Pros: "Middle seats not booked. Cabin very clean, bathrooms kept tidy throughout trip. Very friendly crew. Appreciated cold drinks and selection of snacks,"
Pros: "The crew was amazing!"
Cons: "We were delayed by several hours"
Pros: "Arriving 40 minutes ahead of schedule. Delta makes more an effort to provide spacing between passengers and provides sanitizer wipes both on boarding and with the snack pack."
Pros: "The space between passengers."
Cons: "Nothing it was perfect."
Pros: "Efficient and sanitary"
Pros: "Crew was great very clean and comfortable plane"
Cons: "Food was very inapropriate for the hr"
Pros: "Don’t go overboard"
Pros: "Plane was held for at least 40+ min for additional passengers. I was in First Class and no drinks were offered until another passenger complained and then the flight team took a a burden to have to offer anything."
Cons: "New Flight crew."
Cons: "The Anchorage airport was FREEZING cold and it was August, maybe a little less AC IS IN ORDER"
Cons: "The check process was ridiculous. There not enough room in the box for me to explain my experience but the ticket agent lied to me, said he couldn't take my bag until I got a paper receipt and boarding pass from a kiosk despite having had pre-paid for my bag and digital boarding pass. 25 mins wasted"
Pros: "Quick, on time flight. That’s always good!"
Cons: "Lead attendant spoke so fast that he was hard to understand."
Pros: "Nothing horrible service"
Cons: "Again, make sure to note conspicuously that luggage price is not included."
Pros: "The crew was professional and courteous, one of the best crews we had experienced onboard Delta."
Cons: "Cleaner bathroom"
Pros: "Crew was so friendly and helpful!"
Cons: "My suitcase arrived damaged."
Pros: "Crew was nice and funny"
Cons: "The free messaging WiFi didn’t work for me"
Pros: "Crew was friendly and appreciative of our business."
Cons: "Gate agents should announce the new boarding categories. I'm a seasoned traveler, yet I did not know the categories. It was more intuitive to use Zones numbers, instead of what you have now."
Pros: "Let's start from the beginning. The flight was delayed for over an hour. Despite guaranteeing anyone with a connecting flight would all be taken care of, here I am still stuck in Amsterdam airport... delayed another 10 hours. The service after arrival was poor and slow..2 hours to get new flight"
Cons: "The travel agents assisting should have been ready for the number of passengers and triaged accordingly. They did not. Which meant a lot of us standing in line for hours missing new connecting flights."
Pros: "Clean new plane. Very nice"
Pros: "No surprises. On time. Courteous. I suppose the most amazing thing is their app. It tells you when your bags get on! Also I forgot that I had a knife in my pocket. I ran back to the desk and she went back, found my bag, put the knife in there. Wow. What service. Also I notice that Atlanta is a lot nicer than it use to be. Attendants are more friendly and loading is more organized. Way to go Delta."
Pros: "Very attractive staff in flight"
Cons: "Having to unpack and repack when carry on bags are checked in waiting hall"
Cons: "Seats are to small and too close together."
Pros: "Direct flight from CDG to IND."
Pros: "Take off on time, arrived early, pleasant flight attendant"
Cons: "Had to sit on tarmac after arriving early"
Pros: "Every Delta employee that we encountered was professional and pleasant"
Pros: "The crew on this particular flight was probably the nicest I've ever encountered on Delta. Sadly, that is rarely the case."
Cons: "Seemed like most everyone is now on Group 1, so boarding was very chaotic and slow."
Pros: "Crew very friendly"
Pros: "liked the main meal"
Cons: "didn't like the pastrami sandwich snack before landing."
Cons: "It is the first time that I travel by this airline and I have a bad experience. The flight was delayed by 2 hours and before arriving at Los Angeles airport they informed us that they had not been provided with the migration forms."
Cons: "I did not receive acknowledgment that I had cancelled the flight... and I still received 'updates' to give uncertainty to the status."
Cons: "Both ATL-SGF and SGF-ATL flights got cancelled, requiring 2 overnight stays in Atlanta, including Christmas morning."
Pros: "The crew was very accommodating and the newer plane was very very nice!"
Cons: "no complaints"
Pros: "really helpful and friendly service and nice seats."
Cons: "I paid extra to sit comfortably only to have the seat adjoining my occupied by someone who expanded over onto my seat! Leaving me barely any room to sit comfortably."
Pros: "Crew was very nice and accomodating"
Cons: "Entertainment system was very poor. Quality of sound and picture were substandard. Could not understand or see the movies. Seat were uncomfortable and boarding in Atlanta was very poorly handled. Probably will not fly Delta again although we have frequent flyer status."
Pros: "staff was good, flight was not so good"
Cons: "Hated the storm we flew through, luggage came out of overheads....ugh"
Pros: "Free entertainment of new and older movies, free meals (although still typical airline food"
Cons: "Can someone please improve airline food?! They definitely fed us a lot, which is not something that usually happens on coach flights, but the main entrees were quite soggy."
Pros: "Since I am a Silver Medallion Skymiles member, I asked about an upgrade. All seats in First Class were taken, but the agent at the gate seated me in a seat in the front of coach with more legroom (comfort plus? I don't know what they call it). That was great!"
Pros: "The staff was very helpful and kind."
Cons: "The wifi did not work, my seatbelt was literally broken/unattached, they had no coffee. This may seem minor to some but when you are at the airport at 4 a.m with a child you don't expect all yhese things to happen."
Pros: "in economy class"
Cons: "very hard seats with not enough legroom."
Pros: "Nice crew and good equipment"
Cons: "Bad bad food very disappointing"
Cons: "Takeoff was delayed approx 4 hours which made me miss my connection and prolonged the whole travel day."
Pros: "Delta auto-booked me so I didn't have that worry once I arrived in Atlanta."
Cons: "Their system gives too-short layovers so any delay at the point of origin means a risk of missing connections. Many people on my flight were worried about connections because Delta delayed our start by over 30 minutes to "change a switch," whatever that means. Then for passengers with short connection times, they should NEVER be seated in the rear of the plane when it takes 20-30 minutes for the rear-seated passengers. Not very consumer-oriented."
Pros: "Got lucky, and got an upgrade!"
Cons: "Good staff on the plane very sweet like. Actually arrived early. Thought we would get breakfast on the flight from Madison Wisconsin to New York City."
Pros: "Left on time and got in early"
Pros: "Pilot got us back safe through some bad turbulence, the flight was shaky from start to finish. They gave extra snacks, were attentive to any needs. Would definitely trust Delta pilots again. Also with this being a connecting flight, it was nice that the group of five I was in was given an entire row to ourselves."
Cons: "TSA in Atlanta was a nightmare. Really just a little kindness would go a long way."
The service was good during the flight, but booking process was arduous due to mysterious partial cancellation (on the return leg), which took me 1 whole day to connect to the RJ’s NYC ticketing department to straighten it out. The reservation line of RJ customer service said they did not have the authority to un-cancel it, nor refund the ticket. To undo, I would have to email the NYC office and wait 5-6 days for reply, while my departure is 5 days away. Then the NYC phone number given (and I also found on their website) had no one answering, until I got someone in accounting or HR department to transfer me to ticketing dept. Then the seat upgrade at the gate only takes cash, no CC. From speaking with other tour mates, other airlines were given them the similar headache too - cancelling part of the trip without rescheduling options.
Cons: "Seats are thick but zero lumbar. Back too short at shoulders and I'm only 5'8""
Pros: "ABSOLUTELY NOTHING"
Cons: "Flight was delayed over 3 hours because they had No crew to operate the flight! Such poor customer service on Americans part as well. No answers and rude agents when you tried to ask any questions"
Pros: "The speed at which everything was handled."
Cons: "It was great"
Pros: "The crew was great, the pilot was talented and the on boarding process was quick and smooth."
Pros: "Nothing was enjoyable."
Cons: "The flight was 4 hours late to leave and American did nothing to try and remedy the situation. Unacceptable that we are this late. I missed my meetings and they won’t offer any kind of voucher for future travel. But yet we have to pay for change fees!?!? I will absolutely avoid flying American."
Cons: "I tried to mark all EXCELLENT, but I couldn't get the circle to color in the circle excellent."
Pros: "Service and flight was excellent"
Cons: "They were great"
Pros: "Flight was smooth...take off to landing"
Pros: "I have been flying American for 50 years, as a million miler."
Cons: "Another passenger asked for a drink. The passing crew member replied "i dont work first class." Very kindly the passenger asked again for a cocktail. The AA member then said "how many have you had?" Wow would be an understatement. We had been gate tied due to maintenance for over 30 minutes."
Cons: "Tray table was dirty"
Pros: "The fight was awesome from takeoff to landing. This has been one of the first flights that my ears did not pop and hurt in years!!! We took off about 10 minutes late waiting on a crew member but made the time up in the air. Great flight!!"
Pros: "Friendly, professional, polite, perfect."
Pros: "The flight crew were friendly."
Cons: "The boarding staff member was extremely overwhelmed being the only person at the desk. She visibly looked frazzled & made it well known. It made me feel insecure about the flight. Then the maintenance crew didn’t notice that there was a dead bird in one of the engines until after we were fully boarded and had to sit on the plane for an hour over our expected time. I appreciated the fact that they were being through for our safety, but catch that before you have people board."
Pros: "On-time, 20 minutes early!"
Pros: "Flights were always on time . Most staff members were friendly. Seats are comfortable. I looove that they allow you a purse and a true carry on ."
Cons: "Movie selection on long flights not impressive ."
Pros: "Not a thing"
Cons: "I wish these airlines would remember that people on the place are PEOPLE. After multiple delays, including one where we sat on a hot plane for over an hour, they did very little to make us comfortable. There's a reason why AA sits right next to United in terms of poor customer experiences"
Cons: "I got better snacks in kindergarten"
Pros: "Journey on time, crew friendly and helpful"
Cons: "Cramped seat, only 1 toilet"
Cons: "Getting baggage took an hour"
Pros: "Overall, my experience aboard America Airlines was great!"
Cons: "There was nothing not to like!"
Pros: "We received an upgrade for our seats, during the flight the staff were very attentive to us. The flight was quiet and calm."
Pros: "Great staff"
Cons: "Old plane, interior plastic yellowing, engine noise in rear."
Pros: "Snow ruined flight. Crew was great."
Cons: "No entertainment with this flight. Cookies good."
Pros: "Boarding as quick and efficient. Staff were friendly and courteous"
Cons: "Nothing bad to comment on as the trip was a smooth trip"
Pros: "Unfavourable crew. Pilot was very good and detailed though."
Cons: "The smell on airplane, was not offered any water to drink."
Cons: "A few issues: 1) I was not given seat tgth with my 9 year old and was not helped in finding seats together 2) they lost my bag after I took it through customs and I'm still (a week already) waiting for it."
Pros: "Everyone was nice, and accommodating. It was our 3 and 5yr olds first flight. Thank you very much American Airlines!!"
Pros: "Friendly staff. In-flight entertainment included."
Cons: "Too long of a layover when flying from san diego through phoenix to detroit. Need to look for improvement in scheduling to make this a trip enjoyable."
Pros: "clean and newer airplane"
Pros: "Entertainment system was great."
Cons: "Seats too small. I mean waaaay too small."
Pros: "Snacks and Beverage"
Pros: "Always on time and always comfortable."
Cons: "Old plane, no entertainment"
Pros: "Good crew."
Cons: "The plane was delayed for two hours!"
Pros: "It was very smooth once we were able to take off!"
Cons: "We were delayed in the plane almost an hour with no cool air. They had technical problems."
Pros: "Clean environment of the terminals and the speed of the shuttle."
Cons: "no comment."
Pros: "Everything was great. Slept the entire flight."
Cons: "Delayed three separate times, American Airlines employees were rude when asked why the flight kept getting delayed. Arrived 3 hours later than expected."
Cons: "We were waiting for 6 hours then our flight got cancelled. We got another flight which is in the second day !! And I am going back to MIAMI on Sunday 7:00 am . What a bad airlines!!"
Cons: "Flight from Ny to Detroit was delayed for 2 hrs. Coming back was worse after multiple delays, they cancelled the flight. they put me on a flight for next day with 2 connections which will reach ny almost 20 hrs later, no aplogises, no hotel room. After more calls put me in another United flight later that night which also finally got cancelled. I had to book a new flight with delta and paid $460 on the spot for that. Still awaiting my refund from American for the return leg which was cancelled and left a lady traveling alone stranded at Detroit airport in the night. Apology or compensation -- forget it, you will never get that! Only now if they can refund my cancelled flight..."
Pros: "Finally getting to my final destination and out of DFW."
Cons: "The flight was originally scheduled to take off at 8:20 pm, but due to several delays did not end up getting off the ground until after 11 pm. After being in the air for about 45 minutes we were informed that there were issues with the engine and that we would be turning around and heading back to Dallas. By this point it was after midnight, and although I was appreciative that safely is a priority, there was no communication as to what the next steps were. After landing we were finally told that we would have to deplane, and after we sat around the gate for awhile we were informed that the flight would be delayed until 5 am. Being 12:50 am at this point a hotel would have been nice, but we were informed that AA was "out of hotels" but that if we wanted we could have a $12 food voucher to use at the one restaurant that was open several terminals over. The AA employee assisting in handing out the food vouchers seemed extremely unapologetic about the situation which didn't help with the frustration everyone was feeling. I will not be booking with AA again, and will be passing along my negative experience to family and friends. It is worth spending the extra money on a ticket for an airline that is more reliable with better customer service."
Pros: "We arrived safely"
Cons: "Delay disorganized staff that was not friendly or helpful lost luggage"
Cons: "Plane out dated . It was sad. Tinny seats. And again they boarded all group 1 at once. And all of group 2 at once. Should of done by so many seats\rows. It was horrible. I wouldn't fly American again. Unless I won a trip"
Cons: "The only reason for the one star, is that there was no entertainment or did on the flight. So those categories didn't apply. For me, in my flight experience, it's to get to where i need to be and not to be entertained. Food and drinks aren't needed, I can get that when i get to my destination."
Pros: "On board crew were friendly."
Cons: "The lady working the gate said they do not upgrade service members to first class and could not upgrade our seats. She told us that all American Airlines have different policys in different states. Which is strange."
Pros: "Flight attendants were nice."
Cons: "I had 2 hour delays for each flight. I didn't land in Miami until 2 am, when I was supposed to land at 10:20 pm. Very aggravating and I would like some money back."
Cons: "I don't think any sanitization took place in between the people who rushed off the plane and when my flight boarded."
Pros: "Seat accommodations were great Gate assignments at airport should be confirmed before the plane arrived"
Pros: "Easy and quick boarding."
Cons: "Should offer free water at least."
Cons: "I had problems with baggage and Allegiant staff at the airport were very unhelpful."
Pros: "Crew, check in and access"
Cons: "Seats are getting a bit tiny and the trays are small. Comfort and baggage prices are starting to drive the price out of competitiveness."
Cons: "Allegiant plays games with seating to try to milk more money from passengers."
Pros: "Allegiant is a Budget airline. Good fares and great service. Nonstop service to less traveled destinations"
Cons: "Nothing for the price."
Pros: "Early boarding, early taxi, efficient fly time. Great flight!"
Pros: "Cost of reservation"
Cons: "Expensive extras (added up to more than a flight on another airline would have been)- carry-ons, in-flight snacks and drinks, etc."
Pros: "Fast boarding. Crew were pleasant."
Cons: "Free beverages"
Pros: "On time, clean plane."
Cons: "Everything was fine. Thanks!!"
Pros: "On time"
Cons: "Crew unfriendly, sometimes rude"
Pros: "On time flight... good stew's, all around pleasant experience."
Cons: "the seats are hard and very narrow."
Pros: "Crew was nice and the plane was clean."
Cons: "Bring snacks and drinks because they charge for everything."
Pros: "The plane, the crew..."
Cons: "Seats wider"
Pros: "Everything was done right"
Cons: "The landing was rough"
Pros: "LEFT EARLY ARRIVED EARLY PERFECT"
Pros: "the staff was nice."
Cons: "the soda can was 2$ and for a rum and coke 20$, the plane was uncomfortable"
Pros: "The staff was great"
Cons: "Seats were way to small for tall people with long legs..........."
Pros: "Cost of flight"
Cons: "Extra charges for everything! Couldn’t even get a cup of water."
Cons: "Extra charges for everything! Asked flight attendants for a cup of water as I was not feeling well and was told I could buy some water. I was also told my carry on was too big when it clearly fit in the container at the check in process."
Pros: "That we made it once we were in the air"
Cons: "The 3 hour delay that should have been announced but we had to get alerts on line not from the airline but Kayak"
Pros: "Great price on airfare"
Cons: "Long line for baggage check in"
Cons: "Seats are uncomfortable- they do not recline and the springs in the seat back pole into your back"
Pros: "Easy to book. Easy to check in. Inexpensive. Flight on time. No frills flight, which in my opinion was great. I have no complaints. Overall a great experience."
Cons: "No complaints"
Pros: "Nonstop on time and as expected"
Pros: "Great flight. On time. Easy on. Easy off. And amazing fares."
Cons: "Everything great"
Pros: "The plane was clean"
Cons: "You have to pay to choose your seat, to have more than one carry on bag (literally of any size!!), and for any food. Nothing is complimentary. The seats don't lean back at all. No headrest adjustment for any sort of comfort. The seats are hard. We had a 30 min. Delay for some reason we were not made aware of and no apology was made. No Tv's or even a pocket in the seat-back in front of you. Basically if you can fly anything else other than this airline you are probably better off. Delta is basically the exact opposite of this airline and even American does way more. If I can help it I will never use this airline again."
Pros: "Cheap fare"
Cons: "High baggage fees. Airplane sat for 30 min after boarding for fueling and some type of technical specifications. Seats don't recline."
Pros: "Considering the fare was advertised between $350 and $700 with other carriers on Kayak, I took this one for $179, roundtrip, direct from LAX to Grand Junction."
Cons: "When the crew runs to get coffee in the terminal, make sure to do the same. I brought some snacks, but wish I had brought coffee. The man next to me kept creeping into my space which was incredibly annoying, but it was a relatively quick flight. Beats the two day drive from L.A. to Colorado."
Pros: "Nice smooth ride"
Cons: "Could offer more options on snacks"
Cons: "Not to be helped, but was a bit bumpy."
Pros: "Best flight for its Price. It was on time."
Pros: "Easy airport. Easy for rental return, going through security, and walking to the terminal. Quick loading time. Nice, clean plane with plenty of on-board crew to accomodate."
Cons: "Damage to checked baggage from Mesa to SGF. A quality, thick, hard-sided suitcase developed a crack in the side. Abnormal pressure would have had to be applied to cause this type of damage. Cheaper or soft-sided luggage would have experienced damage to the contents. Unfortunately, I did not check the luggage before leaving the airport to file a complaint."
Pros: "No Frills Business Travel Good price No hassle Everything on-time and efficient. A choice if I want extras including baggage, seat assignments, etc. Airport convenience"
Cons: "After arriving to the airport to check in we were told there was a 6 hr delay. Thanks for the heads up since we could've hung out more before heading to the airport."
Pros: "Flight attendant Lisa was great."
Pros: "The flight attendants were very nice and helpful."
Pros: "Quick easy flight"
Cons: "Plane was dirty and old. Was nauseated on both flights."
Pros: "It's a cheap direct flight. Seats don't recline, so if you're tall, you won't have anyone leaning into your knees."
Cons: "The seats are really packed in, and people kept slamming into my elbow as they walked down the aisle. De-planing was a bit chaotic, I don't think many of these people fly regularly, and were having some serious heebie-jeebies at their bags being in an overhead compartment not immediately above their head. So before anyone was mobile or doors were open, there were large pieces of luggage being passed around through really crowded spaces. Chill, people. The baggage carousel at the new terminal was poorly designed, shutting down when people went to pick up their bags. It took awhile to get our bags, and we were scolded by the staff for tripping some sensor. I don't know what universe y'all live in, but in this one, you have to move close to the carousel to lift your bag. So the sensor tripped like three times and people were unhappy."
Pros: "The flight left on time. Friendly crew"
Cons: "I don't like that they charge for carry on bags and they don't have a toll free number"
Cons: "That you charge for every little thing...surprised you don't charge to use the bathrooms. Don't appreciate having to be your clean up crew either."
Pros: "Fast seating with veteran's seated first."
Cons: "Small seats that don't recline."
Pros: "Great service even better price!"
Pros: "Having my ticket on my phone"
Cons: "There was nothing"
Pros: "This airline will nickel and dime you to death! Substandard service, and hidden fees. I guess you get what you pay for. Needed to go to a family funeral, and they were the cheapest, but I guess you get what you pay for."
Cons: "Don't understand why they nickel and dime you for everything."
Pros: "The flight attendants were great."
Cons: "3-hour delay...No regard for the passengers."
Pros: "Nothing really"
Cons: "1. Too cold! 2. Stewardesses congregated up in front of my seating area for the whole 5 hour flight to talk and eat. Not paying attention to customers. 3. Unprofessional behavior by stewardesses. Especially one named Marisol. Came all the way to the front where I was seated to complain and gossip about her peer on the same flight. About how 'she is going to drive her crazy. Can't stand to work with her. She thinks she's so much better'. I had never seen such unprofessional behavior!!! 4. None of the stewardesses acted like they wanted to be there. Like we, the customers, were a burden. Without us they wouldn't have a job. It's their profession they chose to do so they should be able to at least fake being happy to be there. If not then they should find something else to do."
Pros: "Crew had a good sense of humor"
Cons: "Don’t lose the luggage."
Cons: "Changed gates 4 times and walked all over the C terminal. Waited for 2 hours on the plane at the jetway for the captain to arrive (with no water). Finally offered 1 small cup of water and 1 bag of pretzels (at 8pm)."
Pros: "Entertainment options were good. Food was good."
Cons: "The flight attendants were terrible. Rushed, cranky, and fake. Didn't want to share what was actually in the Pasta or Chicken. As if anyone wants to just choose pasta or chicken without knowing what the hell is on it. Ridiculous"
Pros: "We landed safe"
Cons: "I Paid for preferred seats. When we got to the airport our seat assignment changed. We were not in the seats I paid extrs for. No money offered or returned."
Pros: "Fast n easy flight"
Cons: "It's still flying"
Pros: "Fast easy."
Cons: "Entertainment console was defective"
Pros: "Non stop. Easy boarding and de-planing. Good food"
Cons: "I am claustrophobic and the only opportunity I had to select a seat was when I checked in 24 hrs before the flight. The only aisle seat left was in the back row of the plane. Between the person in front of me fully reclining their seat and my inability to fully recline my own seat (airplane design) and with pepole standing in the aisles waiting for the toilets - I was very uncomfortable for most of the flight. United also had problems with their entertainment system so for an 8 hour long flight, there was much room for improvement."
Cons: "A very rude boarding agent insulted a young man from another country who was boarding in front of me. He misunderstood that they wanted him to check his luggage instead of carry it on. The agent yelled at him and shamed him in front of other passengers. United strikes again!! Seriously folks, you suck!"
Pros: "Nice size plane for this run"
Cons: "Loud high pitched tone in cabin while taxiing"
Pros: "The flight arrived safely and arrived on time."
Cons: "My one time United club passes were not honored. Everything is an upcharge. Newark airport is awful going terminal to terminal by bus."
Pros: "It was a quick flight."
Cons: "They ran out of baggage space quickly. United needs to police bag sizes more. It’s not fair that people boarding the plane in the second half should have to check a bag because the first half of people brought on way oversized carry on bags and took up more than their fair share of space."
Pros: "Pilot interaction."
Cons: "Entertainment system did not work for anyone on the 14 hour flight!"
Pros: "indulged by the service and plenty of food"
Pros: "Not much"
Cons: "Due to space limitations this was one of the most uncomfortable transatlantic trips in about 30 years"
Pros: "Basically realized that I won’t fly again if it’s not first class ."
Cons: "When the flight attendant was serving the food, he hit my knee with the cart, I got mad of course because it made no sense that he was pushing the car from behind towards he back of a plane. That can’t happen. I can’t “seat back and relax “ if I need to be worried about getting my knee hurt."
Cons: "1) a 5-hour flight to Honolulu was delayed for 6 hours due to mechanical problems, twice! First plane had issues and we had to change to another plane, found issues again before being taxied. Poor maintenance United! Are your planes even safe? 2) United first class is terrible! It isn’t even near first class standard with very tight seats and rude flight attendants. Absolutely zero service! No more United!"
Pros: "Flight was on time. Everything went smooth for being in coach."
Pros: "Felt a bit cramped but otherwise was a good flight. Left and arrived on time."
Cons: "Seats are a bit cramped but still more legroom than most flights in economy. So that’s a plus."
Pros: "Short flight & made it safrly home."
Cons: "Attitude of flight attendant, & size of aircraft."
Pros: "Flight was on time"
Cons: "Snacks are so miserly!!!"
Cons: "Cant take a carry on AND personal bag if im not premium member."
Pros: "I love the free Wifi. It adds entertainment to a very long flight."
Cons: "I wish there was a more organized in UNBOARDING the plane. It seems like the fasten seat belt sign turns off and everyone jumps up to grab bags and block the aisle for those of us sitting ahead of them."
Cons: "No one is actually caring. They read a script without emotion this making the safety inspection a nuisance rather than informative. Southwest is much better st this."
Pros: "Flight attendants were polite, attentive, and responsive. Very friendly, the captain kept us informed if turbulence was expected."
Cons: "The boarding process felt very disorganized, crew checking names with tickets was not very polite, and very curt with us."
Pros: "Short flight so no time for perks. Flight attendant was awesome!"
Pros: ",,,GOOD FLIGTH! THANK YOUUUU ALL*"
Pros: "After being delayed for 6 hours we ended up having our flight canceled due to the bathroom being occupied. Overall not satisfied with the service and will not fly with united again."
Cons: "Sitting at the airport for 7 hours just to be told I'm not flying at all. I wasted my entire day and the pilot couldn't even show his face to explain anything at all."
Cons: "It's delay I'm still here in denver"
Pros: "Ashley, the stewardist, stole my heart. She poured me water with such finesse it brought a renewed passion to my photography."
Cons: "They should really get some wifi for free. Its the future man!!!"
Pros: "Plane was clean."
Cons: "My initial flight was cancelled, then they pushed everyone on to this flight which was then delayed more than 5 hours, then we sat on the tarmac for another hour, and since they crammed 2 flights of passengers on the plane they forced everyone to check their carry-on bags. The plane had 0 TVs or entertainment and the leg room was nonexistent. And on top of all of that, the customer service rep's at the gate were the least helpful people ever."
Pros: "The crew was nice."
Cons: "I shouldn't have had to pay to check a carry-on because the first flight was delayed."
Pros: "Punty of room to strich legs. Offered drinks 4 times"
Pros: "They had a free snack."
Cons: "Boarding process is better than some, but stinks compared to Southwest."
Pros: "Crew friendly, good flight. This was my first time with United, will be using them for now on, on my trips to Lake Charles visiting my daughter and her family. Plane is smaller than i am use too, but for that the seats are wide enough and comfortable. Unless you are 6 feet tall. i have a short trip so it is fine."
Pros: "Attractive staff very professional."
Cons: "No leg room and tight seats. Adequate but a tight fit. We travel with my husbands 72 lb lab seeing eye dog and we really needed a free area for him, but he was able to squeeze under. This was very uncomfortable for us. They offered the aisle row person a chance for another seat in the rear, which of course was declined and I can't fault her."
Pros: "Ended up buying a flight on American Airlines, will never fly United again. God help you if you have a disability!"
Cons: "I was kicked off the plane for telling the flight attendant as I have a 1000 times that I have anxiety while flying. She said I'm not risking our flight. Tried getting a refund and have not! The airline is trying to say I never made the flight! I took AA first class and guess what. Best expierence so far!"
Pros: "Crew was AMAZINGLY AWSOME!"
Cons: "I didn't make this flight."
Pros: "Crew did the best they could with the cards that were dealt."
Cons: "Delay the flight next time instead of trapping a completely sold out plane on board with very little ac if any at the gate. Totally could have been avoided with some forethought. Kind of surprised at how this was handled in an industry that is attempting to avoid passenger incidents etc."
Pros: "Booked about 6 weeks early but couldn't sit with my wife. Booked together."
Pros: "I was immediately guaranteed a later flight which was nice so I did not have to fly standby."
Cons: "Had a mechanical delay that caused me to miss my connection and resulted in a longer than expected layover. Houston is a huge airport and even running to the next gate did not get me to the gate in time to be able to board my connection before having the door closed."
Pros: "Basically good, except for delay."
Cons: "45 minutes to go 64 gates to catch my flight to smf is too tight. Flight was a few minutes late. Carry on was too for crj. Went as quickly as I could and arrived at time that aircraft door was scheduled to be closed. Flight delayed 45 minutes due to late equipment arrival. Never saw a sign telling me of the gate for my flight."
Pros: "Flight went well, very enjoyablel"
Cons: "The worst experience ever paid $466 each for our flight. Our seats were changed for whatever reason to the last row, we sat in back of plane it was very uncomfortable and we could not relax. Out of airlines control was a sick screaming toddler for 2 hrs of this flight in front of us."
Cons: "Very rude stewards and sat on Tarmac for 1 hr 30 mins after arrival on overheated plane."
Cons: "Flight was canceled and announced at midnight"
Pros: "Crew was friendly. It was a long flight, so glad that came around in between drink services to offer water."
Cons: "Not that much content on the entertainment device, several movies were only playing in Japanese and no option to change to English. My device kept shutting off at random times despite having full battery."
Pros: "pleasant customer service that attempted for an hour to get me home, though now it seems i wont be arriving for a few days if the weather plays as predicted."
Cons: "Saw this plane to rapid sit on the tarmac for 20 mins before it took off. Was not allowed to board even though the flight was delayed. Unfortunate situation, tried to make it for boarding but intial flight delays held me back. Just wish i couldve boarded the flight that didnt leave for 30 mins after i had arrived at the same air port."