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I truely appreciate all services. I was highly impressed and will not hesitate to recommend United Airlines to friends and family. The AVML was perfect.

Flight did not have wifi service. It was experiencing technical difficulties. Definitely and old plane that needs updating.

Very Poor. Significant delays getting to Chicago and then very poor communication on delays in Chicago to Cleveland. We could have rented a car and driven there faster than the delays ended up being.

ok, butt flght was delyed for 2,5h from Frankfurt, and next Flight to Columbuse same

The app logs you out right when you are boarding requiring all passwords and reservation number for the flight. Super annoying

The pre-order only approach for fresh food is really challenging

Very kind Lufthansa agent somehow gave us all no charge extra business class seats and helped us get home rested and happy.

The lounge was not accessible because it was located before the passport control, and backtracking was impossible.

Crew was friendly. Seats are too narrow, particularly when a big person is in the adjacent seat, but I understand this is due to smaller planes usually flight into Lincoln. I have experienced several flight delays going out and coming into Lincoln airport, I say maybe 50% or higher of the flights I've taken out of this airport have been delayed.

There was no air on the plane and it was very hot.