons: "The most horrible experience. Pathetic to say the least. No water in the flight lavotries. Such a pathetic service from so called top airline."
Pros: "Quick friendly service from crew and captain."
Cons: "First class seat was broken was reclined and super uncomfortable the whole flight the plane was super outdated and old."
Pros: "being able too use our electronic devices in Wi-Fi mode the whole time. Last time I flew everything had to be shut off during take off and landing."
Pros: "Almonds were very good as snacks. Flught departed ontime and arrived early. Checked bag arrived in less than 20 minutes."
Pros: "That I was able to sit next to my husband"
Cons: "Everything else."
Pros: "I loved his pilot. His take of and landing were so smooth. I wish I could request him and his co-pilot for every trip I take. The flight attendants served and did not hang around and harass you like some do. They were efficient."
Pros: "2 hour delay.. had requested when I originally booked the flight an isle seat. I did not get it. The flight was long and uncomfortable."
Cons: "NO ENTERTAINMENT no snacks on the second flight after an hr 24 layover AND 52 minutes delay, seat near the bathroom which smelled horrible"
Pros: "Attendants were courteous quick and attentive. On board entertainment was awesome. Kept us fed with main course snacks and beverages throughout. Made a 10 hour flight bearable."
Cons: "Music selection available was seriously lacking but the movies and games made up for that. Also Air France going into Greece was not as good. Seats had a gap between seat and window, food left much to be desired and service was not as courteous as delta's."
Pros: "Friendly staff and onetime aircraft"
Cons: "Nothing in perticular"
Pros: "Food was nice and plenty. Great movie selection. Very polite crew."
Cons: "The seat was a bit uncomfortable and not big enough."
Pros: "The flight left on time and landed earlier than anticipated"
Cons: "The seats were narrow and very upright"
Pros: "Delayed and told die to Air Traffic Cintrol with ninproxtove means to resolve our delay. Poor customer sefvie at JFK...indifferent and lied to us."
Pros: "Flight and service were fine. Because there was a long delay, the ticket agents supplied free sandwiches, drinks, salads, and coloring books and tried to engage the waiting passengers with games. I won a $50 Delta gift certificate! The captain had good communication with the passengers to keep us informed."
Cons: "Flight was delayed 4 1/2 hours because no crew was available."
Pros: "Seats were nice"
Cons: "Airplane interior needs updating, old seats."
Pros: "Nice to have room to spread out. Amazing that a staffer in Greece managed to quickly rebook us on a different flight due to delays and the fear of missing our connection! The best!"
Cons: "Food wasn’t great. The movie system or user interface was clunky - nice variety of films but hard to find them and choose them."
Pros: "Seat was comfortable. Looked new."
Cons: "I was stranded in Dublin after being rerouted by Lufthansa and they were no help at all"
Cons: "Multiple technical issues on each leg of the flight for both airlines. Took 1.5 hours to deboard the aircraft on final leg of journey"
Cons: "Well,my whole trip was an adventure! I booked it online but in reality, it wasn't what was advertised. There was a problem with my checked in bag, so i had to pay 22 pounds extra to fit it in a connection flight and now i have to send receipt to get the refund. On my way back, there was a delay, so"
Cons: "My luggage was left in Athens due to late arrivals in Athens to Munich. My son received his I didn’t, huge inconvenience"
Pros: "Crew were good"
Cons: "Delayed departure resulting in missed connection. 2 hours in lineup and ‘service’ from Lufthansa. Rebooked through Zürich with overnight there - had to find own hotel as they said all the ones on their list were booked. Will not be using this airline for a long time ( they lost our luggage for 4 da"
Pros: "The flight was on schedule. The pilot was great and avoided turbulence."
Cons: "Compared to my SF to Munich flight, the return trip was a nightmare. The flight attendants were nowhere to be found. Cold face towels, ran out of food and drink. Flight attendants allowing a school field trip to take over the flight. My seat was kicked for 7 hours straight, they did nothing."
Cons: "He option to split groups of travellers."
Pros: "Plane was comfortable, ample, with plenty of room, departed and arrived sharp in time"
Cons: "Boarding process was a mess, no one respected nor enforced priority boarding, they call for business and preferred access boarding and everyone rushed, and the airline agents just started to accept all people"
Pros: "seats were decent size, smooth landing"
Pros: "the crew were very good"
Cons: "sitting all the way back of the plane next to fat lady sorry"
Cons: "breakfast food"
Pros: "Crew was friendly"
Cons: "Lost my luggage and was late"
Pros: "Food was great. The crew was very polite and professional"
Cons: "Great flight"
Pros: "Timeliness, crew, and almost every aspect of the flight"
Cons: "Boarding process was very diorganized!"
Pros: "On time. Friendly crew. Great seat with space."
Cons: "This flight from Athens was delayed which caused us concerned for our connecting flight in Frankfurt to Los Angeles. We told the crew and they were not very empathetic about our concern. It would have been great to have announced overhead or even to us personally all the gates to those of us who were getting connecting flights. We were just told to check the board outside once we landed. Lufthansa could have provided excellent service to my family if they had helped us with our connecting flight gate information to navigate the airport terminal we had never been in before. We literally ran to get our connecting flight which was upstairs once we identified the gate # by ourselves."
Pros: "Overall good experience just smaller plane so seating not as comfy as on larger planes and quality of food typical airline food. All staff were helpful and courteous and flight smooth and easy"
Pros: "Friendly crew."
Cons: "Not much room in the seats. Very narrow. Not much space between the rows.Food is mediocre."
Pros: "Service and comfort: roomy seating. Comfortable enough to sleep. This is unusual for me."
Cons: "Unable to think of anything I did not like."
Cons: "Boarding was a mess"
Cons: "The flight was excellent. Crew attentive and pleasant, good amenities--decent meals (special diet preferences observed on 2nd of two flights, but not first). Frequent offers of beverages and water throughout the flight from Munich to EWR, hot towels. Nice! I was not able to choose my seats until check-in, 24 hours before flight time. Of course if I wanted to pay extra (would have amounted to $60 for two flights for each passenger) I could have. Representatives at check in in Athens, were indifferent and not very pleasant."
Pros: "The flight left almost on time. I was surprised that a meal was served on a two hour flight"
Cons: "It took a long time to get off the plane."
Pros: "My flight was a little under two hours and I loved all of the extra leg room in the exit row. The crew was friendly and pleasant."
Cons: "HEAVY PASTA DISH."
Pros: "It got me to my destination safely."
Cons: "Frankly I don't even remember since it was so early in the morning. Uneventful which I guess is good."
Pros: "operated by Lufthansa. Very efficient. Clean and comfortable"
Pros: "Crew on board were excellent."
Cons: "There was a 40 minute delay in the Athens airport, which precipitated a race to catch the connection in Munich to Boston. Also, the food was below par. Nothing you'd get from the old Lufthansa..."
Pros: "I just love flaying with Lufthansa Airlines"
Cons: "I find that bigger airplanes are more organized than the small ones."
Pros: "I flew economy. Good plane, ok food, frequent meals, good coffee, free beers and wine,"
Cons: "economy: The chairs were ok but I've had better ones."
Pros: "Roomy seats, excellent service!"
Cons: "Nothing I didn't like!"
Pros: "Timeliness. Service aboard the flight was great"
Cons: "The seats were too close together. Not enough room to move around"
Pros: "Movies were good"
Cons: "Seats were not comfortable. Service was not good. Rude staff. Horrible experience."
Cons: "Do not choose this Airline by any means."
Pros: "Great crew. Very comfortable flight, good food. On schedule"
Cons: "The staff was very unfriendly and they had inconsistent rules with carry on baggage."
Cons: "Less knee room than usual. Very cramped."
Cons: "That better seats are so much more expensive."
Pros: "REQUESTED FOOD WAS NOT AVAILABLE AND STAFF WAS RUDE"
Pros: "The caring of the air hostesses"
Cons: "The space was very limited"
Cons: "The kids were allocated away from their mothrr"
Pros: "Bad food"
Cons: "Connecting flight to MUC was cancelled without notification, this was corrected too late to get me a different flight from ATH to MUC. So then I had to miss MUC to LAX. Instead i was transferred to an Airfrance flight 12 hours later."
Pros: "Due to unforeseen circumstances, I needed assistance to the boarding gate. The attendants were very helpful and courteous."
Pros: "Safety. Great entertainment! The food was good!"
Pros: "Entertainment choices, flight crew, terrific seats"
Cons: "Think boarding process would be so much smoother if you went from the rear of the plane to the front."
Cons: "Tight quarters for long trip"
Pros: "Employees were polite, friendly, and very helpful!"
Pros: "There was no entertainment system"
Pros: "Yeah Everything well organized"
Cons: "I believe so"
Pros: "Crew are the best!"
Pros: "The crew was astounding"
Pros: "The crew was great"
Cons: "1-2 +cms leg space"
Pros: "Despite being a short flight, they gave food"
Cons: "Nothing. All ok"
Pros: "Nice and attentive crew."
Cons: "Seats not comfortable in premier economy."
Pros: "Spacious business class seats, excellent meals"
Cons: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Pros: "Crew was attentive. Timings were spot on."
Cons: "Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet."
Cons: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."
Cons: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"
Cons: "I’m not sure that short-hop flights should serve solid food. The quality invariably disappoints. Otherwise, all is good with this flight."
Cons: "Everything very good"
Cons: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"
Cons: "The flight delayed for 2xhours from Paris to Cincinnati"
Pros: "Good food and crew"
Cons: "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."
Pros: "Crew was nice movie selection was good."
Cons: "Plane was late which caused a 5 hour layover in Paris CDG. Food not very good. Entertainment system clumsy to operate."
Cons: "Departure delayed, reschedules and then cancelled without any direct notification to us with 2 first class tickets !! If we didn’t have Kayak we would be sitting in the airport !,,"
Pros: "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
Cons: "I didn't really use the in flight entertainment - the usual movies, tv etc"
Cons: "Not much legroom."
Pros: "Quick and efficient not lying more to say or critique."
Cons: "Coffee and a bread roll as a snack??"
Pros: "It was a nice plane and boarding was well organized."
Cons: "I was assigned a middle seat, if not for that I would have given a higher rating."
Cons: "My entire travel experience became extremely rushed and chaotic due to my flight being canceled and me being alerted -LESS THAN AN HOUR BEFORE IT TOOK OFF! This is unacceptable."
Pros: "That I was able to sleep a bit on the flight - and that we gained an hour."
Cons: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."
Pros: "Boarding staff helpful with Disabilities; food services quick and pleasant; interior cabin temps appropriate."
Cons: "Why is boarding so prolonged? 1-Small children and elders cannot stand for 20/30 minutes 2-Why are various sections (particularly Economy), no longer boarded by rows. and from rear first...so people don’t clog aisles, step over others, injure or be injured by heavy overhead moves?"
Pros: "Crew and boarding were very good. Very helpful to foreigners. Thank you Coffe was really good didn’t eat food. Sleeping."
Cons: "Business class seats weren’t comfortable and too narrow no entertainment."
Pros: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Cons: "Slight issue with headphone connection, was not the only passenger."
Pros: "Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew."
Pros: "Late leaving - no reason or apology. A bumpy flight all flight. Food almoat inedible. Seat gave bum axhe after 45 minutes. Staff friendly, but they dropped my meal"
Cons: "Nothing to like"
Pros: "Boarding was on time"
Cons: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
Pros: "The noise-canceling headset is good."
Cons: "The premium economy seat is not reclined at all. The neighbor's seat is too much flexible. This is a maintenance problem. We report these problems to the crew, though there ignored... I should have chosen an economy class seat."
Pros: "Free snack and drinks. Good service."
Pros: "Speed, professionalism"
Pros: "Todo muy bien Volvería a viajar con ellos."
Pros: "Crew was friendly and professional, fresh croissant and hot chocolate on my short flight. As many airlines charge now for any and all food items it was nice to again experience fast and efficient food and beverage service without the tedious hassle of ordering and paying. I’d gladly fly Air France again. First time, but likely not the last."
Cons: "Like all airlines , the seats could use a few more inches of space, even two would be nice."
Pros: "Crew was professional and friendly. Plane was clean. And food was served quickly without the hassle of ordering from a menu and paying. And it was delicious. Best airline food I’ve had in a long time. The chocolate dessert was incredible. And a coffee to go with it. Made a three hour flight very pleasant."
Cons: "All airlines need to remove a row of seats and give everyone just a bit more legroom."
Pros: "Hospitality of the flight attendants"
Cons: "Toilets could hv been cleaned more often"
Pros: "Whenever I travel air France I get a reminder of what customer service looks like on a flight. Incredible crew, great experience"
Cons: "Not checking my carry on weight at check in then letting me walk all the way to security to then check my bag and tell me to go back to check in then the counter is closed and they tell me it's too late and that I need to get ride of my things so that my bag is under weight and barely making the flight"
Pros: "Short & easy flight"
Cons: "All ok"
Cons: "There are always delays. Today it was that internet was down."
Pros: "General air of professionalism is reassuring"
Cons: "Food, crew appear rushed"
Pros: "Boarding was very efficient"
Cons: "Losing my luggage after checking it at the gate when volunteers were needed."
Pros: "Traveled fron SFO to CDG on AF in business class on an A 380. Lounge in SFO was smallish and not many choices in the food bar. Boarding was smooth. my second ride on A 380 in business and this trip reminded me quickly why I did not care for the A 380 on my previous trip. It is a huge plane with a huge sized business class which makes the cost less worth it compared to a Boeing. The crew were extremely helpful and caring. The food was acceptable. The seats on the plane were not comfortable in the lying position. Took a cab to our hotel in Paris (1st Arr) for a flat 50 euros. No meters."
Cons: "Arriving in CDG and facing a slow immigration with the passengers of this huge plane. I didn't care for the baggage delivery system. We were waiting for an hour only to realize that the arrival port for our luggage was changed."
Cons: "The food is awful The entertainment, i.e. movie selection, is not very good and doesn't change very much. The seats are not comfortable and my chair did not recline."
Pros: "It was a short flight."
Cons: "Seat to seat space OK for anyone under 4 ft tall. Pressed intoth seat framein front, I couldn't even turn or get my feet under the seat to extend."
Pros: "A short flight but attendants served us a snack and water with a smile."
Cons: "No business class"
Pros: "Excellent choice of movies. Great service. Friendly crew."
Cons: "I requested a lacto-ovo vegetarian meal, which I received. However, it appears the meal was also vegan. Normally, that would be okay except one of the two standard meal choices was also vegetarian and seemed much better. Since I had selected lacto-ovo vegetarian, it seems I was not allowed to select the standard vegetarian option. Hard not to have cheese on an Air France flight - just saying :-)"
Pros: "Efficient boarding. Interesting hot food. Entertainment variety very good."
Cons: "Business class seats hard. Did not flatten out for sleep."
Pros: "I liked their seats, I had enough space to get comfortable flying internationally for 14 hours."
Cons: "Just wish they served water a couple times more, because when you're in the plane for the whole day, 2-3 little cups isn't enough."
Pros: "The airlines bumped us up to better seats without us asking!"
Cons: "Seat very narrow for an upgrade"
Pros: "The crew was extra helpful - Help was easy to find and the crowds manageable. As a bonus, our flight arrived at the destination 30 minutes early."
Pros: "Great staff."
Cons: "I hate that American Airlines doesn’t sign seats together even when there are spots available."
Cons: "The flight from Chicago to Barcelona was delayed by 1.5 hour due to first, unexplained reason (looked like late arrival) and updating navigation maps (??). The flight back from Barcelona to Chicago was delayed by 3 hours first due to late arrival and then congestion at the airport."
Cons: "The airport experience was horrible. American Airlines did not have enough personnel on duty to process all the waiting passengers."
Pros: "The crew: very helpful, did their best to correct errors regarding special meals"
Cons: "Seat assignment. Others, besides myself and my husband, were not seated together, and in our case at opposite side of the plane, but, even though the flight was full, there was no reason for that that I could see (some solo passengers were seated next to a member of a split couple/family)."
Pros: "The crew was fine the seats were horrible. I will not fly American again as this is the second trip I took in the last year one to Japan one to Greece. Both times I felt like a sardine."
Cons: "2 inches in both directions."
Pros: "The flight and crew were very nice"
Cons: "Be on time. We missed connection flight due to departure delay"
Pros: "The crew was amazing,attentive and courteous."
Cons: "Better boarding procedure. Everyone was budding the lines not well organized."
Cons: "The entertainment / announcement system has issues. The safety video was interrupted and segments repeated randomly."
Cons: "Flight was canceled"
Pros: "Crew was outstanding."
Cons: "I had to check my carry on."
Pros: "The crew was very friendly."
Cons: "The flight was delayed. A terrifying amount of turbulence the entire flight from Philadelphia to Omaha. I arrived later than expected."
Pros: "We’re able to get a different flight after ours was re-scheduled several times."
Cons: "Re-scheduling was later then earlier then later, hard to plan’ Comfort: airlines should have a bill of rights for passengers."
Cons: "Flight was delayed. Gate change on short noticr"
Pros: "The crew was very nice and the flight attendant so helpful. We travelled with our 3 kids, one in a diaper. When we realized we left our diaper bag at security in the airport, he offered to help us find a diaper by asking other passengers with kids. They were very generous with diapers and wipes and it wasn’t great to experience the kindness of strangers."
Cons: "We couldn’t get the free in flight entertainment. The WiFi wasn’t strong enough. The snacks were fine, but looking back I don’t think there was any food offered for sale."
Pros: "Kayak was helpful with all the reminder and alerts. The staff was extremely friendly."
Cons: "Stayed on the plane another 1 1/2 after landed"
Pros: "Arrived and left on time, something that really counts!"
Cons: "I checked in in Miami airport 12 hs before leaving. I was told by the fake friendly attendsnt that our seats , my husband’s snd mine, were separated. When asked to see if wevcould bd placed together she sarcastically commented that we had bought our flight through expedia and if we had dome it directky with AA we might have been together. Shame on her comment! AA offers their flights to many companies snd I now wonder if her comment is true, which makes me consider next time I choose an airline. In Buenos Aires when We checked in something similar happened and we could not book our seats the day before bcause they were all taken . The answer was if we wanted a better seat we’d have to pay because only back seats are available in economy and AA waits forbthose whi pay first and only then they”ll give us a seat. I”ve travelled several times with AA and feel the service is not worth the money I pay for it. The food on our flight back to BA was not good st all. However , I have to point out that all my flights BA to N Y, N Y to Mia and Mia BA left on time. On the whole it was good but I believe AA cares onñy about money and I feel disappointed"
Pros: "USB port at seat. Smooth ride and landing. Complimentary wine."
Cons: "Some of the typical unfriendly flight attendants. No way to get comfortable on the 10-hour flight. Horrible movie and other "entertainment" selections. Had to wait about 45 minutes on the tarmac after landing because they couldn't get an available gate for our scheduled flight. Beats the 5 HOUR delay on the flight out to Athens though. I have to say that's all the usual American Airlines incompetence. The cockpit crew always seem great though. I don't fly American unless I have to."
Cons: "It was 3 hours late"
Cons: "My husband started coughing really badly. I rang the call button to see if a flight attendant would come and maybe help me. Eventually, after about 6 minutes, he managed to control his breathing and still no flight attendant to be seen. Only after 20 minutes while distributing the meals, one of the attendants shuts the call sign of and continues. This is not the service we usually get from Avianca!"
Cons: "Food service was not announced. Take off was delayed one hour"
Pros: "Once we got flying, everything was fine."
Cons: "Gate changes had passengers walking from one end of Terminal 3 at O'Hare to the other twice."
Pros: "That we arrived an hour earlier than expected"
Cons: "Someone was allowed to trade seats with the crack head that ended up next to me that kept sexually harassing me and even bit me during the flight. Not to mention the less than closet space that cramped me as I tried to sleep off the flight."
Cons: "Closed gate early and left me stranded. The AA employees could care less about you. They are hired for the rudeness and indifference."
Cons: "old plane with worn out seats."
Pros: "Smith flight."
Pros: "We were notified of the pending delay in our flight from Athens to Philly very promptly on the morning of the 10th. We immediately called and spoke to a British Airways agent and also a supervisor who was understanding and kind enough to accommodate us by reserving seats on a later connecting flight with American Airlines from Philly to Phoenix. We did not receive a confirming email and ended up calling back. We were then told that Vouchers will be waiting for us at the Philadelphia airport with our names."
Cons: "When we checked in at Athens airport there was no information available for our connecting flight in Philadelphia. The AA counter was chaotic, the agents were rude and had changed our seats to 2 separate areas. When we arrived in Philadelphia there were no vouchers waiting for us. The only thing that the agent could find were seat assignments . We stood in line over an hour waiting for her to figure out what had happened and almost missed our connecting flight . Even though my daughter was in a wheelchair with a brace on her leg and in pain, the agent at the counter was not very empathetic at all. The agent also kept saying that this was not correct somebody made a mistake to tell us we were booked and that person will get in trouble. Eventually she spoke with the supervisor and gave us 2 boarding passes."
Pros: "The fly departed on time"
Pros: "Gate staff had a nice sense of humor and did keep us reasonably informed about the delayed departure."
Cons: "The headroom and seating space on this plane were tight and inadequate. Paid extra for 'preferred seating' but certainly couldn't tell that I got anything for the money. Had to duck to get in and out of seat. Was in a 2-seat row with a large, but not oversize young man and our shoulders were glued together the entire trip. Was served warm tomato juice with no ice, although ice bucket was full. last flight of evening so perhaps attendants were tired, but nonetheless...."
Pros: "The crew was fantastic. Enjoyed the Free movie options."
Pros: "Cheapest flight to Cyprus"
Cons: "Dirty, cramped, and they neglected to send my luggage on from Amman."
Cons: "The video monitor for my seat was broken. So, low entertainment score."
Pros: "The flight was on time Crew was nice"
Cons: "No entertainment"
Pros: "Free in flight movies"
Cons: "Nothing in particular"
Pros: "inflight entertainment was good; food was so-so"
Cons: "Our flight was 'delayed' and as a result had to be put on another connecting flight. Many people on the same flight missed their connecting flights because of it. Because of all the re-booking they had to do, we nearly missed our flight as well. AA is also horrible at boarding."
Pros: "The crew was nice, boarding wasn't an issue, and the flight was smooth."
Cons: "A little chilly, but not horrible."
Pros: "Not enough space. Felt too tight. Not comfortable at all."
Cons: "Was not able to check in online in advance. AA wouldn't recognize the booking # that was emailed to me. Sat on the plane for nearly 3 hours while a mechanical issue was looked at; lateness of the flight meant we missed our connection. When we got to the table for people who would miss connections to get our boarding pass for a rescheduled flight, there wasn't one for us. We got there, but this wasn't really a great experience."
Pros: "Everything I like :)"
Pros: "Tailwinds in our favor cut our flight down by an hour! Check in and boarding was super easy!"
Pros: "It was all good . I enjoyed the service. Was friendly . Take off and landing went well . The plane was awesome. The temperature in the plane stayed the same . Not to hot or cold . I travel alot for my job . I half to say , this was a great crew ."
Cons: "I honestly can't come up wirh something I didn't like ."
Cons: "I was delayed out of Newark due to the arrivung flight coming in late. When i landed in charlotte, i sprinted across the airport and missed the connection by 2 minutes. Rules are rules, i understand thwy cant reopen the flight for me. It happens. The frustrating part was when aa refused to comp me a hotel room. I got a voucher for a discount. The discount worked out to be 6 dollars. Not a pleasant experience."
Pros: "The crew had Halloween candy they bought themselves. It shows they care."
Cons: "Catering didn't happen. The pilot told us early, apologized and said we would arrive a little early to make up for it."
Pros: "Even though flight was full, everything just flowed - no issues."
Cons: "Video was for cabin and not by seat"
Pros: "The crew on Air Transit did a good job."
Cons: "I would fly with Air Canada instead and not Air Transit."
Cons: "We paid $100 per person to choose our seats in advance and then when we boarded we had been bumped to a different location and my wife and I were sitting across the aisle from each other, unable to share a tablet to watch movies. The cabin crew was not helpful at all so we traded seats with another passenger who had also been bumped from his preferred seat. The entertainment system didn't work for an 11 hour flight.. are you kidding. We pressed the call button to see if it was just our inability to sign in but no crew member came. After 15 minutes the call light went off so we pushed it again, but the light was still on an hour later. We asked about it during the meal service and were very rudely dismissed. Long after meal service was finished we asked one more time to see if anything had changed and the crew member brought us a tablet to use that was loaded with movies. I'm not sure why they didn't do that earlier. Then 50 minutes before landing they literally pulled it out of our hands to store it away."
Pros: "The crew was wonderful so unpretentious and responsive."
Cons: "The food was not that good. I don’t eat potato salad out. The pasta was not flavorful. I wish airlines would switch to butter cookies and skip chocolate chip."
Pros: "It was a direct flight from Athens to Toronto. The wine was ok and the food was good."
Cons: "The plane was two hours late taking off. The small bit of extra leg room and service do not justify the extra price paid. The crew were not as friendly as normal on Air Canada flights and made little attempt at extra service."
Cons: "In the past Air Canada has been great. This past experience makes me never want to fly again. In-flight entertainment is the worst I have ever experienced on an international airline. Entertainment options were very limited, and it didn't work for most of the flight (crew tried resetting the system, to no avail). Crew were inattentive and seemed more focused on hanging out in the back of the airplane socializing with each other. Food was terrible, and I am generally pretty easily pleased when it comes to food. Return flight was delayed twice without any announcements or explanations in the boarding area. Flights were completely full and airplanes were old and uncomfortable. This flight was cheap for a reason. Pay the extra amount and fly another airline."
Cons: "The flight from Toronto to DFW was a basic experience. It was the last leg of a long trip, so our family did our best to sleep through the late flight. The only thing I noticed was a generally blasé attitude by the flight attendant when our toddler woke up to ear pain during descent. Her colleagues on the previous leg had been much more helpful. She wasn't rude - just left us to manage the crying, which we were fine to do for what I am sure felt like an eternity to fellow passengers."
Cons: "Flight was delayed 2 hours due to mechanical issues. Missed our connection to LAX in Toronto due to the delay. Poor communication from on the ground staff regarding the rebooking. When we actually got our rebooked flight, it was for two days later. Took multiple calls to booking line to get a more reasonable flight out the following day. The hotel they put us up in was over 40 minutes away too. To add insult to injury, when we finally got to LAX, our luggage didn't make it and didn't get delivered until two days later. Overall very poor experience."
Pros: "It is one step back from Air Canada Rouge but it is the best airline flying to LA"
Cons: "I missed the blankets and pillows"
Pros: "Air Canada Rouge business class is excellent I would recommend it to anyone"
Cons: "There was nothing that I did not like"
Cons: "I was dozing when the attendant came around- as a result went through whole flight without water!"
Pros: "Crew was great and very helpful when needed!"
Cons: "There were no TVs or Audio Jacks for entertainment for such a long flight. They did have an iPad available for a cost."
Pros: "Flight attendants were very nice and friendly, they did a great job distributing the meals."
Cons: "No inflight computer to watch movies or track flight info."
Cons: "Uncomfortable seats"
Cons: "The Crew Was rude. the seats were small, NO TV's, for a 10 hour flight. Had to "rent" a iPad. I was not able to download movies on my own device. Had to pay for drinks, on an international flight, Are you kidding me!!?? I will never fly Air Canada Rouge again. Very disappointing."
Pros: "the staff was wonderful"
Cons: "no entertainment on flight 10 hours bored to death"
Pros: "Not much."
Cons: "Everything was slow. We had been in the air for more than an hour before any drinks were offered. Also what kind of decent airline charges for alcohol on an 11-hour transatlantic flight? The entertainment options were limited, especially if you didn't bring your own device with the Air Canada app installed as there were no screens in the seats. The aircraft interior was dated and worn. The crew were curt and not helpful. I just expected better from the national airline of Canada."
Pros: "The crew were nice."
Cons: "It was just a long flight. Food was mediocre. Not a lot of elbow room to eat."
Cons: "The overall service was poor. One male flight attendant was very rude and disrespectful to two elderly passengers. It was NOT David. Charging $10 for entertainment was is terrible!!! Restrooms were filthy!!!"
Pros: "Crew was friendly"
Cons: "No food served on a 5.5 hour flight."
Pros: "Service was good. Friendly and responsive."
Cons: "Food was very mediocre. Entertainment was ok once you figured out how to load the app, but there were fewer choices of content than I expected. More importantly, this was only two of five AC flights we had on this trip that departed on time, and when we got to the gate, the plane was stopped 10 feet short of the gate, so everyone had to reseat so the plane could be towed to the gate. I was really surprised at the consistent delays across the board."
Cons: "movie selection is poor and using your own device isnt that enjoyable. Girl at counter was demeaning."
Cons: "There was a yappy dog on the flight which the owner kept outside of the kennel for much of the flight. This is a serious security and health safety breach. One of the flight attendants said "I have a dog so I understand" and let he continue to kee the dog outside the kennel. Flight from hell."
Pros: "The staff were friendly even though the flight was completely full"
Pros: "We didn't die, so that's a plus. Flight staff were nice and attentive"
Cons: "Seriously, no personal tv's. The ticket prices were already expensive, but an addition cost to rent an iPad? That's crazy! Also, your wifi on the plane isn't strong enough to download the app, forcing people to rent the iPads. I see what you're doing, air canada, and it sucks. Next trip to Europe will definitely not be with your airline!"
Cons: "11 hour flight with no feasible entertainment options."
Pros: "The crew was friendly."
Cons: "The seats were hard and not comfortable. There was no entertainment on back of the seats."
Pros: "Ok so I download the app and horrible content. Not alot of options and then you have to rent an iPad? They should b giving.those.out free"
Pros: "I was able to use my iPhone, good thing I had an iPhone"
Cons: "I wasn't told to download the app before I got on the plane. It was a ten hour flight with limited entertainment on my iPhone. I was rebooked on SAS with my flight to Europe. SAS Entertainment and Food was much better than AirCanadas Entertainmnet and Food on the long flight from Montreal to Copenhagen."
Pros: "That this flight wasn't as bad as the rest of my trip with them."
Cons: "no room , overpriced, poor entertainment, old plane, dirty bathroom, no personal fan/ air vent, so so food."
Pros: "I can't think of anything I'd really like an Air Canada . Even when they initially told me I needed to buy the wine and finally gave me one bottle for free, it really tasted like vinegar . I couldn't drink it ,"
Cons: "The worst part of thiis experience with Air Canada was the fact that there was no entertainment on board . They are supposedly switching to this system where you are supposed to download the Air Canada entertainment app on your phone or your tablet to be able to watch anything . Even though I supposedly had free Wi-Fi in The Athens airport, I was unable to download the app so I spent 11 hours with nothing to do on my way to Montreal. I wonder what they expect elderly or very young flyers to do . Most of these don't have tablets or smart phones . They did have some tablets for rent for $10, but not enough for everyone. Would not recall mend this airline for a transatlantic flights without checking whether the airplane has onboard entertainment first ."
Pros: "Really friendly crew."
Cons: "The plane doesn't have an entertainment system and the seats are uncomfortable."
Pros: "The crew was polite and friendly."
Cons: "The seats were very small. I was flying Premium Economy, so it was tolerable, but my daughters were flying economy with very hard seats, very little room, no snacks and no entertainment. It was the Gulag! I can't imagine it being worse for them. On a short domestic flight, it may be tolerable, but for a long international flight across the pond, it was a nightmare! Also, please stop serving those hot pockets as a snack and please stop charging for potato chips and snacks unless you plan to serve a substantial meal! A 400 calorie meal is not going to keep anyone satisfied for 10 hours!"
Pros: "Plenty of beverages provided and friendly crew."
Cons: "Entertainment app had to be downloaded prior to take-off to access many of the entertainment features such as movies."
Cons: "Lack of entertainment . Unfriendly staff. Flight was long and crew did not ask passengers to close shades in order to sleep."
Cons: "They need bottled water. Flight was so dry and they were serving tap water. How cheap"
Cons: "Waited 1 hour for my bag only to be told that it was put on a different flight. They couldn't tell me this during my flight or while I was waiting? They said it would arrive by morning the next day. I call multiple times to get an update and no one has an update. 6pm rolls around without a single update so tired of calling I drive back to the airport to get a hold of a person. Person says delivery company has it and gives a phone number. Call delivery company and they have no idea what i'm talking about say to go back to the airport. Bag finally shows up 12 hours after expected without a single call or update. Never flying air canada again!"
Pros: "I liked how you had movies to watch although they were outdated. The bathrooms were okay."
Cons: "You have to download an entertainment app and if no one tells you to then you are screwed. The food was awful, like baby food for adults. The chairs need to be able to move back more. The flight delays are just wrong."
Pros: "The crew was really nice and on top of things. Prompt service and very pleasant."
Cons: "The wifi movies and tv were not captioned in English for the deaf and hard of hearing. Accessibility was not provided."
Cons: "Have you heard of an International flight without entertainment? That's just the surface. Our flight from Athens to Toronto was delayed 4hrs causing us to miss our connection to NYC. When customer service was called for assistance to get another flight, we found there were no flights out after 8 pm. I appreciate the vouchers for food and hotel. But after 35hr of traveling to NYC we come to find that our luggage was left in Toronto. Traveling with Air Canada was a series of poor customer care and negligence. I was very disappointed."
Cons: "There was no tv and one of the flight attendants was very rude. She acted like it was a chore to talk to us and was rude to other passengers as well."
Pros: "The flight arrived early"
Cons: "The chicken dish was terrible and gave me stomach upset"
Pros: "Good pilot. Take off and landing were very good. Clear announcements. plane was a comfortable temperature."
Cons: "Not organised on boarding procedures. Anyone could have gotten thro. Flight attendants wouldn't come by to pick up trash often enough. No movies or TV to watch on an 11 hour flight."
Cons: "Food was terrible - no movie screens - just their ipads, crew wasn't that friendly"
Cons: "The food was the worst. Did not feel it was even edible. For an 11 hour international flight there were zero amenities. If you wanted to watch a movie, you had to pay $10 per person for an iPad. You could not even use your own & link to their wifi unless you are in their earned points program."
Pros: "The idea of READ BOOKS via the in-plane entertainment system. Very limited book choices so not of interest, and often interrupted as the system kept dropping. Great opportunity though to expand Vs boring and mindless TV shows and low rated straight to video view movies."
Cons: "Delayed, food (best not to touch), seat PC power charge plugs didn't work, was NOT allowed to use wireless PC mouse !!! (1st ever in 20 years of off-line PC use to work on planes), the seats were old and smelled, the in-plane access to movies plug-in didn't work, the TV shows kept disconnecting, crew had no idea how to correct, Montreal airport was dirty and poorly maintained, the one restaurant with service had the worst food I ever ate with promised internet access and PC / Phone charging facilities NOT working. Amazing stuff !!. So awful it now seems funny !...Almost missed my days in and out Sanaa Airport in Yemen with Yemen Air !!!"
Cons: "Barely any entertainment for the 11 hour flight because no one advised me to download their app to access their small selection. Also, first international flight that wanted to charge for beer (highest price I've seen)."
Pros: "Attendants were conscientious, hospitable."
Airlines flying from Southeast Europe to Omaha have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Southeast Europe to Omaha
Masks required on board, masks provided on flights from Southeast Europe to Omaha
Social distancing seating
Middle seats unavailable to book on flights from Southeast Europe to Omaha
Testing for antibodies, testing for symptoms for flights from Southeast Europe to Omaha
Waiving of change fees. Search flexible flights from Southeast Europe to Omaha