The flight was delayed. The aircraft was unclean. Promised seat was not given due to change in Aircraft. Not one crew on ground was in a position to give any response. Amsterdam Airport is AVIODABLE Over crowded. Over Expensive. Poor Services.
It was really nice experience by flying this klm flight.I personally recommend everyone to please try this klm flight
The crew were unprofessional with a racist element. I was physically abused as well from one of the crew members
Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)
I’m grateful for the KLM Air France shuttle bus service to Ottawa. However due to construction and other issues related to the chaotic Uber pickup system at YUL, it’s a challenge to find the Kelios bus service to Ottawa. The signs are not clear or even available. No staff to guide passengers. It’s a stressful experience.
Terrible last row seats many seats available but no offer to move to better seat
Delay on my previous leg, had to run to catch my flight. But that happens. Overall ok.
Delay and had to run between flight to get my connection due to this delay but besides that the overall experience was ok. I arrived with just an hour of delay.
Couldn’t get boarding pass in SLC even with help from a redcoat, so had to find a desk in AMS to get boarding pass. Technical problems so not sure why. Very inconvenient. The KLM app is not as user friendly as most apps. Also had to wait almost an hour on the tarmac for a fuel truck, which caused us to miss a connecting bus in LUX.
Over 1 Hr delay. No APU so no AC on ground. Plane was hot during boarding and then they closed the doors over 20 minutes before engine start so interior of plane was steamy hot and stuffy. Could have been helped by opening doors until ready to depart.
One of our group members was struggling to walk. In Charlotte we asked for a wheelchair and she was accompanied by Desmond. I was impressed by his patience and attention. In Boston she received the same service. I didn’t get the name of the helper but she went above and beyond in assisting us. A great AA service
Delayed 24 hours. Should have called it much earlier They provided quality accommodations, food vouchers etc. FINALLY The issues started at 8 AM and they cancelled the flight at 11:30 PM, with no plans for a new flight.
Better snacks but flight and crew were amazing on this flight
Found that the plane used for this short flight is smaller and therefore the seats are really squeezed tight.
It was the most un-special flight experience in my life.
Plane was super cold. No entertainment unless you were with mileage program Getting off the plane was super slow
Flight was on-time, boarding was flawless and the crew was friendly.
The staff are very, very professional. It's what flying should feel like.
Flight boarded from Gate 159B, the farthest gate in the LAX Bradley Terminal. While the flight operated on time, the first class cabin attendant made no recognition of my being an Advantage Executive Platinum member.
Flight was on time. Cabin attendants made no recognition of my name or being an Advantage Executive Platinum member.
