Great fight ! The ground crew in Miami were so helpful
The information that was given was awful. Why would AA send a broken plane to ABW?
Not at all
I made the reservation without knowing that Americans airlines has a boarding number 9 where you are NOT allowed any carry on. Awful lesson. You are given the worst seat and you cannot store any thing in the overhead compartment. Or there make you pay $60..
The employee who checked me in was very helpful - found my frequent flyer number for another airline and give me a free checked bag.
Friendly staff, good entertainment option, good food.
I reserved a special solo seat for extra $80 and got charged for it but did not get that seat. I was seated in a window side seat with another passenger.
The onboard wifi was not working.
The credit was polite, hat was about it
We were delayed coming out bc the plane needed de-icing... IN JACKSONVILLE, but they were unable to get manager approval for de-icing and then the truck was out of fuel. Finally, the pilot moved the plane into the sun (which should have happened much sooner). During the flight, the cabin temperature dropped to low 60s and everyone was freezing.
Efficient boarding and on time departure/arrival.
No complementary food. Old plane, no great entertainment options (should also have subtitles for hard of hearing).
The cabin crew were very kind and helpful, always smiling and happy to be of service.
It wasn't Air New Zealand, but operated by United Airlines. The plane was uncomfortable, and the entertainment system seemed clunky, unintuitive and outdated. The selection of entertainment, poor in quality, I thought. There were lost of things to watch, but a lot of it was of poor quality. The food was acceptable, but again, it felt like it was done on-the-cheap, and I was eating airline food a la 20 years ago.
Staff was excellent. From check in to flight crew. On time and earlier arrival. Unexpected.
Unable to bring some carryon. No coffee available on board.
|Flights Arrive in||Montego Bay Sangster Intl|
|Flights Depart from||Springfield-Branson|
|Airlines||American Airlines, United|
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