Daily cleaning, installation of cabin HEPA filters on flights from Springfield to Bangkok
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Scores according to KAYAK customer reviews
Pros: "Great crew"
Pros: "Smooth ride, great crew, free flight entertainment with screen built into each seat."
Cons: "Either less stingybwith Basic Economy or take one less chance to repeat that it is basic."
Cons: "Equipment delay"
Cons: "A movie could have been played with subtitles at least. The screen was lowered but it was off all the time except for the videos of how to use seatbelts."
Pros: "On board crew was great!"
Cons: "Be on time! Flight was initially delayed 2 hours, supposedly for weather, but other airlines were flying to same location with no problems. Delay caused me to be rescheduled on 3 hour later flight. When I landed, initial connecting flight was boarding so was able to run to gate and get on anyway."
Pros: "Quick flight good crew"
Cons: "More entertainment and snack selection"
Cons: "Entertainment system for myself and my wife failed after an hour."
Cons: "In every segment they failed & just continually nickel & dime you."
Pros: "Boarding process was fast and organizedfor the most part(people for lines before they are called)"
Cons: "No food or entertainment, but I do understand given the duration of the flight!"
Pros: "One of the few non-stop flights between Seattle and Philadelphia. Convenient times for my travel needs"
Cons: "There are 9 boarding groups some of which have no one in them. I don't understand why. Seats don't have screens for entertainment so you have to use your own device to. Make sure you have extra batteries since there is no power to charge on board."
Pros: "We arrived to LAX at the same scheduled time and the pilots were very informative when we might have turbulence."
Cons: "Head phone jack was broken, was told by one attendant that they would fix it. He never came back, told someone else and they said sorry, there was an open seat 6 rows back. Was not going to have my son sitting by himself. Knowing that you have to check many things prior to the flight, maybe have a back up plan for something like this."
Cons: "The food, the service and it was delay"
Pros: "The very long TSA line was very fast. Good job TSA. Flight attendants were very attentive."
Cons: "Found the first class seat capsule uncomfortable after about three n hours. Certainly would not want it for Transocean flights."
Cons: "I got better snacks in kindergarten"
Pros: "Journey on time, crew friendly and helpful"
Cons: "Cramped seat, only 1 toilet"
Pros: "They refunded my ticket (although I spent over $65 on cabs to and from the airport)."
Cons: "The flight was delayed by almost two hours - I knew I was going to miss my connection before I even left my airport. They told me they could not put my family and myself in a hotel and that we would need to take another flight the next day that had ANOTHER layover."
Cons: "Flight delayed by 35 minutes"
Pros: "it was a bit bumpy all the way to NOLA, but we still got drinks and snacks, and flight attendants were very nice"
Pros: "Given our delay, our lovely stewardesses made me feel super calm and comforable."
Cons: "Completely out of the crews control but we were stopped mid takeoff due to the cold weather and macchanical issues. I completely understand better safe than sorry but it was just very jarring having to be stopped mid takeoff rather than just triple checking while we were still on the ground."
Pros: "Everything from pre boarding to getting my bags was great. Literally not a single thing was wring"
Cons: "Nothing at all. I honestly have not a single negative comment"
Cons: "narrow seats no leg room"
Pros: "Wow! Really nice plane, nice entertainment system even though it’s Android and it has glitches."
Cons: "MISSED MY FLIGHT DUE TO LUGGAGE CHECK IN TIMING EVEN THOUGH THE FLIGHT WAS DELAYED FOR ANOTHER HOUR."
Pros: "Priority boarding."
Cons: "Food is horrible at AA, in special breakfast!"
Pros: "The flight was quick once we took off!"
Cons: "I did not enjoy the long wait for the flight. It was delayed about 3 times, which put us back about 2 hours. T"
Pros: "Crew was nice"
Cons: "AC was not working. Bathrooms were inoperative for the second time. They also didn't work when flew out of EWN to start our trip. American Eagle aircraft must have some major maintenance issues!"
Pros: "Tv and power outlets"
Cons: "This one attendant didn't get her name but was very cold to me"
Pros: "Nothing very unhelpful staff also very rude"
Cons: "How they sell a ticket without seats available?? Very unpleasant flight! I will never buy through kayak.com and never will flight with American Airlines again"
Cons: "The flight was cancelled, there is nothing to rate except the inconvenience it caused me and my fiancee who were traveling back home for a business meeting."
Pros: "The Staff was excellent"
Cons: "I cant believe you have a seat that is exactly parallel to the bathroom in addition to the seat being in am exit aisle so the seat didn't recline. Lastly there should be outlets on flights longer than 3 hours. There is no excuse American Airline"
Pros: "clean and newer airplane"
Pros: "Friendly staff"
Cons: "Delay taking off"
Pros: "Flight staff was friendly"
Cons: "We were delayed 30-35 minutes due to a broken tray table, after we had already boarded."
Cons: "Plane needed to be updated. CRT TVs still? More space in seating for such a long duration flight. Head rests that don't rise more than a few centimeter. What's the point then?"
Pros: "Spacious seats, excellent service and the food was great for an aeroplane meal. Lots of bathrooms and I was always able to access food and water."
Cons: "They still use the dual port for headphones for the entertainment system so you are unable to use your own headphones. I didn't watch anything because of this."
Pros: "Crew great but entertainment needs an upgrade."
Pros: "Business class seats very comfortable and private"
Pros: "Excellent aircraft. EJR190. Not big but very comfortable aircraft. AA has decided to give actual leg room. Nice experience even in the back of the aircraft."
Cons: "AA needs to work on boarding logistics at LaGuardia. It's confusing to have to shuttle across the tarmac to another terminal. If the flight times had been closer I would not have arrived in time to board."
Pros: "On time"
Cons: "Dirty plane. DIFFICULTY hearing which baggage kiosk to use. Should have a board with postings"
Cons: "Even in main cabin extra the leg room was terrible, the seat barely reclined and the plan was terribly old."
Pros: "We arrived to our destination safety."
Cons: "My seat was changed on me last minute without notifying me. I was moved away from my friends. It took a while to get this resolved with my seat. Once it was solved my chair was broken and could not recline. It took them 3 hours to get this fixed and were rude to me the entire time. I told them I had never been treated so poorly on a plane."
Pros: "Loved the people, very friendly and accommodating. I sat in first class and felt very comfortable."
Cons: "I think needing your own device for entertainment is awful then having to pay rental fees, even if you're in first class."
Pros: "Excellent customer service. Good food."
Cons: "Didn't realize that codeshare meant operation by another airline, so we waited in line to up at the wrong counter, in the wrong terminal and then had to schlep our baggage to the right one. Good thing we were early."
Pros: "I liked crew and ride"
Cons: "Delayed more than 2 hours without promt update on status. Stuff at airport kiosk wasn't friendly. Crew was visually very tired which raised safety questions."
Pros: "Flight was fine, crew was professional and thoughtful."
Cons: "Crew seemed a bit out if sync....but only at first. Later, great."
Cons: "the flight had a two hour delay which put me into Orlando very late."
Cons: "The AA employee at the counter in Batoj Rouge informed me that I would miss my connection at Charlotte Airport due to a delayed in the incoming flight. Hebgave me the option to flight the next day or flight the same day, and after a 2 hour delay flight to Charlotte where I would be provided a hotel room and a meal for the night. I asked several times if that information was confirmed and he repeatedly said yes. At my arrival at Charlotte Airport (near midnight) every AA employee said that they did NOT have any more hotels. It was obvious that everything was a staged lie since over 100 people had to spend the night in one of the the terminals where we were provided a pillow and a blanket. I am terribly disappointed for the lack of transparency in AA. I was told my some friends that they also have had experiences like that at the same Charlotte Airport. You have damage once again your reputation and from no own in will expect THE WORST from AA."
Pros: "We departed on time and arrived early. There was nothing that caused delays to our flight."
Cons: "My seat wasn't clean. There was chocolate on it which would have gotten all over my outfit had I not seen it ahead of time."
Airlines flying from Springfield to Bangkok have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Springfield to Bangkok
Masks required on board, masks provided on flights from Springfield to Bangkok
Social distancing seating
Middle seats unavailable to book on flights from Springfield to Bangkok
Testing for antibodies, testing for symptoms for flights from Springfield to Bangkok
Waiving of change fees. Search flexible flights from Springfield to Bangkok