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Top 4 airlines serving from Spain to New Mexico
Scores according to KAYAK customer reviews
Cons: "Best airline! More space between seats. Great service. Great meals and snacks and overall excellent experience! I've travel a lot and no other airline in North America comes close! Thanks!!"
Pros: "nothing was good"
Cons: "Very rude and I think they are a group of racists."
Pros: "The food was better than most other airlines"
Cons: "The boarding process is confusing. Checking the passports separately in the same area boarding lead to a lot of congestion and confusion. The boarding pass reading machines often didn't work. It looked like passengers in higher classes couldn't use the economy machines."
Pros: "Everything, I love Lufthansa"
Cons: "Seats are super tight and very uncomfortable for tall people."
Pros: "I booked with Lufthansa, but this was a United flight. I prefer United's boarding process with multiple groups to Lufthansa's single group. Lufthansa's leads to a very very long line 20 minutes before boarding starts."
Cons: "United had fewer movie options, fewer meals, and worse food than the Lufthansa flight we took when we traveled to Frankfurt. It was also delayed two hours due to mechanical issues. I will have to pay more attention when I book next time to avoid United flights."
Cons: "Business class had economy seats which is not what you expect especially for an overnight flight"
Pros: "Crew was good"
Cons: "No entertainment at all, food was bad"
Cons: "I still think it makes more sense to board the seats in the back of the plane before those further forward. It is difficult to get past the people who stand in the aisle or take forever to try to put their bag in the overhead bin."
Pros: "Service. Crew genuinely cared about passengers.Well done."
Pros: "Food was good but not enough."
Cons: "Entertainment system was not working."
Pros: "Service from Milan to Toronto was good"
Cons: "Service from Toronto to RdU not so good"
Cons: "the plane was late boarding and some on board had tight connections. crew were aware but didnt let us leave first.we barely made our connection as we had to go through security in Munich. stress could have been avoided by letting us deplane first."
Pros: "Airy plane. on time. Good service. Flight wasn't full"
Pros: "Can I say basically everyyyyyything. The meals were amazing with respect to taste and the timeliness of them. The crew was extremely courteous and kind"
Cons: "Just typically being on a plane not much can do about the space in economy"
Pros: "Food and boarding"
Cons: "Flight was 1h40 late. Upon arrival we parked at a gate, but had to be bused. And it was raining"
Pros: "They’re very polite persons"
Cons: "The way they treat people"
Pros: "I believe Lufthansa does more than the majority of other airlines for economy class passengers."
Cons: "There was nothing I didn't like."
Pros: "Every time I fly Lufthansa I am super pleased with the food. All other aspects fine too."
Pros: "Good plane and service"
Cons: "Ticket check in was unclear, apparently we had to verify our tickets at the gate but there was no sign or previous instruction from the check in counter. I waited through the boarding line only to be told to first verify my ticket. My bags were lost on the Madrid to frankfurt flight, the first part. Unacceptable, if the airline can not schedule flights at their own hub that guarantee swift transfer it us pathetic."
Pros: "Stewardess enjoyed her work encouraged us to take better seats. A full hot meal."
Pros: "hot food and some complimentary alcoholic beverages"
Pros: "Luftahnsa is great. I can’t seem to get our system to recognize the two Condor is abysmal"
Cons: "Plane was delayed forcing me to run to my connecting flight"
Cons: "No entertainment"
Pros: "Although the departure was a little bit bumpy, the snack was tasty!"
Pros: "there was food on the plane, which was quite o.k. and the crew was very friendly."
Cons: "Flight was delayed as it arrived too late. the boarding therefore, was a bit hectic, especially as Lufthansa does not make boarding according to zones or group numbers like most of the other major airlines."
Pros: "Excellent service....very comfortable."
Pros: "more than 2 hours spent in the plane which was the reason for waiting at the airport taxi and extra pay."
Pros: "Very organized"
Pros: "Everything! The food was nice, I liked the entertainment too!"
Cons: "That my fellow passenger took some of my limited space due to being obese:("
Pros: "Flying from San Francisco to Madrid via Munich in economy class. All very good in general, in fact the best experience compared with other airlines I have used in the past for the same trip. Vegetarian meal was good, but only on the long leg. Munich to Madrid was not possible to choose the special meal, but that is not that important for me, so I eat what I could and that was good enough. The crew was super nice. The plane is huge, toilets are literally 'downstairs' and extra room to hang out. I will definitely choose Lufthansa again for my trips to Europe."
Cons: "If you want to reserve a seat in advance you need to pay for it, that's the only thing I didn't quite like because I found it after I bought the ticket. It was not mentioned clearly in advance, and it felt like an afterwards surprise, really? I paid for it anyways. For me it is worth it to make sure I get a window seat on the long leg flight."
Pros: "made sure we didnt miss our connecting flight to denver after flight from paris was delayed. met us at landing and took us to immigration and gate"
Pros: "Extra luggage at not extra charge. Good food... Love the crew"
Cons: "Messy boarding"
Pros: "Fast the boarding process all in time good food"
Cons: "All was alright"
Pros: "Flight on time"
Cons: "I really felt the food was not as good as I had on other lines. To help I had the chicken - and the veggies with it were mush as was the spinach with the egg dish - which also did not have much flavor"
Cons: "Very long lines while checking in"
Pros: "Please do it more easy for the costumers"
Cons: "The people who have baggage for check in can do it since the beginin the travel gol and back"
Pros: "The plane was very comfortable, and I had plenty of space, because I was sitting near to the exit door. The service and the crew were just great. I love traveling with Lufthansa."
Pros: "See above"
Cons: "See above"
Pros: "The customer service was very nice about losing the bags."
Cons: "My bags got lost, or I should say sent to the wrong country."
Pros: "Friendly staff and comfortable trip"
Pros: "Seats had extra legroom which was very nice."
Cons: "Screens were on by default and hard to figure out how to turn off. Ads are very annoying."
Pros: "The name of the company"
Cons: "I has a flight between mad to franfurt connection to Miami. And lufthansa never advise me that the first leg of my trip was cancelled."
Pros: "Everyone was very nice and I enjoyed the entertainment onboard."
Cons: "The food was average."
Pros: "Entertainment was good."
Cons: "Flight attendants not pleasant or nice."
Cons: "Continues the use of entertainment tv program during the delays - take off was delayed, descending was delayed and parking was delayed."
Pros: "The crew was great and food very good"
Cons: "The purchase through a third party vendor on Kayak was a disaster. disclosure was not given about class of service purchased and limitations of that class of service. I spent so much on luggage costs and change fees I could have purchased first class. I will never book through Kayak again - will always go straight to the airline for purchase. This was a disaster."
Pros: "The crew was ok. They seemed really hectic between Heathrow to Rome."
Cons: "The seats were too tiny for business class. Nowhere to put anything. So close to next passenger. I would not fly business class again on BA Terrible entertainment. No interesting movies. I guess they tried to have movies only with British actors/actresses. Nothing current. That’s pretty bad for almost. 10 hours flt. He seats in business class between Heathrow to Rome were like regular seats except with the middle seat blocked off. Food was just ok."
Pros: "Quick boarding."
Cons: "Nothing. Pretty good for a short trip."
Cons: "If we would have made the flight, unfortunately the flight from Malaga was delayed and caused us to miss the flight from Madrid to Chicago, I’m now sitting in Boston waiting for a flight to Chicago and will probably miss the last bus to Milwaukee"
Pros: "Crew very friendly"
Cons: "No free coffee."
Pros: "Snacks or water had to be purchased No in flight entertainment Crew not so nice"
Cons: "One of the worst experience I’ve had, if not the worst. Lack of communication between flight attendants at gate was the main reason for missing our flight, after 2 delays from the previous flight. When we got to the gate they closed it at that moment, earlier than it should have. A Mr. Fenney, person in charge at the gate, didn’t help much. Just went through the motion and as slow as possible trying to help us. It seemed he just wanted to pretend he was helping us. Worse was his attitude when telling is the gate has already closed, didn’t do anything to help us, nothing at all. We had to literally get information out of him. We then went to customer service were the same thing happened, a lack of care that we missed our flight due to things out of our control. Even to the point where the agent told us “be sure to be there on time this time”, like if it was our fault we missed it (we told her the details of our situation). Till this point they don’t seem to care. They left about 15 people, that i know of, hanging. If they had better comunication between gates and waited a miserably 5 more minutes (although they closed the gate earlier then they should have) everyone would have made it. Throughout the whole process we noticed that american airlines employees did not care that many on that first flight had connection flights. They were just going through the motion, slowly while all of us were a bit desperate knowing that the layover time was going to be very close."
Cons: "Delayed, had to pay for beverages, tight seating"
Pros: "Nothing g"
Cons: "Business class was same as economy and I paid a lot more. Ordered special meal but didn't get either"
Pros: "The crew were great."
Cons: "No on house movies system down. Dirty seats."
Pros: "The staff were excellent, very professional and cordial. Food was delicious and plentiful. The special diet I ordered for my daughter was delicious as well. Airplane and facilities were clean throughout."
Pros: "Crew was helpful and kind"
Cons: "Charge you for even instant coffee, the alla cart way of doing things is taking over the industry. all about making more money"
Pros: "Not yet done."
Cons: "My American partner's passport expires 2 months after our return to the US. Unfortunately, the French issued a year ago the following rule: to enter France, the foreign passport must not expire at least 3 months after the return date. British Airways let us fly to London, explaining this to us, how it would be on us if there were problems further down, and that we would have to get our luggage in London. We chose to fly thinking it would be OK, we had listened to an online person who had had the same problem and the French later told him they would have let him in, also I am myself a dual citizen of France and the US, plus I am autistic, an invisible disability (in my case) that makes it impossible for me to travel alone. I usually do not even say it since not much is understood -by those who do not have it- on how to accommodate it However in London BA did not allow my partner to go on. Due to the fact yesterday was Easter Monday, the American consulate in London was closed. We have spent the night in a nearby motel and now, the next day, I am waiting alone back at the airport with our 2 large suitcases while my partner is at the American consulate. We are poor, do not have phone, currency or charger for England, and I do not do well with stress, so it is difficult. Now we cannot easily reach one another. We hope to be able to fly on a standby basis (that's what BA told us we could hopefully do) later today. Sorry for this long letter, I hope it does not bore whoever reads it (if it is even read :). Anne-Laure"
Pros: "The airplane is large, even in coach you get decent leg space. The crew tries, but clearly not their best."
Cons: "every flight is delayed by a few hours, the plane smells like sewage, the seat next to mines clearly had vomit and they just left it there and told people around that a child may or may not have gotten sick and they said they don’t know how true it is..??????"
Pros: "Our flight was changed to Iberia from Madrid to NY"
Pros: "Was not able to check in for the flight on the ba.com. Called BA on the phone - no help. Person in the Geneva airport - unprofessional, unhelpful, had to go to another agent to get seat assignment. British Airlines - disappointing."
Cons: "Customer service - useless and with attitude. Couldn’t check in for the flight either on ba.com or over the phone."
Pros: "It was a short but comfortable flight."
Cons: "Food and movies"
Pros: "Nothing it was a nightmare"
Cons: "The rude security staff, my previous British air flight from Dublin was 30’minutes late. Heathrow is terrible for connecting flights even with 2 hour leg room. What a joke. English people suck."
Pros: "Heathrow terminal 5 is modern, clean and efficient. The BA 787 Dreamliner is the best and the crew were professional all throughout the journey."
Cons: "I would avoid flying into Newark internationally if I have the option next time. Besides from the obvious that the airport is outdated, it is totally understaffed. There were about a staff of four directing international travelers at Passport Control and they were impolite which created a stressful and unwelcoming experience. The second issue I experienced was at baggage claim. Due to some issue I didn’t personally experienced, non-US passport holders experienced major delays entering the country. This resulted in hundreds of luggage that were left unclaimed from a previous flight still on the carousel. There was only two airport staff at this area so people from the BA flight had to take these the bags off the carousel inorder to make space for our flights bags to fit. It’s was totally chaotic and easily avoidable if there were more airport staff managing this area. This international airport is a national embarrassment, and if you’re a foreign traveler, I would highly discourage you from flying into Newark."
Pros: "I love it the most that they are so helpful with excess baggage Which is why I always book with BA I am an entertainer working for many different cruise lines BA does not rob you blind if you have extra baggage Or your bags are slightly heavier ! Delta recently charged me $ 285 per extra bag Coming back BA charged me $90 and allowed me two bags The new policy on many airlines to literally rob a customer Is disgusting and the govt authorities should put a stop To it BA is welcoming and always professional !"
Cons: "Airline food is often risky to eat and The variety is poor especially if you are vegan"
Pros: "Staff was very pleasant. However the airline charges for everything! Coffee, tea, water. As a result it took 1 hour and 40 ministers to get to my row! Everyone had to pay by charge card. A disgrace to wait so long. Greedy leeches."
Cons: "Charged fir water and coffe."
Pros: "The crew was friendly, the food was good, but I have had better. Entertainment was good"
Cons: "The comfort was the worst I have ever experienced. Because it was so bad I will never travel BA again"
Pros: "Everyone was quite pleasant. Seats were comfortable"
Cons: "The initial line for check in was ridiculous. Not manned for quite some time, then kept changing line classifications. May have been related to how Spain ran the airport, but very puzzling"
Cons: "you have to pay for even complementary drinks"
Pros: "Same as above."
Pros: "Surprised that the food was delicious"
Cons: "Obtaining the boarding pass at Heathrow took time"
Pros: "The gluten free option was pretty tasty."
Cons: "On a nearly 8 hour flight, only one meal was served. I was FAMISHED. I was waiting for another snack and the stewardess came around with kit Kat's and shortbread-- im gluten free and can't eat either. Really remarkable blind spot in their planning."
Cons: "90 minutes delay for a 1 hour flight. They blamed the weather but no other flights were delayed except this one. Also, I purchased a seat with no checked baggage allowance and was NOT aware of this when I booked. Will not be flying British Airways again."
Cons: "Jfk terminal 7 is the WORST!"
Pros: "The crews are OK."
Cons: "Flight attendants worked just as salespersons. Almost 4 hours flight without food and drinks (did not bring even a glass of water). It is a full price company, but served as l low cost airline. BEWARE!"
Pros: "We made it safely"
Cons: "No USB or outlet ports for charging the devices. Excuse me, but it is 2017."
Pros: "Comfortable and classy."
Cons: "No comment"
Pros: "they boarded from middle of the plane which worked out very well"
Cons: "it was a 3 hr flight and all the food and drink you had to buy i would of thought they would of gave u something to snack on we sat at terminal for about a hr because they had to load a piece of equipment a certian way for it to b safe to fly (pilots explaintion) poor planing"
Cons: "Had to pay even for water. Seats very small."
Pros: "Safe flight"
Cons: "Very poor service. Did not offer drinks. When asked for drinks the crew said they are doing duty free and did not serve water or drinks."
Cons: "The service wasn't very good. We had to walk to the galley for drinks mid-flight."
Pros: "The connecting flight got canceled and 24 hours latter we are still in the airport trying to get to our final destination."
Cons: "We rebooked our flight to another flight firvthe following day and that one got canceled too. They have not returned our luggage yet. They said within a week we'll get our luggage. The worst company on the planet. Do not fly them. Our vacation has turned into a nightmare. We had to repurchase tickets with a different company so we can get to our final destination. We don't know if we'll get reimbursed for any portion of this."
Pros: "I got this 'heap ti"kept from airfare.com and there was no difference to other passengers."
Cons: "I was a sardine in a tiny tin for 10 hours."
Cons: "old small plane the flight attendants were not service minded"
Pros: "Efficient staff, quick boarding of passengers, staff went the extra mile to verifiy that my puppy was safely being transferred from another British air plane and then I watched through the window as he was boarded on my flight to AMS. Caring employees directed my attention out the window, prior to me boarding. A happy sight watching my puppy boarding my plane. Comforting!"
Cons: "Very poor facilities at Terminal 3 London Airport (1) Bathrooms were cold. (2) No lounge type chair for long wait passenger. Only common waiting area. (3) Waiting area seats were dirty and food particles between two seats. (4) Cell phone charges and electric outlets at seating chairs does not work. (5) Very limited food choice. (6) Might they have to see and visit other international airports"
Pros: "We had a close connection so they moved us to the front of plane before landing to ensure we were the first off the plane."
Cons: "I paid to upgrade to the exit row because I am 6 feet 5 inches tall after boarding they informed me that I could not sit in that seat because I needed a seat belt extender they made me move to a regular seat that was so tight that my knees were jammed into the seat in front of me coming back was the same the man next to me was 6 feet tall and he had no room also boarding was mass confusion as they have boarding from the front and rear simultaneously with no instructions so people had to shove past each other all in all I will never fly them again"
Cons: "Wheelchair service, l requested was extremely disorganized l nearly missed my flight. In the end chair pusher expected tip to bring you to the closing gate. Wajid"
Cons: "Did not like that I thought it was a BA flight but was really a EI flight , which means I had to get a boarding pass but I was sure was on BA and almost went to there booking counter to get boarding pass."
Pros: "A nice flight, a very professional crew. Overall, a very good comfortable experience"
Cons: "Would prefer something more nutritious, less fattening"
Cons: "Es on flight 5799 which was delayed over four hours and finally cancelled. Delay without explanation but did not appear to be weather related. Cancelled because no crew available. Put on another flight that was to leave st 10:45, but delayed due to weight restrictions without luggage."
Pros: "I was upgraded to business class because I had to fly home early after I suffered a crushed wrist and broken arm while in Spain. I could not have made it through the flight without the extra room and pillows and my daughter by my side."
Cons: "The stewards and Stewardesses were very unfriendly. I was in so much pain and not one person asked if there was anything they could do to make the flight more comfortable. Just the kindness of offering would’ve been so nice. One girl just threw a water bottle in my lap!"
Pros: "Our MAD-JFK flight was delayed and we weren’t going to make our connection, so American Airlines automatically rerouted us through Philapdelphia, and got us to Indy just two hours and thirty minutes later than our original arrival time. I was very pleased wiht this service"
Pros: "Flight was under booked so there was plenty of room."
Cons: "Crew was unexpectedly loud/chatty with one another throughout the flight, even when things were quite and calm they were calling over our heads to one another and laughing loudly. Initially, it's an international flight from Spain and no crew members in my section atleast could speak Spanish. I had to help a passenger who only spoke spanish because the attendant kept repeating an order in english, just getting louder each time."
Cons: "48 hours to get to Philadelphia from Madrid. First flight was cancelled due to plane mechanical problems. Then flight diverted due to bad weather. Horrible flight."
Cons: "I hate American airlines. It is the WORST. We were held for almost 4 hours waiting for "maintenance call" then flight was cancelled. THEN it took two full hours to get back checked bags. By ths point it was 5 pm, had been at airport since 8:30 -- no food offered, no apologies, not even a glass of water. Of course, no flights back to US so I was stuck an extra day, completely messed up school and work. I THOUGHT I was booking with Iberia but it was a code share. I WILL NEVER fly American Airlines again!"
Pros: "Not much"
Cons: "Older plane"
Cons: "Cramped seating, uncomfortable cabin temperature, very hard/jolting landing"
Cons: "Flight path at the end had to many turns kinda made me sick"
Pros: "Crew was friendly and helpful. Offered ice after I burned and blistered my finger on the overhead light because it was so hot because it was so old. Pilot got me safely to my destination."
Cons: "-A line of agents asking for passports to even enter the area where American Airlines is located. Crazy security for no reason. -Tiny seats -No legroom for an 8 hour flight -No creature comforts or modern day technology like personal TV's or charging ports. Only 3 Small TV's along the the middle aisle. I remember flying on a plane like this in 1986. Played movies from 2012. Smurfs? Really? -No headphones offered -Burned my finger on the overhead light!!! Still have a blister!"
Pros: "Trip on time"
Cons: "The internet wasn't working, and the flight attendant told me there was nothing she could do about it. The touch screens on the back of the seat had difficulty responding to touch. The headphone jacks and headphones they gave us on the plane were not compatible. If it twisted even a bit, it would lose the connection. I understand these may seem petty, but they are things we've come to expect on airline travel. If they aren't going to be there, please let us know when we book our tickets so we can plan accordingly. The flight attendant for my section of the plane was cold and a bit rude. I didn't want to ask her for anything."
Cons: "Prices are high and changes are frequent on rates"
Pros: "The crew was friendly and helpful. Upgrade from cloth seats was nice."
Cons: "The food wasn't terribly tasty or filling. Also, it was freezing - with a blanket, sweater and scarf on."
Pros: "The attendants helped you with all your needs. They were professional and fluent in the languages necessary to help the passengers. Very impressed"
Cons: "Good was good. Snacks and beverages were awesome."
Cons: "I paid hard-earned money for an expensive flight to Madrid. Not only were we very delayed on the way there, we were also delayed on the way back. We spent 3 hours back and forth on the tarmac stuck on an old bus in 100+ degree weather being delivered conflicting information, summed up to the seats being "broken". We got a "bathroom break" during which was talked to very rudely by the flight attendant at the gate, and then was almost left behind by the bus on the tarmac. Additionally, once we got onto the plane, it was extremely old (I'm talking no TV's, ashtrays on seats, filthy tables, dirty seats). To top it off, when I went to the restroom in the middle on the flight, I saw flight attendants drinking Tito's and soda in the back in the plane and talking loudly. I am not usually one to complain- but this was a particularly bad experience and terrible ending to my vacation."
Pros: "Everything was awful about the flight."
Cons: "The crew members were extremely rude, especially, Michelle and Micheal they should not be on long flights with such awful attitudes. None of the tv's, usb charging Ports worked. AA was the worst airline to fly overseas. Very disappointed."
Pros: "Flight got cancelled"
Pros: "Nothing out of the ordinary, which for plane flights is about as good as it gets. No delays, no scares, no extra inconveniences."
Cons: "It's a transatlantic plane flight, not anything I'd describe as a fun experience."
Cons: "Was disappointed to learn after buying a British airways ticket that we were only on American Airlines flights. The seats were very uncomfortable and we did not get personal screens which seems uncommon for an international flight."
Pros: "It he seats were very comfortable There was enough leg space Crew was excellent The timing was good"
Pros: "Great service!"
Pros: "Food service was efficient and not delayed."
Cons: "Crew asked us to close window shades , so others could watch TV. It was difficult to find things under seat and reading light not as good as real light. Also we think 9 hours of darkness contributed to our difficulty in adjusting to time zone in states. My entertainment panel was very difficult to use and frustrating. It didn't respond to light touch, heavy touch, etc."
Pros: "Flight wasn't full so I had the row to myself and got to stretch out. Great selection of movies. Decent food."
Cons: "One FA seemed visibly annoyed with me; I'm honestly not sure what I did. I am a FA for another airline; didn't identify myself as such but always make sure to not be "that passenger." During two beverage services she did not ask me if I wanted anything but simply looked at me with disdain and sighed loudly. She wasn't rude; just not friendly and I never once saw her smile. She seemed tired and annoyed. I understand that feeling. I've been a FA for 16 years, still junior at my company, but it reminded me how important body language and facial expressions are when we work hospitality and customer service in the public eye. I hope everything is ok with her and I'm sorry if I did something that irritated her. I didn't get her name."
Pros: "New aircraft, very comfortable"
Cons: "The Flight Attendants were HORRIBLE. They were rude and dismissive to all passengers, One in particular (Suzette) actually made a passenger sitting next to me cry. I was embarrassed to be an American. It was a nightmare of a flight because of the flight attendants."
Cons: "Lots of turbulence."
Pros: "The inflight crew was outstanding!"
Pros: "That the flight was not full and staff were just great very friendly and helpful."
Cons: "All good on this flight."
Pros: "Right on time."
Cons: "The aircondition was extremely cold. I was freezing"
Cons: "Toilet was broken causing long wait time Tv's didn't work causing for a very long flight Many things in restroom were also not working"
Cons: "Just a suggestion, if you get new planes it is very comfortable when the seats have a bending headrest. It really helps to hold the head, especially nice for red eye flights."
Pros: "Flight was on time."
Cons: "Seats are uncomfortable, too narrow, and little leg room."
Pros: "Friendly crew."
Pros: "The crew was one of the best flight crews I have ever met! We had many of the same attendants on the flight back to MIA, as well. Give them raises!"
Pros: "Staff was pretty good, and while the food wasn't incredible, it wasn't bad."
Cons: "I hold the personal opinion that the headrests on transatlantic seats should be the sort that prevent one's head from falling to the side. It seemed like this was a domestic plane assigned to an international route."
Cons: "I did not like how I requested a same day flight, was presented with a low fare, so I took it, and it was deceptively a different day months in the future. . . This is not a flight I feel I should have paid for, as I feel I was deceived"
Pros: "Everything was fine. Attendants very good."
Cons: "Everything fine."
Pros: "Chargers in the back of the seat for devices Friendly staff Nice quality airplanes"
Cons: "Paid for WiFi, and it was very choppy and slow. Took over 3-4 min, and several refreshes to send/receive an email."
Cons: "Not able to check backpack."
Pros: "Madrid to Charlotte personal was very good but Charlotte to Atlanta was completely the opposite."
Cons: "The Charlotte - Atlanta portion! Flight attendance were like doing a favor... very bad service."
Cons: "Due to two flight delays, I traveled an additional 24 hours, on top of my 20 hour original flight. Albuquerque Airline staff were rude, dismissive, incompetent, and each individual I spoke with gave me wildly differing information. The two delays (leading to approximately 48 hours of travel) would have been stressful enough, but the callous, ignorant and unprofessional attitudes of American Airlines staff (and staff in general at Chicago O'Hare Airport) really disappointed me. This was even more striking compared with the professional service I received from British Airways (from whom I purchased the tickets). I was ashamed that my country could lag so far behind in terms of basic customer service and problem solving."
Pros: "Very friendly staff."
Pros: "No problems flight wise. Made it safely overseas."
Cons: "Grumpy and impatient flight attendants, particularly with the gentleman who only spoke Spanish next to me. Worse was the nearly two-hour line to check our baggage and check in for our flights! Total mayhem."
Pros: "Entertainment was good but the system had to be rebooted two times as it was getting stuck."
Cons: "crew was more about relaxing themselves vs. worried about passengers. Wrong priorities! They ran out of food choice by the time they got to our seating area which was at half point of the plane!"
Pros: "Flight staff was very nice. seats were nice. plenty of overhead storage room"
Cons: "i asked if my children could peek into cockpit and flight crew said no."
Pros: "The flight, boarding and arrival, was smooth and friendly."
Cons: "The notification through Kayak or Finnair was severely delayed."
Pros: "Very convenient"
Cons: "Plane was really old. Shook a lot from turbulence. TV was very old with the same 8 movies there and back. My screen was actually so dim (with the brightness turned up 100%), that I couldn't even watch anything on the way to madrid"
Pros: "Good crew."
Cons: "Total confusion about tickets. Last minute shift to Iberian Airlines and time change. No coordination between airlines on boarding passes. Took 2 hours to check in at Madrid airport and still wrong. Worst airline food in over 40 years of flying. Miami airport filthy."
Pros: "The service was excellent, great entertainment options and the food was really good!"
Pros: "The entertainment. The fact that we had TWO meals - each one delicious!! The fact that we sat in the two seats with window and aisle."
Pros: "seats were comfortable"
Cons: "We missed our connecting flight. Late again."
Pros: "Plenty of snack and drink service"
Cons: "Rude service / inflight entertainment is terrible and also WiFi wasn’t working for half the flight / overhead bin space was lacking and only fit one bag per row. I can’t emphasize how terrible the service was on the flight there and back. they simply do not care."
Pros: "Great entertainment and arrived early"
Pros: "Got home alive,"
Cons: "loaded on flight THEN told there wasn't a pilot. Pilot got to work and announced we need fuel. Sat on airplane for two hours when we could have stayed in the terminal. You have had since Dec 17, 1903 to know that an airplane will not fly without a pilot and without fuel."
Pros: "Staff was friendly and helpful."
Pros: "Food was actually good"
Pros: "Food was good!"
Cons: "Wifi, just horrible as a transatlantic flight, it was the only option for entertainment and it wouldn’t connect as I’m sure the network hub was overloaded."
Pros: "Crew was nice"
Cons: "No wifi, didn’t give proper customs papers to passengers."
Pros: "Crew was nice."
Cons: "Some travelers was not good."
Cons: "Entertainment didn't work, sits very uncomfortable and the plane was not for a 9 hours flight it was more for a 4 hours flight."
Pros: "The flight was on time and all employees I spoke to were kind."
Cons: "Buying the cheapest flight only to find I can't check in online, can't carry on a bag and cannot select or change my seat is hugely disappointing. I know this is largely standard across airlines now, but it is despicable how uncomfortable and painful the process of flying has become when one isn't able to shell out a billion dollars for first class. You all need to get your priorities straight and think about your customers again."
Cons: "Flight was delayed 1.5 hours due to a maintenance issue"
Pros: "Wrong gate from crew member on connecting flight - gate change in Chicago, reader was not working for pay snacks & food - in flight wifi , I didn't know about until we were airborne"
Pros: "selection of movies"
Pros: "Put us up in the hilton."
Cons: "Told us to run across the airport just to get there and they already shut the doors 20 minutes before the scheduled departure. had to miss another day of work..."
Cons: "United flight attendants service attitudes still not much improved compare with other airlines"
Pros: "The flight attendants were very pleasant, eager to assist in every way possible, but even they had problems figuring out how to light the individual seats in my row. I enjoyed the free entertainment and ability to choose from a variety of programs."
Cons: "Other than frequent offer of chips and water, the food services seemed long in coming, both in terms of a lunch 'snack' and the 'main' meal, which consisted of only a ham & cheese sandwich, barely warm, and difficult to chew because of the hard roll. I've never had such poor food on an international flight before."
Pros: "Roomy seats, blankets and pillows. Plenty to drink."
Cons: "Busing to the plane and 1 hour delay taking off."
Pros: "The staff was great."
Cons: "Not necessarily their fault, but there was a lot of turbulence and at one point I hit my head pretty hard. Puddle jumpers are never for tall people. I do wish they made them just a bit more comfortable to walk through."
Pros: "Fantastic flight, comfort seats and individual entertainment. I really like how they distribute the Groups before boarding."
Cons: "No complaints, the only thing is that just a "pasta dish" and "tiny, tiny sandwich" for a 9 hour flight was ridiculous."
Cons: "Plane didn't leave until 2.5 hours after expected departure time and we never got an actual reason why. This also made me miss my connecting flight so I had to spend an additional 6 hours in the airport waiting."
Pros: "Service was great. Took off on time and landed early! Food was pretty good as airlines go. My TV monitor stopped working part way through the flight but really no a big deal."
Pros: "United in flight entertainment app was wonderful"
Cons: "Wrong plain, delayed boarding, meals weren't heated."
Cons: "Flight attendants were indifferent at best, mean and couldn't be bothered. I travel in 3rd world countries all the time and this was exponentially worse than any travel experience I've had. UAL needs to retire their indifferent employees who are clearly punching the clock until retirement. Several, not all, the flight attendants spent their time in the back gossiping and complaining about UAL management vs bringing out water (which they never did on a nearly 9 hour flight). If you have a choice, never fly UAL international."
Cons: "The flight was delayed about 4 hours but United did not tell us it was delayed even at the ticket office. We ran into the gate and found out that the flight was not even came from the US. There were many people (especially elderly people) who need to transfer another flight in DC. I think they did not make it."
Pros: "Flight crew was very nice. Made up a little time on the flight and landing was smooth."
Cons: "This is my second delayed flight on united / lufthansa in a few months (2 for 4). Horrible leg room and person in front of me had seat all of the way back so she was on my lap and I had to ask her to move up. Food just so so - carbs with carbs (pasta with cous cous). There was very little information about the flight delay (when would we be boarding, etc.)."
Pros: "We were delayed leaving Barcelona causing some anxiety about making the connecting flight at Washington Dulles. We made it!"
Cons: "Had to rebook, flying first to Munich then to Newark. Arrived home 6 hours later than should have."
Cons: "Boarding group announcrments were hard to understand. Aisle were full of people getting settled and nobody could move. Loading back to front makes more sense."
Pros: "Nice steward and beverages served"
Pros: "Lots of food"
Pros: "Boarding was fast, crew was nice, entertainment was decent, clean cabin"
Cons: "Seats uncomfortable and hard, food was awful mush, saw many uneaten meals and rolls being thrown away"
Cons: "Great confusion @ BCN on return flight...caused missing the UNITED FLT. Confusing/indecipherable/greatly problematic relationship among Kayak, Lufthansa and United."
Pros: "The food was better than I'd expected because it was a codeshared flight operated by United, so I'd got prepared for worse food )."
Cons: "My personal entertainment system just kept shutting down by itself from time to time. A attendant kept talking some of the passengers on the plane, which was a bit noisy."
Pros: "We flew Air Canada to Venice and United Airlines from Barcelona to Washington. The United flight was very nice. The economy plus seats were spacious enough, the service great and the food acceptable. I titled this A Surprise" because of the Air Canada leg of the trip."
Cons: "Air Canada from Montreal to Venice was terrible. The plane was cold and and lacked any of the electronics available on most flights. the service was equally poor with food barely editable and no water offered to prevent dehydration. I was truly disappointed in Air Canada and having flown a variety of airlines around the world would expect more from such a great country."
Pros: "the seats were very comfortable. leg room was great!"
Cons: "the crew needs an attitude adjustment. the one very rude black guy. he spoiled my experience with united. I'm sure I won't be the only one mentioning this."
Pros: "Good flight, good service, nice food, clean airplane, good, good,, good"
Cons: "Flight was one and a half hours late taking off and caused me to miss my next flight,my luggage was lost. I had to take other flights and I eventually arrived home 6 hours later than I had anticipated."
Pros: "Having movies is the best, followed by pillows and blankets"
Cons: "Stressed and unfriendly attendants (except 2). Didn't ask meal preference, just gave me chicken and I had to ask for switch. Would say things like "I don't have time" and "we'll do it later when the cart comes around". Only had 1 drink service, I don't think they made it all the way to my row. Very different than flight from USA to Paris."
Pros: "Clean, new plane. ComfortaBe two by two (no middle seats) smooth flight. Pleasant crew"
Cons: "The change fee for the ticket I had to change from United was more expensive than the ticket itself meaning they basically just took my original ticket with no recourse for me. Thats ridiculous and I will try to NOT use united again bc of that. They should have change fees not to exceed cost of orifinal fare. Highway robbery."
Pros: "I like the attention inside the airplane"
Cons: "I didnt like the.attention outside the airplane. Imissed my.flight.due to the short spaces.between conections and the long lines in migration. This happens to me.every.time i take Washington conection"
Pros: "There was one really nice flight attendant but it looked like she had to do everything! I never saw the other person who was supposed to help her."
Cons: "We were stuck on the Tarmac when we arrived for an hour. They said it was because of lightning but the storm had passed in 20 minutes so for 40 minutes it was just raining. We had no idea what was going on."
Pros: "The flight was on time and smooth, crew were friendly."
Cons: "It was freezing cold in the plane. People were putting on sweatshirts and jackets and covering up with blankets. Why should we be required to bring winter clothes with us when plane interiors are temperature-controlled?"
Pros: "Mostly nothing"
Cons: "The flight was delayed, not a lot of information conveyed to passengers. The aircraft landed more than 4 hours late, could've gone to Kansas City and come back twice in the same amount of time. No apology by the crew for the delay"
Pros: "Team was ok"
Cons: "Extremely late"
Pros: "Comfy seats and the attention of the staff was great"
Pros: "AMAZING SERVICE AND FOOD!! I would definitely fly again! And plenty of entartainment for the long flight. Great experience."
Pros: "Entertainment options were great, and the food was decent."
Cons: "The seat were really uncomfortable."
Cons: "Didnt respected the "extra legroom" I bought in All my flights in this trip. It was the same as seating in the last row. Go to KLM and learn not to steal extra money."