Sit too short, headrest was low even on max extension and uncomfortable, i’m 6 foot hight, never seen that short sit. Armrests were too low as well.
Cons: "We should have boarded later if weather was not ok"
Pros: "Fast boarding"
Cons: "WiFi didn’t work"
Pros: "Boarding crew in Spokane was friendly and very efficient."
Cons: "There were no snacks - they told us they “ran out” on the previous flight and hadn’t refilled yet."
Pros: "The entertainment was good with WiFi that worked well"
Cons: "The flight delay was a hassle especially considering the estimated arrival was almost 1am. No information was provided as to why it was almost an hour late but it made for a super late night. Not to mention the seat was unbearably cramped making for an impossible inflight rest... wait, I just mentioned it"
Pros: "It was on time and efficient. Easy flight and I liked the announcements."
Cons: "Nothing everything was great!"
Pros: "Crew was great."
Cons: "Airplane didn't have any AC and was very old and dirty."
Cons: "Provide notice about baggages were loaded on one next flight."
Cons: "The aadvantage app kept crashing so we couldnt watch movies during our overall 8+ hrs travel, on both legs"
Cons: "Flight attendant seemed tired."
Cons: "Multiple lengthy delays, gate agents in Charlotte not committed to explaining the problem and solutions"
Pros: "Super comfortable"
Cons: "The chairs can be more comfortable."
Pros: "The crew was good given the challenges of a delayed flight"
Cons: "They could have delivered on the most important aspect on-time arrival. I know that a mechanical issue delays such as tires however ongoing maintenance should prevent these delays. Your failure to deliver on your promise impacted my ability to deliver on mine."
Cons: "American’s little buses at DCA suck. Why should I have to wait for everyone who gate checked a bag to get to the terminal? Let me walk to the terminal, get more buses, or get more gates."
Pros: "Those little cookies were good and that's about it. The second half of this trip was a disaster and the crew, agents, and American Airlines should be ashamed at how they treat people just trying to go about their normal business lives. Makes me wish SouthWest had more flights."
Cons: "The agents at the connecting flight were absolutely the worst ever. Management would not even acknowledge who he was or me and didn't care to help in any way. If they would have pulled they faces out of their personal cell phones they might have been able to be helpful. Worst. Attitudes. Ever."
Pros: "Quick flight. Took longer boarding than air time!"
Pros: "American Airlines staff from checking to departation were very friendly."
Cons: "Sat behind a couple with a small dog that was very stressed and barked at anyone that walked by. It was a late flight and I could have used a few winks."
Cons: "The 2 hour delay due to the ground crew not having it together, this reason coming from the pilot. Flight attendant was complaining more than any of us passages. Even though 85% of us missed our connecting flights. After boarding the plane, the smell of the restroom, we all had to deplane."
Pros: "I preordered a wrap on the AA website and the reWAS NO FOOD ON THE FLIGHT, other than two cookies."
Pros: "On this flight back to Arizona they arrayed mutt husband and I together, unlike on our way to Spokane. That was much better. We had more leg room this time."
Cons: "The seats are hard, fine for young people, but difficult for older people with arthritis and Auto immune diseases, such as fibromyalgia."
Pros: "Everything was good."
Pros: "Courteous professional staff!"
Cons: "I couldn't imagine a smaller space for traveling - rediculously small!"
Cons: "there was screens but no movies or anything"
Pros: "Liked that there were easily accessible power ports"
Cons: "My entertainment system did not work"
Pros: "On time"
Cons: "Rude flight attendant"
Pros: "Very hard landing."
Cons: "Your pretzels are terrible"
Pros: "Operated by American Airlines, the flight was not terribly full so we could move to a row that was empty so you can sleep easier. smooth flight, arrived early."
Pros: "Crew was great. Ground personnel at philly was great and efficient"
Pros: "Although the flight was short, everything worked as it should have."
Cons: "I miss snacks! Even a bag of pretzels would have been appreciated."
Pros: "i loved everything but there should be more variety of food and snacks"
Pros: "Entertainment was good."
Cons: "AA lost my luggage for several days. This is unacceptable. It required my wife and I to spend money on items that were unnecessary. We could not obtain good information on whether they were lost or mis-routed. The worry of whether we should buys clothes, toiletries, etc. was a daily concern. Way to ruin a customer's vacation."
Pros: "Got to DC fast once we finally boarded."
Cons: "Flight was delayed several times."
Pros: "on time"
Cons: "very cold"
Cons: "The plane never cooled off for the entire flight"
Cons: "Delayed a total of four hous!"
Pros: "The crew was nice, boarding wasn't an issue, and the flight was smooth."
Cons: "A little chilly, but not horrible."
Pros: "our flight were on time. Staff was very helpful, I walk with aid of a cane."
Cons: "Voar 8 horas de Miami para Sao Paulo sem entretenimento de bordo foi péssimo. Poucos filmes e nenhum com legenda em Português. Se o voo era pro Brasil acho que era o mínimo que se poderia esperar. A comida estava horrível."
Pros: "Cheap. Easy. Got me to my destination"
Cons: "The only downfall of the flight was the seating. Having to pay extra for an emergency exit row to get more leg room isn't good practice."
Pros: "For a flight on a US-based airline, this was very comfortable. Much better than the current domestic tin cans. Flight was early"
Cons: "Flight crew giving instructions seemed to be forgetting everything and breaking in every 2 minutes to add a new sentence."
Pros: "The direct flight:"
Cons: "The hour and a half delay."
Pros: "We left on time and arrived right on schedule. No problems or issues."
Cons: "I had a $200.00 fee to change my flight by 12 hours."
Pros: "Crew were impressive bcos they looked fresh after 11 hours. Seating was very comfortable as whole rows were empty so you could stretch, and no waits for the loos. Entertainment monitors were the updated kind, also a plus, I really enjoyed switching from movies and tv to the flight graphics."
Cons: "The tv news on BBC was 1 week old."
Pros: "Love the A380 it’s smoothness quietness and spaciousness. The experienced mature crew were excellent."
Cons: "Food quality and selection. I"
Pros: "The seat was comfortable, and the crew was friendly"
Pros: "American Airlines had awesome customer service, smooth flight, comfortable and seats were roomy for economy."
Pros: "On Time"
Cons: "No leg room Got hit on the knee by a trolley"
Pros: "It was short flight therefore no food no entertainment were ok to us"
Cons: "this plane was 1.5 hours late - that was really the only problem."
Pros: "I was pleased that the flight was on time, comfortable and with friendly staff."
Cons: "I didn't enjoy the wait on a packed bus to the plane and the rocky bus ride to the plane."
Pros: "Food and hospitality and staff"
Cons: "We were late 20 minutes and sat in tarmac another 15 minutes. Didn´t allow us enough time to get train, take bus, we had over 500 people lined up for bus, get through TSA, they pulled my suitcase for inspection, but didn´t look at it for 15 minutes until i called a supervisor as my connecting flight was leaving, and in fact, it had left as TSA does this purposefully and maliciously as it apparently happens all the time per ÇBritish Airways who had to reticket us. We had to return to A section another 20 minutes to be reticketed and luckily got on another flight to <madrid. Terrible experience with TSA. Very rude, angry, abusive staff."
Pros: "Flight departed on time, landed early, no queues at passport control and bags were delivered quickly."
Cons: "Possibly cleaner toilets......"
Pros: "on time, attentive staff and it worked as expected.No hassles on luggage"
Pros: "Easy on and off the plane"
Cons: "Having to take the shuttle to the gate."
Pros: "On time good flight"
Pros: "Seats were comfortable enough (by incredibly low economy seat standards)"
Cons: "Was not alerted that my flight had been canceled and rescheduled (albeit only for another flight 2 hours later, so no huge deal). All I got was a little notification that randomly popped up on the app and didn't seem worth taking seriously, and when I asked the flight attendant about it to double-check, she said it was inaccurate."
Pros: "BA recognizes benefits earned with AA (OneWprld alliance). Boarding was quick and get to use the launch to freshen up before the trip."
Cons: "Crew was not polite; food was terrible and seat was awful (no space, poor quality entertainment screen and no space for legs)"
Pros: "Crew was awesome. Seats were very comfortable. I slept the entire flight do so I am unable to comment on food or entertainment"
Cons: "The boarding process could use a lot of work. The gate isn't known until practically boarding time. The Admirals Lounge really could use an upgrade. It was uncomfortable and it was a great disappointment."
Pros: "It was all good."
Cons: "No complaints"
Pros: "Decent seats, space"
Cons: "Unorganized boarding system"
Cons: "The food was served twice on the flight, but was almost the same kind of menu."
Pros: "The crew was great. My meal was good too!"
Cons: "the older plane did not have personal air vents and it was hotter then I would have liked. Also being in the last row of a section allows us not recline as much while the people in front could recline more, which made for a cramp feeling during the flight."
Pros: "Short and fast! Great end of my journey"
Pros: "Excellent service and amenities"
Pros: "I left my phone accidentally on the plane when we arrived in Düsseldorf. The crew were willing to go back and pick up my phone for me."
Cons: "I have to pay for water?????"
Pros: "New plane"
Cons: "THEY CHARGE FOR ALL DRINKS APART FROM WATER Tight leg room"
Cons: "Horrible plane. Sounded like it was on its last legs."
Cons: "The flight was an hour late"
Pros: "There was sufficient leg room in seating."
Cons: "No drink or snack during flight. Made it seem like a cut-rate airline. Had to board across the tarmac and up the steps as if we were on a "puddle-jumper.""
Pros: "The crew was friendly, and the plane was clean."
Cons: "Checking in is extremely slow , bag check is even slower."
Pros: "The services I paid for were delivered very well"
Cons: "The "complimentary" drinks weren't complimentary, as you had to pay for them"
Pros: "Everything was fine on this British airways flight."
Cons: "It is a shame that British airways now sell food and drinks. It feels like you are travelling with Ryan Air or Easyjet."
Cons: "To pay for WATER!!!!!"
Pros: "Flight crew were great"
Cons: "No room in the seats. I'm not heavy and was almost unable to move."
Pros: "the flight was very comfortable and we had a very pleasant flight. The food was very tasty, and all in all the flight was very high standard."
Cons: "there was some air hosts strike so service was slower than expected, but all in all the crew was able to attend everybody's needs. landing was a bit rougher than usual."
Pros: "Crew was nice and food was decent. Flight left a little late but made up time in the air so arrived timely."
Cons: "Boarding was chaotic - after having first class and preferred passengers board, it was a free for all for all other passengers, which doesn't make a lot of sense and caused a long line. Due to a malfunctioning piece of equipment, the plane was about 90 degrees during boarding and while waiting for takeoff, which was pretty miserable. Temperature was fine after takeoff. The plane itself was very old, seats were cramped, and the screens for movies/tv (and selections themselves) were very poor, which is disappointing for an 8 hour flight. There were no power hookups either, which my Aer Lingus flight a few days beforehand offered. Finally, the passenger in front of me put his seat back while the plane was boarding, making it a struggle to get into my seat while boarding and to get out of it to let others in my aisle out from time to time for the restroom. Can't really blame the last one on the airline, but it added to the misery."
Pros: "The Heathrow staff were very helpful when we booked seats, etc."
Cons: "Seats were narrow and cramped for legroom. Airplane was old and a wee bit scruffy. 9 hour flight had one meal of a choice of Indian or vegetarian cuisines. A small snack of cheese and crackers and juice would have been nice. Is there really a Finnair? We flew to Britain on American and home to the US on Brit Air. We got a good price on the tickets but thought we would be on a Finnair plane."
Pros: "Safe flight"
Cons: "Very poor service. Did not offer drinks. When asked for drinks the crew said they are doing duty free and did not serve water or drinks."
Pros: "Not much"
Cons: "The boarding crew from Edinburgh did not allow me to bring my carry on despite it being very light and within size restriction. They said this was because the plane was already full with others' luggage and could not handle my bag for safety. Had to shove my things in a Tesco carrier bag and in my daughters small backpack on wheels. The backpack broke later as it was not made to carry more than a few books. And to top it off, the suitcase I was made to check never made it on my connecting flight to Chicago. I am still waiting for it to be delivered 36 hours later. This suitcase is virtually empty. Well, it's actually carrying a pair of sunglasses and my phone charger. totally inconvenienced and the crew saved the plane from being dangerously overloaded by an empty suitcase. Absolute nonsense."
Pros: "Although they left late , they made up for it and arrived only 5 min late. Although a huge plane, the boarding process worked out fine. Service was good and entertainment was excellent"
Cons: "Food could be a bit better,"
Pros: "I was moved from this flight to one seven hours earlier with only the explanation that it was for "technical reasons." But the flight wasn't canceled, so I don't understand at all."
Cons: "I was only made aware of the change via email on Thursday, but the change was appearing in my aer lingus app on Tuesday. Why the delay in telling me?"
Pros: "New plane, nice interiors of the plane"
Cons: "Delays at LHR"
Pros: "-Exceedingly helpful checking staff - Pleasant flight crew - More than enough movies and content in personal entertainment system to keep busy for 8 hrs - frequent beverages offered throughout flight including juice and water - communication from flight deck is warm and welcoming - overall a level or two above any US airline"
Cons: "- main course was heated for too long, dry and falling apart"
Pros: "Pleasant efficient staff. Flight on time"
Pros: "The pilot communjcated very well and was able to keep passengers calm during the heavy turbulence."
Cons: "I was only allowed ONE free bag for an international flight??? Totally unheard of. This was my first time flying BA and it will certainly be my last. For a 12hr flight, we were only fed ONCE! There was also an hr + delay without prior notification sent via email."