Daily cleaning, installation of cabin HEPA filters on flights from Springfield to Providence
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Scores according to KAYAK customer reviews
Pros: "Lisa I. was one of the best flight attendants I have ever observed. She enjoys being on the airplane with people who need help, comfort, to complain about anything. She was all over the airplane and refused a tip when I tried to insist she accept it. She said, “I have been doing this for a long time, I am tipped by seeing passengers having a pleasant flight.” I had goosebumps and the two women to my left and right were also impressed by her professionalism. I pray that Lisa is working on my flight home!"
Cons: "Absolutely nothing, even with 30 to 45 MPH winds, the plane was gentle. The passenger next to me was scared. Lisa said to let her know if she needed anything, the woman was fine the whole flight. Lisa came by with extra snacks and she smiled and said she was doing well!"
Cons: "Flight was so delayed that we missed our connection"
Pros: "Space between the seats"
Pros: "Great attend ants"
Cons: "We waited in the shuttle bus for one hour while they determined the plane needed maintenance and found another plane to warm up"
Pros: "Crew was extremely nice."
Pros: "Nice Crew. Very accommodating."
Cons: "The input for the headphones were not working properly at my seat location on the flight. Seat #10c on a A321 Airbus from Miami to L.A."
Cons: "Delayed three hours with no communication or compensation. Poor customer service"
Pros: "Attentiveness of crew and meeting my needs"
Cons: "More leg room/space and a FREE sandwich. I’ll take one is those."
Cons: "We had no WiFi service on board for the whole flight even tho we were told it would be available. Not a big deal but only thing to improve"
Pros: "The pilot got us to Dallas ahead of schedule which was a big help because I was concerned about making my connecting flight. The stewardess assured me of the process and said not to worry."
Cons: "The food combination was a bit strange and we need a non spicy option. The bibimbop was good because I could control the amount of spice."
Cons: "Delayed flight"
Cons: "Crew needs to improve their attitude"
Cons: "Constant delays, wrongful promises of when/how long delays would take"
Cons: "Limited legroom is a problem. Otherwise, the flight was fine."
Pros: "First class seating comfort and service. Even my flight in the main cabin was relatively comfortable, but I'm a smaller stature person so... On time promise kept every flight."
Pros: "They rerouted me so I at least salvaged some of my trip."
Cons: "They rerouted me for no reason making me miss my reunion."
Cons: "First of all, this flight was not good; that was my rating for the first leg of CLE to DFW. DFW to SJC was a disaster due to weather and multiple equipment changes. Overall the flight was delayed 7 hours, from 4:50pm to 11:40pm. I opted to reschedule for the following morning -- and that flight ended up being delayed for an hour due to equipment changes and mechanical issues. Door-to-door I spent 30 hours getting from CLE to SJC."
Pros: "Friendly and helpful staff, as always!"
Cons: "Far too cramped for seating; im a big guy, but still!"
Pros: "Comfortable wifi enabled jet."
Cons: "Flight delayed over 2hrs. Inbound aircraft mechanical trouble. No info provided by airline. Maddening 10 minute rolling delay. "Your flight is boarding in xx(10) minutes and no airplane is at gate. It's just ridiculous."
Pros: "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
Cons: "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."
Pros: "Time of flight and on time flight"
Cons: "Lack of gluten free snack Cramped knee room"
Cons: "8 hour delay on a 2 hour flight. They would not book us on another airline and could care less that we would miss our flight to Buenos Aires. The desk staff made it worse by being indifferent and called the police instead of listening to passengers. I will not fly again."
Pros: "Flight was not completely full so I got an empty seat next to me."
Cons: "We were delayed due to some balance issues."
Cons: "Left 2 hours late from Bogota"
Pros: "Non stop flight.wifi."
Cons: "Seat were stuck..both ways..not able to change the position ..no entertainment for long flight. Ground staff forced us to check in the carryon w/o checking the aircraft."
Pros: "(mostly) friendly staff, decent chairs, decent set of movies available. (First leg by American, second leg by British Airway)"
Cons: "Paid for seats, never got them, ended up in a cramped flight with no room (I'm only 5'5", so heaven forbid average height people try to sit here. My wife was miserable, and got a back ache because of the small quarters."
Cons: "No charges for cellphones on first class! (Plane looks pretty new as well)"
Cons: "Connecting to LAX through Toronto was frustrating. We were told in Dublin that our bags were checked all the way through to LA and they weren't. (Been through Toronto before and thought maybe they had changed the procedure) Airport signage could be improved to accurately inform of baggage pickup and drop off with your connecting air carrier. (Our traveling companions ended up missing the flight home in the confusion.) The airport is going through renovations, maybe it will improve. The flight to LA wasn't stocked properly with food. They ran out of sandwiches/fruit and cheese plates by the first few rows in the main cabin. No earbuds available for those who needed them. Cramped seating. This flight was with BA partner American Airlines"
Cons: "We had too little time to switch flights. We were stressed and had to run a lot in order to make it to required connecting flight"
Pros: "I didn't make the flight due to a delay/cancellation."
Cons: "I missed this flight."
Pros: "Nothing. Cause it didn't happen"
Cons: "Mechanics issues. Plane never took off. Never made our connection. Had to get a new flight."
Pros: "Finally taking off"
Cons: "Being stuck on the runway"
Pros: "Great crew on Sacto flight. More comfortable than Phoenix flight because not full."
Cons: "Had to wait for crew delayed by weather. No gate when we got to SMF. Luggage took way too long to come off. Lots of turbulence - not your fault - but I HATE it."
Cons: "Delayed a total of four hous!"
Pros: "Friendly customer service, good snacks."
Cons: "No negative actions or interactions."
Pros: "Got me there eventually"
Cons: "One hour delay"
Pros: "flight was on time"
Cons: "Walking out in rain to board the plane"
Pros: "salio y llego en tiempo. La tripulacion fue muy cordial"
Cons: "hacia mucho calor en la cabina"
Pros: "I didn't like at all. I will never fly with this airline ever again"
Pros: "Nothing to expect from Domestic fight."
Cons: "I observed Crew at gate and on board rude to passengers"
Cons: "No TV"
Pros: "Plane arrived early."
Pros: "I loved how there were screens to pass the time with. I watched a movie the whole way back home and it really made the ride smooth and enjoyable. There were some great movie selections."
Cons: "I had trouble choosing one movie. Too many good movies."
Pros: "Fit and finish of cabin interior was nice."
Cons: "I REALLY wish this flight had drop down footrests in coach. The video demonstration advises passengers to put up foot rests and tray tables upon approach. I wish there had been a foot rest - my back was killing me due to the inability to lift my knees and feet to take the pressure off my lower back."
Cons: "Obama ground stop in Philadelphia. No one knew in advance? seating very cramped. Entry to aircraft looked dangerous. It would be easy to fall to the tarmac. Very kow railing."
Pros: "A great ride."
Pros: "The flight had a 3+hour delay leaving New York and the connecting flight from Phoenix had another hour delay. The customer service rep on the phone did her best to help me but there was no way for me to get to my destination on time (I had given myself a 2.5 hour cushion."
Cons: "Over 4 hours of delays made me miss my best friend's wedding rehearsal dinner-- and i was the best man. Completely unacceptable."
Pros: "Quick and easy. Just a 35 minute flight. Wish they could all be like that."
Pros: "The plane wasn't very full."
Cons: "The flight attendants did not properly wear their masks nor did they enforce the proper use of masks."
Cons: "Single seating on the left side of the plane has limited foot room due to the design of the plane at the floor, which is raised. Leg room is non existent as is headroom. The seat was very uncomfortable. Luckily this was only 1.5 hours flight time otherwise it would have been pure misery. Right side seating on the isle would be better for foot room but the other aforementioned issues exist."
Pros: "Staff was helpful but on board and at the airport"
Cons: "Cleaner and more modern seats. Look run down"
Cons: "We arrived at the airport over an hour before the scheduled departure time, per TSA suggestions, and it was way too early. Perhaps a half hour before boarding from smaller cities would be more suitable."
Pros: "Was able to get an Economy Plus seat, which is nice - great legroom for an almost 6' tall person and power plug is very handy. Entertainment & screens on the 787 is very good. Regular distributions of water was very helpful since I wasn't able to fill up my bottle before getting on the flight."
Cons: "Not a great amount of food available, and one of the larger cabin crew members kept brushing my arm as she walked past, which didn't help me get any sleep."
Pros: "the arrival on the other end"
Cons: "on tarmac 1-1/2 hours conflicting info....went from delay due to traffic/weather, to extended flight time due to reroute, to asking 10 people to volunteer to get off or 10 would be chosen to have to get off, 4 people volunteered, was holding my breath to be “picked off” when the 4 people were let back on and we took off an hour late. the flight steward spoke so unreasonably fast you couldn’t understand a word she said and she had an overall bad attitude....very disappointing from United"
Pros: "New plane"
Cons: "Poor service in first class. Made me feel like I was bothering her"
Pros: "Nice size plane for this run"
Cons: "Loud high pitched tone in cabin while taxiing"
Cons: "Ended up at Logan."
Pros: "Staff was excellent. From check in to flight crew. On time and earlier arrival. Unexpected."
Cons: "Unable to bring some carryon. No coffee available on board."
Cons: "We waited an hour and a half for de-icing in Bozeman and I nearly missed a connecting flight in Denver"
Pros: "Quick flight, no complaints."
Pros: "The last minute emergency flight was not terribly priced"
Cons: "I was notified when there was going to be a delay, but not notified when my flight was cancelled due to the airline not having a crew. Really? No crew? Gave my mother a voucher for a motel stay, but failed to notify her that there would be no shuttle that comes to the airport after 10pm. She is not great with technology and was stranded at the airport until her re-scheduled flight 12 hours later"
Pros: "Comfy seats! So nice when you have a comfortable chair"
Pros: "The crew were excellent and receptive to needs on the flight."
Cons: "Baggage Claim was a nightmare. I did not receive a baggage ticket when I checked my bag in London. Part of that is my fault. I should have made sure I had one. It took an extra long time to get my bag. Everyone else had left the area from my flight and I approached the counter. The attendant at the counter was rude. She said she couldn't help me unless I had the baggage claim ticket. Which I get that, but it all comes down to how she said it to me. She went over to the carousel and said that my flights bags were still going around and at that time I saw my bag. I said there it is to her and she responds, well you can go get it yourself then. Just completely rude. It all came down to how she responded to me. I was freaking out at the prospect of my bag being lost and she responded as clipped and uncompassionately as possible."
Cons: "Rude crew- not service oriented"
Pros: "We had a comfortable, on time, and uneventful trip in the "friendly skies" of United. Can't ask for more."
Pros: "Caught all my flights on time everything went smooth."
Cons: "Connection flight times were a little close which caused me to rush from different sections of New ark airport. I almost missed my flight home to Providence so if connecting flights could be scheduled with a little more wiggle room that would be great."
Pros: "Staff was nice and accommodating. Plane ride was smooth."
Cons: "DELAYS. I had 4 flights within a weekend all with United and EVERY flight was delayed. The plane also heading to Newark ahead of us was overbooked and some people were pushed onto our plane, not a big deal if all can fit on the plane...but we wouldn't have if it wasn't for the delay causing those flying to Boston to miss their flights. Frustrating and adds an element of concern when faced with delays when the weather is fine. The internet on the plane is also confusing to use...should be clearer. Mistakenly booked my flight before realizing the new carry on policy, so trying to pack everything into a tiny bag to meet requirements was frustrating... definitely don't think I will be booking United again."
Cons: "No food no entertainment"
Cons: "The personal entertainment was not working."
Cons: "Again flights never left on time."
Pros: "On time, courteous & caring flight attendant & desk staff. Unable to understand pilot or first officer's PA announcements...language & microphone issues. Airplane is severely cramped so flight was uncomfortable."
Cons: "See above"
Cons: "Weather in Lincoln canceled the flight the night I was supposed to leave so I had to sleep in the airport. With that being said the flight and crew when I finally left to Lincoln were great."
Pros: "We made it. The pilot trod very hard to start the engines in extremely cold weather."
Cons: "Departing at 5:30 am"
Cons: "Flight was delayed by over two hours"
Pros: "The flight was to depart at 8:15 but due to delay only leaving at 3;30. Dissapointed as it took two agents to process a replacement flight (first agent offered a connection for a 1.5h flight only)."
Cons: "More attentive staff willing to help and at the very least, be emphatic."
Cons: "The crew was unprofessional and Unprepared"
Pros: "Same as above"
Cons: "Same as above"
Pros: "Same as before"
Pros: "Direct flight and pricing"
Pros: "did not crash"
Cons: "It appeared that flight was not ever scheduled to go to Providence, The plane was too large to land in Providence. United probably sold too many tickets. Arrived at 130 a.m. next day -- not 9 p.m. lie I was supposed to arrive. United offered a $100 e-ticket gift. I do not fly very often. Could use $100 cash or free flight to Providence -- not Boston"
Pros: "More legroom than previous flight on B737."
Cons: "Why would you pay to watch anything? We don't care for Direct TV. Just give us something to watch w/o paying."
Pros: "Why's is there to like!!!?"
Cons: "No blanket.. No pllow"
Pros: "Comfortable seats and awesome crew"
Cons: "No wifi or any entertainment"
Pros: "We received a free video service for the flight"
Cons: "First of all the flight was booked for a plane which was too large to land in Providence. So either way we were going to have a longer day and extra leg.....which I only paid for ONE plane change. After running to the gate because my first flight was late taking off, this flight was delayed due to engine issues. The agent had us standing in line for 1 1/2 hours while she tried to figure out what was going on. So instead of taking off at 5:40 pm, we took off at 9 pm and still had to catch a bus from Boston to Providence...HORRIBLE Flight = Long Day/Night"
Pros: "Getting home."
Cons: "Long layover"
Pros: "I'm home safe"
Cons: "The delay"
Cons: "The gate changed twice. We were directed to a bus to take us to our flight to only be made to get back off the bus because we didn't have a crew. No one would tell us anything. Got back into the airport and then 30 minutes later got put back on the bus. The plane was disgusting, smelled like urine. The air conditioning didn't work. Terrible."
Pros: "Gate agent was nice and efficient"
Cons: "Flight attendants were lazy and boarding process sucks. Southwest is much better."
Cons: "considerate steward checked for wheelchair at ORD"
Cons: "Missed my connecting flight by 15 mins after 2 hours delay."
Pros: "Boarding process on time."
Cons: "The waiting time for my connection flight."
Cons: "For some reasons, my reservation didn't have an assigned seat number ! For both trips I had to wait as the absolutely last passenger in order to be told where to sit. In both situations hence i had to leave my bag to the flight assistant because there was no space for it left. When I ask for an explanation i was told it was a sort of United software bug. Nobody cared to explain me what happened, nobody came to me with an apologize, and a flight assistant on my way back made also fun of me for being the last one. This is a ridiculous customer service, I told all my friends and will tell all my finance coworkers as well to not use United anymore."
Pros: "flight was mercifully short ..."
Cons: "brand new plane with impossible seating dimensions for any normal humans, even at the upgraded price; crew increasingly more concerned with labor relations and their own dramas than with passengers comfort or experience (perhaps understandable, given management screws put to them, but still unprofessional)."
Airlines flying from Springfield to Providence have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Springfield to Providence
Masks required on board, masks provided on flights from Springfield to Providence
Social distancing seating
Middle seats unavailable to book on flights from Springfield to Providence
Testing for antibodies, testing for symptoms for flights from Springfield to Providence
Waiving of change fees. Search flexible flights from Springfield to Providence