Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "The food and very professional and friendly service."
Pros: "Seems that the exit row seat was very narrow!"
Cons: "Be on time"
Cons: "The baggage took a really long time to be delivered to the carousel"
Cons: "Nothing Everything was excellent"
Cons: "There was a half hour delay which no one could explain. Made transfer in Zurich really difficult."
Cons: "Food could be better"
Cons: "children entertainment"
Pros: "Very nice crew. The flight attendant brought me a second dessert after I raved about it (excellent strawberry mousse!) Warm croissants and bread for breakfast! The even came with seconds. Yes! Delicious Easter eggs on both flights. Good selection of movies"
Cons: "The width of the seats. Tricky to have that elbow rest, it is you or your neighbor!"
Pros: "The service"
Cons: "The service and attitude"
Pros: "Great services and the staffs. Very comfortable flight and plane"
Cons: "2.5 hour delay, missed connection, arrived more than 5 hours after originally planned. Entertainment system did not function. Crew did not collect garbage/unused items prior to landing and I was holding garbage in my hands during landing (and some spilled on my lap)."
Pros: "A very pleasant and efficient experience. The gate personnel were very helpful with a boarding pass snafu. We decided to check a bag, and the automated option saved us a lot of time and was very easy."
Cons: "Flight was 30 minutes late which made our connection very tight."
Cons: "Cabin temperature was a little hot"
Pros: "Great service & lots of room to sleep"
Pros: "Nice experience."
Cons: "Seats are not so comfortable. Crew is nice, but not too nice"
Pros: "Problem free."
Cons: "It was a great flight."
Pros: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."
Cons: "The airline changed a seat reservation after I paid for it. The Swiss support staff told me on the phone they would call me back. They never called back. I called again and was told the seats are changed and I can’t do anything anymore. The return flight seats also disappeared from the reservation. I had also paid for it. The support staff when I called again put back the seats for my return flight. I tried to check in online. Not working. Tried at least 50 times. Not working. Called the support staff. They told me to call the check in support center. I called the check in support center at least 50 times where mi was told the staff are busy and could not answer the call. I called at 6:00am next day where I was told by the check in support staff that my ticket had an issue which they did not know exactly what was the issue but prevented me to do a check in. I drove more than 2 hours to the airport where finally I could check in but I was told that my return flight seats had disappeared again. They managed to put them back again. I hope this time it’s finally ok. The support staff on the phone told me I could get reimbursed for the seat reservation I had paid for for the on going flight. The Swiss staff at the airport told me there would be no refund. Swiss is terrible"
Pros: "Wonderful flight with less leg room . Since I am 5’6’m I was fit enough on the seats, beyond that you should be worried about"
Cons: "Flight attendant, food , service and many good things except the leg room which you regret in your entire journey"
Pros: "The flight attendants qere very nice and friendly. Spoke great English. They came by often with drinks and snacks. All the food was actually good! The seats were fairly comfy and there was actually room! Even when the person in front of me leaned back, my legs still didn't touch the back of the seat (I'm 5-10 with long legs). Very happy with swiss!"
Pros: "My partner and I loved our first flight with Swiss from JFK to Zurich the chairs was amazing, we enjoyed the full bed and the entertainmnet screen was amazing to enjoy. The food was delicious and the service was amazing."
Cons: "My Partner and I was dissatisfied with our connecting from Zurich to Cairo. We expected the same flight but we were in basically in coach with little more leg room. The chairs barely reclined to a comfortable position. There was no entertainment, just a three and a half hour flight at the flight plan on a small tv hanging over. their was no differentiation between the economy behind us. just the food that was brought to us, other felt the same as well who were traveling in business with us."
Pros: "nice chocolate."
Cons: "The tv screen for my seat was semi-broken, and the UI for it was poorly designed or just old. Lufthansa was much better."
Pros: "I really liked the "About my flight" application on the viewing screens because it always gave me an idea of what we were flying over and how much longer we woulld be in the air. The food was excellent and I was pleasantly surprised that I could have wine with dinner or any time the attendants offered beveragess. The attendants were always professional and helpful. They all were fluent in English as well as several other languages. It was a nice touch when the attendant wore white gloves when he or she was collecting passengers' trash after meals and/or beverage service. I loved the cheese that was served at dinner."
Cons: "My seat was a little confined when I put my carry-on bag in front of me on the flight to Zurich, but it was roomier when I stowed my carry-on in the overhead compartment on the returtn flight."
Cons: "Did not get to make this flight either. Horrible."
Cons: "Seats too small/legroom."
Cons: "Check in"
Pros: "Over all I enjoyed flying with Swiss over the past 40 years. This was a first time my experience was not to my expectation."
Pros: "On time great crew. Free wine that is Swiss air."
Pros: "The staff was just fabulous! Very nice and sincere. Beautiful smiles. I admired the lipstick on one and she came back and had the name of it written down for me. MAC here I come."
Pros: "The crew made the best they can."
Cons: "The airplane was to old. The company should put a better one ."
Pros: "Food and entertainment"
Cons: "Service was poor - several of the staff seemed to be inexperienced and not very customer service oriented. The boarding process was chaotic at the gate - customs were there to check in but quite a few people were unaware (not many announcements). Also, the Economy boarding process wasn't clear and chaotic (i.e., not by row and you also didn't know when you could board. Also, the person in front of me kept reclining her seat and it went back too far. I didn't want to do the same to the person behind me so it was quite uncomfortable."
Pros: "Your crew is amazing."
Pros: "The staff was helpful and professional and kind. The equipment was new and clean. The flight was on-time and uneventful. I would fly this airline again any day of the week."
Cons: "The entertainment screen was difficult to see when the person in front of me reclined because the screen was not perpendicular to my line of vision. I survived based on the other qualities of the flight."
Pros: "The staff was helpful and professional and kind. The equipment was new and clean. The flight was on-time and uneventful. I would fly this airline again any day of the week."
Cons: "Swiss staff was not helpful at all at Zurich airport. I wanted to purchase a day pass in the Business class lounge. They said i could do that but need to do it online. When I couldn't get my device to bring up the right screen they said they couldn't help me. Bad customerbaervixe"
Pros: "The crew did a great job of handling our 2-hour delay in starting from Zurich - we were kept updated on what was happening, the aircraft was at a comfortable temperature (not too hot, not too cold), and we were given water during the wait. Also, during the flight, the crew kept coming through with more water, which was VERY NICE! Plus, the moist towels prior to landing. It makes a big difference in comfort levels for such a long flight."
Cons: "The on-board entertainment system was old and very clumsy to handle (with the embedded control in the arm rest). Also, it crashed on me two times and had to be re-booted, which was frustrating and took a long time every time it happened."
Pros: "Was all great as with other legs...will fly again"
Cons: "Seats seemed smaller but do need more entertainment options."
Pros: "Service is above average, flight attendants very friendly and helpful."
Cons: "Only one choice of the lunch dishes was available, since they had run out of the second one."
Pros: "On time"
Cons: "Seating was very tight, confining."
Cons: "Communication was terrible."
Pros: "Always replacement"
Cons: "Boarding procedure for business class with being held up in a small holding space"
Pros: "Food was overall not bad. It would have been nice to have more snack options if I was hungry in between meals."
Cons: "Landed early but there was no gate so we just sat on the runway. We also sat on the runway long past when we were supposed to arrive. I'm not sure why there still was no gate when we passed the time that we were supposed to arrive. There were also no power outlets in the plane. For such a long flight, it would be great to have power outlets to charge devices while flying. Flight was also kept very cold. Not very good entertainment options."
Cons: "Made me check in my carry on bag and changed my reserved window seat to middle seat amidst 2 children I don't know. Whe I got on the plane there was plenty of room for my carry on despite the boarding staff saying there wasn't. I offered to upgrade my ticket to business class the attendant at the desk laughed at me. Older woman was very rude, condescending and not accommodating."
Pros: "There was no food"
Cons: "Cramped seating"
Pros: "Short flight. Not much is expected. 3 stars for no rating, except comfort. Small seats/felt cramped. Not a huge deal since it's a short flight."
Cons: "No negatives or anything that caught me off guard."
Cons: "Flight was delayed 4 hours. Asked 3 different personnel at Zurich airport at no one could help with wifi or how it could be accessed since both wifi scanning machine in Gate E area weren't working. It just seemed that they were incompetent or weren't willing to help. Crew on flight were very nice. Vegetarian food options better than chicken / meat options."
Cons: "They will not give you seat confirmation unless you pay , very annoying"
Pros: "comfortable seats, quick flight"
Cons: "in-seat entertainment and a full salami sandwich instead of half for snack"
Cons: "Security in Frankfurt - long lines"
Cons: "Petiole are treated spending $1000 on a trip as poor with very uncomfortable seats and mediocre food"
Pros: "Seat super comfortable!"
Cons: "Food service could've been better"
Pros: "The crew was very responsive. The dinner food was good."
Cons: "The entertainment touch screen was not responsive to the touch, neither for me nor for the other members of my family. The power socket in my seat was not working, but I could use that in my wife's seat."
Cons: "Thanks Lufthansa for amazing service!"
Cons: "Better eat before you board. The food from Denver to Munich was truly uneatable. I am serious and I am not a picky eater."
Cons: "I could not purchase transport for an extra bag on the website. I did purchase it at Larnaca Airport. There, I checked in, dropped off the bag, had to go to another counter to pay (long delay in them being able to generate a receipt). Then I had to run the receipt back to the ticket counter."
Pros: "all great"
Cons: "my bags arriving!"
Pros: "Our flight was delayed in Italy and I was worried I would miss the connecting flights to the US. But not to worry Lufthansa waited for our flight and got our luggage on board as well. The food was outstanding."
Cons: "That we could not by-pass the German passport check and go right to the next flight and check out passports only ones."
Cons: "It was Air Canada. Terrible service. Staff needs education on where to take travelers thru the immigration locations. Wasted time going to different locations and time is an essentence! Too many changes of staff from one location to another when it came with wheelchair assistance. One staff was on her personal phone!!! Had 3 different changes of hands then still did not get us to the right terminal, had to run to make the flight! Is that how you treat a 86 years old traveler?"
Pros: "Nice comfortable flight"
Cons: "Crew was not necessarily warm or curteous"
Pros: "Really friendly crew"
Cons: "No entertainment, worst food I've ever had at an airline"
Pros: "Love to fly Lufthansa, I never had a bad experience with them"
Pros: "the flight from Frankfurt to Chicago was delayed by an hour. we have missed our connecting flight to Omaha. We were at the gate 8 minutes prior to departure, but United closed the gate right before our noses. Not cool. Horrible experience. My guess is that United has given our seats to someone else. After all United did the same thing to use once before. We will not travel United/Lufthansa again."
Cons: "United connection in San Francisco was over 2 hours late, didn't arrive home until 2:30AM."
Cons: "The food on Lufthansa is terrible. Many crew members are rude and unaccomodating, even in business class. I will never pick Lufthansa if I have to fly business class again."
Pros: "Spacious and quiet aircraft, lots of legroom in certain exit row seats. Friendly cabin crew. Compared to the loud and bumpy ride on the Lufthansa 747, the A380 was way better."
Cons: "Moderate delays at each end—waiting for transfer passengers delayed our departure half an hour. We made up the time en route but then sat on the tarmac at LAX because the gate was occupied. I think my seat mates missed their connection. They broke the handle on my rollaboard (checked due to stingy cabin baggage allowance)."
Pros: "Crew was wonderful. One of the smoothest flights I’ve taken in a long time"
Cons: "Boarding was chaotic and basically a free for all rather than by rows( back of the plane first)"
Pros: "How all drinks, food, snacks & headsets are included and the staff so respectful and kind."
Cons: "The guy behind me coughing all over me. Not exactly your issue though."
Cons: "No bridge in Frankfurt - long taxi and then 15 minute bus ride to the terminal; had to go through security again; mad dash to catch connecting flight (which also had the 15 minute drive to the plane - again, no gate in the terminal! Shambles!"
Pros: "Flew back last weekend in February. Transfer between plane from Barcelona in Frankfort (LH hub) to flight to Boston extremely chaotic. Masses of passengers all attempting to transfer to US bound flights. Insufficient staff from both Lufthansa and German border control to process or even organize the masses of people flying that day. Mob scene at transfer points. Not up to LH usual standards. Quite surprising as their passenger volume data should have alerted them to impending problems. Our flight was delayed over an hour for takeoff so USA bound connecting passengers (whose luggage was already on the planes) could be processed."
Cons: "Chaos and disorganization. Masses of connecting passengers unable to get to their flights anywhere near planned boarding time. Takeoffs delayed substantially."
Cons: "Boarding from terminal F. Very far away located. Then transfer by bus to the main terminal 2. Two floor climbed by stairs. Then gate changed. Passengers who arrived later accessed directly through main terminal 2 to the gate. No entertainment on board at all. A321 plane is not comfortable. 15 min. delay no so bad."
Cons: "Check-in process. Baggage fees."
Cons: "I never made it. See reasons above. feel free to check into the letter I wrote your customer service. Terrible"
Pros: "overall good flight"
Cons: "5 hours delay in take off from frankfurt. reason - ice on plane wings. snow in frankfurt is not uncommon, and lufthansa needs 5 hours to clear ice? and why board people in the plane when you know you can't fly ?"
Cons: "Not enough time to make connection even though customer service said an hour was enough. Security line was too long. We missed our first flight. Customer svc rep said we had enough time but we weren't the only ones to miss. He made it seem like it was our fault."
Pros: "Great crew. Leg room reminded me of old days flying comfort."
Cons: "Flight was continually delayed, 15 by 15 minutes until 4 hours had elapsed."
Pros: "Very nice crew, clean facilities, not too uncomfortable"
Cons: "No entertainment on flight and the food was gross! Give option of pretzels or snack over a bad sandwich."
Pros: "Great food, great service,attentive flight attendants! xxxxxxxxxxxxxxxxxxxxxxxxxxxxx"
Cons: "No complaints! xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx"
Cons: "This was an Air Canada flight. Time in line to check baggage in Frankfurt was 2+ hours, baggage was lost but arrived the next day at our destination. Unable to check-in online ahead of time for unknown reasons. Overall the Air Canada ground experience was pretty bad, but the crew/meals/entertainment was good."
Pros: "The staff were really nice and professional"
Cons: "The seats we were in though lots of leg space the armrest were not reclining and after eight hours it got quite uncomfortable. Also my headphone jack was damaged but the staff made it right."
Pros: "Clean plane tho old 747. Great crew."
Cons: "Of course really tiny seats. Meals can only ever be mediocre but better than American carriers."
Pros: "On time. Fast boarding and un boarding. Crew is very friendly."
Cons: "No tv, though understandably on a short flight."
Pros: "Flight attendants were always there when you needed them and were super nice. The plane was very clean and orderly and the crew just made it a really great flight."
Cons: "I really have no complaints at all. It was a super great flight and I will choose Lufthansa whenever possible when I fly in the future!"
Pros: "Lufthansa certainly stands out above ALL American carriers"
Pros: "REQUESTED FOOD WAS NOT AVAILABLE AND STAFF WAS RUDE"
Pros: "Good all around German quality"
Pros: "No ventilation on some terminals toilet economy class."
Pros: "TV & movie selection, food and drinks were great! staff was friendly and there seemed to be a bit more room between seats!"
Pros: "It was a relatively short flight. Boarding went well and efficiently. Flight crew was attentive."
Pros: "Every one was very nice, great food. Food and drinks spaced out perfectly. It makes the time go by much quicker."
Cons: "Seats a little uncomfortable."
Pros: "It departed and arrived on time. The boarding process was very efficient thanks to Frankfurt's automated ticked checking gates."
Cons: "No in flight entertainment."
Pros: "Efficient, pleasant inflight service! Nice snack/meal. On time!"
Pros: "The process of helping me to get on the connecting flight on time - a person led all those making this particular connecting flight to a bus and then straight to the gate. A very smart way to ensure we didn't stress or have to find the gate ourselves. Very impressive"
Cons: "No boarding advantages as a star alliance silver member."
Pros: "The TV system"
Cons: "Can't check in on your website"
Pros: "The crew was wonderful and very accommodating. We were also very impressed by the plane itself. The seating was the most comfortable either of us has experienced on an overseas flight."
Cons: "Good for entertainment but the headphone insert in my particular seat would only play through one ear. Not a headphone issue, they worked fine in another screen. Inconvenient for a long flight."
Pros: "United new food menu is much improved (well, it could only get better . . .). And the decision to give free drinks again on Trans Atlantic flights is much appreciated. Previous policy just seemed mean cf other airlines"
Cons: "Nothing. Flight was amazing"
Pros: "Nice crew, good food."
Cons: "Both bathroom were not working in business class area."
Pros: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Cons: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Pros: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Cons: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Pros: "Fantastic gate agents!"
Cons: "The food was terrible."
Pros: "Crew helpful. Food good."
Cons: "Better range of movies please"
Pros: "Friendly crew"
Cons: "Can’t think of anything"
Pros: "Reasonable space in economy class seats"
Cons: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Pros: "Seat comfortable"
Cons: "Flight was delayed and overhead bin space was very small"
Pros: "Cabin facilities"
Cons: "They didn’t bring one of my bags"
Cons: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Pros: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Pros: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Cons: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Pros: "The crew was amazing and the food was great."
Cons: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Pros: "Crew was nice and efficient"
Cons: "Economy seats don’t recline enough."
Cons: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Pros: "We got to Amsterdam on time"
Cons: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Pros: "Boarding agent extra effort to improve my seating!"
Cons: "Food amount less than expected."
Pros: "Nice crew pilot food and beverage"
Cons: "No wifi"
Cons: "old screens and entertainment system leg room to small"
Pros: "Crew where awesone and the choice of entertainment was fantastic"
Cons: "Seats way to close together"
Cons: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Pros: "Everything was clean and well organized."
Cons: "The flight was delayed 1 1/2 hours."
Pros: "The seats seemed to have more space on this plane which was nice."
Cons: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Pros: "Good entertainment options. Nice flight attendants"
Cons: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Pros: "Great food"
Cons: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Pros: "Everything excellent. Comfortable seats in business."
Pros: "The boarding was easy and you didn't have to wait inline for that long"
Cons: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Pros: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Pros: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Cons: "there was no lounge close to our departure gate"
Pros: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Cons: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Cons: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Pros: "Decent seat size. Sorta slept the whole flight."
Cons: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Pros: "My bagage broke"
Cons: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Pros: "Excellent experience with the cabin crew."
Cons: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Pros: "Cabin Crew was awesome."
Cons: "Entertainment System was not working and no Non-veg food option in flight."
Pros: "Good multi media access and content"
Cons: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Cons: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Cons: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
Pros: "Loved this 747! Crew was professional and food was very good."
Cons: "We had a long wait (25 minutes) at the gate because we were early."
Pros: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Cons: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Pros: "Speed, crew, and reliability."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pros: "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
Cons: "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."
Pros: "We love the flight all the way"
Pros: "Except for my negative comment, a good flight."
Cons: "I paid extra for a window seat, but due to the poor alignment of the seats with the actual windows, I actually sat next to a wall! Nol much to see out of a wall. If KLM are going to charge extra for a window seat, then they should make sure there is a window there! If the seat had actually had a window it would have been an excellent flight."
Pros: "Quick and efficient flight. Crew very organized. Great language skills"
Cons: "Leg room is laughable and charging $65 to check a bag is ridiculous."
Pros: "The crew, the food and the smooth journey."
Pros: "Crew was late, which caused me missed my connection flight, and layover for 10 hours at Heathrow Then on my delayed flight, I was seated on a worth sit. Thank you British Airway. Hope this my last flight with you. Kobi"
Cons: "Get your crew arrive on time to their flights. Kobi"
Pros: "The planes departed and landed on time."
Cons: "My bag remained in London during flight change.Have direct flights to avoid such cases."
Pros: "Great boarding"
Pros: "The crew was very attentive and professional. The seats were comfortable and food was good!"
Cons: "Keep the lights off :)"
Cons: "If we would have made the flight, unfortunately the flight from Malaga was delayed and caused us to miss the flight from Madrid to Chicago, I’m now sitting in Boston waiting for a flight to Chicago and will probably miss the last bus to Milwaukee"
Cons: "British Airways lost my ski bag. I had plenty of time with connections and feel there was no excuse. I had to wait in line over 30 minutes to report, thus missing my train. I'm 4 hours behind in travel and who knows when my ski bag will show up. I am very upset."
Pros: "The staff on the plane could not have been more professional, courteous, and helpful. Not only did they serve me well, but perhaps even more importantly, they created a great atmosphere in the cabin with the cheerful, playful rapport they had with each other. I wanted to take them all out for a drink afterward!"
Pros: "Fare good"
Cons: "Old plane, everything terrible because of seat size and spacing"
Pros: "Was just very comfortable seats and a great crew"
Cons: "Absolutely no leg room despite paying additional fee"
Pros: "Nothing g"
Cons: "Business class was same as economy and I paid a lot more. Ordered special meal but didn't get either"
Cons: "The seats were not very wide, but I endured."
Cons: "Flight was an hour late in boarding Plane was waasay to cold, even with a blanket i was freezing My TV screen and chair was disgusting My sons pillow had blood stains Flight attendant was rude Not enough movie selection"
Pros: "Our flight was changed to Iberia from Madrid to NY"
Pros: "Especially the flight attendants took very good care of my infant. I'm very much impressed with their service."
Pros: "Wonderful flight attendants , smooth flight with excellent food , refreshments and entertainment. Thank you so very much Keep up this excellent service"
Pros: "We got there safely..."
Cons: "Cabin crew were not very helpful. Onboard entertainment kept going off. The plane was very old and smelt. The aircon kept on dripping on me."
Pros: "very comfortable but because it was not a full flight"
Cons: "No WIFI"
Pros: "It was a short but comfortable flight."
Cons: "Food and movies"
Cons: "Heathrow is now so large that a layover of a bit over an hour is not sufficient to get comfortably from one gate area to another."
Pros: "Staff was very pleasant. However the airline charges for everything! Coffee, tea, water. As a result it took 1 hour and 40 ministers to get to my row! Everyone had to pay by charge card. A disgrace to wait so long. Greedy leeches."
Cons: "Charged fir water and coffe."
Pros: "Everyone was quite pleasant. Seats were comfortable"
Cons: "The initial line for check in was ridiculous. Not manned for quite some time, then kept changing line classifications. May have been related to how Spain ran the airport, but very puzzling"
Cons: "you have to pay for even complementary drinks"
Pros: "Efficient and helpful staff out of Fiumicino. Flight left on time, Arrived early. Seats comfortable and roomy in Economy, which was a real treat. Not my experience on other airlines."
Cons: "Boarding process could be improved a little. In general boarding, passengers seated in the back of the plane should board first to avoid clogging in the aisle."
Pros: "The crew was very attentive"
Cons: "The flight was a bit delayed. Overall a good experience!"
Pros: "Comfortable and classy."
Cons: "No comment"
Cons: "Tight seats ,almost missed flight due to second security check at heathrow"
Pros: "great selection of movies and tv shows, smooth interface, good quality screen and sound"
Cons: "the crew was very noisy during the later hours. the pilots did a great job with the announcements during the flight though, kept everyone well informed with accurate information"
Cons: "Flight was late. Poor support from ground personnel in LHR Poor service"
Pros: "Efficiente flight"
Cons: "No movies"
Pros: "Service was excellent!"
Cons: "On time, courtesy courtesy was second to none!!"
Pros: "Boarding was exceptionally well-handled. Boarding passess/passports were checked prior to entering the boarding area and seating started when people came into the boarding area so passengers were finltering onto the plane immediately without the first calls for priority passengers."
Cons: "Short flight, not much to notice or complain about."
Pros: "The crew were exceptionally nicer ery"
Cons: "Everything was pleasant"
Pros: "The airbus 320 was clean and well maintained"
Pros: "Great equipment, fantastic service and punctual."
Pros: "This was maybe a regional carrier, the flight was a bit more mundane compared to the wide-body crossing the Atlantic, however, there was nothing to really complain about. Boarding was a bit of a madhouse, but in the end not too eventful."
Pros: "Great service from the whole crew"
Pros: "Nothing in specific. But good service and people."
Cons: "The kids crying"
Pros: "I had heard that BA had the best service, configurations and staff in Europe. There wasn't much I liked on this flight. Didn't like concept on business class seats. The crew was cavalier about service. Small item, I was poured a glass of red wine and it was handed to me with spillage on the stem that dripped all over tray and me. No thought to wipe bottom before handing it to me. Everything about them was a lack of attention and asking for assistance was a bother. Food so so. Not impressed. They sold me a legal connection but my bag missed it. Landing disorganized. Busses to terminal took to long given we were 10 minutes late."
Cons: "Good movies. Limited selection. But old British TV shows fun."
Cons: "old small plane the flight attendants were not service minded"
Pros: "Not a darn thing."
Cons: "The flights at Heathrow had been delayed all day, according to the pilot from Paris to London. Well all except the connection that I missed due to a lot of slow moving people and delayed take off. So I was directed to stand in the rebooking line to get on another flight. I stood in that line for over 6 hours! Once i finally reached the counter, I was told the next available flight wasnt until the next day, and that I would be put up in a hotel for the night. The hotel was an hour bus ride away (which I had to pay for), and my arrival at the Hotel was too late for me to use my meal voucher for dinner. There were many other issues as well regarding misplaced baggage, trying to charge me twice for my extra bag, along with several efficiency muckups causing insufferable delays. What a disaster"
Pros: "Flight back we upgraded to economy plus. Fantastic value. All BA staff we dealt with on phone, counter and flight were awesome! They all cared."
Cons: "Flight over was in economy. Bulkhead seats. Worst I've ever tried to sit in. To us , it was warm entire flight. This was new 787."
Cons: "1 1/2 hours after boarding the fligh was cancel. After rebooking we fly next day thrue Barcelona to Miami. In Miami i had to buy new thicket to Orlando and pay for luggage.(American did not accept ticket I received in Malaga) Finally I arrive in Orlando the third day of travel. Bozena P."
Cons: "Lost all our luggage"
Pros: "Everything worked as it should. A lot of people on board. Excellent food and service. Uneventful travel, which is what you want!"
Cons: "Flights over 10 hours should be on a more comfortable plane with electrical or USB ports. I had an 8 hr flight from jfk to Rome (Finnair/American) was on a very comfortable plane with better entertainment and charging capabilities. however, the 11 hr flight from London to SAN was more cramped, no charging, fewer entertainment selections and all around uncomfortable. I expect more from BA on such long flights."
Pros: "I was upgraded to business class because I had to fly home early after I suffered a crushed wrist and broken arm while in Spain. I could not have made it through the flight without the extra room and pillows and my daughter by my side."
Cons: "The stewards and Stewardesses were very unfriendly. I was in so much pain and not one person asked if there was anything they could do to make the flight more comfortable. Just the kindness of offering would’ve been so nice. One girl just threw a water bottle in my lap!"
Cons: "Flight was late"
Pros: "Our MAD-JFK flight was delayed and we weren’t going to make our connection, so American Airlines automatically rerouted us through Philapdelphia, and got us to Indy just two hours and thirty minutes later than our original arrival time. I was very pleased wiht this service"
Pros: "Nothing, I got stuck in Spain and had to pay for a new one"
Cons: "I was late for my flight connection, the airline in Spain was unable to robook me because I booked with kayak and I ended up loosing the ticket and had to pay 1,500 US dollars to get the rest of the way home. I could not get a hold of kayak for help by any means"
Pros: "The flight was on time and the plane was not full."
Cons: "The food was terrible, it’s getting worse every year. It’s worse than hospital food. One extra luggage was 80,00 Euros which I find expressly pricy when usually it doesn’t cost more than $50.00 US dollars"
Pros: "the flight was nearly empty so everyone got to stretch out and there was almost always a restroom available"
Cons: "I got a lot of engine noise so I didn't enjoy the entertainment as much"
Pros: "Comfortable flight."
Pros: "From madrid foto Charlotte everything was excellentm"
Cons: "From Charlotte to miami they made me wait more than an hour for my luggage because they sent mine on another flight"
Pros: "Flight was under booked so there was plenty of room."
Cons: "Crew was unexpectedly loud/chatty with one another throughout the flight, even when things were quite and calm they were calling over our heads to one another and laughing loudly. Initially, it's an international flight from Spain and no crew members in my section atleast could speak Spanish. I had to help a passenger who only spoke spanish because the attendant kept repeating an order in english, just getting louder each time."
Cons: "The seats are very tight."
Cons: "My check in bag it’s lost got wrong boarding pass even when I told them I had electronic boarding pass on my phone. Really disappointed with this."
Cons: "48 hours to get to Philadelphia from Madrid. First flight was cancelled due to plane mechanical problems. Then flight diverted due to bad weather. Horrible flight."
Pros: "Staff great, food good"
Cons: "Seats had no cushioning for bottom. Need to improve"
Cons: "I hate American airlines. It is the WORST. We were held for almost 4 hours waiting for "maintenance call" then flight was cancelled. THEN it took two full hours to get back checked bags. By ths point it was 5 pm, had been at airport since 8:30 -- no food offered, no apologies, not even a glass of water. Of course, no flights back to US so I was stuck an extra day, completely messed up school and work. I THOUGHT I was booking with Iberia but it was a code share. I WILL NEVER fly American Airlines again!"
Pros: "New aircraft, very comfortable"
Cons: "The Flight Attendants were HORRIBLE. They were rude and dismissive to all passengers, One in particular (Suzette) actually made a passenger sitting next to me cry. I was embarrassed to be an American. It was a nightmare of a flight because of the flight attendants."
Pros: "Staff was pretty good, and while the food wasn't incredible, it wasn't bad."
Cons: "I hold the personal opinion that the headrests on transatlantic seats should be the sort that prevent one's head from falling to the side. It seemed like this was a domestic plane assigned to an international route."
Pros: "Crew was good."
Cons: "The entertainment touch screens are HORRIBLE! It can take up to a minute to get the button you are pushing to respond. It was this way on both AA flights I had (different planes). Also, when the captain or flight attendant chimes in with a message when you are watching a movie, the volume of the announcement is incredibly loud. Last, there was no WiFi available on the plane. It was a 9 hour flight and this is 2016."
Pros: "Nice food service."
Cons: "It wasn't British Airways. I had to hurry to American after being told at the check it was a different airline."
Cons: "No complaints."
Cons: "Boarding seemed extremely unorganized. Crew skipped group 2 when calling groups to board, resulting in a mad rush."
Pros: "Take off delayed, poor comfort, service was not good and the entertainment system was not individual"
Cons: "Take off delayed, poor comfort, service was not good and the entertainment system was not individual"
Pros: "Flight was not full so i got two seats to myself. Movie selections was great, and crew was great ."
Cons: "My luggage didn't arrive to Charlotte. I am still waiting for it one day later."
Pros: "The crew on this flight was amazing, very friendly, and really went out of their way to make it more pleasant"
Cons: "The airline yet again didn't have a requested meal"
Pros: "Flight was on time."
Cons: "My luggage was lost!!! People were sympathetic but no apologies or compensation Also, we were forced to pay extra for our seats before we were able to print boarding passes. My husband and I were not able to sit together which was upsetting to me."
Pros: "Nothing unexpected happened"
Cons: "Narrow seats . No plug in for music or phone .. Bare minimum for same cost as better flight"
Pros: "Very friendly staff."
Pros: "2:30 h late!"
Cons: "Booked flights together yet sat apart.. kid kicking back of away just uncomfortable"
Cons: "Terminal at LAX requires a bus."
Pros: "Arrived 25 min EARLY for a change!"
Cons: "Cancelled and put me on a flight over a day later with no hotel voucher"
Pros: "Crew was nice including those helping with boarding. Smooth ride."
Cons: "Limited snack options."
Cons: "Having to pay extra 24 hours in advance for a seat. There were no available "free" seats 24 hours before flight time."
Cons: "Flight delayed for two hours and then eventually cancelled!"
Pros: "Nice seats, Entretenimiente, choice ,"
Cons: "In tourist the crew treats you like cattle ."
Cons: "We sat on the tarmac in Philadelphia for several hours. After returning to the terminal we waited longer. We finally took off and flew to Portland. Upon arrival, we had to wait for a gate, even though this was in the middle of the night! Very disappointing flight. Arrived about three hours late."
Pros: "Beware this flight from Philly to Portland OR Ever since the merger American has cut corners and apparently used a smaller plane to make trip As such EVERY SINGLE TIME you book a "non stop" from Philly to Portland the plane has to a make an unannocued diversion stop in Minneapolis MN to refuel. I paid money for NON STOP. I have flown cross country dozens of times and never had to make unannounced stop for fuel. A friend of ours took exact same flight a week earlier and had same diversion issue so it's not a one time thing. I am calling for some sort of compensation for the 2 hours we were delayed in actually arriving in Portalnd due to this diversion they announced right before take off. The service on plane was subpar. The flight attendant loudly complained that we moved his lunch when we loaded our bags in overhead bins. Ohhh I'm sorry I thought I was the customer here paying for a service. Sorry to move your lunch over 6 inches to fit my carry on. Planes are old and decrepit. Apparently American can't afford check in equipment as the check in team had to manually announce names and seat numbers to each other to check all 150 passengers in. This is on top of the fact that my seats were switched when they went to a smaller plane. I booked 26F in the bigger plane which was 3/4 way back. When they switched to the smaller plane 26F was now the last row meaning I couldnt recline my seat. Awesome. Overall an absolutely horrible experience. I won't ever fly American again."
Cons: "Nothing. Poor service. Poor amenities. Poor equipment. Poor customer experience. Never again. Ever."
Pros: "Entertainment was good but the system had to be rebooted two times as it was getting stuck."
Cons: "crew was more about relaxing themselves vs. worried about passengers. Wrong priorities! They ran out of food choice by the time they got to our seating area which was at half point of the plane!"
Pros: "The airline was polit and gave us updates on weather delays and new arrival times. The only reason I scored them low on the food and entertainment is because it was not available on this short flight."
Cons: "I almost missed my flight because I didn't know I had to take a shuttle to my plane. My gate was 60A and i was at gate 60 and it wasn't till I heard an attentant say over the intercom, "if you have an alpha character after your gate you need to take a shuttle". I got there right before they closed the door to the plane. Not sure if that's a well known thing but it was new to me."
Pros: "The crew was friendly and the seats are by twos so convenient for 2 ppl flights."
Cons: "I didn't like that the cup I was given for my apple juice had a weird wet plastic smell, the kind where water was trapped in something and could not evaporate. Could have been the ice scooper, the cup or the ice itself."
Pros: "Flight staff was very nice. seats were nice. plenty of overhead storage room"
Cons: "i asked if my children could peek into cockpit and flight crew said no."
Pros: "The food and flight were great"
Pros: "The flight, boarding and arrival, was smooth and friendly."
Cons: "The notification through Kayak or Finnair was severely delayed."
Cons: "Flight was held in the ground for an hour and a half as the pilots had not arrived....why did we even get on? Also we were charged on an American flight pox to Chicago at the beginning of the trip....75$ each fir a seat that the people in front of us and behind us did not have to pay....so unfair! Also impossible to change seats online. Will try not to fly American again!!!!"
Pros: "Very convenient"
Cons: "Plane was really old. Shook a lot from turbulence. TV was very old with the same 8 movies there and back. My screen was actually so dim (with the brightness turned up 100%), that I couldn't even watch anything on the way to madrid"
Pros: "Good crew."
Cons: "Total confusion about tickets. Last minute shift to Iberian Airlines and time change. No coordination between airlines on boarding passes. Took 2 hours to check in at Madrid airport and still wrong. Worst airline food in over 40 years of flying. Miami airport filthy."
Pros: "The service was excellent, great entertainment options and the food was really good!"
Pros: "The entertainment. The fact that we had TWO meals - each one delicious!! The fact that we sat in the two seats with window and aisle."
Airlines flying from Spain to Oregon have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights