Daily cleaning, installation of cabin HEPA filters on flights from Springfield to Asia
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 42h 24m
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Scores according to KAYAK customer reviews
Pros: "Crew did a great job keeping the long 11hour flight manageable!"
Cons: "The lounge is a bit far from the departure gate, so I waited with regular economy class travelers. It would have been nice to have had a closer dedicated area for business class."
Pros: "Attentive and friendly crew, leg room"
Cons: "Need to serve better food in economy. There is a little more legroom in economy compared to other airlines, however, the seats are tight. They are not wide enough. Need better movie selection."
Pros: "My FA from IAH to DOH was outstanding. She made sure I was comfortable the whole flight"
Pros: "Luxury, comfort and hospitality"
Cons: "The luggage’s handler was probably throwing all the luggages around which cause my items to be broken. I have informed the counter staff of my fragile item yet I was shocked when I saw what has happened. I would appreciate if some compensation will be given."
Pros: "Boarding was very smooth."
Cons: "We were seated in the last row, and by the time the food came around, 2 of the 3 entree options were unavailable. We had to have fish or not get an entree at all."
Pros: "Qsuite is the best flight experience I've ever had by a long, long way."
Pros: "Efficient, and courteous,seats too were comfy, neat amd clean"
Pros: "We received friendly attitudes with lots of soft drinks. Upstairs in the airbus was good as my seat was near the emergency door, where I had room for my long legs. I was given aisle seats on both return flights so I could move about more. The meals were lovely. The airbus was good for peace & quiet from crying children."
Cons: "I had left an expensive style of neck/travel pillow i left in my Perth rental car but wasn’t supported to pick it up. I had to arrange for the car rental firm to post it. We had over 3/4 hr to fly. We were boarding. It’s a shame there wasn’t a quick way of getting my pillow to me without customs bureaucracy. It was a simple mistake. A toilet was blocked and temporarily unavailable. Some passengers were taking a long time and queues were building at different times."
Pros: "i like the service of qa. its amazing."
Cons: "none at all"
Pros: "Smoth flight"
Pros: "The service was excellent & food satisfying."
Cons: "The liquor variety could be better."
Pros: "Cabin crew service was very good. Flght with Airbus 350 plane was really comfortable and quite. They put extra care for kids and babies and all of kids get gift bag with toys, chocolate etc. which makes everyone happy Especially kids. I personally like to watch new release movies and enjoyed to pass my flight time."
Cons: "Their south indian food was testless in both inbound and outbound flight from Philadelphia to doha. Snacks was good but meal definitely they should have better to change it."
Pros: "Very nice"
Pros: "A 350 was a very quiet plane, hardly any engine noise. Service was good."
Cons: "Seats were a bit hard."
Pros: "Food was great , seats were comfortable and crew was very helpful. Entertainment was more than enough."
Cons: "(1) Was about to miss flight because originally my flight booking was from Benazir International Airport Islamabad but t the time of flight I boarded from a different and new airport in Islamabad which had become operational in Islamabad in the last week of April 2018 . My flight was on 10th May 2018 from Islamabad to Doha to Chicago but neither my online booking site ( Kayak ) not Qatar Airways sent any notification that my Boarding was changed from Banzir International Airport to the newer, bigger airport. Consequently , on the day of flight, I went to check in and board from the Bnazir International Airport but upon reaching the airport I was told that the airport was no more in operation. I was surprised to hear that all flights were to be from the newer airport. By the time I rerouted my taxi to the new airport I was already late for my flight but fortunately the flight from Islamabad to Doha, Qatar was delayed and I made it to the boarding time and flew to Doha , Qatar and then to Chicago."
Pros: "On business class, so service was extraordinary"
Pros: "I enjoyed my flight,it was a smooth trip from Doha to Manila, the Cabin Crew received adequate training on taking care of people, as a professional nurse who is use to taking care of others ,I see someone else looking after me and I really appreciate their efforts. Shortly before we landed at Manila, we were informed that in order to meet international flight rules and regulations that insecticide will be sprayed we were advised to cover our nose,as a medical personnel I see it not good cos it can trigger an Asthmatic attack in a known asthmatic patient ,it was a lovely journey"
Cons: "I enjoyed their meal and services wanted to be Oliver Twist"
Pros: "Just that the food is quite small but the variety is OK."
Pros: "The staff is friendly .. and polite .. yhe explain well the rules and safety . They listen to costumer.. they make amends and or do what they can do to provide good and quality service"
Cons: "There is nothing in particular .. but i woud suggest .. more good food."
Cons: "Wrost app I don’t advise any one use it cause"
Pros: "Staff was outstanding"
Pros: "Access to entertainments"
Cons: "CRYING BABY BUT I UNDERSTAND THOUGH"
Pros: "They do not provide hotel service even in a 11 hour layover saying the ticket is pomotional. If that is the case, why they sell tickets on promotion? Cheap mentality"
Pros: "Airport was pretty impressive,"
Cons: "Waiting Area in DOHA for boarding does not have a latrine to use, so once you checked in you can't go back out."
Pros: "Comfy, good food, good service"
Cons: "No internet. Limited movie options."
Pros: "Great service and excellent flying!"
Cons: "Food was a bit dry"
Pros: "They printed all 3 of my boarding passes for my connecting flights when I first checked in, made me worry about less"
Pros: "Flight was without any hitches, could have done better with boarding after the previous mishap of a 5 hour delayed flight and being forced to stay in Doha for a night which put everyone's schedules off by a day. Still, I would book another flight with Qatar airways for their efforts and overall good service."
Cons: "It would have been nice if Qatar Airlines also provided Priority Boarding for everyone on the flight that got delayed as there was a long line just to get to the boarding area."
Pros: "Friendly service, and comfortable ride, will gladly fly again"
Pros: "Staff were professional, food was good and seats were comfortable."
Pros: "The movie selection was good."
Cons: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."
Cons: "Flight was advertised on kayak as having wifi and electrical outlets for devices and did not have either."
Cons: "Luggage items are missing."
Cons: "No consistency with hand luggage. My companions and I were held to strict weight limits. Others were getting on with three and four bags."
Cons: "Late gatw announcement so we waited for quite sometime in front of the electronic board"
Pros: "Flight attendants were very efficient and really took care of us."
Cons: "given their were three food choices, most often what we wanted wa almost always not available even if were in the first rows to be served."
Pros: "Attention to detail and attentiveness of the staff was par excellence in the business class"
Pros: "Liked the raw vegetarian meal as it was perfectly plain. Attendants also very solicitous and went up and down several times with water after the meal."
Cons: "Seats are small and huge line for the toilet, but that is the nature of the plane and not Qatar's problem. Boarding was only good because passengers did not cooperate adn stood up when they were asked repeatedly not to."
Cons: "I had booked the Amaya lounge for the 3,5 hours stop over. It cost $50+ and was so not worth it! Bad food and uncomfortable chairs plus it was really crowded! Next time I'll just go to a cafe! No seats at the gate when I got there. Slooow boarding!"
Pros: "They only served us food once in a 14 hour flight from Doha to Washington DC. We were starving the entire trip. Very poor service and food quality too."
Cons: "They only served us food once in a 14 hour flight from Doha to Washington DC. We were starving the entire trip. Very poor service and food quality too."
Cons: "They cancelled the booking without telling about that And also they didn't prepare a place for staying The desk manager said the booking cancelled by your company"
Pros: "Nice aircraft."
Cons: "Gate security at Doha was too disorganized - could have let passengers know put everything in bag instead of at last minute having to put wallet, passport, etc in open bin and be afraid it would get stolen or misplaced."
Pros: "The service from the crew was amazing"
Cons: "The food was not bad compared to some air lines"
Pros: "Food is palatable. Crew are acommodating"
Cons: "Many of the films have no English subtitle"
Pros: "The cleanliness, the upbeat and sweet crew, the pilot did a great job taking of and landing, and controlling the turbulence. Communication was great."
Cons: "More leg space"
Pros: "I wouldn’t know t"
Cons: "To let me on the flight"
Pros: "The boarding was fast quick and the staff was very friendly."
Cons: "The bathrooms were very dirty and there was not enough food and drink supplies."
Cons: "A lot of turbulence"
Cons: "Tv wasn't operating correctly"
Cons: "Temperature inside airplane extremely hot."
Pros: "Most comfortable seats of the three flights. Crew friendly and attentive. Acted like they enjoyed their work."
Cons: "Luggage still in Atlanta with Delta."
Pros: "Entertainment. Flight attendants. Food"
Cons: "PROBLEM WITH LOCATING BAGGAGE CAROUSEL. GIVEN WRKNG LICATION ."
Cons: "Idk terrible flight experience with delta"
Pros: "Plane was held for at least 40+ min for additional passengers. I was in First Class and no drinks were offered until another passenger complained and then the flight team took a a burden to have to offer anything."
Cons: "New Flight crew."
Pros: "The fight was very professionally carried out."
Cons: "The gate agent hurried ineffectively to board our slightly delayed flight (around 10 min). She left open the Priority Lane and boarded all pax there, having to step 4 steps to the left to scan every boarding pass."
Pros: "The crew was polite and welcoming."
Pros: "Comfort is excellent"
Cons: "When traveling with the pet, personally always travel to Puerto Rico, we take our cat, I would like Delta to have the option of making the reservation online until paying for it, although you should always call to confirm, that would be super excellent."
Pros: "The crew was good. Now fast but good."
Cons: "The food was pretty basic."
Pros: "Nothing horrible service"
Pros: "The crew was amazing."
Cons: "The check-in process was abysmal. The crew gave poor guidance delaying my ability to check in my bag, then refused to check it. They then told me to cancel my skymiles flight and purchase a new ticket. I was able to check my bag at the gate. Show up 2 hours before to account for their incompetenc"
Cons: "Old plane, long delay, sketchy WiFi."
Cons: "Don't call it "food." the meals were terrible. Also stop creating so much single use plastic."
Cons: "the flight was delayed by about 90 minutes and the gate was changed two times."
Cons: "Even vegetarian Hindu food was ordered over the phone. We're presented non veg food. When asked about the non veg food we were told that we dint order. Lie right away. Alitalia members showed worst and discrimination based behavior. Very rude. Won't travel on Alitalia in future"
Pros: "Got first class upgraded. Very nice service!"
Cons: "We left 8am from JFK. Wish the crew had mentioned the 30 minutes waiting time to take off, given the 15?planes in front of us in line to do the same. I was very much needing to use the restroom about 15 minutes into it! I was very uncomfortable"
Pros: "Nice employees and service"
Cons: "Seat room"
Pros: "Very nice stewardess on this plane. Seating was excellent."
Cons: "Crew was not apologetic after we missed connecting flight due to technical difficulties with their plane. I was re-routed to Barcelona and then a very budgetary Airlines to Athens which was ridiculously tight again with seating and flight was almost an hour late. Luggage didn't come until following day. And to top it off, I thought I would be flying with KLM on both legs!"
Pros: "They let me sleep."
Cons: "Late boarding and take off with no explanation."
Pros: "Staff is friendly."
Cons: "My wife's pre-check was not added to her ticket. Plane was extremely late taking off. No entertainment on the flight."
Pros: "It was short and fast."
Pros: "Getting off the plane"
Cons: "Boarding was a mess Seats had no leg room Flight attended was a jerk"
Pros: "A330 very nice airplane. Clean and comfortable in Delta One. Very professional cabin crew. Very good boarding process, even with every bag hand inspected."
Cons: "Flight left the gate early and took off two hours late. Arrived Atlanta 100 minutes late. Why? 7000 pounds overweight. EZE departure switched runways as we left gate, requiring removal of cargo containers, not once, but twice. In summary, DL bet wrong on runway and wind component, at the expense of on time arrival and thus connections."
Cons: "Super noisy due to being in the last row! Couldn’t even watch a movie. Bathrooms were so dirty and door didn’t close properly. Air vents didn’t reach to aisle seat. Awful."
Pros: "Friendly staffs and on time flights"
Pros: "Movie selection"
Cons: "I used the call button for the attendant and no one came for a long time"
Pros: "Friendly crew with the usual high quality Delta product..."
Cons: "Premium passenger's should be boarded before families with children! Especially in Orlando where half the plane is children!"
Pros: "On time, pretty friendly crew"
Cons: "Too small a plane for that long a trip. Bathrooms were VERY small & rare."
Cons: "Both ATL-SGF and SGF-ATL flights got cancelled, requiring 2 overnight stays in Atlanta, including Christmas morning."
Cons: "Flights on time"
Cons: "We left late, it was delayed then maintenance issues. Twice. Seating was very tight and uncomfortable, no movies or entertainment at all. U.S. flights are the worst. Even on short flights with aeromexico outside the U.S. you get movies and food. Zero stars for comfort, food and entertainment."
Cons: "My suitcase was ruined."
Pros: "The airlines: KLM and Delta were great."
Cons: "The lines at TSA! Alng with hundreds of other people, we missed our connecting flight. I was ashamed to see such an awful mess in the US. It was like entering a third world country run by incompetents."
Pros: "No fee to get on an earlier flught"
Cons: "When I tried to rebook online this flight was not an option"
Pros: "The service"
Cons: "Going into the security check point (immigration) lost my connection from Atlanta to Richmond Va there was just a few CBP officers working at that time but other than that was great"
Cons: "I was separately seated from my husband and had to seat in the middle because my ticket status was economy"
Pros: "Very smooth"
Cons: "Had trouble with entertainment console are 36d"
Pros: "Not too much this leg!"
Cons: "Baggage retrieval was horrendous! Absolutely a nightmare which after paying for 3 nights hotel with no discount, I was further inconvenienced by the inability to receive my 2nd luggage and after requesting it be delivered, I, I, tracked my bag and you chose to send it 3 days ahead to my destination and I HAVE NOT RECEIVED any acknowledgment of my online inquiry which is why I am complaining. I've had to purchase a new set of luggage AND will have to pay for them on my next 2 legs on Delta. I apologise for seeming so harsh as I know you've had so much trouble because of the tornadoes, but this leg of my trip cost me an additional $800.00 plus AUD and I was here in the US to care for my father who recently had a 2nd heart attack and my final days in USA were meant to be a holiday, and all I can say is the stress because these expenses have removed any enjoyment (I know I'm looking at this half empty, not half full). I'm glad to share this and hope you're company loses will be recouped after this mess! Daniel Grayson Craigieburn, VIC Australia"
Pros: "Ease in finding another connecting flight get to Miami when our connection was delayed."
Cons: "Time between connection should be 2+ hours"
Pros: "Friendly crew, ok seats"
Cons: "Was not possible to even request a coffee"
Cons: "No free meals."
Pros: "Yes, Very good"
Pros: "Information sharing by pilots and crew. Economy class leg room is good."
Cons: "All good up to the level"
Cons: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Pros: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Pros: "Newer plane, crew was amazing, seats were adjustable"
Pros: "Just as I expected. And I made my last connection easily."
Pros: "Slow service."
Cons: "Better communication!"
Pros: "Crew were great"
Pros: "Reasonable space in economy class seats"
Cons: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Pros: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Pros: "Entertainment was amazing"
Cons: "Seats a bit hard"
Pros: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Pros: "The crew were really helpful with people who had tight connections because of the delayed flight"
Cons: "I wish they had WiFi"
Pros: "Food provided, staff kind"
Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Cons: "Lost all our bags so couldn’t ski"
Pros: "Very friendly and helpful crew."
Pros: "Food was excellent, service from staff was friendly, and entertainment options were great."
Cons: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Pros: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Cons: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Cons: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Pros: "Nice to have a wrap for the snack."
Cons: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Pros: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Cons: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Pros: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Pros: "Nice flight, nice crew, and a nice experience."
Cons: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Cons: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Pros: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Pros: "The flight crew was nice. Plane departed/arrived on time."
Cons: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Pros: "The staff was extremely pleasant. Food was good!"
Cons: "Have no complaints"
Pros: "Decent seat size. Sorta slept the whole flight."
Pros: "Seats were comfortable"
Cons: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Cons: "At some point the luggage was lost. here."
Pros: "The food was excelent"
Cons: "I have to pay to pay a little more confort"
Pros: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Pros: "Ground staff at Manchester very helpful"
Cons: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Pros: "Very little if any."
Cons: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Pros: "The crew service is impeccable. Ground services very friendly and professional."
Cons: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
Pros: "Catering is ok"
Cons: "Seats comfort really old school"
Pros: "On time."
Cons: "No negative"
Pros: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Cons: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Cons: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
Pros: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Cons: "No complaints."
Pros: "Excellent service and comfortable flight"
Cons: "Flight delay roughly an hour"
Pros: "KLM Is an impressive flying experience. We enjoyed the comfortable seats, the in-flight entertainment, and the food. The flight attendants are top notch as well."
Cons: "The only complaint I have regarding my most recent flight was the incredibly rude service staff whom we experienced at the front counter at check-in. After a harrowing cab ride to the airport in which our driver continuously ignored my request to follow the GPS insisting that he knew faster shortcuts, we arrived 40 minutes later than intended. Additionally he dropped us off at the wrong terminal such that we finally arrived at the KLM gate an hour later than we had planned. This was especially frustrating as we are traveling with two small children and made every effort to be punctual and leave early to be sure we got there with time to spare. Not the case today. All of that I could deal with, but when we arrived at the KLM counter, and I apologized to the attendant staff member that we were late and explained that our cab driver got lost, she responded by chastising us first in Spanish and then in broken English. She made sure to make it clear to us that it was our fault and we should not blame the Argentinian cabdriver. The cabdriver was not actually Argentinian, but that is totally besides the point. I was totally taken aback to be treated so rudely as a greeting at the airline counter. My wife share the same sentiment. Nothing like this has ever happened to us before. Thank God, every single airport personnel and of course KLM staff member on board was incredibly kind and accommodating of our children subsequent to this. It saved what otherwise could've been a terrible experience."
Pros: "10 hour flight - I was well looked after, regular drinks, the food and snacks were good enough and tasty. The in flight entertainment was good - latest movies and worked a great variety of tv, books and movies. The airplane was modern and comfortable"
Pros: "Almost missed flight due to line at customs and having to pick up suitcase and check in again, they did wait for me though"
Pros: "Leg room. Smiles of the cabin crew."
Cons: "Not enough selection of Electronic Dance Music. Lol!"
Pros: "Fine as delta flights go"
Pros: "Took care of us, gave us snacks and drinks, and pillows and blankets"
Cons: "Plane almost caught up in flames. Gas was filled through the entire plane. Had a big scare."
Cons: "With Covid they could hand out a bag containing water and a snack."
Cons: "The crew failed to enforce ANY mask policy. The WiFi did not work. They over served alcohol to the passengers."
Pros: "The crew was very helpful."
Cons: "Sears are pretty tiny for comfort"
Pros: "Everything was normal, except ...."
Cons: "Takeoff was delayed twice for a total of 40 minutes late."
Pros: "AA flights are always a pleasure. Staff is cheerful despite the early hours I fly out of Philadelphia."
Cons: "There is a complete lack of airport personnel at 3:00am and the fire alarm went off and sounded for about half an hour or so."
Cons: "The legroom is not sufficient for taller people"
Pros: "On time flight, efficient, friendly crew. Clean plane."
Cons: "I was told that 30 minutes is plenty of time to make a connection at DCA. However in order to make a connection there you need to take a bus across the tarmac. The bus sat on the tarmac loading up with way too many people for 10+ min… Almost missed our connection"
Cons: "almost an hour late - and no explanation. First class was about equal to Jet Blue regular class but without seat power."
Pros: "On board crew was great!"
Cons: "Be on time! Flight was initially delayed 2 hours, supposedly for weather, but other airlines were flying to same location with no problems. Delay caused me to be rescheduled on 3 hour later flight. When I landed, initial connecting flight was boarding so was able to run to gate and get on anyway."
Pros: "Crew was great!"
Pros: "Like clockwork. New plane."
Pros: "A couple crew members were great and attentive. A couple seemed like they would’ve rather been anywhere else."
Cons: "This plane is so outdated. For such a long flight, these days entertainment is everything. The movies got interrupted every time an announcement was made (as in the screens went black and never came back on only the sound) this happened to 3 movies! The “wifi” completely useless."
Pros: "Service was wonderful and flight pretty much smooth for the 6;5 hour ride back to Seattle. I do enjoy taking American Airlines."
Cons: "Had a 350 pound gentleman in the seat in front of me and had he had no idea of how stressed I was when he would try to adjust his to go back further."
Pros: "Pilots and staff on plane briliant"
Cons: "Counter staff at boarding gate. Not friendly, not helpful. Very disappointing"
Pros: "The crew at the airport was outstanding .. getting out of their way to help us"
Cons: "Entertainment is becoming too complicated for us old heads. Food, I still resent having to pay for something that is ed to be included in my fare."
Pros: "The crew was excellent. Grabbed me a blanket. Did not mind the small plane."
Cons: "Bumpy ride."
Pros: "The flight was delayed. They were very proactive in telling us in advance and keep us updated. Unfortunately we had several problems but at least they were transparent and honest."
Cons: "A large number of screens, jacks, USB connections, etc. were not working. Clearly an older plane. The on demand video system was one of the worst I have used in a long time."
Pros: "The crew was very nice and helpful."
Pros: "Missed my connection because my flight was late. Then made to get on stand by. Not cool."
Cons: "Missed my connection because my flight was late. Then made to get on stand by. Not cool."
Cons: "Delay more ran 2 hours"
Pros: "The crew was great and made light of a relatively tense situation. This was a connecting flight for many passengers which was delayed so many of us were missing our connections. The crew still did a great job keeping everyone comfortable and boarding us quickly."
Cons: "Unfortunately our plane was grounded in Chicago before our leg of the trip even began. By the time it arrived in YYZ many of us would already be missing connections. Due to a smaller plane we have to stow most of our carry on below which caused a bit of chaos while disembarking trying to retrieve bags and hustle to the next flights. Since I knew before leaving YYZ we were quite delayed my husband drove to ORD to pick me up instead of waiting 24hr for the next flight to St. Louis. It added 8 hours of driving for him to an already long day but we made the best of it."
Pros: "I feel everyone was courteous and professional in their job. Nothing special happened that was outstanding."
Cons: "What I didn't like was the flight from SAT to PHX arrived 1 hour early and their was no gate to go to. Consequently we sat on the tarmac for minutes! There was no value in arriving early!"
Pros: "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
Cons: "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."
Pros: "On time. No delays. Smooth landing"
Cons: "I got better snacks in kindergarten"
Pros: "Journey on time, crew friendly and helpful"
Cons: "Cramped seat, only 1 toilet"
Pros: "Plentiful wine. On time departure and arrival."
Cons: "Food. Pasta was un-eatable. Cutlery flimsy. Napkin like a kleenex."
Pros: "Made it safely."
Cons: "Getting my phone blown up all day about delays on my two flights. Then sitting on the tarmac in the plane while the ground crew moved equipment around. Were they surprised a plane was coming in?"
Pros: "Given our delay, our lovely stewardesses made me feel super calm and comforable."
Cons: "Completely out of the crews control but we were stopped mid takeoff due to the cold weather and macchanical issues. I completely understand better safe than sorry but it was just very jarring having to be stopped mid takeoff rather than just triple checking while we were still on the ground."
Cons: "It was delayed."
Pros: "They took me to my destination"
Cons: "Veeery late, no information"
Pros: "Fast and early"
Cons: "Tv screens kept freezing"
Cons: "Delayed flight"
Pros: "Our family was spread over the aircraft and American Airlines seated us together! The food and inflight movie were great! It was an excellent experience."
Cons: "Was a bit difficult to book through Kayak. I then had to call American Airlines for everything else, and next time I'll do that instead."
Pros: "All good"
Cons: "No entertainment without paying"
Pros: "clean and newer airplane"
Pros: "Very friendly staff, on time, most of all very comfortable."
Cons: "The Oppurtunity that could improve is the boarding in plane to have passengers board in groups."
Pros: "The movie, game and music selections were good. However, my son was only able to connect to the Disney movies. Something was wrong with his monitor."
Cons: "Food was awful! Service was hit or miss. One flight attendant was very curt in asking about beverages. They seemed to be impatient. Also, comfort level was poor. I am only about 5'2" but I thought leg room space was tight."
Pros: "The crew, and the plane, confy. Was a good flight in general."
Pros: "Avianca personnel helped as much as posssible because I am a frequent flyer in Star Alliance but there was only so much they could do"
Cons: "The itinerary I selected from Kayak site was impossible to accomplish especially with checked luggage because they would not transfer my bag from one airline to the next. Although I got my luggage quickly and got to the check in counter right away, the flight had closed and I had to wait for the next flight."
Cons: "Very small niggle but it could be very frustrating for people. I watched the Hobbit trilogy on the flight. The films appear in the menu alphabetically. Viewing them this way leads to a 1,3,2 order.... There is no indication (that I saw) for the order they should be viewed."
Pros: "Check in was good."
Cons: "Hate paying for bags. It's silly."
Cons: "Budget Rental, OMG 55 min wait in the parking lot before some would check myself and several other renters. NEVER use budget again. Its not that they were understaffed. I saw Budget employees standing around doing nothing. On a side note the inside of the car was coated with a white cleaning solution, windows were dirty, and windshield fluid was empty."
Pros: "Everything was pretty decent.. Best part was the price.. Boarding was good staff was good"
Cons: "Wasn't enough room.. kind of tight.. Couple more inches all around would have been perfect though"
Pros: "Very comfy seats, a lot of leg space."
Cons: "One hour delay"
Pros: "Loved that we were on time and that the counter personal were polite and patient."
Pros: "Crew was nice and accommodating, wishing more crews were as great and friendly."
Cons: "Non business class passengers were constantly using the business class bathroom, curtains were not drawn."
Pros: "We landed safe"
Cons: "I Paid for preferred seats. When we got to the airport our seat assignment changed. We were not in the seats I paid extrs for. No money offered or returned."
Pros: "Great price — easy flight. Had an entire row to myself, so I could stretch out."
Pros: "Meals were good, good service, complimentary food and drink at good intervals"
Pros: "Fast n easy flight"
Cons: "It's still flying"
Pros: "Fast easy."
Pros: "Boarding went smoothly.Discomport"
Cons: "Discomfort of small space"
Pros: "The pilot and flight crew were outstanding.... I’ve never had a smoother flight ... I told them as I was existing the plane"
Pros: "The service and they way the treat you is the best."
Cons: "I liked everything"
Cons: "Plane was delayed so I missed the connecting flight to sl... so frustrated"
Pros: "The flight was great"
Pros: "Spacious for economy. Crew was very friendly"
Pros: "mediocre service"
Cons: "constant delays"
Pros: "The marvel of flying. Hurling through the air in a metal tubeZ amazing. We got there safe and on time. That’s what I liked about United. Oh and there was a CSR that was helpful in changing to an earlier flight."
Cons: "Plane was dirty. Bathroom disgusting. Crew just trying to get through the work day. Seats too close and REAL uncomfortable. Like sitting on a plastic frame with a piece of fake leather over it. Entertainment was awful. Oh wait, non existent since it was an “out of country” flight so there was no access to movies (that you had to PAY for). Otherwise you got to watch Matthew Perry in some taxi game show over and over and over and over on a monitor in your face that couldn’t be shut off. United is my last choice in airlines. But we did get to the destination safe and on time."
Pros: "Short flight & made it safrly home."
Cons: "Attitude of flight attendant, & size of aircraft."
Pros: "Wi-Fi, and the in board entertainment. Also had a friendly staff."
Cons: "The fact that so little room and very uncomfortable."
Cons: "One crew member. Female middle aged woman. Not polite."
Cons: "Plane had very little luggage space. I'm explorer card holder boarding should be priority I was in group 2. Food was not of good quality hence lot of people left it. 3. Sets were too narrow."
Pros: "14 hour flight. The legroom in economy seating on UA 82 is an absolute joke if you are 5 feet 6 inches or taller. I am 5' 11" Charging $200 premium for economy plus which on united is a few more inches of legroom unlike other carriers where it's a step closer to business class."
Cons: "Entertainment system was not working for the duration of the flight (14 hours). Legroom in economy seating $200 premium for 4 more inches of legroom No automatic upgrade for silver star loyalty membership even though plenty of seats available."
Cons: "I've never had a problem bringing two backpacks on a plane but United makes sure they charge you for that second bag even though there was plenty of overhead space. I also went to the kiosk and it printed my bag check receipt but not my boarding pass and I had to run back from security to get it when I realized. Crew was nice and flight was smooth but everything before that point I could have lived without."
Pros: "see above"
Cons: "see above"
Pros: "The crew were. Friendly, polite and tried to do their best in accommodating the customer. Hats off to the crew. The plane .... yuk!"
Cons: "luckily for United the crew was there, working hard to make our flight into Denver friendly, they just can't fix the plane. To sit in coach is like sitting at a high school footbal game on the metal outside bleachers. I hope confort and 1st class had a better seat and area."
Pros: "was upgraded"
Pros: "Flight was on time"
Cons: "Snacks are so miserly!!!"
Pros: "Nothing except when it was over."
Cons: "Two aborted takeoffs. Four plus hour delay. Missing all my connections. Wine dumped on me. Insufficient food vouchers. The absolute worst customer service trying to receive compensation."
Cons: "Cant take a carry on AND personal bag if im not premium member."
Cons: "Food options weren't good."
Pros: "Boarding was quick and efficient."
Cons: "It seemed that there was a lack of preparedness before taking off from each stop."
Pros: "Pilot communication with passengers"
Cons: "No food or drinks due to turbulence. No entertainment offered. You should have a N/A option for these questions."
Pros: "6 Feb from Newark to Delhi the Tv out of order no one is helping hand in the flight poor service. Only one thing is good that flight is well in time"
Cons: "One of the fight attendants answered no to moving to an empty seat saying it was an Economy Plus seat but in less than 3 minutes another passenger freely occupied that seat. Really?"
Pros: "After being delayed for 6 hours we ended up having our flight canceled due to the bathroom being occupied. Overall not satisfied with the service and will not fly with united again."
Cons: "Sitting at the airport for 7 hours just to be told I'm not flying at all. I wasted my entire day and the pilot couldn't even show his face to explain anything at all."
Cons: "Flight was delayed both ways"
Pros: "Nice comfortable flight slept through the flight"
Cons: "The delay of the flight"
Pros: "Left on time, arrived on time. Crew was great."
Cons: "Meals and seats are getting smaller and smaller."
Pros: "The staff was pleasant. You can sign up for text notifications in reference to flight information."
Cons: "The gate changed and there was confusion as to the correct gate. Luckily I had signed up for United text notifications which communicated the change. Restroom restrictions due to non functioning test rooms."
Pros: "People was very nice"
Cons: "No food"
Pros: "Attractive staff very professional."
Cons: "No leg room and tight seats. Adequate but a tight fit. We travel with my husbands 72 lb lab seeing eye dog and we really needed a free area for him, but he was able to squeeze under. This was very uncomfortable for us. They offered the aisle row person a chance for another seat in the rear, which of course was declined and I can't fault her."
Pros: "Ended up buying a flight on American Airlines, will never fly United again. God help you if you have a disability!"
Cons: "I was kicked off the plane for telling the flight attendant as I have a 1000 times that I have anxiety while flying. She said I'm not risking our flight. Tried getting a refund and have not! The airline is trying to say I never made the flight! I took AA first class and guess what. Best expierence so far!"
Pros: "crew was very polite and friendly"
Pros: "Great flight attendants on flight itself."
Cons: "Ridiculous price of flight from OC to SFO, the $200 cancellation fee when cancellation was medically related & notification was over 24hrs. 45minute flight delay."
Cons: "Plane too small to support carry-on suitcases, so everyone had to check them gate side and then wait for them right outside plane. All the hassle of carry-on (carry belongings through airport) without the perk (having belongings available during flight)."
Pros: "Not much, except the fact that it could have been worse."
Cons: "- Cheap quality food. And less in quantity. Less options. And they ran out of meal options even though I indicated them at the time of booking. - Not so clean - Sickness bags were used ones and had something in them. Clearly, they were not replaced. Toilets didn't have basic supplies like moisturizers. Not to mention they were super cramped. - Entertainment system was out of 60s. Small LCD and were of the smallest resolution and viewing angles - made watching anything akin to watching those cam rips floating all over internet. - Cramped leg room. And the premium seat didn't have any better room. Overall, one of the poorest flights I have ever flown on. Even Air India has much better planes and service."
Pros: "Basically good, except for delay."
Cons: "45 minutes to go 64 gates to catch my flight to smf is too tight. Flight was a few minutes late. Carry on was too for crj. Went as quickly as I could and arrived at time that aircraft door was scheduled to be closed. Flight delayed 45 minutes due to late equipment arrival. Never saw a sign telling me of the gate for my flight."
Cons: "One small bag of snacks for a 5 hour flight. Really???"
Cons: "Terrible experience in onboarding.. Later on i was made to sit in flight for 5 hours at mumbai airport"
Cons: "The man in charge of seat assignments and boarding refused to talk to any of us who hadn't been assigned seats until everyone else had fully boarded the plane. He just told us "wait 20 minutes. No wait 30 minutes. Wait." While he did end up giving us seats, he was extremely unhelpful through the process as he wouldn't give us any information and had us wait in line from well before the boarding process until the end. Then on the plane, the air was so cold as to be truly uncomfortable. The flight attendant did try to warm it up though after multiple people requested, so she was quite nice."
Airlines flying from Springfield to Asia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Springfield to Asia
Masks required on board, masks provided on flights from Springfield to Asia
Social distancing seating
Middle seats unavailable to book on flights from Springfield to Asia
Testing for antibodies, testing for symptoms for flights from Springfield to Asia
Waiving of change fees. Search flexible flights from Springfield to Asia